Telewest Broadband www.telewest.co.uk Reviews

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Average rating for this product is: 2.6 out of 5

From 1 rating and 24 reviews

46% of users recommend this product

Average Ratings for Telewest Broadband www.telewest.co.uk

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Value for Money
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Overall Rating

Guest 25th Feb 2008

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Good Points: No good points as of yet

Bad Points: Even though we have upto 20mb the maximum we can get to is 4.2.Keep getting thrown off sites.hubby getting frustrated when half way into a game on ps3 he gets knocked off net. Also costs 25p per minute to phone

General comments: So far we have had nothing but trouble 3 times within a week of calling their 25p a minute telephone line and numerous times having to go through different set ups resetting modems etc we still 5 weeks down the line not being able to get the most out of the service we are paying for.
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Guest 27th Dec 2007

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Customer Service is rubbish, they just run a simple test and say 'internet is being sent to you' or whatever 'it must be your end'. You check your end, its perfect.
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magpie5774 24th Apr 2007

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I changed to Telewest Broadband from Sky because of Sky's constant unannounced price hikes. Telewest it seems is worse, and since their change to Virgin it's getting really bad. I have had nothing but problems from day one. I am on the phone to them monthly due to the set top box not working and mistakes in the billing. The set top box is beyond slow. Just sit and count 6 seconds - it doesn't sound a lot, but this is the delay from pressing the change channel button to it actually working on the ...
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Ged Barrow 16th Mar 2007

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This organisation is in complete chaos. Go elsewhere for an I S P that gives a service
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spezzington 10th Jan 2007

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I'm getting out - telewest is draining my bank account - they don't seem to have a budget package except for new customers - it costs me over £50 month these days for basic tv, basic bb, and free evening/weekend calls - i can do that for half the price with bt, virgin & freeview - good riddance!
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rmchallum 3rd Jan 2007

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Great value, Service and help when it matters.
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darylmushtaq 9th Nov 2006

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I provide IT support for home users, often in the form of trouble shooting broadband. I have only ever visited one Telewest customer. Their support had resolved the problem within 10 minutes of me dialing them.

Compare that to the four hours that I have spent on the the phone to BT in one day alone.

In the event of a fault you don't have to try to convince someone to convince BT to come out and check the line manually or at the exchange.

Telewest Broadband are the only ISP that I would ...
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sarah333 26th Oct 2006

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I work for Telewest and agree with a lot of the comments made here but I need to point out a few things - the meg of broadband is also governed by the website you are visiting so if they only run on 2 meg that is the speed you you will receive. The only complaint I have is that often at peak periods there can be quite a queue on the phone help line.
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i just knew you would not allow 4th Sep 2006

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Everything on these computers are geared up to promote sales and goods, or products, the help from telephones are geared up to rip some customers off, the self help on screen programs, are wonderful if you were a computer expert and had 15yrs of college study. All they do is ask questions, some don't refer to the problem, there is no real help for idiots like me, and you dare not ask how to cancel your account, like every other company, they keep giving you phone numbers or will pas you right ar ...
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janetg2059 3rd Sep 2006

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They provide a high quality uncapped service, which I am very happy with, and staff are very polite and helpful when speaking to them over the phone.

I had some problems with my monthly bills, and my box wasn't working properly when it was first installed. I was only able to access some channels on the starter package. I was on hold for long periods of time when on the phone for a query, but all in all, I am pleased with the service. My problems were solved effectively, and the Telewest servi ...
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janetg2059 3rd Sep 2006

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Telewest provide a high quality uncapped service, which I am very happy with. Staff are very polite and helpful when speaking to them over the phone.

I had some problems with my monthly bills, and my box wasn't working properly when it was first installed. I was only able to access some channels on the starter package, and I was on hold for long periods of time when on the phone for a query.

All in all, I am pleased with the service. My problems were solved effectively, and the service is ...
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ismahaunyb 14th Aug 2006

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After now using the Telewest Broadband service for over a year and a half, I must say that this is by far the most reliable service I have ever used. Compared to my former ISP (cough cough) Wanadoo, Telewest (or NTL Telewest) has outshone it in every aspect I consider to be key.

Installation: Yes, you have to have a big fat cable come in from the street to provide you with connectivity to the internet, but it's not the end of the world. From the moment the modem is installed, the wait is norm ...
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chemer2011 1st Aug 2006

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I would steer clear of Telewest Broadband I have been fobbed off more times than I care to recall. They really have no clue. You ring up there service and they basically blame you for the fault to the broadband. I know my computers and have built a few in my time. Its insulting when they blame me and say it's my computer or my firewall. Like I don't know how to switch one on or off.

The simple answer is this:

THEY ARE CUTTING THE BANDWIDTH AND YOU ARE PAYING FOR IT.

For instance I ...
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JoLR 21st Jul 2006

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My boyfriend was flat sharing last year. When I moved in and his flatmate moved out, we took over the Telewest account, which was in the flatmates name. We ended up having to pay a fortune, but at least it was sorted EVENTUALLY, or so we thought.

We moved house in April.

Checking my statements today, they've taken over £200 out. I phoned, and the lady I spoke to said she couldn't talk to me as I didn't have the bill in front of me. I told her the reason was that we weren't getting th ...
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AKC83 29th Jun 2006

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The service from Telewest is great. I have been using it for three years in university and love it. Broadband by itself is rather expensive though and I recommend getting a package. I have since moved out of the Telewest catchment area and have AOL which I feel is a poor performer in comparison
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jadedshade 2nd May 2006

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A member of our family was living in the US and there was an emergency, consequently we had to make calls to the US a lot.
Telewest kept harrasing us every couple of days to let us know the bill was going to be over £200 (the package price is normally about £130), they were constantly asking us if we were going to pay the bill, which wasn't due for about 15 days, we informed them that we were going to pay whatever the bill came out to closer to the due date and informed them it was ...
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siraajmanir 10th Apr 2006

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Telewest is fantastic, their services are good and the people are generally nice and listen to what I've got to say. I've been with them for 7 years and not one problem I would definitely recommend this to my peers
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EmmaMerseyside 11th Feb 2006

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Telewest are the worst company I have ever dealt with! I would never in a million years recommend them! They are supposed to be award winning - whoever gave them that wants their head testing!! It should have been an award for worst service providers in UK; no make that the world!!
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barrett 30th Dec 2005

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I will only mention one of the very frustrating problems that Telewest gave me.

For the first 2 months of my service (internet + phone line) it went reasonably smooth. Then, all of a sudden they stopped sending me fully itemized bills (I have obviously requested those from the start and received them only at first).

I enquired about that and checked with their representatives MANY times in 7-8 months. They were only too happy to rectify the problem, FROM THE FOLLOWING BILL ONWARDS.

Th ...
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gazzaman 24th Nov 2005

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If you compare Telewest to the rest of the Internet Service provider's around, there is not really much comparison, because all the others, apart from NTL are using a BT phone line; and because BT's technology is a bit behind the times to say the least, you can only get 'up to' the speed you pay for, so you pay for a BMW and get an Escort. The speed fluctuates all the time depending on how many people are online at any one time. In fact you can pay Bulldog for 'up to' 8Mb and only be getting bet ...
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