London Luton Airport Reviews - www.london-luton.co.uk

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Latest Reviews

★☆☆☆☆

“Worse airport”

Written on: 24/04/2016 by Skipster1967 (1 review written)

I have been coming through LTN airport for several years and it has progressively got worse, to breaking point. Last Sunday, 17th April I was forced to buy priority line ticket for security, after it becoming apparent that 2 hours from airport arrival to departure gate was not enough time!! After paying, it still took over 30 mins to get through security. On my return, Friday 22nd April, I arrived from Rome at 2300. It took over an hour from arriving onto stand to standing at the car hire bus… Read Full Review

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★☆☆☆☆

“Staff go out of their way to make your experience worse.”

Written on: 03/04/2016 by Hocput (1 review written)

Easily the worst airport in the UK. The cramped buildings and put access are bad enough, but on a rent visit to the air port, staff were actively ride, and went out of their way to be obstructive. As an example, at security the baggage scanner insisted on separating my bags cost and laptop, as well as those of others. Instead of going through on the successive trays, there were 15 trays between my first (laptop) tray and my last (bag) tray. I was then held beck from the body scanner… Read Full Review

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★☆☆☆☆

“poor custumer service at the gates ”

Written on: 30/01/2016 by Jessie223 (1 review written)

I had my flight on 27th January from gate 20, W6 3702. The Gate should have been closed at 18:40. I arrived to the gate at 18:16 (the time from the screen) and the gate serving blond Romanian speaking lady started to be very rude and angry because she said, she wanted to close the gate. I told her it's more than 20 minutes until she should close it. At this moment she threw my passport and boarding card to me... A few minutes after, another passenger arrived, and she literary shouted and… Read Full Review

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★★☆☆☆

“Worst airport experience ever”

Written on: 24/12/2015

I was disgusted at the airport The parking is so far away from the arrivals point and after a long flight the last thing you want to do is walk through the cold weather on a trek to the car park. The car park is astronomical priced and so expensive. The cheapest amount is £7!!!!! For that price you would at least expect a decent and well managed car park. The floor is very unstable with potholes all over. It was extremely hard to push the luggage trolley to the car What a horrible way to end a… Read Full Review

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★☆☆☆☆

“TOTAL MESS -”

Written on: 10/11/2015 by jchatboard (7 reviews written)

The worst airport I have experience - London Luton International, a total shambles and a Cash Cow Operation. If I was a first time visitor to the UK and pass through LTN I would think what barbaric, uncivilized, backward country am I visiting??? … Read Full Review

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★☆☆☆☆

“Luton Airport - NOT LOVELY”

Written on: 28/10/2015 by Timmytime2015 (1 review written)

I recently booked a holiday and thought it a good idea to fly from Luton Airport! On the morning of the 14.10.15 we arose at 3am to head to the airport, only to find the road in closed, a very sketchy diversion led us back to the closed road along with a large convoy. in the end the road was opened and we had to find the badly sign posted long stay car park, which took another 30 mins! check in was fairly busy as we where all somewhat running late, once we got through to the departure lounge… Read Full Review

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★★☆☆☆

“Waited 75 minutes for my baggage after landing :(”

Written on: 05/10/2015 by DavonHodges (1 review written)

Flying from Luton seemed like a good idea as we live in Cambridge. On arrival the airport was quiet (Saturday afternoon) and we went through in good time. We waited a long time to board our flight to Lisbon as there was only one person at the boarding gate (glad I didn't purchase speedy boarding). Otherwise everything went well. Different story on the return journey. On landing we taxied to our allocated stand, but were held up for a while whilst waiting for ground crew to guide the pilot… Read Full Review

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★☆☆☆☆

“It is getting worse”

Written on: 04/08/2015 by Travelling Frog (13 reviews written)

Unfortunately I have to use Luton Airport few times per year and it my opinion this airport is just getting worse! Starting with Pick Up/Drop off charges - £ 2.50!! Charge for Trollies Charge for Priority lane at security - £ 4.00 On our last departure from Luton Airport we queued 30 minutes in security, we then wanted cup of coffee so that we can sit somewhere as there is no seating now for people who do not want to drink/eat. Unfortunately all eating/drinking places were full. The screen… Read Full Review

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★★★★☆

“Unexpectedly good experience!”

