Furniture Village Reviews - www.furniturevillage.co.uk

★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“manager should not be in charge of a jumble sale”

Written on: 22/05/2015 by cahir2001 (3 reviews written)

waited 11 weeks for a sofa to be delivered when it arrived it was damaged iwas told it would be replaced after 12 weeks I handnt heard anything so phoned again was told it was in every time I try to arrange delivery I get an answer phone saying to leave a message… Read Full Review

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★☆☆☆☆

“manager should not be in charge of a jumble sale”

Written on: 22/05/2015 by cahir2001 (3 reviews written)

waited 11 weeks for a sofa to be delivered when it arrived it was damaged iwas told it would be replaced after 12 weeks I handnt heard anything so phoned again was told it was in every time I try to arrange delivery I get an answer phone saying to leave a message… Read Full Review

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★☆☆☆☆

“Terrible service don't bother buying here ”

Written on: 21/05/2015 by dlHouse262 (1 review written)

Don't expect to get what you actually see in the store or what you choose, we got something different and still trying to sort it out after months. Staff are incompetant and I'm being polite! They just don't care and its painful but when you have spent a lot of money on furniture for your house you have to sort it out. Such a shame as some of the furniture is nice but you are better to take your money and buy from anywhere else… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 18/05/2015

Bad experience with the delivery of a sofa. They quoted 10 weeks, it's still not here after 13 weeks. Every time I ring to chase the order I get told "it's in Bristol, I'll get it shipped here within the week". They have been saying that for the past 4 weeks - not good enough… Read Full Review

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★☆☆☆☆

“Broken recliner after just 4 weeks”

Written on: 07/05/2015 by hyRankin10 (1 review written)

After waiting for god knows how long for delivery And canceled delvery,s arrived just 3 days before Christmas. 2 weeks later the mechanism for the recliner broke. We are an older couple so have no Children at home and no pets to jump all over the sofa. several phone calls later we have only just got it fixed this week 6/5/15 so it took them a total Over 4 months to do this. i am really disgusted with all this the time it took to sort this out. never buy from them again. Paid £1450 in cash… Read Full Review

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★☆☆☆☆

“pellisimo faux leather sofas”

Written on: 09/04/2015 by cindersthomas (1 review written)

has anyone had any problems with the above sofas? we have and would urge all of you never ever buy this product, its rubbish, not robust and genuine as described, it cracks, splits and you cant put it in front of a window where daylight can enter the room, also the extra insurance they sell to you is not worth the paper its written on, please please don't waste your money on it, the sales staff have no idea what it covers, they tell you it covers absolutely everything, but we have found out… Read Full Review

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★☆☆☆☆

“Leather discolouring in less than six Months”

Written on: 05/04/2015 by JayvonAnderson (1 review written)

Bought three piece suite, the leather on one of the armchairs started to discolour after less than six Months, FV sent a technician out who agreed it was a fault with the leather he then tried a colour match however he failed to match the colour, he said leather affected would need replacing and someone would call us within a couple of days to arrange date for repair, never heard from them again, so I gave them a call only to be told by their service centre the discolouring was caused by dye… Read Full Review

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★★★☆☆

“Service okay but then knew what I wanted as I'd...”

Written on: 03/04/2015

Service okay but then knew what I wanted as I'd researched it plenty, bought a three seater , two seater and a chair and foot stool last October, paid £3,000 and thought I was buying a quality suite made by Parker Knoll was told it was the top end as far as quality. Suite arrived and was happy with delivery but after two months the feet came lose and bent over denting my laminate flooring, contacted Furniture village after care who were very apologetic but little else, went to Parker Knoll… Read Full Review

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★☆☆☆☆

“After care service”

Written on: 02/04/2015 by Macchris (1 review written)

We bought three pieces of furniture off Furniture Village which included a coffee table . After a week we discovered that the veneer was coming away from the corners of the table . We phoned the Exeter store where we bought the table from and was told to send photos by email to them which we did. After about a week we had to phone to find out what was happening and were told they would replace the table. We then had a phone call from customer care who told us it would be about 4 weeks before a… Read Full Review

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★☆☆☆☆

“After sales service and warranty!!”

Written on: 29/03/2015 by Nicki47 (1 review written)

Furniture is lovely, we purchased a lovely 2 and 3 seater but 3 years in the seating cushions have gone flat and shapeless, not comfortable at all!!! I took the warranty out only to be told it does not cover FOAM cushions, I asked for someone to take a look but they said "it's not in the policy" !! I would never buy again due to lack of interest. I phoned the local store too, but no one interested. I won't be returning… Read Full Review

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★★☆☆☆

“List of issues with £4000 order”

Written on: 24/03/2015 by JazlynnGlover460 (1 review written)

Scars on back of sofa when delivered Had to put feet on myself Dent in £1400 table when delivered Sideboard had uneven legs One chair delivered with different feet. Still waiting for correct ones 4 months later Ordered 2 extra bolsters online. Still waiting delivery 1 month later Do I recommend them? He'll no… Read Full Review

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★☆☆☆☆

“Settee just six months old”

Written on: 23/02/2015

After just six months White leather Paloma suite had marks on the back of both settees. Furniture Village didn't want to know and said it was dye transfer. We never had this problem with previous white leather suite, what are we supposed to do, sit naked on the settee? Very dissatisfied but also with the off hand way we were dealt with. We paid nearly £2000 so not cheap… Read Full Review

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★☆☆☆☆

“Do not buy insurance from them !!”

