Post Office Travel Insurance Reviews - www.postoffice.co.uk

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Media Gallery for Post Office Travel Insurance - www.postoffice.co.uk

Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk

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Latest Reviews

★☆☆☆☆

“Ended up having to buy new insurance!”

Written on: 18/03/2015

We have had an annual post office insurance policy for years. Recently, we needed to make a slight amendment to the policy before a trip. We attempted to speak to someone several times in the weeks before the trip. Always, after queuing for around 30 to 45 minutes, someone would answer and say that they had very high workload and that someone would need to ring us back. We repeatedly organised times for them to call us back, but no calls ever came. The situation became urgent in the run up… Read Full Review

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★★☆☆☆

“Unbelievable... Been trying to ring to renew my yearly...”

Written on: 26/02/2015

Unbelievable... Been trying to ring to renew my yearly travel insurance.. After listening to a barrage of info i've been put on hold for simply ages.. I've finally given up and will try somewhere else after years and years of using the Post Office… Read Full Review

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★☆☆☆☆

“nobody cares”

Written on: 11/02/2015 by SteveE51 (1 review written)

Long times on the phone waiting for an operator to answer Not calling back when they say the will not getting details correct even after going through them step by step Have done travel insurance with them for years something as gone badly wrong I cancelled after all the messing about 9 days later still trying to get my money back… Read Full Review

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★☆☆☆☆

“Customer service line constantly busy”

Written on: 06/02/2015 by Kyson13 (1 review written)

Have tried to contact the postoffice three times and have waited over 30 minutes on each occasion before being put through a customer service adviser. After having to speak to a manager on the third occasion and was promised a return call the following day, I am again in a queue that is still waiting to be answered. The recorded message keeps stating apologies for high call volumes and please expect to wait unto ten minutes for the call to be answered. Its a joke! Totally peeved. They will… Read Full Review

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★☆☆☆☆

“wont answer phone”

Written on: 14/01/2015 by penelope69 (1 review written)

I have been trying to get through to cancel my policy for 2 days. Phoned up post office complaints they put me through to the same no. still no reply. Went to local P.O. to try and sort it out. The reply was it's nothing to do with them, you have to try and get through yourself. I am furious. Been using P.O. for 20 years never again!!!!!… Read Full Review

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★★★★★

“Cancelled flight”

Written on: 14/11/2014 by Alice1992 (1 review written)

Recently I was unable to take a return flight to Tenerife because of the sudden death of my mother. I contacted Axa Insurance (who underwrite the Post Office Travel Insurance). I explained the situation and within a week I received a cheque for the total air fare which I had paid less the £60 excess. I found the Axa lady very polite and helpful. I cannot fault the service in any way… Read Full Review

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★☆☆☆☆

“Check the health of family/friends NOT travelling with...”

Written on: 22/08/2014 by TillyWilly1960 (1 review written)

We had to cancel our holiday last Christmas, one week before departure, when my mother in law died with cancer. She had been ill for months but having taken out annual multi trip in April we had booked the much needed holiday in September. When my husband phoned the Post Office the girl seemed quite delighted to tell him that because his mother "had been diagnosed within 12 months of taking the policy out" we were not covered. We thought we were insuring ourselves, as I'm sure most people do… Read Full Review

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★★☆☆☆

“Didn't cover any of the costs incurred. Useless.”

Written on: 04/08/2014 by RandomUsername123 (1 review written)

Flight delayed by 4 hours meant I had to rent a hotel room. Not covered as delay was < 8 hours. Baggage stuck at JFK when I landed at Heathrow. My keys were in my case so I couldn't get into my house so had to buy a few clothes at Asda to see us over a couple of days. Cost £51. £45 excess per person so of no use there either lol. Seriously, what is the point? I think it's only useful in utter catastrophic events; for everything else you're not covered… Read Full Review

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★★★★★

“Excellent Customer Service re Claim Handling”

Written on: 06/06/2014

I had a claim of stolen luggage during my trip to Shanghai. Two weeks after I submitted the document I received my claim payment. The response was prompt, fair and hassle-free. I was very impressed with excellent customer service representatives while they were handling my claim, I spoke to two of them, they all are very friendly, professional and understanding. I highly recommend Post-Office Travel Insurance… Read Full Review

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★☆☆☆☆

“Slow and unprofessional”

Written on: 26/05/2014 by janus.madsen (1 review written)

I bought a Travel Insurance at Post Office. It is in fact Axo Insurance that is behind it all. Anyway, I got my bag stolen during a trip and upon return I made a claim. I called them, they set up things etc. and then had to wait a couple of days for them to send a letter (via email) to me what to send them (receipts etc.). I did so and it took a week before I was notified they had actually recieved them. Then I had to wait again in order for them to contact me on with the what was… Read Full Review

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★☆☆☆☆

“WOULD NOT RECOMMEND”

Written on: 29/08/2013

I purchased travel insurance through Post Office, on the same day I realised I hadn't opted for zero excess so called them. The Post Office informed me I could not change this and it should have been done at the time of purchasing so I thought I'd cancel an re-do it only to be told I am not entitled to a refund due to my return date being within 28 days!!! TOTAL RIP OFF, STAY AWAY… Read Full Review

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Jeff2013's Comment

Written on: 30/08/2013

Ring them back! They can set u up a new policy with removed excess. It can be done

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Gp1981's Comment

Written on: 30/08/2013

When they said it could not be changed I thought exactly that but when I suggested it to the customer service agent she told me I wouldn't be entitled to a refund due to my return date being with 28 days. Terrible customer service, she was far from helpful I'm afraid.

