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Written on: 07/09/2012 by marshall484 (1 review written)
We signed up for the ASDA credit card after being tempted by the interest rate and the benefit of collecting ASDA credits,we set up to pay in full every month by direct debit however we soon found out that they were taking double what was owed every month we then had to call their call centre in India to demand our money back this equated to hundreds of pounds. We decided to stop using the card but keep it live for emergencies, i used it last week and thought i will pay the balance in branch… Read Full Review
Written on: 02/12/2010 by bulge001 (1 review written)
I have had an Asda Store card since it was introduced and always paid the full balance by direct debit every month. My November balance was paid as normal and a week after the payment was paid I received a £12 late payment charge. On enquiry I was told not to worry about it as it was a mistake and every customer had received this charge on the 23rd Nov they sent a letter stating that the payment had been repaid to my bank, on the 29th they took the late payment charge.
The offending bank who… Read Full Review
Written on: 14/06/2010
I like this card,but would advise you only use it if you can pay the balance in full when you receive your statement, as I found the interest to be rather high… Read Full Review
Written on: 10/06/2010
I have been waiting for a new card for a month, after make 5 phone calls over a month witch cost me money, getting told my card was been sent every time and i will get a call back none of witch happened i have told them to keep the card, i am not happy with the way they deal with this problem and i wont be getting a card for asda again… Read Full Review
Written on: 30/12/2009
Unsatisfied with their level of customer service skills..so called call centre Manager wouldn't escalate my query even though i made it very clear to him that i have a valid claim pointing out relevant statements!!! apparently, when you set-up a direct debit to automatically pay your minmum card balance, if you make a partial mannual payement towards your balance with a gap more than two days from the due date, the min payement will be suppressed!! all this would've been fine if it was… Read Full Review
Written on: 18/10/2009
The call centre seems to take no notice and ignores requests to cancel card and any associated insurances.
Very poor service that ignore the consumer credit act when it is not convenient for them… Read Full Review
Written on: 28/07/2009
I recently received my asda reward card.Try going on line to manage your account,ajoke ihave put the correct account no. in countless times,keep geting told wrong account no. I spent 20 minutes on phone,even spoke tosomeone,who told me he has re-set account and would e-mail password.Nothing has arrived from asda on my e-mail address.It is also very hard to understand call centre staff,who speak very poor English.I would not reccomend this card to anyone.Long wait on telephone with no results… Read Full Review
Written on: 03/11/2008 by t tops (1 review written)
I like the storecard as you can only use it instore & for fuel which i think you can keep tabs of your spending more easily. Don't think that the amount off points per spend are very rewarding as since november 07 I have spent roughly 3300 & have got £23 something back in vouchers over 12 months… Read Full Review
Written on: 09/10/2008 by Esteban (1 review written)
Neither the in store checkouts nor petrol pumps will recognise my card. Despite having complained to ASDA and them sending me information how to re-set the card it will still not work.
Very poor set up and poor back up… Read Full Review
Written on: 02/10/2008
The card DOES work at the petrol pumps, you just have to be a little patient and follow the instructions on the screen. BECAUSE it's not a chip ', pin card you have to insert and remove it a few times - this is NOT the ASDA store card, this is chip 'n pin technology "falling back" to reading the magnetic strip after 2 or 3 failed attempts to read the chip. Can't speak for in-store issues since I only use it at the petrol pumps… Read Full Review
Written on: 31/03/2008 by user2008 (1 review written)
I called the Asda store card help line, she explained that the repayment are paid for lowest interest rate FIRST (balance transfers), higher rate of purchases are remained unpaid which interest rate will be charged. It is totally misleading of the 0% balance transfer… Read Full Review
Written on: 30/03/2008 by nancyguyan (1 review written)
I think it might be a good idea if the cashiers recommend the card to customers who pay using cash as they may not be aware of it… Read Full Review
Written on: 31/12/2007 by sandyb (1 review written)
The card is good but it's a pain in the neck having to phone to sort things out. Why can't ASDA staff be trained to handle complaints etc ?… Read Full Review
Written on: 05/12/2007
Was advised by one person at GE money to just change the direct debit but would get a late payment fee !!!!!!… Read Full Review
Written on: 19/05/2007 by hels bels 101 (1 review written)
Asda Store Card is quite bad to have in you wallet… Read Full Review
Written on: 21/01/2007 by davewirral (3 reviews written)
The card won't work in the "Fast Lane" pumps because it isn't "Chip and PIN". I phoned the store card helpline, and I was told it would work, but this isn't true. Queues at the ordinary pumps are often horrendous.
The Asda store card is a good idea, but the card needs to upgraded for it to work properly at ASDA petrol stations… Read Full Review
Written on: 17/08/2006 by Atrd (2 reviews written)
The ASDA credit card is good because you save money straight away at Petrol stations, so you get the benefit instantly instead of collecting points which takes years… Read Full Review
Written on: 26/11/2005 by AnneR (1 review written)
Why don't Asda put true information on the Store Card accompanying leaflet that comes with new cards?… Read Full Review