Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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“Disgraceful customer service”

Written on: 11/09/2014 by Beebe8 (1 review written)

Having booked a hotel room in London through ebookers I attempted to check-in only to be told by the hotel that they were fully booked and my reservation had been cancelled! Contacted ebookers who washed their hands of any obligation other than a refund, blaming the hotel (who in turn blamed ebookers). Bottom line is don't expect to get a room,even if ebookers take money from your account, and don't expect anything other than 'sorry' afterwards - even if that means you are left as a distressed… Read Full Review

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“DISHONEST”

Written on: 05/09/2014 by thatsamore (1 review written)

Having made a flight booking on behalf of 3 of us, one of the tickets needed to have a name change for which I was charged £144.81. I was then told the ticket required to be cancelled and reissued and for this I was told the cost of the cancelled ticket would be credited to my account and the cost of the new ticket would be simultaneously debited. I was assured this would happen on the same day. Not only was the ticket cancelled and NOT REISSUED until I checked with Ebookers several days… Read Full Review

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“Customer Service”

Written on: 26/08/2014 by Santzz (1 review written)

I accidentally Keyed in the wrong dates (Human Error) with Hotels Combined and it has been a nightmare ever since to try and get it changed and when I did and rebooked again they charged me EXTRA it cost me over $100 in phone calls to try and explain what happened!!! Both the hotel I booked with and e-bookers just kept saying it was up to each other's discretion what to do all I wanted to do was change the dates from the 25th and 26th to 24th and 25th I didn't want refund just change the… Read Full Review

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“APPALLING ”

Written on: 21/08/2014 by 319Jacobs (1 review written)

Arrived at hotel and no booking record at all, asked for a hotel as we were stranded in Marrakech, and gave us an APPALLING one. Tried to ask for a better more decent hotel, but would not budge. (We took advice from the hotel we were going to stay at) Would NEVER ever reccomend to a friend or anyone, unless you want the hotel YOU booked to be unavailable due to a mistake clearly down to themselves and to be transferred to one which is much worse, this is the site for you. Bear in mind we booked… Read Full Review

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“What a nightmare!”

Written on: 12/08/2014 by 44Muir (1 review written)

Untill now I never thought it was possible to experience such terrible service. Tried booking 4 flight tickets, payment did not go through, tickets were not issued however funds on my card were unnecessarily blocked for a month. It took over a week of negotiations to get funds unblock. This was only made possible thanks to the intervention of my bank manager, since ebookers were adamant that they were not responsible. Never, ever again will I consider seeking there services!!!!!!… Read Full Review

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“Bad Customer Service-stay away!”

Written on: 26/06/2014 by McPherson89 (1 review written)

Declined very simple help with the flight. CheapOAir had no problems with very same request to change flight for quicker route. No more Booker.com for my family… Read Full Review

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“A very bad experience with this company”

Written on: 09/06/2014 by O'Sullivan471 (1 review written)

Personally I had a very bad experience with this company. So I'll never recommend it to anyone and I'll never use their services for sure. To keep the long story short… In January 2014 I booked a Round-trip flight ticket to Kiev from Geneva. My flight was planned for the first week of March (During the series of violent events). During the peak of violent events in mid-February, I tried to call Geneva agency of eBooker and believe me it was really difficult to reach them. After a several… Read Full Review

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“DISASTER!”

Written on: 02/04/2014 by joannemorris01 (1 review written)

Avoid ebookers. My husband and I booked a hotel along with some other friends under a separate booking. I had an online chat with a member of their team for 50 minutes, to make sure I was getting the holiday I was paying for. When we arrived at the hotel we had major problems for 2 hours. ebookers had only sent through the voucher for full board when we had booked all inclusive (This was quite clearly stated on our booking). Absolutely DISASTER. Humiliated at reception in front of other guest… Read Full Review

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“It may go well, but WHEN IT GOES WRONG, IT GOES VERY WRONG”

Written on: 24/03/2014

Two months ago I would have recommended ebookers, because I had used them many times without problems. However, last month they had apparently a problem with their payment system. This problem caused my booking to be paid four (!) times instead of once. I was shocked when I found that out, but even more shocked when I found out about their catastrophic crisis management: 1. No recognizable efforts from their side to show that they take the problem seriously and to make up for it, very long… Read Full Review

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“made a mistake from a ticket”

Written on: 17/12/2013 by frenchy1948 (1 review written)

Dear Sir or Madam, I am very furious that the service of Ebookers is only interested by profits instead of the customers! I made a mistake when booking a ticket for my wife who live in Odessa Ukraine. I was booking a ticket from Nice to Odessa and return to Nice. I phone immediately Ebookers to be abe to change the ticket from Odessa to Nice and return to Odessa,the opposite of what I had previously booked. I was promissed a phone call as soon the operator could contact the desk but I never… Read Full Review

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“Is this company for real?”