Written on: 17/02/2015 by 163Pierce (1 review written)

I bought a corner suite cash in 2011 and was asked if I'd like to take the insurers out of it I said yes but the insurance was not explained properly and not worth the paper it was printed onI have recently called as my corner suite starting to get a little tired I was then told that I was not covered in my insurance and that any scratches that I did not report straight away is not insured either this policy is not worth the paper it's printed on !! And the city was damaged upon delivery they… Read Full Review

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★★★★☆

“More than happy with customer service”

Written on: 12/02/2015

My experience of FV customer service is very different from most of the reviews. Our oak (veneer) bedstead arrived and we were not happy with the colour. It did not have much grain and was more of a beech colour. Yesterday we took the foot end, which was easy to carry, into the Leeds store. We compared it with their display bed which we had seen before ordering, and it was vastly different. The sales personnel agreed. Because we had bought it online the store could not help but they sent… Read Full Review

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★☆☆☆☆

“poor customer service avoid at any price”

Written on: 09/02/2015 by Xzavierr258 (1 review written)

till now there are 4 deliveries for one bed and still not sure if they send the right parts (they sent them to me not to the store so i should chase them someone to come to fit them if they are the right parts, what a joke company / company service)i am so sorry that i bought a bed from them… Read Full Review

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★☆☆☆☆

“Jemima Recliners - not reclining is in the specification”

Written on: 09/02/2015 by Emmjay52 (1 review written)

We bought 2 Jemima sofas with 4 manual reclining units in December 2013, which were delivered March 2014. The footrest comes up and the seat backs recline slightly, no problem. But when you want to recline further back, you have to keep pressure on with your back and feet to keep it reclined, otherwise it pushes you back up. This means you cannot relax in the fully reclined position. We've had "technicians" out 4 times over the last year, and have followed all their advice about how to sit on… Read Full Review

Mousehold's Response to Emmjay52's Review

Written on: 30/04/2015

exactly right - I have experienced all these issues, it is good to hear it is not just me with these problems. I have pushed mine up against wall now and use footstall although foot rests do pop up the fact back doesn't recline properly spoils the whole sofa. Also seats go baggy after a while and look saggy, material soon looks tired would never buy again.

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Emmjay52's reply to Mousehold's Comment

Written on: 26/05/2015

They finally conceded that there was a problem and replaced all four mechanisms - which had been wrongly assembled with mismatching parts - and they all recline fully and stay that way now. In our case we went back to the store and the manager there got the manufacturer to rethink.

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★☆☆☆☆

“Lack of customer care - guarentees a joke”

Written on: 03/02/2015 by Kennedy98 (1 review written)

Bought a Calgary table - £500 - and when delivered had to drill out the bolt holes to fit the legs. Never contacted them as it was too much hassle and had been waiting severn weeks already. Six months down the line the veneer on the surface of the table is lifting. Contacted the shop who sent a technician round who said there was nothing he could do - it needed a new top. Had to ring the shop again to see what was happening and was put through to "Customer Care" (joke!) who said it was not a… Read Full Review

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★☆☆☆☆

“fable corner sofa waste of money”

Written on: 31/01/2015 by geordieanne (1 review written)

fable corner sofa.joke.cushions collapse look 11years old NOT 11 months.technition reported cushions loose and baggy where sat on.corner cushion not used plump.so its ok if you don't sit on sofa.have been asked to PAY for new foam!! not new fit for purpose.the old type of rubbish foam I had to start with.how many more people are going too suffer with shoddy furniture.aftercare.return phone calls almost nil.why don't they advertise o.a.p spent 2 months pension on our sofas that wont last a… Read Full Review

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★☆☆☆☆

“Poor Quality, Think twice”

Written on: 31/01/2015 by Sp00ns (1 review written)

We recently purchase a Savannah Corner Unit and footstool online from the furniture Village website after we had been into a store and seen for ourselves, whilst the delivery guys were great we were unfortunate to have an issue within first few weeks of delivery which has caused us to regret dealing with this organisation. A friend accidentally fell over the back of our newly purchased sofa, which given he is a small fella and it really was the most graceful of falls we were amazed to… Read Full Review

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★☆☆☆☆

“Keep well away!”

Written on: 27/01/2015 by Raz2015 (1 review written)

Never written a review, but so appalled and upset at how i've been treated and i have been a loyal customer with FV. Ordered a sofa suite, was unsure about the colour and advised them that i would think about it and confirm. Called to confirm the color and was told the sofa had been ordered in a provisional colour. I tried to correct this and they want a 30% cancellation charge. Tried to complain to the store manager, never returned my calls (was always dealing with customers) for over… Read Full Review

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