Tesco Broadband www.tesco.com Reviews
Latest Reviews
★★☆☆☆
“Poor customer service”
Written on: 13/05/2013 by Artypo
We moved house early January this year and decided to go with Tesco for our broadband and calls because it seemed like a good deal and we have been loyal customers for years. BIG MISTAKE. We contacted Tesco some weeks before the moving date so that we would be all set up when we moved which was important as we need it for work. Tesco said they would just check that the line was fine but then told us we would have to wait 3 weeks after moving for an engineer to come out. This made life very... (read more)
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★☆☆☆☆
“3G connection better than Tesco Broadband ”
Written on: 08/05/2013 by Monic14 (1 review written)
18 months down the line and tesco broadband hotdog bad that I connect via hotspot on my mobile to use Internet at home. There is hardly any speed whatsoever. Would not recommend to anybody... (read more)
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★☆☆☆☆
“1 year on still not sorted !”
Written on: 07/05/2013
Was with tesco but moved to BT due to faster speeds and better price, needed a MAC code so got in touch with tesco. After 2 MONTHS i got one of a guy who worked there who even said himself nobody who works there knows what they are doing. So sorted got the code thats it i can leave......... NOPE even tho i have letters (E-mails) from tesco saying i have switched they ONE YEAR ON AND COUNTING are still SENDING ME BILLS for a service i dont even have and have proof i left !!! you can never... (read more)
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★☆☆☆☆
“Customer care is RUBBISH”
Written on: 03/05/2013 by Nedrabsel (1 review written)
After really slow download speeds for months. Tescos are just not interested. It's like banging your head on the wall . They show no interest at all. I would not reccomend Tesco broadband to my worst enemy. I left Talk Talk because I couldn't get satisfaction but Tesco is worse.they just want your money but not interested in keeping its custemers happy (read more)
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★☆☆☆☆
“No internet service since switch, 51 days and counting!!”
Written on: 06/04/2013
I would not recommend Tesco BB to anyone, they have quite simply put me through hell and back. Its now been over 7 weeks since I switched from a flawless Sky connection (my reason was cost issues - I have now learnt the hard way if it aint broke don't fix it!!) A series of useless calls to the tesco helpline, more like plastic monkeys reading off a display screen. I've had a red light on my internet box since day one that has never gone out. 3 engineer visits, over 50 phone calls, over 10... (read more)
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★☆☆☆☆
“Tesco phone broadband thumbs down”
Written on: 05/04/2013
Tesco landline and broadband might be the cheapest - that's what attracted me - but it's true that you get what you pay for. It was installed and both phone and broadband worked fine (with the odd hiccup on broadband) for 3 whole days. Then it went down and there followed a month of no phone or broadband, many many phonecalls to Tesco, a different response each time, 'The line will be fixed within 48 hours' (and it wasn't), 'Someone will call you back' (and no one did) until finally someone... (read more)
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★★☆☆☆
“Dreadful.”
Written on: 01/04/2013 by poor_Belle_Rosen
Terrible broadband service. Constant disconnection, slow, slow, slow. Wish I'd never joined. (read more)
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★★★★☆
“14 month customer who is happy”
Written on: 25/03/2013
I don't know why everyone had so many issues. When I signed upto Tesco was informed of my start date and they kept to there word and only had half hour downtime. Only spoke to customer but they were helpful. I had to ditch their awful routers (Thomson TGN585) it was keep on needing a reboot, so bought a Netgear and not had any issues. I've had no downtime only thing they could improve is the upload speeds as I only get 0.75mbps but download speeds is 13mbps. I will continue to use Tesco... (read more)
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★★★★★
“Everything's okay”
Written on: 21/03/2013
I don't know what you guys are talking about. I moved from O2 without any problems. Maybe I'm just a lucky man but to date there is nothing wrong with it. (read more)
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★★☆☆☆
“keeps asking for user name and password!!! ”
Written on: 15/03/2013 by mike8921
This internet connection is great when it actually works. It could work fine for hours before asking you for a username and password which stops you doing what you were in the middle of then 5 minutes later it works fine. Other times its every 5 minutes working then not. I have rang up the helpline who told me all i needed to do was to reset the modem at the back to fix the problem. I did this and it did work......for a bit. It gets so frustrating that it has to be reset so often i never had... (read more)
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Showing 1 - 10 of 141 Reviews
★☆☆☆☆
“WHISTLEBLOWER - EX STAFF!!”
