Total Fitness Reviews - www.totalfitness.co.uk

★★☆☆☆
1.6 / 5
277
13.7% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“Gone badly down hill recently”

Written on: 06/07/2017 by KamdenFraser252 (1 review written)

Total fitness used to be nice. However there have always been problems, for example slow maintenance. Recently it's really declined. The pool is 1/3 given over to swimming lessons during peak time, and they often spill into a third lane, leaving the remaining pool dangerously overcrowded. Showering before swimming isn't required of the children for some reason, so hygiene is impacted. Lifeguard supervision of children is very variable, some lifeguards are good, some are ineffective. Children… Read Full Review

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★☆☆☆☆

“12 months membership is actually 13!”

Written on: 17/06/2017 by Carld268 (1 review written)

Joined under a special offer of £5 for the first month. I've tried to cancel a month before my 12 months is up to be told my first month doesn't count so they now want a 13th payment. So despite agreeing to be member for 12 months, I have to stay for 13. BE AWARE as stated on the website terms and conditions if you don't give written cancellation after 12 months (but really 13) they automatically renew your contract for a further 12 (probably 13) months and hold you prisoner to paying… Read Full Review

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★★☆☆☆

“Getting worse”

Written on: 17/06/2017 by Barrett9 (1 review written)

I have really loved attending this gym but over the last 12 months I have seen a total decline in the service. They are more interested in booking swimming lanes (for schools and children ) than their members. The other day I was asked to move out of a lane into the busy main swimming area as there was a class going ahead only to see 2 swimmers in a lane each being instructed whilst all the members were squashed into the rest of the pool absolutely ridiculous. It is becoming more of a public… Read Full Review

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★☆☆☆☆

“filthy swimming pools”

Written on: 20/05/2017 by Forbes94 (1 review written)

Absolutely disgusting ,old chewing gum ,plasters , grit sand, algae, all floating about . After months of complaining and nothing done about it I cancelled my direct debit and told them . Well they were very quick to get back in touch !! as I cant cancel and apparently this isn't a good enough reason .. terrible service its making me ill and they're meant to be there to help us get healthy… Read Full Review

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★★☆☆☆

“Months cancellation?”

Written on: 11/03/2017

I have tried to cancel membership as I am due to relocate. After being told that a months notice is needed have now been told it is 7 weeks as I need to pay for the full whole month as I didn't cancel before the end of the month. Contacted by their central team today and asked to send proof of my new address. How insulting! I have been a member for years and this is how they respond? I want to leave and they should accept that is my right. However this shows they don't give a stuff about… Read Full Review

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★☆☆☆☆

“More like a kindergarten than a health club!!!”

Written on: 09/03/2017 by skamanda (2 reviews written)

I have been a member of this gym from not long after it opened.Now days I feel more stressed when I leave than I do when I arrive. There are screaming kids all over the place!.. in our swimming lanes, (only one Lane for us recently) on the machines (and NOT over 16) running round the track!. Being sick in the small pool (fortunately. ..why can't they teach them to swim in that one????). The parents don't shut them up and leave dirty nappies in our changing rooms...DISGUSTING. They also soak… Read Full Review

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★★★☆☆

“going downhill”

Written on: 03/03/2017 by Christopherb169 (1 review written)

Been at queue position 1 on phone for 2o minutes of a 30 mins phone call. Still waiting but my phone minutes are running out!. Can't get online but aren't answering phone either. Been a member 9 years - already cancelled recently but was encouraged to stay. Will be looking at other places again after this… Read Full Review

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★☆☆☆☆

“Too many members ”

Written on: 19/02/2017 by McCleary430 (1 review written)

So many members can't get equipment Kids now all over gym at peak times Pool dirty and swimming lessons a priority Not a great place lost direction trying to get too many members Not worth it don't more… Read Full Review

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★☆☆☆☆

“be very careful”

Written on: 22/01/2017 by albion4082 (1 review written)

be very careful when joining especially if paying monthly, we had to cancel our membership seven months in due to loss of income now being chased by a debt company. totally unsympathetic and just wanted their money regardless if it meant us not paying priority bills… Read Full Review

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★☆☆☆☆

“Reception staff very rude”

Written on: 12/01/2017 by 472Kearney (1 review written)

Reception staff extremely rude don't even know what there purpose is… Read Full Review

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★☆☆☆☆

“web page”

Written on: 11/01/2017 by dwillow8 (1 review written)

Total fitness web page is misleading and tries to get you into signing up so hard to find there pricing trading standards should look at this absolute joke… Read Full Review

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★☆☆☆☆

“Cancelling membership”

Written on: 07/11/2016 by AnivThapa1994 (1 review written)

