Matki Showering Reviews - www.matki.co.uk

★★★★★
4.6 / 5
105
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Latest Reviews

★☆☆☆☆

“Exploding Matki Glass”

Written on: 02/10/2016 by Caldwell4 (1 review written)

Nice looking showers but be prepared for the glass panels to explode then be prepared for Matki representatives not to take the matter at all seriously (stalling, delaying and generally wasting our time). Have googled what happened and I'm not the only customer to experience this, our shower glass panel exploded violently across the room during the early hours of the morning. Thank goodness we were not there at the time otherwise they would have suffered severe lacerations. As their rep said… Read Full Review

Matkishowering's Comment

Written on: 18/10/2016

We were sorry to hear of the damage to your shower enclosure and that you have been dissatisfied with the way our Customer Services team have dealt with it.

We would like to reassure you that it is very rare for the glass panels of our enclosures to shatter. All the toughened glass we use conforms to EN12150-1 and is specifically designed and tested to minimise risk of personal injury if the glass does shatter for any reason.

These days nickel sulphide contamination is very carefully screened for and controlled by our glass suppliers and is unlikely to be the cause of glass breakage, which is generally due to factors such as poor installation, parts failure or receiving a strong impact.

I would be very grateful if you could contact me if you would like to take up our offer of replacement glass panels, have any questions, or would like further assurances as to the safety of our products. I will then ensure that the relevant department comes back to you as soon as possible.

My email can be found on the Matki website under Contact and then Press Contact.

Best Regards,

Lianne from Matki

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★★★★★

“Warranty repair”

Written on: 18/08/2016 by Inshallah (1 review written)

I was visited 17/08/16 by the Matki Engineer, to carry out warranty repairs to my shower cubicle. I wish to state that the service rendered was superb and he was an absolute pleasure to deal with. The warranty repair was rapidly and effectively completed. I wiah that other companies would provide a similar effective and efficient service. Congratulations Matki… Read Full Review

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★★★★★

“Excellent Service from Matki”

Written on: 15/08/2016 by HanaMorrison (1 review written)

We had a problem with our very old Matki shower door. The customer service department were so hopeful and in the end replaced the door for us. Couldn't have asked for better support and will definitely buy Matki products in the future… Read Full Review

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★★★★★

“Matki Customer Service”

Written on: 13/07/2016 by CharlizeOwens153 (1 review written)

Our excellent Matki shower recently developed a fault. The customer service could not have been better. The problem I reported was dealt with very efficiently and I was called back the same day with a date and time of a visit from a service engineer. The service engineer was very experienced, instantly identified what the problem was and carried all the parts necessary to carry out the repair. A great ambassador for the company and it completely justified our decision to spend a little more at… Read Full Review

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★★★★☆

“First rate service”

Written on: 01/07/2016 by Abagailx1945 (1 review written)

My telephone request for advice and help with a malfunctioning waste was dealt with exceptionally promptly and helpfully and the promise given to mail the necessary replacement part was fulfilled. Although I am out of the guarantee period this was sent free of charge. It was successfully fitted by my plumber the next day. I have had my Matki shower enclosure for over 11 years and have always recommended Matki to family and friends. I shall continue to do so with even more enthusiasm than… Read Full Review

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★★★★★

“Excellent Service”

Written on: 08/04/2016

I had a problem with my Makti Radiance Shower and event though I had the receipts I had not registered it. However I contacted the service department with the expectation that I would likely have to order a part and get my plumber to fit it. Instead they accepted the guarantee arranged for an engineer to come out and replace the part, all within a matter of days. The unit is now as good a new. Truly excellent service and response and this went so far beyond my expectations. I would certainly… Read Full Review

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★★★★★

“Great service”

Written on: 06/04/2016

We recently had cause to ask Matki to look at a shower screen that was not working properly. They sent an engineer who sorted out the problem and we have now received new seals by post. We were very impressed with the prompt and efficient service that we have received. Great after sales service!… Read Full Review

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★★★★★

“Best Customer Service”

Written on: 05/04/2016 by LouRowles (1 review written)

I have a Matki alcove shower door and side screen that I fitted a long time ago. Have always been happy with the product but finally some parts began to wear out and I wanted to replace them. First port of call was Google (as usual) and it directed me to third party suppliers that claimed to specialise but clearly didn't and I wasted a lot of time and money with bad advice. Finally came to my senses and contacted Matki Support directly and, to be quite frank, received the best customer… Read Full Review

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★★★★★

“Efficiency of MATKI”

Written on: 03/03/2016 by Sinclair3 (1 review written)

THE EFFICIENCY OF THIS COMPANY MATKI IS SECOND TO NON WITHOUT DOUBT ,MORE A FAMILY ,FROM THE HELPLINE , CUSTOMER SUPPORT SERVICE ,TECHNICAL SUPPORT, BOOKING APPOINTMENTS DEPARTMENT TO DELIVERY AND PRODUCT FITTER ONWARDS . MY WIFE AND I ALTHOUGH WE FIND IT VERY NICE AND HUMBLING , FOUND THE EFFICIENCY OF MATKI HARD TO BELIEVE , THIS IS A QUALITY YOU DEFINITELY DO NOT FIND NOWADAYS , BUT WE CAN ,VOUCH FOR THEIR GENUINENESS . FROM THE MAYHAM OF A BROKEN DOOR TO SERENETY ALL IN THE MATTER OF A… Read Full Review

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★★★★★

“After Sales Care Guarantee”

Written on: 22/02/2016 by Cookexp34 (1 review written)

A couple of parts on my shower screen has started to erode. I luckily found the guarantee that I registered in 2009. I was a bit doubtful if I would be able to get anywhere when I phoned.

