Matki Showering Reviews - www.matki.co.uk

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★★★★★
4.7 / 5
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Latest Reviews

★★★★★

“High Quality showers and first class customer service”

Written on: 20/07/2015 by WendyWW (1 review written)

I bought my Matki shower cubicle over a year ago and have always been impressed by the build quality and it's sleek good looks. It definitely is far superior in quality to most other shower units and always receives complimentary comments from friends. Additionally, I have just found out that they also have amazing customer service and a 10 year guarantee on their products. I had recently come out of hospital and had limited mobility when a fault developed with the door mechanism. Customer… Read Full Review

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★★★★★

“I needed a small plastic insePhoner door guide”

Written on: 05/03/2015 by Curtis148 (1 review written)

I needed a small plastic insert for one of the door runner guides so phoned Matki Aftersales who instantly identified the part I needed. The kind gentleman offered to send me a couple of inserts free of charge and two days later they arrived in the post. For me that was brilliant service and immediately phoned them up to thank them for their efficient rapid service. I doubt if you could beat that for after sales service… Read Full Review

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★★★★★

“Fantastic after-sales service!”

Written on: 26/02/2015

Service engineer came to look at a broken shower door and was able to fix it the same day. He was brilliant, identified the cause of the problem very quickly and clearly took pride in providing an excellent service leaving one very happy customer!… Read Full Review

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★★★★★

“QUALITY PAYS”

Written on: 17/02/2015 by HaroldWhite (1 review written)

We are absolutely delighted with your customer service. We first contacted your technical side who swiftly came back to us explaining someone from customer service would ring to make an appointment for us which they promptly did. The technician came and was most professional, cheery and a joy to have in the house, we were very impressed with him. Good customer service is sometimes difficult to find but yours is exceptional, thank you… Read Full Review

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★★★★★

“Spare Part”

Written on: 17/02/2015 by lugray (1 review written)

I can't praise MATKI customer service enough, I needed a spare part for my shower door it was quickly identified and sent to me straight away. MATKI is a very professional company with excellent service and no hassle… Read Full Review

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★★★★★

“Shower enclosures”

Written on: 15/02/2015 by MrsSQ (1 review written)

We have just bought 2 Matki shower enclosures for our main bathroom and a new en-suite shower room. We had 3 problems in total but they didn't all manifest themselves at the same time as the two enclosures were fitted a couple of weeks apart. Customer service were always friendly and polite and each problem was sorted out. Nothing was too much trouble and the parts were dispatched to us quickly. I have to say Matki customer service and technical support are excellent!… Read Full Review

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★★★★★

“Matki service brilliant Thank you”

Written on: 10/02/2015 by UrielHerndon (1 review written)

We have had a problem with our shower doors which came apart due to the way they were fitted originally. The fitter was a nearby plumber. I got in touch with your office and asked if you could sort the shower out. We could not have had a better service and special praise must go to the service engineer who came out and did the work. the man I dealt with is a credit to your team at Matki. Thank you  all at Matki… Read Full Review

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★★★★★

“Technical Support”

Written on: 09/02/2015 by RichardJP (1 review written)

i was very pleased and impressed with the technical support team who responded quickly and efficiently to a problem I was having with a shower door. The solution was very simple but without their help I think i would have had to call out a plumber who installed the shower. I'm sure I saved time and money, not to mention all the hassle involved. Great product now working well again… Read Full Review

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★★★★★

“AWESOME customer service ”

Written on: 30/01/2015

I bought a flat with a Matki shower. The thermostatic mixer was dripping slightly, no surprise - it is over 6 years old. Little did I realise how good Matki is! I sent a picture to tech support, they immediately identified I could swap just part to fix the problem - £120 but so much cheaper than full new unit and having to damage tiles etc. Paid happily and they sent in 2 days with instructions plus new connectors as goodwill gesture. The products are beautifully engineered and the swap was… Read Full Review

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★★★★★

“Magic Matki Engineer”

Written on: 20/12/2014 by jamesdoddy (1 review written)

We had our expensive shower enclosure for less than 2 years when the slider at the top broke. It was very dangerous as the glass door had come away from the slider and nearly fell on top of me. At first Matki wanted an astronomical amount of money for a new slider. After a couple of telephone calls and a different customer service agent who was very helpful, knowlegable and courteous , an engineer called to arrange a visit. This engineer (sorry don't know his name but from Wakefield) was… Read Full Review

