Games Planet Reviews - www.gamesplanet.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
10% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Games Planet www.gamesplanet.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Virtual Skipper 5”

Written on: 05/02/2014

This outfit should be out of business. ZERO tech support and more often than not they take the money and run… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“avoid at all costs”

Written on: 13/10/2013

On PES2014 official Konami website, GamesPlanet is the ONLY company that offers a pc download version. Ok so I assume that they must be good. Why would Konami use them if they are rubbish? I was very wrong. Before I order, they never tell me I have to wait for up to 8 hours before they send me the activation code. You will only know this AFTER you pay. What's the point of buying a download version if you cannot play instantly? Ok, I have been waiting for 36 hours, during that I have emailed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE THIS COMPANY OR SEGA E-COMMERCE”

Written on: 17/09/2013 by waynePe (1 review written)

8th September made a gift purchase for my son's birthday, selected the 29.99 version,found out from my bank statement that I had got charged for the 109.99 special edition. Requested a refund the very same day, other than an acknowledgement I received NO REPLY AT ALL until the 16th September; they waited until I had received the package before informing me of the refund process. They allowed the card payment to drop-off the system only then to claim it on the 17th of September, AFTER the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute Garbage”

Written on: 28/07/2013 by gbray (1 review written)

Downloaded a game, never received an activation code, despite a confirmation being sent to my e-mail address. It's now been 4 months and I am still waiting for my refund. It takes over 3 days to get a response to any e-mails sent, if they bother at all. Given up with them and will just have to take the loss. I have reported them to trading standards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No support at all”

Written on: 21/06/2013

While buying they never tell you they are gonna delay the delivery for 8h. I tried to cancel the order before the order was sent but seems they didn´t even read the mails and tickets i had open with them. I received the key almost 11h later (even when I said i wanted a refund and cancel the order) and it's not even working while installing the game. Since then I've been sending more mails requesting a full refund for my order and they didné answer any fo them. This is a shame. I'm doing a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awaiting Football Manager Activation Code”

Written on: 27/01/2013 by Congonutty (1 review written)

I thought it would be a good idea to download steam and play football manager 2013, how wrong was i. I paid £20 for the game about 6pm in the evening thinking i'll be up and running by 7pm. Im far from that as i'm yet to get a activation key, it says on the website conflicting time scales one says up to 2 hours the other 8 hours. Get a grip i paid by a confirmed paypal account surely you cant get a more secure payment. I'll never bother using this website for sure nor recommend it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Easy, simple”

Written on: 09/01/2013 by mollieelliott (1 review written)

So many people hate thing website when I personally think it's great. I've downloaded all my games with no problems. The price is good, it's easy to pay, fast emails sent with all the information I needed, and was then super to easy to download. I had no need to complain or get in contact with customer services. I was very ipressed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“screw you gamesplanet”

Written on: 22/11/2012

the website didnt even work i tried to sign up and they took my email and wont let me create account. and i wrote a question and they sent me an email saying to use this code as a reference to find the status of your question and then the code did nothing there was no explanation or customer service at all. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This company is running a scam. BEWARE!”

Written on: 26/06/2012 by BeelP (1 review written)

This company is a scam and a fraud. It is next to impossible to contact them. They ripped off my son, and he is terribly upset. If I lived in the UK I would track these creeps down and .... That such low life bums can even exist really ticks me off. (won't let me say what I really want to say)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“These people are con artists: pure and simple”

Written on: 25/05/2012 by Madjake1 (1 review written)

Paid the money, downloaded the game. Email came. No activation code. Nothing in the website, but I gathered from sites like this that it takes a few hours (in my cases 22 hours and counting) before you receive the code. 12 hours later sent email. 5 hours later sent stroppy email. Nothing. Catch a bus and buy the disk. This is the worst, but the competition is not much better in my experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to Madjake1's Review

Written on: 26/05/2012

Update- Still no code or response to any of my 3 emails after 36 hours. I would encourage anyone who has lost money to these scammers to report them to the Metropolitan Police in the UK for suspected fraud. There should be zero tolerance to fraud on the net.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Avoid at all costs”

Written on: 12/11/2011

Avoid at all costs Still waiting for my mw3 cd key paypal PayPal Dispute.why does paypal support this site!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ Still Waiting For My Call Of Duty Modern Warfare 3”

Written on: 08/11/2011 by djstriker2011 (1 review written)

my self and a number of other people on hotukdeals are rally unhappy we should of had our code with in a couple of hours as promised we have been waiting over 14 hours for our game code to download the game poor customer service as i have sent 3 emails avoid at all costs people… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Djstriker2011's Response to djstriker2011's Review

Written on: 08/11/2011

**update** this has now been sorted they was busy with all the orders so i am happy know thanks

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Avoid at all costs”

Written on: 29/08/2011

Lets start right off the bat. They have absolutely no customer support whatsoever. Like many others I haven't received an activation code for the game I ordered. I ordered Deus Ex - Human Revolution pre-order. What a waste of money. I pre-ordered a couple of months ago and the game came out Friday in the EU. Now 64 hours later still no activation key. I have contacted support multiple times and have not heard a single word from them. Their website advertises 7 day a week support which is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No customer support what so ever!”

