Furniture Village Reviews - www.furniturevillage.co.uk

★★☆☆☆
1.9 / 5
308
24% of users recommend this
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Latest Reviews

★☆☆☆☆

“Bed and matress”

Written on: 10/09/2016 by Xiomara165 (1 review written)

Bought an expensive bed and mattress and we are falling out of it as itslopes to the sides . Call FV and they sent an engineer and he agreed with us but FV said that he did not put any words so they needed to send another engineer that was the excuse he told us and that there was a problem with the levelling and we needed to buy a board because there is no solution . My wife signed a not happy with the report and FV told us that his report is perfect and there is not a problem at all . They are… Read Full Review

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★☆☆☆☆

“ONLINE VIEW DOESN'T SHOW HOW SHABBY AND UNCOMFORTABLE...”

Written on: 06/09/2016 by Quantumtheory (1 review written)

I saw this sofa on line and was looking for something purple and on legs so that it was accessible underneath for cleaning -- this was a lovely heather colour. I was delighted it was also on very modern chrome legs -- perfect i thought. The product was delivered really quickly and the delivery men put the chrome legs on on site. And there it was the sofa and chair -- looking the part of a three seated sofa and a chair and for me a novelty that was an easily accessible cleaning space -- and the… Read Full Review

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★★★★★

“Exceptional after sales service”

Written on: 02/09/2016 by Jovanyc126 (1 review written)

Furniture Village were amazing when following our purchase of kitchen chairs and table we found them at a cheaper price locally. They happily refunded the difference in price immediately with no questions whatsoever. Additionally when our chairs developed a fault after 4 years but within their 5 year guarantee all the chairs were replaced, again immediately and with no hesitation. The After Sales team answered our emails within the hour each time and followed up with their suppliers reply… Read Full Review

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★☆☆☆☆

“Sofa Salvador leather”

Written on: 27/08/2016

Bought 2 2 seater Salvador leather sofas one ok the other one looks like a seconds badly made fw sent an independent person out saying there is nothing I can do about it I will never buy from them again they are quick at having your money and friendly but no after services they just give excuses… Read Full Review

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★☆☆☆☆

“Do not buy from these people”

Written on: 22/08/2016

Do not buy from these people We purchased two leather sofas from Furniture Village four years ago. The filling in the arms has now deteriorated so badly that the wooden frames can be felt through the leather and this hurts when you sit down near the arms. When we complained they sent their expert upholsterer (who would not speak to us) to investigate our complaint and then denied all responsibility by letter saying that the collapse of the filling was perfectly normal. Their furniture is… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 13/08/2016 by Steveleeb (1 review written)

I found the salesmen pleasant and not too pushy. I bought a bed from the shop floor and was told it would be delivered within 5 days. I called 10 days later to find out where it was. I was told my son phoned the following day and cancelled the order. When I pointed out the fact that I didn't have a son and the only other person in the world that knew I bought it was my girlfriend that lived in Holland, the sales man was a little lost for words. When I why I hadn't received a phone call or email… Read Full Review

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★★★★★

“ pleasant shopping day”

Written on: 08/08/2016 by Rshapcott (1 review written)

first time we had visited this store browsed around at leisure no hassle from staff was really impressed by the quality of the furniture so we bought 3 leather chairs they where delivered on time the delivery guys where very good had a bit of a problem with 2 of the chairs so all three were replaced promptly we couldn't fault any of the service we received and the after sales service was excellent we will be recommending it to our friends and would definitely shop there again… Read Full Review

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★☆☆☆☆

“Never buy anything from Furniture Village!!!!!!”

Written on: 08/08/2016 by Merdetttttt (1 review written)

My Mum is 77yrs old & ordered a £1000 table in Jam 2016, with a six week delivery date!!!!!. Table finally arrived in May & it was faulty. After many many phone calls & promises of calls back that never came she visited the store to be told by a staff member that he would view the table, she waited for 2 days, no show! . When she finally managed to talk to one of his colleagues he was quite incredulous as his colleague "didn't have a car"!. Finally the manufacturer sent a representative who… Read Full Review

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★☆☆☆☆

“Avoid this mob”

Written on: 08/08/2016

Ordered a v spring mattress and paid for it . king size 2.00m x 1.50m as required and explained in detail. . Told late last night by mail ,the delivery will be 6.30 am ! no reply to my obvious dislike to the early and unnecessary hour of delivery. got up at 5am and made ready. mattress arrives PAPERWORK SIGNED. my old one removed as paid for. But NO mattress protection cover arrived. Mattress unwrapped . It is the wrong size in length and width being only 1.80m x 1.45m. I had no phone… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 07/08/2016 by SethPerez497 (1 review written)

