Written on: 25/06/2012
I bought Worldwide travel insurance from GO and then decided to cancel and buy European cover at a later date. I had no problem - the original amount was credited to my account within 5 days and on receipt I purchased the European cover with them. The lady I spoke to on the phone was polite and helpful. My only gripe is that they only do Annual cover up to age 49 now instead of 64 as previously and the company they recommend is very expensive. For this reason alone I will be taking my... (read more)
Written on: 26/01/2012 by karenwright (1 review written)
I was sent a letter in November stating Go Travel Insurance would be renewing my Annual Travel insurance. I called straight away to inform them I did NOT want to renew. On 6th January 2012, 2 amounts were removed from by bank account. I called to explain this and 1 amount was subsequently replaced. Since then, I have kept calling Go Travel Insurance to try to get the other amount refunded, only to keep being told it takes time. Today, I have called to be told there has only ever been 1... (read more)
Written on: 14/12/2010
A simple claim for daughters Urchin treatment while in Spain.
No settlement given. (read more)
Written on: 28/06/2010
This company should not be able to trade. In my opinion your policy now reads that if if there is a deision by the government, the aviation or any local council you policy is not valis this means volcanic ash, bad weather or strikes. So you are giving them money for nothing.
Do not use them. (read more)
Written on: 25/05/2010
Go Travel Insurance !!!!! Forget it !!! They should not be allowed to trade as suppliers of travel insurance ,Because there is no way that they will pay out on any claims !!!
I have tried to make two genuine claims ,both times they have come up with every trick in the book to ensure that my claims would not be paid.
It is disgraceful that they are allowed to carry on taking our money !!
I personally have reported them to the Financial Ombudsman ,and I am sure many ,many more people have done... (read more)
Written on: 26/04/2010
Go Travel Insurance proved to be a complete waste of money. They were most unhelpful when I telephoned them during the recent flight chaos. The android I spoke to insisted that their single trip travel insurance did not cover an 'Act of God' or the government's decision to close airports. Sadly, her scripted and well rehearsed statement did not include any sympathy for passengers stranded in Europe and in other parts of the world. It would have been helpful to have known beforehand that this... (read more)
Written on: 21/04/2010
Complete waste of time, spend hours on the phone (expensive number) and got nothing, they try every trick in the book not to pay up. The emergency number rang for 10 minutes before I got a recorded message saying our office hours are 8am to 5pm. This company should be closed down, they do nothing but take your money and then go and hide. AVOID AT ALL COSTS !!! (read more)
Written on: 17/04/2010
Appalling company when it comes to service. Reasonably priced and efficient in selling the policy, but you try phoning them on their emergency numbers if anything goes wrong. The numbers do not work, the idiots the other end just say, sorry don't deal with these people and that is it. Not helpful when phoning from the other side of the globe and calls are very expensive.
E-mailed them and they took an age to reply, then it was a copy and paste standard reply basically saying, 'sorry, on... (read more)
Written on: 29/11/2009
Delayed settling medical invoices (whilst they argued about a discount with the hospital) resulting in £0,000s in interest payments relating to deposit paid to hospital. Refused to cover the interest payments. Fully insured yet still cost me £0,000s.
They may be cheap but steer clear. (read more)
Written on: 06/09/2008 by MsC (1 review written)
They refused to pay out for a Nintendo DS as they classified it as computer equipment. What rubbish! It's an electronic game, something that a lot of people would take on a long flight to pass the time.
This insurance, for covering possessions at least, is not worth the paper you print it on! (read more)
Written on: 21/08/2007 by agagnon (1 review written)
It's impossible to get a refund from them. Everytime they have a reason according to the small prints. Rude people on the phone when claiming, but very friendly when purchasing the policy. I would recommend potential buyers to go for an insurance with their bank. It causes far less problems and they are much faster. (read more)
Written on: 20/08/2007 by drjane (1 review written)
In my opinion an absolutely disgraseful company with terrible customer services and an appalling policy and cover. Check the small print before considering this company. They also charge you extra for obtaining a paper copy of your policy and do not allow you to start your cover on the date of your first trip-very disappointing! (read more)
Written on: 28/06/2007 by lesley brock (1 review written)
Total waste of time and peoples hard earned money. (read more)
Written on: 22/02/2007 by julian Halls (7 reviews written)
An appalling company underwritten by AXA, who have an equally appalling track record in this area of Insurance.
The moral of the story is, I suspect, that you get what you pay for. (read more)
Written on: 09/06/2006 by quivive (2 reviews written)
Having only just started to regularly use travel insurance, my experience with GoTravel really sours my opinion of the industry. I'm still fighting GoTravel's rejection of a legitimate travel claim, and they use different reasons for their rejection each time I appeal. They've redirected me to different companies each time as well. Should you be unfortunate enough to need to claim, you're in for a tough time. (read more)
Written on: 05/12/2005 by karenchapman (1 review written)
I have used Go Travel Insurance a few times now and although I have been fortunate enough not to make a claim the service I received means I will go back to them for all my future travel insurance needs.
The staff are freindly and helpful and the service is quick and efficient.
I definitely recommend them. (read more)
Written on: 05/12/2005 by lauraosborne (1 review written)
I found Go Travel Insurance a very fast, efficent and friendly company to deal with. I needed insurance for myself and my family for a city break. I needed the cover fast as I had left it til the last minute to arrange cover. I called and spoke to a very friendly young lady who ensured me that covering this trip at the last minute would not be a problem. I was quoted a very competetive price and took up the cover over the phone. I received my documentation in the next days mail. Thank you Go... (read more)
Written on: 02/12/2005 by Squiffy (1 review written)
I had to book at the very last minute and I called Go Travel UK Travel Insurance to explain the urgency. The adviser was friendly and reassuring and the policy was processed in minutes over the phone. I had the documents within 30 minutes by email and they were also sent on in the post. (read more)
Written on: 02/12/2005 by baal05
I have used Go Travel insurance for a couple of years now, and have found them very helpful, polite, friendly and value for money, they have always accomodated my needs, and have been very prompt in dealing with any queries I have. (read more)
Written on: 02/12/2005 by Michelle Lawson
I have taken out cover for the first time with Go Travel UK Travel Insurance and am very impressed. The staff are very friendly and accomodating. They also did what they said they were going to do within 10 mins! It is refreshing that company does this in this day and age without having to chase them several times. (read more)
Written on: 29/11/2005 by scrisp (4 reviews written)
I have had travel insurance with Go Travel Insurance, I have medical conditions and they offered cover for them over the phone, the lady was extremely helpful, frendly and sympathetic. She really did her best to understand our needs and requirements, and being really honest about the policies she quoted me on, I would recommend them to anyone. I have read the other comments and I can honestly say they stick to their terms and conditions on the policy and do their best to settle the claim asap. (read more)
Written on: 29/11/2005 by chicky2800 (1 review written)
I think Go Travel Insurance are a good all round company, I have been using them for a few years now and never had a problem.
I have found all the staff very friendly and efficient.
When I needed to make a claim they kept to their promise of service within the policy wording and kept me informed as to what was happening with my claim. (read more)
Written on: 29/11/2005 by jd2005 (1 review written)
I am not organised at all and contacted Go Travel insurance the day before my holiday and they were very helpful and arranged the insurance for me very quickly and I received an email with all my documents within a matter of minutes. Also I was amazed as to how cheap the policy was compared to other quotes I had been given. (read more)
Written on: 29/11/2005 by Loziej (1 review written)
Go Travel UK Travel Insurance staff friendly and knowledgable, seemed very willing to help. (read more)
Written on: 04/11/2005 by Nick Carwithen (1 review written)
Yes Go Travel UK travel insurance is cheaper than most, and yes you have guessed why, the cover offered falls way short of other insurance companies.
It is not until you have to use something do you know how good it is!!
Well my experience was that I was on holiday in Tenerife with my two children and their two friends. We had two separate rooms. During the day my children/friends had money stolen from their room, and from my room money and my camera were stolen. Other hotel guests also had... (read more)
Written on: 18/09/2005 by jaslily (3 reviews written)
Bought travel insurance twice from Go Travel Insurance. First time, my mobile phone was stolen and I did not get anything back even if I had a police certificate. Second time, I would like a refund because I did not get a visa for travelling from the German embassy. They asked for a lot of certificates and found all sorts of excuses not to give me the refund. According to their web site, you can get your money back for any reason as only as you ask for it within 14 days of making the... (read more)
Written on: 11/09/2005 by SUE QUINN
My daughter had Go Travel UK travel insurance and had to return home following the sudden unexpected serious illness of her grandmother while on holiday in Turkey. She only wished to claim air fares a relatively small amount, to be told that grandmother was not included in their list of relatives. On reading small print this in fact was true but such as fiance, sister/brother in law were. We have had no explanation as to why grandparent not included, where are these people coming from? (read more)
Written on: 04/02/2005 by ritamc (1 review written)
Initially I bought online single trip travel insurance with Go Travel UK Travel Insurance. It was simple and quick to use, I completed the transaction in under 5 minutes.
I had a query on the activities the insurance covered, so I called and was helped by Katie who covered all the points I raised.
Would defintely recommend them to my family and friends (read more)
Written on: 21/12/2004 by iz086928 (1 review written)
I had taken up an insurance policy with Go Travel UK. On returning from my holiday in TURKEY I had to make a claim due to a Hospital stay which cost 310 GBP. I put in my claim and sent all the relevent documentation to them and the claim was started. A few weeks later I received a letter asking for documentation I had sent to them I called them and told them this and this was the last letter I had from them.
After a number of phone calls I was told I had been paid. I was also told the claim... (read more)
As rated by real users
"Maximum Choices" Read More
"Lack of communication " Read More
"No payout - after 4 weeks" Read More
"NO COVER FOR EMERGENCY PASSPORT" Read More
"House and building insurance " Read More