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| Ease Of Navigation | 3.8/10   |
|---|---|
| Value for Money | 2.9/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2/10 |
www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
Full review by
zayn123
on 26th Aug 2008
User Rating : 7
Respect :
0
I booked 5 tickets to Dubai with ebookers. Ebookers got the names of the passengers wrong on the ticket, fault of the booking clerk, whose English was really poor. I contacted them immediately to inform them of the error. After phoning them 10 times, I managed to get them to admit there error and give me a refund, this was on the 12th August 2008, and upto today 25th August 2008, I have still not recieved my money back, which is £1825.50 I have had to cancel my holiday all because of them.
zayn123's review and ratings | 89 words
Review by
rebeccaharrison
on 31st Jul 2008
User Rating : 9
Respect :
0
I cancelled a flight in November 2007 with Ebookers, I have phoned them on 7 different occasions for my refund of taxes which I believe I am entitled to. Each time I speak to a sales adviser they promise me I will receive this within 7 - 14 days, I have also emailed them requesting a refund. Now its the 31/07/2008 and I am still awaiting the refund, thats what I call very bad and unprofessional service. I advised people to say clear from this company.
rebeccaharrison's full review | 85 words
Review by
Snob
on 24th Jul 2008
User Rating : 0
Respect :
0
We booked a trip around 3,000 for 3 nights in a 5 star hotel towards US. All was confirmed via mail and suddenly we noticed that they redraw the hotel room. After 7 days phone contact with their client desk they wanted to make a last minute adjustment and put us in a 4 stars hotel. Of course we denied as we already had the payment done for the 5 stars hotel. Finally one of the employees was unhelpful and told us we had to accept the suggested 5 star hotel. We could not believe it and wanted to ...
Snob's full review | 193 words
Review by
traveller7
on 25th Jun 2008
User Rating : 0
Respect :
0
I booked a car hire with them and realized after 45 min that I've put the wrong time (9:00 instead of 17:00) I called and been told that's its too late (23:00) to change in the system and contact the provider (Europcar) and I should contact Europcar myself ?!??. After some discussion about not adding any value except passing around information (to Europcar), the person agreed to change the booking by cancelling the old booking and making a new one. All fine except when I got the confirmation ema ...
traveller7's full review | 99 words
Review by
Guest.
on 5th Jun 2008
User Rating : 0
Respect :
0
I booked a motel in the US. They advertised as 50% to 75% off regular rates. However, when I found how much they had deducted from my credit card, it was more than twice what I had been quoted. I wrote to the credit card company and was told that this was UK rates. How was I supposed to know. I am writing this so no one else will make the same mistake. I do not recommend E Bookers.com to book motels or flights for you or you will pay twice the rate.
Guest.'s full review | 99 words
Review by
nmalik
on 5th May 2008
User Rating : 1
Respect :
0
Customer services were unhelpful in my opinion. Instead of responding to my complaint (legitimate) I was told that they check their prices regularly... I've personally heard that one before! Do not recommend E Bookers.com
nmalik's full review | 102 words
Review by
lyndylou01
on 21st Apr 2008
User Rating : 0
Respect :
0
use these guys at your own risk , terrible terrible customer service, communication breakdowns due to relocation of call centres. I am in travel myself which usually makes it easier for me to speak to others in the same industry ( but my parter booked through ebookers as a surprise trip ) . but no , totally impossible, so I feel sorry for anyone else. Pay a little more to book with a better company or pay the same and book with a better company.
lyndylou01's full review | 82 words
Review by
fookebookers
on 30th Mar 2008
User Rating : 0
Respect :
0
1/ A website that is extremely misleading and changes passenger details by itself and lets the customer pay the price of a new ticket!2/ Indian call center with no natural empathy, idea of the market or the people of the UK.3/ Poorly run business with clear as mud policy.
I will never use Ebookers.com again, and I do not recommend this Travel Web site.
fookebookers's full review | 66 words
Review by
pumpkin1112
on 19th Mar 2008
User Rating : 10
Respect :
-1
I had problems with my debit card online when booking and was worried I would loose the holiday I had chosen because it was such a good price. I 'phoned Ebookers and expected to have to wait ages to get through but was connected quite quickly to a very kind person who was absolutely wonderful - she was very kind and she quickly and efficiently sorted out the problem for me she really is a credit to Ebookers and I would certainly book my next holiday through her. Well recommend ebookers.com
pumpkin1112's full review | 96 words | 2 comments added.