Written on: 15/03/2013
I have recently left working for Tesco Broadband as it is a shambles of an operation. I won't go into why working there was so bad as that's another story that you're not interested in. I thought I'd enlighten some of you wy you have the issues you have. If you have a fault this is then checked out by a 'First Line Tech Agent' and if still not solved this is passed to a smaller division called 'Second Line' - these people are incredible poor. when I first started working there the time... (read more)
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★★★★☆
“Delayed Installation, Fantastic Service”
Written on: 10/03/2013 by tom5640 (1 review written)
To begin with, I felt like most of the customers on this site; I thought I was onto a bad thing. I signed up at the end of December 2012, and by the end of January I'd still heard nothing from them. I had spoken to their call centre on the freephone number on a couple of occasions and they seemed a little powerless to help me escalate the situation. On the 3rd call, I asked to speak to the manager as I felt they may have a little more power to get my service up and running. As promised,... (read more)
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★☆☆☆☆
“and I thought Talk Talk was bad... Tesco broadband is...”
Written on: 09/03/2013 by justsayingmypiece (1 review written)
Seems like I'm not the only one to experience problems with Tesco broadband. No live connection, impossible to get through to the 'home' call centre which is kind of a blessing because they are useless when you do. (Reading the script, absolutely no understanding of what they're doing). I am now trying desperately to cancel. I need a reliable connection at home - the reason I'm switching from Talk Talk which gave up the ghost at regular but unpredictable intervals. Of course that is a... (read more)
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★☆☆☆☆
“just one word. SHOCKING”
Written on: 05/03/2013 by suchit_mehta (1 review written)
terrible service, extremely rude and frustrating tech support and customer service. STAY AWAY, I REPEAT STAY AWAY. (read more)
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★☆☆☆☆
“Absolute waste of time, money and energy”
Written on: 27/02/2013 by sam182 (1 review written)
I initally chose tesco as it was £7 a month cheaper than sky. My live date was the 7th Feb and for 8 days following that I had no internet connection and no use of my landline. I had to make several calls to the call centre where I was on hold for up to 42mins on my mobile, only to speak to unhelpful staff, asking generic questions over and over again. They finally admitted there was a fault after I said I was leaving. I then had use of my landline following work done at the exchange but... (read more)
Visit tesco.comPianist456's Response to sam182's Review
Written on: 01/03/2013
I have this exact same problem, my 1st bill has just been taken from my account by direct debit for a service I'm not even receiving!!! Tried to call Tesco at 7.55pm, says they're open until 10pm but the automated message says their office are closed! Wish I had never swapped over to them, Talktalk were a dream compared to these! Hope yours gets sorted soon!
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★☆☆☆☆
“Pointless not even a service”
Written on: 25/02/2013 by flyingace09 (1 review written)
I have had all the same issues no connection and no speed most of the time people can complain to the ombudsman if after 8 weeks Tesco have not reviewd your case click here (read more)
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★☆☆☆☆
“AVOID!! Not fit for purpose”
Written on: 17/02/2013
Absolutely useless the lot of them. It's not Tesco running the show it's Cable & Wireless who are B2B and couldn't give a flying toss about consumers. I had to call up the day I was supposed to be connected to find out if I would be receiving a router and maybe a password? They had forgotten to send it. Said they would send it next day delivery but it came 2 days later. Connection was a doddle, after that it all went downhill. Ebay images would take 5 minutes to download. Tried to upload a... (read more)
Visit tesco.comGeyfox's Comment
Written on: 05/03/2013
tesco hardly have an involvement what so ever as capita/vertex are the out sourcing company for tesco broadband, think they are based in manchester but was in liverpool they moved as they where failing miserably, 5 minutes before the end of there shifts they will palm you off with a pin hole reset on the router knowing that it is the network with the fault, about 2 in 10 of the technical staff have some genuine tech knowledge the rest wing it, fact is they offer you a low price, because you pay cheap you get a cheap service. they tesco offered this contract to the company that would do it for the cheapest (vertex/capita), and the network that would do it for the cheapest (cable and wireless), remember all the failed broadband we dot here now Pipex, bulldogg ect all failed C&W companies
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★☆☆☆☆
“Appalling service, waited 2 months, order cancelled!”
