Lastminute Reviews - www.lastminute.com

Click here if this is your business
★★☆☆☆
1.8 / 5
24% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Lastminute www.lastminute.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Excellent”

Written on: 17/12/2014 by 176Stephenson (1 review written)

I was lucky enough to grab 2 hotels (4 star and 5 star) in london on there black friday deals at £5 each..we had a fantastic wkend with beautiful hotels . Thank you last minute.com will certainly use your site again… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Sold illegal tickets and very unhelpful customer service”

Written on: 28/11/2014 by Moriahp455 (1 review written)

I booked a flight ticket through lastminute.com to China, transferring at Berlin Tegal Airport. However, I was refused to board because the flight ticket that lastminute.com sold to me has insufficient transit time. The airline staff even called the Berlin Tegal Airport and confirmed that I will not be able to catch the next flight. The airline couldn't re-schedule my flight either because the tickets that lastminute.com sold to me have different airline codes or something; and the staff… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Most Unhelpful Customer Support”

Written on: 27/11/2014 by Clayton105 (1 review written)

As I was making a group, corporate booking, I had to ring customer service in order to book. It took the adviser 3 attempts to process my order, and I was on the phone for over half an hour in total - on hold for the majority of this. It then took over two hours to receive a confirmation email. I later then had to call to cancel one of the rooms for the booking, as one of the party members could no longer attend. I called the customer service line again to get advice on how to do this. After… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Cancelled my hotel the day before I was due to stay there”

Written on: 16/11/2014 by csBond1980 (1 review written)

I booked a hotel in Stratford Upon Avon in early October and was due to stay there tomorrow night - 15th November. Last Minute have just informed me that this hotel is double booked. I have theatre tickets booked so have to go. I am now desperately trying to find somewhere else to stay. Last minute will give me no compensation as apparently it is quite clear on there website that they have the right to cancel your booking as long as they give you a full refund. Which, by the way, is going to… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“They should be called LASTMINUTEDOYOUOUTOFYOURMONEY.COM ”

Written on: 12/11/2014 by WrenSheffield (1 review written)

I will never book with lastminute.com again!!!!!! I booked and paid for a lastminute hotel on 22 October 2014 for one night at the Radisson Blu Edwardian Berkshire, Oxford Street on 12th November 2014 (tonight). Being ill, I've tried to change the booking for a night in December - but the hotel said it was up to Lastminute, and Lastminute said it was up to the hotel - and both said that it is not their policy to change last minute bookings. NO GOODWILL AT ALL TO A POORLY CLIENT, AND NO… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“UNACCEPTABLE - WORST CUSTOMER SERVICE I HAVE EVER SEEN”

Written on: 11/11/2014

I booked a holiday package for Christmas for my girlfriend and I in Morroco and am being told now that the hotel do not want to accept non married couples in the room. Which means that this holiday package cannot be provided now, which should mean that I should get my money back. But I am being told that this is MY responsibility and that this is a full loss for me, or than I can still use the flights (which I don't care as I did not book a flight, but a package that included transport and… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Flight Cancelled no refund for 4/5 Months. V poor service”

Written on: 27/10/2014 by Vasihasan (1 review written)

We had booked flights on 18 February 2014 to Luang Prabang with Lao Airlines departing on 09July14. Payment was taken on 18FEB14 we received tickets, however nearer the departure time towards the end of June I had called Lastminute that on 09JUL14 Lao Airline is not showing any flights departing as per tickets? I had checked with few other travel websites, airlines website and none of them were showing the flights on booked date, Lastminute.com rep told me that the flight is overbooked and… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Please dont bother”

Written on: 20/10/2014

Booked a hotel for me, my pregnant wife and 1 years old and they booked us into a hotel for two only. tried to call but they could not take my call at that time (unless i was booking another break) Ruined the holiday (having no hotel) Please also (if this happens to you) forget about normal customer service. They do not care once you have paid. The complaints department just blame you and the hotel and suggest you are lying, which isn't helpful, they keep you on hold for a long time and, well… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“rip-off”

Written on: 10/10/2014

the worthiest ever experience I had in my life, for just changing the ticket date they charging me about £200 for that, what a rip off… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Bewleys Hotel Manchester Airport”

Written on: 03/10/2014 by carltonmelrose34 (1 review written)

As part of a holiday to Scotland my wife and I needed to book overnight stays at this hotel on 26 September and 1st October. On arrival we were told that the booking for that night had been cancelled but no explanation was offered. I produced the e-mail confirmation sent to me on booking and we were then allowed to take our room. We returned on 1st October and although the room was available we were asked to pay £68 (a sum which, incidentally, is in marked contrast to the £90 you charged… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Absolutely disgusting!”

