written by JosephKidd280 on 17/08/2015
sincere, honest, caring, and really prefer to use e bookers for all my travel arrangements from hotel booking , packages and flights , thank you to a very caring team . most important of all in all my bookings i have always received more than expected , and have never been let down . i am a very happy customer of e bookers thank you and would use them time and time again . in fact always ..rewards are also an added bonus but most importantly they have never foR me in all my bookings got anything wrong ,, thank you to a fantastic travel agent and everyone in the team at e bookers ....
written by Depatt on 25/06/2015
I discovered Ebookers website last year when I was selecting hotels for my long haul trip. I obtained very keen prices on all the hotels I booked. You are also rewarded with Bonus+ each time you book and this can be used on your next booking. There are also other discounts which come through in emails so you can use these too if you book within the discount period. The customer service is also excellent if you have any issues with a booking. There are charges for using credit cards for payment but you are made aware of that when you select payment method. I would have no hesitation in using them again (in fact I have just recently booked an overnight at Manchester airport for travel in January)and recommending them to other travellers.
written by on 21/06/2015
Booking is quick, simple and easy. Confirmation and E Tickets received within minutes. Then, a few months later, when one of the flights got changed, making a changeover virtually impossible, I rang EBookers Customer Service. The person was very understanding and helpful, but couldn't resolve the matter without having to phone the airline direct. I was on the phone for about half an hour, as the change was a bit complex, but was never left "hanging" with the operator constantly updating me on the progress. Once sorted, I had got the exct change I had requested, at no extra cost, and the new E Tickets received within minutes. Highly impressed, and would recommend every time.
written by Milkman7 on 01/06/2015
I used Ebookers to book flights at really short notice during a weekend. I was very surprised, but really pleased that the phone was answered very promptly. The agent was really friendly and dealt with my request very efficiently. Checking the options and giving me all the information I needed. This took all of the hassle away from me and I got exactly what I wanted. I would definitely use Ebookers again, and highly recommend it, as the service and the whole transaction was excellent!!! Thankyou.
written by Wren434 on 29/05/2015
We booked for Australia then we had to change flight coming back we found the customer care v caring positive and reassuring. It is v experience to change flights but it had to be done .We do always book with ebookers .so easy and fast.
written by on 20/05/2015
Always easy to book and no stress when you check in ! You don't have to be worried and you can enjoy your holiday
written by Koch67 on 16/05/2015
I had made completely the wrong booking and twice. I couldn't have had a more helpful young lady ..she sorted it all out. She was brilliant. I would definitely recommend Ebookers to friends. I have absolutely no complaints about the booking or the help I receieved
written by on 11/05/2015
Have used ebookers a few times now and always been more than happy with prompt helpful service. However I do not find their site as easy to move around as it could be for extra information. More heading choices would be useful I feel. I am sure most of things I try to find are common requests.
written by on 07/05/2015
I booked a flight ticket without any service add ons from eBookers. Due to terrible traffic jam I was going to miss my flight. I was skeptical if they would help me to change my ticket as I have been disappointed with so many other travel agents lately, but eBookers agent was really helpful and booked me a new ticket for the next morning flight for a small fee. I did not have to queue on the line, the service was fast and I must say they really saved my day. I will definitely book with them again.
written by BronsonBatchelor209 on 30/04/2015
The staff member was professional, helpful and able to meet all our needs. I felt that he made time for my requests and did not brush me off. We have our tickets and seats all booked, ready to go on holiday! I first went to E Bookers about 30 years ago in a one room office in Oxford St. I must congratulate you on your hard work and achievements. You are recognised globally. Well done.
written by on 29/04/2015
I purchased a aortic met on line for a friend and found l had given the wrong name. I called ebooking and the two staff members l spoke to were polite understanding and straight away found a solution, cancelled the ticket issued and issued me with a fresh ticket bearing the correct name. I would definitely recommend ebooking to my friends and will be using them again.
written by Marc498 on 23/04/2015
We had the problem, that the rental car companie didn't found our records... The sales staff at the rental office, made no efforts to solve the problem (even not to call ebookers) We had to rent by our own the same car to higher expenses... All the cost were refundet from ebookers! The did an excellent job with helping out! Thank you very much Patrick
written by Slattery350 on 19/04/2015
happy with the service agent was helpfull n polite answered all my question i will always book my flight with ebookers n you should also :)
written by on 12/04/2015
Hadn't used eBookers before. I decided to book my domestic flight while in Cambodia through the site. An accident meant I had to cancel my trip. I had no idea refunding my flight would be so hassle-free, especially during such a difficult time for me. No questions asked and despite through a non-UK call-centre, customer service was knowledgeable, courteous and could tell had a smile on their face. I will come back. Thank you for your support guys.
written by 215Shaffer on 03/04/2015
I rang e-bookers to clarify 3 points.I wanted to know what was provided at the hotel so asked for the e-mail address of the hotel.The agent rang the hotel for me. She went that extra mile.
written by Karthikeyan on 01/04/2015
When I had some problem with the online booking for a flight ticket, I contacted the customer support as published. The customer service representative was very friendly and supportive that she solved the problem within five minutes giving me no anxiety about the booking. Ebookers, Keep it up!! I sincerely wish you all the best !!
written by on 01/04/2015
I rang with a problem concerning a payment online and it was dealt with efficiently.This person also continued to assist me in booking my city break securing a good price. I was extremely happy with the service I received and would not hesitate to use Ebookers again.
written by O'Donnell114 on 24/03/2015
First time using Ebookers,cheapest flights around,using a premium airline,booking was quick and easy,all documents sent by e mail,would definitely use again and recommend to anyone,what's not to like.
written by on 18/03/2015
Great customer services. Issue with car booking for trip to Nice, France resolved very quickly. Thanks.
written by MelvinRamirez on 16/03/2015
I used this company for the first time recently and can honestly say, my booking of a Hotel and flights was very quick and easy. The choice of flights and hotels was firstclass and the filters enabled me to look at the options which were pertinent to our trip and not having to trawl through superfluous bits of information which were of no interest to me. The customer service personnel guided me through the process and were very patient and knowledgeable. I will certainly use E-Bookers again and would have no hesitation in recommending their services.
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