Ebookers Reviews - www.ebookers.com

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Summary

www.ebookers.com is a travel website where you can book your holiday online. If you have used ebookers let us know what you thought of their website and service. Otherwise if you are thinking of booking your next holiday with ebookers read the reviews below first.
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Latest Reviews

“Very Competitive Hotel Rates”

Written on: 25/06/2015 by Depatt (1 review written)

I discovered Ebookers website last year when I was selecting hotels for my long haul trip. I obtained very keen prices on all the hotels I booked. You are also rewarded with Bonus+ each time you book and this can be used on your next booking. There are also other discounts which come through in emails so you can use these too if you book within the discount period. The customer service is also excellent if you have any issues with a booking. There are charges for using credit cards for… Read Full Review

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“Very helpful and efficient. Cannot Fault & Highly...”

Written on: 21/06/2015

Booking is quick, simple and easy. Confirmation and E Tickets received within minutes. Then, a few months later, when one of the flights got changed, making a changeover virtually impossible, I rang EBookers Customer Service. The person was very understanding and helpful, but couldn't resolve the matter without having to phone the airline direct. I was on the phone for about half an hour, as the change was a bit complex, but was never left "hanging" with the operator constantly updating me on… Read Full Review

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“Excellent!!”

Written on: 01/06/2015 by Milkman7 (1 review written)

I used Ebookers to book flights at really short notice during a weekend. I was very surprised, but really pleased that the phone was answered very promptly. The agent was really friendly and dealt with my request very efficiently. Checking the options and giving me all the information I needed. This took all of the hassle away from me and I got exactly what I wanted. I would definitely use Ebookers again, and highly recommend it, as the service and the whole transaction was… Read Full Review

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“I will never book here again and I will take ever...”

Written on: 30/05/2015 by MissCrystal (1 review written)

I will never book here again and I will take ever action I can to get some financial relief. First and foremost the site is quoted in British Pounds it does not convert for you. I booked a package for 2499 and was charged 3899. #1400 difference. They also charge you $50 per ticket for any changes made by the airline each time. There are so many hidden fees. I tried to cancel (I bought insurance) and they said I could cancel with fees that would total over the $1400.  I am hoping my bank can… Read Full Review

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“positive comfort reassuring”

Written on: 29/05/2015 by Wren434 (1 review written)

We booked for Australia then we had to change flight coming back we found the customer care v caring positive and reassuring. It is v experience to change flights but it had to be done .We do always book with ebookers .so easy and fast… Read Full Review

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“They are the best”

Written on: 20/05/2015

Always easy to book and no stress when you check in ! You don't have to be worried and you can enjoy your holiday… Read Full Review

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“I had made completely the wrong booking and twice. I...”

Written on: 16/05/2015 by Koch67 (1 review written)

I had made completely the wrong booking and twice. I couldn't have had a more helpful young lady ..she sorted it all out. She was brilliant. I would definitely recommend Ebookers to friends. I have absolutely no complaints about the booking or the help I receieved… Read Full Review

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“Flights only”

Written on: 11/05/2015

Have used ebookers a few times now and always been more than happy with prompt helpful service. However I do not find their site as easy to move around as it could be for extra information. More heading choices would be useful I feel. I am sure most of things I try to find are common requests… Read Full Review

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“Great service”

Written on: 07/05/2015

I booked a flight ticket without any service add ons from eBookers. Due to terrible traffic jam I was going to miss my flight. I was skeptical if they would help me to change my ticket as I have been disappointed with so many other travel agents lately, but eBookers agent was really helpful and booked me a new ticket for the next morning flight for a small fee. I did not have to queue on the line, the service was fast and I must say they really saved my day. I will definitely book with them… Read Full Review

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“Tickets to USA”

Written on: 30/04/2015 by BronsonBatchelor209 (1 review written)

The staff member was professional, helpful and able to meet all our needs. I felt that he made time for my requests and did not brush me off. We have our tickets and seats all booked, ready to go on holiday! I first went to E Bookers about 30 years ago in a one room office in Oxford St. I must congratulate you on your hard work and achievements. You are recognised globally. Well done… Read Full Review

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“problem with air ticket”

Written on: 29/04/2015

I purchased a aortic met on line for a friend and found l had given the wrong name. I called ebooking and the two staff members l spoke to were polite understanding and straight away found a solution, cancelled the ticket issued and issued me with a fresh ticket bearing the correct name. I would definitely recommend ebooking to my friends and will be using them again… Read Full Review

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“perfect complaint handling”

Written on: 23/04/2015 by Marc498 (1 review written)

We had the problem, that the rental car companie didn't found our records... The sales staff at the rental office, made no efforts to solve the problem (even not to call ebookers) We had to rent by our own the same car to higher expenses... All the cost were refundet from ebookers! The did an excellent job with helping out! Thank you very much Patrick … Read Full Review

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“happy with the service agent was helpfull n polite...”

Written on: 19/04/2015 by Slattery350 (1 review written)

happy with the service agent was helpfull n polite answered all my question i will always book my flight with ebookers n you should also :)… Read Full Review

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“Be aware of website default when booking 2 rooms ”

Written on: 17/04/2015 by CollinMcDougall (1 review written)

I booked 2 rooms and in the drop down box indicated all inclusive. I wrong assumed this would apply to both rooms. However when I recieved the confirmation only one room was all inclusive and the other was half board. I realised immediately but when I rang them a few hours later. There was no option to up grade the room.....but a £76 to cancel before rebooking at the latest price with the all inclusive option. I couldn't understand how it had happened but when I retraced my steps I realised… Read Full Review

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“Glad I used eBookers!”

Written on: 12/04/2015

Hadn't used eBookers before. I decided to book my domestic flight while in Cambodia through the site. An accident meant I had to cancel my trip. I had no idea refunding my flight would be so hassle-free, especially during such a difficult time for me. No questions asked and despite through a non-UK call-centre, customer service was knowledgeable, courteous and could tell had a smile on their face. I will come back. Thank you for your support guys… Read Full Review

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“Friendly helpful and efficient”

Written on: 03/04/2015 by 215Shaffer (1 review written)

I rang e-bookers to clarify 3 points.I wanted to know what was provided at the hotel so asked for the e-mail address of the hotel.The agent rang the hotel for me. She went that extra mile… Read Full Review

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“Prompt and Friendly Customer Support”

Written on: 01/04/2015 by Karthikeyan (1 review written)

When I had some problem with the online booking for a flight ticket, I contacted the customer support as published. The customer service representative was very friendly and supportive that she solved the problem within five minutes giving me no anxiety about the booking. Ebookers, Keep it up!! I sincerely wish you all the best !!… Read Full Review

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“Exceptional service!”

Written on: 01/04/2015

I rang with a problem concerning a payment online and it was dealt with efficiently.This person also continued to assist me in booking my city break securing a good price. I was extremely happy with the service I received and would not hesitate to use Ebookers again… Read Full Review

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“Great service”

Written on: 24/03/2015 by O'Donnell114 (1 review written)

First time using Ebookers,cheapest flights around,using a premium airline,booking was quick and easy,all documents sent by e mail,would definitely use again and recommend to anyone,what's not to like… Read Full Review

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“Prompt, patient and personalized agency ”

Written on: 22/03/2015 by Meadowsvf389 (1 review written)

Free call-back phone system is superb. Thoughtful help and clarification arrive upon request. Maybe better in future if a PDF e-ticket can be sent to customers so that printing is easier… Read Full Review

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