Lastminute Reviews - www.lastminute.com

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Latest Reviews

“Trained Conn Artists”

Written on: 14/04/2015 by MPReviews (1 review written)

Want to know how lastminute.com make their money? By conning people! We just purchased a city break to Amsterdam, great deal for flights and 5 star hotel. Experienced issues with the website crashing twice whilst going through checkout, but third time managed to successfully book. However received the order confirmation with different flights to what we selected, low and behold with a stop (undesirable flight!) Phoned immediately for the phone to ring out twice (despite 24/7 customer… Read Full Review

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“Inexperience Customer Service, Unreliable company, BE...”

Written on: 31/03/2015 by reviewreader (5 reviews written)

I normally book online so it will be saved into my account but this time on 26 Feb 2015 I had a question so I called them and they insist that I do it over the phone and assured me that if I book it over the phone it will be automatically saved to your account so I booked it and they got the money from my account. after two days the booking wasn't added to my account so I called them and they said they can not do that so I asked to talk to manager then the manager said it will be added to your… Read Full Review

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“Terrible”

Written on: 16/02/2015 by DandPL (1 review written)

Booked some theatre tickets for a show in London. The confirmation email said that the tickets would be sent 1st class to our address as long as you booked more than 5 days before. We had booked on the 28th of December and as yet have still not recieved the tickets. We have rang 3 times and each time have been told to collect the tickets from the theatre, which is exactly what we didn't want and why we booked in advance in the first place. The staff in the call centre are very hard to… Read Full Review

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“hidden fees”

Written on: 16/02/2015 by MaleahSchofield13 (1 review written)

booked deal $33 total price credit card charged $51 1st and last time… Read Full Review

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“Total garbage!”

Written on: 14/02/2015 by 29mash (1 review written)

Dont book flights with Last Minute. If you need to make any ammendment to the booking etc you will be in trouble! The agents are incapable of any competent action and are very hard to understand!I dont blame the agents but Last Minute! Worst customer services ever!… Read Full Review

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“Cheaper for a reason”

Written on: 11/02/2015 by ClaraBarnett (1 review written)

ok'ish ordering process. problems starts when you need to contact them to make any changes. this is where it all collapses. unprofessional staff, long waiting time, high fees… Read Full Review

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“Avoid.”

Written on: 30/01/2015 by montecristo_84 (1 review written)

I booked a flight but selected the wrong date. I called customer service to try to change it but they closed at 8pm. I booked the ticket at 10pm. Their policy is you have to make changes on the same day but their customer service was closed to i couldnt speak to any one. The 24 hour last minute.com phone line is only for selling tickets not for changes! I spoke to someone there and they told me they would send an email to request a booking change. He gave his name as Nathan from an Indian call… Read Full Review

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“Would not bother!”

Written on: 22/01/2015 by RomeoFlynn (1 review written)

Booked a holiday to santorini last august with this company. We went for a 4 star hotel half board and it wasn't that cheap but we had been to santorini before and loved it .After a 4 hour flight we arrived to be told by the transport rep that the hotel we had booked did not exist on the island ! They had booked us in a flight to santorini. But the hotel was on mainland Greece. Despite the paperwork from them saying santorini! We spent the next 3 hours in the airport trying to get hold of… Read Full Review

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“Awful”

Written on: 18/01/2015 by JaneyP2 (1 review written)

Booked flights only. When put in the credit card details in and clicked confirm the system crashed. We rang the next day to see if had gone through and was told no rebook if we still wanted the flughts. We booked again same flight in the same name, times, places etc. Credit card Bill came one month later and 2 payments of over £1000 each had been charged. When we first rang we were told there was no record of our phone call to check if first payment had gone through. Luckily was in our phone… Read Full Review

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“Even if they give you a free ticket don't take it...”

Written on: 17/01/2015 by Bishop1952 (1 review written)

Even if they give you a free ticket don't take it there will always be a catch  do not trust… Read Full Review

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“Booking date change”

Written on: 14/01/2015 by MyleeBennett (1 review written)

Had to call every day for 4 days to ensure I was being re-embursed for the original payment and never able to speak to the same person. Thereforehad to go through the same security procedure every time and relay the same story!! I've decided it would end up cheaper dealing with the hotel direct if you count my phone calls and wasted time!!!… Read Full Review

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“Avoid!”

