Super Shuttle, New York Hotel Shuttle to Manhattan Reviews

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★☆☆☆☆
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Media Gallery for Super Shuttle, New York Hotel Shuttle to Manhattan

Super Shuttle, New York Hotel Shuttle to Manhattan

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Latest Reviews

★☆☆☆☆

“Zero Star.”

Written on: 29/08/2014 by MMandMM (1 review written)

I wouldn't even give 1 star (but I had to choose between 1 and 5). SuperShuttle is so unreliable. Some drivers are rude or drive dangerously. Customer Service is arrogant and useless. Even when I pre-booked a ride from an airport, they couldn't assign a van for more than two hours. It often takes 2-3 hours to get to a place where you can get in less than 1 hour if you take a taxi. If you are not happy with paying the taxi fare, find a couple of other passengers to share a ride and go for a… Read Full Review

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★☆☆☆☆

“Not exactly super”

Written on: 08/12/2013 by Anthea80 (1 review written)

I used this service from JFK to Manhatten on November 4th 2013. This trip took two and half hours. And I was only the third person to be dropped off, there were another seven people to be dropped off after me. Pity those people, they probably did not get to their hotels until midnight. The bus left the airport at 17.30 so granted there was considerable traffic, however the main problem was that each bus passenger's hotel were located all over Manhatten, from upper east side to upper west side… Read Full Review

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★★★☆☆

“Shuttle Bus To Manhatten From The Airport”

Written on: 13/09/2013 by NottinghamMan (1 review written)

We traveled in September 2013, and utilised the shared van service operated by Super Shuttle on four seperate occasions. We opted for this service as we wanted an easy solution to transfer from the airport to Manhatten and back. Our experiences were varied and are detailed as follows: 1. JFK Airport to Hotel. Arrived at 1330 on a Wednesday. Waited forty minutes for van to arrive. Van cramped for room with full load of ten passengers. We were third drop off, took one and a half hours to… Read Full Review

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★☆☆☆☆

“Service Sucks”

Written on: 17/08/2013 by FaTss (1 review written)

The worst ever. Never ever again will I take this. I waited almost 2hrs. Then the driver stop to give advice on how to become a driver for company. Then the bus cut off… Read Full Review

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Supershuttle's Response to FaTss's Review

Written on: 19/08/2013

I'm very sorry to read about the long wait and operator's conduct. Have you submitted feedback to our customer care team? If not, please consider doing so via our website or phone.

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★☆☆☆☆

“broke my baggage”

Written on: 19/05/2013

The driver was rude and it seemed like he was in a rush. He took my baggage and broke the handle. Without even apologizing, he told me that it wasn't his fault and that I shouldn't have packed so much stuff. How is that his business in first place? I would never use this service again. Just horrible… Read Full Review

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★☆☆☆☆

“Driver texting while driving ”

Written on: 13/05/2013 by Charlietango345 (1 review written)

I took this service to try it out since I have used go shuttle before. The trip was from Newark to Manhattan. Select the airport at 1 and the driver texted almost all the trip. They made a mistake with some bags and had to go around in circles. When I asked the driver said I could take a cab if I was not happy. By 3:30 I was still stuck with this terrible driver. Never again!… Read Full Review

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★☆☆☆☆

“Bad service ”

Written on: 02/04/2013

We booked a roundtrip EWR / Waldorf Astoria, 301 Park Ave NY for March 25, 2013 4:14pm and return on March 29, 2013 12:00-12:15 PM. EWR-Waldorf was no problem but picking at the Waldorf up was a big problem. We start wating at 11:45 am at the exit Park Ave and warned the porter at Lexington Ave. This porter should give us a warning if the shuttle should arrive over there. At 12:30 pm still no shuttle on both sides showed up. So we went to the Concierge of the Waldorf and he called the… Read Full Review

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★★★★★

“Is very good ”

Written on: 11/03/2013

Muy re comendables, llegaron a tiempo, translado perfecto, muy cordiales no tengo nada que objetar, los ecomendaria sin dudas… Read Full Review

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★☆☆☆☆

“DREADFUL SERVICE”

Written on: 02/11/2012

Just got back from NYC - now appreciate its been a very difficult time for everyone. We decided to call Super Shuttle morning we were leaving to check they were still able to pick us up given the problems of Sandy. The company had our mobile number, hotel we were staying in and e-mail addressVery unhelpful customer rep - told us she didn't have a clue and was unable to help. Needless to say come 4pm no sign of taxi - hotel called them and was told they weren't coming. Five minutes later I… Read Full Review

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★☆☆☆☆

“Stay away unless you are felling lucky”

Written on: 15/09/2012

Showed up 30 minutes late. It took about 2 1/2 hours before I hit my destination in Midtown. I think there were nine people on it to start with six stops all over the city. I was stop four and the first three to be let off were in all different sections of the city. The remaining two were swearing when I got off because they were so late. The lucky passenger was the one who was fortunate enough to get off first. I WOULD NEVER DO THIS AGAIN OR RECOMMEND IT. Take a bus to Grand Central or Port… Read Full Review

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★☆☆☆☆

“Super shuttle to NYC for the limo or private”

