Lastminute Reviews - www.lastminute.com

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Latest Reviews

“two experiences, both terible”

Written on: 14/08/2015

First time I used them, the website crashed after taking payment and I had to spend 45 mins on the phone to a guy in India who tried to help me book the hotel I wanted, in the end I just got a refund from them and then went to the hotel and made a booking there. Second attempt was slightly more successful but even though I paid the going rate for the hotel, when I arrived I found that I did not have use of the hotel gym, and was pretty much treated as a second class citizen (obviously because… Read Full Review

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“Disgrace! They cancelled by booking 30 min before the...”

Written on: 19/07/2015 by ALevai (1 review written)

I booked some theatre tickets via lastminute.com in advance. On the day, they called me 30 minutes!! before the show (I was right in front of the box office) and told me that my booking was rejected by the theatre. They did not even offer me a full refund - since we have already been to the restaurant that was part of the deal and on top of that I had to explain my sister with me why her birthday present was ruined. I was in total £30 minus that was the travel cost into central London, not to… Read Full Review

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“zdklgòowifH”

Written on: 08/07/2015 by Marshall493 (1 review written)

SDFòGHòAEOIFHòEWAOIGHàAERIGH wr twtwt… Read Full Review

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“Awful company, awful customer service”

Written on: 08/07/2015 by Demetriusb257 (1 review written)

Lastminute.com has the worst customer service I have ever experienced. I booked a flight which was subsequently cancelled by the airline. They told me that I could either rebook there and then (via a different airport the service agent couldn't pronounce and didn't know the location of) or receive a full refund. I opted for a refund. This was 10 weeks ago and I have still not received my money. Customer Services have not responded to a single email sent to them, I have been forced to call… Read Full Review

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“Horrible To Deal With”

Written on: 07/07/2015

I have spent hours on the phone and ten emails trying to get satisfaction from this company. They never confirmed my hotel reservation even after my sending two urgent messages to do so. Then, I went to the hotel and they did not have the reservation as well. Uklastminute.com refused to refund my room which was over 300...They took over one week to send me even that information...horrible customer service… Read Full Review

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“Don't ever give these people your money”

Written on: 02/07/2015 by MickeyCat51 (1 review written)

Booked a return flight to Tampa via Paris with these clowns. Excellent to deal with until they have your money. Found out that my return flight from Tampa to Paris was cancelled quite by accident. Contacted their call centre in India I think. Kept promising to deal with this and ring me back, they never did. After 4 days and numerous phone calls they came up with an alternative. This involved some 20 hours travelling. Eventually they agreed to give me a full refund. Needless to say this never… Read Full Review

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“If theres a problem you'll have2 speak to someone from...”

Written on: 27/06/2015 by wuSherwood329 (1 review written)

If theres a problem you'll have2 speak to someone from india…no offence but they are obviously in a call centre and are not connected with anyone who is going to sort anything out for you. Everytime you call them they have to put you on hold to read your file on the computer. Their departments are disjointed and don't communicate. I have been waiting over a month for a refund on my flight being cancelled…thats over one month from when they told me they would refund me. Their telephone… Read Full Review

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“THUGS!!!”

Written on: 26/06/2015 by Ford173 (1 review written)

we booked a hotel in London through their website for which they charged 100%. On reaching the hotel they mention they have maintenance issues & no room is available shifting us to a sister property which was further away. We asked for a refund & they said we need to contact Lastminute.com. On contacting Lastminute.com they say they will check with hotel. They kept with this game & finally say will refund only 20%. I had to dispute it with my credit card company. WORST EVER EXPERIENCE. NEVER… Read Full Review

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“Would give 0 stars if I could!! ”

Written on: 24/06/2015 by katiemc (3 reviews written)

I am an absolutely disgusted customer of Lastminute.com Having booked a holiday to Las Vegas through Lastminute.com we were then contacted to say the flights were being completely changed to mean on our last night we would need to get up at 4:00AM to catch our flight. This would have completely ruined the last night we were there and simply wasn't acceptable so we cancelled the flights. The next step was to ring through to Lastminute.com and confirm with the adviser that if we changed the… Read Full Review

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“Unacceptable! ”

Written on: 14/06/2015 by Hilton5 (2 reviews written)

Booked a holiday with them. Few hours later received a phone call telling me the flight operators (Thompson) had not updated their details and those flights were no longer available. I was offered another - more expensive - flight but I declined and asked for full refund as they couldn't honour their part of the contract. A week on I'm still waiting for the refund. Luckily I had spare funds and was able to book the same holiday with a different company and - guess what?- Thompson had the exact… Read Full Review

