Matki Showering Reviews - www.matki.co.uk

Click here if this is your business
★★★★★
4.6 / 5
89% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Matki Showering - www.matki.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“shower door strips”

Written on: 14/10/2014 by Olympics92 (1 review written)

I recently contacted Matki regarding replacement matki shower door strips. I must say they were helpful efficient and dealt with my request diligently. I forwarded to them a photograph of my shower to help with identification and within a few days replacements were sent to me at no cost to myself. I would certainly recommend a matki shower it is the second one I have had in my long married life, it is pleasing to the eye and well made… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent quality. Excellent service.”

Written on: 14/10/2014 by StanleyHopper209 (1 review written)

We purchased a Matki walk-in shower about 7 or 8 years ago. And, having just returned to the UK after 6 years abroad when tenants occupied the house, we were delighted that the shower has stood the test of time and still looks in excellent condition. Unfortunately, the teak duckboard didn't fare so well and a replacement was needed. One email, one phone call and the replacement arrived just 2 days later. First class customer service. Well done and thank you Matki… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unfit for purpose”

Written on: 27/09/2014 by Nathaliaq421 (1 review written)

Absolute rubbish. Looks great but continually breaks the runners. The glass door base broke into slithers of glass when the slider failed (thought it was supposed to be safety glass). They have sent out so called fitters on 4 occasions, untrained labourers, with no engineering skills. Always trying to shift the blame for poor product, trying to blame the installation contractor even when they themselves have done the installation twice. Do they have type test certificates for the shower doors… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Matki's Comment

Written on: 03/10/2014

We are sorry to hear you have been experiencing problems and would very much like to help resolve the issue. We pride ourselves on supplying high quality products and after sales service as can be seen from other reviews on this site, and are devastated to hear this is not the experience you received. We would kindly ask you to telephone our Sales Director.

With regards to our product testing. All Matki products are tested rigorously beyond the CE requirements and all carry the CE Certification.

Kind regards,

Hannah Cunild
Matki

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Replacement part - After Sales Services”

Written on: 30/08/2014

On 14th July I emailed Matki customer services with a photo and description of a fixing that had broken at the bottom of our shower screen. I thought this was going to be a nightmare..... Less than 24 hours later I had an email reply stating they had identified the part and it was in the post free of charge under the terms of the guarantee, plus pdf of the installation instructions. Excellent customer service that went way beyond my expectations. ...and the PA to the Managing Director sent me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“After sales service”

Written on: 27/08/2014 by ShrewsburyRichard (1 review written)

Excellent after sales service received from Matki. From the initial contact through to the resolution of the issue the service has been first class. The Matki Engineer attended to our shower problem on Friday 15th August and he did a superb job. He was friendly, polite and knowledgeable and not only fixed the shower rail problem but he also fixed a problem with the shower door that we didn’t know we had. He had noticed that the door did not slide as smoothly as it should and so replaced the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Product & After Sales Service”

Written on: 22/08/2014 by CadenKehoe (1 review written)

Having had a Matki New Radiance shower installed in 2008 it was clear that the design and product quality were excellent. Would the after sales service be as good? An small alignment error in the original installation appeared after a year and the Matki service engineer quickly and professionally analysed the problem and rectified it. Earlier this year the tiling in the shower had to be replaced and hence the Matki shower had to dismantled. The detailed installation instructions and spare parts… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Replacement Parts”

Written on: 20/08/2014 by Graciew237 (1 review written)

The splash guard on our 10 year old shower door broke. The customer service team did a great job identifying the correct replacement and getting it to us quickly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Request for spare part”

Written on: 19/08/2014 by JerryJudd (1 review written)

We live in a hard water area and our shower door (Colonade Infold Reccess Door NC19000 bought in Nov 2010)was getting stiff, then one morning I opened the door and it operated smoothly. That's when I realised that the bottom bracket had broken. I rang the shop that supplied the shower to ask if they could supply the spare bottom Hinge/bracket and they suggested I contact Matki. I got the contact& product details from the website and sent a request to the technical support team on Sunday 27 July… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“After sales service ”

Written on: 02/08/2014 by ooBradley156 (1 review written)

The guide on my shower door broke, they sent one free of charge even though the guarantee had expired a long time before. Brilliant after sales service, would recommend your business to everyone. Thank you so much. When I need a new shower unit Matki will be my first choice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service”

Written on: 28/07/2014 by J0hnT (1 review written)

I needed new hair filters for the shower drains. I emailed an enquiry to see if they were available and they were dispatched by return foc. What brilliant service in these days of declining standards in most industries. Fantastic company and products… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“First Class Service”

Written on: 10/07/2014 by adnarim1 (1 review written)

