Debenhams Store Card Reviews
Summary
Compare the Debenhams Store Card today. Whether you are looking for a great interest rate or discounts off purchase, why not read or write reviews on the advantages and disadvantages of holding this card. Make comments and help others and yourself to shop around for the best store card avaiable.
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Latest Reviews
★★☆☆☆
“Debenhams Card: Misleading information leading to charges.”
Written on: 13/06/2013
I got a Debenhams credit card in 2009, paid my balance each month on time, and cleared the balance in mid-2010. Not used it since. After a while Debenhams sent various letters saying the account would be closed after a certain period of months had elapsed. When it elapsed I got a final letter confirming the account was closed. Today in June 2013 I got a letter from a debt collection agency for a debt owing on my Debenhams card. This dates to November 2012. Despite the letters the account... (read more)
★☆☆☆☆
“never mentioned it's a credit card!”
Written on: 28/05/2013
Do not take out this card! It's a credit card and not a store/loyalty card even if they only tell you that! You get 10% off purchases but pay 20% interest! What kind of loyalty and reward is that? Also, the clerks in Debenhams do not give out all the information needed. They have to tell you it needs a credit check but they never do! BEWARE! (read more)
★☆☆☆☆
“Don't bother opening a debenhams store /credit card ”
Written on: 16/05/2013 by Jlonew
I've had problems first in march when my online account was blocked and was unable to log into account to make payment ! After several phone calls I was told my account was locked do to me not activating my new card ..... A card I DIDNT receive !!!! I received a card in April and activated it as soon as I received it , I went to pay a bill online and card was declined , I tried a few times a bit later on still to no avail !!! So I rang up debenhams and they said the card in my hand was an... (read more)
★☆☆☆☆
“Shocking Reflection On Santander and Debenhams”
Written on: 09/04/2013
If you encounter any sort of problem while using this card - you're on your own as you'd be wrong to expect any kind of assistance from their customer services. I called to report a credit to my account hadn't been applied - chased this up three weeks later to be reassured that yes they had all of the details logged from my call and no, they won't look into it until I wrote in with the same details. Surprise surprise this letter containing copies of my bank statement was never received -... (read more)
★★★★★
“Best card ever”
Written on: 09/03/2013
Best thing I did opening debenhams credit card value and easy payment option made my life very easy highly recommended to all family and friends easy to use can be used in all major stores no need to worry about keeping cash just use the debenhams credit card pay online review and payment option all under one click away (read more)
★☆☆☆☆
“WORST CRDEIT CARD EVER”
Written on: 26/02/2013 by s2cool4you
Had so much trouble with this card, about 6 months ago the direct debit that had originally been set up to pay the minimum balance, it just cancelled it self, first late payment fee resulted in me ringing them up, to restablish it up, second month the same thing happened, so i decided to pay it manually, month after month the same thing kept happening, i was eventually told that because i had been manually making payments, it had resulted in the direct debit not being taken (something i have... (read more)
★☆☆☆☆
“Shocked at Santader!”
Written on: 05/02/2013
I have had a Debenhams Gold card for at least 10 years and until recently have had no problems. My bill arrives each month and I pay in full before the due date. For security I log on to my online account each morning and again at night to ensure there are no fraudulent transactions. However over a month ago I tried to log on and got a message stating that my account has not been registered, so I tried to register again and the message read "you have already got an account with us please log... (read more)
Jkip's Comment
Written on: 07/03/2013
Same thing has happened to me as above. I am very annoyed as I manage my account online and have never experienced this before. Why block you out of your account two months before the expiry date? How do I keep track of my spending and owed payments? If you need to deactivate the account do so a month before or after the issuing of the statement prior to card expiry date. I mean I am still able to use the current card. If i default then surely it is Santander's fault? Can the Customer Services operate on my level when I am dealing with my transactions? No, they cannot see the workings of my mind. And why can't we e-mail them as a result instead of paying to call them? Or a message should display saying why we need to (re-)activate our online account (account management online - not if they block us out of it!)
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Frenchy11's Comment
Written on: 14/04/2013
Hi this has just happened to me as well, i'm not happy at all, since I have no way of changing my statements back to paper without access to my online account. I have to ring up to check and at a cost of 10p and minutes its a joke. When I asked for someone to call be back to see what is happening with my complaint they said that doesn't not happen and the only person to call back will be the manager (whom I was speaking to already). My next step in to go into a Debenhams store because you only get somewhere when you see people face to face. Some great information here thanks guy's
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Deniseio's Comment
Written on: 14/04/2013
Hi Frenchy11's
I don't think going into a Debenhams store will help as their name only appears on the card, they don't actually issue it. As Santander are the card issuer, perhaps calling into one of their branches may be of more help to you.
Good luck
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★☆☆☆☆
“Terrible service”
Written on: 14/01/2013
There is nothing working here. The phonesevives takes ages to click through. I have tried to register the account but the forms do not work. I have transfered money in to pay my bill of but the payment bounced because the information on the payslip is wrong or at least unclear. No way to contact but through the overpriced phoneline. Horrible, horrible, horrible. I will close the account as soon as the baking hours are open as the so calle 24/7 service is alos not working. (read more)
Irishblue's Comment
Written on: 16/01/2013
Same issues where have you rang to cancel? I sent them a letter by registered post and still haven't heard back
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Pipa2's Comment
Written on: 16/01/2013
Hi Iris,
That is what I intend to do this weekend. Actually this is perhaps something for BBC4 Moneybox.....
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★☆☆☆☆
“Not helpful service”
Written on: 30/11/2012
Today cancelled my Debenhams Goldcard after being a loyal customer for over 15 years. I had received a late payment £12 charge and £4.45 interest after "failing to make a minimum payment". This was because no statement had been received. After phoning their customer "service" in India, a very polite but largely unintelligible assistant informed me there was nothing they could do. I had not been able to find an email address to complain as they want you to phone the premium rate number... (read more)
Jolsson's Comment
Written on: 31/12/2012
Snap. Both my daughter and myself have just had same experience which does seem a bit too much of a coincidence as we do not live at the same address. My daughter also phoned and after costly telephone call she was informed that she would need to phone back to cancel her card. Totally disgusted.
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Tim4780's Comment
Written on: 05/03/2013
Yes this seems to be a trend which surely Debenhams would not wish to sustain in the current trading conditions. I am also a gold cardholder and having received two cards in the same envelope for my partner and I, I decided to ring up to get them activated. One of the secuirty questions was about how many cards belonged to the card; having correctly answered two I was then told that the reactivation had been set up. Two days later I find that my partner's card was declined in Debenhams; following another call I am told that I only activated one card. The service was unhelpful and they could not move away from their algorithm so in my frustration decided to cancel the card and shop elsewhere. The agent was not in the least interested or bothered. Absolute rubbish - no wonder John Lewis is wiping the floor with them all.
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★☆☆☆☆
“NO GOOD UNLESS YOU HAVE A GOOGLE TRANSLATOR!!”
Written on: 14/11/2012
I opened up a Debenhams credit card last year as I was struggling with moving, on top of christmas etc, paid it off in April and asked for the account to be closed. This person on the other end of the phone was soo hard to understand it was shocking and she obviously didn't understand CLOSE MY ACCOUNT as 7 months later the card and account is still active! Not only this, VERY HIGH INTEREST rates, no Balance Transfer Option, no cash advance, overall, RUBBISH! AVOID...unless your in a... (read more)
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Showing 1 - 10 of 91 Reviews
★☆☆☆☆
“Shockingly Bad Service don't touch with a barge pole!!!”
