Picture courtesy of iz086928.
| Value for Money | 4.9/10  |
|---|---|
| Overall rating | 4.8/10 |
Full review by
MsC
on 6th Sep 2008
User Rating : 0
Respect :
0
Good Points: Easy to buy the policy!
Bad Points: Will wriggle out of paying out for a genuine claim by finding something in the small print.
General comments: They refused to pay out for a Nintendo DS as they classified it as computer equipment. What rubbish! It's an electronic game, something that a lot of people would take on a long flight to pass the time.
This insurance, for covering possessions at least, is not worth the paper you print it on!
MsC's review and ratings | 76 words
Review by
agagnon
on 21st Aug 2007
User Rating : 0
Respect :
+1
It's impossible to get a refund from them. Everytime they have a reason according to the small prints. Rude people on the phone when claiming, but very friendly when purchasing the policy. I would recommend potential buyers to go for an insurance with their bank. It causes far less problems and they are much faster.
agagnon's full review | 63 words
Review by
drjane
on 20th Aug 2007
User Rating : 0
Respect :
+1
In my opinion an absolutely disgraseful company with terrible customer services and an appalling policy and cover. Check the small print before considering this company. They also charge you extra for obtaining a paper copy of your policy and do not allow you to start your cover on the date of your first trip-very disappointing!
drjane's full review | 170 words
Review by
lesley brock
on 28th Jun 2007
User Rating : 0
Respect :
+2
Total waste of time and peoples hard earned money.
lesley brock's full review | 48 words | 1 comment added.
Review by
julian Halls
on 22nd Feb 2007
User Rating : 0
Respect :
+2
An appalling company underwritten by AXA, who have an equally appalling track record in this area of Insurance.
The moral of the story is, I suspect, that you get what you pay for.
julian Halls's full review | 195 words | 1 comment added.
Review by
quivive
on 9th Jun 2006
User Rating : 0
Respect :
+2
Having only just started to regularly use travel insurance, my experience with GoTravel really sours my opinion of the industry. I'm still fighting GoTravel's rejection of a legitimate travel claim, and they use different reasons for their rejection each time I appeal. They've redirected me to different companies each time as well. Should you be unfortunate enough to need to claim, you're in for a tough time.
quivive's full review | 87 words | 1 comment added.
Review by
karenchapman
on 5th Dec 2005
User Rating : 10
Respect :
-2
I have used Go Travel Insurance a few times now and although I have been fortunate enough not to make a claim the service I received means I will go back to them for all my future travel insurance needs.
The staff are freindly and helpful and the service is quick and efficient.
I definitely recommend them.
karenchapman's full review | 67 words | 6 comments added.
Review by
lauraosborne
on 5th Dec 2005
User Rating : 10
Respect :
-1
I found Go Travel Insurance a very fast, efficent and friendly company to deal with. I needed insurance for myself and my family for a city break. I needed the cover fast as I had left it til the last minute to arrange cover. I called and spoke to a very friendly young lady who ensured me that covering this trip at the last minute would not be a problem. I was quoted a very competetive price and took up the cover over the phone. I received my documentation in the next days mail. Thank you Go Tra ...
lauraosborne's full review | 111 words
Review by
Squiffy
on 2nd Dec 2005
User Rating : 10
Respect :
0
I had to book at the very last minute and I called Go Travel UK Travel Insurance to explain the urgency. The adviser was friendly and reassuring and the policy was processed in minutes over the phone. I had the documents within 30 minutes by email and they were also sent on in the post.
Squiffy's full review | 60 words
Review by
baal05
on 2nd Dec 2005
User Rating : 10
Respect :
-1
I have used Go Travel insurance for a couple of years now, and have found them very helpful, polite, friendly and value for money, they have always accomodated my needs, and have been very prompt in dealing with any queries I have.
baal05's full review | 48 words
Review by
Michelle Lawson
on 2nd Dec 2005
User Rating : 8
Respect :
-1
I have taken out cover for the first time with Go Travel UK Travel Insurance and am very impressed. The staff are very friendly and accomodating. They also did what they said they were going to do within 10 mins! It is refreshing that company does this in this day and age without having to chase them several times.
Michelle Lawson's full review | 69 words
Review by
scrisp
on 29th Nov 2005
User Rating : 10
Respect :
-1
I have had travel insurance with Go Travel Insurance, I have medical conditions and they offered cover for them over the phone, the lady was extremely helpful, frendly and sympathetic. She really did her best to understand our needs and requirements, and being really honest about the policies she quoted me on, I would recommend them to anyone. I have read the other comments and I can honestly say they stick to their terms and conditions on the policy and do their best to settle the claim asap.
scrisp's full review | 93 words
Review by
chicky2800
on 29th Nov 2005
User Rating : 10
Respect :
-1
I think Go Travel Insurance are a good all round company, I have been using them for a few years now and never had a problem.
I have found all the staff very friendly and efficient.
When I needed to make a claim they kept to their promise of service within the policy wording and kept me informed as to what was happening with my claim.
chicky2800's full review | 80 words
Review by
jd2005
on 29th Nov 2005
User Rating : 9
Respect :
-1
I am not organised at all and contacted Go Travel insurance the day before my holiday and they were very helpful and arranged the insurance for me very quickly and I received an email with all my documents within a matter of minutes. Also I was amazed as to how cheap the policy was compared to other quotes I had been given.
jd2005's full review | 77 words
Review by
Loziej
on 29th Nov 2005
User Rating : 10
Respect :
-1
Go Travel UK Travel Insurance staff friendly and knowledgable, seemed very willing to help.
Loziej's full review | 18 words
Review by
Nick Carwithen
on 4th Nov 2005
User Rating : 0
Respect :
+2
Yes Go Travel UK travel insurance is cheaper than most, and yes you have guessed why, the cover offered falls way short of other insurance companies.
It is not until you have to use something do you know how good it is!!
Well my experience was that I was on holiday in Tenerife with my two children and their two friends. We had two separate rooms. During the day my children/friends had money stolen from their room, and from my room money and my camera were stolen. Other hotel guests also had t ...
Nick Carwithen's full review | 196 words
Review by
jaslily
on 18th Sep 2005
User Rating : 0
Respect :
0
Bought travel insurance twice from Go Travel Insurance. First time, my mobile phone was stolen and I did not get anything back even if I had a police certificate. Second time, I would like a refund because I did not get a visa for travelling from the German embassy. They asked for a lot of certificates and found all sorts of excuses not to give me the refund. According to their web site, you can get your money back for any reason as only as you ask for it within 14 days of making the purchases a ...
jaslily's full review | 133 words
Review by
SUE QUINN
on 11th Sep 2005
User Rating : 0
Respect :
+1
My daughter had Go Travel UK travel insurance and had to return home following the sudden unexpected serious illness of her grandmother while on holiday in Turkey. She only wished to claim air fares a relatively small amount, to be told that grandmother was not included in their list of relatives. On reading small print this in fact was true but such as fiance, sister/brother in law were. We have had no explanation as to why grandparent not included, where are these people coming from?
SUE QUINN's full review | 109 words
Review by
ritamc
on 4th Feb 2005
User Rating : 9
Respect :
-1
Initially I bought online single trip travel insurance with Go Travel UK Travel Insurance. It was simple and quick to use, I completed the transaction in under 5 minutes.
I had a query on the activities the insurance covered, so I called and was helped by Katie who covered all the points I raised.
Would defintely recommend them to my family and friends
ritamc's full review | 85 words | 2 comments added.
Review by
iz086928
on 21st Dec 2004
User Rating : 0
Respect :
+2
I had taken up an insurance policy with Go Travel UK. On returning from my holiday in TURKEY I had to make a claim due to a Hospital stay which cost 310 GBP. I put in my claim and sent all the relevent documentation to them and the claim was started. A few weeks later I received a letter asking for documentation I had sent to them I called them and told them this and this was the last letter I had from them.
After a number of phone calls I was told I had been paid. I was also told the claim was ...
iz086928's full review | 184 words | 5 comments added.
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