written by LSB3 on 08/04/2012
I have a Loewe 42 SL DR+ and a Loewe Viewvision DR+. When undertaking dubbing on the DVD recorder (not the TV note) to a disc in the DVD recorder, the TV will not change channel saying a timer recording is happening. Only solution seems to be to pull the scart lead, I can't believe this is the solution to a package costing 3k+. Any ideas from anyone? Also noticed the TV does not record things set on the EPG, seems somewhat random.
written by Bibs on 07/07/2011
We bought a Loewe Xelios A26 television in May 2007. Shortly after buying it we realised how unfriendly the user interface was and how temperamental it could be. We often had to resort to turning the power on and off until it 'sorted itself out'. For the past few months we have had an intermittent fault where some days we cannot get a picture, only sound. It's almost as though there is a dry joint because if we leave it on, without the picture, all day, and then turn it on and off a couple of times in the evening, we can often get one. We contacted Loewe and they give us the details of their nearest repairer. After 6 weeks with the repair agents they decided we needed a new LCD panel. They quoted £2100 for the repair. This is absolutely ridiculous as it is nearly double the cost of a new TV. I collected my TV from the repairer (still broken) and contacted Loewe (after tracking down a number for the UK HQ in their arty but not very functional website). They have said that they cannot improve on this repair price but have offered me a 30% discount on a new model. I cannot believe that such a high value (and Loewe would argue 'high quality') TV is basically unrepairable. Do Loewe do it on purpose in order to ensure new sales ? How naive they can be that experiencing such an unreliable product would encourage us to buy again from them. Quality is about fitness for purpose at the right price. We were disappointed that the TV failed so soon and that it will have to be scrapped. We definitely will not but a Loewe product again nor would we recommend it to anyone else. Planned obsolescence like this is an insult to the consumer.
written by on 26/02/2010
My TV has been trouble from day one with an inexperienced dealer service, now out of warranty and no hope of the unit working properly. The set has of good design and a great picture, when its working. The remote is difficult to use and must be a nightmare to anyone with poor hand usage. The TV is not at all user friendly with its complex on screen instructions. In recent months the set has regularly frozen when changing stations and can only be restored by switching off at the mains. My next step is to put it on Ebay and cut my loses.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Guest's Response to Bibs's Review
Written on: 18/11/2011
I repair tvs. I can tell you now that is highly unlikely that the actual screen is faulty. Either the repair company are trying to rip you off, or they do not know what they are doing. The issue with your tv is either with the inverter section of the backlight, or the LVDS card that provides graphics output to the screen.
I ordinarily would not comment on a thread but reading this makes me so angry.
Qwerty27's reply to Guest's Comment
Written on: 04/07/2015
I'm a engineer too and I agree, the inverter is most probably at fault.
However, on some Loewe sets you can only get the inverter if you order the screen! (and you get the t-con too.)
So a economical repair is out of the question. Such a `chuck it out and get new' world we live in - thanks to the manufacturer!