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| Ease Of Navigation | 6.4/10  |
|---|---|
| Value for Money | 2.6/10 |
| Overall rating | 3/10 |
Full review by
lockrj
on 5th Feb 2008
User Rating : 1
Respect :
0
Good Points: I had previous good experience with Opodo but it is simpler to avoid their £5 charge, book direct with the airline and receive a better service in my opinion.
Bad Points: I personally didn't feel safe website. In my opinion slow to respond to correspondence. Nearly 4 months to resolve a double debit to a credit card. No compensation for holding £183 0f customer money for nearly 4 months. Slow to apologies.
General comments: Opodo's website for booking airline tickets (as linked to the BHX website) is not as secure as they claim. I was double debited for 2 tickets on 13th and 14th June 2007 and it was not until October 4th 2007, nearly 4 months later, that my money was returned. There was no compensation and as far as I am aware I only received an apology after they were prompted. I feel I had to do all the work to get this potential situation rectified. They have not yet replied to 2 letters and they claim they have not received mine either.
i was unhappy with my experience of their service was and I have refrained from using opodo.com services since.
lockrj's review and ratings | 184 words
Review by
Ali Lonie
on 28th Jan 2008
User Rating : 1
Respect :
0
I would not recommend this company as you can never be sure that your booking is confirmed. Furthermore, if you do run into problems I found the call centre staff are both incompetent and unhelpful.
Ali Lonie's full review | 161 words
Review by
Holmbush
on 29th Oct 2007
User Rating : 1
Respect :
0
Once this company has your money they very quickly lose interest.
The quality of service at best, is basic, at worst, rock bottom compared with companies I have used in the past.
After my experience with "Opodo" I would never use them again and could not recommend them to anyone.
Holmbush's full review | 113 words
Review by
letibevi
on 14th May 2007
User Rating : 0
Respect :
0
AVOID OPODO!!! The service is the worst I've seen for any travel website. It seems like they do the anti-customer service job.
letibevi's full review | 88 words
Review by
GlobeLoop
on 30th Jan 2006
User Rating : 3
Respect :
0
I got a flight at a premium for no extra value from Opodo why? Am I subsidizing their profits? Do they care?
GlobeLoop's full review | 37 words
Review by
poeshke
on 30th Dec 2005
User Rating : 9
Respect :
0
I think the Opodo website is a pleasure to search on, it looks good and you can find what you want quite easily. I have never had any problems with them and would recomment them if you want a trip that hasn't got to be too low-budget.
poeshke's full review | 70 words
Review by
rajanppa
on 1st May 2005
User Rating : 6
Respect :
0
Booked lots with Opodo - shop around for prices but opodo were very helpful when I wanted to change flights a few times.
rajanppa's full review | 36 words | 1 comment added.
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