Written on: 14/12/2013 by eredec61 (1 review written)

I have tried on several occasions to book a flight next summer for a family of 5 on the company's website. Each time their system tells me that my credit card payment has been declined. I phone the bank and the bank tells me that there is no block on my account. This went on four times. I used two different cards from two different banks on two occasions each time. Needless to say I was unable to book the flight. That in itself should not have been a problem. But you know what the buggers did?… Read Full Review

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“higher price than showed on the site and wrong destination”

Written on: 27/11/2013

The 18th of november, I was looking for flights on the website. I was looking for 3 tickets to bring my family to costa rica for christmas holidays. Every time I clicked on the Landing Page with a price, it took me to another Landing Page with a much higher price. I repeated the process during 3 hours, and finally I booked the 3 tickets to the expensive price. When I received the confirmation email it was for the WRONG DESTINATION. I called the Customer Service, that told me that they are going… Read Full Review

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“People giving 5 stars are scamming you!”

Written on: 26/11/2013

After a problem with the website... Whenever I click on a ticket / price...the page loaded and said sorry this price is no longer available, and showed a more expensive price... So finally I managed to book a ticket, only to realize when I received the confirmation that it was for the WRONG DATES! So I called as soon as I realized to try to sort out this problem, but there was ZERO customer service, I talked to 4 different people, in France and in what sounded like a call center in India, and… Read Full Review

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Sophielee's Comment

Written on: 27/11/2013

Hello there, I had the same problem the 18th of november.
I was looking for 3 tickets to bring my family to costa rica for christmas holiday. Every time I clicked on the Landing Page with a price, it took me to another Landing Page with a much higher price.
I repeated the process during 3 hours, and finally I booked the 3 tickets to the expensive price. When I received the confirmation email it was for the WRONG DESTINATION.
I called the Customer Service, that told me that they are going to proceed to a website analysis. 30 min after I received a 1 line email saying that there were no bug on the website. Called them again & they told me that the tickets were not cancelable or refundable. I escalated the issue to the Call Center based in India, they didn't care at all. They finally ended up with the "solution" to change the route for only 5000€, when tickets online are at 700€ on any other websites. I lost 2653€ and I now have to book 3 other tickets. I truly don't recommend this website to anyone, and I will make sure to spread the word on ALL the review websites, ALL my friends, colleagues, and other travelers on the web.

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“Terrible!! ”

Written on: 20/11/2013

I had just booked my flight with ebookers.com in October for my vacation in November of 2013. I as we all know the site has their prices in Pounds. I had used their currency converter on their website and 211 Pounds came out to $340 Canadian Dollars, so I booked thinking I was getting a great deal. So the next day I had called my credit card company just to see how much I was charged. It turned out that I was charged $379 Canadian Dollars and not the $340 their currency converter told me. So I… Read Full Review

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“AVOID LIKE THE PLAGUE”

Written on: 26/10/2013

Do not use this company for booking flights. i have tried to book flights from via the .com website. First time i spent 20-30 minutes filling in all required details to get an error message at the end however the company took the money out of my credit card. I tried again by phoning the call centre and after 45 minutes going through all details i was told there was a error and the booking didn't go through. I was passed to Customer Service who said they had no record of any attempted booking… Read Full Review

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“Unnacceptable”

Written on: 07/10/2013 by Jacques896 (1 review written)

The worst service i have ever had. Booked ticked 3 months ago, they said there was a problem with my card which there wasnt as they then cancelled the ticket and still charged me. Now im fighting for three months to get my money back. They keep telling to sort ot out woth bank myself but my bank says there is no proof… Read Full Review

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“Ebookers cheated me”

Written on: 26/08/2013

Ebookers sent me a ticket with the wrong last name. First ebookers said they would fix it, then did, nothing, and when I pushed refused to do anything. They blamed it on Air France and security policy in the US (our destination). This is the problem with ebookers: as an intermediary they can blame everything on somebody else. I had to eat the cost of the ticket they issued for a fictitious person and buy a new one at a much higher fare. It's not worth it to use ebookers. It's not convenient… Read Full Review

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“These guys are signed up with quidco cash back....”

Written on: 20/08/2013 by shaunthomas (1 review written)

These guys are signed up with quidco cash back. however my last few transactions haven't tracked or haven't paid out don't bother with them, there are more reliable companies who offer same cash back rate. if they don't wanna pay out they shouldn't sign up… Read Full Review

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“Do NOT use, NO UK based staff - Nightmare !!”

Written on: 18/07/2013 by Dian12 (1 review written)

Booked my niece and nephew to Sweden to travel with my brother's family. my brother needed to change the outbound date and as it was within 24 hours SAS allowed free changes, I tried to call E bookers but got through to a call centre in Manila who wanted £280. My brother used another agent in London as his change was FREE ! I tried to explain that we were still within the 24 hour free change period but the agent had a pre-formatted reply to my request. I called SAS and they agreed I could… Read Full Review

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“bad servis”

Written on: 03/07/2013 by ashrafyassin (1 review written)

Them website has an erro been charg me 3 time for tha same tieket wich is cost 573 pound per tieket this 1719 pound call costmer servis witch is bad they refused refund withot charge plus l get charge from my over draft… Read Full Review

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