Written on: 06/11/2012
Took 3 phone calls to a foreign call centre to try and find out why my account had been blocked. Apprently this was due to mail being returned to themselves, although a little confused as to how this could happen as I would have to have returned it myself saying I no longer live at my current address! When I tried to explain this none of the call centre employees showed any level of understanding of what I was trying to explain. I was told on each occasion that I would receive a letter... (read more)
★☆☆☆☆
“ABYSMAL SERVICE FROM DEBENHAMS/SANTANDER”
Written on: 22/10/2012 by walki (1 review written)
We were encouraged and enticed to open a Debenhams Store Card each when we went to buy some furniture in the sale from Debenhams. When our furniture arrived, and after we had unpacked it, we discovered it was badly damaged, we rang Debenhams to complain and they said we would have to re-order the item and the damaged unit would be taken away, which it was. We had moved house after we took out the store card and I rang to change my address When our statement arrived Debenhams had charged... (read more)
Fillim's Response to walki's Review
Written on: 31/10/2012
Absolutely impossible to make a payment. I tried to sign up on line, but account number is different to card number, when I eventually found that, I requested a reminder for my password, dispite paste and copied, it would not accept. cannot read the telephone number on he reverse of my card, as my name is printed through it and is totally illegible. rang the 24/7 customer service number to hear automated message that office is now closed.... 9.30pm it closes. I have eventually got through to the automated service this morning on the same number, so why isnt an automated service working after 21.30?? I usually go into store to make my payment with no problem at any till, but due to holidays could not do this for this month's payment. Dont make it easy at all for customers. I wont be doing it again that's for sure. Love the store and find it convenient to order on line and have it delivered to my family to their local store.
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★☆☆☆☆
“Poor customer service”
Written on: 15/10/2012 by AlphaWhiskey (1 review written)
I've just rang up to cancel my Debenhams credit card today. Unlike some happy Debenhams customers, my shopping experience with them either online or in store has never been pleasant (but that's another long story to tell), and this card is basically useless if I don't shop in Debenhams. High APR, various default charges, and statements that never arrive. So, I told this customer service that I want to cancel my account. She asked me some security questions which I had to ask her to repeat... (read more)
★☆☆☆☆
“From best to bad”
Written on: 04/10/2012
I have been a very happy loyal frequent customer of Debenhams for many many years. To the point i have worn out many a store card over the years using my gold card for many a transaction. Since santander have taken over the responsibility of the store card I'm afraid my experience has gone from super happy debenhams store card user to wanting to close my account which I've held for over 12 years. (which by the way i have found out that when you close a store card, even though its blocked and... (read more)
★☆☆☆☆
“Payment Process”
Written on: 28/09/2012
So like thousands at the moment I struggled to pay one repayment on my Debenhams/Santander credit card,only to find my online account has been shut down and after speaking to three different people from all walks of the earth I am being told it is because I am in arrears????? Please can someone explain the sense, as 'online is the only way I pay' I receive no statement and have no cheque book and to call them its a fortune after entering all my details on phone key pad only to have them... (read more)
★☆☆☆☆
“Huge error by Santander”
Written on: 23/08/2012
In July 2012 I used the automated service to pay my statement and was transferred immediately to an operator in India. I asked to process for the balance of my account which was £38.16. To my horror one day later when I attempted to use the Visa card I had used to pay my Debenhams statement my card was declined. As a result I was unable to book a holiday as I had no money in my account. After numerous hours on to the bank it transpires that the operator at Santander processed the... (read more)
★☆☆☆☆
“Santander have ruined the Debenhams card”
Written on: 19/08/2012 by NotaSantanderfan
I have used a Debenhams card for about 20 years and have never had a problem until Santander. I missed a payment and they cancelled my direct debit without telling me. They started pilling on charges and bombarding me with calls. The calls are from their Indian collection centre. Their mission is to collect money. No point trying to reason with them. Now I pay In store but have been caught out by my assumption that Debenhams' website was truthful when they stated that In store payments... (read more)
★☆☆☆☆
“Late Payment Fee”
Written on: 10/07/2012
