Easy Car Rental Reviews - www.easycar.com

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Latest Reviews

★☆☆☆☆

“ DON’T TAKE THE RISK OF BOOKING THROUGH EASYCAR”

Written on: 25/09/2016 by Kimberly183 (1 review written)

So many problems for just one car, I can even believe its possible. 1. Problem 1- we did not get the car category we booked. We did not get a mail stating we needed two credit cards from the person who where driving. It did not help that I, his wife had two (therefore we had 3 credit cards) This resulted in we had way to little space and it was not a good comfortable car. We started our Holyday by discussing over 3 hours with Hertz, who where not willing at all to help us as we had used Easy… Read Full Review

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★☆☆☆☆

“WARNING !!!!!!!”

Written on: 09/06/2016 by PPreston01 (1 review written)

My experience is that the amount you pay online to easyCar does not reflect the final amount that you will pay for the vehicle. I don't feel that this is made clear when ordering online. Regardless of the insurance you take out on booking you will be pushed to take out a more expensive insurance policy at the collection point and/or asked to put a refundable excess payment of around £1,000 as a block on your credit card. THEN you will have to pay for a tank of fuel at a premium rate and you… Read Full Review

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Hlavacek's Response to PPreston01's Review

Written on: 22/09/2016

Yes, it is my experience too.
It makes no sense to pay full insurance payment on site easycars!

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★☆☆☆☆

“Avoid...the companies they broker for will rip you off”

Written on: 13/02/2016 by Rcuddeback (2 reviews written)

We rented via EasyCar and received a rental through GoldCar in Italy. Then the charges started...I feel like I should have never given them my credit card number. After cross border fees and other non-sense fees not included in the rental price the final insult was a EUR 40 charge for "non-full tank return" despite the fact we returned it full as confirmed by the attendant. Neither GoldCar nor EasyCar would provide any details...it was just outright taking. The car itself was really… Read Full Review

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★☆☆☆☆

“Watch the hidden cost”

Written on: 20/01/2016 by Dr.J (1 review written)

The set us is simple, you hire the car at a fair cost from Easycar - they sub the hire and ALL RESPONSIBILITY - but... collect it and you MUST pay a refueling cost - well no, I will return full, thats fine so you miss the twice the tank cost rip off for them fueling it, but the refueling cost stands regardless if you fill it or not. (approx euros 30.00) So refueling cost it is not - rip off it is !!… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 11/09/2015 by Hawkins16 (1 review written)

Submitted application to join as a Driver with all required information including DVLA check code. Heard nothing for three days, even though website states you will be contacted within one working day, so contacted Customer Services only to be told, initially, that the DVLA check code had not been submitted with my application. When I challenged this I was then told that the code submitted was incorrect. Asked when I was going to be notified of this and was advised that I wouldn't be. So I'm… Read Full Review

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★☆☆☆☆

“what a joke”

Written on: 16/08/2015 by roiside (1 review written)

My husband and I decided to hire a car for our holiday in Italy in July this year. We found Easy car on line and decided to go with them and took out extra insurance with them to be safe. Happy days we thought all sorted. We arrived in Italy and inquired at information desk at airport to find out where we needed to go to get car, lady at car hire (smile) was not very helpful whats so ever she stated that the contract we had with easy car was not with them and we could not take care unless we… Read Full Review

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Hlavacek's Response to roiside's Review

Written on: 22/09/2016

Yes, it is true. It is exactly my experience too. Not in Italy, but in Menorca.

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★☆☆☆☆

“BEWARE renting from EasyCar; non-existent customer...”

Written on: 25/07/2015 by jdac (1 review written)

I rented a vehicle to be picked up at Lisbon Airport, Portugal on June 18th, with a vehicle return date of July 2nd. After paying for my rental, which included full insurance coverage, to EasyCar, I discover that my rental is actually being provided by a company called GoldCar. After finding the GoldCar desk at the Lisbon airport, my wife and I quickly discover that we have a 2.5 hour wait in a line filled with other customers who have also been waiting. Once at the counter, the clerk tried to… Read Full Review

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★☆☆☆☆

“Booked a car with this "company" and had to cancel a...”

