Direct Line Pet Insurance Reviews

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Direct Line Pet Insurance

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Latest Reviews

★☆☆☆☆

“worst ever”

Written on: 30/04/2016 by Cherish346 (1 review written)

Only interested in finding ways not to pay claims the worst company ever dealt with never ring back when promised now have serious doubts about my car insurance no chance of recomending or continuing with policy… Read Full Review

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★☆☆☆☆

“Dreadful indescribable poor service from the worst in...”

Written on: 05/10/2015 by 197Mead (1 review written)

Insurance supposed to take the financial pain away from sad occasions 4 weeks on and after a £600 bill , that I have paid directly to the Vets , Direct Line still haven't paid , I have cancelled car insurance , home insurance and breakdown insurance in the past because of the poor service , so this policy will be cancelled soon and be placed with a professional company DEAL WITH DIRECT LINE WITH CAUTION , BUYER BEWARE… Read Full Review

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Jussy123's Comment

Written on: 07/01/2016

I've just been told that my dogs oral tumour might not be covered as its their choice after she has had the op and biopsy?? What my exactly have I been paying for? My home and car insurance will also be cancelled adapt. Livid is not the word:(((

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★☆☆☆☆

“1 claim in 8 years. rejected epitaph apway”

Written on: 16/09/2015 by Ziegler263 (1 review written)

My German shepherd suffers from an ear condition which I paid to be treated and it was resolved,she then got a separate infection and require treatment, they linked the two and said we were out of time to claim quoting small print in the policy, I will need to obtain more information. I don't think I will bother and will settle myself, I and my wife have used this lot for car insurance for over10years and the dog for 7 or8 no claims in this time whatsoever I will never use direct line again in… Read Full Review

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★☆☆☆☆

“Stay clear! ”

Written on: 07/08/2015 by KierraBarrett (1 review written)

Put my policy up by 50%! My dog is only 5 and our cats are 1 year and 6 month's! When I queried this they said it was because I had a past claim. This claim was for our cat that got run over and we never found her. When I called to take her off the policy they said I could claim for the £35 which was the min cost you can enter. I would never of done so if I knew what effect it would have on my policy! I wonder if this is why they won't let you put nil down as a cost?! Other insurers… Read Full Review

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★☆☆☆☆

“Keep clear ”

Written on: 06/08/2015 by stephenj885 (1 review written)

Not interested in the welfare of my dog only interested in their terms and conditions appalling customer service keep clear of this insurance company. … Read Full Review

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★☆☆☆☆

“Do not use this company ”

Written on: 04/06/2015

My dog needs an operation on his ears to remove scar tissue from ear infections. After 4 years of insuring him with direct line they are refusing to pay on the grounds that he has had the condition for longer than 12 months!!! Well obviously! Who in their right mind operates on a dog after its first ear infection! To say i am appalled with their "service" is an understatement. Do not touch this company with a barge poll!!! Utter rip off merchants. And to direct line - I'll see you in court… Read Full Review

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★☆☆☆☆

“Pet insurance”

Written on: 15/05/2015 by Ljsgran (1 review written)

My dog was insured for 10 yrs with direct line and when I made a claim they wouldn't pay out, as it was the second time I had claimed in 3 yrs and they said the ear condition was related. The staff are a disgrace they have no people's skills they are rude and not helpful !!!! I laugh when they say calls are recorded . Does the DIRECTORS of this company think it's okay to not to train staff properly !!!!! I'm disgusted with Direct Line Pet Insurance. So don't go near them with a barge pole. I… Read Full Review

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★☆☆☆☆

“NEVER use Direct Line Pet Insurance”

Written on: 20/03/2015 by Poolepd303 (1 review written)

My dog has been insured with Direct Line for years, I have never made a claim until recently. My dog has had an underlying ear infection for sometime. In December he developed a completely seperate ear condition (which has cost my £100's). Direct Line say they are linked and will not pay out. My vet and extensive research on my part prove the conditions are completely different. Appauling Customer Service, this has been going on for 3 months. NEVER use them, AVOID at all costs… Read Full Review

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★★★★★

“brilliant”

Written on: 25/01/2015 by bonnie67 (1 review written)

From day one I had my cairn terrier insured with direct line, claimed when she was a pup, straight forward and quickly settled, when she became ill when she was 10 I had loads off tests and then operated on and bill was settled with the vets very quickly followed with a text to tell me! Sadly a year later she became ill again and once again loads off tests, kept her in and then sadly had to make that sad decision! Direct line were amazing ! Settled bill and wrote me a lovely letter say how… Read Full Review

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★☆☆☆☆

“Too long to deal with claim”

Written on: 14/01/2015

First time claiming for my dog paid for years. Vet sent claim form the 19th December just been told they received it the 30th but will take until end of jan to assess it. I have worked in insurance this is awful, when i asked what am i supposed to do about that i am paying out for tests my dog has to have i got no response. Terrible claims service… Read Full Review

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★☆☆☆☆

“Not paying out”

Written on: 18/12/2014

I have had my pet dog insured with direct line since 2007 I have come to make my first claim regarding a skin condition that my dog has she had some tests done in 2009 which I paid for myself but the vets couldn't find anything definitely wrong so I agreed to manage the condition with creams etc She has now developed an ear infection so I took her back to the vets the vet thinks it is linked to her skin condition and advised more tests I spoke to Direct Line to make sure I was covered to only… Read Full Review

