Very disappointing first visit to this airport. Security staff barked at my partner, no hint of civility from two of them. Male toilet cleaner shouting down a corridor at female passengers. Delays. No explanations for delays. No announcements. Other staff barking at passengers. Eventually told inbound flight delayed but only after an hour and 10 minutes in a queue and a passenger had to request this information.

We arrived on Thursday evening at 11 pm and had booked the premier Inn for the night.collected our cases and as 2 ladies of a certain age didn't fancy the walk so late at night, although it is such a short distance.I approached the taxi desk in arrivals and asked the guy how much,his reply was,its very cheap and could I pay by card which I did.It actually cost me 16 pounds, which I think is absolutely disgusting,the journey took 3 minutes.Please stop ripping people off.Never again.

I flew from EMA a few weeks ago & was shocked that none of the check in staff, security staff etc did not recognise the sunflower badge. On arrival back at EMA it was recognised & we were put str8 through to passport control. Surely staff should be aware of this symbol on checking in for flights as part of helping people with hidden disabilities.

terrible airport, staff are uninterested and unhelpful, after my partners last trip in october we will never ever use them again. Looking at other review forums it seems that I am not in the minority with my opinion. Come on east midlands you can do better than this!!!!

Only 3 security stations (out of 9) open on the way out - over 40 mins to get through. Delays on the way back at border control because of those ridiculous self serve stations which mostly fail to scan the photo part of your passport. Badly organised overall and seem only interested in taking your money at the Duty Free.

HUGE LINES AT SECURITY AT RUSH HOUR THROUGH INCOMPETENT STAFF AND POOR PROCESS. STAFF UNFRIENDLY AND UNHELPFUL. BADLY TRAINED. NOT CAPABLE OF REACTING TO NEEDS OF PASSENGERS. IN COMPARISON TO MY NORMAL EXPEREINCE AT EAST MIDLANDS 20 FEB 17 AT 0800 WAS VERY BADLY ORGANISED. MAYBE 25% OF THE STAFF WERE EFFECTIVE, REMAINDER CONTRIBUTED ( AND APPEARED TO DELIGHT IN ) SLOWING UP THE WHOLE PROCESS - ONE GUY REFUSING TO MOVE ANY OF THE TRAYS HIMSELF. NEEDS SORTING WITH IMPROVED TRAINING OR GET ANOTHER SECUIRTY CONTRACT SORTED PDQ.

Waited on the aircraft to be de-iced for an hour and a half. Watched them de-ice a plane that had boarded a long time after us! It took less than 5 minutes to do it!!!! They knew we were going to be delayed a long time but still boarded us for our hour and a half flight and made us wait onboard. The flight is shorter than our time on the runway!!!!!!!

Travelled 17th Auguston Ryanair tO Carcassonne.Had to walk long way to terminal, then was walked long way for wheelchair. The woman ringing it was curt and unpleasant.When I tried to explain something she retorted "I know, I'm not stupid you know" Though I rrquested she take me to join my family in the Duty free she dumped me at the gate.I managed to get a cup of lukewarm un drinkable expensiver coffee saved by couldn't care less staff. The men who took me on to the plane were much better and that part was OK.Coming back was worse. I had to struggle down steps and board a bus. I had been told a wheelchair would be available to takeme through the airport. It was not. and someone went tofind one but he said it was not his job to wheel it.Someone eventually came and wheelde me as far as the luggage carousel. Another guy came to wheel me and get my luggage but as soon as he saw my family he walked off and left my familyto struggle with the luggage and my wheelchair.Never again. If you are disabled don 't even think of using this airport.Also, I had to walk to the other end of the car park as the friend who picked us up, being disabled could not find a spotm they were taken up by able bodies people.It cost £6 for 1/2 hour. disgraceful.Someone should take th staff in hand, they need a good makeover.

Second time at this airport this year , a nightmare getting through early in mornings, do they want us to arrive five hours before flights ,queuing for ages to book in ,then same at security check in.No time left to have anything to eat or look around shops etc. Will do any thing to avoid this airport in future .Infrastructure at airport not good enough for all the flights ,staff grumpy ,because they fed up of everyone moaning at them. Management need to get there heads out of sand and sort it out.

Hate this dingy outdated AP never again

An unfriendly, grim, charmless box. It has almost as many columns holding up the ceiling as it does shops. All journeys through this sad little box are like a slalom course to a skier. When you come out of the low-ceilinged section gasping for air and desperate for a comfortable seat you are greeted by a white shed full of columns. Who the hell designed this place! Some rich plonker who never has to use it?

Nobody meets you and certainly nobody greets you. 10 minute queue to get through the barrier into the car park. Then 10 minute queue into the car park office where both departures and arrivals queue at the same desk. Staff pleasant enough but seem intent on chatting to every customer excessively when there is a queue of 15 people out of the door. Compare this to Birmingham where you bowl up, get our your car, unload your luggage and hand your key to the nice friendly gentleman then you are on your way. On return the same gentleman waiting patiently by your car with your key - now THATS "Meet and Greet"

Having read the reviews I felt it was unfair to dismiss this airport just because of the security proceedures (you would moan if something bad happened). I am glad I flew from this airport afterall, staff were friendly and very helpful and made a good start to my holiday. I love the way it feels like a free flow to every step and very well planned out. Good Work East Midlands Airport!!!

This place has issues with car park payment machines, exit and entry barriers and 3 years on no improvement. Landed tonight at East Midlands only to be delayed because the car park payment machine swallowed our taxi driver's money and wouldn't refund......this happened before some months ago and machines are not repaired or upgraded. Is this an East Midlands Airport rouse to make some easy cash? Also at 87 the taxi is parking further and further away from the terminal building due to the emhpasis being given to "Meet and Greet" which is quite expensive and obviously far more lucrative than standard car park fees so for those of us in our twilight years the walk is increasing to the taxi. Our nest holiday is from Manchester so we'll see if things are any better over there! East Midlands Airport has also abolished the information desk no doubt as a cost saving measure. This is not an airport for anyone looking for the basics in customer service.... a very tacky experience indeed.

Barely any snow now blue sky has shut runway for 2 hours at least, tens of staff walking around with high vis jackets doing very little. No information just a joke. No apparent effort or care, ashamed this is a UK airports

Flew to Glasgow 28 October. No problem with flight. Going through security was awful. Kept waiting ages as only 2 channels open and the remainder closed. Staff completely uninterested in their jobs and it showed. East Midlands seems to be doing refurbishment work but not exactly advising on what is being done. This place is a mess and needs a good clear out ie. staff wise. Customers should be kept up to date with info. It is pretty obvious that this place caters for the budget end of the market so really does not care!