Love Film www.lovefilm.com Reviews
Latest Reviews
★★★☆☆
“Great DVD's - Poor Blurays.”
Written on: 10/05/2013 by StephKofler
I've been with LoveFilm for over a year now. I have the full package which includes the postal service and LoveFilm Instant for £10 a month. I actually received a 6month trial for christmas 2011 from amazon black friday for £13. The postal service is fantastic. I've only ever had one DVD that came late, but thats due to it getting lost in the Post. I reported it to LoveFilm and it was dealt with smoothly. They don't always post my top priority, but it's never to much of an issue. My... (read more)
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★☆☆☆☆
“AVOIDDDD”
Written on: 23/04/2013 by sabrinaS28
ti decided 2 try the free trial. the cancellation process is utter rubbish. i tried cancelling b4 billing date but the system would not allow it then they cancel following many cancellation requests after billing me. thiefs. customer service was v unhelpful. am paying a months bill and not even using it. daylight robbery. Also the choice of movies/programmes are rubbish, netflix is better. (read more)
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★☆☆☆☆
“watch out for their sneaky cancellation rip off.”
Written on: 21/04/2013 by mr-button (1 review written)
what kind of company takes your money for a monthly subscription then if you cancel your payments for the next month basically block your service for the period you have paid for. don't be FOOLED by the offer to continue watching during the cancellation process as this just means you have NOT cancelled. I cancelled and said yes I'd like to watch until the end of the month and they just took the next payment. I cancelled today when I found out and NOW can't use their service even though... (read more)
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★☆☆☆☆
“Rubbish”
Written on: 20/04/2013
Love film ha, what a load of rubbish, poor service, signed up last week for month trial, still waiting for DVDs to arrive, so the month I get for free trial, I have already lost 10 days due to the fact they ain't sent me any! Signed up for blockbuster yesterday, DVD arrived this morning, brilliant service! Don't waste your time with love film, it's a joke, stick to blockbuster! (read more)
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★☆☆☆☆
“really crappy”
Written on: 17/04/2013 by csm-ecosse (1 review written)
i wanted to try this online streaming I thought it could be good,but being a bit of a film geek ive watch many of the movies that love film have, ive already seen them, they just cant keep up with what I would like to see , id be happy to pay a bit extra to watch films on stream if they where up to date releases but im afraid for even as cheap as it is just now it just aint worth it , if you are like me and cant watch a film twice stay away it sucks (read more)
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★☆☆☆☆
“Waste of money”
Written on: 16/04/2013 by moropio
I cancelled my account the next day of the payment, because I did't want to pay the next month. I supposed that I was going to be able to "enjoy" for the last month (because I had already payed for it) I couldn't, and they make me to pay again to reactivate my account!!!! (read more)
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★☆☆☆☆
“great expectations... poor result and experience”
Written on: 10/04/2013 by unterschriber (1 review written)
I have been subscriber of LoveFilm for quite some time now... first I was using only the Dics at Home plan's.... got bored of receiving movies that, although were in my playlist, were not my very first or second option... Feel waisting my money... then I change over to LoveFilm Instant (Watch Now). Initially looked really great... the first month and a half was great... of course... after that I could realize that the good selection had finished... and the only movies available for us to... (read more)
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★☆☆☆☆
“VHS ”
Written on: 10/04/2013 by Madchamps
Like a really bad episode of you've been framed. Camera jerks made me feel ill so could only watch about 45 mins. So In summery bad film that makes you ill (read more)
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★★☆☆☆
“Needs to get better soon”
Written on: 06/04/2013
Lovefilm instant had a decent choice of TV shows when I joined, although film choice was poor. Now all the TV shows I was interested in have been replaced by old British sitcoms and things that you could probably find for free on 4od. Just looked and in the last 3 months, 21 new films have become available with the vast proportion foreign or biographies. Sort it out Lovefilm or I, and a lot of other customers, will be leaving. (read more)
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★☆☆☆☆
“Bring Back Blockbuster”
Written on: 01/04/2013
Love Film instant is a very poor product. VERY POOR film selection unless you're brain dead and like watching ancient B movies. User interface for film search is also laborious and you can't resume watching if you come back to film at a later time / date. They could learn a lot from BBC IPlayer. Don't be taken in by the publicity - it doesn't offer what it purports to. (read more)
Visit lovefilm.comKieranh14's Comment
Written on: 04/04/2013
You are reviewing INSTANT. You cannot review the entire LoveFilm service just based on INSTANT. The post option has a movie library that is MUCH bigger that what blockbuster had. In fact, with the games option, they even rent out over 500 ps2 and original XBOX games. Most of which you cannot find in any retail stores...
