Written on: 09/05/2013
I selected a van to move my nephew and his pregnant wife to their new home. I could not take the van because my computer ID check was not successful. I had my passport, driving licence and my Register Of Electors card with me. So had to make alternative arrangements for the van. Well done A1 Removals Exeter! A1-removal.co.uk. I had paid a £14.93 deposit which they are refusing to return. This is sharp practice. Do not use them. (read more)
Written on: 19/04/2013
PLEASE NEVER USE EASYCAR.COM I recently went to Pisa on business and had booked a car through Easycar.com to be collected through Avis. when I got to the desk I was told that the easycar.com account had been suspended and I had to rebook there and then pay direct to Avis and then claim my money back from easycar on my return to England. Imagine my shock as I had only received an email from easycar 5 days before reminding me to pick my car up. I tried to call the easycar number but lo and... (read more)
Written on: 22/11/2012
I booked a car from Rome Fiumicino airport through EasyCar and found out it was to be supplied by Locauto. Look for yourself to see what experiences renters with Locauto have, but apart from that, I had a problem (of my own making, in fact) and needed to contact Easycar customer service. Impossible - there is no phone numner, and mails to the e-mail address provided on their website bounced. I understad they are a "low overhead" operation, but SOME contact with ciustomers is necessary!! (read more)
Written on: 20/11/2012 by Mattspain (1 review written)
After waiting 45 min in the freezing cold at gatwick airport I decided to call Green Motion part of easyCar as I noticed buses coming and going but not stopping at the stated stop only to be informed I needed to move to another collection bus stop. When collecting my vehicle the website stated 3 suitcase symbol and the fiat panda I was allocated only was able to take 1 case. Also no air con which I did not need but was stated as being on vehicle and clearly was not. The car was dirty and... (read more)
Written on: 20/10/2012 by Jamesiet123
We recently booked a car at Murcia airport through easy car. On paper it looked fine. In reality it was a nightmare. At the airport we were re charged for insurance which we had already booked and paid for through easy car and other extras. We found the person on the desk overly assertive and dismissive. Even though we paid 80euros deposit at the time of booking this seemed to disappeare. The experience was so distressing it reduced my partner to tears. When we got back we made a complaint... (read more)
Written on: 11/10/2012 by Acutt
We hired a car on the easy jet site, which was theought Advantage car hire in Alicante Spain. We waited 1 and a half hours in the queue to get the car and paid an additional £137.00 on top of our booking in hidden costs! AVOID! They make you pay in advance for a full tank of petrol even if you don't use it all! In addition to being in the queue so long they forgot to give us a tickets to exit the car park, just to top it all off... (read more)
Written on: 26/09/2012
I booked a car through Easycar for my son to use in Ireland. The terms and conditions stated that the car could be used in the UK, Ireland and Republic or Ireland. When he went to collect the car he had to sign a form saying that the car could not be driven outside of mainland UK. Luckily he was switched on enough to notice that detail. In the end he had to find an alternative at the airport which was £100 more expensive. At no point during the booking process were we told that the car we... (read more)
Written on: 23/08/2012 by Gary29 (1 review written)
I booked a car for the Isle Of Man through EasyCar. Their website was reasonably easy to use, lots of cars to choose from, my deposit was taken, I received an automated resonse with a booking voucher, and a separate confirmation. Great, so I thought. Unfortunately it then all started to go wrong. Six hours after making my booking I got a call from the hire car company on the Isle of Man saying they did not have an economy car as I had booked, and only had a much larger one. I would need... (read more)
Written on: 23/07/2012 by UpsetclientXxXL (1 review written)
I wish I would have done some research about them before renting the car. The car was nice, pretty new, but "by mistake" they charged my deposit of 1000 Euro and I have to wait 30 days until they will reimburse the money. How convenient for them. I had to make 2 phone calls at a rate of 0.63 Euro/min to talk with them and only after I wrote an email I received a confirmation that they will reimburse the money. I will never, ever rent from Locauto. (read more)
Written on: 05/04/2012
