Easy Car Rental Reviews - www.easycar.com

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“What a joke”

Written on: 02/09/2017 by Skylero18 (1 review written)

Picked car up at Palma which was chaotic,ticket system took an hour !same chaos when returning car, won't ever use them again… Read Full Review

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★☆☆☆☆

“Incompetence and ignorance”

Written on: 17/07/2017 by ColinSouthportUk (1 review written)

Arrived at Basle on time to find the Desk in darkness at 10pm and told they had gone home. Had to get taxi and return following day. Told by customer services I would get taxi fare back and first day rental. Weeks later they are disputing when I landed and despite having documentary proof failing to address my claim. Customer service is nil. Cars are not what was ordered. Do not use this company unless you want to risk having your holiday ruined… Read Full Review

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★☆☆☆☆

“Unreliable car rental company:EASYCAR”

Written on: 07/07/2017 by McIntosh88 (1 review written)

I would give them zero star If that was possible. When I book, it said it was free cancellation, then my plans changed and I had do cancel. What did I face is that 25 gbp cancellation fee. I called the customer services, they said when you book with deposit, they don't refund deposit. And there wasn't any warning or info when I made the payment. I believe free cancellation means free. Shame on you easycar. Beware of this company at any cost!!!… Read Full Review

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★☆☆☆☆

“Go elsewhere”

Written on: 01/07/2017 by 5635gfb (1 review written)

The rental price was too good to be true, there were extra costs added at the airport that appeared nowhere on the booking confirmation. Also they charged us 50 euros for a scratch on the wing mirror that was clearly there before we hired the car and not easily visible in the pr-hire check. They will probably charge the next hirer for the same scratch… Read Full Review

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★★☆☆☆

“So went online using "Manchester airport car hire"...”

Written on: 20/06/2017 by cgt2408 (1 review written)

So went online using "Manchester airport car hire" this as I recall was high on the returns. Booking was easy enough and quick, price seemed reasonable. But...billed a month in advance and in US Dollars for some reason. You are only covered by third party insurance which is not acceptable to car hire companies you will have to buy more insurance. Basically they are upselling, my car was actually with Budget and this bunch added more than £50 on then add in the extra insurance you will… Read Full Review

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★☆☆☆☆

“Car Not Available”

Written on: 04/05/2017 by kwik33 (1 review written)

I booked an Audi A3 convertible through easycar.com on 1st May to pick up in Naples on 19th May but when the confirmation email came it said awaiting availability confirmation from Budget the supplier. Initially a note said I would get confirmation by the 4th May, then the 5th and then no date. I thought I had best ring today and was told the car was not available and would I like to choose a different car. Terrible service from Easycar and I would not recommend… Read Full Review

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★☆☆☆☆

“completly dishonest”

Written on: 17/03/2017 by Yates21 (1 review written)

first of all once you book with full protection the story at the counter is different. the charged me additional EUR 238,69 and I was advised that EUR88 will be returned. Upon return only EUR 71 were to be refunded and not 88 as advised. GPS given was in German so I got lost on the way back so I was 45 minutes late and I was charger EUR 45 plus 9 Euros for petrol when I filled it up just outside the airport. I called them and of course please fill the complaint online. such a horrible customer… Read Full Review

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★☆☆☆☆

“Charged £150 for leaving a bottle hidden under seat”

Written on: 24/01/2017 by Marinak23 (1 review written)

DO NOT USE!! We did not clean the car at the end of the weekend but left it in a good condition and got charged £150 for cleaning including admin fee from easy car club!! If you hire from air bnb you are not expected to scrub the place clean after your visit. This will not work if it treats its customers so poorly when hiring the vehicle… Read Full Review

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★☆☆☆☆

“sent me off in a car with a flat tyre”

Written on: 21/01/2017 by Pope285 (1 review written)

i hired a car from the glasgow office. they didnt give me the car i had arranged supposedly they had upgraded my car. we did the check of body work and then the office boy had to take it away to pump up the tyre! not long after setting off on my 5 hour journey the sensors stated that the tyre pressure was low. i got to my destination thankfully. i needed to call out the AA who stated that the car should not have been dispatched as the secondary tyre in the car is not the correct one for long… Read Full Review

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★☆☆☆☆

“Hidden costs BE CAREFULL ”

Written on: 09/12/2016 by didierb (1 review written)

To calculate the real total cost of the rental we were supposed to go into the general terms, find the rest of the cost, and add it to the initial cost presented on the reservation page ? These additional costs should have been added right away to the total on the booking page, or at the very least visible on that page without having to search for it in another link. The way this company's offer was presented is misleading and constructed so as to look cheaper than other providers, who don't… Read Full Review

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★★★★★

“Settled a claim I had without any quibble.”

Written on: 01/11/2016 by SavanahTucker496 (1 review written)

Hired a car via Easy Cars in July 2016 and elected Drivalia Car Hire in Alicante, Spain. Purchased full protection insurance from Easy Car. Arrived to pick up car and had hard sell from staff at Drivalia for extra insurance. Declined the extra cost. Staff member was miffed at this but not as miffed as I was when they charged over 90 Euros for fuel. Made sure the car was returned very, very, empty on fuel. So empty it was running on fresh air ! Anyhow, the day before car was due to be… Read Full Review

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★☆☆☆☆

“How to be ripped off in Larnaca, Cyprus”

Written on: 19/10/2016

We hired a family sized car for our holiday in Cyprus this year, made sure it was big enough for 5 as our children are as tall as us! Never had a problem in all the years we have been travelling to Larnaca. Upon going to the Europcar desk we were informed that the largest car is a Nissan Note not a Ford Focus! slight difference in boot size etc..... thank goodness we only had hand luggage we would never have fitted a suitcase in the boot. We had purchased full insurance as well when booking… Read Full Review

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★☆☆☆☆

“Hidden charges”

Written on: 28/09/2016 by AJG1967 (1 review written)

booked through easy car for Malaga, was then through record go - no customer service skills at all, wanted 2000.00 deposit or 150.00 extra for more insurance and then 64.00 for petrol, car was not ready, had to wait!! went back to ask again,where was car and a security guard stood over us and said join the queue again !! the queue had 15 people in it- we were then faced with a very rude and sarcastic little Spanish lady who then laughed at us. The car was ok, but would never use this company… Read Full Review

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★☆☆☆☆

“ DON’T TAKE THE RISK OF BOOKING THROUGH EASYCAR”

Written on: 25/09/2016 by Kimberly183 (1 review written)

So many problems for just one car, I can even believe its possible. 1. Problem 1- we did not get the car category we booked. We did not get a mail stating we needed two credit cards from the person who where driving. It did not help that I, his wife had two (therefore we had 3 credit cards) This resulted in we had way to little space and it was not a good comfortable car. We started our Holyday by discussing over 3 hours with Hertz, who where not willing at all to help us as we had used Easy… Read Full Review

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★☆☆☆☆

“WARNING !!!!!!!”

Written on: 09/06/2016 by PPreston01 (1 review written)

My experience is that the amount you pay online to easyCar does not reflect the final amount that you will pay for the vehicle. I don't feel that this is made clear when ordering online. Regardless of the insurance you take out on booking you will be pushed to take out a more expensive insurance policy at the collection point and/or asked to put a refundable excess payment of around £1,000 as a block on your credit card. THEN you will have to pay for a tank of fuel at a premium rate and you… Read Full Review

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Hlavacek's Response to PPreston01's Review

Written on: 22/09/2016

Yes, it is my experience too.
It makes no sense to pay full insurance payment on site easycars!

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★☆☆☆☆

“Avoid...the companies they broker for will rip you off”

Written on: 13/02/2016 by Rcuddeback (2 reviews written)

We rented via EasyCar and received a rental through GoldCar in Italy. Then the charges started...I feel like I should have never given them my credit card number. After cross border fees and other non-sense fees not included in the rental price the final insult was a EUR 40 charge for "non-full tank return" despite the fact we returned it full as confirmed by the attendant. Neither GoldCar nor EasyCar would provide any details...it was just outright taking. The car itself was really… Read Full Review

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★☆☆☆☆

“Watch the hidden cost”

Written on: 20/01/2016 by Dr.J (1 review written)

The set us is simple, you hire the car at a fair cost from Easycar - they sub the hire and ALL RESPONSIBILITY - but... collect it and you MUST pay a refueling cost - well no, I will return full, thats fine so you miss the twice the tank cost rip off for them fueling it, but the refueling cost stands regardless if you fill it or not. (approx euros 30.00) So refueling cost it is not - rip off it is !!… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 11/09/2015 by Hawkins16 (1 review written)

Submitted application to join as a Driver with all required information including DVLA check code. Heard nothing for three days, even though website states you will be contacted within one working day, so contacted Customer Services only to be told, initially, that the DVLA check code had not been submitted with my application. When I challenged this I was then told that the code submitted was incorrect. Asked when I was going to be notified of this and was advised that I wouldn't be. So I'm… Read Full Review

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★☆☆☆☆

“what a joke”

Written on: 16/08/2015 by roiside (1 review written)

My husband and I decided to hire a car for our holiday in Italy in July this year. We found Easy car on line and decided to go with them and took out extra insurance with them to be safe. Happy days we thought all sorted. We arrived in Italy and inquired at information desk at airport to find out where we needed to go to get car, lady at car hire (smile) was not very helpful whats so ever she stated that the contract we had with easy car was not with them and we could not take care unless we… Read Full Review

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Hlavacek's Response to roiside's Review

Written on: 22/09/2016

Yes, it is true. It is exactly my experience too. Not in Italy, but in Menorca.

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★☆☆☆☆

“BEWARE renting from EasyCar; non-existent customer...”

Written on: 25/07/2015 by jdac (1 review written)

I rented a vehicle to be picked up at Lisbon Airport, Portugal on June 18th, with a vehicle return date of July 2nd. After paying for my rental, which included full insurance coverage, to EasyCar, I discover that my rental is actually being provided by a company called GoldCar. After finding the GoldCar desk at the Lisbon airport, my wife and I quickly discover that we have a 2.5 hour wait in a line filled with other customers who have also been waiting. Once at the counter, the clerk tried to… Read Full Review

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