More Than Pet Insurance Reviews - www.morethan.com

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Latest Reviews

★☆☆☆☆

“Would not recommend”

Written on: 22/07/2016 by Ethen45 (1 review written)

We have used more than since 2008 and have paid over £2500 in premiums for our two dogs. We have never made a claim until this year, and have paid many bills we probably could have claimed for to avoid premium increases. This year our border terrier developed a cruciate problem and was going to have an operation but after hydrotherapy, rest and diet changes it was decided not to proceed with the operation. However we decided to claim for hydrotherapy, X rays and the consultations. After taking… Read Full Review

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★☆☆☆☆

“More than pet insurance very poor service”

Written on: 21/07/2016 by Redannette27 (1 review written)

I've been with more than pet insurance for quite a few years but not for much longer. They are very slow to pay out when you try to claim from them. They increase their policies by a large amount each year then you have to phone them and eventually they decrease it and offer you Argos vouchers. When I phoned them today asking why I still hadn't received a claim form after five days, the guy actually said that they have a large volume of claims to deal with!!! But they are quick enough to take… Read Full Review

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★☆☆☆☆

“Do not use. ”

Written on: 07/04/2016 by Maldonadori366 (1 review written)

I have insured my dog with them for 8 years and claimed only once. My dog has just passed away and they refuse to pay any insurance to the vets. He was 13 and I agree with the previous review. Excessive charges for elderly animals then refuse to pay out after paying them £56.83 a month. I might as well thrown my money into the bin!! My advice is 'd not use them'. My other dog is insured through Tesco and they are brilliant… Read Full Review

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★★★★★

“Good cover, no hassle claims”

Written on: 05/01/2016 by madterrier (7 reviews written)

Very happy with our pet insurance with More Than. Good level of cover. When we lost our cat Button, they were prompt to settle the claim and easy to deal with. They even allowed us to backdate a claim that was old and out of date (had not realised at the time it was claimable). Quite a contrast with the massively overrated Petplan. Expensive and hide behind the small print to wriggle out of paying claims. Did not have this problem with More Than, fund their claim procedure quick, efficient and… Read Full Review

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★★★★★

“Good cover, no hassle claims”

Written on: 05/01/2016 by madterrier (7 reviews written)

Very happy with our pet insurance with More Than. Good level of cover. When we lost our cat Button, they were prompt to settle the claim and easy to deal with. They even allowed us to backdate a claim that was old and out of date (had not realised at the time it was claimable). Quite a contrast with the massively overrated Petplan. Expensive and hide behind the small print to wriggle out of paying claims. Did not have this problem with More Than, fund their claim procedure quick, efficient and… Read Full Review

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★★★☆☆

“Huge price increases”

Written on: 13/11/2015 by king1960 (1 review written)

We have insured our Cocker through More Than for the last eight years and have only made one claim , was very disappointed when this years renewal came through with a 25% increase on the premium , together with a higher excess and an increase in the amount we have to pay for treatment Have now cancelled the policy which is a shame but clearly MoreThan not keen on insuring dogs as they get older !!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 21/10/2015 by EmeryMurdock32 (1 review written)

Took out the insurance last year on two puppies. Unfortunately one of the puppies had a retained baby tooth which needed removing. Was informed policy did not cover it (despite being a substantial policy) as it wasn't an accident. Could have coped with this but staff on phone were consistently rude, kept getting my details wrong such as my name and was past from pillar to post. To add insult to injury I only took out the insurance based on potential quidco cashback - which has been… Read Full Review

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★★★★★

“brilliant service and lovley gesture”

Written on: 15/10/2015 by uwJohnson218 (1 review written)

I was in a panic wen I realise my 6 year old dog was seriously ill. He has had 3 operations in two weeks and maxed out our policy allowance of £7000.00. I called Morethan to confirm the top limit, the lady I spoke to was very nice and efficient and my claim form was sent directly to the vets. Three days later received a lovely bunch of flowers from the company.......such a nice gesture that won't be forgotten...thankyou Morethan… Read Full Review

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★★★★☆

“Amazing help switching from RSPCA insurance”

Written on: 17/09/2015 by Keith178 (1 review written)

My parents went away on holiday, leaving me to take care of the cats. One cat had broken her leg in the past and unfortunately 1 week into their holiday she broke it again. When I went to find the pet insurance details expecting bills of £2000 similar to the last time, I found that the previous RSPCA insurance had been stopped and an offer to join More Than was given to customers. My parents had wrongly assumed that the policy would automatically start, they never read the paperwork properly… Read Full Review

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★☆☆☆☆

“A business with no interest in my pet and high premiums. ”

Written on: 04/05/2015 by Kanegg338 (1 review written)

My labrador has always been healthy. After a visit to our vet last year it was suggested that she have an operation to remove a lump without any prior testing. The insurance company were happy for me to make a claim. I was unhappy about the operation so sort a second opinion. It was unnecessary! The first and only claim was made later that year. I am unhappy that the insurance company were happy to pay for an unnecessary operation. I am changing my insurance company. My advice is ask around… Read Full Review

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★★★☆☆

“Excessive Premium increases”

Written on: 20/03/2015

Have just received renewal notice-monthly increase is over £28. Last year it was £22- a total increase in2years of £50. My dog reached tha age of 10 yearslast year so I thouht that was the reason for the large amount. He has been diagnosed with idiopathic epilepsy and been put on epiphen,but has not had any fits for about 3 years. I have only claimed for his blood tests and pills (which are quite cheap). Iwas horrifyed to get the next years premium of £80. Irang them to seeif it was a… Read Full Review