Having received a late payment fee and interest went into panic!! and found my old statement. On the front it states minimum payment due date 30 june 12 checked my receipt which I paid cash at the store that I purchased the items from 30 June at 10.12am. So thinking they had made a mistake I called the number at the back of the statement that is for all account enquiries only to find out I am in fact calling India at what cost I do not know. Only to be told minimum due date doesn't really... (read more)
★☆☆☆☆
“avoid joining this scheme”
Written on: 27/06/2012
I was very heavily pressured into joining the Debenhams store card scheme and as in general I like the Debenhams shops I didn't mind much. But after paying my first statement with plenty of time to spare, my new statement tells me that I have been charged £12 late payment fee plus £3.27 interest. I have rung them to complain, demonstrating that the dates involved make it extremely unlikely that my cheque could have arrived nearly two weeks after it was sent first class. The extra charge... (read more)
★☆☆☆☆
“awful service”
Written on: 16/06/2012 by mildred911
left waiting on the line until somebody finally answered then could not understand them. Debenhams statements are not itemised cant see what you have bought had to sit and work out amount that added up to receipt.when asked Debenhams why they do this they told me to ring Santander as its nothing to do with them! certainly not going to waste any more money on a phone call so sorry I took it out (read more)
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Showing 11 - 20 of 91 Reviews
★☆☆☆☆
“need my money back”
Written on: 10/06/2012
I have been waiting for my credit balance in the card of £153 for nearly 6 weeks despite the promises made by Debenham crads personnel and managres with no luck. They keep promising a delivery cheque date that never happends. Useless service and staff as well. Will seek legal advice to recover my money (read more)
★★☆☆☆
“NOT GOOD”
Written on: 15/05/2012 by PARKARTWORKS
High interest rates --- very poor service from the call centre even store staff agree ! Asked them to stop the PPi and it took ages to do so the web manage your account page is DIRE and not at all user friendly especially if you need help with lost passwords ---- my account has just been blocked because of this and I need to phone them ---Joke --see above When I get my next statement I am OUT! Hard to know how they achieve such LOW standards -- [Sure theres a santander in there somewhere ] (read more)
★☆☆☆☆
“very poor”
Written on: 04/05/2012 by mikeyH
avoid these like the plague, full of rip-offs and traps, they keep charging £12 late fees for no reason, and its hard to close the account, shocking. (read more)
★☆☆☆☆
“AVOID LIKE THE PLAGUE!!!!!”
Written on: 25/04/2012 by anon2345667 (1 review written)
I went into a Debenhams store in 2009 to buy holiday clothes. I asked for a store care and received a credit card with a high credit limit instead. I should have listened to my Dad who told me to bin it as they shouldn't have done that. I set up a direct debit almost a month ago. I set one up with my virgin credit card on the same day and received a letter from virgin telling me it was set up weeks ago. However today I received a missed payment letter from debenhams. I was advised by their... (read more)
★☆☆☆☆
“Do not use it, as it is managed by Santander!!!!!!”
Written on: 21/04/2012 by mangosteen (1 review written)
Debenhams is one of my favourite stores, however I felt so disappointed with my experience with its card provider - Santander. I only use Debenhams credit card when I purchase something from store. Santander stopped sending the credit card statement to me from July 2011 onwards, I did not pay much attention at the time, as i thought that they wanted to save postage as i do not use this card often. I have also left some samll amount of credit on my accout. I purchased something from store... (read more)
Turfgb's Response to mangosteen's Review
Written on: 24/04/2012
I least it wasn't just me that had problems with this nasty, nasty bunch. If you contact them to complain, don't waste time using their so called 'customer helpline' in India. Their compaints dept based in Leeds was reasonably helpful once I got through to them:
Tel: 0113 240 4230
Complaints Resolution Team for Santander Cards, Capital House Unit A, Bruntcliffe Way, Morley, Leeds LS27 0JG
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★☆☆☆☆
“Baa humbug!”
Written on: 16/04/2012
This is a woolly hat saga baa. Seldom use my card so just to get the offers they send, I put my second woolly hat purchase on my card, it cost £8.75 in sale I loved it, and as I had lost the first leaving it on a coach I needed a replacement I expect someone else will be loving it too! We were away on hols and paid off the balance in store when we got back. This was 2 days late. I then got a statement £8.75 to pay. CR £8.75. and amount owing £12.00 Hey up! Whats that all about. I... (read more)
Guest's Comment
Written on: 30/04/2012
I have also stopped shopping at Debenhams since santander took over.
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★☆☆☆☆
“Managed by SANTANDER - DO NOT USE!!!”
