Skipton Building Society Reviews

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★★☆☆☆
1.9 / 5
48
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Skipton Building Society
Skipton Building Society

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Latest Reviews

★☆☆☆☆

“The slowest building society ever”

Written on: 24/05/2016

We are trying to remortgage for a other house was going to transport it but thought i would borrow more and get my wife on the mortgage its taken over two months and only due to us phoning we would of not known that they needed even more stuff its not a good service good job the people in the house chain are understanding as they got there mortgages within a month. You cannot even go in and see them its over the phone not good will never use them again and its still not sorted out… Read Full Review

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★★★★★

“Excellent Service”

Written on: 17/05/2016 by Rolando11 (1 review written)

I set up my savings account online really easily and once I had forwarded the relevant documents, it was all complete. Both times I have phoned the Building society they have called me back rather than leaving me waiting for ages for someone to answer which was great. The lady I spoke to was very helpful and her knowledge of what I needed saved me time and money… Read Full Review

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★★★★☆

“MY ONLINE EXPERIENCE”

Written on: 14/04/2016

As a savings institution, Skipton have provided a good online service. I had no problems in setting up an account and they have responded promptly to enquiries. In these dire times of low interest returns, they are also providing a competitive rate of interest on savings bonds… Read Full Review

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★☆☆☆☆

“Slow, unhelpful, rigid dinosaurs facing extinction...”

Written on: 09/03/2016 by Leachyw326 (1 review written)

Skipton Building Society simply do not belong to the internet age. Slow to respond to requests and extremely rigid in their approach. I do not blame individual staff, who I am sure are working to a predefined script and set-in-stone company procedures, but this, I am afraid, is no longer sufficient in a digital era. It seems my experience is repeated among the vast majority of Skipton reviewers, without any indication that the Society is prepared to up their game, negatives being repeated… Read Full Review

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★☆☆☆☆

“Misleading ”

Written on: 25/11/2015

My fixed rate Skipton mortgage was coming to an end and was due to move to the variable rate. I approached Skipton to arranged a mortgage interview and discuss a mortgage review. At the time I was considering moving house and was rightfully told by the mortgage advisor that if I moved after arranging a new mortgage I would incur charges and would be better off sitting on the variable rate until I knew what was happening with my property. I pointed out that the variable rate was in the region of… Read Full Review

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★☆☆☆☆

“Poor customer service on mortgages”

Written on: 25/11/2015 by Cherish245 (1 review written)

Very poor customer service on mortgages/ applications/ processing. Won't be using again… Read Full Review

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★☆☆☆☆

“Wrongful advice caused mortgage decline ”

Written on: 17/09/2015 by Asohal (1 review written)

Me and my husband waited 1 month for a mortgage appointment. Then we went through the questions, then 9 weeks later we got told ot was declined because the mortgage Advisor gave the wrong advice however all they said was sorry. We lost our house and £1000 in fees which they never refunded. the person I dealt with  is the worst Mortgage advisor of all time. Go to Yorkshire building society … Read Full Review

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★☆☆☆☆

“RUBBISH”

Written on: 11/08/2015 by russbear8 (1 review written)

I HAVE BEEN TRYING TO CLOSE MY ONLINE ACCOUNT I KEEP GETTING ERROR MESSAGE PHONED CUSTOMER SERVICE THEY TOLD ME THEY COULDN`T CLOSE IT AS THEY DON`T HAVE A SIGNATURE I HAVE SENT 2 COPIES OF MY SIGNATURE WHICH THEY SAY THEY HAVEN`T RECEIVED PHONED AGAIN CUSTOMER SERVICE ADVISED ME THEY WAS LOOKING INTO IT AND WOULD PHONE ME STRAIGHT BACK HAD NO CALL BACK WOULDN`T RECOMMEND TO MY BEST FRIEND SHABBY SERVICE… Read Full Review

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★☆☆☆☆

“Avoid dealing with Skipton if at all possible”

Written on: 03/07/2015

As with most of us who need a mortgage and don't have the time to 'shop around' I approached a recommended broker who got me a mortgage through Skipton. The broker clearly had a relationship with the building society and so he managed to get everything sorted and got me a 2 year fix mortgage. So far so good, no complaints. For two years my relationship with Skipton was for me making the necessary monthly amount available in my bank account and for them to take it. So far so good, no… Read Full Review

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★☆☆☆☆

“Painfully slow service”

