Last Minute, www.lastminute.com Reviews

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Last Minute, www.lastminute.com
0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 62 reviews

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Average Ratings for Last Minute, www.lastminute.com

  • Ease Of Navigation2 stars
  • Value for Money1.2 stars
  • Reviewer Ratings0.9 stars
  • Overall Rating1 stars

62 Reviews For Last Minute, www.lastminute.com

  • Guest 10th Nov 2009

    Reviewer rating: 1 stars


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    I booked through the secret rooms section for a business trip to London. I never received confirmation of my order so did not know where I was staying! All I had was an address so the taxi driver had to find it. After lots of phone calls I still cannot get an order confirmation so that I can claim the money back from my employers. Couldnt fault the hotel but I am out of pocket! Would never book with lastminute.com again and I recommend nobody else does if it for work. Are they not breaking the law by not issuing receipts if they are VAT registered in the UK? (which they say they are?)

  • robertspet8 Rank: Lance Corporal 29th Oct 2009

    Reviewer rating: 1 stars


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    Lastminute.com did not remember our search criteria so we had to re-enter our requirements dozens of times when looking for a short break. The details of the hotel we finally selected were minimal and failed to state that it was next to a noisey street. When requesting our details for airline e-tickets it was not clear if we needed to fill in just our first name or all our first names. When we emailed an inquiry regarding our booking they took over 20 hours to reply against their own target of ...

  • Guest 16th Sep 2009

    Reviewer rating: 5 stars


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    when people like lastminute.com book accomodation transfers and flights, they package them together for YOU, the customer. If a customer needs to cancel a holiday the only way they will get it done free of charge is if they cancel within 24hours, lastminute.com and others buy rooms from hotels, so when they sell them to a customer and the customer cancels, the hotel charges lastminute.com. Are they going to pay because you booked a holiday you can no longer travel on? A little help people, alway ...

  • Guest 6th Sep 2009

    Reviewer rating: 2 stars


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    I received a Last Minute experience voucher as a present - lots of agro getting it converted to actual voucher we could use which still didn't cover the basic cost of the experience .

  • Guest 18th Aug 2009

    Reviewer rating: 5 stars


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    We booked a Holiday through last minute .com, To old palace resort sahl hasheesh Hurghada it's was so easy straight forward, the staff on the phone was helpful we experienced no problems what so ever. We just had to download our tickets, and then went to the airport all with no fuss. The plane was lovely and large with quite a bit of leg room we flew with monarch 330.
    The Hotel was outstanding no complaints what so ever room cleaned every day helpful staff, clean large pool white sandy beach two ...

  • Guest 22nd Jul 2009

    Reviewer rating: 1 stars


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    Painful experience. I wouldn't recommend Last Minute to my worst enemy. I booked a white water rafting trip to find out the day before it was cancelled. I had already booked a car and hotel. I have tried numerous times to get a refund and it has proven to be very difficult. A classic example of a company taken your money and not following up with the customer. Terrible customer service! It turns out through some bi-law loop hole they woulnd't refund my money. It's criminal in my eyes. A w ...

  • Guest 18th Jul 2009

    Reviewer rating: 1 stars


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    I am very disappointed with lastminute.com. I booked an 'experience' for my wife for Mother's day which included a goodie bag and bubbly but we did not receive this even though we paid over the odds extra in addition to the experience.

    Two emails were ignored after which I followed up with 'phone calls. They then had the cheek to try and get ME to 'phone the supplier to request the items or a refund. I've refused to do this and told them that as my contract was with them it is their responsibil ...

  • redcol101 7th Jul 2009

    Reviewer rating: 1 stars


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    Lastminute.com can be summed up in three simple words......Waste of space. We booked two nights accommodation through them on 02/07/09 (from 18/07/09). Credit card charged 03/07/09. Heard nothing by 06/07/09. Checked with the Hotel who had not received a booking (in fact they had been fully booked for some months and had no rooms). E-mailed lastminute who stated they checked and there was a booking and if we wished to cancel will incur a charge. How can you cancel something that is not there, ...

