Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 21/06/2014 by olwen669 (1 review written)
Paid for 8 yrs & last year my doctor placed me on the sick with depression, anxiety & stress. I found St Andrews Insurance staff helpful at first & they paid the first 3 months but they don't keep you informed on claim & letters arrive late. Canceled my claim as no supporting psychiatrist to support claim, BIG MISTAKE AS SUPPLIED DOCTOR REFERRAL NOTE TO CPN COUNSELLING-BREACH OF CONTRACT & NOW THEY WONT RETURN MY CALLS!!!… Read Full Review
Written on: 03/09/2013 by S.sanders (1 review written)
Unfortunately I was made redundant in Feb 2013 had Halifax insurance what a joke they put adverts on the television saying how good they are pity they did not say how bad their insurance side of the business is VERY BAD INDEED would not recommend this side of the business to anybody .that don't do what they say they put more hurdle in your way and its our money they are playing god with dont know any body who is pleased with them… Read Full Review
Written on: 13/12/2012 by kanekane1gary (1 review written)
WHAT CAN I SAY.....LOTS, AND IT'S ALL BAD. MY MORTGAGES INSURANCE CLAIM HAS BEEN A NIGHTMARE. ALL INFORMATION FOR THE LAST 3-MONTH CLAIM HAS BEEN SENT FOUR TIMES NOW AND SIX MONTHS ON, STILL NO PAYMENT. A PHONE CALL TO THEM EXPLAINED THAT NO PAYMENT COULD BE MADE UNTIL I SIGN THEIR LETTER, WHICH APPARENTLY HAD BEEN SENT IN THE POST 1ST CLASS TWO WEEKS PRIOR TO MY CALL. A FIRST CLASS LETTER DOES NOT TAKE THIS LONG, BUT AMAZINGLY, IT ARRIVED TWO DAYS AFTER MY CALL. ALL INFORMATION WAS SENT… Read Full Review
Written on: 12/09/2012 by TINKERBELL1992 (1 review written)
WISH I HAD READ THE REVIEWS, SHOCKING , DO NOT USE THIS!!!!! I WAS MADE REDUNDANT ON 29TH JUNE THIS TEAR AND HAD MORTGAGE PROTECTION WITH WHOM I THOUGHT A REPUTABLE COMPANY, THEY TOLD ME AT THE BANK IT WOULD PAY OUT FROM DAY ONE, ( NOT THE CASE ) 30 DAY EXCESS!!!I ALSO TOOK OUT EXTRA TO COVER THE BILLS, I WAS SUPPOSED TO GET £650 A MONTH I WAS OUT OF WORK FOR 3 MONTHS AND GOT £149 FROM THEM , BEING TOLD THAT I DON'T GET ANYTHING UNLESS I REGISTER WITH THE JOB CENTRE WHICH I DID, NEEDLESS TO… Read Full Review
Written on: 28/06/2012
It's easy to blame yourself as you are feeling low but I documented and sent Halifax everything. They provide a terrible service. You have to remember they have your money. If I had just put the money in a jar I would be better off. The pack they send you is riddled with errors. They tell me they will only pay out 75% of any cover level. We payed in extra to cover the bills but they tell us they will not honor that unless you are made redundant as husband and wife. Hoop after hoop. They… Read Full Review
Written on: 10/05/2012
I think in some situations it is easier to blame someone else. Always make copies of documents. Get a folder to keep bank statements etc. This is the 2nd time we have made a claim, partner is in building trade so we've always had to pay for protection. We did have problems with claim dates as the jobcentre got it wrong but that was not Halifax to blame. If you provide all the right documents and declarations will have no problems. If company goes into liquidation its for the administrators to… Read Full Review
Written on: 26/04/2012
In 2007 was made redundant but "hey" I had a Halifax total protection Insurance which I had paid into for 15 years, I was informed should I be made redundant the mortgage would be paid for a year! What a joke! They wanted copies of every job applied for, cover letters, records of phone calls for jobs, job seekers information and this has to be sent off every month to claim on the insurance. I was told I had to apply for at least 6 jobs a week and provide evidence or they would not pay up. To… Read Full Review
Written on: 06/04/2012
Made redundant and these people have made it worse - lost documents that were faxed from their branch didn't bother to tell me they had lost them but waited for me to ring and ask why I had not heard anything, accused me of not signing it - funny I had the originals which were faxed so that was a lie, had to speak to a manager to get them to accept a copy of giro and letter as the Jobcentre weren't paying into my account, they are obstructive and unhelpful, it's not even as though they are… Read Full Review
Written on: 01/03/2012
my wife and i took out halifax tmp back in 1994, in nov 2010 i sufferered a stroke and havent been able to work since left severely disabled. i am on disability benefit . i put in a claim in march 2010, received first payout mid april 2010 less usual 30 waiting days , so far received regular payments. i find it hard to beleive im dealing with the same company as other from other reviews. i have no complaints whatsoever!!!!!!!… Read Full Review
Written on: 09/03/2011 by trickyz57 (1 review written)
Under no circumstances use these people unless of course you have no choice.
