Waitrose Broadband www.waitrose.com Reviews

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2.6 stars
Average rating for this product is: 2.6 out of 5

From 5 ratings and 58 reviews

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Average Ratings for Waitrose Broadband www.waitrose.com

  • Content2.5 stars
  • Reliability3 stars
  • Customer Service2.9 stars
  • Speed Consistency2.7 stars
  • Value for Money2.4 stars
  • Reviewer Ratings2.6 stars
  • Overall Rating2.6 stars

58 Reviews For Waitrose Broadband www.waitrose.com

  • Guest 19th Nov 2009

    Reviewer rating: 2 stars


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    I have been with Waitrose for two and a half years and have their 20GB Broadband Plus. My son downloads vast quantities every day, up to 3GB and my invoice has been as high as £109. I have been in touch with www.broadband.co.uk and they have recommended plusnet, with 80GB + 'phone for about £36 per month. I think that I'm going to change!!

  • Guest 3rd Nov 2009

    Reviewer rating: 2 stars


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    I was a satisfied customer for many years and prepared to pay a relatively high price for better than average service and support. However, service and support have deteriorated over the last year - emails being bounced, connection drop-outs, and harsh penalties for exceeding my 5G limit. Waitrose ISP doesn't charge extra for a static IP address. Nevertheless, the high price is no longer justified.

  • Guest 2nd Nov 2009

    Reviewer rating: 1 stars


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    I have been with Waitrose Broadband for a couple of years now. It started as a reliable isp but over the years the service has gone down. The technical service is extremely bad and not very helpful and very quick to pass the buck. Not the sort of service you'd expect from a company like John Lewis. Extremely disappointed and would not definitely recommend especially at this premium rate.

  • Guest 30th Oct 2009

    Reviewer rating: 2 stars


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    We've been with Waitrose ISP for years and were happy to pay quite a high price for an excellent service and customer support from a small concern. Over time their service has become more expensive than many other ISPs and we have had more and more problems - connection problems and slow speeds. Find that their company (Brightview) was even taken over by BT some time ago (but we don't pay lower BT prices!) Although our router is quite old and will probably need replacing soon, don't believe th ...

  • Guest 14th Oct 2009

    Reviewer rating: 3 stars


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    School Report.

    Waitrose Broadband has been a good pupil. However recently they seem to have got in with a bad lot and it is affecting their performances.

    I realise many other students are worse but that is no excuse.

    Good jobs the supermarkets don't behave like this!

  • Guest 6th Oct 2009

    Reviewer rating: 2 stars


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    I have been with Waitrose for a bit more than a year. Was quite happy with it at first but recently the speed has been dreadful and so far there as no solution. I don't think the tech support is too bad and it is free, which is certainly a plus. I should get 2.5meg service but I can call myself lucky these days if I get 0.9 - forget about streaming media content. In addition there is this lousy 6GB download cap. In the days of the iplayer that's not good enough anymore. I'm just now looking into ...

  • Guest 24th Sep 2009

    Reviewer rating: 4 stars


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    I have been on Waitrose broadband for a few years, and til recently was very happy, but since I think they changed their provider, it seems slower, and there are no nice messages if things go wrong - not that they do, really. My quibble now is the relatively high price and the low download limit. I'm thinking of changing, but if you want problem free, more or less ad-free, and don't download a lot, it's worth a look.

  • Guest 5th Sep 2009

    Reviewer rating: 2 stars


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    I bought my laptop from John Lewis and subscribed to Waitrose broadband because I understood that it had a very good back up services if anything went wrong not being a "techie" myself. However I have for a year been trying to find out why the Product Key (from underneath the laptop) is always rejected as being incorrect.

    I have been back to John Lewis have emailed the enquiry have telephoned and I still have no satisfacory answer. I keep being passed around from pillar to post and am really di ...

  • Guest 29th Aug 2009

    Reviewer rating: 1 stars


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    The broadband service has gone down hill and Waitrose need to do something or I am off.

  • Guest 19th Jul 2009

    Reviewer rating: 1 stars


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    Waitrose charge top price for third rate service. The last few weeks has been hell. The router disconnecting every 5 minutes when I told them their answer was it maybe the router so we will send you another one but you will then be in another 12 month contract. I am paying top money for a service I'm not getting.

