Lovell Rugby Reviews - www.lovell-rugby.co.uk

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Latest Reviews

“Excellent customer service ”

Written on: 30/10/2014 by Jsptown (1 review written)

Got in contact with lovell rugby and was replied to straight away. Had a problem with a pair of boots which was quickly resolved. Constant contact throughout process with very quick replies. Cannot fault at all! Would recommend to anyone… Read Full Review

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“Still no parcel (despite exp. deliv.), still no apology.”

Written on: 26/09/2014 by LTRugby (1 review written)

Ordered a few pieces of kit and paid for express delivery. Parcel didn't arrive on the designated day. I called the following day to be told it wasn't Lovell's error, it was Parcel Force's. They promised me they would speak to Parcel Force and then call me back. No one did. I had to call four times throughout the day for updates. I called again, just as they were closing, and was told that they had passed my number to Parcel Force and they might call me. No guarantees though, and still… Read Full Review

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Lei.irene's Response to LTRugby's Review

Written on: 10/12/2014

Am going through the same problem right now. Placed my order on the 17th of November. Was told I would it get it today 10th December and still nothing. Messaged them and got a reply they cannot confirm when exactly I will be receiving this one jersey. I have ordered as far as China and gotten my stuff within a month. Think again before ordering. Bunch of RIP OFFs

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“Great service”

Written on: 25/06/2014 by Chill91 (1 review written)

Placed my first order with lovell rugby a few days ago and received it today. Really pleased with the product, price and delivery. Order was delivered with Royal Mail 48 hour. Pleased with the selection of products on the lovell website as the item I ordered was an Australian team that not many places seem to stock. Overall I got an item I can't buy anywhere locally at a good price and I would definitely buy from here again!… Read Full Review

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“Never had a problem”

Written on: 07/08/2013

Best rugby site around. Diverse range of products and always deliver promptly. Have been buying from here for ten years and never, ever had a problem. One request though. Can they offer official numbering (premiership, Canterbury etc) styles for personalisation of shirts. That would be ace … Read Full Review

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“waste time”

Written on: 23/07/2013

this is the worst customer service i ever had to deal with damn. i been buying from them a long time and its getting worst and worst. i order my stuff two weeks before preseason and its not here yet. they said i have problem with my address cause they send it to my old address. i ask them i need my stuff asap but i have to wait till the order get back to the warehouse and they will send it to me. now i have to wait another 2 weeks wow this is my last time ill use this side… Read Full Review

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Lovellrugbyrosse's Comment

Written on: 17/10/2013

Dear Lovell Rugby Customer,

We are very sorry if you have experienced any issues or delays with your order. If you are still experiencing a problem, please contact us via our sales email address with your order number and we will do our best to try and help in any way we possibly can.

Regards,

Ross Edwards
Sales Manager - Lovell Rugby

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“Just want your money”

Written on: 05/07/2013 by darrill (1 review written)

My son takes a size 10 shoe - all his shoes are size 10 and the inside measurements are 11 inches. Yet when Lovell Rugby sold us a size 10 that was 10.5 inches and would not fit my son they would not consider exchanging it. Our mistake was to accept the offer of free personalisation which Lovell offers as once a product is personalised they escape from any requirement to rectify a fault or a problem. So they can supply you with any size shoe in any state and if you get it personalised you are… Read Full Review

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Lovellrugbyrosse's Response to darrill's Review

Written on: 17/10/2013

Hi Darrill,

Thanks for your comments. I understand your frustration with this issue. However, I am sure you can appreciate that unless the goods are faulty we cannot accept personalised items back for exchanges. I must also note that the free personalisation service does not negate our legal obligation regarding faulty products, it merely affects our normal exchange and refund service as we will not be able to re-sell this product.

It is stated in our terms and conditions and highlighted in several places during the checkout process that if you are making use of our FREE iD service that you must ensure that the sizing of the products is correct before purchasing. Had the boots not fitted without having been personalised we would have been able to offer an exchange or refund without an issue.

I hope this clarifies our policy on personalised items and hope you will consider us in the future for your online rugby purchases.

Kind Regards

Ross Edwards
Sales Manager - Lovell Rugby

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“Buy from Chile”

Written on: 02/04/2013 by ifor32 (1 review written)

Muy buen sitio web de rugby, he comprado un par de veces desde Chile y llega en el tiempo que dicen Recomendable y confiable Very good website rugby, I bought a few times from Chile and arrives in time to say Recommended and reliable… Read Full Review

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“It's the best”

Written on: 14/10/2012 by Faculprc (1 review written)

I ordered from Argentina and it came always in time… Read Full Review

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“I Have used this website for 3 years now...”

Written on: 19/04/2012

I have bought 3 pairs of boots, one personalised over the last three years. Always top class service and when I bought a Super 15 shirt which was too big they happily returned it and replaced it with what I wanted. Out of all the rugby sites online Lovell is the one I always go back to time after time, and I really like the free delivery if you're buying a few items. Another bonus I find is the variety of clothes and equipment, and the wide selection of shoe sizes; as often most websites do not… Read Full Review

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“Perfect for the Rugby Players”

Written on: 30/11/2011 by iinga (1 review written)

I really like buying from Lovell rugby. They are my first stop when I am looking for new rugby gear. I have never had any problems with them, and the times when I have had to contact customer services, it has always been a fast and smooth process. There are times when I have had to change the address on orders and they quickly respond and change it for me. Their prices are very competitive and they stock most things you would ever need for rugby. I have been using them for over 6 years now and… Read Full Review

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“Would have given them no stars if possible. Absolutely...”