I needed a bottom shower door seal for an 7yr old Illusion Quintesse shower, my e-mail enquiry was answered promptly and directed me to the spares department via the telephone. The item was paid for over the phone and within 24 hrs the part arrived well wrapped in a 2ft cardboard poster cylinder. The service was faultless throughout, a really nice change these days! Would recommend them to others. Steve M… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Happy Chappie”

Written on: 02/07/2014

I wrote to Matki Technical Department requesting a couple of replacement items and was delighted when they arrived in the post two days later. Not only was this a very fast and efficient response, but they were good enough to provide the items free of charge (as a goodwill gesture). I have rarely experienced such service and suggested they should give themselves a big pat on the back. Well done Matki… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Problem Solved”

Written on: 26/06/2014 by Adamviccari (1 review written)

I needed to find a spare part for my Matki shower fast flow waste. It is 8 years old and no detail on parts nubers seemed available elsewhere. I emailed the customer services team with some pictures I had taken of the part and they came back very quickly with the item code, the cost and what to do next. I rang the centre to order the item and the whole thing was so freindly and helpful it was a joy to part with the money for the part. Not something you say often. The team are really great and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Customer Service Department”

Written on: 01/06/2014 by kiMunoz414 (1 review written)

Great Customer Service Department, I made an inquiry about a shower tray accessory; I received what I was looking for by return of post. free of charge! I have now fitted three bathrooms with Matki products and would highly recommend Matki to my friends and family. Excellent products and excellent service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic after sales service”

Written on: 20/05/2014 by gtkturner (1 review written)

Firstly, I do not normally do reviews good or bad however felt compelled to provide one given the excellent service. A shower enclosure that was 7 years old had developed a fault with the hinge. I emailed Matki with a picture of the enclosure and within the hour received an email back confirming the part required. On calling them and speaking with an informed expert, not a call centre, they agreed to send out the part including new seals to refresh the look of the shower all covered under a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ABSOLUTE DISASTER WHEN IT COMES TO DAMAGE IN TRANSIT /...”

Written on: 15/05/2014 by Sophia301 (1 review written)

Frankly I have never come across such a slow customer service, they took 3 weeks just to respond to my damage complaint. After numerous calls chasing Matki manufacturer response via the retailer, in the end the retailer gave up promising and simply passed onto me Matki's rep number. Then, I had to do all the legwork to get the things moving at all with my refund. It was one of the worst experiences when it comes to the damaged item and getting the money back. Oh, before you are about to get… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Matki's Comment

Written on: 19/05/2014

Sorry to hear that you have had an issue with your order. It would be helpful to have your details so we can look into what happened. My email address can be found on the Matki website under 'Press Contact'.

Kind regards,
Hannah
Matki Showering

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“POOR CUSTOMER SERVICE - TOOK 2 WEEKS TO RESPOND TO...”

Written on: 02/05/2014 by Wilsonwc375 (1 review written)

I had the faulty item delivered, despite being one of the highest price tags. Then it had to be sent back to the retailer for the refund. All in all it has yet taken 2 weeks for them to authorise, though is still not done, and am now concerned will take to over a month the whole experience with the time spent with the retailer. Thus, the only resolve is the claim filing via the credit card. Given the price tag paid and extremely poor customer service - advise - steer clear for time saving, it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Matki's Comment

Written on: 12/05/2014

Sorry to hear that you have had an issue with your order. Please contact me so we can help resolve it.
Kind regards,
Hannah
Matki Showering

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Matki's Comment

Written on: 12/05/2014

The review site has removed my email address from my message. You can find it on our contact page under Press Contact.
Kind regards,
Hannah
Matki Showerinf

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Great customer service”

Written on: 07/04/2014 by Showernovice (1 review written)

We installed a New Illusion Quintesse shower recently and it's a great product and we're very happy with it. However the really big surprise and massive plus was the level of service from Matki. We called a couple of times during installation with some questions all of which were answered quickly and efficiently, without making us feel inept. Then we managed to split one of the rubber door seals, another call and a free replacement was despatched to us. But then, above and beyond all our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Matki love affair over”

Written on: 11/03/2014 by Mygo500 (1 review written)

I was a big fan of Matki so on my latest project as usual i installed the top end Matki showers and trays in both bathrooms. One of the showers needs to be bespoke so we submit a drawing and Matki quote from Eauzone range. Four weeks after ordering Matki advise that they have made an error the size of the dwarf leg is 10mm shorter than they can cut without a possibility of the glass warping. They say that they will cut it to the requested size but expect me to take the risk. Hey Matki you mess… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Service as it should be!”

Written on: 16/01/2014 by Sansaw (1 review written)

I advised by email Matki of a problem with part of one of their products and two days later and replacement arrived in the post. I could not have expected better service than that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview