Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.1 / 5
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Good service seems to come naturally”

Written on: 11/09/2014 by KonnorMorrow194 (1 review written)

I can't fault the service that your staff give, they are very helpful and considerate. They give very good advice on topics appertaining to holiday destinations, and always are pleasant to do business with… Read Full Review

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“Booking flights”

Written on: 10/09/2014 by Sutton1945 (1 review written)

Highly recommended- great efficient serive gave us a better deal than we phoned for - confirmed within minutes of putting phone down… Read Full Review

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“Totally satisfied happy customer”

Written on: 03/09/2014 by ElisaGraves (1 review written)

Booked my flights online with ebookers cheaper than advertised by the airline...very happy. I had a query after I booked and was a little concerned but when i called and spoke to a customer service rep my query was cleared up and my mind put at rest immediately She was extremely polite and I felt she really wanted to help solve my query… Read Full Review

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“Best experience ever.”

Written on: 28/08/2014 by JasminParker (1 review written)

I have been using ebookers for a long time. Never had any issues with booking, changing or canceling my bookings. I love 'Call back' service. Always use it. Will use it in the future… Read Full Review

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“Very good and reliable”

Written on: 27/08/2014 by suhsul (1 review written)

At first I was planning to go somewhere in Asia because the flight ticket would be cheaper, but when open ebooker I found a cheap ticket to Istanbul instead. Ive been wanting to go there since forever. Then I called ebookers call centre and they guide me along the way and manage to get me even cheaper ticket. Because of the call centre number is in UK, my call was expensive and I would recommend ebooker to have more call centre number for Asia region… Read Full Review

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“Excellent Customer Service”

Written on: 21/08/2014 by 1986England (1 review written)

I rang Ebookers after booking a flight for a work colleague. The colleague decided they wanted a different return flight after I had booked. I rang ebookers and they changed that flight to the one I preferred on the same day I booked free of charge and refunding the amount of money I had saved (The newer option was cheaper) Extremely friendly staff and very easy to communicate with. Definitely recommend!… Read Full Review

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“ebookers, smooth operators, kind and understanding”

Written on: 20/08/2014 by Owensnk201 (1 review written)

I was in a panic to change a flight date and time, my wife was advised not to fly by the hospital until the swelling of her ankle had gone down and a further check up on the Monday, (fortunately her ankle was not fractured)I contacted a ebookers staff member and spoke about changing the flight times and date. I explained that I was in one country and my wife was in another and that she was unable to communicate at that time. The representative was very understanding and said she would help as… Read Full Review

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“ebookers, smooth operators, kind and understanding”

Written on: 20/08/2014 by Owensnk201 (1 review written)

I was in a panic to change a flight date and time, my wife was advised not to fly by the hospital until the swelling of her ankle had gone down and a further check up on the Monday, (fortunately her ankle was not fractured)I contacted a ebookers staff member and spoke about changing the flight times and date. I explained that I was in one country and my wife was in another and that she was unable to communicate at that time. The representative was very understanding and said she would help as… Read Full Review

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“Great service”

Written on: 19/08/2014 by 348Hill (1 review written)

Great customer service, really kind over the phone. Quick and easy to book. excellent. Will use again and will recommend to others… Read Full Review

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“Excellent Service”

Written on: 23/07/2014 by Taylorg397 (1 review written)

I was professionally dealt with and excellent service was provided. Thanks to ebookers. I have been recommending ebookers and will continue to do with friends and families. I will also continue to provide custom to ebookers as prices are also reasonable. I did not dislike anything on this occasion. My call was also answered quickly and swiftly dealt with. … Read Full Review

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“excellent customer service!”

Written on: 23/07/2014 by 42Lucas (1 review written)

I have been using ebooker for almost a year now and I must say that they offer very good deals and they have an excellent customer service as well. The booking system is quick , easy and reliable as well as the communication via email. I would recommend ebookers to everyone!… Read Full Review

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“Very satisfied customer”

Written on: 22/07/2014

I am very happy with the service which I received recently from the operator at eBookers. Everything was clearly explained as she proceeded through a rather complicated booking. Great aftersales service also. Highly recommend them. I have nothing negative to report!… Read Full Review

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“Excellent service”

Written on: 17/07/2014 by LinaWren (1 review written)

Not only was it simple to book my holiday online but when I had a query the service I received over the telephone was first class, putting my mind at rest immediately ..... fast, efficient reliable and professional ....couldn't ask for more!!!!! Absolutely no negatives!!!!… Read Full Review

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“Great service”

Written on: 17/07/2014 by bkBoone450 (1 review written)

Great phone service. Even though you call a British number, call is forwarded to India. The service was great and the person on the other side of the line spoke clearly and was very attentive and polite. Very good impression all in all… Read Full Review

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“Excellent service competitively priced”

Written on: 16/07/2014 by Collinsmr125 (1 review written)

Staff were able to help with multiple queries and prices were competitive with original airline prices. The website is straightforward to use although information about acquiring the eticket isn't too clear. Would definitely recommend… Read Full Review

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“Outstanding customer service”

Written on: 15/07/2014 by NikhilKane101 (1 review written)

I had a small concern about a car I had booked with ebookers. I was waiting very little time for my call to be answered which was excellent. The agent I was speaking to got in touch with the car rental company and answered all my questions. She spoke so clearly and was very easy to understand. One of the best customer service companies I've ever phoned. Will be using ebookers again… Read Full Review

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“Couldn't be more helpful”

Written on: 14/07/2014 by Orla199 (1 review written)

A real surprise - the best customer service I have ever received! Polite, accomodating, flexible, solution focused. In quite a last minute stressful situation I really couldn't have asked for more, even from a friend. I usually spend hours searching for the cheapest price, whilst ebookers isn't always the very cheapest option. The service I received has meant that they now are almost my only travel supplier. I travel a lot for business and pleasure. Many thanks again for the amazing customer… Read Full Review

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“Efficient and cheap! ”

Written on: 14/07/2014 by Xander113 (1 review written)

Easy to use on app or on website. Competitive pricing and when calling their helpline to change my flights even though I didn't go for it in the end, the customer service was efficient, polite and direct. Couldn't ask for me and happy to review… Read Full Review

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“Five **********”

Written on: 02/07/2014 by Houghton339 (1 review written)

Customer service was excellent , they solve my problems , in future I will book by e-bookers , thank you ebookers . I will tell my friends and family to book with e brokers also I will tell online customer they should book the ticket with E brokers because they're excellent service also they try their best to help the customer… Read Full Review

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“Efficient change of booking”

Written on: 02/07/2014 by jreid54 (1 review written)

My son, for reasons beyond his control, needed to make a change to his overseas flight reservation at short notice. I called Ebookers, and got through immediately to a very helpful agent. She was resourceful in finding the right flights, and within a short time the change had been completed with an excellent schedule and a minimal change fee. Very impressive!… Read Full Review

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