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| Customer Service | 2.2/10   |
|---|---|
| Value for Money | 3.6/10 |
| Overall rating | 2.6/10 |
Full review by
rhiannonjane
on 12th Aug 2008
User Rating : 0
Respect :
0
Good Points: None.
Bad Points: No one to one point of contact at Saga - just different call centre staff every time contacted.
General comments: I would strongly advise against home insurance with Saga. After a storm last week and flooding in our home Saga instructed Asprea to deal with our claim. They sent two workmen 2 days later to do emergency repairs to make the roof watertight. The workmen were here 5 minutes and advised it wasn't and insurance 'job' and left us 'high and WET' and did not attempt any repair. 7 days and many downpours later we are still mopping and trying desperately to get repair done ourselves. How they could make such an assessment by just giving it a cursory look I do not know. We insured with Saga thinking they would be reliable for us older less able folk. Apalling.
rhiannonjane's review and ratings | 136 words
Review by
chrisgooch
on 9th Jul 2008
User Rating : 0
Respect :
0
Appalling, would seriously advise against using Saga. The only contractor used by Saga in the south east seems to be Asprea. When I had a water leak recently Asprea were so unhelpful I chose to use my own builders. Saga were only prepared to pay just over half the claim even though the estimate was not unreasonable. I am now waiting for a reply from them - no acknowledgement yet despite writing a month ago.
chrisgooch's full review | 78 words
Review by
warlord2000ad
on 10th Nov 2007
User Rating : 9
Respect :
0
This insurance is done by my mother as its for the over 50's only. I personally recommend anyone who can get it, to get it. As its excellent value for money, the people are friendly on the phone and English speaking. They are very considerate when you need to make a claim and have been a god send for us on at least 2 occasions.
warlord2000ad's full review | 90 words
Review by
woolymeasles
on 18th Apr 2005
User Rating : 4
Respect :
0
Saga seem to specialise in renewal quotes averaging a 50% increase, be it for home or motor insurance.
My renewal quote was for 413. I phoned, asked for same cover at same address and it went down to 310 just lie that as Tommy Cooper used to say. Two year earlier I had same experience with motor insurance.
woolymeasles's full review | 66 words
Review by
SPORTSMAN
on 25th Jan 2005
User Rating : 0
Respect :
0
The 'cheap' Saga Home Insurance quote is so basic that it's hardly worth having. To get what you want, they then quote rates that can be obtained from many other companies.
I lasted 12 months before I moved on to a more sensible company.
Worst of all is their continual junk mail once they have your name - it continues relentlessly for years and years.
SPORTSMAN's full review | 81 words
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