Ebookers Reviews - www.ebookers.com

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★★★☆☆
3.2 / 5
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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Customer services a credit to ebookers.”

Written on: 19/01/2015 by kikidog (1 review written)

I booked a flight to Barbados from Manchester with ebookers on Friday 16th January 2015.When I received my e-ticket there was no mention of the luggage allowance so I decided to call and find out.I eventually got through to customer services and spoke to a young lady who I have to say was courteous,very professional and efficient in the respect that the question about the luggage was answered without hesitation.I had a few other questions and I asked her if she could help me to which she… Read Full Review

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“excellent hotel booking site”

Written on: 19/01/2015 by Bennettfp87 (1 review written)

Great customer service with an excellent loyalty programme and great money saving coupons. its my first choice for hotel bookings and always recommend ebookers.com to my family and friends. if I ever have any queries I can easily find the answer by contacting customer service via their helpful online chat option or by telephone. their prices are always competitive and it's worth signing up to their bonus+ programme as you save money on your next hotel purchase and get momey saving coupons… Read Full Review

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“Wrong flight time to Copenhagen.”

Written on: 12/01/2015

I recently booked a flight to Copenhagen but accidentally booked the wrong flight. I instantly saw the mistake when the confirmation arrived and immediately rang Ebookers. The person I spoke to was very helpful and my concern was resolved within 20 minutes with a very satisfactory outcome with the associated emails sent to me to accompany my booking. It was a superb/professional service. If I was on a price comparison site, I would be willing to pay a few pounds more to go with Ebookers for the… Read Full Review

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“Excellent service”

Written on: 12/01/2015

I booked my flights through ebookers and had to change my return flight which they did at a cost but they were very helpful and polite on the telephone and prompt with my new e ticket. I would recommend ebookers any time. Thank you… Read Full Review

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“booking with ebooker”

Written on: 09/01/2015 by Dustin318 (1 review written)

the booking with ebooker and the facilities that offered with changing the booking were very easy and wonderfull I recommend ebooker to all my friends… Read Full Review

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“Excellent staff”

Written on: 09/01/2015 by Richard Hill (1 review written)

We have tried over the years to use travel websites who offered cheap flights to the US and on many occasions we ended up using Ebookers.com. The reason? Simple. Their staff have always been extremely helpful and friendly, easy to understand and all the time giving the impression that they were fighting for the customer no matter how complicated the request was. So far we have not been disappointed ... but we will keep trying!… Read Full Review

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“Couldn't be more helpful”

Written on: 07/01/2015 by AdenHammond411 (1 review written)

I found all the staff to be most helpful especially my last call to Pearl. They fully understood my requests and sorted everything for me in a very professional manner. I would hae no hesitation in using them again… Read Full Review

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“excellent telephone service when I called to change my...”

Written on: 27/12/2014 by 454Burgess (1 review written)

excellent telephone service when I called to change my flight time. Thank you… Read Full Review

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“Thanks to instant response and follow up.”

Written on: 15/12/2014 by LewGrant (1 review written)

ebookers have fitted the bill in respect of all our criteria, which included a high focus on price. Their solution - to fly Qatar Airways - could not have been bettered, in the circumstances. We liked the attention to detail and the willingness to consider options at some length. The follow through, ensuring that we ourselves did everything necessary to avoid last minute snags was also valuable; the result was a trouble free journey. Nothing we didn't like about the process; and glad to have… Read Full Review

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“Athens - London - FL USA”

Written on: 15/12/2014 by Rhettk14 (1 review written)

Having -in most good price- e ticket in my hand that you edited Ι feel safe -validity-. Also impressed with the help of chat you provide as well as my telephone contact with you… Read Full Review

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“The customer service is so nice! Very patient and...”

Written on: 12/12/2014 by yuxin (1 review written)

The customer service is so nice! Very patient and explain carefully when u are confused. They have my deal with the wrong booked flight and change to a right flight very fast at nearly 10pm. Really thank you for that!!!… Read Full Review

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“Great customer service”

Written on: 06/12/2014 by Melina112 (1 review written)

Very good customer service. Had to ring to check the baggage allowance and the attendant was very nice, and understood my question straight away. … Read Full Review

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“Great offers with great cusomer service”

Written on: 05/12/2014 by GloriaBall (1 review written)

I do not want to write about the offers, they should be checked and everyone can see how great they are. The customer service is really exceptional as well, the online chat is a fantastic option to get an answer immediately. No need for queuing up on the phone, as you do with most of customer services. I also used email contact, I have received a reply within couple of hours. I would say that these are very important to be sure that your booking is done, you have completed everything you… Read Full Review

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“best hotel booking company”

Written on: 03/12/2014 by uySnow332 (1 review written)

very helpful staff ,caring , and definetely you can rely on for sure, 100per cent .never let me down ,we remember the advisors names ,when we are on holiday,especially when our requests have been honoured . every time .thank you to all the staff at e bookers . we appreciate your help and advice ,would book every time with e bookers they are the best company for travel bookings, trustworthy,polite and excellent customer service… Read Full Review

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“Brilliant service!”

Written on: 01/12/2014

I have used eBookers a few times in the past & I was glad I used them for my most recent booking. I missed a flight due to an emergency situation but had to travel the same day. I was worried that I might lose my money for rescheduling but the eBookers cusomter service person went out of the way to not only save me money but also get me on another alternate flight. Thanks for the service! … Read Full Review

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“Quick and easy way to book ”

Written on: 01/12/2014 by DiRoberts (1 review written)

Booked Hotel and Flight and found the experience quite easy and quick to use. You can choose any time flight suitable to your requirements and a vast choice of hotels to choose from. Rang e-bookers to check on a few things and the operator was very professional and polite. Kept me informed if I was going to be put on hold and came back with the answer to my queries. I would use this service again if I was booking a hotel and flight… Read Full Review

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“Complicated flight booking”

Written on: 26/11/2014 by Ramirez101 (1 review written)

I found it really reassuring that the operative took time to answer my questions, never let me think the call had dropped by encouraging me to talk during the silences when he was processing my request and took my concerns seriously. I booked three different international flights with the same outbound date but differing return dates which was complex. The whole process was managed in a way that gave me real confidence in ebookers. I had a legitimate complaint about one of the bookings and… Read Full Review

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“Trustworthy, reliable and affordable”

Written on: 22/11/2014 by ujMarshall390 (1 review written)

Ebookers anytime, that's what I say. There are plenty of agents to choose from in theses days of the internet. But with ebookers you also get to speak to a person , should you wish to. Ebookers have managed to I twine this facility so well. Both services are print and easy to use. The prices of the tickets are amazing and the choices of the flights extensive. Throughout my dealing , I found ebookers helpful, pleasent and responsive… Read Full Review

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“Round the world hotels etc,”

Written on: 20/11/2014

We recently used the services of your company to book our hotels for a holiday around the world , your agent was courteous and very professional… Read Full Review

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“Crisis solved”

Written on: 17/11/2014 by Lloydud303 (1 review written)

After finishing the booking we realized we made a mistake and need to travel one day later. Panic struck ! After calling customer services and talking to the agent he calmed us and took us through the stages of making a new booking. He could not have been more friendly, patient and efficient. … Read Full Review

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