Written on: 13/04/2011

Would have given them no stars if possible. Absolutely aweful service. Paid for my item and it still has yet to arrive. They say it was delivered but guess they assume I waste mty time trying to get multiple items. They won't send another one out "in case the other one arrive". It clearly hasn't and won't. Total ripoff merchants - don't use them under any circumstances. Absolute rubbish!!!!!… Read Full Review

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Lovellrugbyrosse's Comment

Written on: 17/10/2013

Dear Lovell Rugby Customer,

We completely understand your frustration if an order we have sent you has not been received, even though the courier company is stating that it has been delivered. In these circumstances we can start a disputed delivery claim with which ever company was used to post your parcel.

If this has not already been done, please contact us via our sales email address with your order number so we can start this claim for you.

Please be aware that these claims can sometimes take a up to 2 or 4 weeks to be processed, but we will do our absolute best to get this resolved for you.

Regards,

Ross Edwards
Sales Manager - Lovell Rugby

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“I ordered two items for my husband's birthday and...”

Written on: 18/01/2011 by daisynova (2 reviews written)

I ordered two items for my husband's birthday and despite ordering them well in time, it took Lovell Rugby two weeks to email me to say there was a problem with my address and htat they had cancelled my order. I emailed them back asking why they had cancelled my order and what was wrong with my address and they stated that I had entered two postcodes however on checking my order confirmation email, this was not the case. I went elsewhere and bought the items. I wouldn't use this company… Read Full Review

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Lovellrugbyrosse's Response to daisynova's Review

Written on: 17/10/2013

Dear Lovell Rugby Customer,

Firstly can I apologise if you have experienced any problems with your order as we always try to do our best to provide service we possibly can. If you could please email us with your order number so we can investigate this further we would really appreciate it.

Kind Regards,

Ross Edwards
Sales Manager - Lovell Rugby

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“Not a good expereince, I got faulty goods and needed...”

Written on: 26/03/2010

Not a good expereince, I got faulty goods and needed to deal with manufacter myself as Lovell would not refund/exchange goods till they were assured they will be credited from the manufacturer… Read Full Review

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Lovellrugbyrosse's Comment

Written on: 17/10/2013

Dear Lovell Rugby Customer,

Please could you email through your order number to our sales email address so we may investigate this further. Depending on the length of time since the product was sold to you, this is not how we would usually deal with a faulty product, so would like to see who said you had to go to the manufacturer first and why this was said.

Kind Regards,

Ross Edwards
Sales Manager - Lovell Rugby

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“Lovell Rugby have excellent prices for British Lions...”

Written on: 10/05/2009 by lenthall (1 review written)

Lovell Rugby have excellent prices for British Lions gear. Wide size range available. Quick delivery. Use Royal Mail to deliver - much more convenient for me than courier companies… Read Full Review

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“had few tigers shirts from www.lovell-rugby.co.uk....”

Written on: 05/07/2008 by simbuh (1 review written)

had few tigers shirts from www.lovell-rugby.co.uk. service brill. cheap next day delivery.
told lot of mates about lovell rugby wish i found it sooner.
KEEP UP THE GOOD SERVICE CHEERS… Read Full Review

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“Personally love the company. Very helpful and the...”

Written on: 09/06/2008 by BL225 (1 review written)

Personally love the company. Very helpful and the speed of delivery is the best I have come across! A lot quicker than Pro Direct Soccer.
There was a boot expert available to speak to when I had questions about the boots which helped a lot. In addition was pleased to find free flip flops and boot bag with the boots, awesome!… Read Full Review

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“I have used Lovell Rugby/Football on many occasions...”

Written on: 09/06/2008 by Ywain Shakespeare (2 reviews written)

I have used Lovell Rugby/Football on many occasions and have found every dealing with them amazing.

I have ordered a fair amount of football boots and clothing from them and every time they appear the NEXT DAY!!
Sometimes after I've even ordered in the late afternoon!

The quality and deals are always second to none and many friends that I have reccomended the site to are equally impressed with them.

My only quip is that some times when they advertise stock in Magazine's they aren't actually… Read Full Review

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“Lovell Rugby failed to deliver to deadline, and failed...”

Written on: 15/05/2006 by maccaj51 (1 review written)

Lovell Rugby failed to deliver to deadline, and failed to tell me if they'd make it in time. They left me with no time to find replacements... awful!! When I complained they got angry with me and shifted the blame in my direction. They may be good for smaller orders, but I wouldn't recommend them for team wear. Shocking in every sense of the word!… Read Full Review

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“I have now placed 3 different orders with Lovell Rugby...”

Written on: 18/02/2006 by tompetty (3 reviews written)

I have now placed 3 different orders with Lovell Rugby and each time they have impressed me. Really fast delivery on everything I've ordered and P & P at really reasonable rates, I'll use them again and again… Read Full Review

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“Thought I'd write a quick review of Lovell rugby as I...”

Written on: 13/12/2004 by Stunt Gerbil (65 reviews written)

Thought I'd write a quick review of Lovell rugby as I was amazed by the service I recieved. I ordered a rugby shirt for £20 at lunch time on monday, I returned home from work on Tuesday to find that the postman had tried to deliver my shirt at 10.30am, how did they do that? I thought it was going to take a week, you can't argue with that. Only thing I would have liked to have changed the delivery address to my work address, as I'm out in day and they don't allow this because of security… Read Full Review

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