  • andre122 12th Jun 2009

    Reviewer rating: 1 stars


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    They are just terrible. Me and my wife booked hotel from lastminute.com they have taken money and then sent an email to the hotel that my card was stolen and canceled the booking. They even tried to call the police. NEVER BOOK FROM LASTMINUTE.COM !!!!!!!

  • razanm 16th May 2009

    Reviewer rating: 0 stars


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    Booked a flight online with my own card. All went through smoothly. Next day they send me a email saying card security failed and then the order cancelled. The worst it takes more than ten days to get the refund. I had the worst online purchase from lastminute.com

  • Guest 2nd Mar 2009

    Reviewer rating: 0 stars


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    After my booking was confirmed and i found out the name of my hotel- i did a quick search and within 1 minute, found 2 websites who offered my a cheaper deal. I am mighty peeved off. I am now waiting for an answer from them.
    I go on holidays abroad/uk 3 or 4 times a year and know my bargains. I haven't used lastminute for at least a year because i have always found better deal elsewhere. However, i thought it had improved so thought i give it a try and save myself some hassle- but it looks like ...

  • jamesqn 29th Jan 2009

    Reviewer rating: 0 stars


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    I booked two theatre tickets on lastminute.com - the payment was accepted and we planned our Saturday night out, only to be called the next day and told the tickets didn't actually exist and our card would be refunded. Erm.....

  • Guest 13th Jan 2009

    Reviewer rating: 0 stars


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    I booked flights from Ireland to Spain via London and then realised I had to travel from gatwick to heathrow in half an hour including baggage collection. I phoned and complained that this was impossible and why had this package been sold (one search, one transaction) and they said I should have read the details more carefully and refused to change the second flight. Would NEVER use again

  • Guest 10th Jan 2009

    Reviewer rating: 0 stars


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    My husband booked a spa break for my xmas present, we received the email confirmation with a booking reference and instructions to ring the hotel direct to book the inclusive spa treatments before we arrived.I rang the hotel a week before we were due to travel only to find they had no trace of our booking. When I rang lastminute.com on their customer service telephone number, I spoke to someone in their call centre who abruptly told me that our booking had been cancelled as the hotel was full an ...

  • Lalainlillyville 29th Nov 2008

    Reviewer rating: 0 stars


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    Get this.... I do not travel. I stay close to home since the economy has left my husband out of a job after 18 years of dedication with his company. We watch every penny and I am very careful when online and NEVER gave out my card or bank info but somehow when I checked my balance through online banking I saw a 600.00 charge for lastminute.com. I was about to make our mortgage payment but our money was gone. I freaked and went online to see who they were and got a phone number that offered ...

  • Guest 28th Oct 2008

    Reviewer rating: 2.5 stars


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    Some days ago I tried to book a flight to Brazil. While I was heading towards the end of the booking procedure - i.e. I gave my credit card details already - the website got stuck. I looked at my credit card account and found out that the money had been already grabbed. I called the customer service to know if I got the flight and they told me that there was no booking because actually the flight displayed on the website was no longer available. In summary, (i) the information displayed was not ...

  • FromLondon 19th Oct 2008

    Reviewer rating: 0.5 stars


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  • Marit99 16th Oct 2008

    Reviewer rating: 0 stars


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    Booked a hotel in London in November 2008. Marriott Park Lane. Booking went through, everything was fine. Confirmation of the deal arrived.
    Then, after two days, LastMinute.com cancelled the deal and as far as I am aware they had not tried to contact me at all.
    I am an experienced traveller, and have used the internet for years when it comes to plan trips for me and my family. This has never happened to me before. So I say: I do not recomemnd LastMminute.com.
    Rebooked the hotel through Travelo ...

  • Guest 15th Oct 2008

    Reviewer rating: 4 stars


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    I would choose to use lastminute again as we got a good deal with the hotel and flight combined.

  • jualia 28th Aug 2008

    Reviewer rating: 3 stars


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    1st - thought the holiday representative could have been more helpful.
    2nd - the flight times are unknown when I booked my holiday it seemed.
    I thought our holiday representative in Turkey was very unhelpful, difficult to contact, did not meet us and didn't explain anything I felt. Therefore I do not recommend Last Minute.com

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