Total Fitness Reviews - www.totalfitness.co.uk

★★☆☆☆
1.6 / 5
258
14% of users recommend this
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Latest Reviews

★☆☆☆☆

“Never been treated so badly”

Written on: 18/04/2016 by Bain442 (1 review written)

I have been unwell for a month with a severe cough which I developed after swimming at Aintree branch which escalated into a severe and prolonged chest infection, following swimming in the small pool -which water was often colder than the advertised 32 degrees, and walking through the draughty freezing cold corridor which was not adequately insulated. This issue has been brought to the attention of your staff on numerous occasions over the entire winter period, by many members including… Read Full Review

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★☆☆☆☆

“Total fitness at Willerby near Hull is filthy ....”

Written on: 09/04/2016 by Moshee329 (1 review written)

Probably the worst gym I've ever been to, absolutely filthy and the set up is poor. The down stairs has had a so called re-vamp with some new monkey bars added, Wow!! All the original apparatus has been moved upstairs for the younger bucks and virtually impossible to get on. I wouldn't recommend this gym to anyone it really does stink its filthy and I'm just a normal run of the mill guy… Read Full Review

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★☆☆☆☆

“Total fitness, total rip off! £15 a swim!!”

Written on: 06/04/2016 by Daviscf137 (1 review written)

My father in law and 2.5 year old daughter are members using total ripoff wilmslow. I had a day off today so attempted to join them for a swim. £15! Absolute disgrace! When I told them I though it was a rip off I was answered with 'it's a members gym mate', even though the people with me were members. What makes it worse is I've paid several hundreds of pounds to take my daughter here for swimming classes over the last 12 months. Yet no discretion given. I was going to join this facility in… Read Full Review

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★★☆☆☆

“Shaving in the steam room”

Written on: 13/03/2016 by 290Holloway (1 review written)

Really upset by the amount of men shaving in the steam room and sauna. Have made complaints along with other ladies. Told signs no use. Written two emails with no reply. Maybe health and safety would be interested?… Read Full Review

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★☆☆☆☆

“I needed a new gym, so I popped in to Total Fitness...”

Written on: 11/03/2016 by ikFitzgerald148 (1 review written)

I needed a new gym, so I popped in to Total Fitness Prenton to sign up. None of the available staff were qualified to talk to members of the public, so while I was waiting for one who was I looked around. The place basically consists of ranks of bored people sitting on exercise bikes, and swarms of small, unsupervised children running around and screaming. I don't know what that place is, but a gym it ain't! … Read Full Review

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★★★☆☆

“Poor booking system for classes ”

Written on: 28/01/2016 by Dominique241 (1 review written)

Wakefield Total Fitness has excellent Spin Classes but these are very popular. There is a telephone booking on service and even if you book on you may still not get into the class as a minority of selfish people drape clothing or personal items on the spin bikes like sun loungers abroad and towels!! Some people get turned away and bikes stand empty it is a pathetic set up there should be a better system. The Manager has been informed and he couldnt care less. One member strolls in fifteen… Read Full Review

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★☆☆☆☆

“allegations of personal training a member !!!!!!!!!”

Written on: 16/11/2015 by Gideonf351 (1 review written)

after being gesticulated at by a man whom never even had the decorum to give his name and title what great management skills and tols "aint no PT ing here " when asked for his proof or evidence of any memebers being approached me training with mulitple members as i only ever worked out with my disbaled Mother and a gym buddy he conitnues to repeat himself After a email to head office asking for written proof etc etc no nothing forthcomming i get allegations thrown at me again two weeks later… Read Full Review

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★☆☆☆☆

“Stole money out of my bank! Will not refund!!!”

Written on: 16/11/2015 by homeriscool (1 review written)

Does not refund money and took unauthorised money out of my bank account!! The manager said theres nothing they can do! How do they get away with this? Leave a BAD REVIEW here too! Make sure this doesn't happen to other innocent people!… Read Full Review

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★☆☆☆☆

“Staff think they can pull the wool over your eyes”

Written on: 22/10/2015 by 007spyguy007 (22 reviews written)

There were banners outside this Gym and still are todate saying I can join for £5 so I went in for a look around for a second time in about a year. They showed me around and the place is the same as it was over a year ago when I last visited this place, still in need of a refurbishment which they had told me over a year ago that this was going to be done. Nothing has changed and still no refurbishment. When I asked the assistant I got the same old spiel to get you to join. "it's getting a… Read Full Review

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★☆☆☆☆

“I tried to get out but they pulled me back in”

Written on: 03/10/2015 by Kali381 (1 review written)

Terrible service at the gym, especially when trying to use the children's pool. They allow childrens parties into the pool, with people taking photos of children, which is the complete opposite of my local council pool where cameras are not allowed (even on an iphone). Dont ever try to cancel, I thought Sky were the worst for trying to cancel an agreement, but I see Sky now has some competition to the crown of awful company… Read Full Review

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★☆☆☆☆

“Total Breach of HASWA- I have been a member over 5...”

