Lastminute www.lastminute.com Reviews
Latest Reviews
★☆☆☆☆
“Awful from beginning to end”
Written on: 22/05/2013 by alb2013
I booked my honeymoon through lastminute.com - we couldn't afford a long break so decided to stay at the Isle of Wight for 2 nights. Booked the hotel in January 2013 and the night before we travelled 12 May 2013 realised I had no confirmation. Spoken to the hotel and they never received the money or confirmation of booking... last minute put us up in a sub standard hotel, after fighting them with two alternatives that were unacceptable after the hotel we initially booked. They treated our... (read more)
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★☆☆☆☆
“Save money for real - do not use this booking site!”
Written on: 20/05/2013
I tried to get in contact with lastminute.com after a booking mistake on their website and they say they will reply wiythin 48 hrs, but i never heard back. We still travellled on the tickets even f it wasn*t the dates we actually had booked. We had some problems during the trip and asked if we could change the dates (we had checked with the airline company and it would have been OK to upgrade to another class and change the dates for a fee of 95 USD) but they insisted it was completely... (read more)
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★☆☆☆☆
“Secret Escapes ladtminute.com hotel booking is a rip off”
Written on: 19/05/2013 by DdayUK
We booked through lastminute.com for our 1st wedding anniversary in London. We were going to go for a Premiere Inn where you know the good quality however we saw a secret hotel option. A 4 Star hotel near Hyde Park for £109.65, the price should be lower than normal because they can't publicise the named hotel offering low deals. True it was a gamble but it should be a 4 star hotel. After booking it (no cancelation available) we got the hotel name: Hyde Park Premier London Paddington.... (read more)
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★☆☆☆☆
“Never again!”
Written on: 06/05/2013 by Poboss (1 review written)
Booked what last minute.com classed as a 4plus hotel in torremolinus, wouldn't even give this hotel a 2* rating. Rooms dated back to 70s, nothing like what they advertised. Transfers to hotel through them were diabolical as well, sat for 2 hours before bus even left airport, for 20 minute trip. Lesson learnt don't believe what you read. (read more)
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★☆☆☆☆
“Disgraceful”
Written on: 04/05/2013
I am a UCD law student. If anyone would like free legal advise for the clear breach of contract seen in many cases listed here please get back to me. I will advise on the law of contract, remedies as a result of breach, namely damages (refunded money to the customer) and appropriate course of action. The actions of companies such as this in an attempt to rip off customers I feel is disgraceful and is something I want to play a part to help out with. I am also interested in beginning a... (read more)
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★☆☆☆☆
“Please don't book with lastminute.com”
Written on: 20/04/2013 by Lastminuterippoff
On the 16/04/2013 I booked a twin room at the Park Club Europe Hotel,Tenerife between for four days for two persons on an all inclusive basis. Having reviewed the details I contacted the call centre and made the booking over the phone with a last minute.com representative. I was informed that my booking would not be confirmed until receipt of a formal e-mail which I received shortly afterwards. The following day I received a phone call from a female, informing me that there had been a... (read more)
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★☆☆☆☆
“website failure costs ME MORE!!!”
