Ebookers Reviews - www.ebookers.com

Click here if this is your business
★★★☆☆
3.3 / 5
206
61% of users recommend this
Click here if this is your business

Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
? Ask our helpful community of experts about this product or company
Ebookers www.ebookers.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

“Misleading conditions on flight tickets!”

Written on: 28/02/2017 by GitteBG (1 review written)

Do not buy flight tickets on Ebookers. They are lying on the site - and have misleading information on ticket conditions. I purchased 2 tickets - ebookers conditions in bold lettering: TICKETS ARE REFUNDABLE. Turns out they are now refusing to do a refund and claiming it is standard text to put on their site. They are lying bluntly to costumers and not willing to either remove the text or honor their clear mistake by effecting the full refund. Will never use this site again… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Never use this agency again”

Written on: 30/01/2017

I am here to show my indignation regarding this subject. I received the bank transfer in my account but instead of the 72,932.28 Thai baths that you took from my account on the 07/01/2017, I received 66,825.87 Thai baths on the 26/01/2017. This is unbelievable. Since the beguining it was clear that I have no fault on this matter. I booked the flight with you, you took the money and then decided to cancel my trip just like that and after being payed. My client was at the airport and couldn't… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Dont use Gold car rentals”

Written on: 24/12/2016 by adaptions1234 (1 review written)

Booked a car from e bookers in Nov for a week in Grand Canaires,e bookers took my money and passed me on to Gold car in Granda canires.When i arrived at the Gold car desk i was asked to sign a form and give my credit card as security which i did.I returned the car full of fuel as i was supposed to. On my return home i checked my credit card and found that Gold cor had taken 222.95euro from my account. I contacted e bookers and got through to India and was assured my money would be returned,i… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Ripped off”

Written on: 16/11/2016 by Moodypc209 (1 review written)

Booked a BA flight to Toronto. The price was £1200 when searched on the website, but they charged me £1331, which I only noticed when the booking completed. Also they stated there would be a CC fee, but did not say what it was. At the end of the booking I noticed it was a wrapping £32! I wrote an email of complaint to customer service, but they did not even bother to reply. It feels very much like I've been swindled. I would never use this site for a booking again and user other to be… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“T&C pages long”

Written on: 13/09/2016 by Mikesa (1 review written)

Was just reviewing the terms and conditions of my flight anticipating a flight date change and was amazed that it was 2 pages long....really...why To make it worse....I was more confused after reading the t & c than before when I had no info So I picked up the phone to find out what this flight change would cost but gave up after waiting 15 minutes in the call centre queue Big black mark ebookers from me… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“WORST SERVICE AND RUDEST CUSTOMER SERVICE!!!!”

Written on: 21/07/2016 by janamarchant (1 review written)

It was the worst experience ever!! I purchased a ticket for 702 pounds to return to South Africa to apply for my Spouse Visa to allow me to return to my husband and 2 children. Its a very hard process for a family as one parent needs to leave for 2-3 weeks to await a visa to be approved or denied!! My daughter fell very ill 2 days prior to my flight with Lufthansa, she has a history with epilepsy so leaving her here unwell with no way of returning once my passport is handed in was not a… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Terrible experience”

Written on: 10/07/2016

I recently booked my flight from Dublin to Riyadh. On airport the primary airline for the 1st leg of my journey could not find booking for the second leg. I was told that it was the fault of travel agents. When I rang ebookers help desk he told me that from their end everything was OK but he was not prepared to do anything more than that. I had to beg at the the Abu Dhabi airport for the next flight. My luggage however is still in transit, somewhere unknown!!!!! a really terrible experience… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Unreasonable cancellations! Useless Customer Service!...”

Written on: 21/06/2016 by Charliea428 (1 review written)

A couple of weeks ago, I booked a return flight ticket from Copenhagen(CPH) to Istanbul Sabiha Airport(SAW) for August 2016 on ebookers.com. My original plan was flying Copenhagen from London on Friday 29'th July, spending there the weekend with some close friends and flying Istanbul on the 1'st of August. On Monday last week I received a call along with an email saying that "the airline company has cancelled your outbound flight to Istanbul on the 1'st of August because of operational… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“DO NOT book with ebookers ”

Written on: 22/02/2016 by Laci205 (1 review written)

Poor systems lead to errors given to airlines. Poor customer service that neither talks fluent English or has any interest in resolving their errors. In the end it needed Virgin Atlantic to deal with ebookers to assist with my booking. If you value your trip DO NOT use ebookers… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Non-Existent fares ”

Written on: 14/01/2016 by 67Schneider (1 review written)

I can only conclude that ebookers advertise cheap non-existent fares to lure people to its website (for example, through Skyscanner). These fares are not available when you try to book, although they continue to appear on their site. When you speak to customer service they cannot help, as you cannot place an order over the phone and they simply suggest you buy other flights at double the cost. This strikes me as being dishonest false advertising and/or contact detail harvesting. I would not… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Awful customer service and website doesn't work!”