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Anji2512's Comment

Written on: 05/03/2015

I am having a similar experience to this with my claim, my dog was treated for skin condition in Nov 13 but in Oct 12 I took him with an ear problem and happened to mention that he had a dry patch of skin as well. He was 5 months old. he is now being treated for skin allergies. According to Direct line this is all linked and therefore a pre distinguish condition as my policy started the day after the first visit to the Vet. My vet has written to them saying that the conditions at the first visit were not linked, that he was too young at 5 months as allergies like this do not normally present until Around 9 months to a year. I am really angry with this insurance company. If I could score them with minus stars I would. I echo this reviewers advise...DO NOT TOUCH this company

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★☆☆☆☆

“What a horrible, thoughtless young man”

Written on: 23/07/2014 by Zoie1993 (1 review written)

I have insured my Standard Poodle, Holly, with Direct Line for almost 12 years. Sadly, Holly died on 18th July so I called Direct Line this morning (21st July) to cancel the policy. Firstly, I got a bad line (I think it was them not me)and the young man who answered the call neither apologised nor introduced himself. I explained that I had a policy that I needed to cancel because Holly had passed away. Not one word of sympathy - nothing. He just said "Have you got the policy number?" He then… Read Full Review

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★★★★★

“Absolutely Fantastic! ”

Written on: 20/06/2014 by enWhite1986 (1 review written)

Well this is me just getting around to writing a review but they definately deserve it. Last year my lovely, friendly cat was hit by a car. He required 6 screws in his hip socket (the socket was snapped in half) and 3 other fractures. He had to go to a specialist surgeon for the surgery. I'm only 20 years old, I don't have saving and I live on a month by month basis. As soon as I found Zeus in our street (he dragged himself from the road as he couldn't walk on his back legs) I took him straight… Read Full Review

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★☆☆☆☆

“do not use direct line!”

Written on: 09/06/2014 by Reese417 (1 review written)

i have a expensive breed of dog therefor i researched what would be the best policy to have paying quite high premiums for what i thought was a lifetime cover. it turns out that once you reach that £6000 barrier you are no longer covered! it does not renew every year like most GOOD company's do. when we took out the policy we did so on line but before we agreed we called direct line and asked questions being led to believe this was lifetime cover and pet was covered every year for LIFE! they… Read Full Review

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★★★★★

“Excellent, no hassle service”

Written on: 16/03/2014 by 32Vaughan (1 review written)

I claimed off Direct Line's Advanced policy when my cat was hit by a car and needed her eye removed as an emergency. As soon as I reached the out of hours vets they took my insurance details and said they would be happy to claim the bill back from Direct Line as they had have never had trouble with them before, so I only need pay the excess and they would do the paperwork! A massive relief with the cost of treatment reaching thousands within 10 minutes and knowing there would be more treatment… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 11/02/2014

Stay well clear of Direct Line. I have had my dog insured with them for quite a few years. They paid me out for a claim for her skin allergy, she then had a hematoma in her ear and I put in another claim. They then went back through all her history (which they couldnt get and I got for them) and then decided that they would not pay the costs for the heamatoma and then demanded all the skin allergy investigation money back as well. I had to take them to the Ombudsman in the end, but didnt… Read Full Review

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★☆☆☆☆

“Direct line or Sting in tail”

Written on: 30/01/2014 by MazzyGirl (1 review written)

After 11 years of insuring my Lurcher with Direct Line they decided to increase my premium by one third. I was shocked by this disproportionate rise as I am a pensioner on a fixed income. I contacted the company for a reduction and was told they could not do anything about it and I should look elsewhere for insurance, knowing full well that getting cover for older dogs with cover of existing illnesses is impossible. Well they have got me over a barrel by the short and curlys, but be warned… Read Full Review

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★★★★☆

“Get what you pay for”

Written on: 19/01/2014

I had basic insurance with Direct Line for my older pet. They paid promptly-exactly according to the Insurance details. I am not sure why they get bad reviews as we had bill for MRI scan plus operation at Vet Hospital (under the £4,000 we were covered for)& no quibble whatsoever. I found the staff sympathetic as our beloved pet died during the Op. The only reason I didn't give it 5 was I had to pay for a month after pet's death but I presume that was correct as they said it was due or pet… Read Full Review

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★☆☆☆☆

“DO NOT USE DIRECT LINE - THEY DO NOT CARE ABOUT YOUR PETS”

Written on: 31/12/2013

I agree with all the previous comments, avoid Direct Line! They do not care about your pets and use any excuse not to pay out for a claim. One of my dogs was referred to a specialist to have an MRI scan for his back after he had been having treatment for months at our local vets. Because they were unable to find anything wrong with his back however found an infection in his ribs from a previous condition, they have refused to pay for the back treatment. This was bad enough that they… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 28/09/2013

I see no reason why it takes 3 weeks to assess a claim before even considering payment. I am 4 weeks and waiting with a visa bill or over a £1000 that I am unable to pay. When you call the standard response is "well it takes 3 weeks and the cheque is on it's way". Rubbish. I have several polices with Direct Line...I don't plan to renew any of them… Read Full Review

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