Written on: 11/02/2013 by nadj (1 review written)
I signed up to Tesco Broadband and Homephone on the 15th December 2012, and was told I would receive confirmation of an engineer visit via text. I received nothing over the Christmas period, and so I called Customer services in early January to see if anything was happening, and was told nothing yet. I called again on the 10th January and was now told that I had an engineers visit was booked for the 4th February - something which I was told had been sent to me by text on the 15th December.... (read more)
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★☆☆☆☆
“lousy service”
Written on: 04/02/2013
cheap as chips but they upped the price twice in 12 months even though am on a fixed contract. service keeps going down and wifi isn't very good either. Used first opportunity to get away though I can't see any of my bills online including my final bill though that does not stop my direct debit going out. Repeated e-mails fail to illicit a response and the telephone helpline is not much better. (read more)
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★☆☆☆☆
“TESCO BROAD BAND DONT GO THERE”
Written on: 30/01/2013 by Tony Palmer (4 reviews written)
I have been waiting for connection since December 9th 2012 when the contract was entered into. They never attempted to use the fresh MAc code, it expired. I have literally spent HOURS on to their customer service, one occasion 48 min until they answered @5 P Per min, THIS IS HOW THEY MAKE MONEY FROM YOU. They have lied to me continuously, I gave them new MAC Code they promised a router and escalation, LIES tonight i called them again, THEY ASKED ME TO GET A NEW MAC CODE. They told me it... (read more)
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Showing 11 - 20 of 141 Reviews
★☆☆☆☆
“Buyer beware!”
Written on: 30/01/2013 by Kitterpuss (1 review written)
I had stupidly neglected to do my homework before I signed over my details to Tesco Broadband, and was suckered in by cheap monthly cost and offers of clubcard points. Luckily, thanks to Tesco's incompetence, I never actually got as far as having their broadband installed. Firstly, they neglected to send any confirmation of the engineer visit, or indeed the service actually being set up. I could log into my account and see all my details, but any info about the progress of my order was... (read more)
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★★★★★
“thanks tesco with phone broadband i changeover jan 2013 ”
Written on: 24/01/2013
thanks tesco with phone broadband i changeover jan 2013 (read more)
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★☆☆☆☆
“The most unprofessional service I have ever encountered. ”
Written on: 24/01/2013 by UncleLu
I've ordered new phone line and broadband on 2/1/2013 and got told that it will go live in 6 days. It didn't but no surprise here yet. Called them again and got told that their system is down and it will be back on within few hours. Next call on 16/1/2013 - got told that they will text me my "go live" date within 72 hours. They didn't. Yet another call yesterday or rather 3 calls with total wait over 1 hour before I got through to speak with a human and here is the surprise - "we are sorry... (read more)
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★☆☆☆☆
“cheap broadband rubbish”
Written on: 06/01/2013
got Tesco broadband till July cant wait to get away from it I live in a flat and it wont work in the bedroom which is only about ten feet away from the router worse thing I did taking Tesco broadband should have known it would be rubbish for all it cost. (read more)
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★☆☆☆☆
“Seen Better Organised Riots!!!”
Written on: 30/12/2012 by Jumper289
Saw the deal for broadband/phone and price wise seemed a good idea HOWEVER be warned!!! ...been trying for 5 days on line and by phone to Tesco to process my order(checks on phone/area were fine) but their system is always down-they have sent me so many new links guaranteed by them to work but each time it has been a total fail-if they treat potential customers like this,I shudder to think how they treat people after they become customers. This deal is about as useful as a one legged man in... (read more)
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★★☆☆☆
“Total Rubbish”
Written on: 10/12/2012
I have had tesco braodband for about 8 mouths, It keeps cutting out about 3 times a night and the wifi is rubbish can not connect my iphone 4s, As soon as my contract is up i'am moving on. (read more)
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★☆☆☆☆
“Horrendous customer service - honestly, stay away...”
