More Than Pet Insurance Reviews - www.morethan.com

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Latest Reviews

★★★★★

“Brilliant Customer Service”

Written on: 23/11/2014 by Newna (1 review written)

My dog had an accident after only 17 days of purchasing pet insurance through More Than. Once she had come through her operation and I knew she was going to be okay, I started the claim process, thinking I may have a battle on my hands after hearing all sorts of horror stories about pet insurance. But thankfully, I had nothing to worry about. After downloading the claim form from the website, I decided I needed to make a quick phone call to More Than with a query to ensure I was completing… Read Full Review

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★★★☆☆

“Be prepared for lifetime premium increase £4 from 1st...”

Written on: 17/08/2014 by Karmangel (3 reviews written)

More Than has one of the most comprehensive lifetime covers. I took out the most expensive policy for my non-pedigree kitten and she has just turned 1 in May with no claims or pre-existing conditions. The renewal policy I received was a surprise because it has gone up from 9.61 to over 13 pounds. the customer service lady was embarrassed herself and suggested I cancel and retake a new More Than policy. However, it will always go up and every year, makes me nervous to think what would happen… Read Full Review

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★☆☆☆☆

“New Quote £2222.”

Written on: 12/08/2014 by caggar (1 review written)

Premiums have risen approximately by £300 per year.1ST YR £250, 2nd £500, 3rd £800, 4th £1100, 5th £1140, this year a stunning £2222 ..£187per month.Our dog has had cruciate leg damage and More Than have paid straight away but considering we do have to pay the first £70 plus 10% of the bill they are about even with what we have paid...but a rise in premiums by almost £800 is amazing. You try to speak with them but straight away you are aware that they will not negotiate. Keep away… Read Full Review

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★★☆☆☆

“Very happy to leave”

Written on: 31/07/2014

Initially signing up to More Than Pet Insurance is easy, they quote a low monthly premium for the first 12 months and generally their claims process is easy and hassle free. After the first 12 months the premiums increase significantly. I realise that the premium is affected by various circumstances, but no one at More Than was able to tell me exactly why they increase by such a large amount. When my renewal notice came informing me that my premiums will now be increased by a further £13 per… Read Full Review

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★☆☆☆☆

“DEFAULT NOTICE SENT BEFORE QUOTE AGREED. APPLIED FOR A...”

Written on: 08/07/2014 by STEDMOND (1 review written)

DEFAULT NOTICE SENT BEFORE QUOTE AGREED. APPLIED FOR A QUOTE FOR DOG INSURANCE. THIS WAS FOLLOWED BY A CALL FROM MORE THAN ASKING IF IT WAS ACCEPTABLE. THEY WERE TOLD NO IT WASNT. SHE ASKED ME WHY AND WAS TOLD I WANT TO PAY BY S/O. AS I AM ON A PENSION AND WANT TO CHOOSE THE DAY WEEKLY WHEN MY PENSION GOES IN. THIS COULD NOT BE DONE. SO I DID NOT ACCEPT IT. THEN AS SAID ABOVE THEY RUSH OUT A DEFAULT NOTICE. I HADNT DEFAULTED. I DIDNT WANT THEIR POLICY, SHE WAS TOLD THIS AT THE TIME. I… Read Full Review

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Jackrussell1's Response to STEDMOND's Review

Written on: 25/07/2014

Quite worried now as I called for a quote and declined their insurance! I didn't give them my number though

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★★★★★

“Excellent service”

Written on: 19/06/2014 by 287Morris (1 review written)

My puppy is only 9 months old but unfortunately an injury to his eye resulted in £4000 vets fees in two weeks. I was very worried about whether morethan would actually pay out as you hear lots of horror stories but in less than a week of them receiving the claim I received my cheque. They didn't question any thing or bring up any issues and I can't believe how fast they paid. I would definitely recommended them on the basis of this claim. I am however cautious about how much they will charge… Read Full Review

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★☆☆☆☆

“WARNING - Long Term Illness - Premium Increases Very High”

Written on: 15/05/2014 by Papashep (1 review written)

My pet has been unlucky over the past two years, has been diagnosed with a Thyroid problem needing daily medication and also occasionally needs Pain Relief medication following an operation on one of his back legs when he was much younger. June 2012 they increased the premium by 29.07% to £20.17 per month. June 2013 they then increased the premium again by a further 55.53% to £31.37 per month. For the year June 2014 they have now increase the premium by another 52.57% to £47.86 per month… Read Full Review

