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Written on: 21/07/2015 by ryanvincent (1 review written)
Due to the tragic events in Tunisia my holiday was cancelled. JLM travel offered a full refund and assured me that it would be in my bank account as soon as they received a nil cost invoice from justsunshine.com (the tour operator). I phoned justsunshine and was told that they had already provided jlm with this information. I still do not have a refund three weeks later and after several calls I am no further forward in discovering where my money is. The staff have not been able to provide me… Read Full Review
Written on: 10/01/2005 by RAGGA (2 reviews written)
I had decided to book my parents a vacation they would remember to South Africa. I had called a few travel agents and it was getting very tedious, when I had the good fortune of calling JLM travel.
Their staff were helpful and knowledgeable. So much so, that within no time the holiday was booked and I had complete confidence in them.
They reassured me that my parents would enjoy this trip - and they did so!!
The attention to detail was amazing, and this meant that my folks didn't have to… Read Full Review
As rated by our community of reviewers
" Fast, courteous, effective " Read More
" Wrong flight date, stranded and no refund " Read More
Written by meldrew1987
" Very good service " Read More
" Written complaint letter but no reply " Read More
" Excellent customer service " Read More