Written on: 18/04/2013 by LucyKing (1 review written)
I had decided on a flight, went to book it last night and the website wasn't working properly as it didn't allow me to select the departure airport. I spent around 5 hours yesterday evening trying to book with no luck. Knowing how sites work, I knew that the price would change, shock horror, when I checked today the price had increased by more than £50 per person, booking for two this would be more than £100 extra due to their site failure. I emailed their 'Customer Services' to receive... (read more)
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★☆☆☆☆
“Total RIP OFF”
Written on: 17/04/2013 by winter-fairy (1 review written)
I decided to spoil myself and my partner with 2 day holiday in Oxfordshire. I couldn't like any hotel that will suit as price and rank. So I decided to go with the Top Secret hotel which they advertise as: Check out our Top Secret hotels. These rates are so low our hotel partners don't want to put their names to them... !?!? You can not see the name of the hotel or where it is till you pay and agree to the ridicules no refund cancellation policy. After I saw the hotel I did my research.... (read more)
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★☆☆☆☆
“Hotel in wrong country”
Written on: 11/04/2013 by Lenmead
Two days ago I went online looking for a holiday package to Gibraltar. I found exactly what I was looking for when I typed gibraltar in to the location box. I booked the flights and then on the next page saw a hotel, chose that and paid for the package. I got an email with the address of the hotel, which was in Spanish. At the time it didn't concern me. The next day I thought I better check if I needed to get a taxi from the airport to the hotel. When I checked on google earth the hotel was... (read more)
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★☆☆☆☆
“Top secret; top rubbish”
Written on: 01/04/2013 by Mattb112 (1 review written)
Last Minute Review My partner and I decided that we would go on a city week break to Madrid, staying in centre and having a look at the cities many attractions. We have not had a chance to go away for about 2-3 years together so were looking forward to it. We looked on the Last Minute site and put in the search parameters city centre, Madrid. There were no hotels on their site that jumped out as that good so we on hindsight foolishly, and not to be repeated mistake) chose a Top Secret... (read more)
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Showing 1 - 10 of 328 Reviews
★☆☆☆☆
“Lastminute.com the worst customer service ever”
Written on: 24/03/2013
Have to say I'm usually very placid, however my experience with lastminute.com has been absolutely ludicrous. I attempted my book a hotel in Jersey through lastminute.com and at the point of entering my payment details, it wouldn't accept my double-barrelled surname. As to whether this was what caused the problem I still don't know but the following day I received an email to say my order had been cancelled by the fraud security. After contacting the customer service team, I was told to... (read more)
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★★★★★
“5* Hotel weekend break, London! Amazing hotel!”
Written on: 21/03/2013
We recently stayed in a hotel that we had booked through lastminute.com and it turned out to be such an amazing weekend. We had research the hotel on trip advisor before hand so we knew what other people had said about it and it didn't disappoint. The booking process through lastminute.com's website was pretty straight forward and only took a few minutes to complete. I can't say I have anything bad to say about my lastminute.com experience, but I'm guessing doing some research before... (read more)
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★☆☆☆☆
“Photo shoots”
Written on: 20/03/2013 by Dmw2000
Don't buy. Cons at work. When you send your details to be contacted as per the deal, you won't be. Then when you try to contact the company they don't recognise the deal/ code. Never again will I use this site. Be warned (read more)
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★☆☆☆☆
“NEVER EVER USE THIS WEBSITE”
Written on: 15/03/2013
I booked a trip from Birmingham to Winnipeg, Canada with them a few days ago. The price was great and I wanted to get it right away so I don't lose it. Next Morning I get an email saying that there has been a schedule change and we now need to pay over £200 per person! I was able to go directly on the KLM and Delta website where I saw that the booking was still valid and the flight LASTMINUTE claimed was changed, was INFACT ON THE BOOKING! It seems as if they didn't issue the tickets on... (read more)
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★☆☆☆☆
“Terrible customer servive”
Written on: 12/03/2013
My husband and I used last minute.com to book a 5 star hotel for our honey moon weekend. On the website we came across a mystery/secret deal and called up the customer service to ask about it. The secret deal was for a good deal on a 5 star 'rating' hotel. When we called the lastminute team to enquire about this, the person who assisted us that day, convinced us that it was actually a '5 star' not 5 star rating only, hotel. My husband specifically told him that we were looking for a 5 star... (read more)
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★☆☆☆☆
“Stuck 6000 miles away..”
Written on: 09/03/2013 by dan123456789 (1 review written)
I was in Reunion Island near Madagascar, and needed to buy my return ticket to England. I had told my bank I would be there and I gave lastminute all the correct info for the ticket which was £580.. They took the money from my account and then did a safety check to see if it was ok for them to accept the payment. For reasons unbeknown and unexplained to me, the payment was not ok for them to accept, and I receive an email stating that it could take up to 10 days for the money to be... (read more)
Visit lastminute.comCatherinetrojelio's Response to dan123456789's Review
Written on: 13/03/2013
Hi, I had same experience today - have you been repaid yet?!!
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Dan123456789's reply to Catherinetrojelio's Comment
Written on: 14/03/2013
Yes, I believe it took 5 days before it was in my acc..