Written on: 14/04/2012
The Debenhams card is managed by Santander and they have to be the worst banking organisation in the world! They are aggressive, rude, vicious in their actions and make it totally impossible to pay your card off. Instead charge penatly fees when payments are misplace dnad within a couple of months of no payment will sell the debt to debt agencies and cancel the card without prior notification. It is all Santander. I had a House of Fraser card which I loved until it was taken over by... (read more)
Geocity's Comment
Written on: 29/04/2012
Totally agree with every word. Santander and their Indian Call Centre is a disgrace. Debenhams have today lost two loyal customers. Do they care- I don't expect so.
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★☆☆☆☆
“DO NOT TAKE THIS CARD OUT”
Written on: 11/04/2012 by Criystal
Indian Call centre do not understand a word of English , I set up a direct debit and it never got set up they immediately charge you and overpayment of £12.00 you can't argue with them as they don't understand , just spoke to someone British there and doesnt matter that I set it up 3 times now there right !!!! So all in the discount you get they take it back by calling you a liar , unfortunately I need to leave a star as don't get option to leave none (read more)
Anon2345667's Response to Criystal's Review
Written on: 25/04/2012
They did the same to me. I rung my bank and found out the direct debit was set up in plenty of time.
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★☆☆☆☆
“debenhams card”
Written on: 26/02/2012
The customer service from the indian call centre is appalling, they are rude unhelpfull and obstructive. Debenhams seem not to care that many customers refuse to use their store because of the problems they have with santander. People should vote with their feet and then when Debenhams profits start to slide they will change their card provider (read more)
★☆☆☆☆
“Though I'm sure it isn't, this card feels like a scam!”
Written on: 12/02/2012 by terryjohnbaker (1 review written)
They would get much lower ratings on this site if you could award them zero! Don't be tempted by the admittedly good discounts - they make it so difficult to pay the card off, you may end up like me, with a late payment penalty, possible damage to my credit rating, and hours wasted trying to pay. If they had set it up deliberately to increase profit by making payment difficult I don't think they could have done a better job. If I can find a way to close this wretched account, I will asap. (read more)
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Showing 21 - 30 of 91 Reviews
★☆☆☆☆
“Debenhams Card - don't bother”
Written on: 27/01/2012
Amazingly poor customer service from the offshore customer services contact centre, Debenhams don't seem to get that it damages their brand. Tried to pay online unsuccessfully, couldn't even get the system to register me online directly as all information from the application form had been input correctly, it took THREE long phone calls to get this amended only to find other information was wrong, I can't face trying to make myself understood again. Ended up complaining directly to Debenhams... (read more)
★☆☆☆☆
“Do not touch with a bargepole.”
Written on: 22/11/2011
The so called 'customer services helpline' is useless. The Indian staff are difficult to understand/can't understand you and are rude and unhelpful as possible. I wasn't sent statements 3 months running but was just told they had been sent and I would have to pay £3 for a copy of each statement!! No empathy, common sense or flexibility whatsover. They also failed to credit a cheque payment of over £100 to my account, even though they cashed the cheque promptly. I ended up having to ask... (read more)
★☆☆☆☆
“disgraceful customer services”
Written on: 07/11/2011
I have had nothing but payment problems with Santander, Debenhams Store Card. I was told to make a payment on a particular day with my card on the phone and was charged a late payment fee, for the money to clear. When I called up to talk to a manager, the man on the phone said, "Put a manager on the phone, Or What?"! I wish I had read the reviews before taking out this store card, it has been nothing but hassel. From what I understand Debenhams has very little to do with Santander store... (read more)
★☆☆☆☆
“Debenhams Store Card - What a joke!”
Written on: 05/09/2011 by llvllr_S
I initially opted for a Debenhams store card for the discount on purchasing a few birthday presents for my fiancé, I took the card out in April 2011 with the initial plan to pay it off right away, after making a few small payments over the phone I decided to pay it off quicker so upped the amount I was paying off, surprise surprise with a payment made for over one hundred pounds via the telephone in June, they have no recollection of the payment ever being made. After waiting the 28 days... (read more)
★☆☆☆☆
“Disgraceful customer services”
Written on: 02/07/2011
Through my internet banking services, I inadvertently paid a very large amount to my Debenhams credit card which was meant to pay off another card's balance. As soon as I clicked on the 'SEND' button I realised my mistake but was informed by my bank that this could not be retrieved and that I would have to contact Debenham's customer services to ask about getting a refund paid back to me. I have contacted Debenhams (Santander cards) on several occasions only to be told by their Indian call... (read more)
★☆☆☆☆
“Was persuaded to take a card in October last year. I'd...”
