Total Fitness - www.totalfitness.co.uk

Total Fitness - www.totalfitness.co.uk
★★☆☆☆
1.6
14.0% of users recommend this
  • Value For Money

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Latest Reviews

“Cleaning at Altrincham and Bolton branch”

★★★☆☆

written by Celestek327 on 29/10/2021

I have been in nearly all total fitness in North west. The Floor at Bolton’s ladies’s changing room is dirty and you can find patches of black mold everywhere. I am sure it has not been clean for months. Altrincham one is the worst. Very dirty shower. Black mold on ceilings. Jacuzzi is very dirty. You can feel dirts under your feet. Handforth and Whitefield are much better in cleaning than the other ones. In my opinion total fitness is the best gym in north west, but the lack off cleaning letting it down. The cleaning has to be taken more seriously. I understand the shortage of staff and other issues but a hygiene can damage the company’s reputation.

Was this review helpful? 2 0

“Salon and Takeaway in he saunas”

★☆☆☆☆

written by 178Blair on 25/09/2021

New signs have been put up regarding shaving and eating in the steam rooms and saunas. However, they are pointless if the staff do not challenge such behaviour. Time and time again i have gone into the sauna to find bald med shaving there muts and chests and then going into the hydropool to clean there shavers, All under the eyes of the staff. One casually walks round the pool with a razor in a pint glass of water and chats to the staff with it in his hand

Was this review helpful? 1 0

“Cleaning at Lincoln Gym”

★☆☆☆☆

written by Hampton446 on 07/08/2021

A good gym with nice staff and equipment but very dirty in the pool area and showers. Floor is never cleaned and is slippery and slimy. It is a shame because i like the gym and the pool size is great. Unfortunately the pool side is very unsafe for people with mobility issues and the elderly due to the 'slimy' surface. If the pool side was cleaned adequately this would be an excellent place.

Was this review helpful? 1 0

“Totally Shocking ”

★☆☆☆☆

written by Brysonn163 on 12/12/2019

Totally shocking, I unfortunately lost my job and to move out of a total fitness area. I had regular contact to let them know of my current situation and tried to set up a payment plan to pay of the outstanding amount. This was refused I had to pay in full and then my information was passed onto a debt collection Agency without my knowledge. I will never use total fitness again putting me into more debt than I currently am. Disgusted doesn't even describe how I have been treated

Was this review helpful? 2 0

“In general we are happy with the gym and with most...”

★★★☆☆

written by Shamraz0098 on 28/11/2019

In general we are happy with the gym and with most staff members . But the other day , I approached the manager on duty at the Whitefield branch in regards to freeze my kids’ memberships as they are away in uni . Was then told that my children can only freeze their accounts once in a year and can’t freeze again . That info was contradictory to what we were told on taking the children’s memberships. Explained to the manager that we were told that my children being full time students and away from Manchester , can freeze their accounts a few times during the year. She replied that rules have changed and there’s nothing she could do about it . She was just abrupt and unhelpful . I then decided to contact the head office . I explained the situation to them and thankfully everything got sorted . Students are entitled to have 3 ‘freeze’ during the year with each freeze for up to 3 months . Head office staff members were very attentive , supportive , polite and professional . The manager from Whitefield need to get her facts right before talking down to customers.

Was this review helpful? 1 0

“Pool was cloudy, showers sooo cold or just stopped”

★★☆☆☆

written by Kade116 on 23/10/2017

We were so excited having looked around and couldn't wait to start... until we tried the pool. It was cloudy and the water quality just wasn't up to the standard of our council pools. The shower stopped when my hair was full of suds and the other showers were freezing so I rinsed off in the sink, came out and told them I was taking advantage of the 14 day cooling off period.

Was this review helpful? 1 0

“Money, Money, Money”

★☆☆☆☆

written by Craig472 on 03/10/2017

Having been a member since the Aintree branch opened, I endured the debacle that ensued following the fire and stuck with TF when others were leaving, I now find myself in a position that I have not attended since March so decided to cancel membership. I sent an email to a TF address but noticed that payments were still being taken from my account. I cancelled the direct debit and subsequently received a debtor letter demanding money plus costs. I contacted TF to be told there was no record of my cancellation and I would need to make a payment for October in order to cancel my membership(even though I had not set foot in the place for 6 months) you will see from the date of this post that it is the 3rd of the month! This just goes to prove that TF is only concerned with Money not the members

Was this review helpful? 1 0

“Disgrace ”

★☆☆☆☆

written by Foxru1981 on 24/08/2017

Awful experience. Hassled for money. Below is a letter I sent to an assistant manager. I am writing to you with concerns of a letter I have received in regards to a membership that I never finalised. It was agreed by your marketing staff that I would have a period of time in which I was informed I could contact them to confirm the contract and set up a direct debit - I was, however, unsatisfied and felt extremely pressured signing the forms. I have many contributing factors as to why I have not finalised my membership. One was on viewing your full access gym with my severely disabled mother, your staff made it very clear that non of the equipment on offer could be used as she was severely disabled, but they still pushed her to signing up for a membership. We also had a conversation with an assistant in the pool area, who informed us that the hoist base had been tiled over and the hoist itself couldn't be used as a tube was missing. This renders your gym wholly unsuitable for my disabled mother. I was so disheartened that the whole experience was money and marketing needs. The whole point of the sign up was for me and my mum to enjoy this experience together. There has been confusion on my part as I did not finalise this contract, because the gym was not disability friendly. I was also highly appalled on your marketing staff's behaviour towards my mother. It was also left that I would return with my desision in the finalisation of the contract. I was so upset with the treatment we received and the discrimination against my severely disabled mother that I couldn't wait to leave. I was informed a manager would contact me in regards to my concerns, yet I did not receive a call. I have had letters chasing me up to confirm my membership, I have avoid the letters due to upset from the situation. In doing this I was hoping to be left well alone. All in all I am completely disatfied with all aspects from total fitness. 5 working days later I receive an email of cancellation for membership yet no apology or acknowledgment of employees poor behaviour. This review is a personal experience of Total Fitness Prenton.

Was this review helpful? 1 0

“Price increase with no notice”

★★☆☆☆

written by LeanneB44 on 01/08/2017

When I signed up to the gym. I agreed to pay a certain amount a month which is £35 on corporate rate. How ever I checked my bank this morning and they had took £40. I called the Lincoln branch and I got told 'it's the terms and conditions' they apparently don't have to notify the the person that's paying for the gym.. when ever I asked a question 'it's in the terms and conditions' is the only answer he was giving me.. I then asked to cancel my gym membership due to rubbish customer service and no notice on price increase and I get told I can't do it over the phone. Absolutely pathetic. Feel free to contact me with better answers total fitness!

Was this review helpful? 1 0

“Gone badly down hill recently”

★☆☆☆☆

written by KamdenFraser252 on 06/07/2017

Total fitness used to be nice. However there have always been problems, for example slow maintenance. Recently it's really declined. The pool is 1/3 given over to swimming lessons during peak time, and they often spill into a third lane, leaving the remaining pool dangerously overcrowded. Showering before swimming isn't required of the children for some reason, so hygiene is impacted. Lifeguard supervision of children is very variable, some lifeguards are good, some are ineffective. Children are also not supervised on the gym floor, some days they are literally running around. Some individual staff members try and keep the situation under control, but they don't seem to receive adequate support. Showers are terrible. The worst comes when you try and cancel because you've simply had enough, at which point they fraudulently attempt to make you pay two months' notice rather than one.

Was this review helpful? 0 0

“12 months membership is actually 13!”

★☆☆☆☆

written by Carld268 on 17/06/2017

Joined under a special offer of £5 for the first month. I've tried to cancel a month before my 12 months is up to be told my first month doesn't count so they now want a 13th payment. So despite agreeing to be member for 12 months, I have to stay for 13. BE AWARE as stated on the website terms and conditions if you don't give written cancellation after 12 months (but really 13) they automatically renew your contract for a further 12 (probably 13) months and hold you prisoner to paying again for a full year

Ilky's Comment

Written on: 01/09/2017

i had the same issue and l hated this place i do not want to see them anymore l am a pregnant woman and they put me in stress a lot . they keep showing all difficulties to you.
i do not recommend this place to anyone.

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Was this review helpful? 1 0

“Getting worse”

★★☆☆☆

written by Barrett9 on 17/06/2017

I have really loved attending this gym but over the last 12 months I have seen a total decline in the service. They are more interested in booking swimming lanes (for schools and children ) than their members. The other day I was asked to move out of a lane into the busy main swimming area as there was a class going ahead only to see 2 swimmers in a lane each being instructed whilst all the members were squashed into the rest of the pool absolutely ridiculous. It is becoming more of a public pool than a private members pool and these children are running around in changing rooms, parents putting them in sauna area and totally making the gym experience unpleasant. This is profiteering on the backs of members who are getting a second rate service me thinks it maybetime to find an alternative

Was this review helpful? 0 0

“filthy swimming pools”

★☆☆☆☆

written by Forbes94 on 20/05/2017

Absolutely disgusting ,old chewing gum ,plasters , grit sand, algae, all floating about . After months of complaining and nothing done about it I cancelled my direct debit and told them . Well they were very quick to get back in touch !! as I cant cancel and apparently this isn't a good enough reason .. terrible service its making me ill and they're meant to be there to help us get healthy ..

Was this review helpful? 0 0

“Months cancellation?”

★★☆☆☆

written by on 11/03/2017

I have tried to cancel membership as I am due to relocate. After being told that a months notice is needed have now been told it is 7 weeks as I need to pay for the full whole month as I didn't cancel before the end of the month. Contacted by their central team today and asked to send proof of my new address. How insulting! I have been a member for years and this is how they respond? I want to leave and they should accept that is my right. However this shows they don't give a stuff about customers, just their cash. They only seem to contact you to sell stuff/get your friends through the door so they can hard sell them. The staff at Chester seem great n friendly, shame the company isn't.

Was this review helpful? 0 0

“More like a kindergarten than a health club!!!”

★☆☆☆☆

written by skamanda on 09/03/2017

I have been a member of this gym from not long after it opened.Now days I feel more stressed when I leave than I do when I arrive. There are screaming kids all over the place!.. in our swimming lanes, (only one Lane for us recently) on the machines (and NOT over 16) running round the track!. Being sick in the small pool (fortunately. ..why can't they teach them to swim in that one????). The parents don't shut them up and leave dirty nappies in our changing rooms...DISGUSTING. They also soak the floor of the changing area and cubicles.last night was the last straw ...little kids in the sauna! !!!....BANG OUT OF ORDER. Bad enough not being able to get into classes since we now have to book on line!.The staff and instructors are excellent but get rid of the SPROGS or at least have certain days/times for them or I feel your going to lose a lot of loyal customers including me....the place is a nightmare!!!.

Was this review helpful? 3 0

“going downhill”

★★★☆☆

written by Christopherb169 on 03/03/2017

Been at queue position 1 on phone for 2o minutes of a 30 mins phone call. Still waiting but my phone minutes are running out!. Can't get online but aren't answering phone either. Been a member 9 years - already cancelled recently but was encouraged to stay. Will be looking at other places again after this.

Was this review helpful? 0 0

“Too many members ”

★☆☆☆☆

written by McCleary430 on 19/02/2017

So many members can't get equipment Kids now all over gym at peak times Pool dirty and swimming lessons a priority Not a great place lost direction trying to get too many members Not worth it don't more

Was this review helpful? 0 0

“be very careful”

★☆☆☆☆

written by albion4082 on 22/01/2017

be very careful when joining especially if paying monthly, we had to cancel our membership seven months in due to loss of income now being chased by a debt company. totally unsympathetic and just wanted their money regardless if it meant us not paying priority bills

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“Reception staff very rude”

★☆☆☆☆

written by 472Kearney on 12/01/2017

Reception staff extremely rude don't even know what there purpose is

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“web page”

★☆☆☆☆

written by dwillow8 on 11/01/2017

Total fitness web page is misleading and tries to get you into signing up so hard to find there pricing trading standards should look at this absolute joke

Was this review helpful? 0 0

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Asked by owens-kay on 6th March 2015 Report this content
Does anyone know how much it is for over 55 membership at Chester?

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