more than pet insurance reviews | Watch This Item.

Average Ratings
Customer service3.7/10 Based on 5 ratings
Value for Money1.8/10
Reviewer Rating1.8/10
Overall Rating3/10 Based on 7 ratings
17% Recommended1 out of 6 Reviews
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6- More Than Pet Insurance Reviews

  • Full review by
    cakinwande Rank: Lance Corporal
    on 16th Apr 2009


    User Rating : 0
    Respect : 0

    Good Points: The prices and excess are good

    Bad Points: EVERYTHING ELSE. Customer service is non-existent, lord knows if I have to make a claim what that will be like. I also hear that you have to pay the rest of your years premium against a claim. Awful stuff.

    General comments: This review is based on my experiences of More Than in general.I originally had car insurance for a year which I had no end of problems getting the correct documents and policy price.Now to my mistake, I have Pet Insurance with them and just to reset my online account (not even that big a problem) I had been passed from person to person for about 10 minutes of NO HELP. Each time they told me I was talking to the wrong department even though they were the ones transferring my call! I just hung up in the end. I have never been able to log into my online account and everytime I have called the 0800 I have never spoken to one of these so-called-managers. MORE THAN IS JUST AWFUL.
    cakinwande's review and ratings     | 175 words

  • Review by
    Dannny
    on 3rd Mar 2009


    User Rating : 0
    Respect : 0

    More Than Pet Insurance has an easy to use web site. Morethan state they cover complimentary medicine however they seen to make this very difficult to claim. An example is hydrotherapy . They will only pay out if this carried out at a vets surgery and there is no such service in this country. So technically its not covered. Bad point is you will have to read the small print very carefully and even that may not be enough so be careful.
    Dannny's full review     | 81 words

  • Review by
    roseamdy
    on 26th Aug 2008


    User Rating : 1
    Respect : 0

    We sent in a claim to More Than when my dog was diagnosed with glaucoma (nearly two weeks ago) at the age of 7 and they are not forthcoming with the claim. I have been told to cancel the appointment with the specialist if I am worried about finding the cash to pay, as More Than are said to be bogged down with claims. So my dog has to wait for an answer as to whether more than will pay out for definite. As I have paid out the amount of £474.00 in the last four weeks on my dog for her care ...
    roseamdy's full review     | 286 words

  • Review by
    Amanda Jayne Clegg Rank: Sergeant
    on 8th Mar 2008


    User Rating : 1
    Respect : 0

    Used More Than for over 10 years never made a claim one. My monthly premiums went up each year till it got up to £20. Then my cat had to be pts. Not a pleasant experience as you can imagine. When he finally did become ill I thought no expense spared as I was insured. Out of hours surgery, x-ray and diagnosis and eventually euthanasia totalled £150. Payout by More Than? A big fat 'NOTHING'.Why? because although my cat had to be put to sleep, and I needed to cancel the policy, I still ...
    Amanda Jayne Clegg's full review     | 164 words

  • Review by
    Plumage
    on 26th Oct 2007


    User Rating : 9
    Respect : 0

    I would recommend More Than Pet insurance as the customer service is excellent and they are very quick to settle claims. They had a complicated access policy which was expensive but this has been put right now.
    Plumage's full review     | 37 words

  • Review by
    vickyJ1980 Rank: Sergeant
    on 25th Apr 2007


    User Rating : 0
    Respect : +1

    Many people take out a More Than insurance policy because it has a good level of media coverage. Many people however, do not look into the small print of this company. Firstly, the main bone of contention is More Than's Pet insurance excesses. A young dog has an excess of 75.00 (or 15%, whichever is the greater). The excess in brackets is in teeny tiny print, and no body notices it until they make a claim and get the shock of their lives if it's a big one. Percentage excesses are bought in ...
    vickyJ1980's full review     | 255 words | 2 comments added.


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