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Penny1Elliott's Response to Papashep's Review

Written on: 13/06/2014

I am getting a new puppy and looking for pet insurance I used More Than for my last pet and was shocked how much the premiums increased we paid far more (good name for this company) for our dogs treatment than we paid in premiums and they would not budge on the premiums only offering a pet hamper which took forever to come just a couple of bags of food but I thought I would look again at the prices for insurance and am very suspicious as I feel they will do the same I will avoid like the plague my premiums ended up for my 11 year old dog small dog at over £80 a month!

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★★★★☆

“fast and efficient”

Written on: 13/05/2014 by aqNorwood365 (1 review written)

10 year old dog was treated for UTI, this was first visit to vets for illness. She needed 2 lots of antibiotics and blood and urine tests. Claim was dealt with quickly and efficiently. Would recommend More Than … Read Full Review

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★☆☆☆☆

“What is Their game???????”

Written on: 13/05/2014 by Eddy_Jan (1 review written)

Our cat died 3 weeks ago. They are being so obstructive with our claim that I cannot believe they are being allowed to trade. Anyone who reads this please.....DO NOT INSURE WITH MORE THAN!!!!!! They are an ABSOLUTE DISGRACE!!!!!!! We came back off a holiday which was designed to help us forget our loss to find that our claim has not progressed AT ALL. We paid out a lot of money to try to help our pet and kept in contact with More Than throughout. At that time they seemed very helpful and… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 14/04/2014 by MonserratGallagher1972 (1 review written)

I was with RSPCA but More than took over in January 2014. My first claim opened my eyes to how bad pet insurance can be. How can they charge 2 excesses of £75 on one operation? Because the vet took out 2 lumps so More Than consider that 2 treatments. I stopped my direct debits in disgust but more Than still charged £12 to cancel the policy. I know most insurance companies are bad but More than has left me really fed up and why do they have such a stupid name? They also texted me a customer… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 06/02/2014 by Taye59 (1 review written)

We put our three dogs from single policy to a mult-dog policy, one of the dogs needed a scan, more than will not pay as the policy was updated and you have to wait 90 days to be able to claim on your insurance, this was explained as ' a previous condition', news to me and the vet that she had any condition. We explained she has been insured continuously since she was 8 weeks old, but the update which took seconds, apparently more than says is a new insurance. Now I am going to the omnibusman… Read Full Review

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★☆☆☆☆

“Wish I hadn't changed my pet insurance!”

Written on: 11/01/2014 by AnotherWestieowner (1 review written)

I have never claimed on pet insurance for my present dog, a 13 year old Westie, but I thought I would change to am cheaper insurance policy early in 2013. Silly me for tempting fate. I got home one evening, having been out for several hours,to find her in a distressed state and,of course, my vet had closed. Details of emergency vet fees, test fees and medication costs were posted off by my vet on 2nd December and 2 phone calls later still no payment. During the last phone call I was told my… Read Full Review

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★☆☆☆☆

“Delay in Receiving Settlement Cheque.”

Written on: 19/12/2013 by Anna25 (1 review written)

We had to have our much loved Cat put to sleep on the 11th November. To date ~ 19th December we are still waiting for settlement of our claim. All claims forms were E.mailed to More-than and when ever I phone I am told a different story regarding when I should receive the cheque. It is awful that I have to keep phoning at an already upsetting time. Off now to insure my other cats with another company and cancel More than… Read Full Review

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★☆☆☆☆

“Very quick to take your money! Not so quick to return it.”

Written on: 25/11/2013 by anetka (4 reviews written)

I phoned them to add a dog to my policy - technical issues with their system - they were supposed to ring me back. They never did. So I bought a separate policy for this dog online and rang them again ON THE SAME DAY to cancel my first request of adding a dog and explain I have a separate policy for him now (also with More Than). 2 weeks later I get a letter telling me the 3rd dog WAS added to my main policy anyway and before I even got the letter they already charged me the additional premium!… Read Full Review

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Anetka's Response to anetka's Review

Written on: 25/11/2013

An update: spoke to about 6th customer service person today and she seemed very helpful and promised to sort things out. I am to be contacted again on Friday to confirm things have been corrected. If they are, I will write a slightly different review of More Than Pet Insurance. Maybe there is hope for them after all? We'll see....