Written on: 21/12/2015 by L_49 (3 reviews written)

get a good price on website, go through to the end... Including CC charge the package come to £510.90 from Perth to Bali incl hotel haven. I enter CC details and keeps taking me back to the page again . Won't process info. Definitely an error their end!! Call up to find they're trying to charge more on the phone and I find this greatly unacceptable!!! STAY AWAY!!! Absolute c r a p company will never book with them!!!… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“If I can rate this company -1000 I would”

Written on: 11/11/2015 by Jordon1981 (2 reviews written)

DO NOT I MEAN DO NOT BOOK WITH THESE GUYS. STAY AWAY, I BELIEVE THE REVIEWS ON THIS WEBSITE ARE ALL FAKE. WORSE CUSTOMER SERVICE AND COMPANY. I HAVE USED MANY OTHER COMPANIES BUT THIS COMPANY OH MY GOD. I MADE A LAST MINUTE BOOKING, THEY TOOK THE MONEY FROM MY ACCOUNT AND THE CANCELLED MY FLIGHTS, I CALLED TO FIND OUT WHAT HAS GONE WRONG. THEY SAID THAT CARD PROCESSING ERROR. SO I ASSUMED MY MONEY WILL BE BACK IN MY ACCOUNT SHORTLY. I SPENT OVER 2 HOURS CALLING IN BETWEEN MY BANK AND… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Nightmare website ”

Written on: 17/10/2015 by Malonelo265 (1 review written)

Very difficult to find a way to contact Ebookers with urgent question... and for that reason will avoid booking with them ever again.. I'll go to Expedia next time!… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Not competitive,poor price match guarantee terms,STAY AWAY”

Written on: 11/07/2015 by Soneya (1 review written)

From my experience, Ebookers terms of service in relation to price matching are not comparable to competitors. With Ebookers, the lower price offer needs to be printed the same day, within 2 hours after making the booking and the refund must be claimed within 48 hours of the time of booking. THEREFORE YOU ONLY HAVE 2 HOURS TO IDENTIFY A LOWER PRICE. With a well known competitor, if you find your booking within 48 HOURS at a lower rate on their own site or another Party's site they refund the… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“ I had a horrendous experience with this "travel...”

Written on: 06/07/2015 by worldbusinesskh (1 review written)

I had a horrendous experience with this "travel agency". I should have never booked my ticket through them, - First of all, there is no accessible phone number. They have an international United Kingdom phone number with no US base. So if you are like me and have a limited calling plan, you won't be able to call them. - Second, there is no email address! This should have been my first warning. Never trust a place with no email! They'll have a chat, but you can't change your flight or do… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I will never book here again and I will take ever...”

Written on: 30/05/2015 by MissCrystal (1 review written)

I will never book here again and I will take ever action I can to get some financial relief. First and foremost the site is quoted in British Pounds it does not convert for you. I booked a package for 2499 and was charged 3899. #1400 difference. They also charge you $50 per ticket for any changes made by the airline each time. There are so many hidden fees. I tried to cancel (I bought insurance) and they said I could cancel with fees that would total over the $1400.  I am hoping my bank can… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Be aware of website default when booking 2 rooms ”

Written on: 17/04/2015 by CollinMcDougall (1 review written)

I booked 2 rooms and in the drop down box indicated all inclusive. I wrong assumed this would apply to both rooms. However when I recieved the confirmation only one room was all inclusive and the other was half board. I realised immediately but when I rang them a few hours later. There was no option to up grade the room.....but a £76 to cancel before rebooking at the latest price with the all inclusive option. I couldn't understand how it had happened but when I retraced my steps I realised… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“DO NOT EVER USE THIS COMPANY!!!”

Written on: 02/03/2015 by Calbayb (1 review written)

I tried to cancel my reservations because I found a flight from the airline at $430 cheaper. I called to cancel, but was told that all I had to do was take a screen shot of the cheaper price, email it to them, and they would match it. I was also told that if I wanted to cancel, It would cost me $60. I promptly emailed them the screen shot. I received an email from ebooker saying that they couldn't match the price because it was more than 5 minutes since I booked my flight with them. I called… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Penalty for error”

Written on: 23/02/2015 by hughrg (1 review written)

On Saturday I booked to fly to Istanbul from Teesside for the Gallipoli Anniversary commemoration at Cape Helles. My flight arrives late in the evening, so I tried to book a room at WOW Airport Hotel for that night only. When I got the ebookers confirmation, I saw that I was booked in for three nights. I immediately called them and, 30 minutes later, explained my problem. They contacted the hotel but, they said, everyone had gone home for the weekend. Today I got an email saying I would… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“After years of using the site I had a problem...”

Written on: 20/02/2015 by Martinezwa321 (1 review written)

I have booked lots of holidays via Ebookers and never had a problem. I recently booked a flight and car. On collecting the car the clerk informed us there was nothing to pay so I signed the agreement thining it was just to release the vehicle and showing what was covered. On returning home we had a £133 charge for additional cover that was not discussed with us. I contacted Ebookers to discuss this and was told that as I had signed the form so it was tough, all my fault even though additional… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
ebookers.com