Ebookers Reviews - www.ebookers.com

Click here if this is your business
★★★☆☆
3.3 / 5
556
62% of users recommend this
Click here if this is your business

Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
? Ask our helpful community of experts about this product or company
Ebookers www.ebookers.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Non-Existent fares ”

Written on: 14/01/2016 by 67Schneider (1 review written)

I can only conclude that ebookers advertise cheap non-existent fares to lure people to its website (for example, through Skyscanner). These fares are not available when you try to book, although they continue to appear on their site. When you speak to customer service they cannot help, as you cannot place an order over the phone and they simply suggest you buy other flights at double the cost. This strikes me as being dishonest false advertising and/or contact detail harvesting. I would not… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Awful customer service and website doesn't work!”

Written on: 21/12/2015 by L_49 (1 review written)

get a good price on website, go through to the end... Including CC charge the package come to £510.90 from Perth to Bali incl hotel haven. I enter CC details and keeps taking me back to the page again . Won't process info. Definitely an error their end!! Call up to find they're trying to charge more on the phone and I find this greatly unacceptable!!! STAY AWAY!!! Absolute c r a p company will never book with them!!!… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“If I can rate this company -1000 I would”

Written on: 11/11/2015 by Jordon1981 (2 reviews written)

DO NOT I MEAN DO NOT BOOK WITH THESE GUYS. STAY AWAY, I BELIEVE THE REVIEWS ON THIS WEBSITE ARE ALL FAKE. WORSE CUSTOMER SERVICE AND COMPANY. I HAVE USED MANY OTHER COMPANIES BUT THIS COMPANY OH MY GOD. I MADE A LAST MINUTE BOOKING, THEY TOOK THE MONEY FROM MY ACCOUNT AND THE CANCELLED MY FLIGHTS, I CALLED TO FIND OUT WHAT HAS GONE WRONG. THEY SAID THAT CARD PROCESSING ERROR. SO I ASSUMED MY MONEY WILL BE BACK IN MY ACCOUNT SHORTLY. I SPENT OVER 2 HOURS CALLING IN BETWEEN MY BANK AND… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Nightmare website ”

Written on: 17/10/2015 by Malonelo265 (1 review written)

Very difficult to find a way to contact Ebookers with urgent question... and for that reason will avoid booking with them ever again.. I'll go to Expedia next time!… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“brilliant”

Written on: 17/08/2015 by JosephKidd280 (1 review written)

sincere, honest, caring, and really prefer to use e bookers for all my travel arrangements from hotel booking , packages and flights , thank you to a very caring team . most important of all in all my bookings i have always received more than expected , and have never been let down . i am a very happy customer of e bookers thank you and would use them time and time again . in fact always ..rewards are also an added bonus but most importantly they have never foR me in all my bookings got… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Not competitive,poor price match guarantee terms,STAY AWAY”

Written on: 11/07/2015 by Soneya (1 review written)

From my experience, Ebookers terms of service in relation to price matching are not comparable to competitors. With Ebookers, the lower price offer needs to be printed the same day, within 2 hours after making the booking and the refund must be claimed within 48 hours of the time of booking. THEREFORE YOU ONLY HAVE 2 HOURS TO IDENTIFY A LOWER PRICE. With a well known competitor, if you find your booking within 48 HOURS at a lower rate on their own site or another Party's site they refund the… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“ I had a horrendous experience with this "travel...”

Written on: 06/07/2015 by worldbusinesskh (1 review written)

I had a horrendous experience with this "travel agency". I should have never booked my ticket through them, - First of all, there is no accessible phone number. They have an international United Kingdom phone number with no US base. So if you are like me and have a limited calling plan, you won't be able to call them. - Second, there is no email address! This should have been my first warning. Never trust a place with no email! They'll have a chat, but you can't change your flight or do… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very Competitive Hotel Rates”

Written on: 25/06/2015 by Depatt (1 review written)

I discovered Ebookers website last year when I was selecting hotels for my long haul trip. I obtained very keen prices on all the hotels I booked. You are also rewarded with Bonus+ each time you book and this can be used on your next booking. There are also other discounts which come through in emails so you can use these too if you book within the discount period. The customer service is also excellent if you have any issues with a booking. There are charges for using credit cards for… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very helpful and efficient. Cannot Fault & Highly...”

