Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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Latest Reviews

★☆☆☆☆

“Lier, horrible customer service, experience stressful...”

Written on: 14/09/2017 by ShannonKilgore12 (1 review written)

I have bought the flight ticket through enookers website which was including 20 kg baggages according to their website otherwise they charged me 101 $ for my 20 kg bagage in the departure airport and they told me I have to pay the same amount again as I am returning. According to Wow airline, which was the air line'sname, it is all ebookers fault that is told in their site 20 kg baggages is including ticket price. I send them email during my vacation , but they send me an automatic email that… Read Full Review

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★☆☆☆☆

“Hotel Booked - but actually, NOT BOOKED!”

Written on: 15/07/2017 by Cooper470 (1 review written)

Regrettably, I wouldn't recommend e-bookers to anyone. I booked a hotel I knew well through e-bookers - it all looked in order - I received email confirmation including an itinerary. Turned up at said hotel to be told that not only did they have no record of my booking, but they have never heard of e-bookers either. Luckily the hotel had a spare room and fit us in, but we would have been well and truly snookered if they had not (arriving late evening in a rural setting). Of course by now, I… Read Full Review

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★☆☆☆☆

“Ripped off by Ebookers”

Written on: 02/06/2017 by MsMGB (1 review written)

I had to change a flight to New Orleans on 25 April 2017. I was told I was due a partial refund and that it would be paid into my account in 5 to 7 days. I phoned a few times. It takes ages to get through to speak to someone. When I did manage to get through I was told I had to email them. I've emailed 3 times and have only had an automatic response saying they would deal with it in 48 hours, but that hasn't happened. Beware using Ebookers as they are totally unreliable in my experience… Read Full Review

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★☆☆☆☆

“Misleading conditions on flight tickets!”

Written on: 28/02/2017 by GitteBG (1 review written)

Do not buy flight tickets on Ebookers. They are lying on the site - and have misleading information on ticket conditions. I purchased 2 tickets - ebookers conditions in bold lettering: TICKETS ARE REFUNDABLE. Turns out they are now refusing to do a refund and claiming it is standard text to put on their site. They are lying bluntly to costumers and not willing to either remove the text or honor their clear mistake by effecting the full refund. Will never use this site again… Read Full Review

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★☆☆☆☆

“Never use this agency again”

Written on: 30/01/2017

I am here to show my indignation regarding this subject. I received the bank transfer in my account but instead of the 72,932.28 Thai baths that you took from my account on the 07/01/2017, I received 66,825.87 Thai baths on the 26/01/2017. This is unbelievable. Since the beguining it was clear that I have no fault on this matter. I booked the flight with you, you took the money and then decided to cancel my trip just like that and after being payed. My client was at the airport and couldn't… Read Full Review

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★☆☆☆☆

“Dont use Gold car rentals”

Written on: 24/12/2016 by adaptions1234 (1 review written)

Booked a car from e bookers in Nov for a week in Grand Canaires,e bookers took my money and passed me on to Gold car in Granda canires.When i arrived at the Gold car desk i was asked to sign a form and give my credit card as security which i did.I returned the car full of fuel as i was supposed to. On my return home i checked my credit card and found that Gold cor had taken 222.95euro from my account. I contacted e bookers and got through to India and was assured my money would be returned,i… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 16/11/2016 by Moodypc209 (1 review written)

Booked a BA flight to Toronto. The price was £1200 when searched on the website, but they charged me £1331, which I only noticed when the booking completed. Also they stated there would be a CC fee, but did not say what it was. At the end of the booking I noticed it was a wrapping £32! I wrote an email of complaint to customer service, but they did not even bother to reply. It feels very much like I've been swindled. I would never use this site for a booking again and user other to be… Read Full Review

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★☆☆☆☆

“T&C pages long”

Written on: 13/09/2016 by Mikesa (1 review written)

Was just reviewing the terms and conditions of my flight anticipating a flight date change and was amazed that it was 2 pages long....really...why To make it worse....I was more confused after reading the t & c than before when I had no info So I picked up the phone to find out what this flight change would cost but gave up after waiting 15 minutes in the call centre queue Big black mark ebookers from me… Read Full Review

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★☆☆☆☆

“WORST SERVICE AND RUDEST CUSTOMER SERVICE!!!!”

Written on: 21/07/2016 by janamarchant (1 review written)

It was the worst experience ever!! I purchased a ticket for 702 pounds to return to South Africa to apply for my Spouse Visa to allow me to return to my husband and 2 children. Its a very hard process for a family as one parent needs to leave for 2-3 weeks to await a visa to be approved or denied!! My daughter fell very ill 2 days prior to my flight with Lufthansa, she has a history with epilepsy so leaving her here unwell with no way of returning once my passport is handed in was not a… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 10/07/2016

I recently booked my flight from Dublin to Riyadh. On airport the primary airline for the 1st leg of my journey could not find booking for the second leg. I was told that it was the fault of travel agents. When I rang ebookers help desk he told me that from their end everything was OK but he was not prepared to do anything more than that. I had to beg at the the Abu Dhabi airport for the next flight. My luggage however is still in transit, somewhere unknown!!!!! a really terrible experience… Read Full Review

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★★★★☆

“Competitive Prices”

Written on: 03/07/2016 by Mikep365 (1 review written)

Have only booked hotels via this site and have never had a problem. Use them when their prices are competitive (which they often are) and get the bonus of points for use against future bookings. No problem with them… Read Full Review

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★☆☆☆☆

“Unreasonable cancellations! Useless Customer Service!...”

