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Picture courtesy of jane.
| Content | 4.1/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.9/10 |
| Overall Rating | 2.9/10 |
Full review by
djb1
on 28th Jul 2008
User Rating : 1
Respect :
0
Bad Points: Hopeless
General comments: Having joined with Amazon and had no problems but since changing to Lovefilm I have had lots of problems with Lovefilm and now Tesco. Unauthourised billing from my account and late dvd's. My problems started when I tried to cancel.
Both Tesco and Lovefilm which are the same and seem to operate abroad in my opinion have been unhelpful I would give both a wide berth and definitely not recommend both of these.
djb1's review and ratings | 74 words
Review by
Guest.
on 14th Jul 2008
User Rating : 1
Respect :
0
The service is terrible. I have sent titles back on a Wednesday and waited almost a week for the next title. Especially slow around the time payment date as I have been close to closing my account but until the title is acknowledged as received the account remains open. Surprisingly as soon as the payment is taken my title shows as received!
Never get a title marked high priority. Usually something so far down the list which is there to stop the stupid not enough titles email I get.
Have twic ...
Guest.'s full review | 183 words
Review by
Guest.
on 27th Jun 2008
User Rating : 0
Respect :
0
In these days of PVR's and on demand tv, what a step backwards for the online dvd rental market to go down the watch what we send you model. I am not talking about getting the latest dvd when it comes out, I am talking about being in control of your viewing. On Amazon I had every film I was interested in on my list. Just before I sent back my latest dvd I would look at the list and choose the next available dvd I wanted to watch.
Guest.'s full review | 100 words
Review by
Guest.
on 25th Jun 2008
User Rating : 3
Respect :
0
Slow delivery. Several times I've sent a DVD back and, despite having plenty of selections on the list, the website tells me "awaiting allocation" (one day lost). The next day I get an email message timed at after 23:00 telling me "Good news! We just posted..." - so that's now two days lost, to minimise their postage costs. Best of all, the service seemed to deteriorate after I signed up for three months up front rather than monthly credit card charges. Ethos seemed to be - customer's already pa ...
Guest.'s full review | 156 words
Review by
oxfordmale
on 4th Jun 2008
User Rating : 5
Respect :
0
Firstly, I should point out that, since some of these reviews were written management of Tesco DVD Rental has passed to the abominable LoveFilm. I've been a member since 2004 when it was powered by Video Island and have no doubt in my mind service has deteriorated since LoveFilm and it's Indian call centre came along.
Although I do receive DVDs the real trouble begins if one goes missing or is lost in the post (I have had five go missing this year, although I can't completely blame that on them ...
oxfordmale's full review | 150 words
Review by
c4effect
on 7th May 2008
User Rating : 8
Respect :
0
Probably been with Tesco 7+ months now at least, no longer much much longer probably a year or even more so... Cant even remember since I've never had to worry, ok so you don't always get every single priority dvd/game before lesser ones but its not the end of the world. This is a casual dvd/game list all of which you want to watch and play and others more so then others etc etc. Put them on the list and you get them when you get them. All make good watching and playing.. If there was a dvd I re ...
c4effect's full review | 272 words
Review by
Guest.
on 24th Apr 2008
User Rating : 2
Respect :
0
They started well but now its a waste have 2 discs unlimited as it takes them so long to turn them around, was getting 2 lots a week now only one a week. Will be leaving. Will go back to Amazon, Tesco should not have left it to Lovefilm
Guest.'s full review | 50 words
Review by
jeff1164
on 22nd Apr 2008
User Rating : 4
Respect :
0
Their customer service are very efficient in that you always get a prompt acknowledgment or reply regarding a complaint, but its all useless if the problem is not sorted out as far as I am concerned.
jeff1164's full review | 197 words
Review by
Mike London
on 15th Apr 2008
User Rating : 1
Respect :
0
I have had Tesco send me Blu-ray films that I had removed from my list months back, because it took them so long to send it to me I gave up and rented them from blockbuster. When I complained they were quite rude, insisting that I should check my DVD selection. This has happened twice now, so I have copied my list and e-mailed it to them for future proof.
Mike London's full review | 97 words
Review by
leonie1
on 15th Jan 2008
User Rating : 8
Respect :
0
Only had these problems in last couple months on the whole I like Tesco's DVD Rental
leonie1's full review | 32 words
Review by
evmk71
on 10th Jan 2008
User Rating : 1
Respect :
0
I been using this for 3 months. The items in my list as priority haven't been sent in order I asked.
Changed my list on 9th January and an item was sent to me on 10th that was not on my list. Customer service was rude telling me it was on list. I only had HD and Blueray on list so I a startard DVD was not on it. It may have been in September but was removed a long long time ago. However customer service wanted to be shirty and rude and argue it was there but couldn't check my list from the 9th ...
evmk71's full review | 142 words
Review by
zpayn
on 23rd Oct 2007
User Rating : 8
Respect :
0
DVD's ordered from Tesco DVD Rental have been delivered really quickly, and the service is very easy to use.
zpayn's full review | 27 words
Review by
Goldian
on 22nd Oct 2007
User Rating : 1
Respect :
0
I've been with Tesco dvd club for 10 months, the range of titles, website, speed of delivery and price is all great. However their customer service is POOR! If you call Tesco dvd club you get put through to call centre in abroad where they are reading off a script. I've received three email in the last 10 months telling me my membership is on hold as they can't collect the direct debit - there has always been funds in the account, this results in me having to talk to the customer 'care' team ...
Goldian's full review | 144 words
Review by
kemelo
on 11th Sep 2007
User Rating : 1
Respect :
0
Tesco DVD Rental is very poor and I would not recommend, poor customer service, basically if you don't have 50 dvd's on your list you are shoved to the bottom of the delay pile, they don't care for the customer, and they don't have a complaints department.
"every little helps" I don't think so
kemelo's full review | 137 words
Review by
TUUK
on 17th Jul 2007
User Rating : 7
Respect :
-1
People who complain about not getting new titles should rethink. You think you're the only one in the UK who wants a newly released film? There will be thousands requesting it. It's unlikely that they have enough copies to go round and it's unrealistic to expect them to. If you want new films, buy them or go to blockbuster. For just general DVDs and Games, I've found the service great. People also complain about turnaround times but as the site itself confirms, it's not always under their contro ...
TUUK's full review | 251 words
Review by
SWBorderer
on 4th Apr 2007
User Rating : 5
Respect :
+1
Poor customer service, fail to take note of complaints properly and blame the customer for the inefficiency.
Tesco DVD Rental offered a much better service before Lovefilm took over, but as I haven't been able to find a better rental outfit, I will have to put up with it.
SWBorderer's full review | 140 words | 1 comment added.
Review by
johngt
on 27th Feb 2007
User Rating : 2
Respect :
0
It would be good if there was any decent competition but since Tesco, LoveFilm and Screenselect now all seem to be the same outfit, that's not really possible. Amazon being limited to 6 per month isn't really an option for me either.
johngt's full review | 121 words | 1 comment added.
Review by
Swest
on 23rd Feb 2007
User Rating : 2
Respect :
0
I have had 4 highly rated DVD's, of which one of them I chose 11 months ago, and I have still not received it. My last highly rated DVD that I received from Tesco DVD Rental was 4 months ago. I have complained to them, but I just seem to get standard email responses. It has got worse since LoveFilm took over as well, so I will probably use this website to switch to another company!
Swest's full review | 102 words
Review by
EdTesco review
on 20th Feb 2007
User Rating : 0
Respect :
0
Truly awful. I never receive new releases and the only discs I have received for two weeks have been foreign language titles. Customer service is rubbish. Even having 50 titles listed does not guarantee getting a disc sent out. Tesco needs to change their supplier very quickly
EdTesco review's full review | 48 words
Review by
graham whittley
on 25th Jan 2007
User Rating : 1
Respect :
0
Started ok but then Lovefilm took over and then poular titles never arrived, also snotty e-mails sent when accidently sent back case without disc, poor customer service, now happy at Amazon !
graham whittley's full review | 44 words
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