Written on: 21/06/2015

Booking is quick, simple and easy. Confirmation and E Tickets received within minutes. Then, a few months later, when one of the flights got changed, making a changeover virtually impossible, I rang EBookers Customer Service. The person was very understanding and helpful, but couldn't resolve the matter without having to phone the airline direct. I was on the phone for about half an hour, as the change was a bit complex, but was never left "hanging" with the operator constantly updating me on… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent!!”

Written on: 01/06/2015 by Milkman7 (1 review written)

I used Ebookers to book flights at really short notice during a weekend. I was very surprised, but really pleased that the phone was answered very promptly. The agent was really friendly and dealt with my request very efficiently. Checking the options and giving me all the information I needed. This took all of the hassle away from me and I got exactly what I wanted. I would definitely use Ebookers again, and highly recommend it, as the service and the whole transaction was… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I will never book here again and I will take ever...”

Written on: 30/05/2015 by MissCrystal (1 review written)

I will never book here again and I will take ever action I can to get some financial relief. First and foremost the site is quoted in British Pounds it does not convert for you. I booked a package for 2499 and was charged 3899. #1400 difference. They also charge you $50 per ticket for any changes made by the airline each time. There are so many hidden fees. I tried to cancel (I bought insurance) and they said I could cancel with fees that would total over the $1400.  I am hoping my bank can… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“positive comfort reassuring”

Written on: 29/05/2015 by Wren434 (1 review written)

We booked for Australia then we had to change flight coming back we found the customer care v caring positive and reassuring. It is v experience to change flights but it had to be done .We do always book with ebookers .so easy and fast… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“They are the best”

Written on: 20/05/2015

Always easy to book and no stress when you check in ! You don't have to be worried and you can enjoy your holiday… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“I had made completely the wrong booking and twice. I...”

Written on: 16/05/2015 by Koch67 (1 review written)

I had made completely the wrong booking and twice. I couldn't have had a more helpful young lady ..she sorted it all out. She was brilliant. I would definitely recommend Ebookers to friends. I have absolutely no complaints about the booking or the help I receieved… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Flights only”

Written on: 11/05/2015

Have used ebookers a few times now and always been more than happy with prompt helpful service. However I do not find their site as easy to move around as it could be for extra information. More heading choices would be useful I feel. I am sure most of things I try to find are common requests… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Great service”

Written on: 07/05/2015

I booked a flight ticket without any service add ons from eBookers. Due to terrible traffic jam I was going to miss my flight. I was skeptical if they would help me to change my ticket as I have been disappointed with so many other travel agents lately, but eBookers agent was really helpful and booked me a new ticket for the next morning flight for a small fee. I did not have to queue on the line, the service was fast and I must say they really saved my day. I will definitely book with them… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Tickets to USA”

Written on: 30/04/2015 by BronsonBatchelor209 (1 review written)

The staff member was professional, helpful and able to meet all our needs. I felt that he made time for my requests and did not brush me off. We have our tickets and seats all booked, ready to go on holiday! I first went to E Bookers about 30 years ago in a one room office in Oxford St. I must congratulate you on your hard work and achievements. You are recognised globally. Well done… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“problem with air ticket”

Written on: 29/04/2015

I purchased a aortic met on line for a friend and found l had given the wrong name. I called ebooking and the two staff members l spoke to were polite understanding and straight away found a solution, cancelled the ticket issued and issued me with a fresh ticket bearing the correct name. I would definitely recommend ebooking to my friends and will be using them again… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“perfect complaint handling”

Written on: 23/04/2015 by Marc498 (1 review written)

We had the problem, that the rental car companie didn't found our records... The sales staff at the rental office, made no efforts to solve the problem (even not to call ebookers) We had to rent by our own the same car to higher expenses... All the cost were refundet from ebookers! The did an excellent job with helping out! Thank you very much Patrick … Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“happy with the service agent was helpfull n polite...”

Written on: 19/04/2015 by Slattery350 (1 review written)

happy with the service agent was helpfull n polite answered all my question i will always book my flight with ebookers n you should also :)… Read Full Review

Visit ebookers.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
ebookers.com