London Luton Airport Reviews - www.london-luton.co.uk

Click here if this is your business
★★★★☆
3.7 / 5
81% of users recommend this
Click here if this is your business
  • Customer service

  • Overall cleanliness

  • Value For Money

? Ask our helpful community of experts about this product or company
London Luton Airport - www.london-luton.co.uk - Ask a question now

Media Gallery for London Luton Airport - www.london-luton.co.uk

London Luton Airport - www.london-luton.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful ”

Written on: 10/06/2014 by Natalyl190 (1 review written)

I am a regular traveller using Stansted, Gatwick ,Terminals 1 & 5 at Heathrow and Heathrow, They are way better than Luton. I recently had the misfortune to fly from Luton and this is the first time I have done so. I will only use it again as a last resort. It is scruffy, few facilities and as a result crowded, hot and stuffy. To be fair the security queue wasn't too bad but it looked far from professional and organised. When we were called at he gate there was no seating but why were… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Only interested in making money”

Written on: 13/05/2014 by Dermovite (1 review written)

£2 to drop off; £2 to pick up and now £2 ( a charge not a deposit) to use one of their trolleys. People running down the road to stop their cars from being towed away by heavies for leaving them for 5 minutes (yes I know about your notices) and being screwed for £180. Nervous all the time because you know that the least thing you do wrong they will jump on you to screw money out of you. Security hall like a scene from Bedlam ... Took 40 minutes to get through. What a way to start a holiday… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Can not cope with the volume. Avoid! ”

Written on: 11/04/2014 by AdityaCochrane39 (1 review written)

A bad experience today which nearly cost us our flight. We arrived with 1hr 45 to spare. Parked up and the bus took us 30mins to get into the airport!! Now we have 1hr15 to spare. Still enough time. Queued to check in (which is as expected). Then queued for 30 plus mins to get through security! Not impressed. Nor was I impressed with the lack of ATM to get plastic liquid bags. Didn't need in the end but anyway was not amused. Our flight check in has now closed by the time we are through this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Non existant customer service”

Written on: 19/11/2013

I made a mistake at booking and advised them straight away. They were not sympathetic in the slightest and threw the T&Cs back in my face. This was not an "AMENDMENT" it was an error/typo. Their website is so basic, it does not allow any real manipulation and simply serves as a record of bookings. Be careful of booking as changes are impossible. Very unprofessional. Worse flexibility than Traffic Wardens when there was a genuine error… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Arrival = good ... Departure = bad”

Written on: 19/11/2013

The transaction to arrange the parking was very easy and fast. We arrived at the car park - parked up - got the bus to the airport - all very good. On arrival back at our car - all seemed ok. We went to the barrier to exit the car park .. put the ticket in ... and the message told us we owed £295 !!! Whaaaaat !!! We stayed at the barrier (blocking everyone's exit) until we received a response from someone at the other end of the buzzer. We gave our receipt number and it was confirmed there'd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Vehicle change.”

Written on: 12/11/2013

While the parking itself was good value their is no way on the website to change any details if for some reason you change car, or as in my case vehicle registration… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Easy parking, easy lift to airport”

Written on: 06/11/2013

We arrived and found easy parking. The bus stop was less than 50 metres away and we were at the airport within 15 minutes. On our return, we only waited for about 5 minutes and the bus arrived, dropping us off 15 minutes later,less than 50 metres from our car. (I remembered to make a note of the parking section our car was in!!!!)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Long delay trying to exit the short stay”

Written on: 05/11/2013

Entry ticket failed to copy my vehicle registration so need to find an attendant - not easy at 0130 in the morning. But so much easier to use than the long stay - queued for over an hour there last time, you really need to run more coaches at peak times… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good going in poor getting out”

Written on: 02/11/2013

Good going in but noticed no number printed on the ticket,hence no exit. Had to go to parking attendant, after backing out of the queue, was told to quote the ref number on the booking form after pressing the help button, so always remember take it with you!.We were only one of many with the same problem… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“easy parking but a little expensive”

Written on: 02/11/2013

Long stay park easy to find. Parked in a massive new extension where there were about twenty cars in a thousand spaces (located adjacent to route that planes take from terminal to runway). Shuttle busses fairly regular, even in the early hours. A little expensive if booked late (£25 for eight days in May but £71 for 10 days in October due to closer booking). Overall not a bad service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Long stay car park - transfer takes too long (around 4am)”

Written on: 02/11/2013

I have to wait 40 mins for transfer bus to terminal. When the bus arrived, there were so many people waiting, not everyone can get into the bus. The time taken from my arrival to car park, until I reached terminal, was more than 50 mins. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Easy and fast.”

Written on: 02/11/2013

AMPR camera picked up my car straight away when going in. Left myself plenty of time to get in and out but it was very fast. Bus came and took us outsise the front doors or the aiport. Same for the way back. No problems at all, very easy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Good standard, needs more signage for exit!”

Written on: 02/11/2013

Decent short stay car park - shame no cover when it's raining but short walk from terminal. When parked at the far end there isn't any obvious exit signage in the dark but maybe that was me being tired from a late flight! Ticket barrier didn't recognise my number plate and thus had to wait quite for an operator to check my pre-booking to get out but haven't had that problem at Luton before so just a one-off technical hitch I hope… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Service - what service !”

Written on: 02/11/2013

I sought a refund and after speaking to a helpful telephone operator I was requested to e mail my request and I would hear back in two days and when I explained my circumstances I was informed that I should receive a refund. 10 days later I received an automated response saying my case had been reviewed and declined. No reasons were given. As a result I will never use this service again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good experience ”

Written on: 02/11/2013

Would use again - efficient and hassle free. Excellent way to start the holiday - walked to the airport in a few minutes - recommended… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“CAR DAMAGED, CAR PARK SURFACE TERRIBLE”

Written on: 02/11/2013

Arrived at the short term car park, surprised at the state of the car park surfaces. On return to car, found gouge on bonnet. Reported and staff took photo. Rang up and was asked to send email. Got reply that they're not liable. I would definitely give this car park a miss if you can… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Fare VFM and works fine”

Written on: 01/11/2013 by Chris.T.P (1 review written)

Fare VFM and works fine does what it says on the ticket and the wait fot the Bus was better than standstead both times… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Improved service”

Written on: 01/11/2013

Barriers worked well both on entry and more importantly on exit. New layout for the bus stops is nice and simple. As always on return ( sun night, 2 tired kids) the bus seemed to take ages to arrive to collect, but I think we had just missed one! Will definitely use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Struggle for parking space”

Written on: 31/10/2013

A really convenient service. I would add that as there is no parking space allocation, it is a bit of a struggle to find a space - which is a nightmare with 3 kids and suitcases to transport… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Prompt and good service”

Written on: 31/10/2013

The pick up bus was prompt and the driver was polite. Short drive and clear exit markings. Decent bus shelter on a windy day… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview