Skipton Building Society Reviews

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★★☆☆☆
2.1 / 5
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Skipton Building Society
Skipton Building Society

Latest Reviews

★☆☆☆☆

“Takes your money then changes the rules”

Written on: 30/01/2014 by cp3179 (1 review written)

Not worth any stars. Mortgage application (November 13) has taken months after constant requests for info and taking the payment for the process. Turned around and declined as they just Jan14 changed their criteria to do with the rent of our old place just covering covering the let to buy mortgage payments even though our affordability on their application for the new house was easily affordable. Stay away… Read Full Review

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★☆☆☆☆

“Disgusting Service!”

Written on: 06/11/2013 by Sausagelinks (1 review written)

Used mortgage broker who was a joke from the start however due to a default on credit file 4yrs ago, was told Skipton were the best option. Initial calls made to confirm that was not going to be a problem. Submitted application paid fees, they asked for every bit of information which was given. Eventually after a month, got to underwriter stage after putting in offer for house. More information asked for by Skipton which i gave. Turned round after an hour and application declined! Skipton would… Read Full Review

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★☆☆☆☆

“Doesn't deserve any stars - worst mortgage lender EVER”

Written on: 21/06/2013

In trying to re-mortgage our flat on a buy-to-let, this lender asked for every piece of information they could possibly think of, took months processing it, then sent a valuer round who proceeded to under-value the property by £10K meaning the equity that could be taken out of the property was less then we needed. They asked for comparables of other properties sold at the higher price and when we sent through two, they still didn't increase the value. We've waited 10 weeks and now have to go… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 18/06/2013 by chipper1 (1 review written)

I was appalled at how long it took to set up my account. I ended up sending an email to close my account. I received a phone call just to confirm that I wanted my account closed. Good customer service would have apologised before anything else. But no, not even a sorry. Disgusted… Read Full Review

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★☆☆☆☆

“How can they justify this!!!!!!”

Written on: 13/06/2013

Approximately 6 years ago I took out 2 competitively priced 5 year fixed mortgages with this company at 5.15% fixed. The rate was due to fall to 2.99% above Bank Of England Base Rate so rate payable of 3.49%(at todays rate). Over the next 4 years interest rates fell which meant that the Skipton were receiving a very healthy return on their investment. A year or so before the fixed rate was due to finish they changed the agreement due to extreme market conditions so the rate payable at the end… Read Full Review

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★☆☆☆☆

“customer service majorly poor”

Written on: 30/05/2013 by devestated (1 review written)

Dont bother trying for a mortgage we were messed about over remortgage after recieving a motgage offer in principle. Spent over a mth to sort a suitable product once our house sold and then after another 2 weeks the underwriters declined because we use oyr agreed overdraft with current account. Fantastic!!!! Should we have received advice to so I t this we would have. At no time did we recieve any indication that this could happen. We only started selling as they agreed in principle to extra… Read Full Review

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★★★★★

“Best Ever Service”

Written on: 24/04/2013

My husband and I visited your Otley Branch on Saturday morning and were extremely impressed with the help and advice we received from the Manager. She tidied up all our finances and opened new & more advatageous accounts for us, which she explained in an extemely helpful way. The whole visit was a pleasure and she is a great asset to your Branch - she even stayed with us 10 minutes after closing - thanks again for such very helpful and friendly service. David and Sandra Jones… Read Full Review

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★★★★★

“Read reviews on here,thought i post a positive one for...”

Written on: 29/03/2013 by Missb27 (1 review written)

Applied for a skipton mortgage through a broker. She recomended skipton as they are more leanient if ypur credit score is not 100 percent squeaky clean (my partner had a default on his experian credit report from a previous address which e was unaware of until credit check,which we since paid but annoyingly still shows on report) got the decision in principle fine. Them did some research on here and read the reviews,thought we have no chance as my partner is also a sub contractor so very… Read Full Review

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★☆☆☆☆

“Will writing Service of Skipton Building Society”

Written on: 18/03/2013 by PATRICIA27 (1 review written)

Please if you have a relative with a will with Skipton please pay for them to change their will to a proper solicitor they are nothing but lying scum bags who coerced my mother into making another will (which was the same as the previous one) stating that they could look after me better after her death, they have now charged me £240 to get the original which then took 3 weeks for me to obtain, they cannot understand the idea of rounding up or down when it comes to percentages. PLEASE PLEASE… Read Full Review

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★☆☆☆☆

“Inflexible and shortsighted”

Written on: 19/01/2013 by ValKilby (1 review written)

I telephoned Skipton to see if I could extend my interest only buy to let mortgage which runs out in three and a half year by another 5 years so that I could make sure I could pay it off. I was sent numerous forms to fill in, which I did. i returned them but did not hear anything from them for around three weeks. When I phoned to find out what was happening on my application I was told that they had refused the extention of 5 years as they no longer supplied buy to let mortgages. They told… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 03/07/2012

I applied for a mortgage , agreed in principle than the under writers tried to find every single reason to not lend me the money and refused me even though my credit rating is good etc… Read Full Review

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★☆☆☆☆

“STAY AWAY!!”