Written on: 21/06/2016 by Charliea428 (1 review written)

A couple of weeks ago, I booked a return flight ticket from Copenhagen(CPH) to Istanbul Sabiha Airport(SAW) for August 2016 on ebookers.com. My original plan was flying Copenhagen from London on Friday 29'th July, spending there the weekend with some close friends and flying Istanbul on the 1'st of August. On Monday last week I received a call along with an email saying that "the airline company has cancelled your outbound flight to Istanbul on the 1'st of August because of operational… Read Full Review

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★★☆☆☆

“Cancellation insurance is pointless”

Written on: 26/02/2016

Booked a trip to NY for my wifes 30th well in advance with cancellation insurance in case she became pregnant. The opposite has happened and we are now separating. I asked to change the passenger and said I would pay for a name change and they said name changes aren't allowed. I then suggested that they cancel her place and then I'll just do it as a new booking for the flight with a new name and they said I had to cancel the whole package and then rebook. In the process, I'd lose £500 and… Read Full Review

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★☆☆☆☆

“DO NOT book with ebookers ”

Written on: 22/02/2016 by Laci205 (1 review written)

Poor systems lead to errors given to airlines. Poor customer service that neither talks fluent English or has any interest in resolving their errors. In the end it needed Virgin Atlantic to deal with ebookers to assist with my booking. If you value your trip DO NOT use ebookers… Read Full Review

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★☆☆☆☆

“Non-Existent fares ”

Written on: 14/01/2016 by 67Schneider (1 review written)

I can only conclude that ebookers advertise cheap non-existent fares to lure people to its website (for example, through Skyscanner). These fares are not available when you try to book, although they continue to appear on their site. When you speak to customer service they cannot help, as you cannot place an order over the phone and they simply suggest you buy other flights at double the cost. This strikes me as being dishonest false advertising and/or contact detail harvesting. I would not… Read Full Review

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★☆☆☆☆

“Awful customer service and website doesn't work!”

Written on: 21/12/2015 by L_49 (4 reviews written)

get a good price on website, go through to the end... Including CC charge the package come to £510.90 from Perth to Bali incl hotel haven. I enter CC details and keeps taking me back to the page again . Won't process info. Definitely an error their end!! Call up to find they're trying to charge more on the phone and I find this greatly unacceptable!!! STAY AWAY!!! Absolute c r a p company will never book with them!!!… Read Full Review

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★☆☆☆☆

“If I can rate this company -1000 I would”

Written on: 11/11/2015 by Jordon1981 (2 reviews written)

DO NOT I MEAN DO NOT BOOK WITH THESE GUYS. STAY AWAY, I BELIEVE THE REVIEWS ON THIS WEBSITE ARE ALL FAKE. WORSE CUSTOMER SERVICE AND COMPANY. I HAVE USED MANY OTHER COMPANIES BUT THIS COMPANY OH MY GOD. I MADE A LAST MINUTE BOOKING, THEY TOOK THE MONEY FROM MY ACCOUNT AND THE CANCELLED MY FLIGHTS, I CALLED TO FIND OUT WHAT HAS GONE WRONG. THEY SAID THAT CARD PROCESSING ERROR. SO I ASSUMED MY MONEY WILL BE BACK IN MY ACCOUNT SHORTLY. I SPENT OVER 2 HOURS CALLING IN BETWEEN MY BANK AND… Read Full Review

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★☆☆☆☆

“Nightmare website ”

Written on: 17/10/2015 by Malonelo265 (1 review written)

Very difficult to find a way to contact Ebookers with urgent question... and for that reason will avoid booking with them ever again.. I'll go to Expedia next time!… Read Full Review

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★★★★★

“brilliant”

Written on: 17/08/2015 by JosephKidd280 (1 review written)

sincere, honest, caring, and really prefer to use e bookers for all my travel arrangements from hotel booking , packages and flights , thank you to a very caring team . most important of all in all my bookings i have always received more than expected , and have never been let down . i am a very happy customer of e bookers thank you and would use them time and time again . in fact always ..rewards are also an added bonus but most importantly they have never foR me in all my bookings got… Read Full Review

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★☆☆☆☆

“Not competitive,poor price match guarantee terms,STAY AWAY”

Written on: 11/07/2015 by Soneya (1 review written)

From my experience, Ebookers terms of service in relation to price matching are not comparable to competitors. With Ebookers, the lower price offer needs to be printed the same day, within 2 hours after making the booking and the refund must be claimed within 48 hours of the time of booking. THEREFORE YOU ONLY HAVE 2 HOURS TO IDENTIFY A LOWER PRICE. With a well known competitor, if you find your booking within 48 HOURS at a lower rate on their own site or another Party's site they refund the… Read Full Review

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