Post Office Travel Insurance Reviews - www.postoffice.co.uk

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Media Gallery for Post Office Travel Insurance - www.postoffice.co.uk

Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk

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Latest Reviews

★☆☆☆☆

“I'd recommend you don't bother”

Written on: 09/07/2017 by Donald119 (1 review written)

Paid for single trip cover don't receive any confirmation email all the money was taken from my account , messaged 4 times from 2 different email addresses to ask for policy details before I left for holiday although I received acknowledgement emails tell me they would respond within 10 days ( trip was two days after I bought it) i've still had no response after buying additional insurance elsewhere . I have since asked for a refund and again no response . No return from the trip and… Read Full Review

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★☆☆☆☆

“Only got 1 as it couldn't get ”

Written on: 26/05/2017 by Greyson452 (1 review written)

Had my flight canceled, and aparently a cancelled flight isnt cancelled its just delayed, i had to fly so i had to book another flight and get to another airport, wont cover cost of the other flight, wont cover costs of getting to the other airport, and wont reimburse my money for my "delayed" cancelled flight. ABSOLUTE JOKE. RIP OFF. AVOID. DISGRACE… Read Full Review

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★☆☆☆☆

“Rip Off !!!”

Written on: 18/03/2017 by PostOfficeCon (1 review written)

I have just had a change in medical circumstance's and going on holiday within one week and only have one month left on my policy. I called the Post Office and took over 20 minutes to get through. I tried to tell the adviser what my medical condition was and he insisted on going through every thing. After another 15 minutes was told that there would be a surcharge but didn't expect it to be nearly £90!! My condition shouldn't result in any claim… Read Full Review

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★★☆☆☆

“NOT ANSWER PHONE”

Written on: 09/03/2017 by Billyboy13 (1 review written)

Have tried on 4 seperate occasions to get through on phone waiting 30 minuites without a reply a very poor response service.Only wanted to update my insurance policy… Read Full Review

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★☆☆☆☆

“Expensive to buy and disappointing when we had a problem.”

Written on: 17/02/2017 by Ramsey212 (1 review written)

I've been buying Post Office travel Insurance for 10+ years and never needed to make a claim. Not that it's particularly good value but I naively thought I was dealing with a decent outfit. Last holiday in Majorca my wife tripped and broke her arm. I did everything right, all documentation as requested , signed ,countersigned medical records, everything proved. What a performance to get a pay out. I also found that I was suddenly dealing ,not with the Post Office, but their agents "… Read Full Review

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★☆☆☆☆

“Strongly advise against Post Office Travel Insurance”

Written on: 05/08/2016 by LewisHewitt (1 review written)

Booked my travel insurance for travelling to Spain and tried to make a claim for some lost items only to be told that my travel insurance policy only covered travel within the UK. This must have been in very small print because I stated that I was travelling to Spain. Absolutely ridiculous, and the insurance wasn't cheap either… Read Full Review

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★☆☆☆☆

“Appalling post office travel insurance”

Written on: 23/01/2016 by KaiyaShields (1 review written)

I have taken out post office travel insurance but fortunately never had to make a claim until this year. Last year my father was unexpectedly taken ill and so I had to cancel my holiday. I have provided the post office with all the documents they require including a letter from my fathers doctor confirming the dates he was unwell and that I attended him. The post office now ask for additional evidence (not mentioned in their claims form) including a further letter from from my fathers doctor… Read Full Review

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★☆☆☆☆

“Incompetent , deceiving ”

Written on: 06/10/2015 by 217Hubbard (1 review written)

Took out an dual annual insurance with the post office in October 2014 , we are due to travel on Thursday so rang to double check the expiry on the insurance before we go , to be informed there was no record of the policy . I finally found the receipt of payment , with a policy number on the receipt so contacted them again , bearing in mind we have travelled abroad three times since the policy was bought , the guy I spoke to then gave me the email address of their manager and I was to forward… Read Full Review

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★☆☆☆☆

“Incompetent liars”

Written on: 20/07/2015 by Katelyn266 (1 review written)

After having our holiday to Tunisia cancelled, I rang Post Office travel insurance and was told I could have a full refund of my policy. Was told it would be in my account within 5 days. One week later with no sign of the refund, I rang again. Was told it hadn't been processed as yet but that he'd had a word with someone and it was definitely on its way now. 4 days later I received a letter saying the policy had been cancelled but no refund was due. Understandably I was very annoyed so rang… Read Full Review

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★★☆☆☆

“Not worth taking out”

Written on: 09/06/2015 by Gdog1980 (1 review written)