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Showing 1 - 10 of 445 Reviews
★☆☆☆☆
“Very poor choice”
Written on: 30/03/2013
Seems like a good idea to be able to watch a film as the urge takes you instead of having to sit and draw up wish lists. The problem with Lovefilm instant is that anything good that you may decided you'd like to watch WILL NOT BE ON THE LIST! The films avalible seem to be 99% B films. Utter rubbish. If you don't believe me sign up for the free trail and I bet you'll have cancelled before the end of the evening. Could have been good but is poo. (read more)
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★★★☆☆
“Pretty Average”
Written on: 27/03/2013
Their streaming service is pretty average because I have got a 60" Plasma and also True HD Surround Sound system which I cannot make full use of when streaming as most of their movies are not HD and sound is only Dolby Digital (lossy). This puts me off streaming as well as their limited choice of films. Netflix is better for streaming as they have many films that actually play in 720p hd, however, their film choice is even less than Lovefilm. The post service is pretty good but their turn... (read more)
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★☆☆☆☆
“Take love film on Holliday you can log on to buy...”
Written on: 27/03/2013
Take love film on Holliday you can log on to buy anything but try to watch any thing Will not connect leave it at home . Hope I can get my subscription payment back ? (read more)
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★☆☆☆☆
“Absolute garbage”
Written on: 25/03/2013
I managed to watch 3 hours of a series one day, then kept getting error message 'please try again later'. I emailled their customer support and got a stock cut and paste reply suggesting I update Silverlight. My silverlight is up to date, the service just does not provide. Cancelled due to fecal product, old titles, and poor customer support. (read more)
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★☆☆☆☆
“Don't waste you money on online stream subscription”
Written on: 17/03/2013 by raskar (1 review written)
Avoid any offers, try it for one month for free to know your self how worthless it is. Library is very small and mainly old movies. What is weird is some films are available to order as a DVD but not watch online :) My favourite experience with this garbage service is i was streaming a movie and i couldn't finish on the day, two days later it was taken off the online streaming list. I had an offer of 6 months for a tenner, i cancelled after three weeks. Rubiiiiiish (read more)
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★★☆☆☆
“Priority list broken, pushy retention dept. ”
Written on: 15/03/2013 by soa2k10 (1 review written)
If you're looking for a game rental service, avoid LoveFilm. They have a "priority list" which means absolutely nothing. I added 4 games and set 'Black Ops 2' to the highest priority. Instead, I received two low priority games which used up my 2-disc allowance for the month. There was no guarantee I'd ever receive my top priority games and no estimated time for how long I'd be waiting. Completely useless. Oh, and you have to call a call-center in India to cancel your service who throw... (read more)
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★☆☆☆☆
“Failed to follow the Market!”
Written on: 14/03/2013
Lovefilm was okay in the days when laptops and desktops were the mainstream, then came touchscreen phones and Tablet computers...ANDROID becomes 70% of the market share and guess what? Love film won't stream on Android! Get with the times Lovefilm before time runs out! Move with the market and not against it because Kindle fire sales will not compensate for the customers you are hemorrhaging!!! (read more)
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★☆☆☆☆
“I would not recommend this service to anyone. There...”
Written on: 13/03/2013
I would not recommend this service to anyone. There are constant payment problems, the customer services are disgusting, I've called three times due to problems 2 out of those times, the person on the line has managed to cause an argument telling me it's not their problem, disgusting service, absolute rip off (read more)
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★★★☆☆
“Hard copy renting system works well but Lovefilm...”
Written on: 13/03/2013
The actual renting of dvd's is quick and efficient and the selection is pretty good but Lovefilm instant is dire, there's not much choice and there is always streaming/buffering issues even though I have very fast broadband with no streaming problems on any other platform. Get Now TV by Sky instead, no posting back and forth and great streaming. (read more)
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★★☆☆☆
“Just about to cancel - so little choice on instant”
Written on: 21/02/2013
The range is so poor, I usually find there's more on tv and usually more recent films too. every month i check the new releases and feel disappointed so it's going this month! I'd be happy to pay more but have access to a much wider range without the posting hassle. Will consider this again if and when the choice improves. (read more)
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Showing 11 - 20 of 445 Reviews
★☆☆☆☆
“RUBISH!”