  • Guest 16th Jul 2009

    Reviewer rating: 1 stars


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    Signed up Waitrose for my parents. Did not know only one email address available when I signed up. Who has only one email address?? Tried to find a way of getting another email address by contacting customer services. They offered a dial up service as well as broadband!!?? Terrible non-UK call centre. Took ages to get replies to email queries. They have got our bank account details wrong twice. Are now charging us for dial up and broadband even though they said dial up would be free. Other, far ...

  • Guest 14th Jul 2009

    Reviewer rating: 5 stars


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    I have used Waitrose broadband for over three years and cannot fault them. If you need 100% reliability these are the people to use. The free support is excellent, courteous and prompt.The speed(I get in practice a constant 5.2 megs)does not drop off and you can download up to 20 Gb. Not too bad for £18.50 per month. If anyone can do better please let me know.

  • susanwoods 16th May 2009

    Reviewer rating: 0.5 stars


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    Waitrose Broadband is not good value for money. unfriendly and unhelpful technical and customer service. Lock you into contract whatever the circumstances and don't deliver the speeds promised.

  • untechni 1st May 2009

    Reviewer rating: 2 stars


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    Heavy charging by Waitrose, beware! Had good service for a year then all of a sudden getting billed far more than the £18.99 signed up for. When I first signed up I had to have the tech person talk me through installing the router, which they deny any knowledge of the call. It would seem that our router was never made secure, ensure that yours is, or you could find yourself facing invoices for extensive use as it would seem that unknown persons can 'tap' into your broadband supply for the ...

  • Guest 30th Apr 2009

    Reviewer rating: 0.5 stars


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    I am extremely frustrated with the technical support and customer support I am currently receiving from Waitrose Broadband. The service is expensive and I only used them because Which magazine recommended them for their customer service. I don't know what has happened but clearly all calls are outside the UK and not at all helpful. The technical support people have fobbed me off repeatedly, each phone call resulting in an explanation that 'testing the connection' will take longer and longer and ...

  • Guest 20th Apr 2009

    Reviewer rating: 1 stars


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    Exactly the same as the previous poster. Waitrose Broadband have informed me I have cancelled and moved to another ISP and of course I have done no such thing. They are currently "clearing the line" but I'm not holding my breath

  • Guest 15th Apr 2009

    Reviewer rating: 2 stars


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    I have been with Waitrose Broadband for years and until recently they were excellent. Then last week our service wasn't working, and when we rang they blamed all sorts of things our router etc, we bought a new one. Then discovered that Waitrose think we want to change providers and have cut us off. They say we need to speak to new provider ! We havent got one and have NEVER asked to move. They then blamed BT. BT say it is them as does OFCOM. Am now still without, and no contact from them,. Have ...

  • Guest 31st Mar 2009

    Reviewer rating: 2 stars


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    At one time got almost immediate help. Now an average of fifteen to twenty minutes before any sort of response. The technical staff don't seem to be anything like as efficient or knowledgeable as previously. Intermittent email service. Slower internet. Now expensive as service nothing like as reliable.

    After excellent service for a number of years with Waitrose Broadband we have now found that we are in exactly the same as the previous reviewer. Unfortunately bought a new laptop at the sam ...

  • Guest 31st Mar 2009

    Reviewer rating: 2 stars


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    After years of good service with Waitrose Broadband now find ourselves in exactly the same position as the previous reviewer. The most frustrating time we had recently was when we bought a new laptop and thought there was a problem with it when receiving repeated demands for passwords etc from Waitrose. Then, after looking at our other computers, realised it was an ISP problem. An email query was answered after a three month gap and a reminder! The customer phone service may be free but it t ...

  • Tolstoy 26th Mar 2009

    Reviewer rating: 1 stars


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    Until the last few weeks I have been very happy with Waitrose, both in terms of performance and ethics- profits go to charity- great idea. Now something serious appears to have taken place in the outsourcing of the service with total email failure at regular intervals- repeated requests for a password for example. Need to reconfigure set up frequently and so on. Seems to be very slow response time as well. A message has also recently been put up on their support website to say that customer sup ...

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