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★☆☆☆☆
“Top secret hotel deal a rip off and appalling service”
Written on: 24/02/2013 by Lu1u
I booked a hotel at Heathrow for two nights with Lastminute.com At the time of booking I decided to book a hotel room through the'Top Secret hotels' deal as according to the description from the website I would get something so cheap other guests would be 'jealous' and I was 'guaranteed' it would be cheaper than booking the same hotel the usual way on last minute.com What's the big secret? Shhh, we've managed to get you exclusive hotel deals from our leading chain and independent hotel... (read more)
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★☆☆☆☆
“Terrible Customer Service”
Written on: 20/02/2013 by clairemc73
We have booked flights to Oslo through lastminute as are visiting friends in Sweden who can pick us up from the airport. The problem is that there is more than one airport in Oslo and we are travelling to the wrong one which is a 5 hour drive from the correct one. We contacted customer swervices to change our flights as there are plenty available for the same dates to the correct airport. We understand that this may incur an admin fee which we are happy to pay but Lastminute have said... (read more)
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★☆☆☆☆
“Ticket was not confirmed”
Written on: 19/02/2013
We had booked a ticket through your web site. We had not received any confirmation. The person reported at the airport and was shocked to know that his ticket was not confirmed after booking through your site. This is the first time we have had such bad experience by booking a ticket. Pl clarify about the inconvenience caused to us in this regard. Please refund the entire amount. We are completely turned down by this experience of trying to book a ticket through your site (read more)
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★☆☆☆☆
“Misleading Room Rate Advertising”
Written on: 13/02/2013
Booked a very last minute room in Las Vegas hotel as a present for my daughter who is travelling the world with a friend. As they are on the last few months they are running very low on cash so I bought and paid for a 3* hotel in Las Vegas for her instead of an off strip hostel. Lastminute.com was advertising on their website 20% off room prices and FREE breakfast! When the booking was completed there was no mention of breakfast being included the confirmation was ROOM ONLY. I... (read more)
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Showing 11 - 20 of 328 Reviews
★☆☆☆☆
“Misleading Room Rate Advertising”
Written on: 13/02/2013
Booked a very last minute room in Las Vegas hotel as a present for my daughter who is travelling the world with a friend. As they are on the last few months they are running very low on cash so I bought and paid for a 3* hotel in Las Vegas for her instead of an off strip hostel. Lastminute.com was advertising on their website 20% off room prices and FREE breakfast! When the booking was completed there was no mention of breakfast being included the confirmation was ROOM ONLY. I... (read more)
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★☆☆☆☆
“Booked a holiday to Las Vegas with Lastminute.com, 48...”
Written on: 10/02/2013
Booked a holiday to Las Vegas with Lastminute.com, 48 hrs after booking and paying in full i received a mail saying my booked flights were not available and offered alternatives which were more expensive with an additional 19hrs travelling time. This was not acceptable so asked for my money back to book elsewhere, they refunded but refused to return the £20 credit card fee they had charged, all their call centres and e-mail correspondence comes from outside of the UK, you get the... (read more)
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★☆☆☆☆
“horrible”
Written on: 04/02/2013
this company messed up my flight, made me buy a more expensive one, and they said the euro was more than it was. false advertising, horrible everything. never order with them again (read more)
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★☆☆☆☆
“WARNING! DO NOT USE THIS SITE!”
Written on: 25/01/2013
I booked a flight on Monday 1/21/13 but when I hit confirm reservations, I got a message stating to go back and hit confirm reservations again. I did this two times but gave up for fear that I was being charged twice. Next day I checked email and still did not receive a confirmation but checked my credit card account online. I was charged twice for this reservation as well as the travelers insurance. I phoned my credit card company and was advised to contact the airlines to see if payment... (read more)
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★☆☆☆☆
“They take the money and then refuse the sale.”
Written on: 24/01/2013 by Borst
You sent me an email Thursday, January 24, 2013 5:37 PM stating "that Security checks are currently being performed on your order to help protect your identity and potential unauthorized use of your card". At Thursday, January 24, 2013 5:57 PM you sent me another email stating "Unfortunately our security system could not verify the details required to best safeguard the card identity used to complete the booking, and as a result we are unable to process the order". In that time you removed... (read more)
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★☆☆☆☆
“Booked in good time”
Written on: 07/01/2013
Booked Christmas flight Brisbane to London return paid in full 6 weeks later they changed schedule which i accepted, next day they cancelled my booking blamed airline. It cost an extra $1300 AD to another flight organized. (read more)
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★☆☆☆☆
“Check out other deals first Last Minute is NOT the...”