Written on: 25/08/2011 by Nick8484 (1 review written)

Out of the four games iv downloaded two have worked. I have emailed customer support repeatedly for help as Crysis 2 would not activate and the download files for Splinter cell were corrupt. I haven't even had a response past the automated one. Really got in my nerves, I have emailed again asking for a refund; again no response. I wonder if I can take any kind of legal action. I'm £40 down. Dont use these guys, pretty much con artists. Nick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“I order PES 2011, in download to own system. ”

Written on: 17/10/2010

I order PES 2011, in download to own system.
After download i had to wait few hours to get activation key, generally ok but could be bit faster.
Cheers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gamesplanet's Comment

Written on: 22/03/2011

I am contacting you from Gamesplanet and we are sorry to hear you that you have been experiencing issues with our service.
<br/>
<br/>Please do not hesitate to contact our customer support via the webform you can find in our website.
<br/>
<br/>Go to: http://uk.gamesplanet.com/help.html.
<br/>
<br/> Choose the category of your issue, and the knowledge base will open.
<br/>
<br/>If you cannot find the answer to your problem among the articles proposed, click on the grey "Ask a Question" tab. Fill in the fields using the dropdown menus, then enter your message providing all the relevant information about your order and the issue you are experiencing.
<br/>
<br/>Finally click Submit, then follow on-screen instructions to make sure your message is delivered.
<br/>
<br/>We are sure your problem will be soon solved.
<br/>
<br/>Please keep us posted about any progress of this matter writing "to the attention of Marco" in the object of your message.
<br/>
<br/>Thank you,
<br/>
<br/>Marco

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“I tried buying a game with them as I thought it would...”

Written on: 24/04/2010 by Moonwax (3 reviews written)

I tried buying a game with them as I thought it would be much faster to buy a download version so that I could use it straight away. Unfortunately I still haven't received the product code so I still can't play the game and am unable to contact them as the only phone number for them that I can find is french and out of service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to Moonwax's Review

Written on: 10/06/2011

Have you noticed that they responded to the preious review, but not yours? UNTRUSTWORTHY comes to mind

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Do not go to gamesplanet. If your thinking of...”

Written on: 17/02/2010

Do not go to gamesplanet. If your thinking of downloading a game from there, which is what im in the middle of doing, please mark my words and find somewhere else.

Why not use gamesplanet? The download speed is absolutely atrocious, it is unthinkable that they woould advertise a quick download, when my is set to take 6-7 Hours!!! I could of caught a turtle, rode it to the shop, rode it to mc'ds, rode it to my girfriends, had dinner, then back again, in the time this is taking to download. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I attempted to purchase and download a game from Games...”

Written on: 05/08/2009

I attempted to purchase and download a game from Games Planet, and after trying four seperate times to get the transaction to work, however, each time, the Metaboli web page kept saying 'you payment has not been accepted.'

Anyway, as I was typing up an email to find out why my Visa was not working, my wife decided to double check our bank, to be sure we did indeed have enough to cover the charge, and lo and behold, Metaboli has charged my account four times, for each of the four 'failed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I ordered my game from Games Planet 5 weeks ago and...”

Written on: 29/08/2005 by dmarlow (1 review written)

I ordered my game from Games Planet 5 weeks ago and when I ordered it they were showing that it was in stock and would be sent in a few days. I have not received it yet. They have taken my money, and I cannot get in touch with them. They never answer the phone or emails - I emailed them about 2 weeks ago and again 4 days later and they still havent replied to either email… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Games Planet: I ordered a ps2 game off this company...”

Written on: 07/01/2005 by pilotho (1 review written)

Games Planet: I ordered a ps2 game off this company before christmas as a present. Now a week into the new year the game has still not got delivered. Worse still this company never answers the phone number that they provide on the website.

The christmas period could not be used as an excuse in my opinion as all other online companies managed to deliver within a week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Elcoral's Response to pilotho's Review

Written on: 26/06/2009

I have similar problems with this company. I downloaded a game which will not install and they did not send the activation code for that software. I have sent emails to their 'support' team and had one automated reply with a ticket number but no progress links to that ticket and I am waiting and waiting for a response from them. The next step is to try to get a refund, ha ha.<br/><br/>Will post more if there is a satisfactory conclusion. If I don't post another comment, you will know I have been ripped off.<br/><br/>Why can't these companies behave like proper companies?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Elcoral's Response to pilotho's Review

Written on: 26/06/2009

I found this review helpful because... I too am having problems with this company.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Elcoral's Response to pilotho's Review

Written on: 26/06/2009

I am having trouble with this 'company'. I downloaded a game which will not install and they did not send the activation code for the game.<br/><br/>I have been in touch with their 'support' team and had an automated email from them with a ticket number but I have been waiting several hours now for a reply.<br/><br/>I think I will try to get them to refund but I guess I am just another victim of internet fraud.<br/><br/>Will post again if there is a satisfactory result.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
overview