Written on: 21/05/2015 by Benjaminy89 (1 review written)

we are trying to switch products when a fixed term mortgage ends. What a performance! for existing an existing customer of 12 years, it should be easier than this. We have to wait 1 month for an advisor call, which will be 1 hour long and many questions and paperwork required just to switch. Customer service ops cannot advise on anything they just answer the phones!! appalling… Read Full Review

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★☆☆☆☆

“worst banking experience ever ”

Written on: 11/05/2015 by White427 (1 review written)

I have banked with many building societies over the years, however this one is outstanding, the poor customer service, the online banking was problematic, calls unreturned, one problem after another, It took more than a month to open the account, where I had no access to my funds, I have had the account for 2 months with nothing but problems and I am now closing it down. Unbelievable and unacceptable poor service !!! unfortunately I had to give it one star as there was no option to say " no… Read Full Review

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★☆☆☆☆

“Incompetent administration and poor service”

Written on: 29/04/2015 by 293McCabe (1 review written)

Tried to transfer my ISA to Skipton BS which all seemed straightforward - account set up was fine, transfer request seemed to be fine, until I needed to make an amendment to the amount, that was... Customer Services were almost impossible to reach and when I did finally speak to their advisors, each one of them gave me contradictory information - one said the amendment was fine and the transfer would take 2 days; one blamed my existing provider when the transfer did not happen; one blamed me… Read Full Review

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★★★★★

“ISA”

Written on: 18/04/2015 by bkJarvis462 (1 review written)

Market leading ISA which allows transfers. Was very simple to sign up online. The interface was friendly and there was no need to send any paperwork off. The ISA transfer took less than 24 hours. I am extremely pleased with the product on offer, the service I have received and the online account… Read Full Review

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★★★★☆

“Online - straight in”

Written on: 13/04/2015 by ColinMarsh333 (1 review written)

New customer, registered quickly. No fuss. The process seemed quite simple - went to the website, straight forward Q+A's… Read Full Review

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★☆☆☆☆

“Skipton only have a £15,000 insurance for accounts”

Written on: 15/03/2015 by 52Rasmussen (1 review written)

Skipton only have a £15,000 insurance for accounts, this little known rule is not mentioned in any literature or contract you agree with them. Apparently then can can the Terms & Conditions of your account without you knowledge. I have 2 formal complainants with them, before forwarding on to the ombudsman for investigation. Avoid at all cost, we are in the process of closing all are accounts with them, including family and friends. … Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 28/02/2015 by Kemp296 (1 review written)

Skipton is probably the worst bank/building society I have ever had to experience. Shoddy customer service and a real sense of corporatism make for an unpleasant customer experience. Do not go near them, avoid at all costs. Whether that be dealing with them as a customer or looking for potential employment. Avoid avoid avoid!… Read Full Review

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★☆☆☆☆

“Over priced, fees are also over priced being charged...”

Written on: 13/02/2015 by ecGarner197 (1 review written)

Over priced, fees are also over priced being charged £25 to transfer money after paying £80k interest, do they want my shoes and shirt too?? Too many hidden things they bring up at a later date… Read Full Review

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★☆☆☆☆

“House Insurance quotes”

Written on: 19/01/2015 by SYeti20 (1 review written)

On the 5th January visited our local branch to open a new bank account. Whilst there we agreed to receive a quote for our home insurance which was due to expire. It was agreed that the Skipton home insurance advisor would ring at 10am on the 6th which he did. After a telephone call of about 30 minutes the advisor said he woul obtain a quote , ring back that afternoon and confirm the details by way of email that day. No contact was made that day so O rung back the nwxt day and was advised that… Read Full Review

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★☆☆☆☆

“Do NOT use Skipton - lost £430 on mortgage application”

Written on: 02/12/2014 by WilsonHollis (1 review written)

In April I paid booking fee and valuation fee of £430 and after the valuation I was told the property was worth £3000 less than the asking price which was very inaccurate. I could have paid this extra amount out of my own money but Skipton would not allow me this option and decided that the loan I was asking for should be reduced by £10000 based on the valuation report and not due to my income. It took them 5 weeks to make this decision. I wrote to Skipton and complained in May and finally… Read Full Review

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★☆☆☆☆

“Living up to their poor reputation”

Written on: 15/08/2014 by dhMcDougall216 (1 review written)

I've just started my mortgage application which is urgent , got accepted straight away in principle - perfect then it took two weeks to get another appointment which asked the same questions. Then the problems started. I sent in the confidential info they asked for, these sat on a persons desk for week they were never scanned and returned to me. I had to chase these up, I was told they had been sent 1st class recorded, after 4 days I was told they were still sitting on the desk and will be sent… Read Full Review

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