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| Customer Service | 2.3/10   |
|---|---|
| Value for Money | 2.8/10 |
| Reviewer Rating | 1.7/10 |
| Overall Rating | 1.5/10 |
Full review by
Guest.
on 16th May 2008
User Rating : 2
Respect :
0
Good Points: Customer service understanding of problems is good
Bad Points: Unprofessionalism
General comments: I recently opened an online Abbey ISA, which was unclear so checked in the branch. The staff were not properly trained to offer
professional advice and after an altercation with the branch manager I found I was £700 overdrawn on my cash account because the ISA had been incorrectly processed. I then asked for a copy of my online ISA application form which was sent to me in the post complete with details of my Nat Ins Number, my maiden name, marital status, date of birth, full debit card number, ISA and cash account numbers and the piece de la resistance. My password. Such crass incompetence should be investigated by the Banking ombudsman and the Information Commissioner for Data Protection breaches and incompetence. Don't ISA with Abbey
Phoebe
Guest.'s review and ratings | 136 words
Review by
mwilson101
on 28th Apr 2008
User Rating : 0
Respect :
0
My recommendation would be not to touch the Abbey. They have not got one thing right for me so far, the staff are full of apologies but this doesn't mean you will get the service every customer deserves.
mwilson101's full review | 53 words
Review by
veitchm
on 26th Mar 2008
User Rating : 0
Respect :
0
I recently tried to open a Direct ISA with Abbey. Everthing seemed to be going swimmingly until this morning when I received a letter from them saying I was yet to return my application form and supporting documentation - despite the fact I had returned these documents two weeks earlier.
After a 50 minute phone call (from a mobile) and 5 service teams later I was still no closer to finding out what had happened. Totally frustrated, I went into a local branch where the remarkably unhelpful staf ...
veitchm's full review | 197 words
Review by
Guest.
on 26th Mar 2008
User Rating : 0
Respect :
0
I closed my current account 2 months ago due to poor service,they advertise 8% current account, trouble is they would not give it to you in writing, in the paperwork it only states 2.65%, so got fed up , and closed the account.
After taking out ALL my cash, got a cheque and letter, saying I had 53 pence in my account, this after specially asking for all my money when closing the account
Trouble is, for raising cheques they charge 20 pounds, so no way I was going to cash it!!!
Now I got a lette ...
Guest.'s full review | 154 words
Review by
Shereen
on 7th May 2007
User Rating : 1
Respect :
0
This is the worst postal account I've had - DO NOT make the mistake of being enticed my their attractive rates, as their poor postal service will take up to 2 months to acknowledge your deposit. I guess I should have realised sooner that this account was a no-hoper- after it took a good 10 weeks to set up the ISA transfer from my previous provider.
Shereen's full review | 71 words
Review by
Subodh Sil
on 29th Apr 2007
User Rating : 0
Respect :
0
After a dreadful experience in opening a Direct ISA Account, which took between 6 - 7 weeks to transfer into Abbey from my previous provider, I received a mini statement of my account from Abbey, which contained not only an incorrect account number, but also the balance of my account. I deposited £3000 to my account for the financial year 2007/2008, which did not show in their statement, so I phoned them about this error, and I was told that the above £3000 was credited in my origina ...
Subodh Sil's full review | 222 words
Review by
chevvies
on 2nd Oct 2006
User Rating : 2
Respect :
0
I haven't received a statement for my ISA account for over a year. Although I have twice made a request over the phone, and once at the branch, to be assured they would call me back to apologise and send me one, but that was 6 months ago. I tried over the phone again today to some call centre where English presumably was not the first choice language. In the end I had to put the phone down in exasperation. Now I'm moving elsewhere.
I previously cancelled my bank account with Abbey National ...
chevvies's full review | 106 words
Review by
ssmitht15
on 2nd Sep 2005
User Rating : 4
Respect :
0
I have held an ISA account with Abbey National from day one, and although I am not dissatisfied with the product, I feel the interest rates have slipped against the competition over the past couple of years, and I may shop around shortly.
The staff seem to change on the odd occasion when I call into a branch, and my local branch is a bit run down. There is never a queue, but two doors up, the Halifax is always full - tells a story perhaps?
ssmitht15's full review | 97 words | 1 comment added.
Review by
pinknsparkly
on 4th Mar 2005
User Rating : 8
Respect :
0
I have heard from several people that they have had problems using the phone system for Abbey. However, I opened my Mini Cash ISA through my local branch and had no problems at all. Abbey actually opened me an easy-access ISA instead of the Postal one, but when I phoned them up, the bloke on the phone sorted it all out for me and put my money into the Postal ISA instead - a change from telephone staff, who can't actually do anything to your account for you!
pinknsparkly's full review | 115 words
Review by
XX
on 10th Jan 2005
User Rating : 0
Respect :
0
Months ago, I called Abbey National enquiring about their postal ISA and requested an information pack, but never received anything. Makes you wonder what they are busy doing everyday.
XX's full review | 31 words
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