Hired vehicle online for 21 days with pickup Heathrow, and requested full fuel tank & SatNav, also took out extra 'cover-all' type insurance and paid them the extra. Vehicle finally arrived over an hour late, near empty tank & no SatNav. Had to drive away from destination towards London to pick up SatNav, but still no fuel. Forced to also hand over GBP500 from my credit card as security. Finally departed hours late. On return 21 days later to Heathrow, had to wait over an hour for courier... (read more)
Written on: 13/03/2012
I rented a convertible at Alamo San Francisco through Easy car : BIG MISTAKE ! No convertible were available at the agency. Alamo claimed that Easy car over booked cars. At the end, I don't want to know, I just understand that I never received the product I payed for. I will then never use them again. (read more)
Written on: 13/03/2012 by guitar88
easy care are simply rubbish. i rented a car and paid the online deposit to be called the next morning saying the hire company didnt have any cars. I was unable to get a car same day with easy car so was left paying a huge amount with a local company. after many emails easy car refuse to refund my booking fee as it was apparently because i didn't have my paper license. This is made up and i do have my license, both parts. They also when asked had no proof other than the car hire company said... (read more)
Written on: 21/02/2012 by grabone (1 review written)
Hear is a copy of my letter ,it says it all Dear Sirs Following our advance booking and payment for a luxury 7 seat MPV automatic ( Toyota Previa chosen ) And your subsequent conformation of availability we arrived at Dublin airport and checked in at the Thrifty Dollar car Hire as requested. Firstly no car was available with the excuse that it was left in Dublin Town and not at the airport and that somebody had been sent to pick it up. One hour later there was still no car and we were... (read more)
Written on: 09/01/2012 by Idontliketomoanbut
You will be charged for a full tank of fuel priced over 1.5 times local rate. There is collusion between Easycar and Gold Car in Fuerteventura. In the small print where you will not look Easycar include a charge that you will be required to buy a full tank of fuel. When you get there it is charged at an extortionate rate. You will not realise because you sign a digital pad that does not display the amount that you are signing for. Your documents are given to you folded in an envelope so you... (read more)
Written on: 19/09/2011
I used Easycar to hire a car for a recent trip to Spain as they were one of the lowest prices available. However, when I picked the car up in Spain it was a lower class of car which should have costs over £100 less. I emailed Easycar as soon as I returned to the UK and nearly four weeks later I still have not received a reply even though I have chased them. I would advise anyone who needs to have a certain car type or size to use someone else. (read more)
Written on: 04/08/2011 by flappie2000 (3 reviews written)
Don't rent at Easycar, if you have any problems, there is no way to reach them. They don't have a telephone number (really), and don't respond to emails at all. Even their partners (the actual car rental companies), have no means to reach Easycar by telephone or email. We had to pick up the car, for which we paid for via Easy Car, at SicilyByCar at Olbia Airport, but got confronted with the problem that they accepted only credit cards in combination with a pin code. We did had the credit... (read more)
Written on: 29/05/2011
I'll have to break the trend here and say I actually got quite good service from Easycar. When I arrived at Edinburgh Airport to collect a car from Budget/Thrifty Rentals, which had been booked through Easycar, there was none. Nor could Easycar be contacted as they were closed for a public holiday. Budget had no record of the booking, and I was forced to rent another, more expensive car. However, Easycar have since surprised me by refunding the cost of my booking and also the extra money I... (read more)
Written on: 01/05/2011
Online I booked and paid in advance with 'no risk' insurance to easycar. At Milan, the rental company was called LOCAUTO. The personnel were rude from the start. They told me I had to pay 20 euros a day extra insurance or else have 1000 euros blocked on my credit card.They said it was because I had booked on line. I ended up agreeing to pay the 20 euros but then I was told they would have to block300 euros anyway, BUT this would not cover me for window breakage i.e. if a theif broke into... (read more)
Written on: 11/04/2011
Booked a car through Easycar for 1 week at Murcia airport. Company in airport was Goldcar. Easycar quoted '106 for the week. Actual cost on arrival airport was £263.00 (pounds not euros). This did include '50 for 2 baby seats but note that Goldcar charged us '93.00 for a tank of fuel that was non negotiable. To fill the car up was approx '55/60. Total rip off.