Written on: 09/12/2012 by Dave4444
I recently rang TESCO to order Broadband. I had NOT read any of these dire reviews previously so thought I was on to a bargain. Well, the first time I rang, the system crashed so was asked to call back. The second time I rang, the system crashed again so the young girl I was talking to started quoting prices that simply weren't accurate. I asked her if she was sure of these prices but she hesitantly admitted that she 'thought' they were accurate and that it wasn't her fault the system had... (read more)
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★☆☆☆☆
“KEEP AWAY !!!!!!!!!!!!!!!!!!!”
Written on: 03/12/2012
awaste of time and money !!!!! pls do not do same miss take as me (read more)
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★★☆☆☆
“Unprofessional, very disappointed”
Written on: 30/11/2012 by Jospike
Ordered my broadband at the end of August I think, got told that it would take 6 working days to set up, then later i received a text saying that my appointment would be on the 2nd of october, so i booked a day off from work and waited ALL DAY for nothing, rang them up, they apologized and promised they would phone me the following day to rearrange an appointment, so again, seeing no sign of phonecall from them, I phoned them and asked what happened and again, they apologized and told me an... (read more)
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★☆☆☆☆
“Tesco are worst Provider of Broadband”
Written on: 29/11/2012 by Tescobbsucks
Tesco Broadband : DO NOT USE THIS COMPANY. YES IM WRITING IN CAPS I CANNOT STRESS HOW MUCH NOT TO USE THEM. Recently on September 7th 2012 i ordered broadband. i was told i had to wait 1 month for my phone line to be installed. the install date came, the engineer didnt show, i was told he hadnt been given a job for my area, when i spoke to tesco they said they didnt know why this was and made a new appointment one month later. The second appointment came and went and this time the engineer... (read more)
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Showing 21 - 30 of 141 Reviews
★☆☆☆☆
“worse wireless ever”
Written on: 07/11/2012
this is the worse wireless/broadband i have ever had i regret going with tesco!!! i have to reset router 4/5 times a day and thats the truth,it drives me mad!!!im on a 24 month contract so cant cancel NOT HAPPY your wirelss is rubbish no i would not reccomend to a friend!! (read more)
Visit tesco.comFlyingace09's Comment
Written on: 25/02/2013
has this been resolved? ive got the same issue
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★☆☆☆☆
“Incredibly poor!”
Written on: 05/11/2012
Actual connection speed isn't even close to the estimated speed and that's when it connects - below 1mps on Saturday evening (est. 10mps+) I'm resetting the router at least every hour. To make matters worse I can't get through to technical support - on hold for ever. I've been a customer of theirs for less than a week - have signed on to a new provider, just waiting to be switched over - never again. (read more)
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★☆☆☆☆
“DONT DO IT!!!!”
Written on: 05/11/2012
I am so let down by Tesco Broadband. I have lost count of how many times I have had to call them. Inital issues were lack of wifi connections so they sent out a new router. Then the issue came back again and at times we had not internet or it was incredibly slow. Engineers were meant to come out and they never did. I have now demanded a full refund as I am so let down and am not prepared to pay for a service I am not getting. 'Apparently' and I put this loosely they said they will refund... (read more)
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★☆☆☆☆
“very poor broadband avoid ”
Written on: 26/10/2012 by ray501
joined from tiscali talk talk what a mistake slow router will pay to get out dont join very poor website poor layout for account logins very frustrating avoid ray (read more)
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★☆☆☆☆
“What a joke!”
Written on: 23/10/2012 by Hacked0FF
Signed up for Tesco's BB & Home phone and got a 'go-live' date. As the router wasn't there 3 days before then, I rang to check on the progress. Call after call followed with no-one having the first clue as to what's happening. Order 'cancelled' twice by Tescos - NOT on my authority tho and without informing me. I have a router now I have a confirmation letter - with the wrong deal (not just the total amt) I even received my giftcard (now spent!). Still no broadband or any rational... (read more)
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★☆☆☆☆
“2 months and still no broadband!!!”
