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Latest Reviews

“Worst experience ever”

Written on: 18/09/2016 by IsabelleFlynn (1 review written)

My husband booked a hotel in Budapest using this website by calling the customer service on 15th September 2016. On 16th September he received an email from the hotel stating "booking isn't confirmed as there aren't any available rooms". My husband had a doubt and called up last-minute customer service.They replied with this email on 16th September " We have contacted our provider and they have confirmed that the hotel has the reservation and that it's confirmed." My husband called hotel… Read Full Review

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“Appalling customer service if anything goes wrong”

Written on: 16/09/2016 by SannaG (1 review written)

I could easily write for pages and pages, but no-one would read that, so I'll try and keep it short and unemotional (which is not how it has been, incidentally.. no-one wants to hear how this has nearly broken me on multiple occasion). In bullet points - Booked Westjet flight through lastminute.com - Flight was delayed and then cancelled at airport, so I opted to cancel and take a refund instead - lastminute.com assured me on the day they would process a refund - 7 weeks later, 12 phone calls… Read Full Review

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“Corporate responsibility doesn't exist with this company”

Written on: 24/08/2016 by jyShelton1985 (1 review written)

Booked a flight and hotel package with Last minute.com, thought we had a good deal. It turned out that they sold us the products via Low cost holidays who recently went into administration! Last minute didn't want to know and quickly pointed out the company concerned was based in Spain and not covered by ATOL or ABTA and it was not their responsibility. Now last minute are taking pride posting on their homepage all their flight and hotel packages are ATOL and ABTA covered. Shame on them for not… Read Full Review

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“Very Poor Customer Service. Incompetent. please...”

Written on: 23/08/2016 by sharonshabanie (1 review written)

I booked tickets for my family 3 months ago. There was a spelling error on my partner,s name. Since then I've bn calling asking for this to be changed. I've bn many times promised that they will sort it out within 2 hours at time 48 hours and all sort. I'm left with a day to travel nothing is resolved yet. One manager even tried to lie to me saying KLM does not chang spelling namen. I contacted KLM they said they can change if The company contact. I have bn told many lies as I tried to get this… Read Full Review

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“DO NOT USE Last Minute.com”

Written on: 01/08/2016 by Moserie95 (1 review written)

Booked flights in November for our yearly family holiday and they changed the flights three times and then three days before we are due to fly they tell me the flight is cancelled when it's still being sold on there website, and after checking direct with the airline also telling us ITS NOT CANCELLED!!! If you use a agent ie. Last Minute the airline will not be able to help you when things go wrong. Every time you ring it is a different person answering but they just say the same thing like… Read Full Review

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“WORST Company to book with in HISTORY”

Written on: 01/08/2016

Lastminute.com - bravofly.com - you should be ashamed! I wish to make a formal complaint to you regarding the appalling service that I have had. lastminute.com operates the bravofly.com flights bookings. On APRIL 26th 2016 very carefully, after MUCH searching on the internet, my son and his friend picked flights from Jakarta to Sydney...... via bravofly.com. Flights were for 7th DECEMBER 2016 ----- booked well in advance! We completed the booking and I paid for the tickets using my debit… Read Full Review

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“DO NOT USE!!”

Written on: 09/07/2016 by PeteMcC (1 review written)

Tried to book a holiday and they messed it up (not me which is even more annoying). Waited for 15mins to speak to someone at the call centre and was told as it wasn't booked yet they couldn't do anything (very confusing?) like cancel/stop/amend etc, ie. the normal behaviour you'd expect. Had to wait 30mins at which point they had taken over £2k of my money anyway and said that I now had to wait 15 days for my money back even though they hadn't taken it to start with when I pointed their… Read Full Review

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“Would rate it a 0 if I could ”

Written on: 30/06/2016 by KeighleyScott (1 review written)

Booked a holiday for 4 of us to Las Vegas in September - checked the flights and prices all day and they didn't change. Within minutes of booking just under £3000 was taken out of my partners account. An hour later we received an email saying that the flights were now unavailable and our holiday was cancelled. That was fine until I read the second email that stated it could take upto FIFTEEN DAYS for our money to be refunded! FIFTEEN! I checked the website and strangely the flights are still… Read Full Review

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“DO NOT USE LASTMINUTE.COM”

Written on: 24/06/2016 by sjhwales1 (1 review written)

Flights booked to Sofia - December 27th 2016 outbound and January 2nd Inbound. Email received by Lastminute.com on May 24th advising me of a change of flight made by the airline to January 3rd 2016. The booking was made using Ryanair (outbound) and Wizzair (inbound). The problem is that I am required back in the UK on January 3rd for business purposes. I contacted Lastminute.com on May 24th to be told that only the inbound flight is refundable. How do they think I am going to get home??? Walk… Read Full Review

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“DO NOT USE THIS WEBSITE”

Written on: 17/06/2016 by Corcoranyg77 (1 review written)

Refused to give refund on a flight almost a month before the flight.At no point did it state on the booking it was non refundable.Terrible company.Would NEVER use again… Read Full Review

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“Never EVER again. AVOID”

Written on: 16/06/2016 by Niamhmc (1 review written)

I am due to fly to Bangkok on the 27th June. The flight was cancelled by the airline and lastminute.com failed to inform me of this cancellation. I only knew about the cancellation as a friend had booked the same flight through a different agency who rescheduled her flight in MARCH. For weeks lastminute.com lied to me and told me that the flight was not cancelled even though I had received confirmation of the cancellation from the airline. After two months of phone calls and emails… Read Full Review

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“STAY CLEAR!!”