Review by
tasker
on 9th Mar 2008
User Rating : 2
Respect :
0
Use ebookers at your own risk. If you have any sort of problem with your flights, you are on your own - customer support send only standard replies. My return flight reservations were canceled and the airline told me to contact ebookers. All ebookers would say was that the booking looked OK on their system. They would not talk to the airline to sort it out. When I eventually gave them enough evidence to convince them there was a real problem, they failed to reply for over 24 hours. It turned out ...
tasker's full review | 170 words
Review by
aibanez
on 3rd Mar 2008
User Rating : 0
Respect :
0
If I was to use Ebookers again I would make sure I don't make any mistakes as I feel in my experience I didnt receive enough help to work out how to get a refund, thats if you even can? I made a booking and on the confirmation email, I realized I had made a mistake on the dates. I call them up right away but in my opinion it took me ages to get through. I tried it for 24 hours as far as I am aware and finally gave up. I sent them and email and they responded, as far as I am concerned it said the ...
aibanez's full review | 138 words
Review by
Guest.
on 25th Feb 2008
User Rating : 0
Respect :
0
I would never recommend ebookers to anybody, due to the incompetent and unhelpful "Costumer Service" you receive from an Indian call center. They clearly have no interest in a good reputation and we will contact ABTA.
Guest.'s full review | 121 words
Review by
Guest.
on 1st Feb 2008
User Rating : 0
Respect :
0
If you ever need to ask these guys any questions whatsoever dont bother as for me they have very unhelpful, I feel I wasted my phone bill and own sanity! Dont recommend Ebookers.com
Guest.'s full review | 44 words
Review by
Guest.
on 10th Jan 2008
User Rating : 0
Respect :
0
Room not as described - Then they do not respond to my emails apart from to say it will be dealt with within 48 hours. Most unresponsive company I have ever dealt with.A potential lifelong customer. Never again.
Guest.'s full review | 70 words
Review by
Kanty
on 9th Jan 2008
User Rating : 9
Respect :
0
I flew from London to Osaka, booked through ebookers, flights were all processed ok. That was 4 long haul flights I had booked.
Kanty's full review | 34 words
Review by
carinoska
on 14th Dec 2007
User Rating : 8
Respect :
0
Got to admit, the package I found to go to Barcelona on a pretty short notice was excellent - I'll always keep my eyes out for a bargain on that site from now on.
carinoska's full review | 34 words
Review by
Guest.
on 5th Dec 2007
User Rating : 1
Respect :
0
The refund for my ticket cost me a lot of time and nerves. Ebookers would repeatedly fail to pass important information on to me e.g. the airline needed a medical proof.Every time you call you will get an another agent and you will have to start from scratch, it is nerve wrecking.
Guest.'s full review | 77 words
Review by
odoyer
on 25th Nov 2007
User Rating : 0
Respect :
0
For £100 p/room you at least expect a room up to standard, don't you? We arrived at the hotel at 22:30. The floor tiles in the bathroom wasn't done and there was rat poison in the corner of the bathroom! As we went to bed, we found that the base of the bed was non existing.. There was a frame, but only half the bed had planks on it. The top part of the base, was one big hole! The mattress sank away in the hole, making it impossible to sleep on the bed, even if you sleep with your head o ...
odoyer's full review | 371 words
Review by
hoteluser
on 7th Nov 2007
User Rating : 0
Respect :
0
Avoid at all costs.
hoteluser's full review | 69 words
Review by
namfon
on 5th Nov 2007
User Rating : 0
Respect :
0
i booked 4 return tickets to thailand via abu daby the ticket i booked was a 2 hr stop but turns out i have a 14 hr stop with 2 small children when i spoke to ebookers i was told that all they could do was give me a refund that would take 10-12 weeks no good two weeks before my holiday will never use them again.
namfon's full review | 67 words
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