Written on: 18/10/2012 by evieb23 (1 review written)
Having signed up to Tesco before reading the reviews (big mistake!) I was told that it would take a month before my phone line could be connected which was pretty standard. I then received a call to say they'd been able to move up my installation date which was great, so I booked a day off work and waited for the installer, who didn't show up. When I called Tesco to complain they told me I should have received a TEXT cancelling the appointment. I didn't. A further month later the phone... (read more)
Visit tesco.comCasscass's Response to evieb23's Review
Written on: 22/10/2012
This is terrible,
Since joining Tesco (was lucky to actually get a router) it's been such a let down. They've sent me a replacment but our connectivity is so hit and miss. I just have to keep calling them as currently I am paying for a service that I cannot use. They should be ashamed of themselves
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★★★★☆
“call help desk - all fixed”
Written on: 27/09/2012 by leonunco (1 review written)
Stupidly slow at first - couldnt even load youtube or facebook properly. BBC iplayer would time out..... Almost left in 3 days. Called help desk (20min wait) and they fixed the issue straight away...now hitting 10+mbps.... YEAH! For the price (about £5 cheaper than anyone else with the deal) cannot complain!! If you have an issue- call help desk! (I'm in London zone 1). Definitely recommended. (read more)
Visit tesco.comIceman1000's Response to leonunco's Review
Written on: 30/10/2012
Same issue here! I'll call them with no delay! Thanks for the info!
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★★★★☆
“Working fine”
Written on: 23/09/2012
Just moved into a new flat, which isn't connected to the BT exchange. Tesco sent an engineer to install a phone line for free (and he arrived when they said he would), sent the router and welcome pack on time, activated the line within a couple of hours of the engineer leaving. I've phoned customer services and they've picked up on the second ring. Websites load quickly. Got a discount on the package because I'm a tesco mobile customer and also received clubcard points. Not sure what... (read more)
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★☆☆☆☆
“8 days later still no phone”
Written on: 14/09/2012 by Jennieyjose
Was supposed to swap to Tesco 8 days ago still no service ! They blame BT for not moving the line over but this is just a joke ! I have had to call them everyday for updates asked for a manager to call me back - never did ! They say it will be sorted out today .... Am I hopeful ... No that's what they tell me everyday ! (read more)
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★☆☆☆☆
“SLOW SLOW SLOW”
Written on: 05/08/2012 by Stuartl (1 review written)
Took Tesco broadband 2 months ago after 6 months of really poor service from O2. Now every Saturday and Sunday night, my service stops. I Can't download You tube clips, let alone a movie from Netflix. I have now canceled my Netflix account after 4 months without seeing a single movie and I still have to wait 10 month before I can get rid of them. Now I know why they can sell broadband so cheaply, the contention rations must be huge. (read more)
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Showing 31 - 40 of 141 Reviews
★☆☆☆☆
“AVOID at ALL costs....”
Written on: 19/07/2012 by pgj99 (1 review written)
Worse internet I have ever had. After it was installed it was just too unbearably slow that I cancelled it a couple of days later. I'm now stuck on the phone and have been for the past half an hour because they have charged me for the full month even though it was cancelled after 2 days. The reason for cancellation was because it was so bad we could not even view YouTube video at peek times it was that slow!! Customer service is as bad as it gets... (read more)
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★☆☆☆☆
“Worst broadband ever AVOID!”
Written on: 13/07/2012 by kittiecat666 (2 reviews written)
Switched to tesco broadband before i saw the reviews. Big mistake! Slower service than dial up technical support may be in this country but they don't have a clue. Been with them for 2 days and i'm swapping to another provider. Honestly i'd have been better off with a dongal. Am so frustrated with having to wait ages for pages to open. Tried to do an internet speed test but its running that slow that it can't be measured. Customer service said its probably my laptop. Err no i'm using a 3week... (read more)
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★★★★★
“Great value”
Written on: 03/07/2012
Paying 16 quid a month on special offer, getting 14mbps download (actual speed), evening and weekend calls and line rental, and 35 quid cash back on Quidco. Transfer was seamless although O2 were a little awkward about us leaving. Activation email arrived a little late but by then I was already up and running. I don't know how they do it so cheaply! (read more)
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★☆☆☆☆
“Terrible - 11 days in and still no phone...”
