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| Ease Of Navigation | 6/10   |
|---|---|
| Value for Money | 4.3/10 |
| Reviewer Rating | 6.5/10 |
| Overall Rating | 5/10 |
Full review by
Guest.
on 11th Jan 2008
User Rating : 8
Respect :
0
Good Points: Hotel good ,clean, food very good, airport reps and transfers good.
General comments: Problem, Lady on her own (56yrs approx) lost her passport
they said they would sort out next day, nothing appeared to happen. She was in tears next day, my wife and myself eventually found mike and asked him what was happening he told us she would have to go to the British Consulate in Malaga, that was all he could do but he would get a map. I went to Malaga by train, we found the consulate and they where excellent. We had to report loss of passport to police had said not to) taxi to police station to get loss forms and number
returned to consulate all ok. This took from 8.45 to 15.20 Question. Should a lady on her own, distressed not able to speak Spanish be expected to do this on her own
I would have thought that this was what a company rep was there for he gives Air tours a bad image.
Guest.'s review and ratings | 166 words
Review by
purnendu
on 21st Jun 2007
User Rating : 9
Respect :
0
A simple suggestion that I would like to add for this website.
Work on the designing and make it look better.
The red colour in the website is too fiery. Change it.
Regards, Purnendu
purnendu's full review | 54 words
Review by
davidfthorn
on 11th Jan 2007
User Rating : 1
Respect :
0
I have found the Airtours website sadly lacking in functionality; it is not easy to use if you are serious about trying to get information and make a booking. Too much of the site does not work as it should.
I used the 'email us' links on the 'contact us' tab three times and after nearly two weeks I have still not had a reply, except the automatic reply that puts your query on hold.
We wanted to arrange a trip to Brazil for two weeks to include a 2 day tour of Rio de Janeiro. The particula ...
davidfthorn's full review | 390 words
Review by
Concerned Parent
on 8th Aug 2005
User Rating : 8
Respect :
0
I've found genuine value from the Airtours website (www.airtours.co.uk) in the past. It's a good place to find some prices to use as a negotiating tool with the travel agents. I also find it useful for finding information on accomodation rather than trapesing through brochures for hours on end. I've never booked on Airtours because I believe you get better deals by negotiating in person - however the site is useful for research purposes.
Concerned Parent's full review | 76 words
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