Matki Showering Reviews - www.matki.co.uk

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★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“First Class Service”

Written on: 10/07/2014 by adnarim1 (1 review written)

I needed a bottom shower door seal for an 7yr old Illusion Quintesse shower, my e-mail enquiry was answered promptly and directed me to the spares department via the telephone. The item was paid for over the phone and within 24 hrs the part arrived well wrapped in a 2ft cardboard poster cylinder. The service was faultless throughout, a really nice change these days! Would recommend them to others. Steve M… Read Full Review

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★★★★★

“Happy Chappie”

Written on: 02/07/2014

I wrote to Matki Technical Department requesting a couple of replacement items and was delighted when they arrived in the post two days later. Not only was this a very fast and efficient response, but they were good enough to provide the items free of charge (as a goodwill gesture). I have rarely experienced such service and suggested they should give themselves a big pat on the back. Well done Matki… Read Full Review

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★★★★★

“Problem Solved”

Written on: 26/06/2014 by Adamviccari (1 review written)

I needed to find a spare part for my Matki shower fast flow waste. It is 8 years old and no detail on parts nubers seemed available elsewhere. I emailed the customer services team with some pictures I had taken of the part and they came back very quickly with the item code, the cost and what to do next. I rang the centre to order the item and the whole thing was so freindly and helpful it was a joy to part with the money for the part. Not something you say often. The team are really great and… Read Full Review

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★★★★★

“Great Customer Service Department”

Written on: 01/06/2014 by kiMunoz414 (1 review written)

Great Customer Service Department, I made an inquiry about a shower tray accessory; I received what I was looking for by return of post. free of charge! I have now fitted three bathrooms with Matki products and would highly recommend Matki to my friends and family. Excellent products and excellent service… Read Full Review

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★★★★★

“Fantastic after sales service”

Written on: 20/05/2014 by gtkturner (1 review written)

Firstly, I do not normally do reviews good or bad however felt compelled to provide one given the excellent service. A shower enclosure that was 7 years old had developed a fault with the hinge. I emailed Matki with a picture of the enclosure and within the hour received an email back confirming the part required. On calling them and speaking with an informed expert, not a call centre, they agreed to send out the part including new seals to refresh the look of the shower all covered under a… Read Full Review

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★☆☆☆☆

“ABSOLUTE DISASTER WHEN IT COMES TO DAMAGE IN TRANSIT /...”

Written on: 15/05/2014 by Sophia301 (1 review written)

Frankly I have never come across such a slow customer service, they took 3 weeks just to respond to my damage complaint. After numerous calls chasing Matki manufacturer response via the retailer, in the end the retailer gave up promising and simply passed onto me Matki's rep number. Then, I had to do all the legwork to get the things moving at all with my refund. It was one of the worst experiences when it comes to the damaged item and getting the money back. Oh, before you are about to get… Read Full Review

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Matki's Comment

Written on: 19/05/2014

Sorry to hear that you have had an issue with your order. It would be helpful to have your details so we can look into what happened. My email address can be found on the Matki website under 'Press Contact'.

Kind regards,
Hannah
Matki Showering

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★☆☆☆☆

“POOR CUSTOMER SERVICE - TOOK 2 WEEKS TO RESPOND TO...”

Written on: 02/05/2014 by Wilsonwc375 (1 review written)

I had the faulty item delivered, despite being one of the highest price tags. Then it had to be sent back to the retailer for the refund. All in all it has yet taken 2 weeks for them to authorise, though is still not done, and am now concerned will take to over a month the whole experience with the time spent with the retailer. Thus, the only resolve is the claim filing via the credit card. Given the price tag paid and extremely poor customer service - advise - steer clear for time saving, it… Read Full Review

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Matki's Comment

Written on: 12/05/2014

Sorry to hear that you have had an issue with your order. Please contact me so we can help resolve it.
Kind regards,
Hannah
Matki Showering

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Matki's Comment

Written on: 12/05/2014

The review site has removed my email address from my message. You can find it on our contact page under Press Contact.
Kind regards,
Hannah
Matki Showerinf

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★★★★★

“Great customer service”

Written on: 07/04/2014 by Showernovice (1 review written)

We installed a New Illusion Quintesse shower recently and it's a great product and we're very happy with it. However the really big surprise and massive plus was the level of service from Matki. We called a couple of times during installation with some questions all of which were answered quickly and efficiently, without making us feel inept. Then we managed to split one of the rubber door seals, another call and a free replacement was despatched to us. But then, above and beyond all our… Read Full Review

