Tesco Broadband Reviews - www.tesco.com

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★★☆☆☆
1.9 / 5
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Horrendous broadband and service”

Written on: 07/07/2014 by baGibson330 (1 review written)

I have had persistent issues with broadband from tesco. for thr past 2 years it has always been poor ish, and I sort of got used to it. In the past 2 months it slowly ground to a halt - I had to reset the router every 1.5 hours several times a day just to get ANY internet. when i complained they just gave me a new router. When I said that did not resolve the problem they eventually sent an engineer out who did nothing to help the problem - i actually found it was worse than before. I have kept… Read Full Review

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★★☆☆☆

“Started off great... 3 months down the line is another...”

Written on: 04/06/2014 by AndersonGonzalez (1 review written)

Ok so its cheap and you earn Tesco clubcard points, and for the first 2-3 months all went well, it streamed Netflix no problems 3 people online at once and it coped, but the last 3-4 weeks is another story, it constantly disconnects or runs so slow ( especially between 3-9pm) even google will not load, but then about 9pm it goes back to normal. I guess you get what you pay for and my bills are £19 a month for line rental and internet... however I think id rather pay more and enjoy the service… Read Full Review

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★☆☆☆☆

“tesco broadband, DO NOT GO THERE”

Written on: 26/04/2014 by 258McNally (1 review written)

I have had Tesco broadband for 1 month,in the evening it's impossible to use , during the day sometimes, I have spoke to the tech support team every day,they just fob me off,so I'll review Tesco broadband on every site there is so I hope other people choose someone else, I have never known this bad of customer support… Read Full Review

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★★★★☆

“New Tesco Broadband Customer”

Written on: 18/01/2014 by Lolly1111 (1 review written)

Left BT who charged me £42 p/m for phone,10GB limit broadband and the awful BT sports. Switch was impeccable - net was out of service for only 1 hour before I had the text and email from Tesco saying it had gone live. Bought a Now TV box, it streams the movies in HD and sports well no issues what so ever. Tidy service and only £15 p/m over 12 month contract. I cannot comment on download speeds and I only ever stream liveTV. … Read Full Review

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★☆☆☆☆

“Regrets”

Written on: 15/01/2014

Dreadful in every way.Avoid Tesco ! Slow speeds, disconnections frequent,inaccurate bills,rude unhelpful customer services… Read Full Review

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★★★★★

“I am personally quite happy (so far) with everything...”

Written on: 29/12/2013

I am personally quite happy (so far) with everything regarding the tesco broadband. I was prepared for the engineer not showing up on the agreed date after having taken a day off work (unpaid) and had promised to myself that it was going to be the end of my attempt to buy their broadband if it happened but no it showed up at promised (even though the engineer would have benefited from a bit more customer services skills called politeness). I have only been a customer for over a month now but… Read Full Review

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★☆☆☆☆

“Worse than appalling ”

Written on: 24/12/2013 by Filemakers (1 review written)

Tesco broadband were supposed to provision me on the 17th December, they started but didn't finish, not only that , I lost the use of my phone on that day due to their failed upgrade , which is still to return, their staff don't know how to take ownership of a problem, and no one seems to know how to pick up the phone to the business provisioning team or their account manager at BT openreach. Avoid Tesco phone and broadband like the plague. Staff are worse than trained monkeys, just. Reading… Read Full Review

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★★★★☆

“Early Days, but going well”

Written on: 06/12/2013

I have been with Tesco Phone/Broadband for a short amount of time, so far there is nothing bad to say about them. Initally I spoke to the call centre, who were very helpful and even advised to hold off on signing up as a free broadband promotion was coming soon. Signed up on the website, which was very user friendly and took no longer than 15 minutes to complete. Tesco advised that it would be a week for my services to be setup and that my router would come out to me shortly. Router arrived a… Read Full Review

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★☆☆☆☆

“How can they be so bad?”

