Saga Home Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Home insurance”

Written on: 03/07/2015 by JeremiahWillis (1 review written)

My washing machine leaked and Saga were informed as the leak had damaged the lamnite flooring. The water making it swell and rise. An engineer/loss adjuster was duly sent and he agreed that the floor would have to be replaced. Instead of accepting the services of Saga to repair the damage it was agreed by them that I could receive monetary compensation. Four weeks have now passed and I still have not received my cheque (Saga will not make a BACS payment). Excuse has followed excuse, from… Read Full Review

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★☆☆☆☆

“Not good”

Written on: 03/06/2015 by Lancaster436 (1 review written)

I used sage last year for our holiday insurance to Bulgaria, when we were there my husband developed a bad ear we went to the doctor who took our insurance papers and rang saga , there was a language barrier between saga and the doctor, so I spoke to sage I was told to pay the doctor and then claim when we got home we did this and paid 150 lev. I tried to claim back but because I could not provide the phone number that the doctor in Bulgaria used to ring saga on I was not entitled to… Read Full Review

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★★☆☆☆

“Home Insurance for renewal”

Written on: 12/05/2015 by sreath (1 review written)

Have had House/Building contents for 1 year with Saga, received renewal seemed a bit excessive, 683.96 went on gocompare got the same quote for under half 271.76 with Tesco rang SAGA Lady was very helpful said she would match but why should I, they should of offered lower price is the first place, what i am trying to say is PLEASE check before you sign up for another year, from start to finish it took me half hour… Read Full Review

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★☆☆☆☆

“Contact saga Email or phone”

Written on: 05/05/2015 by norman5208 (1 review written)

Home insurance renewal is carried out by auto renewal I've been trying to cancel this over priced policy now for the last 10 days. Emails they don't reply to. The Phones, all numbers are impossible to get some body to speak to. endless music. You are put on endless hold in the hope you might go away and not bother them… Read Full Review

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★☆☆☆☆

“Never again !”

Written on: 26/03/2015 by Craig125 (1 review written)

Each year my two home insurance policies have shown hikes of 40% with the excuse of floods, inflation etc. Haggling on the telephone has resulted in small decreases, but depends on who you get to speak to! No more. In addition, I receive letters inviting me to take their car insurance : no way. I had considered taking their holidays but not now. I'm thankful that I refused their offer of automatic renewal. I suspect Saga relies on customers shrugging their shoulders and paying up, especially… Read Full Review

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★☆☆☆☆

“policy renewal.”

Written on: 10/03/2015 by Reillyf107 (1 review written)

Retired this year,policy was in wife,s name.quoted £308.renewed in my name (husband).Quoted £222.Appalling customer services.NO LOYALTY to retirees,s what so ever.No weekend emergency nos for house insurance assistance… Read Full Review

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★★☆☆☆

“They don't look after 50+ at all”

Written on: 16/01/2015 by shieldsman (4 reviews written)

My recent Saga renewal premium for buildings and contents insurance showed an increase of 29% on the previous year. I have never claimed off the company. Disgraceful. When I called to cancel the direct debit I said they would not be able to match the John Lewis quote but he fiddled about on his keyboard and was able to reduce the price to £1 below JL. I had used Confused.com to get quotes and even on there Saga gave a much better quote. I know they are all at it, increasing the next year… Read Full Review

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★★★★★

“Excellent service for drain/sewer with SAGA Home...”

Written on: 20/12/2014 by euMcCormick6 (1 review written)

You never know how good your insurance company is until you make a claim. We have been with SAGA for roughly 7 years, and only made our first claim with them this past month. Our driveway suddenly had a puddle which, upon investigation, turned out to be raw sewage, resulting from a blockage in the sewer pipe below. I phoned SAGA that afternoon, and they had an engineer with us first thing in the morning. He managed to drain the sewage, but it needed more work because there were tree roots… Read Full Review

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★☆☆☆☆

“Don't trust Saga”

Written on: 24/11/2014 by markaking (1 review written)

My recent Saga renewal premium for buildings insurance showed an increase of 23% on the previous year; the contents increase was a far more modest 12% ! I have never claimed off the company. Outrageous, but they blithely tell me that prices are going up in the market. When I complain, they are suddenly able to reduce the price (as a loyal customer) - now a mere 8% increase overall ! Never again will I trust Saga… Read Full Review

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★★☆☆☆

“Renewal cost extortionate”

Written on: 03/10/2014 by lcShepherd186 (1 review written)

Similar problem as the previous writer Renewal came through £140 higher than previous year with supposed 5% discount and no claims made. … Read Full Review

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★★★★★

“Brilliant and quick response!”

Written on: 19/09/2014 by mrose19 (1 review written)

I called saga and told them the heating wouldn't come on, straight away they told me they'd sent the AA to fix the problem and they turned up earlier than ecpected. Fantastic! They did a great job and showed my husband and I how to fix the problem ourselves in future as it was such an easy thing to fix. I then had to phone again and the light in the bathroom wasn't working and so within an hour they had a very helpful man from FMC to fix the light switch. I would absolutely reccomend saga to… Read Full Review

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★★☆☆☆

“Falling insurance premiums? Definitey not at Saga!”

Written on: 18/08/2014 by Kyleeb119 (1 review written)

This time last year, my first year as a Saga customer, I took out buildings and contents insurance cover. Their quote was just about in line with others in the general market - possibly a bit higher, but I was happy to be dealing with an organisation whom I thought I could trust to provide good value. Last week I've received my renewal notice to find the premium has increased by 40% with no claims made and no change in my circumstances. I called Saga's customer services department to be told… Read Full Review

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★★★☆☆

“Poor value for money”

Written on: 27/07/2014 by Mozartimiss (4 reviews written)

Never made a claim with them so can't comment on their customer service or the claims process. However my insurance has risen steeply with each quote over seven years and fed up with paying through the nose, enlisted my daughter to research my options online. I was shocked but delighted at how competitive the quotes were in comparison and have now reduced my bill by £150 with a well established insurer and got extra cover and a 24 hour emergency line. Am very happy I looked around especially… Read Full Review

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★☆☆☆☆

“Broken promises!”

Written on: 19/07/2014 by IzabellaManning452 (1 review written)

I took out house insurance with Saga, including boiler service for my gas central heating boiler. It has taken over 2.5 yrs to actually get a service. (Well, it hasn't actually happened yet, not until August) So I have paid for three services but still waiting for the first. I only managed to get a number to call by putting my concerns on their facebook page, which seems to have disappeared. It seemed to be run by someone, who must have been on duty 24/7, as all the replies came from him. Have… Read Full Review

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★☆☆☆☆

“hopeless artists do not honour policy.do not buy shares ”

Written on: 24/05/2014 by wlg60 (1 review written)

Claimed for storm damage.holes in the roof from next doors loose ridge tiles.gave quotes for replacement panels and damage.three months later saga sent a company called evander glazing to estimate repair.evander offered to repair the roof with silver tape. still waiting for saga to confirm a statment for the ombudsman. end of may 5 months later and no response from saga. except offering to sell me shares. I am concerned that this company is about to become insolvent as they cannot afford to pay… Read Full Review

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★☆☆☆☆

“Charging more to treat us like idiots”

Written on: 21/05/2014 by JSLeitch (2 reviews written)

No discount for no claims - and we haven't made a home insurance claim in 30 years. Latest renewal quote was so preposterous we just had to look elsewhere. Got quotes starting at one-quarter of what Saga were threatening to charge. They make a lovely profit out of pensioners like us presumably on the assumption that the over-payment at least allows us to speak a human being when we need to phone them. We may be pensioners, but we still have lots of humans we can talk with without being charged… Read Full Review

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★☆☆☆☆

“APATHETIC!! AVOID LIKE THE PLAGUE”

Written on: 20/04/2014 by 325Hopper (1 review written)

We had a water leak in the bathroom (a month ago)from a cistern in a built in vanity unit. The water had been leaking for some time and travelled under the ply sub-floor and heavy vinyl. We had Saga emergency home cover(apparently AA run the service) who after 2 attempts had still been unable to fix the leak (despite ourselves being told they had!) Following their 2nd visit they advised we contact Saga claims as they expected that our floorboards were saturated. Since that time we have… Read Full Review

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★☆☆☆☆

“Home Emergency failure”

Written on: 12/04/2014 by xzCorcoran340 (1 review written)

My PVC door lock collapsed whilst I was out waking my aged dog.A neighbour phoned the nearby locksmith - who got me back in the house. I phoned Saga immediately but they would not accept this claim as I should have spoken to them first. How can you when you don't have a mobile with you, don't know their contact details and can't get in your house… Read Full Review

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★☆☆☆☆

“Saga? No Way! ”

Written on: 20/01/2014 by davealpha (1 review written)

Saga use a string of companies to underwrite and manage their insurance claims. Beware these companies don't seem to be able to communicate with each other. I made a claim for a roof leak after a terrific storm in December 2013 and was referred to Atramas, their underwriters, then AICL who manage the claims for Atramas then their sub contractor Eastwell, then Davies who contract to Eastwell then to the loss adjustor Hutchinson who also happened to be a builders firm. Hutchinson sent out two… Read Full Review

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Chestnutcottage's Response to davealpha's Review

Written on: 23/02/2014

I know exactly what you mean! I always thought SAGA was a company you could count on for reliability and integrity but how wrong can you be! Our sitting room ceiling collapsed on Christmas Eve. It took SAGA's partner in the insurance five weeks to come out and inspect (the time of gales and hundred mph winds. He (the loss adjuster) said the roof damage that caused the flood was "wear and tear" and that was our problem not theirs. They would consider a claim for re-decoration however. Nine weeks on we still have a huge hole in our ceiling though the roofer we found and paid for did stop the internal water feature. Our insulation is gone in the worst winter on record. SAGA's partner keeps giving us deadlines to give us a decision on our claim and they keep coming and going response. I will never trust SAGA again or do any business with them

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★☆☆☆☆

“Terrible value for pensioners - almost predatory.”

Written on: 15/01/2014

I switched my octogenarian parents from SAGA car insurance and SAGA home insurance and saved them over £500pa and got BETTER cover. SAGA are NOT the pensioners friend - they take advantage of them and their lack of internet savvy. Absolutely disgusted and have been in touch with the media - SAGA MUST be outed… Read Full Review

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