Post Office Travel Insurance Reviews - www.postoffice.co.uk

Click here if this is your business
★★★☆☆
3.0 / 5
52% of users recommend this
Click here if this is your business
  • Value For Money

Media Gallery for Post Office Travel Insurance - www.postoffice.co.uk

Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk
Post Office Travel Insurance - www.postoffice.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Excellent Customer Service re Claim Handling”

Written on: 06/06/2014

I had a claim of stolen luggage during my trip to Shanghai. Two weeks after I submitted the document I received my claim payment. The response was prompt, fair and hassle-free. I was very impressed with excellent customer service representatives while they were handling my claim, I spoke to two of them, they all are very friendly, professional and understanding. I highly recommend Post-Office Travel Insurance… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Slow and unprofessional”

Written on: 26/05/2014 by janus.madsen (1 review written)

I bought a Travel Insurance at Post Office. It is in fact Axo Insurance that is behind it all. Anyway, I got my bag stolen during a trip and upon return I made a claim. I called them, they set up things etc. and then had to wait a couple of days for them to send a letter (via email) to me what to send them (receipts etc.). I did so and it took a week before I was notified they had actually recieved them. Then I had to wait again in order for them to contact me on with the what was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WOULD NOT RECOMMEND”

Written on: 29/08/2013

I purchased travel insurance through Post Office, on the same day I realised I hadn't opted for zero excess so called them. The Post Office informed me I could not change this and it should have been done at the time of purchasing so I thought I'd cancel an re-do it only to be told I am not entitled to a refund due to my return date being within 28 days!!! TOTAL RIP OFF, STAY AWAY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jeff2013's Comment

Written on: 30/08/2013

Ring them back! They can set u up a new policy with removed excess. It can be done

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gp1981's Comment

Written on: 30/08/2013

When they said it could not be changed I thought exactly that but when I suggested it to the customer service agent she told me I wouldn't be entitled to a refund due to my return date being with 28 days. Terrible customer service, she was far from helpful I'm afraid.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Camera Stolen, refused as didn't have photo of camera”

Written on: 30/07/2013

My camera was stolen from my luggage while flying back from Spain. I was told that because A/ I didn't raise this with Spanish Police - How could I, being back in the UK B/ I didn't have a photo of the camera. Basically it was useless cover. I have very happily stayed away from post office services. If you want good insurance try hiscox. This is the first review I have given… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Best insurance??????!!!! No!!!!”

Written on: 21/07/2013

Won't payout because I didn't get a police report within 24 hrs of losing passport! Absolute joke how would I know they never sent the policy documents out!!!! Shocking customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No refund as yet. ”

Written on: 08/07/2013

Ordered travel insurance but then realised I had it through my bank so cancelled it within 48 hours. I was told I'd be sent a cheque. Why they couldn't have refunded it to the debit card I paid with I will never know. I was told my cheque would be sent out in 5 days. That was 3 weeks ago. I'm still waiting for £54 to be refunded back to me. my policy is now well and truly cancelled so where is my money? Not a good service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best travel insurance highly recommend”

Written on: 04/05/2013 by EmmaUK (1 review written)

I am so pleased with the prompt way the post office dealt with my claim I can find no fault and can only give over 100% thank you and praise. I am currently on an annual trip in Australia, I suffer from epilepsy, and the declared this on the medical screening. Problem arose when I had a seizure in Sydney in November 2012 and an invoice for ambulance call out was sent to my brother in the uk in April this year! After phoning the insurance, was given an oversea number, was told what was needed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Why do you not answer the phone? I tried to contact...”

Written on: 01/05/2013

Why do you not answer the phone? I tried to contact about a change in medical condition . My son broke his leg prior to our holiday and I have a few important questions to ask about flying. he is in a plaster cast and can I get connected? NO . I have been trying to get connected for over 3 hours.this is so annoying. Not impressed . Angry customer … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mils19A's Comment

Written on: 09/05/2013

Had the same problem. Spent 2.5 hours ringing to declare a medical condition to no avail. went to post office who said they couldnt help. The longest I hung on for was half an hour at which point it rang then hung up! Not impressed at all i am going to write in and recommend they check their staff are ok and not been kidnapped or something. An oversees call centre would have been easier to get through to.
A Mills

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dave6376's Comment

Written on: 15/07/2013

This problem isn't unique to the Post Office. I had exactly the same experience with Essential Travel to the point that I am not prepared to renew my annual policy with them. I had hoped the PO would be better but obviously not. Thanks for the heads up. I'll look elsewhere.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“Absolutely Recommended, forget the negs!”