Written on: 09/11/2013

It's af if it is their mission. Terrible speed and intermittent service. I thought Virgin was bad but Tesco must be winning all the wrong awards with this product. Am in process of moving away, not been with them for a year but wont be with them for another. If anyone from Tesco is reading. We have stopped using the supermarkets now as well. A BAD BRAND! Morrisons is great. Switching to them was easy quick and pain free. thought speed and regular breaks were teething problems but no. Cannot… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 28/10/2013

I am 92 years of age and have been with Tesco phone since 2006. Their customer service is dreadful. Second time in 12 months that I have been without a phone line. Both occasions when I have managed to contact them to ask for assistance they promise to send an engineer but it takes weeks. I rely on the phone line for my SOS emergency system and also to contact my family. It is dreadful to be unable to make contact particularly at night. I have had a replacement hip and knee in past two years… Read Full Review

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★☆☆☆☆

“home phone/broadband”

Written on: 15/10/2013 by cicero49 (2 reviews written)

terrible customer service problems with both there services. had no phone for 4 days! they don't even communicate with you… Read Full Review

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★☆☆☆☆

“TESCO BB BAD - Dont Go for same....Please”

Written on: 22/09/2013

TESCO BB is worst and request you to not go for same, customer service Terrible, dont understand the issue properly. NOOOOOOOOOOOOOOOOOOOOOOOOOOO TESCO BB… Read Full Review

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★☆☆☆☆

“low speed and intermittent ”

Written on: 01/09/2013 by stygis (1 review written)

speed OK most of the time, but the service is intermittent and the latency is wildly variable. Wish I'd gone with BT :( The customer support is also very poor both online and via the telephone… Read Full Review

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★☆☆☆☆

“A very Bad decision”

Written on: 17/08/2013

Switching from BT to Sky to Tesco over the past 3 years has been a necessity to save money to spend on extra heating and lighting bills. BT to Sky was a good move, I got more for less. Not so with the Tesco move. Over the past 2 weeks I have had 6 or 7 outages of more that 30 mins. When I contacted them via my account, they told me "for security reasons" that I should provide my name, address telephone number and date of birth so 'they could access my account'. What tosh and another delaying… Read Full Review

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★☆☆☆☆

“Tesco Home phone and Broadband DONT JOIN”

Written on: 01/08/2013

My father left Tesco Home Phone and Broadband. They were not provided a good helpful service. After beaning disconnect every day for a 2 month. Customer service is were shocking. You call up to get to a problem sorted. They tell you we will call you back within in 48 hours. THEY DON'T CALL BACK. The phone was a joke £200 calls when we didn't even make calls to 09 numbers. We decided to go back to BT. Tesco offered a 3 month gap to where you could cancel, if you didn't like the service. After… Read Full Review

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★★☆☆☆

“Internet constantly going down and poor customer service”

Written on: 02/06/2013

We signed up to Tesco at the start of last year and initially they were helpful-they posted the router to us and we set it up quickly. However from there on it really went down hill. The internet quality is really poor-despite paying for a higher speed/download limit. Things like Skype and Viber don't work unless you're sitting next to the router and even then the connection is really patchy. Occasionally for what appears to be no reason the internet will switch off for no reason-this happens… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 13/05/2013 by Artypo (1 review written)

We moved house early January this year and decided to go with Tesco for our broadband and calls because it seemed like a good deal and we have been loyal customers for years. BIG MISTAKE. We contacted Tesco some weeks before the moving date so that we would be all set up when we moved which was important as we need it for work. Tesco said they would just check that the line was fine but then told us we would have to wait 3 weeks after moving for an engineer to come out. This made life very… Read Full Review

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★☆☆☆☆

“3G connection better than Tesco Broadband ”

Written on: 08/05/2013 by Monic14 (1 review written)

18 months down the line and tesco broadband hotdog bad that I connect via hotspot on my mobile to use Internet at home. There is hardly any speed whatsoever. Would not recommend to anybody… Read Full Review

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★☆☆☆☆

“1 year on still not sorted !”

Written on: 07/05/2013

Was with tesco but moved to BT due to faster speeds and better price, needed a MAC code so got in touch with tesco. After 2 MONTHS i got one of a guy who worked there who even said himself nobody who works there knows what they are doing. So sorted got the code thats it i can leave......... NOPE even tho i have letters (E-mails) from tesco saying i have switched they ONE YEAR ON AND COUNTING are still SENDING ME BILLS for a service i dont even have and have proof i left !!! you can never talk… Read Full Review

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★☆☆☆☆

“Customer care is RUBBISH”

Written on: 03/05/2013 by Nedrabsel (1 review written)

After really slow download speeds for months. Tescos are just not interested. It's like banging your head on the wall . They show no interest at all. I would not reccomend Tesco broadband to my worst enemy. I left Talk Talk because I couldn't get satisfaction but Tesco is worse.they just want your money but not interested in keeping its custemers happy… Read Full Review

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