Would never use Easycar again. Ever. Or Ryanair for that matter. (read more)
Written on: 29/03/2011
Hire Eurocar through Easyjet. Pick up was fine car was good. Informed me that I needed Winter tyres as I was travelling to Austria, which was correct and I paid the extra. Upon returning the car you are required to leave it with the keys in and report back to the check-in desk. When I got my bill the was a charge of '130 for refuelling the car plus the cost of the fuel. I immediately offered to refuel the car but this option was denied, even though I had returned the car 3 hours early. ... (read more)
Written on: 15/02/2011
Very bad and unflexible customer services!!! My boyfriend and I were coming back from holidays and we booked a car with easycar online. Unfortunately I didn't have the paper part of my licence with me... The agency that was actually renting the car were willing to give us full refund as we couln't rent the car. When they noticed we did it online through easycar, they said the couln't give us the money back. BUT the ensured me they weren't going to charge easycar for the booking.
I called... (read more)
Written on: 27/01/2011
Dont think of using these guys. I had a problem and they were absolutely inflexible in solving any sort of customer problem. All employees are on protocoled groupspeak like automatons and have no capacity for customer service. I will never use them again. (read more)
Written on: 28/12/2010
Before hiring from easycar, I read many reviews which were mostly very negative! However I also read reviews for many other companies and every company seemed to have negative reviews so I decided to go ahead anyway.
I booked online and paid a small deposit (decided not to pay the full amount upfront in case of problems) and chose the smallest budget car available. From reading all the reviews before hand I was aware that despite the low cost quoted for 2 weeks hire (87 euros) that... (read more)
Written on: 15/12/2010
Horrendous service, and even more horrible after sales service. Would not recommend, definitely won't be using them again myself. (read more)
Written on: 13/12/2010
Disgraceful. Car was broken into and their GPS unit stolen from the glove compartment. After 5 months of rubbish customer service they still refuse to pay me back for the GPS unit.
Despite the fact that I took out "ZeroRisk" insurance with them, which covers "theft", they argued over legal wording of the policy!!
Not only that, their local car hire subcontractor AutoRent, who loaned the vehicle, made up the price of the GPS unit on the spot! EasyCar and AutoRent never ever provided me a... (read more)
Written on: 09/11/2010
Outrageous & Disgraceful ~~ STAY AWAY FROM EASYCAR.
((to be honest, they don't even deserve 1 star....))
We booked a bigger size of Nissan Note (with abit extra cost of course), but when we arrived Pisa to pick up the car, EasyCar said the car we booked was not ready, they have Nissa Micra for us. I was not willing to accept a small Micra because I paid extra to get a bigger one not a smaller one. We ended up taking a Colt instead cuz not want to wait at the airport until someone return a... (read more)
Written on: 30/10/2010
EASYCAR RENTAL is my worst experience of hiring a car ever! They link with a broker (1st UK CAR RENTALS) which was where the problems began! There appeared to be no communication between the two companies! There was no one there to pick me up at the airport as there should have been at 8.30am! The office did not open till 9am in the morning - not great for anyone no business, just down for the one day and trying to get to a meeting! When I did eventually get someone on the phone just... (read more)
Written on: 25/10/2010
Easy Car and Alamo are a Rip off do not use them. We Hired a 'Premium Vehicle' a Mercedes C Class Auto from Paris Gare Du Nord. When we picked up the car from Alamo/ National we where told the Mercedes was not available they had a choice of a Renualt wagon or a Citroen C5 both stanadard vehicles according to the Alamo Rental Car choices. We were not happy and due to the time difference waited an hour to speak to Easy Car in London to try to sort this out
Spoke to the customer service lady... (read more)
Written on: 22/10/2010
i never got to use the car due to accident prior to my trip. easycar allowed me to cancel my reservation with full refund if i provided medical documentation. they responded quickly to my emails. i will book with them again. (read more)
Written on: 21/09/2010
Great for finding the cheapest car hire deals. Easy Car dont hire out cars themselves, they use their partners. It is an excellent company to use if price is your priority... Had no problems with Easy Car themselves, just watch out for Sixt car rental as they are sharks! (read more)
Written on: 18/09/2010
I have used 3000 in France and Ireland for years and always had first class service. Definately recommend 3000 to anyone. (read more)
Written on: 17/09/2010 by groggi42 (3 reviews written)
Easycar offers a special scheme for renting cars in that you get them with an empty tank, can return them empty but have to clean them before.
