Love Film www.lovefilm.com Reviews

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Latest Reviews

★☆☆☆☆

“Very slow service”

Written on: 28/11/2014 by KaydenceFoley190 (1 review written)

Since Amazon took Lovefilm over, the service has gone rapidly downhill. They take days now to send out a disc that is due, so you end up getting a few a month....waste of money. I have complained about the slow service....they advise that the discs have not yet returned....so, hey, maybe Royal Mail has gone downhill too... RUBBISH SLOW SERVICE… Read Full Review

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★★★★☆

“so far so good”

Written on: 04/09/2014

I recently joined up & in my free month so far the films & service have been good. Discs are in good condition & when I return them within 2 days my next ones are posted out.. So far with box sets in getting discs in order.. I still in my trial period & getting 2 discs at a time, I'm hoping this increases.. I don't have internet/ WiFi access so for me this service is fab.. Hope I stay happy with it! Time will tell… Read Full Review

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★★★★★

“a really efficient disc by post service”

Written on: 11/05/2014 by Faith227 (1 review written)

Love film before Amazon was good , and I have found it even better since the takeover. Amazon have taken more effort to identify films with subtitles , which to someone with hearing problems is of the utmost importance . As long as your list is large- I have 100 titles in mine, I have found the turn around in discs is same day, and high priority titles have a very high chance of being selected. I have nothing but praise for the staff involved in this, some care is obviously being taken-… Read Full Review

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★☆☆☆☆

“Lovefilm: terrible service since Amazon took over”

Written on: 04/05/2014

The Lovefilm postal service used to be great, until Amazon got its grubby mitts on it. I think that they must be deliberately trying to kill the service off to get everyone subscribing to Prime. I have had countless scratched and unplayable discs over the last few months, and despite informing Amazon and returning the discs with a note on the envelope explaining that the discs are damaged, they are kept in circulation. After receiving Avatar several times in an unplayable condition, I… Read Full Review

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★☆☆☆☆

“hopeless mess”

Written on: 07/04/2014 by EliseMcIntyre (1 review written)

lovefilm used to be a fairly good service. now they have changed all that to a website unbelievably difficult to understand, they are obviously trying to get people to stream rather than rent dvd's so time to say bye bye to them!!… Read Full Review

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★☆☆☆☆

“Amazon have killed LoveFilm”

Written on: 14/03/2014 by Baird133 (1 review written)

I have been with LoveFilm for around 2 years. Subscribed to the 3 discs at home as well as the streaming. It was a superb service. Then Amazon took over. Now I struggle with the Amazon menu system. Often discs are offered that are not part of the subscription. This means for those not computer aware and used to the easy honest old LoveFilm system, now they will often find added costs to their bill. I tried to stay with the old system as long as possible but last month, Amazon forced me to… Read Full Review

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★☆☆☆☆

“dreadful since amazon took it over”

Written on: 11/03/2014 by DwayneHolloway (1 review written)

Had no films through for 2 weeks. Customer service dreadful… Read Full Review

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★☆☆☆☆

“bad, but got worse.....”

Written on: 10/03/2014 by StopFraudulentTrading (1 review written)

Have only given 1 star as its required for this review. Avoid lovefilm like the plague - they were poor before they joined amazon in that you rarely got what you wanted sent to you (this despite their impressive catalogue which was the only thing that kept me hanging on with them), but since joining with Amazon they've gone completely to pot- although my account with them is supposedly current, I haven't received any new discs for over a fortnight! Here's hoping they go bust like blockbuster!… Read Full Review

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★☆☆☆☆

“This used to be great but is now awful”

Written on: 04/03/2014 by gallowglass (1 review written)

I have had lovefilm almost since it started with unlimited rentals with 2 disks at home at any one time. In that time we have seen hundreds of movies and apart from a few delays the service was great. Now that Amazon have taken over its all want to hell and now they want to charge for movies we've already subscribed to see. They appear to be deliberately killing off the postal titles to force you to use the streaming which has serious buffering issues. I will be cancelling my subscription asap… Read Full Review

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★★★★★

“Great service”

Written on: 03/03/2014 by MoriahHollis340 (1 review written)

I didn't know whether to join Netflix or Lovefilm - tried both and since Netflix don't do postal discs their selection is weak. Been with Lovefilm over a year, a typical week with no bank holiday's: I post back DVDs on Monday, new ones arrive Wednesday. I post back DVDs on Wednesday, new ones arrive Saturday. Only around 3 discs were unplayable after trying to clean them, no problem informed them and they sent out another asap. Never had any problems with the Instant side either, not a great… Read Full Review

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★☆☆☆☆

“DON'T SIGN UP!”