I signed u for a 3 month contract in august but still got charged after my 3 months ended. Apparently you need to give a months notice to cancel the membership which they don't say at all. They charge £40 at the start of november and when we went to cancel they say it will cancel by december but they will still charge by the start of december. Apparently total fitness is just a rip off and i would never sign to this gym again. DO NOT SIGN WITH THIS GYM EVER!!! RIP OFF … Read Full Review

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★★★☆☆

“Kids kids annoying kids”

Written on: 03/11/2016 by 217England (1 review written)

I pay a lot of money a month to come to this gym after work and really get so frustrated every time I go because of the amount of kids and teenagers!! Kids messing about on equipment so you can't get on,teenagers taking up all other equipment! Swimming which I go to do a good swim and relax after in the hydropool or around the pool and again-kids everywhere,running around, the last 2/3 sometimes 4 lanes are taken over by kids either in swimming lessons or just for them to swim when the rest of… Read Full Review

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★★★★★

“Total Fitness reborn!”

Written on: 06/10/2016 by sayitasitis2012 (22 reviews written)

I fully realise that this company has received nothing but scathing reviews bar the odd one or two, and indeed I myself have contributed in the same vein. I left the Whitefield gym some 3 or 4 years ago. It was run down, neglected, dirty and ill managed. Aged equipment was not replaced nor was it repaired when broke. I have since returned last January. Apparently the company have renegotiated the lease of the building and have set out to bring it up to the level that customers would expect. The… Read Full Review

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★☆☆☆☆

“Worst Management of a company!”

Written on: 09/09/2016 by missskylar (1 review written)

After working for total fitness for well over a year and a half my son was fired for gross misconduct and summary dismissal his crime he took a bottle of lucuzade drank it and after he drank it he went out to his car to get the 90p to pay for it. He had just been teaching 2 spin classes on after the other and was thirsty management saw him do this but my son was not even trying to hide what he was doing as you can see from the cctv he was suspended on the spot and told to go. My son had also… Read Full Review

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★☆☆☆☆

“TOTAL FITNESS Whitefield Bury.”

Written on: 05/09/2016 by ktMacLeod20 (1 review written)

Appalling arrogant management and customer service at this Gym. Takes your money and then denies you access to the Gym with NO explanation, no contact in writing, or verbally. Total Breech of contract.They need to be reported to the FCA and Trading Standards. Place is a health and safety accident waiting to happen. Breaks the law on underage children being allowed to use equipment and sauna's, Steam rooms and Hydrotherapy rooms. I would NOT recommend this Gym, and advise people (that I know… Read Full Review

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★☆☆☆☆

“Cancel membership”

Written on: 15/06/2016 by Mendoza17 (1 review written)

Omg do not sign up to fitness first!!!!!!!! God forbid if you fall I'll or have to have an operation, yes they freeze it for you but then add the time back onto your contract. Also if you ever need to cancel due to a change of circumstances financially apparently you need to employ the services of a financial advisor in order to prove that you cannot afford to pay the contract! Nowhere n the contract does it state this! Hopefully this will help other people who are thinking of joining this… Read Full Review

Sayitasitis2012's Comment

Written on: 06/10/2016

Fitness first is a separate company than total fitness.
has this review been wrongly assigned?

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★☆☆☆☆

“Rude cleaners ”

Written on: 13/06/2016 by pjRivera1981 (1 review written)

I go to Total Firness in Chester. Most of the staff are lovely but I encountered the rudest cleaners this evening. The lazy girls should have been doing the job that my ever-increasing membership fees are paying for. Instead, they barged me out of the way to sit at the bench that I was using to get dressed. Here, they laughed and gossiped instead of getting off their lazy behinds off MY bench to clean. Instead of dealing with the lumps of pubic hair in the showers, they were more interested… Read Full Review

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★☆☆☆☆

“Worst gym of all”

Written on: 12/06/2016 by 458Simpson (1 review written)

If your happy to be ripped off and pay ridiculously high gym fees each month to use terrible cheap equipment then this is the gym for you! The equipment is terrible and there is insufficient number of machines to have a proper workout so you are forced to use only dumbbells (which are scattered all over the gym floor and never re racked) The type of people in total fitness gyms are the type that go in there to be seen and to do 'just a bit' ,if you have excessive muscle you will be stared at… Read Full Review

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★☆☆☆☆

“Never been treated so badly”

Written on: 18/04/2016 by Bain442 (1 review written)

I have been unwell for a month with a severe cough which I developed after swimming at Aintree branch which escalated into a severe and prolonged chest infection, following swimming in the small pool -which water was often colder than the advertised 32 degrees, and walking through the draughty freezing cold corridor which was not adequately insulated. This issue has been brought to the attention of your staff on numerous occasions over the entire winter period, by many members including… Read Full Review

Sayitasitis2012's Comment

Written on: 06/10/2016

lockers are not there for your personal prolonged use.
they are there to lock away your belongings on the day that you use the facility and to be emptied before you leave the premises.

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