Written on: 11/02/2013 by LayladylaySarah (1 review written)
Total rubush! I have just cancelled my lovefilms after the trial,not once did i get a film delivered that i had ordered,after i cancelled they still kept sending films i didnt pick and even though it only £4.99 a month they have taken £9.99 out of my account even though i only had them a month. (read more)
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★☆☆☆☆
“poor choice”
Written on: 09/02/2013
there is hardly anything decent to watch on lovefilm. had the free trial and would definitely not spend money to continue using the service. dont waste your money. (read more)
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★★☆☆☆
“Would not recommend”
Written on: 03/02/2013
I have love film on my ipad, and when I want to watch a film, I want to watch it there and then, so I thought love film instant would be good. Unfortunately most of the films that I wanted to watch, you can only rent by post!! How annoying is that!! Will not be renewing until there are more watch now options. Also I have recently purchased Apple TV, and it is not possible to watch love film through it, even when trying to mirror the image. I am now using Netflix, which has a wide range of tv... (read more)
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★★★★★
“Really upped their game”
Written on: 31/01/2013 by Drinkduffbeers (1 review written)
Turnaround times much improved since amazon took over. Frequently send me my top choices and the instant element is an added bonus. I only wish they had the option for five discs at a time. Overall very happy with the much improved service (read more)
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★☆☆☆☆
“POOR SERVICE”
Written on: 30/01/2013
THE STATE OF THE DVD'S IS VERY POOR, RANGING FROM DIRTY & SCRATCHED TO UNPLAYABLE.I FINALLY DECIDED TO CANCEL MY SUBSCRIPTION AS THEY HAVE BEEN TAKING MY MONTHLY FEES BUT NOT SENDING ME ANY DISCS! MY TITLE LIST NEEDED UPDATING BUT THEY DIDN'T BOTHER TO LET ME KNOW. (read more)
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★☆☆☆☆
“Terrible”
Written on: 26/01/2013 by Larry0195
Awful selection of films!!!! What's the point ?? And even on standard quality it still streams badly ! Will be cancelling tomorrow , oh and Netflix is just as bad too (read more)
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★☆☆☆☆
“Awful, words cannot describe how bad they are”
Written on: 23/01/2013 by clairem3512
Signed up for free trial, films selection terrible for the streaming service - finally found something to watch then 3 minutes into film it stopped, saying 'this is unavailable, please choose another title'. Then to add insult, the wii remotes stopped working as soon as we signed up to the service. I rang customer services to query if there was a glitch and anything we could do to get the remotes working - the answer from them 'not our problem' - repeated 3 times!!! Good customer service... (read more)
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★☆☆☆☆
“Poor film selection; misleading cancellation form”
Written on: 18/01/2013
When you go to cancel your subscription, note that you have to click through three or four pages. The third page is very similar to the main homepage, and the confirm cancellation button is positioned way off the screen. If you don't receive an email confirmation, it's not cancelled. (read more)
Visit lovefilm.comPeet182's Comment
Written on: 21/01/2013
granted it isnt as simple as it potentially could and should be, however, I would always suggest to pick up the phone to cancel - the telephone staff are fantastic and very prompt.
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Soa2K10's Comment
Written on: 15/03/2013
You now need to phone a call center in India to cancel. They're extremely pushy too and ask for way too much information.