Written on: 02/01/2013 by caroll
Booked a hotel in London using lastminute.com, selected a secret hotel as they advertise you are getting it cheaper! Not so, if I had gone to the hotel direct I would have got a better deal. When I contacted their customer services I was told tough luck! This is misleading advertising, I have ended up paying more by booking through lastminute.com, there are 3 websites with cheaper deals. I have checked other deals and again if I go direct I can get cheaper. (read more)
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★★★★★
“great experiences for me”
Written on: 22/12/2012 by londondude (2 reviews written)
I have bought theatre tickets from lastminute.com 4 times and never had a problem good prices good tickets not sure what else to say really. I am surprised by the amount of bad reviews they have here. (read more)
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★☆☆☆☆
“Deceitful money making machine”
Written on: 21/11/2012 by tarimix (1 review written)
My experience with lastminute customer services was really bad. After booking a flight I was not allowed on it because the date of birth was wrong on the ticket. Tried to book a trial ticket the next day it turns out the date of birth is not even asked for. After 6 months of exchanging emails, they claim that without the date of birth you can't book. And guess what, I go onto the site and yes, next to the name they ask for the date of birth! They made me hang around for 6 months until they... (read more)
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★★☆☆☆
“Mechanical flawed customer service”
Written on: 21/11/2012 by gemmaaok (1 review written)
Having tried for over an hour on their erratic and slow site to book a hotel I managed to get as far as payment authorised and accepted and that an email would be sent in confirmation. I noticed at this stage that either I or the site had presented my email address with a .com suffix rather than .org. So no confirmation email. On contacting customers services they would not entertain my query/complaint as I was not sending from the .com extension, and they always erroneously quote the Data... (read more)
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Showing 21 - 30 of 328 Reviews
★☆☆☆☆
“Unfair And Unfriendly, Big Business At Its Worst”
Written on: 16/11/2012 by RedFerrari56 (1 review written)
My experience with Lastminute.com is horrendous, I would advice to keep well clear of this outfit. We took them to small claims and unfortunately lost, we are rather annoyed by the old judge who did not seem to be able to retain much information, but anyway even he admitted (I believe) that lastminute.com rating of a hotel as 'objectively' 5 star, was not correct, you would think that this misrepresentation would make the contract voidable, but not according to British... (read more)
Visit lastminute.comTarimix's Response to RedFerrari56's Review
Written on: 21/11/2012
I completely agree, my experience with customer services was just as bad. After booking a flight I was not allowed on it because the date of birth was wrong on the ticket. Tried to book a trial ticket the next day it turns out the date of birth is not even asked for. After 6 months of exchanging emails, they claim that without the date of birth you can't book. And guess what, I go onto the site and yes, next to the name they ask for the date of birth! They made me hang around for 6 months until they implemented some changes to their booking system! What do you call this? Even after presenting the copy of the last page of the booking from 6 months ago, which does not have the DOB, they are denying and bargaining with me for each word I say as if we were in a market! On a separate occasion a few years ago we stayed at a hotel in Sharm El Sheikh through them, which they labelled as 5 stars, but in reality had cockroaches all over the place, awful food and cockroach ignoring staff (we pointed one out on the wall in the hotel restaurant to a waiter, who just walked off), I AM NEVER BOOKING WITH THEM AGAIN!
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★★★★★
“Helpful, polite and empathetic!”
Written on: 07/11/2012 by OMallee
I needed to reschedule my flight from Dublin to New York when my family, with whom I planned to stay, became homeless due to Hurricane Sandy. I cannot praise the team at 'Last Minute' enough; they were so understanding and willing to get me the best deal under the circumstances. The airline, KLM/Delta, even wavered the taxes and service charges as a good will gesture, so that I only had to pay the fare difference!! It's stressful enough when one's plans are scuttled and one is worried... (read more)
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★☆☆☆☆
“Missleading advertisement!!”
