Super Shuttle, New York Hotel Shuttle to Manhattan Reviews
Latest Reviews
★☆☆☆☆
“broke my baggage”
Written on: 19/05/2013
The driver was rude and it seemed like he was in a rush. He took my baggage and broke the handle. Without even apologizing, he told me that it wasn't his fault and that I shouldn't have packed so much stuff. How is that his business in first place? I would never use this service again. Just horrible (read more)
★☆☆☆☆
“Driver texting while driving ”
Written on: 13/05/2013 by Charlietango345
I took this service to try it out since I have used go shuttle before. The trip was from Newark to Manhattan. Select the airport at 1 and the driver texted almost all the trip. They made a mistake with some bags and had to go around in circles. When I asked the driver said I could take a cab if I was not happy. By 3:30 I was still stuck with this terrible driver. Never again! (read more)
★☆☆☆☆
“Bad service ”
Written on: 02/04/2013
We booked a roundtrip EWR / Waldorf Astoria, 301 Park Ave NY for March 25, 2013 4:14pm and return on March 29, 2013 12:00-12:15 PM. EWR-Waldorf was no problem but picking at the Waldorf up was a big problem. We start wating at 11:45 am at the exit Park Ave and warned the porter at Lexington Ave. This porter should give us a warning if the shuttle should arrive over there. At 12:30 pm still no shuttle on both sides showed up. So we went to the Concierge of the Waldorf and he called the... (read more)
★★★★★
“Is very good ”
Written on: 11/03/2013
Muy re comendables, llegaron a tiempo, translado perfecto, muy cordiales no tengo nada que objetar, los ecomendaria sin dudas (read more)
★☆☆☆☆
“DREADFUL SERVICE”
Written on: 02/11/2012
Just got back from NYC - now appreciate its been a very difficult time for everyone. We decided to call Super Shuttle morning we were leaving to check they were still able to pick us up given the problems of Sandy. The company had our mobile number, hotel we were staying in and e-mail addressVery unhelpful customer rep - told us she didn't have a clue and was unable to help. Needless to say come 4pm no sign of taxi - hotel called them and was told they weren't coming. Five minutes later... (read more)
★☆☆☆☆
“Stay away unless you are felling lucky”
Written on: 15/09/2012
Showed up 30 minutes late. It took about 2 1/2 hours before I hit my destination in Midtown. I think there were nine people on it to start with six stops all over the city. I was stop four and the first three to be let off were in all different sections of the city. The remaining two were swearing when I got off because they were so late. The lucky passenger was the one who was fortunate enough to get off first. I WOULD NEVER DO THIS AGAIN OR RECOMMEND IT. Take a bus to Grand Central or Port... (read more)
★☆☆☆☆
“Super shuttle to NYC for the limo or private”
Written on: 30/08/2012
Newark APO - stay away they made me wait almost 1.2 hours for pickup. I spoke with several employees at welcome desk, this seems to be normal and drivers confirmed angry guests are common. The dispatch this morning Jose was asked for time he just kept saying 5 minutes 5 minutes when asked for a manager he transferred me to closed admin office. when I called back Jose hung u on my causing them to speak with Randy who was helpful. Felix driver was great after dispatch lies and delays .. I... (read more)
★☆☆☆☆
“trip from hell”
Written on: 25/02/2012
my wife and booked the Super shuttle from Newark Airport to the Manhatten Club. They indicated that it would be 30 to 60 minutes, so a booked it. the Courtesy booth at EWR called them around 1020 pm. we didn't arrive at the Manhatten Club until about 100am. don't use their service, they don't deliver on promises. i would not recommend them to anyone. we have to use them in a week to go back to the airport. i wish they would have told me it would take 2/1/2 hours, as i would have made... (read more)
★☆☆☆☆
“Super Shuttle - Bad News”
Written on: 19/10/2011 by LeanneG (1 review written)
The New York Super Shuttle kept us waiting at the JFK Airport for an hour and 20 min. Whats the point of ordering a shuttle for a certain time and then not getting one when you need it. We were so tired from our flight from the UK and all we wanted to do was get to our accommodation and sleep.We watched 2 shuttles come and go and when I approached them outside they would abruptly say "just wait inside". We find out that it was only another $10 to take a taxi to Mahattan. Never again, this... (read more)
★☆☆☆☆
“Avoid SuperShuttle NY, they WILL rip you off!”
Written on: 29/07/2011 by matt.askham
My girlfriend and I booked a supershuttle to take us from Newark to our hotel in Manhattan and it never turned up. We waited for 3 hours from 11pm to 2am, we rang the call centre 5 times throughout this and everytime he would say the shuttle is on the way. In the end we got into a Go! Shuttle that turned up to pick up another couple and just paid the driver to take us too. The driver of the Go! Shuttle then told us that Supershuttle stop their services at 11pm so we were allowed to book a... (read more)
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Showing 1 - 10 of 77 Reviews
★★★☆☆
“Needs to improve pick-up service”
Written on: 15/07/2011 by joppegaard
My husband and I had good service from LaGuardia to our hotel in Manhattan. We did not have to wait long, the driver drove fairly reasonably and he was not impolite. However, the return trip from the hotel to the airport was the total opposite. The driver was 50 minutes late to pick us up and made no apologies for being late. Fortunately, we gave ourselves plenty of time to be at the airport. The other people in the van were very upset because they had already been driving around for an hour... (read more)
★★☆☆☆
“Dropped us off at the wrong terminal”
Written on: 17/06/2011
We didn't have much trouble on our ride from the Newark airport to our hotel in Times Square. The driver was a bit rude but that was the only problem. However, on the ride from our hotel back to the airport the driver dropped us off at the completely wrong terminal. We told him our airline name and he made no indication that he did not know where that was. We were flying to Canada and he told us to get out with a woman flying to Germany. We wandered around the wrong terminal for 20... (read more)
★☆☆☆☆
“SuperShuttle (Blue Vans) - Do not use this company”
Written on: 02/06/2011
My husband and I flew into Newark on 23 May 2011, to spend a week with my parents in New York (who were flying from Glasgow to JFK). We both booked transfers from the airport to our hotel in Manhattan with SuperShuttle. We had to wait half an hour for our pick up at Newark airport and the journey to the hotel was fine. However, my parents had to wait over an hour before their shuttle picked them up from JFK (their flight arrived on time) and then once they were picked up, the shuttle then... (read more)
★☆☆☆☆
“May 19th 2011 -Wished I could give them a ZERO rating...”
Written on: 20/05/2011 by Mrscd (1 review written)
May 19th 2011 -Wished I could give them a ZERO rating ! Do yourself a HUGE favour & avoid this company like the plague ! For peace of mind we prebooked online for a Super shuttle pickup from Newark airport.Told to go to Super Shuttle desk & promised would wait 5 -15 minutes tops.There is definately NOT a specific Super Shuttle desk just a general transportion desk & you are told to go to free call phone & call 29 for the pickup.1st call told be 5 mins,2nd call told another 10 mins,3rd call... (read more)
★★☆☆☆
“My complaint is with the dispatcher and the lack of...”
Written on: 22/04/2011 by Waila (1 review written)
My complaint is with the dispatcher and the lack of customer service. The drivers were both courteous and helpful. We took our 13 y/o granddaughter to New York City (Manhattan) for a reward during her spring break. Once we arrived at La Guardia we were unsure as to what to do. When my husband called the dispatcher he was curt and not very helpful. We were leaving NYC on a Tuesday, so my husband called on Monday to make sure all would go smoothly the following day. It was fortunate that he... (read more)
★☆☆☆☆
“CROOKS! ”
Written on: 18/04/2011
CROOKS!
Never showed and billed me anyhow after they said they'd refund my money.
LIARS!
Never never never again.
(read more)
★☆☆☆☆
“This is a review for Super Shuttle. I would give them...”
Written on: 09/12/2010
This is a review for Super Shuttle. I would give them zero stars but that isn't an option. They have zero customer service. Do you like feeling like a sardine? Do you like wasting several hours? Do you like being lied to? If so, then perhaps Super Shuttle is for you. If not, for the love of god do not use their services. They are terrible. They make promises they don't keep. Book a ride with them and they promise that you will wait 15 minutes. I waited 1.5 hours and was told I was being... (read more)
★☆☆☆☆
“We used supershuttle for Newark to Chinatown both ways...”