As stated in previous reviews no email or telephone advice of progress. Letters take days to arrive and the staff are uncoperative. I recently had the misfortune of being made redundant and these people are adding to my stress levels. The company cannot be further away from Barclaycard who processed the claim swiftly and efficiently.
Mere words cannot express my extreme dissatisfaction with this company and would have… Read Full Review
Written on: 23/02/2011
Poor documentation, inconsistent service, no 24 hour text notification (although stated both wihtin auto telephone responses and on some documentation), letters sent fom Ireland handled by UK postal service as 2nd class - sometimes take up to 10 - 15 days to be delivered, (assuming they have been posted at all or on the dates advised). No system to use email, no system to enable return fax calls. Basically a semi-usless out of date operation with call handlers who seem disinterested, possibly… Read Full Review
Written on: 30/11/2010 by mattjwuk (1 review written)
Absolutely shocking! This should really be called PMP rather than TMP as it's partial, not total protection... I am in a terrible state with my mortgage and being continually chased by Halifax here in England over my arrears. Halifax Insurance IRELAND Ltd cannot guarantee to make the full payment or when to make it so I cannot setup an arrangement. What's more, neither Halifax Insurance Ireland Ltd or Halifax Bank talk to each other!
They are unhelpful to say the least and I would not recommend… Read Full Review
Written on: 17/07/2010
Halifax Total Mortgage Protection? What a joke!
In June 2008 I was diagnosed with a disability i.e.both Dyslexia and Meares Irlen Syndrome and tried to make a claim onmy Total Mortgage Protection Policy.Initially I was informed by a telephone Adviser at the Halifax TMP department "The good news is that there is no bad news.You are completely covered". 2 years on I have been to hell and back, having failed my CEFA exams owing to my disability, lost my job I am still getting no satisfaction with… Read Full Review
Written on: 01/12/2009 by Mackster (1 review written)
I have just phoned these people now again and again and again, and first registered this claim in August 2009.
I appreciate that because i was made redundant and received payment in lieu of notice i had to wait till October to claim.Then i had to wait 30 days to qualify again procedure i think! and should have been paid this month of which i have not.
They seem to come out with reason after reason to stop paying out as that how it appears to me they say this time its because i had a break in my… Read Full Review
Written on: 30/10/2009
we have had halifax morgage protection for unemployment since 1997 we were told we could only have morgage if we took this policy out to cover our morgage as my husband was and still is self employed and that if he was to ever be out of work this policy would cover the morgage BUT this is not the case as i found out this morning that it only covers bankruptcie they would only pay out if my husbands self employment was to cease completely in other owrds go BUST i am shocked and disgusted that… Read Full Review
Written on: 07/10/2009
I have recently had to make a claim on my policy. It took 4 months before the first payment was made, although they were back dated but excluded the first 30 days.
My concern is that payments from this policy are made for 2 years as long as I am signing on for Job seekers allowance.
However if I'm on Job seekers for over 6 months then I go on to a non contribution based job seekers allowance, at which point I have been told that if job centre find a job that they deem is suitable for me at… Read Full Review
Written on: 10/06/2009
At last I have promise of a sum of money being paid into my account for my mortgage. This has been backdated to Feb when I made my first contact with halifax due to redundancy, altho not happy they dont pay the first month you are redundant.
I only achieved this by contacting a mortgage advisor based in a city of london branch, had always been very professional in the past. He was extremely helpful.
Any way, at the end of a very long road. Now bak at work. and looking for another company for… Read Full Review
Written on: 03/06/2009
I agree, DO NOT fall for the wonderful sales pitch..... once you need to make a claim, as I did due to redundancy February 2009, helpfullness goes out of the window!!! Very unhelpful, make numerous calls, requesting can I speak to the person dealing directly with the call, Im told they dont take calls. I applied for the cover back in Feb 2009, and now its June 2009. I have filled out the numerous forms that triclke out to you.... and like one of the previous reviewers have now had a late… Read Full Review
Written on: 30/05/2009 by Hopeton (1 review written)
After paying £157.00 a month to the Halifax , i was made redundant on the 6th of Feb 2009 and after filling out countless number of forms and almost £60 in telephone calls i am still waiting for a payment. The last thing i was told, is that i should call their mortgage department and make arrangements to pay my mortgage. I thought i had made arrangements for my mortgage on the day i took out their insurance to cover me in the event of unemployment… Read Full Review
Written on: 15/05/2009
This is my second review the last one being posted on 3rd may 2009. As yet I still havent received a payment, this has dragged on and on since first signing on job seekers as Halifax requested February 18th 2009.
No sense of urgency whatsoever!!!
I took this cover out to avoid the stress nd worry, but I~ have had plenty of that anyway. I have had to literally "jump through hoops". Still receiving forms to fill out at jobcentre. Even having to visit a branch to insist that certain forms could… Read Full Review
As rated by real users
" Excellent Service - A breath of fresh air! " Read More
" Customer Service " Read More
Written by dclam2
" Self employed " Read More
" Highly recomend " Read More
" Humiliating service " Read More
Written by olwen669