Written on: 15/04/2015 by Doddcx179 (1 review written)

Prior to last week I had never flown via Luton Airport, on this occasion I had to and I was not looking forward to it as I had been told it was a 'Desperate Hole'! Well my experience was the opposite, I had no problem whatsoever with parking or progress through the airport for my flight. The staff were ok, the place was clean, the choice of food was good, there was plenty of seating and the security was sensible. Thanks Luton, you were a pleasant surprise!… Read Full Review

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★☆☆☆☆

“Rip Off Parking”

Written on: 11/04/2015 by David456.. (1 review written)

I recently had the misfortune to have to go to Luton Airport to pick my elderly parents my mother is in a wheelchair and my father can walk short distances. I first went to the priority car park as it was closest to the terninal building, only to find that I could not leave the car to meet my parents other wise the car would be towed away. To get out I had to pay £2.50 min charge and then parked in the short stay, which is a fair walk from the terminal building not for me but my parents. I… Read Full Review

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★☆☆☆☆

“Car park, information not clear not quantity but quality”

Written on: 08/02/2015 by 371Sparks (1 review written)

mainly about the parking the information is not clear for me as foreign, not everyone knows the meaning of( unattended) vehicles will be removed, i didn't know it should be more clear , lots of holes in both car park , and fee more expensive than police without providing training, in the law all the drivers when they are taking licence driving, the law has to be aware of this company which is clamping cars like crazy, no one fault i drove 100 miles to get there disparate to go to the toilette… Read Full Review

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★★☆☆☆

“FAST TRACK SECURITY”

Written on: 22/10/2014 by Milagrosb255 (1 review written)

Paid for fast track security. Got through the boarding card checkpoint quickly but found the fast track examination belt taped off and we had to merge into a queue of non-fast track travellers some of whom were none too happy at what they saw as queue jumping. Spoke to the supervisor who shouted something to one of his colleagues. No apology of course… Read Full Review

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★☆☆☆☆

“1960s airport needs massive reconstruction”

Written on: 06/08/2014 by LilahMcHugh (1 review written)

Flew out and back from Luton with Easyjet at the end of July. This airport has fallen far behind Manchesters, East Midlands, Stansted etc. and has all the ambience of a cattle shed. Is shows its 1960s charter airport heritage all too well. Our departure gate comprised a corridor with no seating and passengers for other gates stepping through the queu overs bags and passengers. Arrivals is little better with long queues at passport control. Short stay carpark had several barriers out of use and… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 10/06/2014 by Natalyl190 (1 review written)

I am a regular traveller using Stansted, Gatwick ,Terminals 1 & 5 at Heathrow and Heathrow, They are way better than Luton. I recently had the misfortune to fly from Luton and this is the first time I have done so. I will only use it again as a last resort. It is scruffy, few facilities and as a result crowded, hot and stuffy. To be fair the security queue wasn't too bad but it looked far from professional and organised. When we were called at he gate there was no seating but why were… Read Full Review

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★☆☆☆☆

“Only interested in making money”

Written on: 13/05/2014 by Dermovite (1 review written)

£2 to drop off; £2 to pick up and now £2 ( a charge not a deposit) to use one of their trolleys. People running down the road to stop their cars from being towed away by heavies for leaving them for 5 minutes (yes I know about your notices) and being screwed for £180. Nervous all the time because you know that the least thing you do wrong they will jump on you to screw money out of you. Security hall like a scene from Bedlam ... Took 40 minutes to get through. What a way to start a holiday… Read Full Review

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★★☆☆☆

“Can not cope with the volume. Avoid! ”

Written on: 11/04/2014 by AdityaCochrane39 (1 review written)

A bad experience today which nearly cost us our flight. We arrived with 1hr 45 to spare. Parked up and the bus took us 30mins to get into the airport!! Now we have 1hr15 to spare. Still enough time. Queued to check in (which is as expected). Then queued for 30 plus mins to get through security! Not impressed. Nor was I impressed with the lack of ATM to get plastic liquid bags. Didn't need in the end but anyway was not amused. Our flight check in has now closed by the time we are through this… Read Full Review

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★☆☆☆☆

“Non existant customer service”

Written on: 19/11/2013

I made a mistake at booking and advised them straight away. They were not sympathetic in the slightest and threw the T&Cs back in my face. This was not an "AMENDMENT" it was an error/typo. Their website is so basic, it does not allow any real manipulation and simply serves as a record of bookings. Be careful of booking as changes are impossible. Very unprofessional. Worse flexibility than Traffic Wardens when there was a genuine error… Read Full Review

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★★★☆☆

“Arrival = good ... Departure = bad”

Written on: 19/11/2013

The transaction to arrange the parking was very easy and fast. We arrived at the car park - parked up - got the bus to the airport - all very good. On arrival back at our car - all seemed ok. We went to the barrier to exit the car park .. put the ticket in ... and the message told us we owed £295 !!! Whaaaaat !!! We stayed at the barrier (blocking everyone's exit) until we received a response from someone at the other end of the buzzer. We gave our receipt number and it was confirmed there'd… Read Full Review

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★★★★☆

“Vehicle change.”

Written on: 12/11/2013

While the parking itself was good value their is no way on the website to change any details if for some reason you change car, or as in my case vehicle registration… Read Full Review

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★★★★★

“Easy parking, easy lift to airport”

Written on: 06/11/2013

We arrived and found easy parking. The bus stop was less than 50 metres away and we were at the airport within 15 minutes. On our return, we only waited for about 5 minutes and the bus arrived, dropping us off 15 minutes later,less than 50 metres from our car. (I remembered to make a note of the parking section our car was in!!!!)… Read Full Review

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