Saga Home Insurance Reviews

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1.2 stars
Average rating for this product is: 1.2 out of 5

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Average Ratings for Saga Home Insurance

  • Customer Service1 stars
  • Value for Money1.3 stars
  • Overall rating1.2 stars

14 Reviews For Saga Home Insurance

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    I am annoyed that Saga arbitrarily increased my premium by almost £100 to £542.17 from the next renewal date. I have never made a claim in my five years with Saga. The explanation given by their representative - that claims in this postcode area have increased by up to 30% - is totally unacceptable and probably untrue. In any case I am unwilling to pay extra because of other people's claims. I am a pensioner and we are supposedly in a recession. The person to whom I spoke was not very pleasant and I had difficulty getting a word in edgeways. I have therefore cancelled my policy with Saga as from the renewal date and accordingly I have also cancelled my direct debit with them. I have obtained considerably better cover from RIAS Insurance including all options and double the buildings value quoted by Saga, and I have therefore transferred my policy to RIAS as from the renewal date. Their premium is £335.03. I fail to see why I should pay Saga over £200 more than that for considerably less cover.

  • Guest 14th Sep 2009

    Reviewer rating: 1 stars


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    Saga, the name says it all, don't waste your money. They aren't worthy of any stars but that wasn't an option!

    On hearing a loud bang as if something had hit our front door we discovered the interior glass broken, phoned Saga only to find Aviva answer their calls at weekends and could not access our details and were told to call back the next day. Saga sent a man round from homeserve who measured up for the repair.

    We heard nothing for nearly 3 weeks and on phoning them were told they will no ...

  • Robert Fellows 31st Jul 2009

    Reviewer rating: 1 stars


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    I just received my renewal from Saga for house & contents insurance @ £520.27 pa including finance for monthly payments. I decided to do some comparisons and found that there are many alternatatives at around £150 pa for the same cover and with the same excess of £100.
    I always beleived that Saga had benefits for the over 50s, but now I dont.
    I have now moved to Swinton insurance @ £153.87 pa. They have offices throughout the UK and there is one close to home so that if I ...

  • jokeefe 3rd Jul 2009

    Reviewer rating: 0 stars


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    Extremely poor customer service. Would not advise anybody to take up policies with Saga. Had contents insurance, unable to claim due to Saga not making it clear about what was covered by the policy. Phoned to cancel the policy on 1 July for refund on outstanding months as policy covered until end of September 2009. Was told after they had deducted the exit fee of £25 (which I was never made aware of) that I would recieve a refund of £16.78, the advisor then changed his mind and sai ...

  • JSCY 24th Apr 2009

    Reviewer rating: 0.5 stars


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    I was paying a high premium on insurance and Saga Home Insurance seemed to be a lot cheaper for similar cover. When I queried my access I was unhappy to be told they had added a £200 endorsement which with the £100 buildings excess and £50 contents excess gave me total of £350 no way would I have agreed to take Saga insurance if this had been explained. I have since listened to the conversation I had over the phone and the way they told me about the £200 was un ...

  • Janypem 6th Mar 2009

    Reviewer rating: 0.5 stars


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    Avoid Saga Home Insuranceif you think that you will ever need to claim off your home insurance.

  • elizabee 14th Dec 2008

    Reviewer rating: 0 stars


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    poor customer service with staff.

    Be very careful with Accidental Cover on your contents it appears Saga will say yes to paying out, then send you the cheque only to be followed 2days later by a letter saying this was sent in error and for it to be returned!!!!

  • thegaleys 14th Oct 2008

    Reviewer rating: 4.5 stars


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    Hi, I got burgled on 7/10/08. Contacted saga same day, window in french doors boarded up by homeserve in under 2 hours. Man from loss adjusters turned up today. Never having had a claim for about 12 years I expected hassle and arguement. There was absolutely none. He agreed all goods will be replace by specialist companies and a damaged hardwood floor needs replacing in it's entirety due to the damage(i was expecting them to reccomend a coulored pen and some filler!) They really have made everyt ...

  • joan2 6th Oct 2008

    Reviewer rating: 2 stars


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    Having recently claimed following a theft from a utility area of two electric bikes Saga passed on the claim to Halfords for resolution, who then returned this to Saga as they do not sell such bikes for cash resolution, Saga now state this theft is not covered by the policy. This is despite this question specifically being asked when taking out the policy and being told everything in the utility and shed were covered. I am very aggrieved and will be looking elsewhere for cover. Be very care ...

  • rhiannonjane 12th Aug 2008

    Reviewer rating: 0 stars


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    I would strongly advise against home insurance with Saga. After a storm last week and flooding in our home Saga instructed Asprea to deal with our claim. They sent two workmen 2 days later to do emergency repairs to make the roof watertight. The workmen were here 5 minutes and advised it wasn't and insurance 'job' and left us 'high and WET' and did not attempt any repair. 7 days and many downpours later we are still mopping and trying desperately to get repair done ourselves. How they could make ...

  • chrisgooch 9th Jul 2008

    Reviewer rating: 0 stars


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    Appalling, would seriously advise against using Saga. The only contractor used by Saga in the south east seems to be Asprea. When I had a water leak recently Asprea were so unhelpful I chose to use my own builders. Saga were only prepared to pay just over half the claim even though the estimate was not unreasonable. I am now waiting for a reply from them - no acknowledgement yet despite writing a month ago.

  • warlord2000ad Rank: Staff Sergeant 10th Nov 2007

    Reviewer rating: 4.5 stars


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    This insurance is done by my mother as its for the over 50's only. I personally recommend anyone who can get it, to get it. As its excellent value for money, the people are friendly on the phone and English speaking. They are very considerate when you need to make a claim and have been a god send for us on at least 2 occasions.

  • woolymeasles 18th Apr 2005

    Reviewer rating: 2 stars


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    Saga seem to specialise in renewal quotes averaging a 50% increase, be it for home or motor insurance.
    My renewal quote was for 413. I phoned, asked for same cover at same address and it went down to 310 just lie that as Tommy Cooper used to say. Two year earlier I had same experience with motor insurance.

  • SPORTSMAN Rank: Sergeant 25th Jan 2005

    Reviewer rating: 0 stars


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    The 'cheap' Saga Home Insurance quote is so basic that it's hardly worth having. To get what you want, they then quote rates that can be obtained from many other companies.
    I lasted 12 months before I moved on to a more sensible company.
    Worst of all is their continual junk mail once they have your name - it continues relentlessly for years and years.