Written on: 02/12/2011 by Noclouds (1 review written)
It's easy to get sucked in and then feel mislead. I wasn't mislead on their not working Saturdays like most DVD rental stores do, I just hadn't researched that and so wasn't able to anticipate delays in turnaround from that! No, where I feel completely mislead is that the free trial period was 100% reliable, punctual and predictable enough to make plans around, whereas after that period the reverse was almost always the case. I work late afternoons to late night and, during the free trial,... (read more)
Written on: 01/09/2011
When I first started the Tesco DVD rental service, the disc turnaround was brilliant. I would send the disca back and in two or three days get the next ones. Things started to go wrong towards the end of last year (2010). I would get an email saying the discs were on their way and it would then take up to two weeks for them to arrive (even longer sometimes). So many times I reported the discs lost, but they would eventually turn up. I received an email saying the latest discs were on... (read more)
Written on: 01/04/2011
I've been using Tesco DVD Rental for about 4 years, most of the time on the 2 disc unlimited plan. Turnaround is generally excellent - if I post a disc back on Monday, I'll have a new one on Wednesday. However, posting on Friday will mean a wait until Tuesday. Most discs are just about OK - I've had about 3 which were just unplayable and a couple of dozen which needed cleaning before they worked. I'd prefer it if you could prefer bluray and only have DVDs if there wasn't a bluray in their... (read more)
Written on: 19/02/2011
Really poor turn around of DVDs. ATM it's taking 2 weeks from me returning a disc to them despatching the next one - not including the time it takes to receive it. They blamer Royal Mail but I don't. Didn't have so many probs until I changed my subscription. 2 weeks into the month and have yet to receive even 1 of the 3 discs I've paid for. Not going to renew. (read more)
Written on: 27/12/2010
Too many faulty DVDs; some wouldn't play at all because of the scuffs and scratches on them.
DVDs often slow in arriving. Received very few that I really wanted. Some had been on my list for absolutely ages and I wondered if they actually had them in stock.
Written on: 14/11/2010
I used to be quite happy with my service but over the last year I find myself using my virgin media movies on demand as the movies on my want list just havent been released. This means I am paying twice. I find myself with about 1 in my rental queue and over 20 in my waiting list. I have had Public Enemies and Inglourious Basterds stuck on unavailable for longer than I can remember. I am starting to think that Love Film customers get dvds first and Tescos customers can wait. Time to move on! (read more)
Written on: 14/11/2010
Speedy turnaround of discs, however almost every disc they sent was damaged and would not play properly. Some discs worse than others but most liberally finger-printed! (read more)
Written on: 06/11/2010
I chose the unlimited 3 disc option. Their FAQ's say that with this option discs will be sent 1st class. Whilst this was the case at the start, they switched to 2nd class and the return envelope they sent me was also 2nd class meaning it took longer than a week to turn a disc around.
I questioned this, asking if they had changed their policy and just received a standard response saying:
"replacement titles are being dispatched within one working day of receiving your returns. It could be... (read more)
Written on: 05/11/2010
BEWARE THEY OFFERED ME TESCO POINTS IF i JOINED AND EVEN CONFIRMED THAT OFFER BY EMAIL THEN AFTER 3 MONTHS THEY SAID I COULD NOT HAVE THE POINTS I RANG MY BANK TO CANCEL THE DIRECT DEBIT AND WAS TOLD THEY HAD NOT SET UP A DIRECT DEBIT THEY WERE JUST DEBITING MY ACCOUNT AS THEY HAD MY BANK DETAILS AND THAT THE BANK COULD NOT STOP IT. PLEASE BE CAREFUL. (read more)
Written on: 14/10/2010
Tesco DVD is run by Lovefilm. There lies the problem.
I received a faulty DVD, then looked at reviews of the DVD and found another person had received the same faulty DVD.
When I complained I received an e-mail with excuses about scratches and platitudes about service. I replied pointing out the repeating problem for customers. I received exactly the same e-mail - obviously an automated reply.
Tesco should be cautious about associating their name with poor suppliers.
I've advised... (read more)
Written on: 13/10/2010
The only reason I am writing this review is because I disagree with the other reviews I have read on this page.I find that Tesco give a very fast turn around on DVDs I get the discs I want & in all the time I have been renting I have had one disc faulty & one lost in the post. The minor scuffs on the surface of the discs don`t affect the playing & wouldn`t be there if people looked after them. As for new releases I get them pretty quickly (one can`t to get them on the day of release because... (read more)
Written on: 23/09/2010
Increasing delays in receiving discs. Last straw was 2 discs went missing in post- one on way to us other on us returning ( never had any problems with any other mail) I notice they use TNT not royal mail. No problem with playing disc but delivery quality is unacceptable. Just cannot take risk of using this mail service again (read more)
Written on: 22/09/2010
I been with Tesco rentals for a while and they have been getting very poor,I very very rarely get the top titles on my list and pretty much the dross at the bottom of my rental queue,the turnaround isn't too bad but by the time a game or DVD arrives I could have bought the title.
I am quitting Tesco and finding a better rental company. (read more)
Written on: 15/09/2010
Rubbish, gone down hill substantially in the last 2 months. Very long turnaround, pushing a week it used to be just postage time. Also many discs are damaged. They are clearly just cashing in by slowing down the turnaround time to make more money. Can't possible recommend. (read more)
Written on: 04/09/2010
What a terrible service, most of the DVD's I recieved were scuffed and would not play or skipped badly, I spent hours emailing customer services. The time between posting a disc back and getting a new one sent is usually over a week.Any new titles have a huge waiting time. It may seem cheaper but it's really not worth the hassle or wait. I will be going back to blockbuster to choose which film I watch and when! Steer well clear! (read more)
Written on: 31/08/2010
Tesco DVD rental service is terrible, you never get your priority titles and half the time get stuff you've never heard of. In my 4 months with them 25% of the disks were unplayable. This is a good idea very very very badly run. Complete waste of money steer well clear. (read more)
Written on: 15/04/2010
TESCO DVD RENTAL If you send back your discs on a saturday or monday most of the times they dont have them booked back until a thursday/friday.
When I lived in the USA we had netflix and if you sent your disc back on a monday you would have new ones by the wednesday. Netlix should come to the UK and show tesco how its done.
I have an unlimited 3 at a time package. But it is limited really, if you watch and send them back the next day you still just get 3 a week or less.
So it should be... (read more)
Written on: 10/02/2010
We signed up because of one particular instructional DVD package they were supposed to have. Only AFTER having signed up, it became clear that we need to specify a list of ten (!) different DVDs we are interested in, prioritize them and then hopefully we'd get the one we waited for. We set the desired one to highest priority and everything else low priority. Yes they have send something from the very low end of our list. Sent it back, canceled the trial and now hope we won't get charged (as... (read more)
Written on: 16/10/2009
I have been viewing Star Trek Voyager from Tesco DVD Rental Seasons one - up to present season 6.( OK I was working abroad for the entire time the Voyager season was being aired on Terestrial TV ) Anyway, on the basis that I pay for a "next DVD on return of the previous one" they have been pretty good. However, I have encountered a problem that is too involved to go into in detail but basically ....They sent me one season dvd with the ending on a "part one " ( Unimatrix Zero One ) which was... (read more)
Written on: 05/10/2009 by shirlsgg12 (1 review written)
All the DVD's are of very poor quality & U can be sure that every 2nd or 3rd DVD is unplayable. U do get a apology mail saying that they take quality very seriously & then again U can be sure that U'll get another unplayable DVD. I've been a member for around 6 months & so far got 6 DVD unplayable. Also their system is rubbish coz there are times U do get a DVD not in U'r list. It's sort of frustrating coz U have to write to them throught complaining about this & that. (read more)
Written on: 17/06/2009 by kemelo (6 reviews written)
Tesco DVD Rental took money out on a free trial i cancelled it,then they wouldn't give my money back until ithreatend to report them to trading standards, and told them what they was doing was ilegal.
another bad point there a part of Lovefilm, please don't get involved with this rubbish company (read more)
Written on: 03/05/2009
Tesco DVD Rental has a slow turnaround and the priority system seems to work in reverse, the disks you do want don't get sent out, the disks lowest in priority seem to find their way to the front of the queue. Good response to reports of bad disks, unfortunately too many opportunities to find that out. Random and unreliable. (read more)
Written on: 20/03/2009 by potato pizza (1 review written)
We have recently signed up to the 3 month free trial with Tesco DVD and I can safely say we will not be staying on with them after it expires. We send back the DVDs promptly but then do not get another one for about 5 days. We have not so far had any DVDs from the TV series we have asked for and whichever is the most random and unpopular DVD on our list is most surely the one they send out. Dreadful. (read more)
Written on: 25/02/2009
We have been with Tesco DVD rental for over a year. At the beginning everything was perfect - fast delivery and high priority movies sent out first. However, this changed and now we have not received more than 7 movies a month altough we are on unlimited package. And they seem to forget our priority rating as well..... (read more)
Written on: 28/07/2008 by djb1 (2 reviews written)
Having joined with Amazon and had no problems but since changing to Lovefilm I have had lots of problems with Lovefilm and now Tesco. Unauthourised billing from my account and late dvd's. My problems started when I tried to cancel.