Written on: 21/05/2011
Was persuaded to take a card in October last year. I'd had one about a year ago but closed it because they'd charged me a late payment fee when I'd actually set up a direct debit that should have transferred the money. Lo and behold they did exactly the same again with this card. Rang up Santander customer service which is a call centre abroad and who I (honestly) could hardly understand. Spent about 10 infuriating minutes on the phone which ended with me closing the account. Never again. (read more)
★☆☆☆☆
“What a shame I can't give this a 0 star rating. ”
Written on: 11/05/2011
What a shame I can't give this a 0 star rating.
In February of this year I took out a store card with Debenhams in
Oxford Street in order to take advantage of the extra discount
offered. I bought a handbag for £67.50, paying £50 in gift vouchers
and the balance on the store card.
I was told at the time of purchase not to worry about the balance as I
had 30 days before it became due and in any event I would be sent a
statement which would serve as a reminder to pay the balance.
I did not...
(read more)
★☆☆☆☆
“Debenhams Card Customer Service is a true nightmare....”
Written on: 11/04/2011 by ups (2 reviews written)
Debenhams Card Customer Service is a true nightmare. The agents are completely incompetent, unhelpful and rude. They hang up in the middle of the call if you ask your question again because they failed to answer it properly at the first attempt.
One problem I had with them was that my online account has suddenly stopped working (won't even log me in). When I tried to reset the password, I couldn't. I called the call centre to get some help. The guy asked me which browser I was using. I said...
(read more)
Guest's Response to ups's Review
Written on: 20/09/2011
Same as me! I was told that if I use Internet Explorer, it will definitely work! I said it's unlikely that the browser makes a difference, he insisted and virtually hung up on me. Terrible.
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★☆☆☆☆
“Spent hours on the phone trying to sort out their...”
Written on: 11/04/2011
Spent hours on the phone trying to sort out their inefficiencies. Am going to cut the card up and throw it away. Phoned Debenhams Head Office and told them why. Santander are diabolical to deal with. (read more)
★☆☆☆☆
“DON'T BOTHER ”
Written on: 01/04/2011
DON'T BOTHER
Took out a store card due to the initial discount, paid initial balance in full but suprise suprise Debenhams / Santander cannot find the payment. Despite numerous calls and emails, being held in queues and providing them with evidence of the payment from my Bank they have gone silent on me and insist money is still owed.
Absolutley disgusting!
(read more)
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Showing 31 - 40 of 91 Reviews
★☆☆☆☆
“Absolutely disgusted with their call centres as the...”
Written on: 21/03/2011
Absolutely disgusted with their call centres as the staff don't understand a word you say to them. Requested a replacement card as my chip was not working properly and it didn't arrive. In the meantime my current card had been cancelled by them, even though a new card had not been sent. This meant that the vouchers and discount vouchers I had received could not be used in store either as my card was being declined all the time. Similar experiences have been had with our Santander accounts... (read more)
★☆☆☆☆
“Whatever you do, please, DO NOT take the Debenhams...”
Written on: 14/03/2011
Whatever you do, please, DO NOT take the Debenhams credit card! It is a service from hell, whenever you want to deal with anything concerning your account you will need to call a 0871 (10p/min) number, and your call will be answered somewhere in India by the most unhelpful and rude person. I have been having issues with this card from the first day I was offered it. When I wanted to notify their customer service that my account has been subject to a fraud, I was told that there was nothing... (read more)
Walki's Comment
Written on: 22/10/2012
Try 'Say No to 0870' the geographic number to get through to Debenhams Finance (Santander) is 020 8181 0000
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★☆☆☆☆
“I have also had problems with the debenhams card. I...”