Written on: 29/12/2014 by McCall282 (1 review written)

Absolutely terrible! Booked a return flight ticket through them and when checking in with ba we noticed that no baggage was allowed and had to pay 34£ each per bag. When flying back with norwegian on the other hand we were allowed two bags each, so I thought something went wrong with the booking and asked for a refund on the bags but were told that it was suppose to be that way and that we won't get any money back. Is never booking anything through them again… Read Full Review

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“Excellent”

Written on: 17/12/2014 by 176Stephenson (1 review written)

I was lucky enough to grab 2 hotels (4 star and 5 star) in london on there black friday deals at £5 each..we had a fantastic wkend with beautiful hotels . Thank you last minute.com will certainly use your site again… Read Full Review

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“Sold illegal tickets and very unhelpful customer service”

Written on: 28/11/2014 by Moriahp455 (1 review written)

I booked a flight ticket through lastminute.com to China, transferring at Berlin Tegal Airport. However, I was refused to board because the flight ticket that lastminute.com sold to me has insufficient transit time. The airline staff even called the Berlin Tegal Airport and confirmed that I will not be able to catch the next flight. The airline couldn't re-schedule my flight either because the tickets that lastminute.com sold to me have different airline codes or something; and the staff… Read Full Review

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“Most Unhelpful Customer Support”

Written on: 27/11/2014 by Clayton105 (1 review written)

As I was making a group, corporate booking, I had to ring customer service in order to book. It took the adviser 3 attempts to process my order, and I was on the phone for over half an hour in total - on hold for the majority of this. It then took over two hours to receive a confirmation email. I later then had to call to cancel one of the rooms for the booking, as one of the party members could no longer attend. I called the customer service line again to get advice on how to do this. After… Read Full Review

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“Cancelled my hotel the day before I was due to stay there”

Written on: 16/11/2014 by csBond1980 (1 review written)

I booked a hotel in Stratford Upon Avon in early October and was due to stay there tomorrow night - 15th November. Last Minute have just informed me that this hotel is double booked. I have theatre tickets booked so have to go. I am now desperately trying to find somewhere else to stay. Last minute will give me no compensation as apparently it is quite clear on there website that they have the right to cancel your booking as long as they give you a full refund. Which, by the way, is going to… Read Full Review

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“They should be called LASTMINUTEDOYOUOUTOFYOURMONEY.COM ”

Written on: 12/11/2014 by WrenSheffield (1 review written)

I will never book with lastminute.com again!!!!!! I booked and paid for a lastminute hotel on 22 October 2014 for one night at the Radisson Blu Edwardian Berkshire, Oxford Street on 12th November 2014 (tonight). Being ill, I've tried to change the booking for a night in December - but the hotel said it was up to Lastminute, and Lastminute said it was up to the hotel - and both said that it is not their policy to change last minute bookings. NO GOODWILL AT ALL TO A POORLY CLIENT, AND NO… Read Full Review

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“UNACCEPTABLE - WORST CUSTOMER SERVICE I HAVE EVER SEEN”

Written on: 11/11/2014

I booked a holiday package for Christmas for my girlfriend and I in Morroco and am being told now that the hotel do not want to accept non married couples in the room. Which means that this holiday package cannot be provided now, which should mean that I should get my money back. But I am being told that this is MY responsibility and that this is a full loss for me, or than I can still use the flights (which I don't care as I did not book a flight, but a package that included transport and… Read Full Review

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“Flight Cancelled no refund for 4/5 Months. V poor service”

Written on: 27/10/2014 by Vasihasan (1 review written)

We had booked flights on 18 February 2014 to Luang Prabang with Lao Airlines departing on 09July14. Payment was taken on 18FEB14 we received tickets, however nearer the departure time towards the end of June I had called Lastminute that on 09JUL14 Lao Airline is not showing any flights departing as per tickets? I had checked with few other travel websites, airlines website and none of them were showing the flights on booked date, Lastminute.com rep told me that the flight is overbooked and… Read Full Review

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“Please dont bother”

Written on: 20/10/2014

Booked a hotel for me, my pregnant wife and 1 years old and they booked us into a hotel for two only. tried to call but they could not take my call at that time (unless i was booking another break) Ruined the holiday (having no hotel) Please also (if this happens to you) forget about normal customer service. They do not care once you have paid. The complaints department just blame you and the hotel and suggest you are lying, which isn't helpful, they keep you on hold for a long time and, well… Read Full Review

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