Comet Store Card Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“so called outstanding balance”

Written on: 26/07/2012 by vicdav97 (1 review written)

I just had a call from a debt company who told me I owe £1085.00 but this was in 2006 to 2009 I know I paid off this bill but the woman told me to get proof which I rang edge who told me we cant help its to old this account so i have been ring here there and everywhere with no help off anyone I just need to find out who to ring as edge don't seem to want to help… Read Full Review

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Shazbat6's Response to vicdav97's Review

Written on: 28/01/2013

Comet card run by Santander. I recieved a letter stating if i just paid the minimum payment it would take longer. So i set up a standing order to run along side the direct debit. However after 3 months i noticed that the direct debit is cancelled out by the standing order so im still paying high interest. I phoned and got India only to be told I could not pay extra this way, However i could phone in extra payments, so i asked if the Direct debit would then still be taken they said NO. So i cant pay more unless i pay off the full amount. So i advised I was going to the FSA they said fine. So clearly they have had this call before. Its a rip off t forces you to pay every bit of interest. Santander you should be ashamed in this economic climate so now im going to the FSA.

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★☆☆☆☆

“i am writing this review to warn others of the finance...”

Written on: 12/05/2012

i am writing this review to warn others of the finance comet edge through santander , buying goods through comet great .things then very wrong in the finance department even when i paid the full balance because i coulnt sort any thing out over the phone with people rude didnt understand what your enquiry was and still recived letters with charges. i hope this will put of people to save them grief… Read Full Review

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★☆☆☆☆

“late payment charges”

Written on: 27/09/2011 by techandy (1 review written)

I bought a washing machine when it was run by edge cards no problems, then santander step in lose direct debit details and they lump on a late payment charge I challenged this and got it back and made payment for current statement and set up new direct debit I made payment befor due date the HEY PRESTO get a statement showing payment made by due date but another late payment charge. Rang again and they said payment late I said I have proof otherwise and would go all the way to court about it… Read Full Review

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Guest's Response to techandy's Review

Written on: 27/04/2012

Ask for the CCA on your credit account - Santander are notoriously disorganised - it might turn out that Santander don't even have your original credit agreement due to the switchover - if so then you can have your entire outstanding debt nulled and void by either the court or the ombudsman, worth a go!

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★☆☆☆☆

“I took at finance for a TV and DVD player my payments...”

Written on: 15/03/2011

I took at finance for a TV and DVD player my payments were around 20.00 per month I noticed today that they have gone down to 14,00.
I telephoned Santander and after holding on for ages was told that the decrease in payments was part of the agreement,
I asked if they could keep the payments the same so it would be paid off quicker and he said that they could not do this.
I cannot understand why my payments have gone down do they get more interest from me? Not happy about this as I want to pay… Read Full Review

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★☆☆☆☆

“this is the worst card i have ever seen! i got conned...”

Written on: 03/12/2010

this is the worst card i have ever seen! i got conned into taking one when i said i didn't one when i bought a T.V and ever since they have been adding all sorts of charges on. including a 'personal accident plan' for 10 pounds a month what i never asked for and nobody knows what it is or how i can speak to anybody about it! call centres are terrible!!! they will have to prize the money from my cold dead hands thats what i think of their service!!… Read Full Review

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Comet Response's Comment

Written on: 08/12/2010

Hi Guest reviewer,
<br/>
<br/>My name's Kev and I'm from Comet
<br/>
<br/>When customers apply for credit to try and avoid any confusion customers should be given a booklet that explains all terms and conditions before entering into the credit agreement. Once this has been done we ask customers to sign this to ensure they understand before proceeding with the application itself. We should only tick the option of a card if this is required by our customers and if by mistake the colleague has picked yes - they do have the chance to go back into the documentation to change it to no. Even if the card is sent out during this process Santander should cancel the card without you having to incur any charges .
<br/>
<br/>Comet do not offer the 'personal accident plan' that you have mentioned has appeared on your statement, this must be something that is done directly through Santander.
<br/>
<br/>I am very concerned from your comments that this process may not have been followed and for the additional charges made, therefore, if you could please email me your details so that I can investigate this matter further. There will be certain restrictions and information that I may not l be able to obtain through the credit company due to the Data Protection Act but I will endeavour to resolve where possible.
<br/>
<br/>
<br/>http://comet.custhelp.com/app/ask
<br/>
<br/>Kind regards,
<br/>
<br/>Kev
<br/>

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★★☆☆☆

“dont get 1 the service stinks and no u.k phone call...”

Written on: 20/11/2010

dont get 1 the service stinks and no u.k phone call centers and you have a 0870 number to ring and daft pence per min and they have you on hold for ages really dont get this card… Read Full Review

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★★★★☆

“I bought a new LCD TV and stand from Comet and was...”

Written on: 09/09/2009 by jimboisgrest (1 review written)

I bought a new LCD TV and stand from Comet and was offered an edge card which I have had now for over two years. I have had no problems with it, so long as you keep up with your payments you won't go far. Yes the interest is a bit on the high side at around 24% apr but if you pay off a little more than your minimum payment then you can't go wrong. If I had one negative about the edge card it would be that there is not alot of other stores that accept edge. I have only used it in Comet and… Read Full Review

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Kezza144's Response to jimboisgrest's Review

Written on: 12/05/2010

hi where did u pay ur card off? i cant find anywhere that i cna pay it off. thanx

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Mr Rubbish's Response to jimboisgrest's Review

Written on: 28/10/2010

The easiest way to pay it off is via www.santandercards.com

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