Written on: 15/07/2015 by Kymanio86 (1 review written)

Total Breach of HASWA- I have been a member over 5 years, the equipment is left in a dangerous state often leading to accidents, the roof at Prenton leaks, the drains smell foul and athletes foot is rife. Equipment is old tatty and very poorly maintained. The place is an accident waiting to happen. Changing rooms often full of discarded razors and food debris in gym area. Weights are left all over the floor and over trip hazards, nobody puts weights back and staff are not interested in safety… Read Full Review

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★☆☆☆☆

“No information”

Written on: 02/07/2015 by Rockymen68 (1 review written)

I signed my son up for a rolling contract. The only signature I had to put was that I agreed my son could join. I wasn't given anything in writing, nothing with T & Cs. When I went to cancel was told I'd have to give a months notice. At no point joining the signing up procedure was this ever pointed out to me or my son. So another payment came out of my account yesterday. What a waste… Read Full Review

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★☆☆☆☆

“Total fitness hull is a JOKE”

Written on: 08/06/2015 by LukeHoughton (1 review written)

The managers at this gym are complete jokes. They are so incompetent and can't ever come up with a concrete date to start class changes on and never notifies the members. The cafe is filthy and has failed hygiene audits, they use the same water and cloth for hours, if you look in there the sink is normally black. Don't ever sign up at this gym!… Read Full Review

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★☆☆☆☆

“rip off. rude team. dirty. scummy. unfriendly unwelcoming”

Written on: 01/05/2015 by Linda191 (1 review written)

Im a student from liverpool and i went down for a one time swimming session with my friends and the staff werent letting us. Then they came up with a ridiculious price of £15pp entry fee. £15 to use a swimming pool. Never in my life have i been faced with such a high price for a leisure centre and such an arrogant team of staff… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 24/04/2015 by tvFoster99 (1 review written)

after being at the gym for 9 months i was relocated to a new area with work, when i asked to cancel my membership i was told i cannot as they wont cancel due to personal circumstances, so now i have to pay for a gym that i live no where near and that i will never attend, also there machines themselves are awful and hardly ever work… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 18/04/2015

Very disappointed in Total Fitness, my husband has been telling me to join for months, I finally agree to try this and he rings yesterday to get me a guest pass and was advised all ok and that all we had to do was go to the desk on arrival, as it was mentioned that my husband was working in the morning and it would be after 2pm the member of staff advised we could arrive anytime after 2. However, on arriving today we were denied access as 'nothing is logged on the system', The guy did not… Read Full Review

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★☆☆☆☆

“disgraceful WALKDEN totalfitness”

Written on: 15/03/2015 by 243Hammond (1 review written)

Turn up with my family (2 adult and my 4 years old son)to use swimming pool for some reason they decided to charge me £40!!!! When asked why is that? The manager told us you can try somewhere else and that's what I did. I went to Whitefield TF guess how much £22.50. They just want sale membership for the commission. VERY BAD EXPERIANCE WALKDEN totalfitness… Read Full Review

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★★★★★

“Friendly, Clean and Good Quality ”

Written on: 21/02/2015 by 105Marsh (1 review written)

I accidently found myself on this site, and out of curiosity read the reviews. The comments bear no relation to my own experience at Preston TF. I am not a natural 'gym bunny' and although I've gone to various gyms around the country over the years, I have never felt comfortable in any of them. At Total Fitness there is a good range and availability of equipment, and I have rarely found any of it out of order. There was one occasion where some of the showers were too hot, but when this was… Read Full Review

Jimmyxxx2's Comment

Written on: 12/03/2015

Come on you ACCIDENTLY found your self in here and decided to leave a comprehensive top comment for them hahaahahaaas JOKE

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★☆☆☆☆

“staff tell lies to get you to sign up”

Written on: 31/01/2015 by TianaBarton11 (1 review written)

I enquired about joining the Prenton branch a few years back and was told directly by the manager that I could be on a monthly rolling contract with no ties! This seemed acceptable so I paid a month and signed up. When i entered the gym, nothing was working, the jacuzzi was covered, 2 saunas were off, the foot spa did not work, the gym itself was just loaded with weights an minimal machines. I told the staff I would not be returning, never got my months membership back but just left it at… Read Full Review

Sayitasitis2012's Comment

Written on: 04/12/2015

I would consider putting in a counter claim with the Small Claims Court, which I think costs £35 or so, and advising your local media.

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★☆☆☆☆

“RUN AWAY”

Written on: 10/01/2015 by Curtis306 (1 review written)

For the past 3 months I've been trying to ammend my fee to the student one. I have dealt with arrogant and lieing staff trying to charm and distract you with small talk and yet I am still paying #15 on top for standard fee despite having shown my student card and letters a number of times already. Bear in mind that YOU CANNOT CANCEL THE 12-MONTH CONTRACT so you will be stuck with them for a year!… Read Full Review

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