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★★★★★
“Excelent, great selection of DVDs and so easy”
Written on: 16/01/2013
Great, I love it. Love film is so easy and simple to use and has never let me down. Films are sent home quickly and the instant version is excelent as well, great quality even on my terrible internet and they are excelent if watched on a big screan, however they do not have a large variety of films on instant so I would suggest by post aswell, however it is still great value for money there is always something to watch for every mood and every one. I have never been let down by the... (read more)
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★★☆☆☆
“Good, but they dont add enought new films”
Written on: 16/01/2013 by mlatterly (2 reviews written)
Love film is good, it works well on my TV, but they add probably 5 new films a week (most of which are terrible). I don't mind that some of them are bad it can't just be blockbuster latest releases, but I just wish they'd add more new films even if they were old films. (read more)
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Showing 21 - 30 of 445 Reviews
★☆☆☆☆
“Worst con company with terrrible customer service”
Written on: 15/01/2013 by sacrosant
Signed up with lovefilm 3 months ago and I was only able to access my account once after I have made the initial payment. Couldn't login after that as all my attempts brought me back to the homepage again without being logged in. I tried password recovery and also tried to login through my iphone and tablet but nothing works. So I emailed lovefilm for assistance and I got a standard reply asking for more information which I provided. Then there was no reply. I wrote in again after 2 weeks... (read more)
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★☆☆☆☆
“Terrible £5.99 for rubbish”
Written on: 15/01/2013 by reviewdon (1 review written)
I just want to warn others please do not use this service. I subscribed to DVD rentals only and was charged £5.99. The entire database has very old films and ones you want to watch never get posted out. I would just like to make it clear that if you want to watch latest releases Love Film is not the company to use. I will be looking into some other options but am extremely disappointed especially since this company in owned by Amazon. Please do not subscribe you even get charged an entire... (read more)
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★★★★☆
“Lovefilm ”
Written on: 07/01/2013
I use lovefilm for dvds and for streaming and find the service to be very good, I receive dvd's very promptly and although the streaming service has a limited selection, for the price I am paying, I find it very good value. I have a kindle fire hd and although my broadband bandwidth is low, I get excellent picture quality from the streaming service. (read more)
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★★★★★
“ Lovefilm are better for hard to find movies”
Written on: 01/01/2013 by bobetjo (14 reviews written)
I started with Tesco DVD rental at just under £11 a month. They were pretty good for hard to find films. We like foreign films, some of which you cannot even buy. However Lovefilm took over the Tesco accounts, which they were running anyway. I got a price drop of over a pound and a lightly better selection of movies. What's more they threw in for free streaming films. OK the selection is a little old but it costs nothing. Once or twice there were hiccups with lost DVDs but they did not... (read more)
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★★★★☆
“No complaints here but iphone viewing would be good”
Written on: 28/12/2012 by tonyactfn (2 reviews written)
Ive been with lovefilm now for just over a year and it has saved me a fortune in buying dvds and bluerays. Its nice to have a collection but most of the time they end up being rubbish and never watched again. I pay £9.99 per month for two discs at a time and online viewing. The discs are sent out pretty quickly but it would be nice for a few more newer titles viewable online and also being able to view on iphone would be really good. All in all no problems here but I havent obviously... (read more)
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★☆☆☆☆
“AWFUL, A DISGRACE AND OUTRIGHT RUBBISH”
Written on: 27/12/2012
LOVEFILM INSTANT IS RUBBISH I HAVE JUST SIGNED UP FOR A FREE TRIAL AND I CANT WATCH ANYTHING IT IS A BAD WASTE OF TIME I HAVNT TRIED LOVEFILM BY POST BUT I AM NOT GOING TO, JUDGING BY THE DISGRACEFUL SERVICE ON THE INSTANT. THIS WAS A WASTE OF TIME I WOULD PREFER NETFLIX EVEN IF THE CONTENT IS VERY LIMITED YOU CAN ATLEAST WATCH STUFF UNLIKE LOVEFILM WERE THERE ARE ONLY RUBBISH FILMS FOR INSTANT MOST OF THEM WERE RELEASED IN THE 1900S (read more)
Visit lovefilm.comSusanrendell's Comment
Written on: 31/12/2012
I have just signed up to love film instant on the free trail now that you can stream through the Wii but the whole thing has been a complete waste of time as I cant access anything as everything is only available to active subscribers( what ever that is as I thought I was)
I have subscribed to Netflix for the last 12 months (only because my mother was ill and had to live with me for a while and she likes the old films) but from the moment the details were in the computer I had it all set up on my iphone pc and TV with no trouble at all !! So when lovefilm instant advertised that they now streamed through the Wii I signed up straight away as, as a family we really like the netfflix and have watched loads of films so I thought lovefilm would add some more variety
How wrong!! it has been a pain from start to finish so am wasting the 30 days free trail while waiting to be activated dont know how long that is goin to take So if netflix can do it straight away why cant Loveflim why have you got to wait for what ever it is as it is not exactlyna 30 day free trial as on my account they have the date of when they will take the payment Its a real CON
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★☆☆☆☆
“kindle streaming is pointless”
Written on: 20/12/2012
Why is it that if you want movies posted to you there is a greater variety than if you want to stream the movies on a kindle fire. Its a completely pointless exercise for Lovefilm to advertise something they cannot provide, substandard rubbish yet again! (read more)
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★☆☆☆☆
“Shocking customer service”
Written on: 20/12/2012
Up until recently I had been receiving a reasonable service from Lovefilm. However since mid-November the service has gone downhill dramatically. I use the DVD option rather the the streaming (picture quality is truly awful) and have noticed it is taking longer and longer for discs to sent out and received. I therefore sent an e- mail to customer support complaining about the service. In fact several e-mails were sent because the staff either didn't read or couldn't understand my mails and... (read more)
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★☆☆☆☆
“Incredibly disappointing....”