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★☆☆☆☆

“Don't always pay out ..... be warned”

Written on: 08/11/2013 by Sarapl (1 review written)

My Labrador was insured with More Than insurance (approx £27 per month) and when he was 11 years old and we discovered he had leukemia - I 'assumed' as I had been paying insurance for so many years that if I just got him through the chemo therapy etc that I would simply be able to claim back for the expenses incurred. Unfortunately he regressed rapidly and we had to make the painfull decision to have to euthanase him and when I contacted More Than - they said that they would not pay me… Read Full Review

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★★☆☆☆

“dog insurance”

Written on: 27/08/2013

i had premium cover for multiple dogs. no problem paying out for the initial claim for allergy testing and the intial drug for treatment. this was costing £100 per year. (i gave the injections) from the following year my insurance went up over a£150 per year. this started when my dog was only 2 years old! i was eventually priced out the market and nobody else would insure. I realise this is now common practice but it really, really annoyed me. basically you get lifetime cover BUT you have to… Read Full Review

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Jaimax12's Comment

Written on: 13/09/2013

I agree with the above comment I took out the insurance when my dog was a pup.i have used the insurance for him on a hip problem he is now 9 and the insurance has went from £56 a month now it's £92 a month I have also been priced out the market who can afford that, that is why I have pet insurance it's was for piece of mind knowing he was getting cared for nobody will insure him now for past problems what good is that and they say they care for your pets well being, where is the care now they are quick to take the money of you I will never go near More Than with any more pets I buy Sooo Angry Js xx

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Hpdav's Comment

Written on: 17/11/2013

I too have multiple dog insurance with more than. I claimed 2000 for one dog in 2011 & insurance went up but not too badly, in 2012 I claimed 700 for the other dog ... insurance renewal just came through increased by 51% almost 1000 a year for 2 dogs! I will be going elsewhere, but whoever I go with this time I will probably be stuck with as older dog is about to turn 9 years old.

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★★★★★

“Sounds cheesy but I am 'More Than' happy ”

Written on: 07/03/2013 by flower53 (1 review written)

Having used the free phone a vet service which put me at ease right away, I put my claim in and it was paid either to me or the vet, as I had already settled the bill I had a cheque on the doormat within 6 days. I use 'More Than' for life/home and car so it was only right that I would use them to insure my most treasured companions. I can't think of anything negative except to say my renewal was £254, I cancelled the policy and phoned back within 5mins to buy new policy for £155,I saved £99… Read Full Review

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Jabit's Response to flower53's Review

Written on: 28/04/2013

Excellent idea, saved money, got something free & most of all a good recomendation, thanks, going to get a quote now.

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Suecoo66's Response to flower53's Review

Written on: 10/07/2013

That would be no good if you had the lifetime policy as you need to renew to keep the cover

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★☆☆☆☆

“Issues deafault notices instead of cancellation letter!”

Written on: 27/02/2013 by tallyhoh123 (1 review written)

I had 2 dogs insurned with More Than & decided not to renew. Phoned up to cancel the first one & paid the final premium. Phoned up the following month to cancel the 2nd one & was told the first one for some reason had not been cancelled but they would put that right. Paid the final premium & left owing NO MONEY AND NO LATE PAYMENTS AND MADE NO CLAIMS. Few weeks later recieved a default notice! When I phoned up MORE THAN confirmed the policies had been cancelled & that I owed no money. They… Read Full Review

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★☆☆☆☆

“Wouldn;t use them again”

Written on: 22/11/2012

I have 2 dogs insured with More Than, one is 8 and the other 6 both have been insured with them since they were pups. The premiums are ridiculously high now but I am bound to them because of my dogs ages and pre-existing conditions. Once of my dogs recently injured his stifle joint, not enough to require surgery but it's touch and go and my vet suggested hydro to build muscle round the joint to hopefully prevent the needs for expensive surgery. More Than used to cover this but have recently… Read Full Review

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★★★★★

“excellent service ! ”

Written on: 10/09/2012

recently joined more than . only paid one premium when dog had an accident . easy to make claim - can download form but they also offered to send form out. bill was settled quickly - excellent in every way was large bill but no quibble . paid vet direct. couldn't fault the service . also used veterinary helpline which was also very good . … Read Full Review

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