Dabs Reviews - www.dabs.com

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★☆☆☆☆
1.3 / 5
369
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Latest Reviews

★☆☆☆☆

“Simply the worst”

Written on: 08/07/2015

The worst retailer I have ever dealt with. Despite what the website claims, items are rarely in stock. Support is non-existent, after months of trying to arrange a simple return I ended up performing a charge back with the credit card company. Horrible buying experience… Read Full Review

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★☆☆☆☆

“not helpful”

Written on: 26/06/2015 by Johnny226 (1 review written)

I purchased a phone from this company, it was the wrong colour even though the invoice stated it was black and after a brief phone call was offered £20 credit to my account if I kept the phone the credit never arrived. Could do better… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 12/06/2015 by Patricia61 (1 review written)

We orders a phone . Never received it and await a refund 4 weeks later… Read Full Review

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★☆☆☆☆

“Should have trust reviews before going on and ordering”

Written on: 01/05/2015 by Katrinag357 (1 review written)

Went on their site ordered and then so all of the bad reviews, I thought this might have been just few unhappy persons but after dealing with them, I would say the same as other, avoid. Order cancelled as no one is able to provide me with an ETA on stock arrival, seems that customer support is having more time to laugh in the office than actually have a courteous call with you (felt as if that lady just wanted me to go away so that she could join the fun with her colleagues)… Read Full Review

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★☆☆☆☆

“Terrible customer service - to be avoided!”

Written on: 22/04/2015 by RoryAllen52 (1 review written)

I found the voucher code on their own website which for £40 online that didn't work so I contacted customer support on the 14th to ask for help. After 2 days they replied saying that they have none to give and there were no plans to release a new one. Therefore on the 16th I bought my laptop, then on the 18th I saw they had voucher codes on there website for the exact same amount of £40. I therefore contacted customer support via e-mail explaining that I thought it was very bad practice to… Read Full Review

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★☆☆☆☆

“Run by Charlatons ”

Written on: 06/03/2015 by Pearson427 (1 review written)

If you have bought a faulty item from Dabs.com, they are far from interested you returning it to them. They will try prolong any effort to return for a refund by not emailing you the information you require and ignoring emails altogether. Their website states that "If your goods become faulty after delivery, we will always instruct you to contact the manufacturer directly for a warranty repair or replacement.". And yet the obligation by law is on the seller to remedy, not the buyer… Read Full Review

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★☆☆☆☆

“Very Bad Service”

Written on: 21/01/2015 by 76Stanley (1 review written)

Very unhappy with this company. I have purchased a Seagate 6TB hard drive, which turned out to faulty or non-genuine! Instead of 6TB it only showed 400GB, as well as the hard drive did not have any trademark logos and was shipped by a third-party company, which lead me to the conclusion it was not a genuine product. In response to this I contacted Dabs many times, via emails and phone calls. The customer service kept on giving excuses and several emails were ignored. The customer service… Read Full Review

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★★★★★

“Amazing Attitude.”

Written on: 03/01/2015 by TjExcalibur (5 reviews written)

I purchased an Android computer from Dabs before Christmas but it was not what was wanted as a present. I asked to return the item, not a problem. They arranged collection which I paid for, fair enough. I realised after it had been collected I had put the computer in the wrong box, it all fitted fine but it was really a box for a 21" monitor. I rang Dabs expecting them to say it would be returned and I would have to repack it in the correct box or post the correct box to them. Not a problem… Read Full Review

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★☆☆☆☆

“No Game Codes.”

Written on: 02/01/2015 by 271Murdock (1 review written)

Bought an EVGA GTX 970 from dabs with a promotion that said I would receive a game code for Assassins Creed Unity within 24 hours. It has been over 48 hours now and nothing. The customer service team are unprofessional and have told me simply that "Duncan who has the game codes is not in the office until monday". Sorry Dabs, not my problem. If you want to buy from a website with prompt service, don't go to Dabs. If you want to be treated politely and have your complaints seen to, don't go to… Read Full Review

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★☆☆☆☆

“Unreliable, rude, and unprofessional. ”

Written on: 23/12/2014 by Bailee93 (1 review written)

I was really dissapointed with this website - they say one thing and do another. I paid for next day - i didnt get next day. They blamed UPS - it turns out it was their fault. I was promised by customer service to receive a refund - no one confirmed this and i never received one. They said they would return my emails - i have never received any correspondence from them. Customer service was really rude to me - instead of easing our communication they became combatant & rude but then hung up on… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 10/11/2014 by Gallagherst221 (1 review written)

Ordered a power line starter kit to enhance internet connection for my house. I paid the standard 1-3 day delivery charge, I received an email claiming the product has been dispatched with a ref number for Royal Mail. I opened the link and Royal Mail have no knowledge of the product!!!! I have sent 3 emails and called the customer centre to no help!!!! Would avoid at all cost!!! I am still chasing my product!!… Read Full Review

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★☆☆☆☆

“Long time customer lost dues to bad customer support.”