Both Tesco and Lovefilm which are the same and seem to operate abroad in my opinion have been unhelpful I would give both a wide berth and definitely not recommend both of these. (read more)
Written on: 14/07/2008
The service is terrible. I have sent titles back on a Wednesday and waited almost a week for the next title. Especially slow around the time payment date as I have been close to closing my account but until the title is acknowledged as received the account remains open. Surprisingly as soon as the payment is taken my title shows as received!
Never get a title marked high priority. Usually something so far down the list which is there to stop the stupid not enough titles email I get.
Have... (read more)
Written on: 26/06/2008
In these days of PVR's and on demand tv, what a step backwards for the online dvd rental market to go down the watch what we send you model. I am not talking about getting the latest dvd when it comes out, I am talking about being in control of your viewing. On Amazon I had every film I was interested in on my list. Just before I sent back my latest dvd I would look at the list and choose the next available dvd I wanted to watch. (read more)
Written on: 24/06/2008
Slow delivery. Several times I've sent a DVD back and, despite having plenty of selections on the list, the website tells me "awaiting allocation" (one day lost). The next day I get an email message timed at after 23:00 telling me "Good news! We just posted..." - so that's now two days lost, to minimise their postage costs. Best of all, the service seemed to deteriorate after I signed up for three months up front rather than monthly credit card charges. Ethos seemed to be - customer's... (read more)
Written on: 04/06/2008 by oxfordmale (1 review written)
Firstly, I should point out that, since some of these reviews were written management of Tesco DVD Rental has passed to the abominable LoveFilm. I've been a member since 2004 when it was powered by Video Island and have no doubt in my mind service has deteriorated since LoveFilm and it's Indian call centre came along.
Although I do receive DVDs the real trouble begins if one goes missing or is lost in the post (I have had five go missing this year, although I can't completely blame that on... (read more)
Written on: 07/05/2008 by c4effect (1 review written)
Probably been with Tesco 7+ months now at least, no longer much much longer probably a year or even more so... Cant even remember since I've never had to worry, ok so you don't always get every single priority dvd/game before lesser ones but its not the end of the world. This is a casual dvd/game list all of which you want to watch and play and others more so then others etc etc. Put them on the list and you get them when you get them. All make good watching and playing.. If there was a dvd... (read more)
Written on: 23/04/2008
They started well but now its a waste have 2 discs unlimited as it takes them so long to turn them around, was getting 2 lots a week now only one a week. Will be leaving. Will go back to Amazon, Tesco should not have left it to Lovefilm (read more)
Written on: 22/04/2008 by jeff1164 (1 review written)
Their customer service are very efficient in that you always get a prompt acknowledgment or reply regarding a complaint, but its all useless if the problem is not sorted out as far as I am concerned. (read more)
Written on: 15/04/2008 by Mike London (1 review written)
I have had Tesco send me Blu-ray films that I had removed from my list months back, because it took them so long to send it to me I gave up and rented them from blockbuster. When I complained they were quite rude, insisting that I should check my DVD selection. This has happened twice now, so I have copied my list and e-mailed it to them for future proof. (read more)
Written on: 15/01/2008 by leonie1
Only had these problems in last couple months on the whole I like Tesco's DVD Rental (read more)
Written on: 10/01/2008 by evmk71
I been using this for 3 months. The items in my list as priority haven't been sent in order I asked.
Changed my list on 9th January and an item was sent to me on 10th that was not on my list. Customer service was rude telling me it was on list. I only had HD and Blueray on list so I a startard DVD was not on it. It may have been in September but was removed a long long time ago. However customer service wanted to be shirty and rude and argue it was there but couldn't check my list from the... (read more)
Written on: 23/10/2007 by zpayn
DVD's ordered from Tesco DVD Rental have been delivered really quickly, and the service is very easy to use. (read more)
Written on: 22/10/2007 by Goldian (1 review written)
I've been with Tesco dvd club for 10 months, the range of titles, website, speed of delivery and price is all great. However their customer service is POOR! If you call Tesco dvd club you get put through to call centre in abroad where they are reading off a script. I've received three email in the last 10 months telling me my membership is on hold as they can't collect the direct debit - there has always been funds in the account, this results in me having to talk to the customer 'care'... (read more)
Written on: 11/09/2007 by kemelo (6 reviews written)
Tesco DVD Rental is very poor and I would not recommend, poor customer service, basically if you don't have 50 dvd's on your list you are shoved to the bottom of the delay pile, they don't care for the customer, and they don't have a complaints department.
"every little helps" I don't think so (read more)
Written on: 17/07/2007 by TUUK (3 reviews written)
People who complain about not getting new titles should rethink. You think you're the only one in the UK who wants a newly released film? There will be thousands requesting it. It's unlikely that they have enough copies to go round and it's unrealistic to expect them to. If you want new films, buy them or go to blockbuster. For just general DVDs and Games, I've found the service great. People also complain about turnaround times but as the site itself confirms, it's not always under their... (read more)
Written on: 04/04/2007 by SWBorderer
Poor customer service, fail to take note of complaints properly and blame the customer for the inefficiency.
Tesco DVD Rental offered a much better service before Lovefilm took over, but as I haven't been able to find a better rental outfit, I will have to put up with it. (read more)
Written on: 27/02/2007 by johngt (1 review written)
It would be good if there was any decent competition but since Tesco, LoveFilm and Screenselect now all seem to be the same outfit, that's not really possible. Amazon being limited to 6 per month isn't really an option for me either. (read more)
Written on: 23/02/2007 by Swest (1 review written)
I have had 4 highly rated DVD's, of which one of them I chose 11 months ago, and I have still not received it. My last highly rated DVD that I received from Tesco DVD Rental was 4 months ago. I have complained to them, but I just seem to get standard email responses. It has got worse since LoveFilm took over as well, so I will probably use this website to switch to another company! (read more)
Written on: 20/02/2007 by EdTesco review
Truly awful. I never receive new releases and the only discs I have received for two weeks have been foreign language titles. Customer service is rubbish. Even having 50 titles listed does not guarantee getting a disc sent out. Tesco needs to change their supplier very quickly (read more)
Written on: 25/01/2007 by graham whittley (1 review written)
Started ok but then Lovefilm took over and then poular titles never arrived, also snotty e-mails sent when accidently sent back case without disc, poor customer service, now happy at Amazon ! (read more)
Written on: 22/01/2007 by wellcheesedoff (1 review written)
After 2 months spent trying to obtain the final DVD of a series, (various DVD's from the 2nd series were posted out instead, despite the claim that they send DVD's from a series sequentially). Numerous complaints got me no where so I felt that I had no option but to cancel. I cannot recommend the Tesco service or any offered by Lovefilm. (read more)
Written on: 03/01/2007 by veronica simpleton
I joined the Tesco dvd rental service which was managed by Screen Select about 14 months ago. If you dont want the very latest films quickly they were absolutely brilliant with supplying all sorts of titles from their vast selection. They would dispatch another title to you the same day they recieved it and overall the discs were OK in quality. However Screen Select have just merged with LoveFilm and I am afraid so far the service has just not been the same.
The log in information was at... (read more)
Written on: 05/12/2006 by thecustomerisalwaysright (1 review written)
Oh why didn't I research a bit more before signing up for the 14 day 'free' trial?
I have been totally ripped off. Cancelled my subscription before the 14 days were up but they claim my DVD's didn't get back to them until my billing day so I have been charged £11.47. I cannot prove otherwise and they will not give me a refund. I can have my account re-activated though so that I can receive the service I have (unwillingly/unfairly) paid for. Great stuff... not. Steer well clear. (read more)
Written on: 10/11/2006 by yodachili (1 review written)
If you don't mind watching films from your non-priority list, and if you're quick watching and returning films, then you can watch up to 8 a month on the cheapest option, which makes good value for money.
However, if you're interested in watching recent or popular films, you can forget about it. For example, since I joined Tesco online DVD Rental about 1.5 months ago, Silent Hill has been on top of my priority, but I still haven't seen it. When I complained, the reply was a generic customer... (read more)
Written on: 30/10/2006 by mrkpnh (1 review written)
Tesco do not run their own DVD rentals. They leave that up to Love Film. One word of advice: when you're complaining don't bother with the contact details on the DVD part of the website - go directly to Tesco's customer service, as they're a lot more helpful. (read more)
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