Written on: 07/12/2012 by kokkie (1 review written)
Incredibly exasperating - before lovefilm took over sofa cinema it was a good service: now they dont send films out, there are problems booking them and i seem to spend as much time trying to get help as I do watching the movies. And the rumours that they dont get new films promptly (so that you buy them from Amazon) are convincing: sofa cinema never seemed to have such a long lead in until they got taken over by lovefilm. It is a shame but I would really advise anyone to check out the... (read more)
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★☆☆☆☆
“Taking unauthorised payment from my bank account!”
Written on: 01/12/2012
I had a month's free trial of Love Film when I first got my Kindle Fire. This came with the package and was not requested, but now, after a month, I have found that Love Film have taken £4.99 from my Bank Account, which I did not authorise. Please do not take any more monies from my account and furthermore I would like a refund of the £4.99. (read more)
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Showing 31 - 40 of 445 Reviews
★☆☆☆☆
“WORST CON EVER!”
Written on: 30/11/2012
I don't even know how this site can have more than a 1 star I wouldn't even give it the 1 star. But its the lowest I can go... They're still trying to charge me £19.99 even though I rang up 2 weeks before my trial ended. Spoke to a guy called "Asad" On the phone. Couldnt speak a word of English. And it sounded as if he was reading off a step by step sheet to keep me on Lovefilm. Went through all the hassle of trying to cancel my subscription but "Asad" was trying to keep me on... (read more)
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★☆☆☆☆
“Lovefilm dvd rental: Inflexible, doesn't meet needs”
Written on: 26/11/2012
I've (re)signed up for the DVD by post service. Instead of you being able to choose what you want, you're supposed to have a list where you prioritise what you'd like to have sent to you. This appears to be a pretence - what actually happens is they send you whatever is *their* priority. If you're halfway through a TV series, they start you off on another series, then another, and before you know it you've watched the start of several series with no idea of when or if you'll ever see the... (read more)
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★☆☆☆☆
“Disgraceful”
Written on: 25/11/2012 by ethan_3000
Ive has love film for a while now. And I thought it would get better. I often watch things through my xbox if there is nothing on sky etc. All the films on the list are very bad. Films I have never even heard of and are simply terrible and embarrassing to watch. Also the buffering of videos is very poor. No matter how good your internet may be it wont work properly. Overall I am very disappointed in this all and I have already cancelled my membership. (read more)
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★☆☆☆☆
“Waste of time and money!”
Written on: 23/11/2012
Yes, they are all smiles to your face then when you have a problem they are no where to be seen. Somebody 'Jeni', which I guess is there generic letter signature, just waffles on and doesn't answer your questions. You put films in the priority field, low and behold it bypasses these and sends the lesser selection which is way down your list. I think they guess people will just sign up and act in the usual British manner of shrugging and accepting the poor quality service and lack of... (read more)
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★☆☆☆☆
“Limited service and scam-like billing”
Written on: 23/11/2012 by hades200082 (4 reviews written)
My wife and I signed up to LoveFilm as an alternative to having a movie package with Sky. After logging in and looking through their selection I was underwhelmed to say the least. They had 2-3 new-ish movies that I was interested in and the rest of their selection was mostly much older movies, straight to dvd (i.e. rubbish) movies or TV shows. After a couple of months we decided to cancel the service. I watched as my wife requested that the service be cancelled via their website. We... (read more)
Visit lovefilm.comFouldsy's Response to hades200082's Review
Written on: 27/11/2012
Had exactly the same problem.. But instead of it being a couple of months it has now been 10 months. I fell for the same trick they have used with you and your wife. I got the confirmation screen, and since have not used the service once.. However, I have been paying for this service for 10months! Do you think there is anyway I would be able to get a refund considering I have not used the service at all?