Written on: 10/07/2015 by Lyonws1982 (1 review written)

Booked a car with this "company" and had to cancel a few hours later and the charged me nearly £50. when I enquired how they justify this charge I got no reply and still waiting. Never had this problem with other companies. DO NOT USE THEM ALL THEY SEE IS £££££££££££££££££££££££££.SET OF BANDITS… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 25/06/2015 by PeterKennett (1 review written)

Having booked 2 cars for our holiday in Spain, we were booked with 2 different companies, not really a problem just wasted 3 hours of our valuable holiday, my company Drivala was based off the airport, not a problem in fact better than our son who had to queue for over an hour for his vehicle! Advised to take out insurance in England as it's cheaper, took out the insurance, both companies refused to accept the English cover, just said not valid in Spain, paid out 123 euros + vat @ 21% for… Read Full Review

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★☆☆☆☆

“Would rather walk”

Written on: 19/05/2015 by Rocco319 (1 review written)

Terrible. Paid for three days but easycar only gave us two with the hire company so we ended up paying £64 more. Tried to contact them twice with no reply. Terrible company, would never use again… Read Full Review

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★☆☆☆☆

“Would rather walk”

Written on: 19/05/2015 by Rocco319 (1 review written)

Terrible. Paid for three days but easycar only gave us two with the hire company so we ended up paying £64 more. Tried to contact them twice with no reply. Terrible company, would never use again… Read Full Review

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★☆☆☆☆

“deliberately confusing”

Written on: 08/05/2015 by Eatonjg145 (1 review written)

We hired a car for a few days in Tenerfife attracted by the apparently cheap price. Infact, the contract is very confusing and eventually we paid more than other car companies, expecially because they extra charge your fuel. To avoid, you better go to more established car rental companies… Read Full Review

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★☆☆☆☆

“Avoid easyCar.com”

Written on: 17/01/2015 by Seajim (1 review written)

I succumbed to 2 highly opportunistic business practices operated by this bunch who must be making a killing. Firstly in the very small print was an insurance excess of 1,000 euros - in my book that isn't insurance at all. And guess what, truly exorbitant rates for damage waiver. Secondly, return with empty - well we couldn't do that as we didn't do enough miles. We collected from Pisa Airport in July 2014 for family holiday. Never again!… Read Full Review

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★☆☆☆☆

“I booked a Ford C Max through Easycar from Malaga...”

Written on: 29/09/2014 by Shactype (1 review written)

I booked a Ford C Max through Easycar from Malaga airport for nine days at a cost of €66. When I arrived, the company providing the rental, Record Go, did not take debit cards for the deposit and so I had to pay an additional €9 per day in addition to a handling charge of €23.99. In addition my card was charged €80.58 for fuel in case I did not bring the car back with a full tank. This was subsequently refunded to my car but I was charged to convert from GBP to Euros and back again and… Read Full Review

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★☆☆☆☆

“Be carefull, ”

Written on: 26/09/2014 by KelvinHeath (1 review written)

Please be carefull with those guys, after canceling the car I booked through them, they issued charged be with the full amount of money I have paid for the reservation on the first place and declare it as a cancellation fee.. Isn't it a steal or what?… Read Full Review

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★☆☆☆☆

“Beware!, Beware!, Beware - DO NOT CONSIDER EASYCAR ”

Written on: 12/09/2014 by Suegell (1 review written)

Cannot possible recommend this company. We were certain that we had all eventualities covered when booking our car for our u k holiday. We're taken by surprise when we got to the Alamo desk to find that we then had to purchase extra insurance to cover us fully. Easycar totally mislead you into thinking that you are covered. I will say I did not fully read all the terms and conditions, so I am asking you to ensure you are fully aware of the limited cover you are obtaining when purchasing… Read Full Review

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★☆☆☆☆

“Don't use easy car!!”

Written on: 29/08/2014 by Nickcoopp (1 review written)

We booked our hire car through easy car, and paid online, when we picked our car up at faro airport we got charged £290 extra for no reason, we only found this out by looking at our bank statement when we had returned from our holiday! Would not recommend what so ever!… Read Full Review

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★☆☆☆☆

“The company refused to refund the payment even though...”

Written on: 15/08/2014 by KylanAlexander (1 review written)

The company refused to refund the payment even though did not provide me with a service at the rent station. I did not get the car from them but payment was taken. They play the hiden terms and conditions with. Will never ever deal with easycar who are renting from other companys, such as HErtz in my case - the worst experience ever and a total loss of 250 Euro… Read Full Review

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★☆☆☆☆

“If you need an extra driver be aware they charge”

Written on: 30/07/2014 by Chaneypj1977 (1 review written)

Arrived at Hertz to pick up car, had 2nd driver which was on confirmation, they claimed they new nothing about easycar, they would charge over 100 for another driver. Confirmation said 157.50 Hertz said they took 142.00 and the extra driver which was on the confirmation was not included. Used easycar before with Europcar and the extra driver wasn't a problem! Customer service agent was beyond rude and the call centre was useless. … Read Full Review

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★☆☆☆☆

“DO NOT hire from EasyCar, they add NO value”

Written on: 29/07/2014 by JonCC (2 reviews written)

After spending some time pumping in my details to the Easy Car website, I was given a "total car hire price" from Easy Car of around £68. My first grievance was that Easy Car did not inform me of what car hire company I was purchasing until after I had clicked to confirm purchase. This is completely not acceptable as a consumer I should be informed of who I am buying from. After purchase my email confirmation told me that the car hire firm was Fire Fly, A firm that has received much negative… Read Full Review

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