So far, so okay. When I picked up my car (reserved over the Internet) I found out that it was a Smart and not a Mercedes A-Class as I had expected. This was a bit of a problem as I had to pick up a friend in Bilbao on the way to Santander and there wasn't really a lot of space for luggage.
Then I wanted to prolong my contract over the Internet and the... (read more)
Written on: 13/09/2010
On June 13th this year - prior to an extended trip to UK and Europe, we made an online booking on the Easycar.com website for an 8 day hire with Hertz Victoria. We paid this in full with our credit card a total of GBP228.08, and made a booking for July 15th to 23rd.
When we left New Zealand, with the last minute stress of travelling around the world, we did not take our NZ driver's licences, mistakenly thinking the International driving permit would cover this.
We discovered our error... (read more)
Written on: 01/09/2010
I rented a car with EasyCar on Cyprus, Larnaca Airport in August 2010 for 2 weeks. It was one of the lowest prices I could find with an 24hours office directly in airport (it was essential for me, as many local car rentals were situated near the airport (2-3 km from) - not the best variant, and international car rentals were far more expensive)
I was really shoked with feedbacks of other customers posted here (I red them after booking the car, and almost decided to cancel the order but... (read more)
Written on: 30/08/2010
PLEASE DO NOT USE THIS COMPANY. Although the car hire was ultimately through a local spanish company, we hold Easycar responsible for the dangerous state of the vehicle.
Both front tyres were completely bald, the car had numerous dents & misfired regularly. As we collected the car in the dark, we didn't notice the state of the tyres - given that we then drove at high speeds on motorways, I shudder to think of the consequences of one or both of the tyres blowing. I equally dread to think... (read more)
Written on: 12/08/2010
Do not touch easyCar with a bargepole. Your price may include insurance but them Avis at Malpensa will sell you a second insurance unless you read the small print in fine detail and become a lawyer instead of a mere car hirer. After the event neither easyCar nor Avis are interested in a refund as you have signed the Avis agreement. (read more)
Written on: 04/08/2010
I can summarize the experience of Renting at EasyCar as pennywise, poundfoolish.
We rented the car in april. The car was dented and had a half filled gas tank. We had to bring it back half filled (which is impossible, so it was 3/4 filled when we brought it back).
Three months later 2 x '50,- was charged on my creditcard. The creditcard company informed me that this was for a '50 police fine (driving through a "limited zone"). EasyCar (HQ based in Palermo, but that doesn't mean anything)... (read more)
Written on: 26/07/2010 by spursla1 (2 reviews written)
SCAM!!! It takes a lot for me to start writing letters of complaint about services etc.. but easycar have stunned me with their scam.
I hired a car with them online. The booking was accepted, and I was due to pick the car up the next morning from their supplier Sixt, in Bow, London. Just before I was about to leave to pick up the car, I got a call from Sixt to say they had no cars available. I was gob smacked. They even blamed me for booking so late! I was assured that no money had been... (read more)
Written on: 20/07/2010
Shocking! Cancelled the car hire with the supplier who told me that this was fine. Hadnt seen the refund I was led to believe I would get in my account so I phoned Easycar who are now refusing to give me the refund. So I have paid for a car that i didnt even get.
AVOID at all costs. Completely unhelpful customer service team.
Would not recommend this company to ANYONE. (read more)
Written on: 20/07/2010 by dmconnor40 (2 reviews written)
Easycar seem to have had fairly mixed reviews on this website which made me wary of using them. If their competitors hadn't been so much more expensive then I probably wouldn't. I have to say that I was pleasantly surprised.
I rented a small car at Olbia Airport in Sardinia via a company called Eurorent using Easycar as the broker. The voucher system worked without any problems. It was the cheapest online price I could find. Eurorent staff were very friendly and spoke good English. They... (read more)
Written on: 08/07/2010
DANGER DANGER. We picked up a Nissan Note at Pisa airport. There were no marks/dents on paperwork but when we went to the car is had load of dents and bashes which we noted. It was only a couple of days later when parked we noticed that all 4 tyres were totally bald - 2 so bad that wire was showing in them. Rang Pisa office - told us to go to a garage nearby where we were staying and have them changed. Went to 2 garages wouldn't deal with Easy Car. Third was was very helpful and would do... (read more)
Written on: 05/07/2010
We had to wait 3 hours to receive the car and when we eventually received it, it was dirty. The suspension wasn't great, the wheel squeaks, the stearing wheel shakes if you go fast. Not ideal specially when they knew we had two little kids 2.5 and 16months baby
I would not recommend them to anyone! (read more)
Written on: 29/06/2010
Budget and Easycar's rental system in Belfast City airport seem to be set up to dupe customers. We ended up paying twice for insurance, neither company seems to think that's a bad thing and blamed each other. Very unhelpful staff who told us the wrong information and took a long time to feed back unhelful information.
I wish they'd tell you online that the money you pay for Zero Cover quite literally covers you for nothing! Would never use again nor would I recommend to anyone I know. (read more)
Written on: 14/06/2010 by Blueboy2 (2 reviews written)
Booked a car with Easycar online booking on 27/05/10 to hire car from a local pick up point in London for sat 29 May 10 to Tues. 1/06/10. Paid £41.48 deposit online. Full balance to be paid on collection on the Sat morning. As soon as I received the location of pick up in Bow London, and booking No. I, within an hour of booking online, contacted the location where I was to collect my car to confirm with them my booking and that a car will be ready for me between 9am-9.30am Sat. I was... (read more)
Written on: 25/05/2010
I booked a compact car with Easycar in April and paid £398. I contacted them today to ask how much it would cost to change to a large family car. They quoted me £766 on top of what I have already paid. I checked the website and I could book a large family car with them today for £745 - over £400 less than they are asking me. The website shows free cancellation cover. What they dont make clear is that this FREE cover is only available for 24 hours. I am absolutely disgusted with this... (read more)
Written on: 30/03/2010
Easy Cars...the worst car rental..extremely bad service..I know this might sound harsh...but they are seriously a bunch of thieves...
I hired a car for my mother who was off to dubai with easycarz..when she went to the supplier at dubai airport..they said they received communication that payment had not gone through and that she would need to try to book it again..checked my online banking account and there was no sign of purchase with easy cars..so i booked it again..2 weeks later, i got... (read more)
Written on: 24/03/2010
I also would suggest not to hire anything from Locauto.
The problem for me was to give back the vehicle after use.
When I gave back the car, nobody was there to inspect the car for damages and for the level of petrol in the tank. As a consequence, I had no documentation showing that the car was without damages and fully tanked.
Since I am an experienced traveller, I went to the customers' assistance desk to get the docuemnt with the confirmation that the car was OK and fully tanked, but... (read more)
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