| Ease Of Navigation | 6.3/10   |
|---|---|
| Value for Money | 6.8/10 |
| Overall rating | 6/10 |
Full review by
Guest.
on 18th Feb 2008
User Rating : 0
Respect :
0
Good Points: Since I can't use the service, and can't get through to customer service, I haven't discovered a good point.
Bad Points: Their automatic system would not accept the number I was dialling, claiming it was invalid. I re-checked the number, and the number I dialled was correct. I called customer service to get help, and got a recording stating that I would have to leave a voice mail and someone would call me back. The voice mail told me that the box was full, and started repeating "error" - it was like a science fiction movie.
General comments: What kind of company has their customer service number go to a voice mail box so they can call you back later? A bad one! Worse than that, apparently they are getting so many calls the box is full, and they are either:
a) so over loaded with calls they can't get through them fast enough
b) don't have enough staff in customer service
c) worst of all - they aren't bothering to call customers back.
Customer Service is an integral part of business. Many online companies forget this and fall short.
Guest.'s review and ratings | 186 words
Review by
hyperhypo
on 5th Oct 2006
User Rating : 4
Respect :
0
Yes, GetPin.com is cheap long distance but the local access numbers do not work in my area for some reason. I thought I was going to get 1.9 cents a minute, but I have no choice but to use the 1-800 number at 2.9 cents. I called for tech support, and the woman said that she would have to have someone call me back and they never did. I e-mailed them also and never heard back.
I have also noticed that I am having trouble with dropped calls as well, and this is only happening when I use GetPin. ...
hyperhypo's full review | 130 words
Review by
Pungh0li0
on 31st Aug 2005
User Rating : 10
Respect :
0
Excellent deal from GetPin.com. Usually 1.8 cents per minute. 2.5 cents to Holland. Very reliable.
Was using BigZoo before. This is similar but better price and performance.
Pungh0li0's full review | 26 words
Review by
hbrenke
on 6th Jan 2005
User Rating : 10
Respect :
0
GetPin.com is the cheapest phone service I could find.
hbrenke's full review | 25 words
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