Written on: 29/09/2014 by McNeill170 (1 review written)

Me and a friend have recently returned from a holiday to Orlando booked through lastminute.com. We were surprised by the good prices lastminute.com had to offer so we decided to book with them, even though we were concerned by previous reviews we had read. We arrived in Orlando and on the paperwork we had been sent through email was an address where we were expected to pick up our keys for the apartment we had booked. We drove to this very vague address and looked around everywhere for the… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“ruined my holiday”

Written on: 08/09/2014 by Erik326 (1 review written)

Booked one evening a flights and hotel package to Barcelona when during the payment process it crashed yet they still took my money. Trying to get a refund. All customer service is in India, not helpful and I am upset because they have ruined my holiday as I need the money to book another holiday. Avoid this website. Avoid them completely… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Appalling customer service”

Written on: 05/09/2014

decided to book a hotel on their website, selected top secret within 2miles of Leicester square, went fine put my payment details only to get an error on the screen, checked with my bank and the money had been taken, so i called their customer service team explained the situation and the lady said she'll process my booking for the same hotel for me..couple of hours later i get an email confirmation and ive been booked to a hotel 12miles away!! called their customer service number again only to… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Stay away”

Written on: 05/09/2014 by antitaf (1 review written)

Like others my reservation was cancelled one day before arrival without reason. On other websites the hotel was sold out so I think they overbooked it and I reserved something that was not available. Furthermore the reimbursement was not complete, maybe due to some fee. I gave a try but it is better to stick to some more reliable travel website… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“THE MOST APPALLING TRAVEL AGENT I HAVE EVER USED?”

Written on: 02/09/2014 by MAW19 (1 review written)

I have been trying to get a reply for 6 days, almost 9hr on the telephone and 13 different people and still no answer to my enquiry why have I paid for Virgin Atlantic flights and when my money has been taken put me on a Delta Flight which I could have booked myself and saved £400.00. Not only this but they changed me from 2 flights to 3 flights each way, change the flight times and didn't inform me about any of it, only found out because my son wanted to look where we were going to sit on the… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Can't deliver”

Written on: 31/08/2014 by CarmeloKehoe (1 review written)

I booked my theatre tickets through last minute. I had booked flights and accommodation via a different company. I booked theatre tickets 6 weeks in advance for the lion king in new york, (bearing in mind it's a birthday present) The ticket confirmation advised it will be ready for pick up a hour before the show starts. They didn't arrive took my money and are now ignoring me, I also spent and additional £30 on calls. Avoid at all costs can anyone please advise what I can do?… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Cancellation of hotel”

Written on: 26/08/2014 by Dixonblack5 (1 review written)

I booked a weekend away for my. Family 8weeks before we went as a surprise for my sons birthday. We arrived at the mecure in Manchester to be told that the booking had been cancelled and they emailed me 14 hours before arrival I did not see this. After waiting 2 hours for someone to do something they said we could stay at the Raddisomn so off we went when we were nearly there I got a phone call to day the rooms were no longer available . The only place left was the Ibis we had no alterternatibe… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Another waste of time of site!!!!!!!!!!!”

Written on: 13/08/2014 by miramar (1 review written)

I have just reviewed a 'well know Skyscraper site' which turned out to be a total waste of time and I can confirm Lastminute is the same. Having been searching for a flight for 3 weeks with prices not being as displayed once you click on them (and up to £200+ more). Earlier I found a very good priced flight …. eventually, got so excited, got my card and surprise, surprise the flights were not available, even though I have been checking all day and that particular price was not on all day… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Holiday booking”

Written on: 10/08/2014 by Marvinn250 (1 review written)

Booked holiday , payed in full . Received confirmation e mail followed 4 hrs later with phone call requesting additional £100-00 as confirmed price had now increased . Stated that we were not prepared to pay any additional costs , full refund agreed and were advised that we would receive confirmation e mail , only got this after making further phone calls , also advised that refund would take 2 day min 7day max , not much use when you are booking LASTMINUTE holiday and you need to get… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dejen's Comment

Written on: 26/08/2014

Same here. on 22nd august 2014, I booked and paid in full £760 for a 4 day break for 2 in spain depart date 28th august. They took payment and said confirmation and all the information i need will be sent to my email. A hour passed no email so i called them up again asked if they have my correct email as i still aint received any confirmation, lastminute.com advised me it could take upto 24hr to receive confirmation. at 9pm that evening i received an email from lowcost (last minute,com aviation team). The email stated that the flight booked has failed, and i was to phone them on the number then given on the email. I called them straight way, the aviation then told me i would need to pay an extra £350, for the flight price has reason. I refused to pay extra so the holiday had to be canceled and i was made to believe i should get a full refund and it could take upto 48hrs. today is 26th august 2014, I have yet to receive my refund. I called them today, and they said it could take 3-5 days for it to show in my account, as my refund was processed on the 25th august 2014.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment

“Problem with booking system, customer service would...”

Written on: 08/08/2014 by Williams111 (1 review written)

I've recently had some shockingly poor customer service from Lastminute.com. There was a problem with the flight booking which I thankfully spotted before turning up at the airport, but after speaking to four different Lastminute.com customer service representatives I have been told that they won't fix the issue. Lastminute.com blame British Airways, but having spoken to BA, they say that only the agents (Lastminute) can fix the issue. So I am going to be £120 out of pocket. Beware if you… Read Full Review

Visit lastminute.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
lastminute.com