Written on: 25/10/2011

Stay away from this Building Society is the best advice anyone can offer. The accounts they offer are second rate, to go alongside their second rate service. Of the branches I have been in, I have been disgusted with the service offered, and have even seen staff being bullied and sworn at. Having already raised a complaint with SBS, I noticed that nothing had been done. Accounts wise, their KickOut Bond, and Suer Tracker Bonds, are ridiculous, - invest for 6 years, and make nothing. STAY AWAY… Read Full Review

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★☆☆☆☆

“Investors should stay away from Skipton Building...”

Written on: 12/05/2011

Investors should stay away from Skipton Building Society. They took 44 days to make an ISA transfer for me. When ased why it took so long and where my lost interest has gone they have no answer. The customer services are not helpful. They are not able to answer any questions. To get you off the phone they will offer a call back but no one will ever call you back.

I have nothing positive to say.

Save yourself a lot of hassle and stress, avoid Skipton Building Society… Read Full Review

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★☆☆☆☆

“I opened an ISA on 17 March 2011 to transfer ISAs from...”

Written on: 27/04/2011

I opened an ISA on 17 March 2011 to transfer ISAs from 2 other banks. The money has still not been credited to my account by 28 April. The excuse each time I call is "We're really busy". Not good enough.

Interest will be credited back to the original date but I do not see why it takes over 6 weeks to open account and credit the money. Skipton BS have had the funds and correct paperwork for over 1 month. Slow, poor service and best avoided… Read Full Review

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★☆☆☆☆

“ ”

Written on: 02/03/2011



I would not recommend them to anyone. I have had a bad experience with them, I already have a mortgage with them at the moment and i have just finished the end of the 3 year fixed contract and i am trying to get new mortgage with them in my sole name as my ex-partner name is on the property. Its taking them months to get back to me, after i have been chasing this every week.

Unfortunately because my house value has drop since when i brought this in 2007, than will not allow me to have… Read Full Review

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★☆☆☆☆

“It my belief that the management of this society are...”

Written on: 20/09/2010

It my belief that the management of this society are criminals in the context that they have broke their word on a promise to keep their standard variable rate no higher than 3% above base rates, they have increased it now to 4.95%.

They now have one of the highest standard variable rate mortgage on the market and are profiteering at the expense of its customers.

I have complained about this but their is has been dismissive and rude.

Keep away from the society they are not to be trusted and… Read Full Review

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Nasty3154's Comment

Written on: 12/06/2013

Hi, I found myself in this same situation with a five year fixed buy to let at 5.15 due to revert to 3.49 . as you stated they changed it to 4.95 after having a great return for the previous 4 years. Now they have released a 5 year fixed at 4.19 surely if they can afford that rate now that's the rate we should be paying. How to get enough people to complain and sort this sham out is the problem.I intend to make an official complaint through the FSA as I have 2 of these mortgages so the difference is many thousands

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★☆☆☆☆

“Had a fixed rate mortgage that they decided to...”

Written on: 17/02/2010

Had a fixed rate mortgage that they decided to increase the amount we pay within the fixed rate period which would have cost us over £1000 in extra interest in that term alone. Then told us if we don't like it then go to the FSA and the ombudsman.
Avoid like the proverbial!!… Read Full Review

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★☆☆☆☆

“The Skipton Building Society is very second rate with...”

Written on: 13/01/2010 by johnwherritt (1 review written)

The Skipton Building Society is very second rate with poor customer access to information the callback service does not work they did not return my call.
They will open an account instantly to take your money but if you want to close an account and take your money out you will find every obstacle put in your way to delay the removal of your money,I have found the head office staff to be very obstructive and unhelpful.
my advice would be give them a wide berth if you want access to your money… Read Full Review

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★★★★☆

“skipton is a very good building society the staff are...”

Written on: 12/07/2009

skipton is a very good building society the staff are the building societys many people that make it run brilliant and im thinking of changing everything to them as the staff are brilliant they value u as a person not a number and they talk to you there not like other places that sell sell its not all about profits and makeing the society look good the staff are brilliant oinly thing that needs improving is the intrest rates to bring them into line with most people… Read Full Review

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☆☆☆☆☆

“Would not trust the administration of Skipton BS...”

Written on: 11/07/2009

Would not trust the administration of Skipton BS whatsoever.
2 weeks and still the money I requested from my savings has not been sent.
1.We didnt receive it,
2 Second Registered mail sent
3. We have not yet dealt with it will be in your bank overnight.
4. 4 days later the response is we have made a serious mistake and I dont know why its happened we will send it out next week.
The Team Leaders superior is not in,neither is that superiors supervisor not in and the person who signs all letters on… Read Full Review

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