Newcastle Building Society Reviews

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★☆☆☆☆
1.3 / 5
From 8 reviews
13% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Newcastle Building Society
Newcastle Building Society

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Latest Reviews

★☆☆☆☆

“Unprofessional Customer Service”

Written on: 04/06/2014 by Mario256 (1 review written)

Opened a 5yr internet ISA account and wanted to transfer another ISA into it. After a month when this transfer hadn't taken place rang customer services to check what was happening. A flustered employee obviously didn't understand the ISA system and tried to bluff his way round it, then told me he would have to look into it further would I mind holding on and when I said 'yes of course' he cut me off!! Taking this as a sign of things to come I didn't bother to phone back just moved my money… Read Full Review

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★☆☆☆☆

“Difficult”

Written on: 16/04/2014 by 487Caldwell (1 review written)

Opened a cash ISA, and called up to confirm everything was set up. This was confirmed. 2 months later I check my statement and nothing has happened. I call up and am told that I have to go online and make some sort of confirmation, which I do. A month later I get an e-mail from Newcastle saying there has been a problem with my transfer, because the money is coming out of the ISA instead of in. I call up, am told to go online, abandon the transaction, and set up a new one, which I do. 2/3 months… Read Full Review

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★☆☆☆☆

“The worst service I have ever experienced”

Written on: 20/03/2014 by Donnelly402 (1 review written)

Having applied for a mortgage with them in December, and spent 3 months asking for extra information, they have now sent me a letter stating that we 'don't meet their risk assessment' and are declining the case. They add that no further discussion will be entered into. An absolute disgrace!… Read Full Review

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★☆☆☆☆

“Great savings rates but shocking customer service”

Written on: 23/02/2014 by cathysissens (1 review written)

I opened a 30 day notice - 5yr fixed term ISA on a great rate after seeing it on Martin Lewis's website. It was due to mature this August but as I'm buying a house, I needed the money...so I tried to get my money back. The 30 days notice was put on the account no problem. I just had to send them confirmation in writing which I did. That's when the fun and games started. When I phoned to check all was proceding ok, they told me the letter had never arrived and must have been 'lost in the post'… Read Full Review

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★☆☆☆☆

“Stay away from this building society for a mortgage”

Written on: 11/01/2014

Complete waste of everybody's time, we have a 50% deposite and it still takes them 3 months to refuse our application for a mortgage after weeks of asking stupid questions over and over, Stay away from these people they don't seem to understand what implications are involved in mortgage applications ?. Avoid like the plague !… Read Full Review

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★☆☆☆☆

“Newcastle Bldg Soc. mercenary end of mort. term tactics.”

Written on: 11/11/2013 by labrador67 (1 review written)

At the end of the mortgage term, a perfectly lucid and reasonable series of interrogatives on procedure and the taking of fees that were non-contracted, resulted in 10 weeks of largely ephemeral and repetitious responses, concluding with barely any acknowledgement or apology. BE WARNED. At the end of the mortgage term, having made more than twice the loan I was repaying, they took fees with no permissions as a last-grab for a few pounds for storage fees in respect of deeds. In accordance with… Read Full Review

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★☆☆☆☆

“Avoid Like the Plague”

Written on: 21/06/2013 by themaroonultra (2 reviews written)

Having dealt with this Newcastle BS for a mortgage application, I can say with a degree of certainty that I have never experienced incompetence and poor service quite like it. 1 month to even begin looking at the application, impossible to contact anyone with any knowledge whatsover of the mortgage market regarding the case via telephone or email and to top it all off blunt and unpleasant CUstomer Service people manning their call centre. If you're looking for a straightforward, stress free… Read Full Review

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Plumber17's Response to themaroonultra's Review

Written on: 21/06/2013

I found exactly the same thing. Paid a fortune in fees to this company only for them to decline my application back in January on my completion date after having approved my mortgage.

An absolutely horrendous company to deal with. Avoid them at all costs and do not be fooled by their relatively attractive headline rates. Go with a mainstream lender. These guys are simply not worth the stress.

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★★★★☆

“Newcastle is an excellent building society with great...”

Written on: 06/12/2007 by sarrie83 (10 reviews written)

Newcastle is an excellent building society with great opportunities to help you invest and save money. The staff are well trained and offer loads of great advice. Excellent rates to attract new members. Not enough branches… Read Full Review

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