Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.3 / 5
262
62% of users recommend this
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“perfect complaint handling”

Written on: 23/04/2015 by Marc498 (1 review written)

We had the problem, that the rental car companie didn't found our records... The sales staff at the rental office, made no efforts to solve the problem (even not to call ebookers) We had to rent by our own the same car to higher expenses... All the cost were refundet from ebookers! The did an excellent job with helping out! Thank you very much Patrick … Read Full Review

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“happy with the service agent was helpfull n polite...”

Written on: 19/04/2015 by Slattery350 (1 review written)

happy with the service agent was helpfull n polite answered all my question i will always book my flight with ebookers n you should also :)… Read Full Review

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“Glad I used eBookers!”

Written on: 12/04/2015

Hadn't used eBookers before. I decided to book my domestic flight while in Cambodia through the site. An accident meant I had to cancel my trip. I had no idea refunding my flight would be so hassle-free, especially during such a difficult time for me. No questions asked and despite through a non-UK call-centre, customer service was knowledgeable, courteous and could tell had a smile on their face. I will come back. Thank you for your support guys… Read Full Review

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“Friendly helpful and efficient”

Written on: 03/04/2015 by 215Shaffer (1 review written)

I rang e-bookers to clarify 3 points.I wanted to know what was provided at the hotel so asked for the e-mail address of the hotel.The agent rang the hotel for me. She went that extra mile… Read Full Review

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“Prompt and Friendly Customer Support”

Written on: 01/04/2015 by Karthikeyan (1 review written)

When I had some problem with the online booking for a flight ticket, I contacted the customer support as published. The customer service representative was very friendly and supportive that she solved the problem within five minutes giving me no anxiety about the booking. Ebookers, Keep it up!! I sincerely wish you all the best !!… Read Full Review

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“Exceptional service!”

Written on: 01/04/2015

I rang with a problem concerning a payment online and it was dealt with efficiently.This person also continued to assist me in booking my city break securing a good price. I was extremely happy with the service I received and would not hesitate to use Ebookers again… Read Full Review

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“Great service”

Written on: 24/03/2015 by O'Donnell114 (1 review written)

First time using Ebookers,cheapest flights around,using a premium airline,booking was quick and easy,all documents sent by e mail,would definitely use again and recommend to anyone,what's not to like… Read Full Review

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“Car booking for travel to Nice”

Written on: 18/03/2015

Great customer services. Issue with car booking for trip to Nice, France resolved very quickly. Thanks… Read Full Review

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“Easiest booking service ever!”

Written on: 16/03/2015 by MelvinRamirez (1 review written)

I used this company for the first time recently and can honestly say, my booking of a Hotel and flights was very quick and easy. The choice of flights and hotels was firstclass and the filters enabled me to look at the options which were pertinent to our trip and not having to trawl through superfluous bits of information which were of no interest to me. The customer service personnel guided me through the process and were very patient and knowledgeable. I will certainly use E-Bookers again… Read Full Review

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“Help with nooking”

Written on: 15/03/2015 by Southwiltsman (1 review written)

I was really unsure how to check in online as my wife's middle name was not accepted and all details had to be exactly the same as passport etc! Help was needed, and provided, by your helpful member of staff. She explained that the particular firm only took first and last names on the booking details but full names were held from the application form. The day was saved and I was mightily relieved! Check in was aok from then on. Many thanks to your lovely lady!… Read Full Review

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“Try Ebookers.”

Written on: 09/03/2015 by trackman8c (1 review written)

For over ten years Ebookers have been my first port of call when booking my International flights and hotels.I also use Ebookers when making bookings for my family members.Ease of booking is excellent once registered and I have have always found their Staff polite knowledgeable and very helpful.Ebookers online is very user friendly and personally I feel very at home booking with Ebookers.Though I use other travel websites for comparison I generally come to Ebookers to make my reservations.An… Read Full Review

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“Excellent travel agency”

Written on: 09/03/2015 by HaleyHurst150 (1 review written)

Booked a hotel through ebookers.com app on iPhone. But found out no special requirements can be filled in. Contacted live support customer service, no queue, instant reply and telling me they will give me a reply in 24 hours. I did receive a reply in 5 hours. Their live support team seems working until very late. ebookers deals and price seems much lower than the other agency, like booking.com & hotels.com, price is very reasonable. Would strongly recommend my friends. I should also mention… Read Full Review

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“eBookers went the extra mile”

Written on: 27/02/2015 by dodsonk (1 review written)

I received notification from eBookers that the airline had made changes to our flights to San Antonio. We were now booked on a flight at 6am in the morning instead of 10am, and additionally had a 4 hr wait for our connection at Amsterdam. I phoned eBookers and was directed to their hub in India. I explained to the advisor that I was not happy and wanted to depart at 10am not 6am. The advisor spoke to the airline and after over an hour managed to agree a revised schedule so that we could… Read Full Review

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“Overseas travel”

Written on: 20/02/2015 by India23 (1 review written)

Had problems with travel dates and asked for changes by phone from Australia. Customer Service rep was most obliging and made changes to suit. Spoke well was clearly knowledgeable about his work and resolved the issue quickly. Was not really happy about the initial contact that seemed to expect all matters could be resolved by the customer without CS intervention. Overall a good experience for me… Read Full Review

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“Couldn't help enough”

Written on: 19/02/2015

Rang from Australia on Skype about the flights I have booked for my mother London to Melbourne. Despite a less than perfect connection the operator could not have helped more… Read Full Review

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“Service & Safety ”

Written on: 18/02/2015 by Khalid786 (1 review written)

I feel it is very easy and safe to use Ebookers. Service provided by them is the Best and they keep credit card details safe. My Best Wishes to Ebookers… Read Full Review

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“Great online service”

Written on: 18/02/2015

Easy to book my flight ticket with them and very helpful when I needed additiInal information. Thank your bookers! :)… Read Full Review

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“Painless, quick and easy”

Written on: 18/02/2015 by Henry158 (1 review written)

I needed to book a few different flights and had been looking on a few sites trying to do this. Ebookers was definitely the handiest way to do it as I could select "Multi-city" rather than just return/ one way flights. It was easy to navigate and I am happy that I got the best price for my journey. I had a query over an airport and so asked to be contacted by the customer service team and I was dealt with quickly and courteously. I would be happy to recommend ebookers to friends and I will use… Read Full Review

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“reliable and trustworthy”

Written on: 11/02/2015 by Dalylp172 (1 review written)

Always used ebookers without any problems or complaints. Information given always is accurate and they have a vast variety of choice. Will continue to use them for all our family holidays. We would highly recommend them to friends and family… Read Full Review

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“Good First Experience”

Written on: 06/02/2015 by AmaraPenn (1 review written)

I had researched EBookers for one particular flight. I telephoned as I am always uneasy about using a site for the first time. The staff could not have been more helpful. I had a problem when it came to creating a password for some reason and it was very frustrating, hence another telephone call. The member of staff helped me with my query and made sure everything was functioning properly before we hung up. A very good first experience indeed and I am sure I will be using EBookers in the… Read Full Review

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