Direct Line Pet Insurance Reviews

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1.9 stars
Average rating for this product is: 1.9 out of 5

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Average Ratings for Direct Line Pet Insurance

  • Customer service2.3 stars
  • Value for Money1.7 stars
  • Overall rating1.9 stars

13 Reviews For Direct Line Pet Insurance

  • Guest 29th Oct 2009

    Reviewer rating: 5 stars


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    I have had to make multiple claims on my policy for my dog.
    SHe has had two major operations.

    Everything was dealt with over the phone and the claims settled promptly.

    The only isue is that my vet ONLY takes direct payment from ONE insurer (seeminly on the basis of FSA regulation which is rubbish) which means that I had to pay up front and get the money back but this inst the insurers fault- its the vets.

    Even after a claim, you would expect the premiums to rise but I found the rise in premium very very reasonable.

  • Guest 1st Jul 2009

    Reviewer rating: 1.5 stars


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    We have two young dogs and fortunately have not had to use Direct Line Pet Insurance for anything. Our premium is now due and we were amazed to find that our renewal was asking for a premium which was more than double what we paid a year ago. Our English Springer is 1 and our Weimaraner 8 months.We phoned Direct Line to see if this renewal premium was correct and we were advised that it was, and that the previous premium was a new customer price. We asked if we could lower the premium, but they ...

  • Guest 17th Mar 2009

    Reviewer rating: 1 stars


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    Overall: generally coverage has been good (policy details / context below). One cat has had over £2K of treatment and medication (cat IBD is the vet's view) and they have paid the vet directly without issues (after excess). Big complaint is the drastic increase in costs every year

    Context: we had insured 2 cats with direct line for over 4 years. We have a premium policy (lower excess, no 12 month treatment limit, many £Ks max cover, etc). Cats are both 10 this year.

    Customer serv ...

  • RobertBarlow 25th Nov 2008

    Reviewer rating: 0 stars


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    We've had both our dogs insured all their lives with Direct Line, with no claims till now.One dog has epilepsy and dementia. They've declined to pay anything towards the epilepsy because he had it mildly in the past and we didn't claim at that time.The dementia treatment is ongoing. It has taken them forever to agree to pay for it, and now they want a fresh claim form filled in for every bill and countersigned by the vet. Invoices from the vet aren't good enough. It's mindless bureaucracy for ...

  • scoryn 1st May 2008

    Reviewer rating: 0 stars


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    At renewal we wanted to change from Advanced to Essential pet cover. We were advised we needed to take out a new policy. This we did. We have just submitted a claim for our pet, which they will not pay as the vet form states he had lameness for 6 weeks, which meant is started 3 weeks before the renewal. Because we took a new essential policy (as advised), they are stating it was a pre-existing condition and will not payout, despite the fact the policy has always been with direct line. Out b ...

  • Guest 13th Apr 2008

    Reviewer rating: 0.5 stars


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    Last year I was waiting up to 3 months from their receipt of claim till their payment. This year their computer dept messed up my renewal and they said had to issue new policy, guess what, huge excess and 2 payments taken in oe month.

  • Guest 12th Jan 2008

    Reviewer rating: 3.5 stars


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    Very polite, big brand and good communications.
    Getting greedy with excessive premiums due to being in a corner due to age of dog and the fear of not being insurable.

  • vickyJ1980 Rank: Sergeant 7th May 2007

    Reviewer rating: 1 stars


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    Direct Line have become a formidable force in the pet insurance sector over recent years. They have reduced the market leader's new business sales considerably and have produced a client friendly system, providing reasonably priced veterinary fees cover. Bad news is the essential policy is awful and most people have no idea about the terms and conditions until they claim for an ongoing medical problem only to be told there is a 12 month time limit and ongoing vets fees need to be covered by th ...

  • billwilde 17th Apr 2007

    Reviewer rating: 1.5 stars


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    Received my renewal from Direct Line and it had gone up considerably although I had not made a claim.
    But worse still was that I found out by accident that if I applied on-line again for a new policy then it was cheaper than the renewal I had been sent in the post.
    When I telephoned Customer Services they were rude and unhelpful especially when I queried as to why present customers were not offered the same discounted rate as to what was available on line.
    In other words they were trying to h ...

  • patevergreen Rank: Corporal 26th Oct 2006

    Reviewer rating: 4 stars


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    I would recommend Direct Line pet insurance as they have always been very helpful in our case. I obviously cannot comment for other people, but in an emergency they are excellent.

  • charrrlton 14th Jun 2006

    Reviewer rating: 0.5 stars


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    Be very careful regarding the policy wording for Direct Line Pet Insurance. The cover I have actually got barely covers the premiums I have paid. Nightmare. Previously used Tesco Pet Insurance who were superb. Impossible to deal with DL by telephone, constantly being put on hold for as long as 15 mins each time. Dreadful!

  • jimbo79 21st Nov 2005

    Reviewer rating: 2 stars


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    Had my cat spayed (which I paid for) but the wound got infected so took her to vets to get it looked at and cleaned up. £250 later the cat's fine but Direct Line wouldn't pay out because 'it was the result of a non essential operation'. I thought I was being a responsible pet owner....

  • SophieG Rank: Corporal 1st Nov 2005

    Reviewer rating: 4 stars


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    It is hard to beat Direct Line on any type of insurance, especially Pet Insurance. The process is very customer oriented. However, reasonable rates should be considered against increases year on year of excess. If it stays at £65 p.a. I will consider renewing every year, but if it increases yet again next year, I will look around.