| Customer service | 4/10   |
|---|---|
| Overall cleanliness | 4.7/10 |
| Value for Money | 3.9/10 |
| Overall rating | 3.9/10 |
Full review by
Alan Sharp
on 6th Aug 2008
User Rating : 1
Respect :
0
Good Points: Location
Bad Points: Drop off area absolutely awful made difficult by a barrier which causes major traffic hold ups, and is unnecessary sometimes operated by airport staff which improves it slightly, staffing levels in arrivals abysmal again causing major hold ups,
General comments: Arriving or departing from Luton is a bad experience, I am aware there are major works going on but the passenger disruption could be eased by changing the clueless management for a team more sympathetic to travellers needs.
Alan Sharp's review and ratings | 77 words
Review by
Guest.
on 30th Jun 2008
User Rating : 0
Respect :
0
General comment is not a good airport because of bad amount of shops, transport links being the worst ever. The airport terminal has hardly any windows which means it has hardly any natural light which I think is a bad thing. The building is quite dirty as well!
Guest.'s full review | 83 words
Review by
planemad
on 31st May 2008
User Rating : 0
Respect :
0
I feel that security is too slow and the airport has not really got any natural light in the check-in area. I also think there is not a good variety of airlines and destinations and has bad car parking and also a lot of traffic jams on the way to the airport!
planemad's full review | 54 words
Review by
Guest.
on 15th May 2008
User Rating : 3
Respect :
0
The airport has grown greatly and is always playing a game of 'catch up'. Some investment is being undertaken but the overall impression is poor. The road system has been undergoing changes for years now without real signs that it will ever be completed! The signage is confusing !
Guest.'s full review | 89 words
Review by
Guest.
on 26th Feb 2008
User Rating : 9
Respect :
0
No queues, tidy and clean, easy to get around, staff great. Great airport. spacious and close to home. A little difficult to get there!
Guest.'s full review | 24 words
Review by
sunflower333
on 7th Apr 2007
User Rating : 7
Respect :
0
We could not get a direct bus to Oxford from Luton Airport, so we had to go to Victoria in London first and change over, which is hassle when you have baggage to carry along. However, the buses which did run to London Victoria from Luton Airport were very prompt and they came often. Although it was a bit like a cattle mart trying to board the bus. I have since been told one of the other London airports offer a direct bus service to Oxford, so I'm going to look into this. I have taken the Lut ...
sunflower333's full review | 138 words
Review by
sarian
on 29th Jun 2006
User Rating : 7
Respect :
0
We used airparks off site car parking when we flew from Luton and I would not use them again, our car was damaged on they do not accept responsibility for damage, so the choice of a cheap option ended up costing us much more, than had we gone for one of the on site carparks.
sarian's full review | 63 words | 1 comment added.
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