Picture courtesy of daniel gorter.
| Ease of Use | 10/10 |
|---|---|
| Durability | 2/10 |
| Style | 3/10 |
| Value for Money | 2/10 |
| Reviewer Rating | 8/10 |
| Overall Rating | 7.5/10  |
| Karcher SC1122 Steam Cleaner |  | £140.00P&P - Check site |
Full review by
corkycat27
on 19th Dec 2004
User Rating : 8
Respect :
0
Good Points: Does everything it's supposed to do - and more.
Bad Points: Seal on filler cap blew after 4 months. Hose connection bad design and losing pressure. Bad after sales care from Karcher.
General comments: The Karcher SC1122 can clean the kitchen in a fraction of the time it would take using chemical cleaners. Great because I'm asthmatic and can't use certain products. It even removes burnt on grease from the cooker hob easily.
The seal on the filler cap blew after 4 months. A couple of weeks ago a seal has gone where the hose connects into the machine so it just loses pressure all the time. Looks to me like it is possibly a design fault because the hose connection assembly seems to be quite flimsy.
I bought the machine in April this year but unfortunately I lost the receipt for it. However, I had registered it with Karcher when I first got it.
Contacted Karcher the other day about it and they didn't want to know as I didn't have the receipt for it. Explained that the machine was registered under warranty with them. They told me that the registration is only for their demographic use and refused to honour the warranty. In other words, they couldn't care less!
By contrast I have a Dyson DC04 vacuum cleaner. Had a problem with the belts breaking. Contacted Dyson and although my vacuum cleaner is out of warranty now, they very kindly sent me a new brush bar with their compliments at no cost to myself and even apologised that I was having problems fitting a new belt!
0 points to Karcher. Top marks to Dyson.
Went back to the store where I bought the Karcher today. They issued me with a duplicate receipt and told me to bring the Karcher back and they would exchange it or give me a full refund, whichever is my preference. Suffice to say I will not be replacing it with another Karcher but will replace it with an alternative make.
I would recommend steam cleaners to anyone but not Karcher, which is a shame because the machine does everything it's supposed to and more. Maybe I just got a bad one but Karcher's cavalier attitude means that I will never purchase any more of their products and would never recommend them as a company to anyone.
corkycat27's review and ratings | 385 words | 3 comments added.
Key Feature: Design: Canister
Motor: Consumed Power: 1400 Watt
Tools: Number of Tools: 4
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