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| Content | 5/10   |
|---|---|
| Reliability | 7.8/10 |
| Customer Service | 8.1/10 |
| Speed Consistency | 7.5/10 |
| Value for Money | 7.2/10 |
| Reviewer Rating | 7.5/10 |
| Overall Rating | 7/10 |
Full review by
Guest.
on 26th Apr 2008
User Rating : 3
Respect :
0
Good Points: Reliable Internet.
Bad Points: Very expensive for me compared to other providers I have experienced.Usage is incorrectly calculated as far as I am aware. Customer service were unhelpful in my opinion.
General comments: Our usage has been incorrectly calculated from the outset as far as I am concerned and we have complained numerous times. After 6 months we found out that there is a problem with Waitrose Broadband which affects a large number of people. We have asked this to be corrected to no avail yet in my opinion. After weeks we are still unable to use the Internet as our usage is so high and we are being billed for this usage each month despite the fact we rarely use the Internet. Customer Care as far as I am aware have not yet responded to the problem and each time we call they say it is under investigation. I do not recommend Waitrose Broadband.
Guest.'s review and ratings | 151 words
Review by
swampthing666
on 24th Apr 2008
User Rating : 10
Respect :
0
I've had it for a couple of years and it's been nearly faultless
Definitely recommended. I know of people that have been driven to despair over 'services' like Orange. Well recommend Waitrose Broadband.
swampthing666's full review | 33 words
Review by
Guest.
on 23rd Apr 2008
User Rating : 1
Respect :
0
So far so bad - can only get better
Guest.'s full review | 64 words
Review by
Guest.
on 16th Apr 2008
User Rating : 9
Respect :
0
Would definitely recommend Waitrose Broadband to anyone using internet mainly for surfing. They offer a very very reliable service. UK call centres who pick up within a few rings and no waiting. All proceeds go to charity. What more can you say?
Guest.'s full review | 65 words
Review by
jhleslie
on 15th Feb 2008
User Rating : 9
Respect :
0
Everything about this service is great, they are great to deal with, I had a minor problem with the bill in the first place but it was sorted out with no hassle. The speed never ever drops, it is always very rapid. Previously I had Virgin (do not even think of using them), their speed would drop to 250Kb in the evening. Only problem is that because it is so rapid I have started downloading movies and these have taken me over the 5Gb limit so I have had to pay extra :(
jhleslie's full review | 102 words
Review by
jaan1
on 13th Feb 2008
User Rating : 9
Respect :
0
When I received my modem I wasn't sure how to set up the whole thing, all I had to do was call Waitrose's local rate customer service and an advisor help me set up my internet step by step and was very helpful and I was surprised that at 12 midnight there was someone there to help me do all this.
jaan1's full review | 102 words
Review by
smith708
on 20th Jan 2008
User Rating : 9
Respect :
0
It has been fantastic to get an immediate reply from their Technical Support Team, when I had become used to waiting for ages (and spending a fortune on telephone calls while listening to Vivaldi) and being assured that all their advisers were busy etc, etc, by my previous ISP.
Full marks to Waitrose for their excellent service to date, which I have no doubt will continue.
smith708's full review | 133 words
Review by
Guest.
on 8th Jan 2008
User Rating : 10
Respect :
0
Waitrose Broadband are Consistently reliable.
Not the cheapest, but then you get what you pay for with www.waitrose.com.
I have no hesitation in recommending Waitrose as a broadband provider.
Guest.'s full review | 40 words
Review by
welliebelly
on 26th Nov 2007
User Rating : 3
Respect :
0
Waitrose Broadband is good because money goes to charity but I'm now stuck in a contract.
Have lost connection, but help line very good and free.
now having trouble with phones, did not have this before.
welliebelly's full review | 52 words
Review by
bob mills
on 13th Nov 2007
User Rating : 9
Respect :
0
After having a terrible time with another provider, extending over a long period, I rang Waitrose with a view to changing to a name I trust.
They took all the tasks away; the communication was good before installation; being able to trust their service is so helpful.
bob mills's full review | 89 words
Review by
deputy899
on 10th Oct 2007
User Rating : 9
Respect :
0
I am very pleased with everything to do with Waitrose Broadband and I am surprised with one review that stated how poor their support is. Excellent service from ordering to installing.
No fixed contract.
Consistent high speed considering how far I am away from exchange.
deputy899's full review | 56 words
Review by
maderic
on 19th Sep 2007
User Rating : 2
Respect :
0
Left Demon to save £6 per month I must have been puddled.
I can bet the all along the router has been the fault.
And you can bet I will have to pay for another one and the postage.
Used the internet when my modem cost me £600.00 well over ten years now with dos 3/1.
Feel loath to ring customer support as what else will they tell me.
Eric Maddock
maderic's full review | 123 words
Review by
malcolme
on 28th Aug 2007
User Rating : 9
Respect :
0
After a shaky start with connectivity, the technical support people arranged a visit from an engineer who sorted out our line problems. Since then the quality and service has been good. The technical support is free, courteous and helpful.
I recommend Waitrose broadband all round.
malcolme's full review | 84 words
Review by
weltoj
on 28th Jul 2007
User Rating : 9
Respect :
0
Overall a very good reliable service, which although costs a bit more than some other ISP's, is well worth paying for. Customer service is extremely good, and being able to use a "0800" number is really sensible. Highly recommended.
weltoj's full review | 48 words
Review by
broyal
on 8th Jul 2007
User Rating : 10
Respect :
0
Cannot fault them at all and full marks for the support given to macs.The very best would definitely recommend Waitrose Broadband.
broyal's full review | 25 words
Review by
RLM
on 4th Jun 2007
User Rating : 9
Respect :
+1
We had endless problems with our previous ISP (Orange) and decided to go with Waitrose for three reasons -
The company has a good reputation to maintain.
Profits from the broadband service are given to charity.
Calls to the service engineers are free.
We had a couple of small problems at the start which were both sorted out quickly and courteously and the service is now working perfectly.
RLM's full review | 89 words
Review by
igivup
on 28th May 2007
User Rating : 9
Respect :
0
As a light user I make limited broadband demands but with my constant 'fiddling' with the several Windows versions on my PC I often get corruptions of data including mail and browser settings. When needed a very high level of courteous help has always been quickly available.
I have been with Waitrose since its inception and have nothing but praise for their package. For me the relatively high cost compared to that of the high volume leaders is more than made up with the quality of service. ...
igivup's full review | 101 words
Review by
robsl1
on 10th May 2007
User Rating : 10
Respect :
+1
Waitrose Broadband www.waitrose.com is a delight. They are efficient and professional. They call you when they say they will. They deliver when they say they will.
I pay £18.99 per month. I would willingly pay a lot more for the fantastic service I have received.
robsl1's full review | 70 words
Review by
JohnOw
on 30th Sep 2006
User Rating : 7
Respect :
-1
Waitrose need to have a better dedicated website just for the internet. They offer reasonable broadband access, and the helpline is good, but you tend to need it initially, as instructions on getting connected are not clear. Navigating around the site is difficult, as it is hard to get into the system as distinguished from the shopping bit.
JohnOw's full review | 58 words
Review by
sandmansam
on 5th Feb 2006
User Rating : 4
Respect :
-1
Waitrose broadband is nothing to write home about. It is fine for light users, beyond that go for an unlimited package.
sandmansam's full review | 76 words | 4 comments added.
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