Written on: 12/10/2014 by emColeman96 (1 review written)

ive bought from Dabs for years..however after this experience - never again. i bought an item which turned out to be faulty (not Dabs fault - a manufacturer issue) i contacted them soon after i received it and they came back to me quickly with an RMA number and arranged for its collection - all seemed to be going well! I asked for a refund, as it turned out this manufacturer issue was common and many people were reporting it so didnt want to be lumbered with another with the same problem in the… Read Full Review

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★☆☆☆☆

“Awful service do NOT use this website!”

Written on: 12/09/2014 by 395Doyle (1 review written)

Placed 2 orders with them and neither turned up on time. I had to phone them and chase delivery on both instances. One phone was faulty so I sent it back for a replacement. It took over a month to receive the replacement BT handset. Customer service is awful but from a company owned by BT what do you expect. Needless to say I will not be buying anything from them again… Read Full Review

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★☆☆☆☆

“Warranty claim? You’ll jump through hoops. Disgraceful!”

Written on: 06/09/2014 by mtech (1 review written)

Purchased a Z87-Pro motherboard CPU & Memory bundle. Worked ok for 5 Months then crashed, would not boot even to the bios screen. Informed Dabs looking to get a replacement/repair under warranty and was asked to remove the heatsink and CPU and take photos of the CPU socket on both sides. They want to see if you have bent the socket pins when you installed the CPU etc. I explained that if that were the case it would not have worked daily for the last 5 Months without issue, but that… Read Full Review

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★☆☆☆☆

“Not impressed with dabs.com”

Written on: 12/08/2014 by Babycakes27 (1 review written)

My first and last experience! 1, they did not advise me of how I would receive delivery until well after my order was complete. If I'd none it was a sign for delivery I would have sent it to my office address. 2, was not given tracking number for TNT until after attempted delivery. 3, called to request change of delivery address and they did not submit it to TNT, I called TNT today and they told me the address had been removed! 4, they did not have my item in stock so shipped from supplier… Read Full Review

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★☆☆☆☆

“DON'T BUY FROM DABS - WORST COMPANY I HAVE EVER USED”

Written on: 12/08/2014 by 71lloyd (2 reviews written)

I used Dabs.com for years and they were really good. BUT, they got bought by BT and since then they are terrible. I bought a Samsung Galaxy S5 mobile phone. The put the the phone in its original packaging in a plastic bag. Yes, you guessed it, the phone was smashed when I got it. After a couple of phone calls they said they would come and pick it up and said they could not pick it up until three days time. Then it sat in their warehouse until an engineer could have a look at it. Over four weeks… Read Full Review

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★☆☆☆☆

“Awful awful awful!”

Written on: 09/07/2014 by Mustosnuggs (1 review written)

I made the mistake of purchasing a NAS+hard drive combo from their b-grade stock. As the name of the item specifically mentioned the hard drive, I assumed the message in the description about the hard drive being out of the box meant the hard drive was, quite literally, outside of the box. Apparently not. Apparently the headline name of the item does not matter, and instead the small print take precedence. There is no hard drive. No matter that the cost of a refurbished NAS is more expensive… Read Full Review

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★☆☆☆☆

“Lies”

Written on: 26/06/2014 by Bella398 (1 review written)

Ordered over £700 worth of components for a new build pc. Paid extra for sat delivery which failed. It failed again monday. Poor customer service, false traking numbers provided. Customer service unsure as to which delivery company is being used or where my items are. Do not buy from Dabs...Ever its not worth the stress… Read Full Review

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★☆☆☆☆

“A Total joke, Stay well clear”

Written on: 14/06/2014

I brought a 2tb HDD off of this website and paid for it, waited for a delivery of this item which never came. so i rang there customer services and asked them whats going on and they stated that sorry this item is now discontinued. So i asked for a reason i had no Email saying this when i paid for it and there response was i don't know why, I then asked for a replacement item which they said i don't know they products and we don't honor our own prices once they have been purchased. After all… Read Full Review

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★★☆☆☆

“Customer Service = dire”

Written on: 12/06/2014 by Josue407 (1 review written)

Ordered a gaming keyboard and headset, which actually arrived faster than expected and in one piece. Keyboard bag missing, and despite emailing them several times over SIX MONTHS, I still haven't received a reply. Just thankful that everything else arrived as obviously no-one in their customer service knows how to reply to an email. Worst customer service EVER… Read Full Review

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