Written on: 06/06/2016 by GoodAdvice2016 (1 review written)

I have never had the opportunity to write a bad review - call me lucky! BUT today I need to do my duty to the hard working, honest public and spread the word!! I'll keep it short - last minute have our complaint!! I can only assume this will take a few weeks for a response or resolution. My partner and I recently booked a getaway to Prague - booked in March 2016, arrived on May 25th 2016. We have email confirmation from lastminute.com of our hotel and dates. On our arrival at hour 4 1/2… Read Full Review

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“HORRIBLE CUSTOMER SERVICE”

Written on: 02/06/2016 by LandCNYUK (1 review written)

Over the past few days i have called in to inquire about hotels and flights for a UK vacation. The first agent I spoke to gave me some quotes and I wanted to review them before I booked so he took my number to call me back, then failed to do so. This evening after not being followed up on, I decided to call back again myself (this being now my 4th phone call) and finally book. I unfortunately did not get a very comprehensive booking agent. I decided not to book the first hotel with him as he… Read Full Review

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“Worst Web site [Do not book with this Company]”

Written on: 23/05/2016 by NelsonDuffy (1 review written)

Booked a flight from Palma Mallorca to Sevilla arriving at airport [no flight] it was taken out of service 5 months previous.After making alternative arrangements which cost me an extra 175 euros.After contacting Last Minute .com I have sent ten emails to demand a refund.Yes they have responded with ten different emails with ten different stories relating to me cancelling my original flight [You could not make this up]Now they say they will authorise a voucher towards another a flight and there… Read Full Review

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“Never Again...”

Written on: 09/05/2016 by Crash.UK (7 reviews written)

Used lastminute.com to book a flight from Toronto to New York. Where with any other agent you'd get an immediate confirmation, lastminute.com just email stating "thanks for your request" An hour after my booking I get 2 missed calls and an unintelligible voicemail. On calling back 3 hours after my booking, I find the flight is not confirmed! And that "someone is talking to the airline as we speak" yet 10 hours after my booking, I call back to find other is STILL no reservation an told to "wait… Read Full Review

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Crash.uk's Response to Crash.UK's Review

Written on: 10/05/2016

Update...

16 hours after my initial booking, still nothing!
Called again and told to wait longer! I asked to cancel which the operator said was OK, although the last operator said "you can cancel, but my get charged for cancellation" yet they'd not booked anything!
Yet to receive cancellation confirmation, but gone direct to airline, booked my flight and a cheaper price!

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Jessicaj123's Response to Crash.UK's Review

Written on: 10/05/2016

I've had a very similar situation. Have been told I can cancel my flights but the person I am travelling with is unable to cancel theirs and I can't cancel the hotel, so altogether we will have lost a lot of money. The only solution offered has been paying £200 on top of the original costs for a new flight.

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“Terrible,”

Written on: 09/05/2016 by Patterson208 (1 review written)

After noticing a spelling mistake (I could not tell to this day wether the fault was mine or the provider's) on my last name a few days after buying a flight from Lastminute.com, I attempted to have it changed to the correct name. They refused categorically, which meant that I had to get a refund... a very partial refund, that is. It has been over a month, and I am still waiting for the money to be refunded, plus the provider is unable to give me a reasonable time frame for this. No commercial… Read Full Review

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“buyer beware be very aware ”

Written on: 06/05/2016 by kickfit (1 review written)

Booked a room with over the phone with them and was told room all booked as payment went through gave we id number and I will get an email with number for the hotel but no email came checked the hotel no room rang lastminute back sorry but payment did go through could not get money form your card rang my bank payment was approved so got back on to them no could not get payment and you could try to book again but try on line and when I look on line the hotel went up from €125 to €185 so it… Read Full Review

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“Incompetent and arrogant”

Written on: 03/05/2016 by Ethex (1 review written)

Booked online, paid the price, e-mailed me to say 25% increase in price. Agreed to pay and tried to pay, but apart from not being able to understand the sales person i was informed they would be in touch. They got in touch the next day stating it had gone up again and tried to force me to pay. Sound more like a bunch of criminals operating from another country. I am supposed to be getting a refund as they had already taken my money which in my book of law states they have accepted the first… Read Full Review

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“A hopeless mess of a cancellation process”

Written on: 03/05/2016 by timwdavid (1 review written)

I booked a hire car with LastMinute in Jan 2016. When the confirmation arrived in my inbox, I noted that I'd need a credit card to pick up the hire car - not something I'd been told until then. I dont have one, so, I had to cancel. I spent 3hrs on the phone being given the runaround trying to do this. I was sent from LM to their car hire partner and back again. Each time incurring tedious 30min+ waits in their call centre queue. I had to read the LastMinute cancellation terms to the… Read Full Review

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“If I could give no stars I would ”

Written on: 28/04/2016 by Cannonhc42 (1 review written)

The service I received from lastminute.com was absolutely shocking. I was given less than 24 hours notice for a cancellation,(of a theatre show) when the agent called I asked him to book me into another date, he said he would call me back to let me know what was happening. After over an hour of not getting a call, I called back to try and rebook tickets. when I asked them to rebook me into a different date they said they couldn't and I would have to get a refund and rebook myself. When I asked… Read Full Review

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