Leeds Building Society Reviews

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★☆☆☆☆
1.2 / 5
14% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

Summary

Leeds Building Society began as the Leeds and Holbeck Building Society in 1875.


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Leeds Building Society

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Latest Reviews

★☆☆☆☆

“I opened a savings account with the Leeds and supplied...”

Written on: 03/07/2014 by happy-happy (1 review written)

I opened a savings account with the Leeds and supplied them with the required ID only to be contacted a week later and asked for even more ID which I supplied and was assured would be Sufficient ,Unbelievably I was then contacted a third time a week later and asked for 2 more ID documents and threatened with account closure with denied access to the £5940 I had invested in good faith , at this stage I had already produced my Passport/Driving licence /National insurance Number /Utility bill and… Read Full Review

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★★★★★

“Helpful staff”

Written on: 03/12/2013

Opened 4 new accounts for my mother on 1 November 2013 at your Kingsway Branch in London. Nothing was too much trouble for the staff. She was very understanding and patient in spite of the fact that she spent over 20 minutes opening the accounts for me. I have also received very good service from your Sale branch where staff took a lot of trouble to ensure that I opened the correct accounts, which were explained to me comprehensively. At no time did I feel rushed into making the right choice… Read Full Review

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★☆☆☆☆

“Terrible mortgage company ”

Written on: 15/11/2013 by Sevo (1 review written)

After 8 years of loyalty with no late payments the customer care help to find a more competitive mortgage deal for us were awful they offer their existing loyal customers no incentive to remain a customer the mortgage customer care team are never available i would advise anyone to not apply for a mortgage with Leeds we will be leaving as soon as our current mortgage term ends even though we have found a better deal the fees and redemption to leave are ridiculous. Cant wait to find a better… Read Full Review

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★☆☆☆☆

“KEEP AWAY FROM THEM”

Written on: 16/10/2013

THE WORST PLACE to get mortgage. Just check their SVR of 5.69%, they have not reduced at all in the last 5 years. Now all their discounted rates are only for NEW customers....not bothered about existing customers at all. Please do yourself a favour and stay away from them… Read Full Review

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★☆☆☆☆

“London Kingsway branch ”

Written on: 11/10/2013

I have been a Leeds customer for several years. Today I used the central London branch in Kingsway for the first time and must express my findings that they are the worst branch I have ever used. I was the only customer in a queue and the 4 staff I could see all ignored me. 2 were just having a nice little chat. No one acknowledged that I was waiting for service. I stood at the "queue here" sign No one apologised for the seemingly pointless wait. When I was eventually served the man who served… Read Full Review

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★☆☆☆☆

“?Little Britain Society”

Written on: 03/09/2013

Well Weird! I've actually had problesm with them trying to transfer money IN to the Leeds Building Society isa from by current a/c. Three months ago, i transferred from my current a/c to the Leeds Building Soc ISA - the transaction went through ok on line. When I contacted my current a/c bank, they spent few minutes checking and said all ok at their end but money not accepted by Leeds Building Soc. So I went in to the Leeds branch and they gave me a strange technical explanation that… Read Full Review

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★☆☆☆☆

“worse company ever do not use”

Written on: 09/07/2013

Took our £200 booking fee gave them all docs all in order then near offer time refused,I think they are making money from people on the booking fee,rubbish company you have been warned… Read Full Review

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★☆☆☆☆

“Terrible, unprofessional company”

Written on: 18/03/2013 by 2penced (1 review written)

The Leeds BS is the worst company I have ever had the misfortune of dealing with. Their staff are ignorant, rude and unhelpful, whilst their overall service is incompetent to a degree where I can not comprehend how it is possible. I have spent 2 months trying to get a mortgage application processed by them, with paperwork sent so several wrong addresses and when it does arrive it is incorrect. Call backs never happen and mistakes are not rectified. Large sections of the paperwork contain major… Read Full Review

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★☆☆☆☆

“Discusting!!!”

Written on: 12/03/2013

Leeds building society is a disgrace, my mum is dying of cancer and they refuse to help in any way to get my dad on the mortgage. All they want is money out if you. My dad already pays the mortgage but they want to take money of him again and do credit checks ( even thought this as already been done). They tell you nothing but lies not to mention they set up the mortgage wrong in the first place!!! Now they are saying that if we do not do it the way they tell us when my mum does die they will… Read Full Review

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Embeentheredonethat's Comment

Written on: 12/03/2013

Go to the financial ombudsman, they should be able to help as you have extenuating circumstances. They can mediate between yourselves and the leeds to negotiate a better outcome.
x x {hugs} x x

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★☆☆☆☆

“worst service ever”

Written on: 26/05/2012

the leeds building society is the worst company i've ever dealt with, they are the slowest to make decisions, to reply to communications and to communicate. their level of service is just the most shockingly poor i have ever experienced. their communications are the worst i've ever experienced. do not use them under any circumstances. their ineptitude will cause you more stress than you can ever imagine. avoid avoid avoid… Read Full Review

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Guest's Comment

Written on: 08/06/2012

But their branch in Gibraltar is efficient, courteous and established a new
account quickly.

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★☆☆☆☆

“building insurance”

Written on: 08/03/2012

my advice is not to use leeds building society for building and contents insurance, as they are agents for aviva insurance. leeds building insurance attempted to rip me off by trying to charge me in excess of £800 for the same policy from aviva for £240. so much for the propagnda, and to quote leeds "we have our members interest at the heart of our business" not only did leeds lose my business but i did not buy it from aviva either. DO NOT PURCHASE YOUR INSURANCE FROM LEEDS / AVIVA… Read Full Review

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★☆☆☆☆

“mortgage application”

Written on: 23/09/2011

The service I have received from Leeds has been terrible to say the least. After the decision in principle was granted all income details were submitted and income was actually higher than first declared, they reduced the loan amount by nearly £10,000 with no explanation. Once a reference was received from employer they increased it again by another £4,500 and I decided to go ahead and put the rest in myself. THEN another two weeks later once valuation has been carried out and although the… Read Full Review

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Miztah's Comment

Written on: 03/03/2013

Sadly, they aren't the only building society to play this trick. Exactly the same thing happened to me with Virgin. I think one just has to accept that building societies have the upper hand at the moment and they are soulless, moral-less money-makers!

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★☆☆☆☆

“I had a mortgage with the Leeds. when I redeemd it...”

Written on: 09/09/2010

I had a mortgage with the Leeds. when I redeemd it part way through a month they charged interest to the end of the month. It is in the small print. They also increased interest rates without telling me! No satisfaction from customer service. Actually the worst mortgage product I have ever had and I have had a few.

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☆☆☆☆☆

“Leeds & Holbeck Building Society sent my account book...”

Written on: 30/10/2006 by Helen1779 (1 review written)

Leeds & Holbeck Building Society sent my account book and all personal ID, including bank statement and passport to another Leeds account holder "in error", and they don't seem at all bothered - it was "just a mistake". They eventually offered me £25 compensation, but they didn't seem to understand why I was cross… Read Full Review

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Mansaclaire's Response to Helen1779's Review

Written on: 26/01/2012

that doesnt surprise me - we;re always getting other peoples mortgages statements, bank statements and even had court repossession paper for some poor man in London - total shambles

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