Blockbuster www.blockbuster.co.uk Reviews

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Latest Reviews

★☆☆☆☆

“I wish I could give them NO STARS”

Written on: 11/11/2013 by Terribubbles (1 review written)

I have had the same issues as everyone else on this review, can't cancel subscription online, call number, automated answer. I googled head office details and called too, looks like the rats have already deserted the sinking ship (no answer). So my advice to all of you is..... Clear your 'lists' of DVDs, make sure there are none, and then try and remove any saved cards (debit/credit) if you have purchased in the online store. Email them through the system telling them you wish to cancel, both… Read Full Review

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★★☆☆☆

“Stopped trading ? ”

Written on: 10/11/2013

Blockbuster never said if they received disc I returned 10 days ago. Next rental disc kept saying " processing " for 3 days. No replies to my emails and no one answers phone .  Service has been good until two weeks ago . I cancelled subscription by informing them and credit card company. I think they stopped their online rental but won't admit it… Read Full Review

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★☆☆☆☆

“BLOCKBUSTER Cannot cancel, all gone quiet”

Written on: 07/11/2013

I have been a member of Blockbuster online disc rental for about a year and it has offered a reasonable service. This is until the last 2 weeks. I have sent discs back and it still says they are out on rent. The other disc i chose as a topticket has been in processing for over a week and all it says in my list of 50 titles is 'Attempting to allocate stock'. I have emailed but no reply, I have called them but its just an automated voice saying they cannot deal with my call at this time. Its all… Read Full Review

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Robmay90's Comment

Written on: 08/11/2013

EXACTLY the same thing is happening to me. Literally word for word. All a bit worrying.

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Scotia72's Comment

Written on: 11/11/2013

I am in exactly the same prediciment m8,I've been a member for a year and a half and not once have I been late with a payment. I had 1 game on rent and was waiting for 10 days for a top ticket to finish processing so I sent game back and it still says on rent and I can't cancel account or remove payment card from account-i have sent 10 e-mails without reply and the phone line says to e-mail instead! WHAT A JOKE! So I cleared my whole rental queue list (and they had the cheek to e-mail me to say i was low on choices to rent!) So I'm going to go into mybank to tell them not to pay blockbuster ever again. They are just ridiculous and where the hell is the customer service? I am really dissapointed in them.
But on the bright side of things, I have just signed up to boomerang.co.uk game rentals online and I had finished putting 5 games onto my list and within 2 minutes 1 was dispatched which I received next morning. So I would advise you to join them m8. Happy gaming!

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Bob050381's Comment

Written on: 09/11/2013

done some googling found their blog on website which says they are closing blockbuster by post, why they couldn't have told us this I don't know, it really isn't easy to find on their website either, while signing up for by post rental (that no longer exist) is front and centre, it's shocking customer service.

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★☆☆☆☆

“2 weeks trial, 0 films delivered, no option to cancel”

Written on: 07/11/2013

Do not sign up. I cant believe trading standards have not stopped this national company from repeatedly scamming customers by not providing the service they advertise, not being able to contact via email or telephone and not having any control over how much and when they take your money despite cancelling subscription… Read Full Review

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★☆☆☆☆

“cancelling”

Written on: 06/11/2013

had problems the first time they went in adminstration, but now for the second time. That's it! if you cancel your subscription via your account. you can't, you are asked to phone a number. when you call a recorded voice says they can't take a call. Asked my bank to stop payments to blockbuster and hopefully this will work. Should have cancel after the first time they went bust… Read Full Review

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Bob050381's Comment

Written on: 09/11/2013

done some googling found their blog on website which says they are closing blockbuster by post, why they couldn't have told us this I don't know, it really isn't easy to find on their website either, while signing up for by post rental (that no longer exist) is front and centre, it's shocking customer service.

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★☆☆☆☆

“DO NOT USE”

Written on: 06/11/2013 by BungleBlazers (1 review written)

I have been a member for approx. 2 months and things were going great until recently. Suddenly discs they have said they sent haven't arrived, discs I sent back haven't been taken off my list and to make it worse I have been waiting for a despatch for the last week. I've tried ringing them but get a not very helpful automated voicemail. I've tried emailing them and get no response. I called my local store and they advised me to call my bank to cancel any payments to Blockbuster Online… Read Full Review

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Bob050381's Response to BungleBlazers's Review

Written on: 09/11/2013

done some googling found their blog on website which says they are closing blockbuster by post, why they couldn't have told us this I don't know, it really isn't easy to find on their website either, while signing up for by post rental (that no longer exist) is front and centre, it's shocking customer service.