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“Unacceptable! ”

Written on: 14/06/2015 by Hilton5 (2 reviews written)

Booked a holiday with them. Few hours later received a phone call telling me the flight operators (Thompson) had not updated their details and those flights were no longer available. I was offered another - more expensive - flight but I declined and asked for full refund as they couldn't honour their part of the contract. A week on I'm still waiting for the refund. Luckily I had spare funds and was able to book the same holiday with a different company and - guess what?- Thompson had the exact… Read Full Review

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“Bogus hotel booking”

Written on: 24/05/2015 by Alysons77 (1 review written)

Booked a last minute hotel in Disney Orlando for the weekend. Got a confirmation email and number. After a long day traveling we arrive at the hotel (Art of Animation) which is on Disney property only to be told the reservation didn't exist. The hotel spent an hour trying to call last minute with no response. We had to leave the hotel as they were completely booked as were all the other Disney hotels due to a Memorial Day weekend. Spent another hour trying to find a hotel and we paid for a… Read Full Review

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“Just crooks not travel agents ”

Written on: 08/05/2015 by shabisingh (1 review written)

Booked my daughter's tickets a month ago from Kuala Lumpur to Nairobi through them and paid in full via credit card and receive a confirmation nbr. Then wait for details of itinerary to arrive but nothing happens till 2 weeks ago an email arrives from them stating I have 72 hrs to respond if I need and alternate travel arrangement or refund as the airline has a conflict in their connecting times and were unable to accommodate the dates and times of the connecting times which were promised when… Read Full Review

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“Charged more than the official airline website was...”

Written on: 07/05/2015 by Delarosa (1 review written)

Lastminute.com is not cheaper than booking with the airline's official site! I have bought a ticket which I believed to have checked-in luggage included (nothing stated otherwise), as the price I paid was more than what the airline was charging on their website for hand luggage only, but less than the airline would have charged for a ticket including checked-in luggage. I am flying very often and I have never bought a hand luggage only ticket. We are using lastminute.com for cheaper prices… Read Full Review

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“Inflexible, Rip -off, Poor customer Service”

Written on: 25/04/2015 by carococo87 (1 review written)

Outraged that lastminute were going to charge me 90pounds per person to change my flight, from an error that was made on my return flight (accidentally booking the return flight on the same date but in the wrong year). Also they wouldn't allow me to change the flight until I had taken my departure flight either, leaving me at risk of not getting a flight home on the requested date. Received a call from Management only after I hounded them on social media, and made no attempt to try and fix… Read Full Review

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“This Is Un Statifactory!”

Written on: 20/04/2015 by tram2020 (1 review written)

Lastminute.com is terrible booking does not arive in the system at the hotel. Customer service is absolutly discracefull and copmpletly unhelpfuff. I would not recomed any peson ever to use this lutricris system or even come in contact with these people. They are a discrase to the booking world … Read Full Review

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“Trained Conn Artists”

Written on: 14/04/2015 by MPReviews (1 review written)

Want to know how lastminute.com make their money? By conning people! We just purchased a city break to Amsterdam, great deal for flights and 5 star hotel. Experienced issues with the website crashing twice whilst going through checkout, but third time managed to successfully book. However received the order confirmation with different flights to what we selected, low and behold with a stop (undesirable flight!) Phoned immediately for the phone to ring out twice (despite 24/7 customer… Read Full Review

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“Inexperience Customer Service, Unreliable company, BE...”

Written on: 31/03/2015 by reviewreader (5 reviews written)

I normally book online so it will be saved into my account but this time on 26 Feb 2015 I had a question so I called them and they insist that I do it over the phone and assured me that if I book it over the phone it will be automatically saved to your account so I booked it and they got the money from my account. after two days the booking wasn't added to my account so I called them and they said they can not do that so I asked to talk to manager then the manager said it will be added to your… Read Full Review

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“Terrible”

Written on: 16/02/2015 by DandPL (1 review written)

Booked some theatre tickets for a show in London. The confirmation email said that the tickets would be sent 1st class to our address as long as you booked more than 5 days before. We had booked on the 28th of December and as yet have still not recieved the tickets. We have rang 3 times and each time have been told to collect the tickets from the theatre, which is exactly what we didn't want and why we booked in advance in the first place. The staff in the call centre are very hard to… Read Full Review

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“hidden fees”

Written on: 16/02/2015 by MaleahSchofield13 (1 review written)

booked deal $33 total price credit card charged $51 1st and last time… Read Full Review

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