Written on: 10/03/2011
I have also had problems with the debenhams card. I got married and requested a new card, the new pin came and no card so i phoned up and they sent another card but no pin. So then i had to phone again to get that sorted. I have tried the card and it won't work with the pin. When you phone the customer services you get through to India and the people on the other end of the line are rude and can barely understand what you are saying. I am cancelling my card cos i've just had enough. The... (read more)
★☆☆☆☆
“Non issue of statements for Debenhams card: In august...”
Written on: 09/03/2011 by anghep67 (1 review written)
Non issue of statements for Debenhams card: In august last year I made a payment via telephone for my Debenhams card and was routed through to a customer service agent who took the payment and provided a reference number. Three weeks later I received a letter stating that I was no longer suitable for Santander (even though I have banked with them for over 20 years). A couple of days later I received my next statement to see a late payment charge of £12.00. On ringing their late payments... (read more)
★★★☆☆
“My expired Debenhams store card was replaced by a...”
Written on: 08/03/2011
My expired Debenhams store card was replaced by a Santander credit card. I can use it for on-line purchases with no problems. The first time I tried to use the PIN it was not recognized by an ATM or by a terminal in a Waitrose store. I asked Santander for another PIN. The new PIN was also refused in Waitrose, with the message "Last attempt for PIN". The cashier said that if the PIN was refused again, the card would probably be locked. It was refused again. I phoned the Debenhams Card... (read more)
★☆☆☆☆
“Like many other on here, I opened a Debenhams and...”
Written on: 08/03/2011
Like many other on here, I opened a Debenhams and Dperkins store card with the intention of receiving the discount and paying off as soon as I received the statement. Surprise Surprise, nearly 3 months later I am still awaiting for statements, I have had continuous arguments with Santanders call centres (10p per minute!!) and received a late fee as well!!
(read more)
★☆☆☆☆
“Credit card company not able to explain interest...”
Written on: 25/02/2011
Credit card company not able to explain interest calculation, when overcharging interest and clarification sought.
Debenhams credit card
I had made a 0% balance transfer with 3% fee. I was promptly charged the 3% fee and also charged additional interest. First called them (30+ minutes @ 30p) and after talking to 2 persons, they admitted that it is an error, but that the concerned department was not working that day and the next two days being holidays (Sunday and Monday banking holiday, it...
(read more)
★☆☆☆☆
“Really bad service... ”
Written on: 20/02/2011
Really bad service...
- Statements missing/late
- I paid a statement by cheque a week before the due date. The cheque was cashed. But then start being harrassed by phonecalls saying I missed a payment and have to pay immediately.
- The "Customer Services" call centre is in India and is useless. Premium rate tariff, long waits to speak to someone, when you do speak to someone chances are you won't understand the strong Indian accent. They are also very unhelpful. Not received a...
(read more)
Glaswegienne's Comment
Written on: 23/02/2011
I found this review very helpful because...I have had exactly the same experience with the Santander concept of customer service, and have now cancelled my card.
Reply to this comment
★☆☆☆☆
“In common with other reviewers I have received a late...”
Written on: 18/02/2011
In common with other reviewers I have received a late payment charge of £12 because my cheque has been posted to my account one day late, even though it was posted to arrive in time. This never happened with GE money. A nice little earner for Santander and the call handler had no patience whatsoever even though I have a hearing impairment.
This will backfire on Santander becaue people like me who have savings with the Santander bank will transfer their money elsewhere on principle.
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★☆☆☆☆
“Last August I noticed that the Debenhams statement was...”
Written on: 06/02/2011
Last August I noticed that the Debenhams statement was late arriving and it turned up 2 weeks late, I paid by cheque and posted 1st class immeadiately, however they said it cleared my account 1 day late and was forced to pay a £12 late payment fee.
I phoned the next to useless call centre in India, was transfered to a UK agent, who would not accept that the statement was sent out late and refused to cancelled the charge, interest and black mark agaist my record.
Now I have just recieved my...
(read more)
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Turfgb's Comment
Written on: 20/04/2013
I had the same problem a couple of years ago - looks like nothing has changed. Don't deal with their call centre who are worse than useless. To get through to their complaints team in the UK call 0871 522 5167 or write to Complaints Referral Team, Santander Cards, Capital House Unit A, Bruntcliffe Way, Morley, Leeds LS27 0JG. I would only post by recorded delivery as well.