Took out the standard single trip insurance for myself and family, cost was £48.80, while holidaying in Mallorca I developed a rash on both my legs, it was quite severe so I decided to visite a medicalClinique to get some treatment, to see a doctor cost €118.46 and the pharmacy cost a further €18.40, however I can only claim back £28 pounds due to excess. Not really worth paying for in my opinion. I would like to say though that my experience on the phone with the post office insurance… Read Full Review

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★★☆☆☆

“Going downhill”

Written on: 03/06/2015 by Depc (1 review written)

We have used PO for insurance for many years, it now appears PO have changed their provider and a recent claim due to a broken foot is being prolonged by the new provider. My policy was with Axa and it was paid without issue, my tracel companion took out her policy after the provider was chnaged, she is having a nightmare trying to prove the claim. We will look very carefully when renewal time comes round. Shame theynused to be so good. … Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 03/06/2015

I took my insurance out at the start of April and suffered a heart attack 18 days later, I phoned the Post Office and informed them of the situation and they told me they would no longer cover me, all well and good. However when I asked them to return my money they informed me that they did not have to return the money as they had cancelled my insurance after the 14 day limit, they had cancelled it not me. I asked for confirmation that such action was legal and was told they would get back to… Read Full Review

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★☆☆☆☆

“lost suitcase”

Written on: 17/04/2015

went on a trip to australia on arrival i was told my suitcase had been left in france . stayed in australia for three weeks without a suitcase post office insurance what a load of rubbish never again… Read Full Review

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★☆☆☆☆

“Ended up having to buy new insurance!”

Written on: 18/03/2015

We have had an annual post office insurance policy for years. Recently, we needed to make a slight amendment to the policy before a trip. We attempted to speak to someone several times in the weeks before the trip. Always, after queuing for around 30 to 45 minutes, someone would answer and say that they had very high workload and that someone would need to ring us back. We repeatedly organised times for them to call us back, but no calls ever came. The situation became urgent in the run up… Read Full Review

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★★☆☆☆

“Unbelievable... Been trying to ring to renew my yearly...”

Written on: 26/02/2015

Unbelievable... Been trying to ring to renew my yearly travel insurance.. After listening to a barrage of info i've been put on hold for simply ages.. I've finally given up and will try somewhere else after years and years of using the Post Office… Read Full Review

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★☆☆☆☆

“nobody cares”

Written on: 11/02/2015 by SteveE51 (1 review written)

Long times on the phone waiting for an operator to answer Not calling back when they say the will not getting details correct even after going through them step by step Have done travel insurance with them for years something as gone badly wrong I cancelled after all the messing about 9 days later still trying to get my money back… Read Full Review

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★☆☆☆☆

“Customer service line constantly busy”

Written on: 06/02/2015 by Kyson13 (1 review written)

Have tried to contact the postoffice three times and have waited over 30 minutes on each occasion before being put through a customer service adviser. After having to speak to a manager on the third occasion and was promised a return call the following day, I am again in a queue that is still waiting to be answered. The recorded message keeps stating apologies for high call volumes and please expect to wait unto ten minutes for the call to be answered. Its a joke! Totally peeved. They will… Read Full Review

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★☆☆☆☆

“wont answer phone”

Written on: 14/01/2015 by penelope69 (1 review written)

I have been trying to get through to cancel my policy for 2 days. Phoned up post office complaints they put me through to the same no. still no reply. Went to local P.O. to try and sort it out. The reply was it's nothing to do with them, you have to try and get through yourself. I am furious. Been using P.O. for 20 years never again!!!!!… Read Full Review

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★★★★★

“Cancelled flight”

Written on: 14/11/2014 by Alice1992 (1 review written)

Recently I was unable to take a return flight to Tenerife because of the sudden death of my mother. I contacted Axa Insurance (who underwrite the Post Office Travel Insurance). I explained the situation and within a week I received a cheque for the total air fare which I had paid less the £60 excess. I found the Axa lady very polite and helpful. I cannot fault the service in any way… Read Full Review

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★☆☆☆☆

“Check the health of family/friends NOT travelling with...”

Written on: 22/08/2014 by TillyWilly1960 (1 review written)

We had to cancel our holiday last Christmas, one week before departure, when my mother in law died with cancer. She had been ill for months but having taken out annual multi trip in April we had booked the much needed holiday in September. When my husband phoned the Post Office the girl seemed quite delighted to tell him that because his mother "had been diagnosed within 12 months of taking the policy out" we were not covered. We thought we were insuring ourselves, as I'm sure most people do… Read Full Review

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