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★★★★★

“After sales service”

Written on: 29/11/2014 by Hazel_Faulkner (1 review written)

Recently I had my house renovated. Due to poor installation by the builder the shower enclosure door dropped and would not close. Having been paid the builder, he was unwilling to fix the problem and blamed me for purchasing a poor quality product. One thing a MATKI shower enclosure is not, and that's a poor quality product. The build quality, finishing & style are first class! Furthermore, the aftersales service is exemplary. I tried to reseat the hinges myself and hence sought the help of the… Read Full Review

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★★★★★

“Great service for our Matki shower door”

Written on: 24/11/2014 by jennypilatesforposture (1 review written)

A big thank you for responding so quickly to a call out for our frameless shower door that came off the runners. The engineer came right after we called last week and fixed the door in an hour. He was neat and tidy and did a great job explaining everything. Very impressed with this excellent service. Will definitely be using Matki in the future and will recommend it to anyone who asks… Read Full Review

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★★★★★

“Technical support”

Written on: 23/11/2014 by wpRussell288 (1 review written)

Great support from the online Technical advice unit. I was having real difficulty figuring out how to extract the old gasket from the bottom of shower door and replace with a new one. They gave me precise instructions that worked a treat… Read Full Review

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★★★★★

“Customer Service”

Written on: 13/11/2014 by Barry202 (1 review written)

I am writing regarding a recent after sales service I received from two employees. They went out of their way to obtain replacement seals for my Colonade shower. They are a credit to your firm. … Read Full Review

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★★★★★

“First class from start to finish”

Written on: 10/11/2014 by olivertl (1 review written)

I recently purchased the Matki Swadling range of brassware, including a shower and tap unit for my bathroom. I also purchased a shower screen and bath filler. From start to finish my experience with Matki was absolutely first class, with extremely helpful customer service from a delightful young man. Nothing was too much trouble for him, and I am extremely pleased with the finished look. The shower unit has a timeless look to it and the quality of it is obvious to all that have seen our… Read Full Review

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★★★★★

“I was very worried when the door on my Matki shower of...”

Written on: 03/11/2014 by SallyBromleyKent (1 review written)

I was very worried when the door on my Matki shower of 5+ years old began to skew and wouldn't close properly and emailed Matki to see if they could send me some replacement hinges. They did - just two days later! I was amazed by such a quick response and not only that but at no charge. Your customer service is excellent and I will definitely recommend Matki to friends and family in the future. Thank you! Sally Murtagh… Read Full Review

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★★★★★

“Saving my bacon”

Written on: 30/10/2014 by Simmort (1 review written)

A few weeks ago I dropped a glass in the bathroom and it hit the shower tray and knocked out a rather large 'chip'. I thought I was dead, but after speaking to a very pleasant and helpful young man, I received in the post a repair kit. I showed this kit to my lovely partner, who was less than impressed by my carelessness, and she said she would have a go at repairing the chip. Little by little she built it up and then used all the sanding things and Lo! and Behold! A perfect repair. How… Read Full Review

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★★★★★

“Superb service”

Written on: 25/10/2014 by CDKJ (1 review written)

I have owned a Matki walk-in shower for around 10 years. I recently had cause to enquire about replacement fixing screws for the glass panel. Without hesitation they supplied me with the required parts, at no cost to myself, arriving 2 days following my email to them. Service was superb!… Read Full Review

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★★★★★

“shower door strips”

Written on: 14/10/2014 by Olympics92 (1 review written)

I recently contacted Matki regarding replacement matki shower door strips. I must say they were helpful efficient and dealt with my request diligently. I forwarded to them a photograph of my shower to help with identification and within a few days replacements were sent to me at no cost to myself. I would certainly recommend a matki shower it is the second one I have had in my long married life, it is pleasing to the eye and well made… Read Full Review

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★★★★★

“Excellent quality. Excellent service.”

Written on: 14/10/2014 by StanleyHopper209 (1 review written)

We purchased a Matki walk-in shower about 7 or 8 years ago. And, having just returned to the UK after 6 years abroad when tenants occupied the house, we were delighted that the shower has stood the test of time and still looks in excellent condition. Unfortunately, the teak duckboard didn't fare so well and a replacement was needed. One email, one phone call and the replacement arrived just 2 days later. First class customer service. Well done and thank you Matki… Read Full Review

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