Written on: 22/10/2012 by Dapiet8 (1 review written)
I have used them twice now and on both occations the pictures and ratings of the Hotels has been wrong. I booked a All inclusive 4 star holiday in Turkey and paid well over £400 but when arriving at the Hotel, I was horrified by the quality. The hotel manager said that the Hotel has always been 3 star and no 4. Ended up spending double than what I set asided due to horrible food and service at the hotel!! When complaining to last minute, I never got any responses!! I will never use them... (read more)
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★☆☆☆☆
“By the end You pay with your nerves”
Written on: 19/10/2012
Ridiculous service, cheap price, but once you book it and if they don't like something they just cancel your booking and to get your money back you have to wait 10 days!! Customer service is awful, they can't even tell you why your booking didn't pass their security checks, don't call back, spending money on a phone holding the line and etc. AWFUL (read more)
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★☆☆☆☆
“10% Mark Up on the price you should pay!!”
Written on: 10/10/2012
ONLY A FOOL WOULD BOOK A HOLIDAY WITH LASTMINUTE .COM !! If you find a holiday you like on there, just go to Lowcost holidays .com , do the same search and hey presto! 10% Cheaper!! Lowcost holidays.com provide all their holidays to them, so they just put a mark up on there! Luckily this was pointed out to me before i booked and saved me a good amount! (read more)
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★☆☆☆☆
“No help whatsoever!!!!”
Written on: 10/10/2012 by benjezza (1 review written)
This site is completely hopeless hwen it comes to customer service!!! want to make a change to my booking and have rung within 12 hours and they want to charge more to change my flight than what the actual flight costs??? WHAT A SCAM!!! (read more)
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★☆☆☆☆
“Really terrible”
Written on: 08/10/2012
My wife and I tried separately to purchase tickets from Last Minute.ie/com. Tehy took money from her account but isued no tickets. We got onto the agent but he said transaction hadn't been completed and money would be returned in up to ten days. Transaction was completed our end because they too the money. I then tried using my card and , guess what, same thing. This happened 2 years ago too. I used to always use lastminute .com over the years. As far as i am concerned the service is now... (read more)
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★★★★★
“FANTASTIC VALUE”
Written on: 07/10/2012 by 2bears
LEFT IT UNTIL ABOUT 4 WEEKS BEFORE WE TOOK A FLIGHT TO BOSTON FROM HEATHROW. LOOKED AT LOADS OF HOTELS ON LINE,WANTED SOMETHING COMFORTABLE TO KICK OFF OUR START TO A 3 WEEK HOLIDAY IN NEW ENGLAND,NOT A "MAKE DO" FOR THE NIGHT BEFORE WE FLY. MOST HOTELS WE WOULD HAVE LIKED TO STAY IN WERE GETTING UP TO THE £200 MARK,STARTED TO WISH WE HAD BOOKED IT MUCH EARLIER AS IT MAY HAVE BEEN CHEAPER. THEN THOUGHT,LETS TRY LASTMINUTE.COM,NOT REALLY THOUGHT ABOUT DOING THAT. WE HAD BOOKED A WEST END... (read more)
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★☆☆☆☆
“Appalling service”
Written on: 29/09/2012
Rude scum Use another site Customer service appalling V unhelpful No way to run a company (read more)
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★★☆☆☆
“Flight only ”
Written on: 27/09/2012
I booked a flight to Amsterdam and can no longer go. I submitted two contact forms from there website a few days ago and did not receive an acknowledgement, or response. I did the same with KLM airline (who the flight was booked via) and immediately got an acknowledgment and response within 48 hours. Having called up lastminute.com they informed me that I cannot change the name on the booking and my only option is to change the travel date - which would cost me almost the same price of the... (read more)
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Showing 31 - 40 of 328 Reviews
★★☆☆☆
“Ripped off completly”
Written on: 24/09/2012
I phoned LM to book a holiday I had seen on their website, as there seemed to be a problem with the procedure with their website to be told that the holiday I was looking at had been sold. They then sold me a "4 star hotel" which is a sh*t hole for £1999.99. The lady on the phone assured me that the hotel had been refurbished a couple of years ago & was in demand. She said they would also throw in some free insurance (which we didn`t need) only to find that after the payment had gone... (read more)
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★☆☆☆☆
“Never again ”
Written on: 23/09/2012
I booked a supposed "lovely countryside hotel close to Gatwick" lured in by the 75% discount and the blurb that the hotel doesn't want people to know it is offering such low prices, I went ahead, I then got the name which has terrible reviews on trip advisor 450+ terrible and 100+ poor out of total 700+. (too many problems to list) There is no way I would have booked this hotel if I had known the name and feel totally conned, Lastminute will not refund on top secret hotels (I wonder why?),... (read more)
Visit lastminute.comFrances1948's Comment
Written on: 02/10/2012
I totally agree with the above review. I also booked in the Secret Hotels offer as I understood all the hotels would be 4* or 5* but when I booked the hotel it turned out to be a 3* and with the same description as in the above review. Despite countless emails and telephone calls LM will not admit that their advertisement is misleading so I am now reporting them to Trading Standards.