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★☆☆☆☆

“what a joke”

Written on: 28/10/2013 by RoystonHocking (2 reviews written)

takes them 10 days to deliver items bought brands new, have not sent one game to me only movies, no email responses, customer services line is always not working, ordered preowned dredd and it came with out the bluray disc, ordered expendables 1 and came in expendables 2 case. took 3 payments off me instead of 1. robbing company, do not use. Not even the 14 day trial as you wont be able to call them to cancel!!!! i had to pay the post man in order to get my order as blockbuster didnt pay the… Read Full Review

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Notstupidyouknow's Response to RoystonHocking's Review

Written on: 28/10/2013

Blockbuster pay at the post office to send, all parcels are weighed and priced by the post office at the time of sending, it is physically impossible for them not to pay the postage. So that's the REAL croc here.

As for delays in postage, again, down to royal mail, once blockbuster post the items, then its out of their hands, they have kept their side of the bargain.

Duplicated payment: This happens, computers dont get everything right, and sometimes mistakes happen.

You CAN call them, you just have to use your brain & google for an alternative number, or ring a store who will try to help you!

Cases may have been switched if others were damaged, whoever picked the case may have been busy and got confused.

You saying you never made a mistake at work ?!

And its not possible to send bluray instead of DVD unless staff are stupid, their filing system doesnt allow it .. however if YOU click Bluray instead of DVD .. then I can see it happening.

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Roystonhocking's reply to Notstupidyouknow's Comment

Written on: 28/10/2013

The movie i bought on the 16th arrived on the 26th however movies i bought on the 23rd arrived the next day.

I have a receipt from the post office of me having to pay the rest of delivery on a bluray movie i bought from blockbuster.co.uk.

The store couldn't help as they are separate from the online store, i found an alternative number and they said the same however blockbuster are meant to be 100% online and stopping the customer service line permanently but they are having trouble updating the website and all emails were lost. I bought dredd 3d with 2d bluray and they only sent the 3d disc.

Its human nature to make mistakes but its incompetent to repeat them. On friday the customer service number was saying the are closed and open monday to friday until 5:30pm and the time was 4pm no mention of the online change anywhere.

Not one game from my list has arrived since joining, ive had to do the store swap in order to get the game i want (includes a 20 mile trip which has to be repeated every 5 days)

The expendable 2 case that came with the expendables 1 bluray is cracked and damaged. The marketplace is very poor quality even with the other preowned blurays ive ordered from them. However the brand new blurays are perfect.

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★☆☆☆☆

“Never recieved game”

Written on: 15/10/2013

I pre ordered GTA and should of had it a month ago yet still haven't received it, I've tried ringing them numerous times only to be kept on hold each time for between 10-20 mins before being cut off. I rung Blockbuster head office who informed me that it's not their problem and there's nothing they can do, i have emailed them several times over the last month but they are ignoring my emails. I'm shocked such a high profile company are scamming me so I now have to go to my bank to report them… Read Full Review

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★☆☆☆☆

“Worst customer service ever !”

Written on: 08/10/2013 by xxxnemxxx (1 review written)

I've tried to contact Blockbuster customer service for the past week, they're not replying to my emails or answering the customer service line. This is regarding an item I bought with them and haven't received, they are very quick at taking money though. previously an item I bought from them shipped to me without the proper amount of stamps where I had to pay to get the item from the post office. Do Not Use This Company !!! Grant… Read Full Review

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★★☆☆☆

“Email complaint sent yesterday”

Written on: 26/09/2013 by Bb4thdan (1 review written)

It is not my intention to cancel,but this week I have been owed 3 titles there were 11 on my list and you have sent me no4 and no10,ironman3 has been on my list as no1 since released,I am going to rent this on pay per view tonight(whats the point of your service if I have to pay someone else to watch what I want)I have took everything else of my list and left Grand Theft Auto V,if I don't receive this within 5 working days I will cancel,this isn't meant to come across as a threat as I do like… Read Full Review

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★☆☆☆☆

“Beware of the "Free" trial”

Written on: 23/09/2013 by grumpy987 (1 review written)

I've started the 14 day online rental trial and I wasn't satisfied with the movie selection, nor the speed of delivery (watched 4 movies in total through 12 days). To cancel the service, I had to call a 0845 number and waited for 50 minutes(!!!) before a customer representative picked up. Because it was the last day of my subscription, they charged me for a next month without notyfying me and I wasnt able to cancel the payment. It's a trap of a dying company, so you all should beware before… Read Full Review

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★☆☆☆☆

“2 weeks, 2 movies, 0 games on "3 Film/Game at a time"...”