Written on: 30/08/2012

Newark APO - stay away they made me wait almost 1.2 hours for pickup. I spoke with several employees at welcome desk, this seems to be normal and drivers confirmed angry guests are common. The dispatch this morning Jose was asked for time he just kept saying 5 minutes 5 minutes when asked for a manager he transferred me to closed admin office. when I called back Jose hung u on my causing them to speak with Randy who was helpful. Felix driver was great after dispatch lies and delays .. I would… Read Full Review

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★☆☆☆☆

“trip from hell”

Written on: 25/02/2012

my wife and booked the Super shuttle from Newark Airport to the Manhatten Club. They indicated that it would be 30 to 60 minutes, so a booked it. the Courtesy booth at EWR called them around 1020 pm. we didn't arrive at the Manhatten Club until about 100am. don't use their service, they don't deliver on promises. i would not recommend them to anyone. we have to use them in a week to go back to the airport. i wish they would have told me it would take 2/1/2 hours, as i would have made… Read Full Review

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★☆☆☆☆

“Super Shuttle - Bad News”

Written on: 20/10/2011 by LeanneG (1 review written)

The New York Super Shuttle kept us waiting at the JFK Airport for an hour and 20 min. Whats the point of ordering a shuttle for a certain time and then not getting one when you need it. We were so tired from our flight from the UK and all we wanted to do was get to our accommodation and sleep.We watched 2 shuttles come and go and when I approached them outside they would abruptly say "just wait inside". We find out that it was only another $10 to take a taxi to Mahattan. Never again, this will… Read Full Review

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★☆☆☆☆

“May 19th 2011 -Wished I could give them a ZERO rating...”

Written on: 20/05/2011 by Mrscd (1 review written)

May 19th 2011 -Wished I could give them a ZERO rating ! Do yourself a HUGE favour & avoid this company like the plague ! For peace of mind we prebooked online for a Super shuttle pickup from Newark airport.Told to go to Super Shuttle desk & promised would wait 5 -15 minutes tops.There is definately NOT a specific Super Shuttle desk just a general transportion desk & you are told to go to free call phone & call 29 for the pickup.1st call told be 5 mins,2nd call told another 10 mins,3rd call told… Read Full Review

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★★☆☆☆

“My complaint is with the dispatcher and the lack of...”

Written on: 22/04/2011 by Waila (1 review written)

My complaint is with the dispatcher and the lack of customer service. The drivers were both courteous and helpful. We took our 13 y/o granddaughter to New York City (Manhattan) for a reward during her spring break. Once we arrived at La Guardia we were unsure as to what to do. When my husband called the dispatcher he was curt and not very helpful. We were leaving NYC on a Tuesday, so my husband called on Monday to make sure all would go smoothly the following day. It was fortunate that he… Read Full Review

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★☆☆☆☆

“CROOKS! ”

Written on: 19/04/2011

CROOKS!
Never showed and billed me anyhow after they said they'd refund my money.
LIARS!
Never never never again.
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★☆☆☆☆

“This is a review for Super Shuttle. I would give them...”

Written on: 09/12/2010

This is a review for Super Shuttle. I would give them zero stars but that isn't an option. They have zero customer service. Do you like feeling like a sardine? Do you like wasting several hours? Do you like being lied to? If so, then perhaps Super Shuttle is for you. If not, for the love of god do not use their services. They are terrible. They make promises they don't keep. Book a ride with them and they promise that you will wait 15 minutes. I waited 1.5 hours and was told I was being… Read Full Review

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★☆☆☆☆

“We used supershuttle for Newark to Chinatown both ways...”

Written on: 07/12/2010

We used supershuttle for Newark to Chinatown both ways despite all the bad reviews, as they were the only shared ride company that would go there. From the airport wasn't too bad, it took a while to fill the van up which is fair enough.
However the van failed to show up for the return journey. After 20 minutes on hold on the phone, Super shuttle said the van had broken down. They sent a sedan to pick us up, we got away an hour after the booked time. Luckily the time had been set nearly 5… Read Full Review

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★☆☆☆☆

“I took super shuttle 3 times in my life and only the...”

Written on: 16/11/2010

I took super shuttle 3 times in my life and only the first one went smoothly. I live in upper east side and took a supper shuttle to EWR on Saturday evening. I traveled with my friend and two of us spent $33 before tips. It sounds like an amazing deal. Nonetheless, you get what you paid, and missing a flight on international flight is not what you want. We got the van on time at 7. However the shuttle wondered around in the city for 90 minutes before taking off to the airport. We were… Read Full Review

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★☆☆☆☆

“Horrible experience, and I didn't even get on the Van!...”

Written on: 06/11/2010

Horrible experience, and I didn't even get on the Van! The morning of my flight, my friend told me it would be much cheeper to take a shuttle to the air port instead of a taxi. Super Shuttle was the first company that came up on the web so I booked. The website prompted me to enter a land mark or a hotel, and since I wanted to stop by Whole Foods to grab something to eat before, I entered 'Union Square". East 14th street Union Square popped up, and I selected it. I was at the east side of 14th… Read Full Review

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