Matki Showering Reviews - www.matki.co.uk

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★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Magic Matki Engineer”

Written on: 20/12/2014 by jamesdoddy (1 review written)

We had our expensive shower enclosure for less than 2 years when the slider at the top broke. It was very dangerous as the glass door had come away from the slider and nearly fell on top of me. At first Matki wanted an astronomical amount of money for a new slider. After a couple of telephone calls and a different customer service agent who was very helpful, knowlegable and courteous , an engineer called to arrange a visit. This engineer (sorry don't know his name but from Wakefield) was… Read Full Review

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★★★★★

“After sales service”

Written on: 29/11/2014 by Hazel_Faulkner (1 review written)

Recently I had my house renovated. Due to poor installation by the builder the shower enclosure door dropped and would not close. Having been paid the builder, he was unwilling to fix the problem and blamed me for purchasing a poor quality product. One thing a MATKI shower enclosure is not, and that's a poor quality product. The build quality, finishing & style are first class! Furthermore, the aftersales service is exemplary. I tried to reseat the hinges myself and hence sought the help of the… Read Full Review

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★★★★★

“Great service for our Matki shower door”

Written on: 24/11/2014 by jennypilatesforposture (1 review written)

A big thank you for responding so quickly to a call out for our frameless shower door that came off the runners. The engineer came right after we called last week and fixed the door in an hour. He was neat and tidy and did a great job explaining everything. Very impressed with this excellent service. Will definitely be using Matki in the future and will recommend it to anyone who asks… Read Full Review

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★★★★★

“Technical support”

Written on: 23/11/2014 by wpRussell288 (1 review written)

Great support from the online Technical advice unit. I was having real difficulty figuring out how to extract the old gasket from the bottom of shower door and replace with a new one. They gave me precise instructions that worked a treat… Read Full Review

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★★★★★

“Customer Service”

Written on: 13/11/2014 by Barry202 (1 review written)

I am writing regarding a recent after sales service I received from two employees. They went out of their way to obtain replacement seals for my Colonade shower. They are a credit to your firm. … Read Full Review

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★★★★★

“First class from start to finish”

Written on: 10/11/2014 by olivertl (1 review written)

I recently purchased the Matki Swadling range of brassware, including a shower and tap unit for my bathroom. I also purchased a shower screen and bath filler. From start to finish my experience with Matki was absolutely first class, with extremely helpful customer service from a delightful young man. Nothing was too much trouble for him, and I am extremely pleased with the finished look. The shower unit has a timeless look to it and the quality of it is obvious to all that have seen our… Read Full Review

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★★★★★

“I was very worried when the door on my Matki shower of...”

Written on: 03/11/2014 by SallyBromleyKent (1 review written)

I was very worried when the door on my Matki shower of 5+ years old began to skew and wouldn't close properly and emailed Matki to see if they could send me some replacement hinges. They did - just two days later! I was amazed by such a quick response and not only that but at no charge. Your customer service is excellent and I will definitely recommend Matki to friends and family in the future. Thank you! Sally Murtagh… Read Full Review

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★★★★★

“Saving my bacon”

Written on: 30/10/2014 by Simmort (1 review written)

A few weeks ago I dropped a glass in the bathroom and it hit the shower tray and knocked out a rather large 'chip'. I thought I was dead, but after speaking to a very pleasant and helpful young man, I received in the post a repair kit. I showed this kit to my lovely partner, who was less than impressed by my carelessness, and she said she would have a go at repairing the chip. Little by little she built it up and then used all the sanding things and Lo! and Behold! A perfect repair. How… Read Full Review

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★★★★★

“Superb service”

Written on: 25/10/2014 by CDKJ (1 review written)

I have owned a Matki walk-in shower for around 10 years. I recently had cause to enquire about replacement fixing screws for the glass panel. Without hesitation they supplied me with the required parts, at no cost to myself, arriving 2 days following my email to them. Service was superb!… Read Full Review

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★★★★★

“shower door strips”

Written on: 14/10/2014 by Olympics92 (1 review written)

I recently contacted Matki regarding replacement matki shower door strips. I must say they were helpful efficient and dealt with my request diligently. I forwarded to them a photograph of my shower to help with identification and within a few days replacements were sent to me at no cost to myself. I would certainly recommend a matki shower it is the second one I have had in my long married life, it is pleasing to the eye and well made… Read Full Review

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★★★★★

“Excellent quality. Excellent service.”