DO NOT BOOK WITH THIS COMPANY - THE CUSTOMER SERVICE IS NON EXISTENT!
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★★★☆☆
“Don't choose a Top Secret Deal”
Written on: 19/09/2012 by nikf
Whislt I am sure this is a perfectly acceptable website in general I would urge you not to book a "Top Secret" deal. Despite discussing the options in great detail with a customer advisor I have been left with a totally unsuitable hotel which I could have got cheaper elsewhere with full disclosure of details, and no option to cancell or change. I know, "more fool me" but they market it as something extra special and all you are getting is unpopular hotels, which you could get cheaper... (read more)
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★☆☆☆☆
“Appalling customer service!”
Written on: 11/09/2012 by lulu2002 (1 review written)
We booked a two night stay in a nice hotel in London for a special occasion; we booked this around 3pm on the Saturday to arrive later that day. The booking experience was a night mare from start to finish as the gentleman could not understand me even though I spoke clearly and spelt my name and address out on several occasions. It got to the point where he was asking me how to pronounce some words, sorry but I was trying to book a hotel not give someone a lesson in how to speak English. ... (read more)
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★★★★☆
“Easy and convenient ”
Written on: 11/09/2012 by AngelaMcG (1 review written)
Found the site to be easy to navigate and found the perfect holiday in Budapest to celebrate our silver wedding. The only downside was that when booking you had to pay the full amount. We booked in January and didn't travel until August, would have preferred to have just paid a deposit but can't fault the system it worked great and we had not hiccups in our travels. (read more)
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★☆☆☆☆
“Charged twice on TWO occasions”
Written on: 09/09/2012
This summer I booked a hotel on lastminute. After my stay in the hotel, I was presented with a bill. I said that I thought I'd paid in advance, through lastminute, but the hotel insisted that no payment had been made and that it was normal procedure not to charge until departure. I took them at their word and paid. I subsequently discovered from my bank statement that I HAD been charged by lastminute - so I'd paid for my room twice. I raised this with them and eventually got a refund... (read more)
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★☆☆☆☆
“Don't use them”
Written on: 08/09/2012
I bought tickets for Leonard Cohen at the Hop Farm on 8 Septemberfrom Lastmimnute.com. The concert was cancelled on 23 August and moved to Wembley Arena -I didn't find this out until 1 September and called LM. they said they didn't know anything about the cancellation and couldn't get through to the promoters. I told them I didn't want tickets for Wembley Arena as I couldn't get there that day. On 3 September I got an email saying they were still looking into the matter. On Wednesday 5... (read more)
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★☆☆☆☆
“NEVER EVER”
Written on: 03/09/2012 by jambojet
I will never go back to your website to buy any sort of air tickets or holiday bookings, and also tell my family and friends not to use it. (read more)
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★☆☆☆☆
“Never again!”
Written on: 28/08/2012
Try to change a return flight date and was told I could only return on a Monday thru Thursday because I booked my flight on a Monday. Seriously??? Not to mention the accent was so strong I could only hear every other word. I will never use a third party website again. To many headaches, the representatives are rude and put you on hold for simple questions. (read more)
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★★★★★
“Good booking experience”
Written on: 25/08/2012
I have never used 'lastminute.com' before and was pleasantly surprised at the ease of booking our trip to Cyprus. The site was easy to use and we shall certainly recommend it to our family and friends amd alson use it again. (read more)
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Showing 41 - 50 of 328 Reviews
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Brandon1234's Response to LucyKing's Review
Written on: 02/05/2013
with your previous booking were you able to board your flight by showing your e-ticket at the check in counter ?