Written on: 19/02/2013 by aviemore (1 review written)

Looking at some who have left low stars, I can see the reasons why the Post office Insurance wouldn't pay out, quite rightly. After one of our kids got sick, we cancelled the Disneyland trip. We had taken out the insurance the day before my daughter got sick, there was no way we could travel, but it had come on really fast. We followed the instructions made by the Post Office Insurance after we filled out the claim form, got the doctor to fill out his part, got the flight receipt and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“My claim was dealt with to my full satisfaction”

Written on: 13/10/2012 by tospo (1 review written)

I bought their "Classic Annual Multi-Trip" insurance and on our last trip to Europe, my wife developed really bad back pain with which she went to a hospital A&E (for which we had to pay a small amount) and was then treated (successfully) by an Osteopath. The treatment wasn't expensive, so this is a small claim but I can say that the member of staff at the call centre I talked to was very friendly and helpful and our claim was processed quickly and we received the full amount minus the access… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“No cooling off period within 28 days of holiday”

Written on: 25/07/2012

I took out travel insurance for my student daughter, and 8 hours later realised she was covered by our family policy. I emailed PO for a refund - yet another big company with an email black hole, why bother? 24 hours later I called. No refund as the end date of the holiday was too close. £27 for 8 hours insurance. Nice!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Great Place For Stolen Credit Card Fraud”

Written on: 31/05/2012

I have tried to contact this company in regards to a stolen credit card of mine that was used to pay or services from this company. They have not responded to any of my email requests and are protecting the privacy of a thief. That being said, if you are a thief, this is a great company to deal with as they will protect your rights and hide you from the authorities and the victim. They apparently require little or no verification as to the owner of the credit card as well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No good!”

Written on: 29/03/2012

Last year, I took out an annual travel insurance. I went to visit my daughter in Australia with a return ticket to London. Having been there for only two weeks, we received devastating news that my husband had died suddenly whilst in South Africa. The logistics of organising the funeral from outside the country from Australia was bad enough and within a limited time. I had to book a new return flight via South Africa to attend his funeral before returning back to England and that was a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“keen to take your money,but not to pay out”

Written on: 15/11/2011

I was the victim of a fraudelant activety when i was on a city trip to berlin,it involved an illegal game of what is called thimblerig,whereas you have to guess which dice the cup is under .I became involved in this illegal activety as i was forced to play against my better judgement,i lost over 250 euros alltogether,in total. I reported the matter to the german police and i made a statement ,i then contacted the post office insurance ,and i gave them all the relevant information and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Wiggywiggy's Comment

Written on: 27/12/2011

You total plonker. Of course they wont pay up. Maybe you should go back and have another go. You might win this time. I suggest 1000 euros. Oh right I get it, this is a wind up right?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lawswon's Comment

Written on: 25/04/2013

LOL.

Nice one, Rodders.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 08/02/2012

This is a joke right? Will the Post Office cover me if I put all my money on the favourite in the 4.30 at Kempton and it doesn't win?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 30/01/2012

Well of course you aren't covered for your gambling losses!!!
Put it down to experience and don't be so greedy next time.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rob69's Comment

Written on: 16/01/2012

Why should an insurer pay out for your stupidity in getting involved with illegal gambling?
Take responsibility for your actions.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 5 Comments
★★★★★

“Post office insurance was fantastic!”

Written on: 25/08/2011

This year ended up very ill in Majorca and was taken to a hospital on other side of the island nearly an hour away. As soon as the insurance was phoned they could not be more helpful. They arranged for us to move hotels nearer to the hospital and advised us to keep all our bills for taxis etc. They phoned us every day and advised us on what to do next. We phoned them to tell them I had been discharged from hospital and they arranged a flight that night back to the u.k with a taxi waiting for us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“This is how it should be!”

Written on: 18/06/2011 by petraisara (1 review written)

Never believe in insurance before. I bought this one thanks to the positive review of people I found here... actually the only positive one! I had to cut my trip in India shorter as my grandma passed away, send them all the documents and after 10 days I received the cover of my excess expenses plus all my unused flights cost. I've got more that I could expect from an insurance! efficiently and quick I'll recommend of course really good, even if I hope I'll never need it again... … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“During a family holiday, my father in law passed away...”

Written on: 03/11/2010

During a family holiday, my father in law passed away unexpectedly - we were in Turkey, he was in Norfolk, our car was at Gatwick and we live in Newbury. I called Fortis (as they were then - now Aegis)and they were fantastic. They got us home the next day, into Stansted and sorted us a car to Norfolk. At one of the most stressful times in our lives they were efficient, kind and helpful. We were hugely impressed by their fast attention to our claim too and grateful for them not making things… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“We purchased post office travel insurance online in...”

Written on: 13/07/2010

We purchased post office travel insurance online in April to cover our May holiday to Portugal. There was a problem with the website and they said they would have to post us the documents. A few days later we received them and flew off on holiday a day or so later. There was no notification that claims due to the ash cloud would be declined. Our flight home was cancelled due to the ash and we were initially told on the phone that we would be covered for travel delay. We got home and put the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I used to work in Insurance and took my CII exams, so...”

Written on: 24/06/2010 by noddydog (3 reviews written)

I used to work in Insurance and took my CII exams, so without blowing my own trumpet I know a thing or two about insurance. One of the golden rules of insurance is get everything in writing! Now the Post Office travel insurance is underwritten by Fotis insurance. This summer I and my family are visiting Thailand and we considered buying Post Office travel insurance since they won the UK's best travel insurance award for 2009. However there is a problem. A couple of months after the riots in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Response to noddydog's Review

Written on: 29/07/2011

You're an idiot and should have checked beforehand. They were very helpful when i rang. Email is never a reliable way of getting communication - you should know that working in Insurance. Well done for passing your multiple choice CII exam Mr Genius.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“excellent all round, claimed for lost luggage sent in...”

Written on: 06/06/2010

excellent all round, claimed for lost luggage sent in recipts and within 2 week got my cheque.... A++++… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview