Easy Car Rental Reviews - www.easycar.com

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Latest Reviews

★☆☆☆☆

“DO NOT hire from EasyCar, they add NO value”

Written on: 29/07/2014 by JonCC (2 reviews written)

After spending some time pumping in my details to the Easy Car website, I was given a "total car hire price" from Easy Car of around £68. My first grievance was that Easy Car did not inform me of what car hire company I was purchasing until after I had clicked to confirm purchase. This is completely not acceptable as a consumer I should be informed of who I am buying from. After purchase my email confirmation told me that the car hire firm was Fire Fly, A firm that has received much negative… Read Full Review

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★☆☆☆☆

“No guaranty. Get your car damaged!”

Written on: 23/07/2014 by sosana (1 review written)

I have rented my car 5 times on this website. The first 3 times I had no problem… Then I had a woman who had an accident with it and declare it to me. However when I contacted easy car they didn't want to use the insurance as they mention that the car was not covered for mechanical damage. I had to argue(battle of emails) that it was an accident and its only 10 days later (I had to use train and taxis) that they came to collect my car and offered me a car replacement. It took 10 days for the… Read Full Review

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★★★☆☆

“fleeced”

Written on: 05/07/2014

We rented from FireFly at Lyon Airport via EasyCar last February; we drove the car from the airport to our destination, where it was parked for 9 days, then drove it back. There was not a crumb in that car yet we were charged for "specialised cleaning". Neither FireFly nor EasyCar were in any way helpful in dealing with our complaint. Also we were overcharged for fuel. Will not rent via EasyCar again… Read Full Review

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★☆☆☆☆

“Complete rip off do not hire from easycar in MALTA”

Written on: 01/07/2014 by jonnroberts (1 review written)

Car not fit for the road air conditioning did not work only one head light car had 100.000 miles on the clock front wheel bearing gone no windscreen washers said they would replace GOLDCAR / GREEN MOTION but never did no answer on SOS phone number insurance a joke paid for full cover on there website with easycar when collecting car in Malta airport told by hire desk you will have to pay again for collision waver insurance 1500 euro deposit or 10 euro a day as we do not accept easycar zenith… Read Full Review

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★☆☆☆☆

“Car owners - Do not lend your car to this dreadful...”

Written on: 11/06/2014 by Eva497 (1 review written)

I rented our my brand new car to these people to hire out and have nothing to show for it except a dented car. The company falsified claims of a £100000 cover was just an advertising gimmick. I have been with them for about a year now and have gotten plenty of scrapes and scratches. After the first attempt to get these fixed and the consequent hassle, I got myself an extra service to fix scratches. But then the car came back with a DENT and after TWO WEEKS of calling insurance company… Read Full Review

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★☆☆☆☆

“DO NOT HIRE CARS THROUGH EASYJET”

Written on: 11/06/2014 by IAN-KA (1 review written)

I have just tried to cancel a car hired through easyjet ( booked at the same time as the flight booking), the cancellation was a week before the hire date. The car hire company wont do it - they refer you to Easyjet. Easyjet took a cancellation charge of £45 on a hire of £51. We know that you cant get a refund on an Easyjet flight - thats part of the Easyjet deal, but in future I will book any car hire directly with a car hire company. Anyone had a similar experience with Hotels?… Read Full Review

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★☆☆☆☆

“No cancellaton available with Europcar = it is 3rd Party”

Written on: 07/06/2014 by sansicario (1 review written)

Don't touch the car hire. There is NO WAY OF CANCELLING IT. Need one say more?… Read Full Review

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★☆☆☆☆

“insurance rip off”

Written on: 04/06/2014 by luckeyone (2 reviews written)

I wish I had read these reviews before I rented a car off easyjet I hired a car with them for collection at Bordeaux airport I paid for maxi insurance up front this was the highest insurance on offer when I got to the europcar desk I was asked if I wanted maxi insurance I told the man that I had already paid for it he laughed at me and said that easyjet were wrong to charge me and told me that I had to pay them extra this cost me 3 euros a day axtra when I arrived home I complained to easyjet… Read Full Review

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★☆☆☆☆

“Not even worth 1 star”

Written on: 27/05/2014 by seemacsee (1 review written)

We were told on booking our hire car online that this insurance would give us complete peace of mind and this would be all we require for car insurance and for hiring a car in Italy - this was wrong. When we arrived it was a very different story. Goldcar said that the waiver insurance was totally irrelevant in Italy and we were forced to pay 313 euro on arrival. This was made up of a full tank of fuel the service charge for the fuel (included in the small print) and 150 euro full comprehensive… Read Full Review

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★☆☆☆☆

“DO NOT TAKE RISK WITH THEM, AS YOU WILL BE RIP-OFF”

Written on: 24/02/2014 by hbtmtiger (1 review written)

I made a reservation on their website for the day 12/11/2013, on the day I called their partener and was told that they were not able to provide a vehicle for me. I had to spend snother two hours to look around for a car rental and paid much higher price. Of course the original reservation was cancelled. On the 15th November I emailed them requesting refund, was told that it was going to take 21 working days to confirm with their partener and then issue me a refund. On the 10th January… Read Full Review

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★☆☆☆☆

“Complete Rip off .”

Written on: 24/02/2014 by rippedoffdriver (1 review written)

We picked our EasyCar hire car Up from Firefly at Alicante airport. I told the lady who served me at Firefly I DID NOT want any additional insurance cover or car upgrade. She pointed out on the paper work that I must return the car empty of fuel,the number to ring if we broke down and to JUST SIGN HERE. This I did. In a badly lit office on a multi storey car park floor with many people squashed in trying to collect and return cars you are hurried along with NO time to read all the paper work… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 20/01/2014

You know, when you go into a shop and pick up a tin of beans and it has 50 pence on it you expect to pay that !?!? You get to the till and it's three times more !?!? They have Added £30 worth of fuel ( which I discover later after running it to empty and filling it with £30 it's a lot more ) They wanted £1500 deposits against accident against my credit card !!!! I did not have the available credit !!!! But for a extra £70 I could down grade it to £500 ....so by now what I thought was… Read Full Review

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Joncc's Comment

Written on: 29/07/2014

I wish I read this before I hired with Easycar, i had a very similar experience

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★☆☆☆☆

“rudest staff ever encountered”

Written on: 26/12/2013 by teslas (1 review written)

horrible and rude man working at easycar Gatwick. wasted an hour there and left without a car. the company deserves bankrupcy… Read Full Review

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★★★★★

“Expectations realised”

Written on: 06/12/2013 by SelwynLewis (1 review written)

We hired a Fiat Punto from Firefly at Pisa airport. The booking was made through easycar and lived up to expectations in all respects. We have had some horrible surprises with some hire firms, including some of the big names, but Firefly fulfilled all of our expectations and we were charged exactly as promised. Well done… Read Full Review

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Joncc's Response to SelwynLewis's Review

Written on: 29/07/2014

this seems like an agent of Easy has constructed, hmm.

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Selwynlewis's reply to Joncc's Comment

Written on: 29/07/2014

I regard this comment as an insult. I have had disappointments in the past and when that has happened I have lodged a complaint which has NOT always been resolved to my satisfaction.
For once we haired a car that lived up to our expectations and when I choose to report a successful hire my word is questioned.
Jonccc's insulting imputation does not even bear his/her correct name, so I will treat it with the contempt that it deserves.
Selwyn Lewis

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★☆☆☆☆

“DON'T LET THE PRICE FOOL YOU! DO NOT RENT WITH EASYCAR! ”

Written on: 20/11/2013

Sly company failing to share the specific terms and conditions of the rental company allocated before we booked. Easycar refused to return our booking fee and just a complete rout! Don't make the mistake we did... I repeat do not rent with easycar. Untrustworthy company… Read Full Review

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★☆☆☆☆

“Worst hire car company out there!!!”

Written on: 21/10/2013 by Becka85 (1 review written)

We booked a car with easycar from Pisa airport Italy for 17 days, it was definitely the cheapest car we had found and we were excited to save some money. That turned sour as soon as we arrived at the hire car desk. Firstly the Easycar desk wasn't even maned and looked like it hasn't been in years, everything was coated in a thick layer of dust. I looked at our printed reservation again and figured out that they must have been operating through the Firefly desk. We went to the desk and were… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 20/10/2013

I showed up 30 minutes early, car not ready, but we can upgrade you for an additional charge. Waited the 30 minutes, car is ready, but they downgraded me and would not refund me the difference. Yes, they are a little cheaper, but you get what you pay for. Any other company would just give you the next car, but I had to wait to get less… Read Full Review

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★☆☆☆☆

“unreliable and unprofessional”

Written on: 13/10/2013 by rev10 (1 review written)

Booked a 7 day hire in London and I was then contacted after 4 days with demand for more money. I refused and they offered me to cancel or take one other vehicle that I would gave never booked. I had to still pay an exta £20. I had to accept this as it was too late to look elsewhere but would never use this company again. There was nothing that I liked about easy car hire they have only created frustration… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 02/10/2013

Hired a van via their website. It was not at the depot when I arrived to collect it, the van hire place had no record but instead through goodwill pulled another van in for me to use but I had to return it in a couple of hours instead of 24hrs I'd paid for. Easycar blamed the van hire place as they are just the broker, nonsense. Argued the contract was with them and not the van centre used, they refused to give any money back, refused to give me any directors names etc. I think they are very… Read Full Review

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★☆☆☆☆

“Dont use Easycar!”

Written on: 27/09/2013 by Sanna0721 (2 reviews written)

Don't use Easycar! They have deals with rental car companies such as green motion in Malta which is a total rip off for customers! They have the deal free fuel. Hahaha! U have to pay 65eu for a tank of fuel when u rent a car for three days. If u ever been to Malta. U know its impossible yo use a film tank in three days! Even if u drive around the whole island three times. Use Europe car or hertz instead. A lot cheaper! In the end for a three day rental I ended up,paying 90 eu p,us 65 for fuel!… Read Full Review

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