However, I was amazed with the service I received-it was fantastic. He was very polite, professional and his product knowledge was outstanding. I was trying to describe (very badly) the parts that were broken and he immediately was able to identify the specific parts. 

Without asking or prompting, he offered to
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★★★★★

“Excellent Customer Service”

Written on: 22/02/2016 by psAdams104 (1 review written)

I purchased a Matki Shower Eauzone Plus Sliding door and side panel with a continental 40 shower tray from Bathroom Solutions, Bristol. I employed a local builder to install the shower unit. Unfortunately the builder didn't install the unit correctly to the instruction sheet which resulted in many leaks. Matki took this problem very seriously and arranged for three reps over 4 weeks to inspect and try to sort out the problems. Each rep discussed the problem with the builder which ended up with… Read Full Review

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★★☆☆☆

“Avoid the Matki One Quintesse”

Written on: 17/02/2016 by TerranceAdkins9 (1 review written)

We bought two of these corner showers. They look beautiful, or they would do if there were not manufacturing issues with the frame. Installation cost a fortune and eventually the company held up its hand to the defect. We are now experiencing communications breakdown between the technical and ops sections. An engineer has spent five hours trying to remedy the error on one shower. The engineers and the plumber agree that they are very difficult to fit, even without the manufacturing issue… Read Full Review

Matki's Comment

Written on: 12/03/2016

We are very sorry to hear of your bad experience with the Matki One Quintesse and I would also like to apologise for it taking longer than usual to respond to your review. We are not aware of any particular issues with the product nor what has made it hard for the installer in this case, but will of course be looking into it in detail now.

I would be grateful if you could contact me about any outstanding issues and I will make sure they are properly communicated to the correct departments and have someone come back to you. This site blocks any email addresses in the replies but my email can be found on the Matki website under Contact and then Press Contact.

Kind regards,

Hannah from Matki

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★★★★★

“Top quality service”

Written on: 18/12/2015 by Ally81 (1 review written)

A couple of years ago, I purchased a Matki new radiance 1290 shower enclosure. Lately I have had a minor issue with the guide barrels for the bottom track becoming worn and the door "sinking" slightly as it closes. I emailed Matki regarding the issue, received an immediate response and within 24 HOURS of the email, an engineer had been to the house and carried out the repair. The door works better than it ever has done, and all for free under the guarantee terms!! Sometimes things break down… Read Full Review

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★★★★★

“High end quality”

Written on: 17/11/2015

Having had two Radiance shower enclosures with matching shower trays fitted earlier in the year, I can confirm that choosing quality over budget restraints is not only the best move in the short term, if you need any advice or post installation support, this comes with the same level of excellence. So pleased I went for Matki products. A word of caution however, ensure your installer can confirm their ability to fully understand the product and installs strictly in accordance with the… Read Full Review

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★★★★★

“High Quality showers and first class customer service”

Written on: 20/07/2015 by WendyWW (1 review written)

I bought my Matki shower cubicle over a year ago and have always been impressed by the build quality and it's sleek good looks. It definitely is far superior in quality to most other shower units and always receives complimentary comments from friends. Additionally, I have just found out that they also have amazing customer service and a 10 year guarantee on their products. I had recently come out of hospital and had limited mobility when a fault developed with the door mechanism. Customer… Read Full Review

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★★★★★

“I needed a small plastic insePhoner door guide”

Written on: 05/03/2015 by Curtis148 (1 review written)

I needed a small plastic insert for one of the door runner guides so phoned Matki Aftersales who instantly identified the part I needed. The kind gentleman offered to send me a couple of inserts free of charge and two days later they arrived in the post. For me that was brilliant service and immediately phoned them up to thank them for their efficient rapid service. I doubt if you could beat that for after sales service… Read Full Review

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★★★★★

“Fantastic after-sales service!”

Written on: 26/02/2015

Service engineer came to look at a broken shower door and was able to fix it the same day. He was brilliant, identified the cause of the problem very quickly and clearly took pride in providing an excellent service leaving one very happy customer!… Read Full Review

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★★★★★

“QUALITY PAYS”

Written on: 17/02/2015 by HaroldWhite (1 review written)

We are absolutely delighted with your customer service. We first contacted your technical side who swiftly came back to us explaining someone from customer service would ring to make an appointment for us which they promptly did. The technician came and was most professional, cheery and a joy to have in the house, we were very impressed with him. Good customer service is sometimes difficult to find but yours is exceptional, thank you… Read Full Review

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★★★★★

“Spare Part”

Written on: 17/02/2015 by lugray (1 review written)

I can't praise MATKI customer service enough, I needed a spare part for my shower door it was quickly identified and sent to me straight away. MATKI is a very professional company with excellent service and no hassle… Read Full Review

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★★★★★

“Shower enclosures”

Written on: 15/02/2015 by MrsSQ (1 review written)

We have just bought 2 Matki shower enclosures for our main bathroom and a new en-suite shower room. We had 3 problems in total but they didn't all manifest themselves at the same time as the two enclosures were fitted a couple of weeks apart. Customer service were always friendly and polite and each problem was sorted out. Nothing was too much trouble and the parts were dispatched to us quickly. I have to say Matki customer service and technical support are excellent!… Read Full Review

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