Matki Showering Reviews - www.matki.co.uk

Click here if this is your business
★★★★★
4.6 / 5
91% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Matki Showering - www.matki.co.uk - Ask a question now

Latest Reviews

★★★★★

“Great customer service”

Written on: 07/04/2014 by Showernovice (1 review written)

We installed a New Illusion Quintesse shower recently and it's a great product and we're very happy with it. However the really big surprise and massive plus was the level of service from Matki. We called a couple of times during installation with some questions all of which were answered quickly and efficiently, without making us feel inept. Then we managed to split one of the rubber door seals, another call and a free replacement was despatched to us. But then, above and beyond all our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Matki love affair over”

Written on: 11/03/2014 by Mygo500 (1 review written)

I was a big fan of Matki so on my latest project as usual i installed the top end Matki showers and trays in both bathrooms. One of the showers needs to be bespoke so we submit a drawing and Matki quote from Eauzone range. Four weeks after ordering Matki advise that they have made an error the size of the dwarf leg is 10mm shorter than they can cut without a possibility of the glass warping. They say that they will cut it to the requested size but expect me to take the risk. Hey Matki you mess… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Service as it should be!”

Written on: 16/01/2014 by Sansaw (1 review written)

I advised by email Matki of a problem with part of one of their products and two days later and replacement arrived in the post. I could not have expected better service than that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Excellent after sales service.”

Written on: 30/10/2013 by Simon_Rossi (1 review written)

Very impressed with this companies products, and there after sales service. Left an enquiry on the website about spares. £0 min's later I had an email from them with exactly the info I required. When I called up to order the items they dealt with me in a friendly and efficient manner. Well done Matki!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I purchased Matki showers doors 14 years ago and I...”

Written on: 06/10/2013

I purchased Matki showers doors 14 years ago and I needed to replace the clear door seal. I telephoned yourselves stating my problem, I admit, without much hope after all this time. The gentleman to whom I spoke asked a couple of questions regarding the model and said that the item would be delivered in a couple of days! Absolutely wonderful. It arrived today and is perfect. Thanks again so much for your help and excellent customer service. I only wish that there were more excellent companies… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“FAST EFFICENT AND VERY HELPFUL SERVICE ”

Written on: 03/10/2013

Great to deal with a company , that give such good back up service for their great products. I would have no hesitation in recomending your company to anyone Well done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Aftersales Service”

Written on: 30/09/2013

I cannot believe what an excellent After-service is available from Matki Showering. I had shower doors fitted by my own plumber 15 months ago and they were excellent. Then the other night my wife said it had appeared to have fallen off the rail at one end. I rang Matki the next morning and they wanted to have their own engineer attend. Within an hour I was asked if there was someone in for an engineer to cal with a view to resolving the issue. By lunchtime the engineer had called and he too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Superb Service”

Written on: 20/09/2013

The service and response time for a replacement item was superb… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“After sales service”

Written on: 04/09/2013 by woneill (1 review written)

I simply wish to express my appreciation for the help given recently. I phoned to request a replacement for the hairtrap in my shower and two were sent out by the next day. I have tried, unsuccessfully, to contact the firm which sold me the shower and installed it so that they could let future customers know of the excellent after sales service. I will continue to try to contact them. Thank you again. W. O'Neill… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“First class service”

Written on: 28/08/2013 by mikewa111 (1 review written)

Broke the shower trap of my ten year old Matki shower enclosure. Visited my local plumbing centre who were as much use a chocolate tea pot. Went on line and found the Matki site, had a response within hours with the broken part identified, ordered the same day and arrived through my door the following day. This is a first class service that Matki should be proud of, WELL DONE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Spares Identification & Support”

Written on: 07/08/2013 by JamesMaxwell (1 review written)

Despite removing and cleaning the drain filter every month for 2 year's without any problems, the filter become stuck and was damaged in removal. I contacted Matki who identified the part number and sent 2 filters FOC which arrived next day. A month later, at the next cleaning, the filter was gain stuck and damaged in removal. I fitted the 2nd spare filter after ensuring the drain was free of any scale where the filter was seated. I contacted Matki and also mentioned that the 'chrome' finish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“After-sales”

Written on: 29/07/2013 by Montford (1 review written)

I needed a small spare filter for a shower tray we purchased a year ago. The email response was very quick and the item was received next day free of charge. Delighted with the service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 23/07/2013 by Mrsmeaden (1 review written)

Excellent product, excellent customer service. We misplaced a shower waste seal during our house build - I emailed Matki yesterday and received the missing seal today. Such good customer service is a rare thing these days! Well done Matki… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic products and service - and British too!!”

Written on: 18/07/2013 by mrsef (1 review written)

You only have to look at our Matki shower tray and enclosure to see the fantastic quality. good solid manufacture and beautiful to look at. Matki's pride in its products really shines through in the quality of the aftersales service. We had a minor problem getting the door to fit snugly. My telephone enquiry was dealt with promptly and when the engineer came out he was really good with his knowledge and expertise along with his brilliant attitude. Well done to a fantastic company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Superb after sales service”

Written on: 03/07/2013

I rarely write reviews but Matki were great in responding to my problem. I needed a new part for my 10 year old shower. They suggested that just buying part of the part would resolve the problem and be much cheaper. I paid for it and received it within 24 hours and I received an invoice the next day. Could not be better… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“VERY DISAPPOINTING ”

Written on: 01/06/2013

Their products are great but my personal experience of Matki was not helpful after a product order went wrong, in fact I found them to be positively obstructive and I will not be using any of their products in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Matki's Comment

Written on: 14/06/2013

We are concerned to hear that you have had cause to be disappointed with our service. We would be more than happy to look into your issue, please get in touch with Hannah with your details.
Kind regards,
Matki

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Excellent Aftersales Service”

Written on: 19/05/2013 by Blatchford (1 review written)

We purchased a shower tray and enclosure but experienced trouble with the door coming of the guide rail. Matki immediately sent their engineer who was a very polite helpful young man. He replaced a small part and the shower door is now functioning well. It is so important to us to have such piece of mind for the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“What Excelent Service !”

Written on: 17/05/2013 by RobertMVincent (1 review written)

I needed a replacement screw cover strip for a shower enclosure. So I sent an e-mail to Matki Ltd via their helpline on Tuesday 14th May 13 and the delivery Van arrived on our doorstep Thursday 16th May 13. And the delivery note stated as a gesture of goodwill. What brilliant service and how courteously dealt with. A big thank you to Matki… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Customer Service - A breath of fresh air.”

Written on: 16/05/2013 by Sonrii (1 review written)

We get worn down today with the lack of customer service but what a breath of fresh air. Matki should show the rest how its done. We had a problem with a hinge on our shower door and their customer relations guy came out to fix it. Extremely helpful and quick to respond to our problem... I would recommend Matki just because I now know their aftersales are as good as their products… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Replacement part”

Written on: 16/05/2013 by Richardh3 (1 review written)

The chrome dome on the outlet of our shower tray had become pitted and my wife asked if we could buy a new one. I telephoned the customer support department at Matki on Tuesday and the technician was quickly able to identify the model and part required. He said he would send one to us and on Wednesday morning it arrived by post and free of charge. It's great to get such outstanding customer service. Well done Matki!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview