Written on: 02/12/2011 by Noclouds (1 review written)
It's easy to get sucked in and then feel mislead. I wasn't mislead on their not working Saturdays like most DVD rental stores do, I just hadn't researched that and so wasn't able to anticipate delays in turnaround from that! No, where I feel completely mislead is that the free trial period was 100% reliable, punctual and predictable enough to make plans around, whereas after that period the reverse was almost always the case. I work late afternoons to late night and, during the free trial,... (read more)
Written on: 01/09/2011
When I first started the Tesco DVD rental service, the disc turnaround was brilliant. I would send the disca back and in two or three days get the next ones. Things started to go wrong towards the end of last year (2010). I would get an email saying the discs were on their way and it would then take up to two weeks for them to arrive (even longer sometimes). So many times I reported the discs lost, but they would eventually turn up. I received an email saying the latest discs were on... (read more)
Written on: 01/04/2011
I've been using Tesco DVD Rental for about 4 years, most of the time on the 2 disc unlimited plan. Turnaround is generally excellent - if I post a disc back on Monday, I'll have a new one on Wednesday. However, posting on Friday will mean a wait until Tuesday. Most discs are just about OK - I've had about 3 which were just unplayable and a couple of dozen which needed cleaning before they worked. I'd prefer it if you could prefer bluray and only have DVDs if there wasn't a bluray in their... (read more)
Written on: 19/02/2011
Really poor turn around of DVDs. ATM it's taking 2 weeks from me returning a disc to them despatching the next one - not including the time it takes to receive it. They blamer Royal Mail but I don't. Didn't have so many probs until I changed my subscription. 2 weeks into the month and have yet to receive even 1 of the 3 discs I've paid for. Not going to renew. (read more)
Written on: 27/12/2010
Too many faulty DVDs; some wouldn't play at all because of the scuffs and scratches on them.
DVDs often slow in arriving. Received very few that I really wanted. Some had been on my list for absolutely ages and I wondered if they actually had them in stock.
Written on: 14/11/2010
I used to be quite happy with my service but over the last year I find myself using my virgin media movies on demand as the movies on my want list just havent been released. This means I am paying twice. I find myself with about 1 in my rental queue and over 20 in my waiting list. I have had Public Enemies and Inglourious Basterds stuck on unavailable for longer than I can remember. I am starting to think that Love Film customers get dvds first and Tescos customers can wait. Time to move on! (read more)
Written on: 14/11/2010
Speedy turnaround of discs, however almost every disc they sent was damaged and would not play properly. Some discs worse than others but most liberally finger-printed! (read more)
Written on: 06/11/2010
I chose the unlimited 3 disc option. Their FAQ's say that with this option discs will be sent 1st class. Whilst this was the case at the start, they switched to 2nd class and the return envelope they sent me was also 2nd class meaning it took longer than a week to turn a disc around.
I questioned this, asking if they had changed their policy and just received a standard response saying:
"replacement titles are being dispatched within one working day of receiving your returns. It could be... (read more)
Written on: 05/11/2010
BEWARE THEY OFFERED ME TESCO POINTS IF i JOINED AND EVEN CONFIRMED THAT OFFER BY EMAIL THEN AFTER 3 MONTHS THEY SAID I COULD NOT HAVE THE POINTS I RANG MY BANK TO CANCEL THE DIRECT DEBIT AND WAS TOLD THEY HAD NOT SET UP A DIRECT DEBIT THEY WERE JUST DEBITING MY ACCOUNT AS THEY HAD MY BANK DETAILS AND THAT THE BANK COULD NOT STOP IT. PLEASE BE CAREFUL. (read more)
Written on: 14/10/2010
Tesco DVD is run by Lovefilm. There lies the problem.
I received a faulty DVD, then looked at reviews of the DVD and found another person had received the same faulty DVD.
When I complained I received an e-mail with excuses about scratches and platitudes about service. I replied pointing out the repeating problem for customers. I received exactly the same e-mail - obviously an automated reply.
Tesco should be cautious about associating their name with poor suppliers.
I've advised... (read more)
Written on: 13/10/2010
The only reason I am writing this review is because I disagree with the other reviews I have read on this page.I find that Tesco give a very fast turn around on DVDs I get the discs I want & in all the time I have been renting I have had one disc faulty & one lost in the post. The minor scuffs on the surface of the discs don`t affect the playing & wouldn`t be there if people looked after them. As for new releases I get them pretty quickly (one can`t to get them on the day of release because... (read more)
Written on: 23/09/2010
Increasing delays in receiving discs. Last straw was 2 discs went missing in post- one on way to us other on us returning ( never had any problems with any other mail) I notice they use TNT not royal mail. No problem with playing disc but delivery quality is unacceptable. Just cannot take risk of using this mail service again (read more)
Written on: 22/09/2010
I been with Tesco rentals for a while and they have been getting very poor,I very very rarely get the top titles on my list and pretty much the dross at the bottom of my rental queue,the turnaround isn't too bad but by the time a game or DVD arrives I could have bought the title.
I am quitting Tesco and finding a better rental company. (read more)
Written on: 15/09/2010
Rubbish, gone down hill substantially in the last 2 months. Very long turnaround, pushing a week it used to be just postage time. Also many discs are damaged. They are clearly just cashing in by slowing down the turnaround time to make more money. Can't possible recommend. (read more)
Written on: 04/09/2010
What a terrible service, most of the DVD's I recieved were scuffed and would not play or skipped badly, I spent hours emailing customer services. The time between posting a disc back and getting a new one sent is usually over a week.Any new titles have a huge waiting time. It may seem cheaper but it's really not worth the hassle or wait. I will be going back to blockbuster to choose which film I watch and when! Steer well clear! (read more)
Written on: 31/08/2010
Tesco DVD rental service is terrible, you never get your priority titles and half the time get stuff you've never heard of. In my 4 months with them 25% of the disks were unplayable. This is a good idea very very very badly run. Complete waste of money steer well clear. (read more)
Written on: 15/04/2010
TESCO DVD RENTAL If you send back your discs on a saturday or monday most of the times they dont have them booked back until a thursday/friday.
When I lived in the USA we had netflix and if you sent your disc back on a monday you would have new ones by the wednesday. Netlix should come to the UK and show tesco how its done.
I have an unlimited 3 at a time package. But it is limited really, if you watch and send them back the next day you still just get 3 a week or less.
So it should be... (read more)
Written on: 10/02/2010
We signed up because of one particular instructional DVD package they were supposed to have. Only AFTER having signed up, it became clear that we need to specify a list of ten (!) different DVDs we are interested in, prioritize them and then hopefully we'd get the one we waited for. We set the desired one to highest priority and everything else low priority. Yes they have send something from the very low end of our list. Sent it back, canceled the trial and now hope we won't get charged (as... (read more)
Written on: 16/10/2009
I have been viewing Star Trek Voyager from Tesco DVD Rental Seasons one - up to present season 6.( OK I was working abroad for the entire time the Voyager season was being aired on Terestrial TV ) Anyway, on the basis that I pay for a "next DVD on return of the previous one" they have been pretty good. However, I have encountered a problem that is too involved to go into in detail but basically ....They sent me one season dvd with the ending on a "part one " ( Unimatrix Zero One ) which was... (read more)
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