Written on: 14/10/2014 by StanleyHopper209 (1 review written)

We purchased a Matki walk-in shower about 7 or 8 years ago. And, having just returned to the UK after 6 years abroad when tenants occupied the house, we were delighted that the shower has stood the test of time and still looks in excellent condition. Unfortunately, the teak duckboard didn't fare so well and a replacement was needed. One email, one phone call and the replacement arrived just 2 days later. First class customer service. Well done and thank you Matki… Read Full Review

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★☆☆☆☆

“Unfit for purpose”

Written on: 27/09/2014 by Nathaliaq421 (1 review written)

Absolute rubbish. Looks great but continually breaks the runners. The glass door base broke into slithers of glass when the slider failed (thought it was supposed to be safety glass). They have sent out so called fitters on 4 occasions, untrained labourers, with no engineering skills. Always trying to shift the blame for poor product, trying to blame the installation contractor even when they themselves have done the installation twice. Do they have type test certificates for the shower doors… Read Full Review

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Matki's Comment

Written on: 03/10/2014

We are sorry to hear you have been experiencing problems and would very much like to help resolve the issue. We pride ourselves on supplying high quality products and after sales service as can be seen from other reviews on this site, and are devastated to hear this is not the experience you received. We would kindly ask you to telephone our Sales Director.

With regards to our product testing. All Matki products are tested rigorously beyond the CE requirements and all carry the CE Certification.

Kind regards,

Hannah Cunild
Matki

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★★★★★

“Replacement part - After Sales Services”

Written on: 30/08/2014

On 14th July I emailed Matki customer services with a photo and description of a fixing that had broken at the bottom of our shower screen. I thought this was going to be a nightmare..... Less than 24 hours later I had an email reply stating they had identified the part and it was in the post free of charge under the terms of the guarantee, plus pdf of the installation instructions. Excellent customer service that went way beyond my expectations. ...and the PA to the Managing Director sent me… Read Full Review

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★★★★★

“After sales service”

Written on: 27/08/2014 by ShrewsburyRichard (1 review written)

Excellent after sales service received from Matki. From the initial contact through to the resolution of the issue the service has been first class. The Matki Engineer attended to our shower problem on Friday 15th August and he did a superb job. He was friendly, polite and knowledgeable and not only fixed the shower rail problem but he also fixed a problem with the shower door that we didn’t know we had. He had noticed that the door did not slide as smoothly as it should and so replaced the… Read Full Review

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★★★★★

“Excellent Product & After Sales Service”

Written on: 22/08/2014 by CadenKehoe (1 review written)

Having had a Matki New Radiance shower installed in 2008 it was clear that the design and product quality were excellent. Would the after sales service be as good? An small alignment error in the original installation appeared after a year and the Matki service engineer quickly and professionally analysed the problem and rectified it. Earlier this year the tiling in the shower had to be replaced and hence the Matki shower had to dismantled. The detailed installation instructions and spare parts… Read Full Review

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★★★★★

“Replacement Parts”

Written on: 20/08/2014 by Graciew237 (1 review written)

The splash guard on our 10 year old shower door broke. The customer service team did a great job identifying the correct replacement and getting it to us quickly… Read Full Review

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★★★★★

“Request for spare part”

Written on: 19/08/2014 by JerryJudd (1 review written)

We live in a hard water area and our shower door (Colonade Infold Reccess Door NC19000 bought in Nov 2010)was getting stiff, then one morning I opened the door and it operated smoothly. That's when I realised that the bottom bracket had broken. I rang the shop that supplied the shower to ask if they could supply the spare bottom Hinge/bracket and they suggested I contact Matki. I got the contact& product details from the website and sent a request to the technical support team on Sunday 27 July… Read Full Review

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★★★★★

“After sales service ”

Written on: 02/08/2014 by ooBradley156 (1 review written)

The guide on my shower door broke, they sent one free of charge even though the guarantee had expired a long time before. Brilliant after sales service, would recommend your business to everyone. Thank you so much. When I need a new shower unit Matki will be my first choice… Read Full Review

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★★★★★

“Excellent Service”

Written on: 28/07/2014 by J0hnT (1 review written)

I needed new hair filters for the shower drains. I emailed an enquiry to see if they were available and they were dispatched by return foc. What brilliant service in these days of declining standards in most industries. Fantastic company and products… Read Full Review

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★★★★★

“First Class Service”

Written on: 10/07/2014 by adnarim1 (1 review written)

I needed a bottom shower door seal for an 7yr old Illusion Quintesse shower, my e-mail enquiry was answered promptly and directed me to the spares department via the telephone. The item was paid for over the phone and within 24 hrs the part arrived well wrapped in a 2ft cardboard poster cylinder. The service was faultless throughout, a really nice change these days! Would recommend them to others. Steve M… Read Full Review

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