Games Planet www.gamesplanet.co.uk

This outfit should be out of business. ZERO tech support and more often than not they take the money and run

On PES2014 official Konami website, GamesPlanet is the ONLY company that offers a pc download version. Ok so I assume that they must be good. Why would Konami use them if they are rubbish? I was very wrong.

Before I order, they never tell me I have to wait for up to 8 hours before they send me the activation code. You will only know this AFTER you pay. What's the point of buying a download version if you cannot play instantly?

Ok, I have been waiting for 36 hours, during that I have emailed them like 20+ times, and all I receive are automated replies from their machine. All I want is one answer: code or refund? No they haven't give me a single human reply since I paid them 36 hours ago and still counting.

LESSON: use google when you are planning to buy from a previously unknown company. I only found out their notorious reputation AFTER I paid. My mistake. And I even gave them my credit card details - how stupid am I!! God knows what they will use my details for? It seems that no human being is working at their so-called "7 days a week" customer service desk.

8th September made a gift purchase for my son's birthday, selected the 29.99 version,found out from my bank statement that I had got charged for the 109.99 special edition.

Requested a refund the very same day, other than an acknowledgement I received NO REPLY AT ALL until the 16th September; they waited until I had received the package before informing me of the refund process. They allowed the card payment to drop-off the system only then to claim it on the 17th of September, AFTER the refund request had been acknowledged.

I would urge you NOT to do business with this company, they share your details with other companies, god knows where this details go and who stores them. Their head office staff are rude and will not forward any calls without a name.

Horrible company to do business with and I won't ever touch their products again.

Downloaded a game, never received an activation code, despite a confirmation being sent to my e-mail address. It's now been 4 months and I am still waiting for my refund. It takes over 3 days to get a response to any e-mails sent, if they bother at all.

Given up with them and will just have to take the loss. I have reported them to trading standards.

While buying they never tell you they are gonna delay the delivery for 8h. I tried to cancel the order before the order was sent but seems they didn´t even read the mails and tickets i had open with them.

I received the key almost 11h later (even when I said i wanted a refund and cancel the order) and it's not even working while installing the game. Since then I've been sending more mails requesting a full refund for my order and they didné answer any fo them. This is a shame.

I'm doing a chargeback at the bank. Seems it's the only language they understand.

I thought it would be a good idea to download steam and play football manager 2013, how wrong was i. I paid £20 for the game about 6pm in the evening thinking i'll be up and running by 7pm. Im far from that as i'm yet to get a activation key, it says on the website conflicting time scales one says up to 2 hours the other 8 hours. Get a grip i paid by a confirmed paypal account surely you cant get a more secure payment.

I'll never bother using this website for sure nor recommend it.

So many people hate thing website when I personally think it's great. I've downloaded all my games with no problems. The price is good, it's easy to pay, fast emails sent with all the information I needed, and was then super to easy to download. I had no need to complain or get in contact with customer services. I was very ipressed.

the website didnt even work i tried to sign up and they took my email and wont let me create account. and i wrote a question and they sent me an email saying to use this code as a reference to find the status of your question and then the code did nothing there was no explanation or customer service at all.

This company is a scam and a fraud. It is next to impossible to contact them. They ripped off my son, and he is terribly upset. If I lived in the UK I would track these creeps down and .... That such low life bums can even exist really ticks me off. (won't let me say what I really want to say).

Paid the money, downloaded the game. Email came. No activation code. Nothing in the website, but I gathered from sites like this that it takes a few hours (in my cases 22 hours and counting) before you receive the code. 12 hours later sent email. 5 hours later sent stroppy email. Nothing. Catch a bus and buy the disk. This is the worst, but the competition is not much better in my experience.