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★★☆☆☆

“Matki love affair over”

Written on: 11/03/2014 by Mygo500 (1 review written)

I was a big fan of Matki so on my latest project as usual i installed the top end Matki showers and trays in both bathrooms. One of the showers needs to be bespoke so we submit a drawing and Matki quote from Eauzone range. Four weeks after ordering Matki advise that they have made an error the size of the dwarf leg is 10mm shorter than they can cut without a possibility of the glass warping. They say that they will cut it to the requested size but expect me to take the risk. Hey Matki you mess… Read Full Review

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★★★★★

“Service as it should be!”

Written on: 16/01/2014 by Sansaw (1 review written)

I advised by email Matki of a problem with part of one of their products and two days later and replacement arrived in the post. I could not have expected better service than that… Read Full Review

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★★★★☆

“Excellent after sales service.”

Written on: 30/10/2013 by Simon_Rossi (1 review written)

Very impressed with this companies products, and there after sales service. Left an enquiry on the website about spares. £0 min's later I had an email from them with exactly the info I required. When I called up to order the items they dealt with me in a friendly and efficient manner. Well done Matki!… Read Full Review

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★★★★★

“I purchased Matki showers doors 14 years ago and I...”

Written on: 06/10/2013

I purchased Matki showers doors 14 years ago and I needed to replace the clear door seal. I telephoned yourselves stating my problem, I admit, without much hope after all this time. The gentleman to whom I spoke asked a couple of questions regarding the model and said that the item would be delivered in a couple of days! Absolutely wonderful. It arrived today and is perfect. Thanks again so much for your help and excellent customer service. I only wish that there were more excellent companies… Read Full Review

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★★★★★

“FAST EFFICENT AND VERY HELPFUL SERVICE ”

Written on: 03/10/2013

Great to deal with a company , that give such good back up service for their great products. I would have no hesitation in recomending your company to anyone Well done… Read Full Review

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★★★★★

“Aftersales Service”

Written on: 30/09/2013

I cannot believe what an excellent After-service is available from Matki Showering. I had shower doors fitted by my own plumber 15 months ago and they were excellent. Then the other night my wife said it had appeared to have fallen off the rail at one end. I rang Matki the next morning and they wanted to have their own engineer attend. Within an hour I was asked if there was someone in for an engineer to cal with a view to resolving the issue. By lunchtime the engineer had called and he too… Read Full Review

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★★★★★

“Superb Service”

Written on: 20/09/2013

The service and response time for a replacement item was superb… Read Full Review

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★★★★★

“After sales service”

Written on: 04/09/2013 by woneill (1 review written)

I simply wish to express my appreciation for the help given recently. I phoned to request a replacement for the hairtrap in my shower and two were sent out by the next day. I have tried, unsuccessfully, to contact the firm which sold me the shower and installed it so that they could let future customers know of the excellent after sales service. I will continue to try to contact them. Thank you again. W. O'Neill… Read Full Review

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★★★★★

“First class service”

Written on: 28/08/2013 by mikewa111 (1 review written)

Broke the shower trap of my ten year old Matki shower enclosure. Visited my local plumbing centre who were as much use a chocolate tea pot. Went on line and found the Matki site, had a response within hours with the broken part identified, ordered the same day and arrived through my door the following day. This is a first class service that Matki should be proud of, WELL DONE… Read Full Review

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★★★★★

“Spares Identification & Support”

Written on: 07/08/2013 by JamesMaxwell (1 review written)

Despite removing and cleaning the drain filter every month for 2 year's without any problems, the filter become stuck and was damaged in removal. I contacted Matki who identified the part number and sent 2 filters FOC which arrived next day. A month later, at the next cleaning, the filter was gain stuck and damaged in removal. I fitted the 2nd spare filter after ensuring the drain was free of any scale where the filter was seated. I contacted Matki and also mentioned that the 'chrome' finish… Read Full Review

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★★★★★

“After-sales”

Written on: 29/07/2013 by Montford (1 review written)

I needed a small spare filter for a shower tray we purchased a year ago. The email response was very quick and the item was received next day free of charge. Delighted with the service… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/07/2013 by Mrsmeaden (1 review written)

Excellent product, excellent customer service. We misplaced a shower waste seal during our house build - I emailed Matki yesterday and received the missing seal today. Such good customer service is a rare thing these days! Well done Matki… Read Full Review

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