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★★★★☆

“professional, supportive and friendly service”

Written on: 19/03/2015 by Donut2015 (1 review written)

We very recently lost our beloved family pet cat called Donut. We had him 17 years and loved him very much, this loss has been very difficult. Donut was very much a big part of our family life, he and our son grow up together and loosing Donut has left an emptiness in our home. Along side coming to terms with our personal loss was the upsetting fact I had to now cancel his pet insurance of which I dreaded, just the realization of it all. I spoke with a very kind, empathetic staff member who… Read Full Review

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★★★☆☆

“watch this space”

Written on: 07/02/2015 by Jaylin452 (1 review written)

My cat is 16 years of age and has always been well. I insured her for the first 10 years of her life and never made a claim. I decided to leave it then and if anything happened I would pay. Last year my dog aged 13 who is insured became ill and I was so thankful for the insurance, as she has an ongoing condition which is covered. This made me rethink the situation and take cover with Morethan - the cheapest quote. 3 months after taking it out my cat lost some weight and was eating more… Read Full Review

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★☆☆☆☆

“ALMOST DOUBLE”

Written on: 20/01/2015 by LandenMcDowell229 (1 review written)

My first year with More Than Pet Insurance was £300 for my Dog age 4, I was paying their top premium level for up to £12,000 cover PA I had to make a claim (a one off not ongoing, for £350) My vet has told them so. my second years premium was increased by £263 to £563, from £25pm to £47pm, almost double As a pensioner on £140pw this will hit me hard. I phoned More than to ask if they could put me on a lower Max level or some way of getting my premium down, I was given a definite no… Read Full Review

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★★★★☆

“PET INSURANCE My quote for inurance for my cat.”

Written on: 13/01/2015 by Tattybags (1 review written)

I began my quote for insurance for Henry on line. Someone from More Than rang me back to see if I would like to pursue the quote. This I did and was very happy with the way the conversation went. The young lady I spoke to was extremely helpful. I concluded the quote which came out at £9.47 per month on premium cover. I was very happy with this although a little surprised as all other quotes for the same amount of cover were about twice that much. The next day, looking through Henry's paperwork… Read Full Review

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★★★★★

“Brilliant Customer Service”

Written on: 23/11/2014 by Newna (1 review written)

My dog had an accident after only 17 days of purchasing pet insurance through More Than. Once she had come through her operation and I knew she was going to be okay, I started the claim process, thinking I may have a battle on my hands after hearing all sorts of horror stories about pet insurance. But thankfully, I had nothing to worry about. After downloading the claim form from the website, I decided I needed to make a quick phone call to More Than with a query to ensure I was completing… Read Full Review

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★★★☆☆

“Be prepared for lifetime premium increase £4 from 1st...”

Written on: 17/08/2014 by Karmangel (3 reviews written)

More Than has one of the most comprehensive lifetime covers. I took out the most expensive policy for my non-pedigree kitten and she has just turned 1 in May with no claims or pre-existing conditions. The renewal policy I received was a surprise because it has gone up from 9.61 to over 13 pounds. the customer service lady was embarrassed herself and suggested I cancel and retake a new More Than policy. However, it will always go up and every year, makes me nervous to think what would happen… Read Full Review

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★☆☆☆☆

“New Quote £2222.”

Written on: 12/08/2014 by caggar (1 review written)

Premiums have risen approximately by £300 per year.1ST YR £250, 2nd £500, 3rd £800, 4th £1100, 5th £1140, this year a stunning £2222 ..£187per month.Our dog has had cruciate leg damage and More Than have paid straight away but considering we do have to pay the first £70 plus 10% of the bill they are about even with what we have paid...but a rise in premiums by almost £800 is amazing. You try to speak with them but straight away you are aware that they will not negotiate. Keep away… Read Full Review

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★★☆☆☆

“Very happy to leave”

Written on: 31/07/2014

Initially signing up to More Than Pet Insurance is easy, they quote a low monthly premium for the first 12 months and generally their claims process is easy and hassle free. After the first 12 months the premiums increase significantly. I realise that the premium is affected by various circumstances, but no one at More Than was able to tell me exactly why they increase by such a large amount. When my renewal notice came informing me that my premiums will now be increased by a further £13 per… Read Full Review

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★☆☆☆☆

“DEFAULT NOTICE SENT BEFORE QUOTE AGREED. APPLIED FOR A...”

Written on: 08/07/2014 by STEDMOND (1 review written)

DEFAULT NOTICE SENT BEFORE QUOTE AGREED. APPLIED FOR A QUOTE FOR DOG INSURANCE. THIS WAS FOLLOWED BY A CALL FROM MORE THAN ASKING IF IT WAS ACCEPTABLE. THEY WERE TOLD NO IT WASNT. SHE ASKED ME WHY AND WAS TOLD I WANT TO PAY BY S/O. AS I AM ON A PENSION AND WANT TO CHOOSE THE DAY WEEKLY WHEN MY PENSION GOES IN. THIS COULD NOT BE DONE. SO I DID NOT ACCEPT IT. THEN AS SAID ABOVE THEY RUSH OUT A DEFAULT NOTICE. I HADNT DEFAULTED. I DIDNT WANT THEIR POLICY, SHE WAS TOLD THIS AT THE TIME. I… Read Full Review

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Jackrussell1's Response to STEDMOND's Review

Written on: 25/07/2014

Quite worried now as I called for a quote and declined their insurance! I didn't give them my number though

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