I've previously been very pleased with furniture village and the quality of their furniture but this time my experience was terrible. I look young for my age, and one day when I visited in my work office attire staff came straight over to offer assistance and were incredibly helpful, however when I returned in casual clothes a few days later despite several staff wandering around offering assistance to other people that came in the store after me I eventually had to approach someone. They… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 31/07/2016 by AzizKH (1 review written)

I ordered table with chairs at New Molden store: 1. Credit approval takes 7 days, which in other shops you get instantly 2. I have been advised that product will be delivered in 7 weeks but after calling in 7 weeks time realised that they never placed an order to manufacturer!!! Now I need to wait for another 7 weeks!!! 3.They never reply to emails 4. It took almost 2 months to get approval of £25 discount which is still not on my account 5. Store manager never available to talk to… Read Full Review

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★☆☆☆☆

“DON'T BUY FROM FURNITURE VILLAGE !!!!!!!”

Written on: 22/07/2016 by Marianna111sk (1 review written)

We ordered a new wardrobe and waited 2 months for it to be delivered. Arranged delivery time was between 8 am -12pm. It didn't turn up till 7pm so wasted whole day as it that wasn't too bad one of the glass panels was cracked, the wardrobe is leaning forward and bowing out on the side. We now have to wait another 2 months for the replacement and obviously take another day off and wait for someone to come and finish the job. Needless to say the wardrobe looks awful, we only have one sliding… Read Full Review

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★☆☆☆☆

“7 day lead time advertised - 7 weeks and no sofa! ”

Written on: 18/07/2016 by LaurelSilva174 (1 review written)

After ordering a sofa online with a 7 day lead time advertised, we are now 7 weeks down the line and have been told that Furniture Village no longer deal with the particular supplier. Throughout the last 7 weeks the customer service has been poor - staff are always polite and friendly when I call in, but no action is taken - promised follow up calls aren't made and responses are text book. Overall I could not be more disappointed. … Read Full Review

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★☆☆☆☆

“5 months since ordering and still not delivered”

Written on: 02/07/2016

We ordered a coffee table on 14.02.16 from the Bolton store. The order states 9 weeks delivery time. It is now 5 months and still no sign of coffee table!!! Every time we contact Furniture Village we are told it will be coming in to the warehouse next week. I would not buy from this company again. Avoid… Read Full Review

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★☆☆☆☆

“paloma suite 2 years old”

Written on: 01/07/2016 by Castilloki220 (1 review written)

I bought the paloma suite at FV 2 years ago and it's awful. Leather very poor quality, seats gone baggy, backs caved in,leather looks scuffed and there are only 2 careful owners in the house. What do I like about, absolutely nothing. Would I ever buy from them again, definately not… Read Full Review

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★★★★★

“replacing settee”

Written on: 24/06/2016 by Maldonadoox452 (1 review written)

was very pleased with new settee very helpful delivery men no fuss every thing good .thank you… Read Full Review

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★☆☆☆☆

“Faulty product, trying to fob is off!!”

Written on: 20/06/2016 by Mark061 (1 review written)

Ordered a 3 seater and 2 seater sofa from the shades range. Sofa's arrived but 3 seater is badly damaged. Arms have been visibly wrapped too tight, have now been unwrapped for 3 weeks and have also had a technician from Castelan use a heat gun on them for 30-45 minutes but they are still heavily marked. Leather is also baggy and warped across the front and rear of the sofa. We had the technician from Castlean come to inspect them who said the arms could take 2 weeks to 6 months to look normal… Read Full Review

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★★★★☆

“CALEDONIA CHAIRS”

Written on: 11/06/2016 by MacKayyl125 (1 review written)

Purchased 2 caledonia chairs 4 years ago ,the service repair rep was great made the chairs look new again .Cannot fault the service … Read Full Review

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★★☆☆☆

“What has happened to furniture village?”

Written on: 09/06/2016 by 158Hickman (1 review written)

I have spent thousands with FV over the years and have always been impressed with the quality. We furnished our retirement cottage (new beds, dining furniture, sofas, etc) in 2013. All looked good. We finally moved in in December 2015... We found the reclining sofas were faulty. One squeaked a lot and the other, after closer examination, had a bent frame. We went back to shop who said we should have reported earlier. Also quality of leather does not look as good as previous sofas we have had… Read Full Review

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★☆☆☆☆

“Three months life for a settee!!!”

Written on: 30/05/2016 by Wardno162 (1 review written)

Ordered Apex suite in October for delivery before Xmas, one week before delivery were informed goods stuck in Port due to frozen sea! Finally delivered end January and now sagging cushions, wearing fabric and legs cutting into brand new carpet causing fraying. FV sent independent assessor who reported not due to manufacturing fault but wear and tear! £1600 for a suite that won't last four months doesn't seem acceptable to me but FV thinks it's more than adequate. Having to go to Ombudsman but… Read Full Review

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