Written on: 19/09/2013 by OwenClark (5 reviews written)

They don't have any games, the don't seem to have much in the way of movies either. Some of the movies selection is OK but it doesn't really matter because you aren't going to get them anyway. Cancelling was a pain in the bottom: You are required to phone (no email or online) them during Mon-Fri 9-5 even if you trial finishes on Sat/Sun. You are subjected to THE WORST holding noise (really it's just noise and static) for 20 minutes before eventually you can tell the person you want to… Read Full Review

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★☆☆☆☆

“Blockbuster is broken”

Written on: 27/08/2013

Same as others I joined blockbuster due to no more games rental at lovefilm, they seemed to offer more or less the same service in theory, but 5 days on I have yet to receive a game rental? It just says allocating stock lol, you think they would order extra stock for the extra influx of customers, hate their top ticket so you can be next in line then not lol in theory you could never receive the rental, it just makes me realise how epic lovefilms service was, to be honest I think blockbuster is… Read Full Review

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★★☆☆☆

“games rental is a myth”

Written on: 19/08/2013

I joined blockbuster a month ago, due to lovefilm stopping there game service. However I have not yet received even 1 game rental, even though they are at the top of my rental list. I understand that maybe blockbuster have a big influx of ex lovefilm customers. However blockbuster never reply to my messages regarding them not sending me any games. I would not recommend blockbuster to anyone. Yes they may send you a game, maybe from when the ps3 was launched, but forget anything new. Lovefilm… Read Full Review

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★☆☆☆☆

“Customer Service .....................!!!!”

Written on: 18/08/2013

I recently joined Blockbuster after leaving Lovefilm of several years. I have issues with the receiving any of the Top Tickets they offer, I add them to my selection and never receive? I have emailed several times and not once had a reply. The contact us link on their website has now disappeared, they must been fed up of people complaining. Not good seeing as only been with them a couple of months. … Read Full Review

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★★★★★

“Great Service”

Written on: 14/08/2013 by Qumane (1 review written)

Decided to try out blockbuster due to Lovefilm removing their games in their plan and I'm glad I mad the jump. Got my game 2 days after I tried to rent it but it is to be expected, as it states in their blog that their number of subscription customers have increased by 20 times due to lovefilm removing their gamong service.They are trying their best to buy more stock everyday to meet the demands of new customers. Overall I got my disc 2 days after (Tomb Raided) and will continue with my… Read Full Review

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★★☆☆☆

“Slow Service, Poor Selection”

Written on: 14/08/2013

I have to agree with the majority of the reviews here. They often take up to a week to get new films out to you, and around 60% of the time they're not the films you want. I complained about the amount of time they spend "allocating stock" and was told I didn't have enough titles on my list - I had fifteen! So basically, they often can't even send you an item from your top FIFTEEN. Not being able to send you a title from your top FIVE (or even top ten) would be bad enough, on a regular basis… Read Full Review

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★☆☆☆☆

“disgusting company”

Written on: 03/08/2013

Have placed half a dozen orders from this company over the past few months all of which have been bought and sold as "new" direct from blockbuster.co.uk not the marketplace site. In place of new I was sent second hand, emailed to complain and they even had the cheek to ignore the email. I see this is common practice with the company now to send out 2nd hand in place of new per numerous comments on deal sites/gaming sites and sites in fact which comment on transactions involving the… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 30/07/2013 by Bobbins1984 (1 review written)

I have recently joined Blockbuster after the announcement that Lovefilm are stopping games, and sadly Blockbuster seem to be the only place that offer both. In 3 weeks I have only received 3 discs, out of a total of 8 that have supposed to have been sent. The customer service never respond and this is costing me £10 a month for what is supposed to be unlimited rentals. I only wish Lovefilm would change their minds and keep games as their service was great, but I am a huge gamer. I like the… Read Full Review

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Bodkelly's Response to Bobbins1984's Review

Written on: 13/08/2013

I agree - have had 10 games on Blockbuster list and have received no games in 4 weeks since joining. the movies have always been the older one - new releases no chance!

Just shows how awesome lovefilm were before they broke themselves

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Bobbins1984's reply to Bodkelly's Comment

Written on: 13/08/2013

I've started a free trial with Boomerang games now, and stuck with Lovefilm. It costs a bit more but I'm officially fed up with Blockbuster now. I've had nothing reach me at all in the last 3 weeks! They keep saying they've sent them but I'm just not getting anything, and I've had no problems getting any Lovefilm stuff so it's got to be their issue.

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★☆☆☆☆

“BLOCKBUSTER!SHOULD BE BLOCKYOURDISCS!”

Written on: 17/07/2013 by ADE4SAL (1 review written)

i have £9.99 month unlimited DISCS,WHAT an absolute JOKE.I have been waiting 2WEEKS for new discs all i get is attempting to allocate STOCK.I have sent 8 MRSSAGES&£15 with on hold CALLS.THE customer services are non EXISTANT&A complete JOKE.I want to cancel my contract but it seems IMPOSSIBLE.SOMETHING should be done about it as they are taking my money for nothing in RETURN.A very fed UP&ANGRY CUSTOMER.MR adrian slack… Read Full Review

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