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★☆☆☆☆

“Camera Stolen, refused as didn't have photo of camera”

Written on: 30/07/2013

My camera was stolen from my luggage while flying back from Spain. I was told that because A/ I didn't raise this with Spanish Police - How could I, being back in the UK B/ I didn't have a photo of the camera. Basically it was useless cover. I have very happily stayed away from post office services. If you want good insurance try hiscox. This is the first review I have given… Read Full Review

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★☆☆☆☆

“Best insurance??????!!!! No!!!!”

Written on: 21/07/2013

Won't payout because I didn't get a police report within 24 hrs of losing passport! Absolute joke how would I know they never sent the policy documents out!!!! Shocking customer service… Read Full Review

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★☆☆☆☆

“No refund as yet. ”

Written on: 08/07/2013

Ordered travel insurance but then realised I had it through my bank so cancelled it within 48 hours. I was told I'd be sent a cheque. Why they couldn't have refunded it to the debit card I paid with I will never know. I was told my cheque would be sent out in 5 days. That was 3 weeks ago. I'm still waiting for £54 to be refunded back to me. my policy is now well and truly cancelled so where is my money? Not a good service… Read Full Review

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★★★★★

“Best travel insurance highly recommend”

Written on: 04/05/2013 by EmmaUK (1 review written)

I am so pleased with the prompt way the post office dealt with my claim I can find no fault and can only give over 100% thank you and praise. I am currently on an annual trip in Australia, I suffer from epilepsy, and the declared this on the medical screening. Problem arose when I had a seizure in Sydney in November 2012 and an invoice for ambulance call out was sent to my brother in the uk in April this year! After phoning the insurance, was given an oversea number, was told what was needed… Read Full Review

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★☆☆☆☆

“Why do you not answer the phone? I tried to contact...”

Written on: 01/05/2013

Why do you not answer the phone? I tried to contact about a change in medical condition . My son broke his leg prior to our holiday and I have a few important questions to ask about flying. he is in a plaster cast and can I get connected? NO . I have been trying to get connected for over 3 hours.this is so annoying. Not impressed . Angry customer … Read Full Review

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Mils19A's Comment

Written on: 09/05/2013

Had the same problem. Spent 2.5 hours ringing to declare a medical condition to no avail. went to post office who said they couldnt help. The longest I hung on for was half an hour at which point it rang then hung up! Not impressed at all i am going to write in and recommend they check their staff are ok and not been kidnapped or something. An oversees call centre would have been easier to get through to.
A Mills

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Dave6376's Comment

Written on: 15/07/2013

This problem isn't unique to the Post Office. I had exactly the same experience with Essential Travel to the point that I am not prepared to renew my annual policy with them. I had hoped the PO would be better but obviously not. Thanks for the heads up. I'll look elsewhere.

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★★★★★

“Absolutely Recommended, forget the negs!”

Written on: 19/02/2013 by aviemore (1 review written)

Looking at some who have left low stars, I can see the reasons why the Post office Insurance wouldn't pay out, quite rightly. After one of our kids got sick, we cancelled the Disneyland trip. We had taken out the insurance the day before my daughter got sick, there was no way we could travel, but it had come on really fast. We followed the instructions made by the Post Office Insurance after we filled out the claim form, got the doctor to fill out his part, got the flight receipt and… Read Full Review

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★★★★★

“My claim was dealt with to my full satisfaction”

Written on: 13/10/2012 by tospo (1 review written)

I bought their "Classic Annual Multi-Trip" insurance and on our last trip to Europe, my wife developed really bad back pain with which she went to a hospital A&E (for which we had to pay a small amount) and was then treated (successfully) by an Osteopath. The treatment wasn't expensive, so this is a small claim but I can say that the member of staff at the call centre I talked to was very friendly and helpful and our claim was processed quickly and we received the full amount minus the access… Read Full Review

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★★☆☆☆

“No cooling off period within 28 days of holiday”

Written on: 25/07/2012

I took out travel insurance for my student daughter, and 8 hours later realised she was covered by our family policy. I emailed PO for a refund - yet another big company with an email black hole, why bother? 24 hours later I called. No refund as the end date of the holiday was too close. £27 for 8 hours insurance. Nice!… Read Full Review

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★☆☆☆☆

“Great Place For Stolen Credit Card Fraud”

Written on: 31/05/2012

I have tried to contact this company in regards to a stolen credit card of mine that was used to pay or services from this company. They have not responded to any of my email requests and are protecting the privacy of a thief. That being said, if you are a thief, this is a great company to deal with as they will protect your rights and hide you from the authorities and the victim. They apparently require little or no verification as to the owner of the credit card as well… Read Full Review

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