Written on: 08/06/2012
We had enough of sky and switched to Tesco phone and broadband. They cancelled our Sky service on the 28th May. It's now the 8th June, and we still have no phone service. Broadband works fine. We've called on numerous occasions, and have spoken to people who don't seem to have a clue. When I asked how long it would be, and what the issue was, I was told we'd have the phone "pretty soon". 11 days on and still waiting......just furious they have cancelled our phone service, and failed to... (read more)
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★☆☆☆☆
“Utter Rubbish”
Written on: 01/06/2012
I switched to them, didn't expect the earth but the service was just totally unuseable. During the weekend and evenings there would be disconnects every 10-20 mins, downloads were slower than my old provider and you could not watch youtube for it stopping eveyr 10 seconds. I live in London on an LLU Exchnage and have previously used O2 and Sky with not problems, getting 20mbit...tesco claimed this but could only deliver 13mbit. My advise is to avoid, they penny pinch and just don't have... (read more)
Visit tesco.comGuest's Comment
Written on: 06/06/2012
Absolutely Rubbish, please do not wast your time and money it is a joke not a broadband guess what my Talk-mobile internet is faster then their one, keep away from it.
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★☆☆☆☆
“Possibly the worst Broadband ever”
Written on: 11/05/2012 by nikontomh (1 review written)
After moving to a new house where i was unable to take my old provider with me i opted for the Tesco deal which gave me 1/2 price for 6 months and 5000 clubcard points. Worst choice ever!, on the activation date everything went on and it worked great. even the speed was good considering where i live, the next day - nothing, no phone no internet. apparently a cable theft left most of scotland with an outage that lasted nearly a week. comensation for nearly 7 days outage - £10.21 Since then... (read more)
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★★★★☆
“Tesco Broadband Review”
Written on: 05/05/2012
I decided to go with Tesco for phone service and broadband without reading reviews and thought god what have I done. Anyway activation day came and I installed the router and switched on, no phone or internet aaaaarrrggghhhh. I contacted Tesco and they were very helpful, they ran through some checks with me on the router all the time giving clear instructions, they also had the line checked with BT. I called back as asked and was told there was a fault on the line at the exchange where BT... (read more)
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★★★☆☆
“Main issue is the router supplied by Tesco”
Written on: 14/04/2012 by tonyfrombroadmoor
Have read most of the reviews on here and can recognise a lot of the problems. Slow speeds, frequent outages, the need to reboot, etc. About a week ago I decided to ditch the Thomson router supplied Tesco and start using my trusty old Netgear router (which was originally supplied by Sky Broadband). Rang Tesco, got my username and password, removed the Sky firmare from the router by flashing a newer version from Netgear's website, and I was good to go. Since then, I've not had any issues. The... (read more)
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★☆☆☆☆
“avoid at all costs”
Written on: 14/04/2012
avoid tesco broadband at all costs ..after 7 days the wireless router would not work wireless..the technical staff did not have a clue and left it up to me to try and fix it . lucky for me i was in the 30 day try it period so i went back to o2 (read more)
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★☆☆☆☆
“Lack of any service for 9 days!”
Written on: 05/04/2012 by CrispyOne
Steer clear! Tesco broadband and home phone are worse than useless. I arranged for Tesco to take over our home phone and broadband service from bt. this should have been a smooth cross over but 9 days later I have now only just got access back to the Internet and I am still waiting for phone access. Customer service are ineffective and at times bizarre and rude! I feel i have been constantly lied to, after 14 seperate phone calls from my mobile and having been given 6 seperate dates for... (read more)
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Showing 41 - 50 of 141 Reviews
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Hunkyhamster's Response to mike8921's Review
Written on: 20/03/2013
Hi, having exactly the same problems, it defaults to the page asking for the user name and password when you loose connection, then the red light usually comes on on the modem, it will fix itself without resetting the modem , must admit i am getting fed up too, the help line seems to come up with all sorts of excuses without fixing it, would be interested if other people are having the same problems ?
Colleenf's reply to Hunkyhamster's Comment
Written on: 31/03/2013
Are you using the router supplied by Tesco at the time your order/plan was established? or are you using your own router - that you configured yourself? Just a question out of interest ...