Written on: 06/12/2010
We used supershuttle for Newark to Chinatown both ways despite all the bad reviews, as they were the only shared ride company that would go there. From the airport wasn't too bad, it took a while to fill the van up which is fair enough.
However the van failed to show up for the return journey. After 20 minutes on hold on the phone, Super shuttle said the van had broken down. They sent a sedan to pick us up, we got away an hour after the booked time. Luckily the time had been set nearly 5...
(read more)
★☆☆☆☆
“I took super shuttle 3 times in my life and only the...”
Written on: 15/11/2010
I took super shuttle 3 times in my life and only the first one went smoothly. I live in upper east side and took a supper shuttle to EWR on Saturday evening. I traveled with my friend and two of us spent $33 before tips. It sounds like an amazing deal. Nonetheless, you get what you paid, and missing a flight on international flight is not what you want. We got the van on time at 7. However the shuttle wondered around in the city for 90 minutes before taking off to the airport. We were... (read more)
★☆☆☆☆
“Horrible experience, and I didn't even get on the Van!...”
Written on: 05/11/2010
Horrible experience, and I didn't even get on the Van! The morning of my flight, my friend told me it would be much cheeper to take a shuttle to the air port instead of a taxi. Super Shuttle was the first company that came up on the web so I booked. The website prompted me to enter a land mark or a hotel, and since I wanted to stop by Whole Foods to grab something to eat before, I entered 'Union Square". East 14th street Union Square popped up, and I selected it. I was at the east side of... (read more)
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Showing 11 - 20 of 77 Reviews
★☆☆☆☆
“after being picked up at JFK we were taken all round...”
Written on: 13/10/2010 by Paully1 (1 review written)
after being picked up at JFK we were taken all round New York to be dropped off at the wrong hotel and to be told by the driver was not taking us to our correct hotel because he had the wrong address on his papers he would not even ring in to check,he told us to get a taxi after paying for the shuttle so he dropped our cases of in the road, One american gentleman spoke with the driver and told him he was disgusted at him for treating tourist like this, and to top it all he is still working... (read more)
★☆☆☆☆
“We booked Super Shuttle in advance via Expedia.com for...”
Written on: 06/10/2010
We booked Super Shuttle in advance via Expedia.com for pickup from LaGuardia to Manhattan and back. On arrival had to schedule pickup than waited for 20 minutes then made it to our hotel in a very tight van.
On return, Manhattan to LaGuardia, were given a pickup time 4 (four!) hours before scheduled flight. When we asked for a pickup 3 hours before flight customer service said OK but that they will not guarantee timely arrival to airport.
We were ready in lobby at pickup time. Consierge...
(read more)
★☆☆☆☆
“Super Shuttle is an extremely unreliable service! The...”
Written on: 14/09/2010
Super Shuttle is an extremely unreliable service! The drivers are constantly delinquent and the customer service reps/dispatchers/reporters are horrible as well. After waiting an hour for the driver to pick me up, I called customer service to complain, which was absolutely useless because they were unapologetic and were not willing to assist me at all. I was switched to several different agents and because of this I had to retell my story again and again. This wasted a good 1/2 hour of my... (read more)
★☆☆☆☆
“Super shuttle was supposed to pick me up at my...”
Written on: 20/07/2010
Super shuttle was supposed to pick me up at my apartment between 5 am and 5:15. I went down stairs at 5 am and by 5:30 they still had not shown up. I called the phone number and they told me the guy was there at 5:10 and I was not there and he left. They also said there was no other driver that could pick me up. I was waiting outside the whole time and never saw the van. The person dispatcher kept insisting they were there according to GPS and was very unhelpful. I also found it hard... (read more)
★☆☆☆☆
“SFK supershuttle--hell in a van. Drove back and forth...”
Written on: 03/07/2010
SFK supershuttle--hell in a van. Drove back and forth around Manhattan for 2 hours before leaving for airport. Blazing heat outside--no airconditioning, just a blower. Then the van began stalling, and the blower had to be turned off. It felt like the heat was on. The van stalled about 30 times on the freeway. Nearly missed my flight. Awful. (read more)
★★★★★
“I just wanted to make a post to say that despite all...”
Written on: 28/06/2010
I just wanted to make a post to say that despite all the bad reviews this company has been receiving, we received nothing but exceptional service from them, I would recommend them to anyone who needs a ride to the airport.
We booked a Wheelchair Accessible Van for Airport Pickup and Drop-off from La Guardia to our hotel in Times Square and had no issues at all and they were very reliable.
In fact the Shuttle came in early to pick us up from the airport and as we were running late due to...
(read more)
★☆☆☆☆
“I think the company is not reliable at all. The...”
Written on: 28/05/2010
I think the company is not reliable at all. The shuttle arrived 1 hours after the time it was supposed to come. I called several time the company while waiting and all they could tell me is 'it is coming in 5 minutes'. If I did not call the company, nobody would have tell us that the shuttle would be late. I almost missed my flight because of that. Moreover, when the shuttle arrived, I was really angry at the driver who did not even appologize for the lateness. All he did was yelling at me... (read more)
★☆☆☆☆
“We had to wait 40 minutes for the Supershuttle instead...”
Written on: 16/05/2010
We had to wait 40 minutes for the Supershuttle instead of the 10 minutes we were told at the desk. We had pre-booked and told them the time we were scheduled to arrive so what's the point of pre-booking?
Four of us were squeezed into a space clearly intended for three and I ended up sitting only on half of the seat! A very uncomfortable journey indeed in a dirty and old vehicle. Thankfully we were the first to be dropped off. I have used Supershuttle in the past and found them to be okay...
(read more)
★☆☆☆☆
“I had to wait for nearly one-and-a-half hours for my...”
Written on: 13/05/2010
I had to wait for nearly one-and-a-half hours for my pick up from JFK to Manhattan on Saturday May 1st, and this was after 2 phone calls to the despatcher.The driver was surly and uncommunicative and it was a most unpleasant journey.Worse was to follow because supershuttle did not turn up to take me back to JFK May 9th.They had the day wrong citing May 10th!The despatcher tried to get me a driver but eventually said this was not possible after I had been put on hold for 10 minutes.Cost me... (read more)
★☆☆☆☆
“We arrived at Newark Airport to find that "Super"...”
Written on: 16/04/2010 by HarrisMan (5 reviews written)
We arrived at Newark Airport to find that "Super" Shuttle had overbooked the van, so we all had to wait around for 20 mins while they sorted it out. The driver meanwhile tried to persuade us all just to pack in (i.e. overload the capacity) and seemed annoyed when we refused on the grounds that we would not then have seatbelts for everyone. The van was very shabby inside, and the air conditioning was broken, so it was very hot even though this was only April - I shudder to think what it... (read more)
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Showing 21 - 30 of 77 Reviews
★☆☆☆☆
“Driver was late (3:35 instead of 3-3:15 as promised)...”
Written on: 09/01/2010
Driver was late (3:35 instead of 3-3:15 as promised) and he left one of my two bags on the sidewalk, which I didn't discover until we got to the airport. Then the company says it is my fault!! (read more)
★☆☆☆☆
“I arrived at the airport at the reserved time, and the...”
Written on: 29/12/2009
I arrived at the airport at the reserved time, and the Super Shuttled representative told me the next van would be available to pick me up in 90 minutes. 90 MINUTES? What is the point of a pre-paid reservation if they don't make sure to have drivers available then? Don't waste your time with this service, find an alternative. I ended up taking the bus into NYC at 11:30 pm, and got home long before the shuttle would even have picked me up. (read more)
★☆☆☆☆
“We had a prepaid reservation at LaGuardia, ready to...”
Written on: 12/12/2009
We had a prepaid reservation at LaGuardia, ready to leave at 9h15am, the driver showed up at 9h45, got to our hotel in Tribeca at 11h30...Due to the location of our hotel from LGA we were the last one one to be dropped off. The driver was always ending in traffic-pack streets or getting confused with one-way streets, I'm still surprised he didn't try to drive on Time Square...The only positive point about this is that we didn't have to go on a sight-seeing tour of NY, we wasted 2 hours on... (read more)
★☆☆☆☆
“Terrible experience with a late driver, unsafe...”
Written on: 01/12/2009
Terrible experience with a late driver, unsafe conditions and no room for our luggage. I am very glad we were the last to be picked up because the journey from mid-town to Newark was very uncomfortable and although it didn't take as long as I feared it wasn't as short as our car service on the way in. Furthermore, we were dropped off at the wrong terminal and while the driver wasn't the most unfriendly person, he wasn't very helpful either. A bit of a bad joke considering a couple dollars... (read more)
★☆☆☆☆
“We booked Super Shuttle service through Travelocity to...”
Written on: 26/10/2009
We booked Super Shuttle service through Travelocity to get us to and from LaGuardia to our hotel in lower Manhatten. We waited over an hour for the Shuttle at the ground transportation desk at La Guardia after being told it would only be a 20-25 minute wait. It took us longer to get to our hotel than it did to fly from Orlnado, Florida to LaGuardia. Needless to say we did not use our return voucher but hired a private car service to take us back to the airport for our return flight. It... (read more)
★☆☆☆☆
“I flew in to Newark - hotel in Manhattan. When I got...”
Written on: 08/10/2009
I flew in to Newark - hotel in Manhattan. When I got to the airport, it was confusing how to go about contacting the driver..do you call on the courtesy phone or talk to the rude women at the desk (one was too busy on a personal phone call to even acknowledge me)...
The driver did show up 15 or so minutes later..but she was upset about something..and did not communicate anything to me..I didn't know if I was supposed to follow her..and then she turned around and said "c'mon sweetheart,...
(read more)
★☆☆☆☆
“Very bad service, I booked a roundtrip and it takes me...”
Written on: 07/10/2009
Very bad service, I booked a roundtrip and it takes me 2.5 hours from JFK to time square, transported like animals, the van was full. Four passengers in every row, driver drive like grazy, shake us all like in an mixer. Pick up at the hotel failt, give them a call and they told me I am to late, that was not true, so they say I give them the wrong adress, even reception of the hotel told them that there was no driver from them. All that do not help, I have to organize and pay the transport... (read more)
★☆☆☆☆
“Super Shuttle? Stupor Shuffle! ”
Written on: 30/09/2009
Super Shuttle? Stupor Shuffle!
Your mileage may vary, but if your travel situation is similar, be warned.
Timeline:
around 4PM - Flight arrived on a Friday at JFK Int'l. Airport
by 4:30PM - picked up checked bags
by 4:40PM - used Terminal 4 courtesy phone to call about reservation
by 4:50PM - the first estimate of van arrival passed
Was redirected by a driver to sign in with Port Authority of New York
and New Jersey (never mind I had given my reservation # on the phone,
and had talked to...
(read more)
★☆☆☆☆
“First of all the wait at JFK was about hour and 1/2...”
Written on: 27/08/2009
First of all the wait at JFK was about hour and 1/2 before super shuttle finally showed up (my flight was on time and not even early) .... then when we finally got in the van we drove around JFK for other passengers for another 45 min.... including the same terminal we came from. This was then followed by another hour and 1/2 drive before we finally got dropped off at the hotel. I spent 4 hours 30 min traveling from the Caribbean to JFK and spent nearly that long before I could get to my... (read more)
★☆☆☆☆
“Long waits both at airport on arrival and then at...”
Written on: 12/08/2009
Long waits both at airport on arrival and then at hotel on way back to airport. Driver into Manhattan was bad but at least he took us to our Hotel, on the return journey we were last on the bus and were just taken to the edge of Arrivals - instead of Departures - and dumped. Took ages to get to the Departures area with our disabled son and heavy bags. Never again. Super Shuttle was booked through (and so we thought recommended by) Expedia. (read more)
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Showing 31 - 40 of 77 Reviews
★☆☆☆☆
“We waited 45 minutes for the super shuttle, called 3...”
Written on: 20/05/2009 by Ulli (1 review written)
We waited 45 minutes for the super shuttle, called 3 times, the Super Shuttle didn't show.
Calling the office, we were told that we weren't there, even though we stood right in front of the building for 45 minutes. No other shuttle was available and no compensation for a cab was provided. Not recommended!
(read more)
★★★☆☆
“My family had a 7 am Sat 3/21 flight from La Guardia....”
Written on: 22/03/2009
My family had a 7 am Sat 3/21 flight from La Guardia. Dispatch insisted on 3:35 am pick up at our Times Square hotel, then driver arrived 15 min early. Arrived at the airport at 4:05. This was unnecessary - we were 1 to 1 1/2 hours earlier than needed. Airline wasn't even open, no chairs. (read more)
★★★★★
“After reading plenty of bad reviews about this shuttle...”
Written on: 15/03/2009 by VFeurich (1 review written)
After reading plenty of bad reviews about this shuttle service, I was hesitant to book with them. In the end I decided to give Super Shuttle a try anyway, since, let's face it, people that had bad/horrible experiences are much more motivated to sit down and actually write a review. The thousands that received good service often don't publish their experience.
I booked the Shuttle Service online, and did NOT add gratuity there since I feel rather uncomfortable not tipping someone directly....
(read more)
☆☆☆☆☆
“never ever ever again! before i went to NYC i was told...”
Written on: 22/02/2009 by tony dea
never ever ever again! before i went to NYC i was told by colleagues, hey for all the bad reviews on the net there is always gonna be good experiences, so i thought ok i'll give it a go and see what happens!
well........ after waiting an hour for the shuttle to arrive, the driver stopped for gas! returning to the terminal to pick up a person he FORGOT!! then dropping me and my fiance 3 blocks from our hotel in manhattan..listen please do yourself a favour and take a taxi for a flat fee of...
(read more)
☆☆☆☆☆
“NEVER AGAIN! I arrived at JFK and called SuperShuttle...”
Written on: 16/01/2009 by sandtart (1 review written)
NEVER AGAIN! I arrived at JFK and called SuperShuttle to confirm that I had arrived. I was told that it would be a 45 minute wait. I waited and waited, an hour an a half later, I called them back. I was told that the driver would be there in 10 minutes, I wait another 45 minutes, and called them back. Again, I was told the driver would be there in 10 minutes...after a total of waiting time of THREE hours...they never showed and I had to take a taxi to my destination.
I had booked for a...
(read more)
☆☆☆☆☆
“The shuttle arrived on time to take us to newark, but...”
Written on: 28/12/2008 by alison47
The shuttle arrived on time to take us to newark, but it took 1hr 15mins to leave manhattan!!, we were picking other people up!! there was so many people on the bus some had luggage on their knee!!! never again, would NOT reccomend it, would rather pay a bit more and get a taxi !!!! (read more)
★☆☆☆☆
“Used super shuttle from Manhattan to JFK, never again....”
Written on: 08/12/2008 by medion01 (1 review written)
Used super shuttle from Manhattan to JFK, never again. Overcrowded minibus, white knuckle ride, but worse of all the tirade of abuse hurled by our driver at a taxi driver who we had completely blocked in when dropping off at the airport. I would not recommend, there are plenty of alternatives. (read more)
☆☆☆☆☆
“They were late over 45 minutes!!!!!!!!!!!!!!!!!!!I...”
Written on: 08/12/2008
They were late over 45 minutes!!!!!!!!!!!!!!!!!!!I almost missed my flight!! They are not professional at all. I do not recommend them (read more)
☆☆☆☆☆
“The driver called at the time I was to be picked up...”
Written on: 24/11/2008 by Vellamint (1 review written)
The driver called at the time I was to be picked up and said he would not be coming. Customer service was non-existent and I had to desperately call around my town for two cabs to get my family to airport in time. They left 2 adult, 4 children, 6 pieces of luggage and 4 carry-ons with no transportation to our flight. (read more)
★☆☆☆☆
“Booked the trip in advance thinking that this would be...”
Written on: 04/11/2008
Booked the trip in advance thinking that this would be quicker when we arrived at the airport - wrong. The other passengers on our flight who did not have a booking were picked up more than 40 minutes before we were. When our driver did eventually arrive some 60 minutes later, he was the most grumpy and unhelpful man you could ever imagine. I would most definitely NOT recommend this service to anyone travelling to Newark airport. (read more)
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Showing 41 - 50 of 77 Reviews
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