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Hades200082's reply to Fouldsy's Comment
Written on: 27/11/2012
The only way to do so would be to send them a legally worded letter initially explaining why you believe they have fraudulently obtained funds from your account.
Be polite and research your rights first... .but ultimately if you can't get them to agree to a refund you could try talking to your bank / card company about it. If that fails your only other recourse would be to take it to a small claims court.
I'm no solicitor though, so you should seek legal advice before pursuing it.
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★☆☆☆☆
“nothing good ”
Written on: 22/11/2012
Lovefirm is worest services ever I been waiting two weeks for my rentals (read more)
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★☆☆☆☆
“A POISONOUS GIFT!!”
Written on: 22/11/2012 by Abbah (1 review written)
I firs sign up for a 45 days free trial, filled in my bank details and that was it. Then disaster!! I received no email confirmation, could not login or be reminded a "my mysteriously Forgotten password". so I thought the account was not properly registered therefore perhaps IT IS invalid and so did not bother trying again or contacting them; 45 days later, loveFilm started collecting money from my account! I STRONGLY SUGGEST YOU LOVEYOURSELF AND STAY AWAY FROM THEIR POISONOUS GIFT (read more)
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★☆☆☆☆
“Fraudulent Account Use ”
Written on: 12/11/2012 by travelgecko (1 review written)
I signed up for the service in June this year and watched one film (from their very limited selection) I then cancelled (or so I thought) through the website, before the end of the free trial period and believed that would be the end of it. Checking my bank account now, I find that they have since billed me every month since (five months in total) so started to argue the toss backwards and forwards (with a different member of customer service responding to my email each time - ever heard... (read more)
Visit lovefilm.comTravelgecko's Response to travelgecko's Review
Written on: 14/11/2012
Update on my case above:
Dear Michelle,
Thank you for your email, and please accept my apologies that your LOVEFiLM account has been used without your knowledge.
Having reviewed some of the titles that have been viewed on your
LOVEFiLM account, the IP address used to stream all of the titles that have been viewed appears to be the same. However, this is not the IP address that you have provided for us.
With regards to processing refunds on your account, there are two issues
here. Firstly, it appears that when you attempted to cancel on the
website, the cancellation was not confirmed. This means that your
account remained active and subject to billing as usual. Technically these charges would therefore be valid and non-refundable and any refund would be as a gesture of goodwill.
The complicating factor here is the fact that so much service has been
used. As a number of titles have been watched between you attempting to cancel your account on 03/07/2012 and 06/11/2012 when the last film was watched on your account. As the service has been used consistently since you tried to cancel your account, unfortunately, we would not be able to refund any payments to you as service has been used. As you have
reported that this use recorded on your account was not you, this would mean that your details have been used fraudulently. Again, this means that we would not be able to refund you directly for this service time.
As the merchant party, we cannot be held responsible for fraudulent transactions. I therefore kindly ask that you contact your bank so that they can look into this and can pursue refunds on your behalf where appropriate. To prevent any further unauthorised use of your account, I have blocked the account from reactivation so any attempt to reactivate the account would have to be approved.
I am sorry for any disappointment caused by this matter and apologise that we cannot do any more to help you with this. Of course we will be happy to assist your bank with any enquiries that they may have. if we can be of any further assistance, please do not hesitate to contact us.
Kind regards,
Gareth
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★★☆☆☆
“No gay films online ”
Written on: 05/11/2012 by Razikx500 (1 review written)
All gay movies need to be rented through post... I think it's big discrimination .... (read more)
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★☆☆☆☆
“Absolute rubbish!”
Written on: 21/10/2012 by bojack (5 reviews written)
Lovefilm have been awful from go, what a mess; they couldn't organise a p*ss up in a brewery. It all started when a Lovefilm sales rep popped round our house on their door to door sales. She was lovely and asked if I went to the cinema a lot to which I explained I would like to but it was too expensive. She the told me with excitement that I could watch cinema releases with Lovefilm and I didn't hesitate to sign up with 3 months for the price of 1 and apparently, as she described, new... (read more)
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Mr-Button's Response to moropio's Review
Written on: 21/04/2013
exact same thing happened to me...
when you cancel you can say I want to keep watching - if you do and don't cancel then they take money the next month too!!!!
so the whole cancel process is a massive and very DELIBERATE rip off. this really does show the measure of the company.
they deliberately don't make this whole cancelation process clear and I'm certain they have r i p p e d off many many people this way.
Lovefilm - I hope you go broke!