Written on: 08/02/2014

I would strongly recommend you don't sign up to Lovefilm! The condition of the DVD's is appalling; either grubby or damaged and unplayable. They don't bother contacting you to add more titles to your rental list, they just stop sending you anything. They also have issues of films not streaming properly on Talk Talk broadband. But worst of all, is when you try to cancel with them, they just carry on taking money from your account. I've now opted for a streaming only account with NETFLIX and it… Read Full Review

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★☆☆☆☆

“lovefilm no thanks”

Written on: 05/02/2014 by redroulette (1 review written)

the instants package is far to limited what is on offer are at best cheap made for dvd films, the dvd the blue ray package had the films i wanted to watch but at 7.95 for one film a month is over priced one of the films i was interested could be purchased for a couple of pounds more and its mine, sorry lovefilm is poor i had to give it 1 star to write this review i also tried netflix and they was in the same league the 4th division, these two will be taking the blockbuster route if they dont… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 19/11/2013

Avoid avoid avoid - rang customer services to activate my account as i could not access it online was told i would have to ring back as i could not answer security questions and would have to get them online!!! Well thats why im ringing because i cant get online - well we cant do anyting until you go online!!!!… Read Full Review

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★★★★☆

“worth it”

Written on: 18/11/2013

There are many films you cannot find elsewhere and they have always sent the dvds straight away. I have only had 1 damaged dvd after 1 1/2 years. The the steaming works perfectly and never spends time buffering like many other online services. I really cannot understand the problems many users seem to have trying to use lovefilm… Read Full Review

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★☆☆☆☆

“Don't!”

Written on: 25/10/2013 by Waltharp (1 review written)

What a waste of money! Love the idea but a poor choice and even with fibre the feed is always dropping out. Quite simply, do not pay for this!… Read Full Review

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★★★★☆

“Films through your letterbox!”

Written on: 24/10/2013 by janesmith1975 (36 reviews written)

I have been a Lovefilm member for a few years now and the only downside sometimes is which film I get next. Even if I prioritise the ones I want to see first I'm not always guaranteed to get them. Although I do like the surprise factor when my next rental comes through the letterbox not knowing what is inside. Great idea - beats getting in the car and driving into town to pick up a film… Read Full Review

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★★☆☆☆

“Lovefilm have sent me FOUR DAMAGED COPIES of the same film”

Written on: 02/10/2013 by annoyedwithlovefilm (1 review written)

I used to think that Lovefilm were brilliant and recommended them ad nauseum to family and friends. However, their service really has got worse over recent months. In the first couple of years of membership, I don't remember receiving one faulty disc. This year, though, I have received around 9 discs that skipped, jumped or would not play at all, including FOUR DAMAGED COPIES of the same film. I have complained to customer services, and they have added extra discs to my allowance; but I don't… Read Full Review

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★☆☆☆☆

“Dreadful HateLoveFilm Service”

Written on: 02/10/2013

Their app has been removed from my LG TV. What sort of service is that? What sort of organisation is that? Words FAIL… Read Full Review

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Lovefilm-Complaint's Comment

Written on: 14/10/2013

I rang LoveFilm to complain about the exact same issue, to be told I should of recieved an e-mail on the 3/10/13 offering me a voucher to obtain a player that supports thier app. All sounds good, doesn't it, until you realise that its a SONY basic unit (i have an LG 3D player) . Why, if my whole entertianment system is LG would I want a SONY. Lovefilm must be getting somthing from SONY for this. I was told I would still have to use my LG to play 3D movies. I don't have room for 2 bluray players in the same unit, nor should I expect to keep changing them every time I wish to watch a 3D film. I have searched the net and this change in service has gone very much un-published to say the least. As a parting note their customer service team in one of the 3 calls I have made told me if I didn't like it just sell the SONY and buy what you want. What a crock of ..... Its now Monday 12th and still no e-mail. I have had an account for a long time, going to re-think this one now.

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★☆☆☆☆

“Do not use lovefilm!”

Written on: 28/09/2013

Decided to do the 30 day trial, then cancelled before the end of the month due to the poor choice of films. 7 months later, I see on my bank statement that they have been charging me £4.99 every month. I can't believe I didn't see it! I never got a cancellation email, even after I cancelled it the second time. I feel completely robbed. Would not recommend this to anyone… Read Full Review

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★☆☆☆☆

“No bloody sound”

Written on: 22/09/2013 by Shaddy0625 (1 review written)

Clicked on half a dozen films but they are All silent. What a waste of money. Will definitely be Cancelling… Read Full Review

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