PhotoBox Reviews - www.photobox.co.uk

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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk

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Latest Reviews

“Rubbish customer service”

Written on: 09/09/2016

Hi I've been a UK customer of photobox for over 14 years now. A number of weeks ago now I emailed and rang them as I wanted to download the pictures I'd stored there for my son's 18th birthday party. Despite several calls, emails and private messages on Twitter they couldn't help me as it's a service they no longer provide. It was a service provided when I started by somewhere during those 14 years they've stopped it and now are unable to help me. They ONLY solution was for me to download the… Read Full Review

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“PhotoBox photo-book fail”

Written on: 19/08/2016 by Deegani87 (1 review written)

PhotoBox Uploaded pictures to make photo book spent 4 hours arranging photo book with regular presses of save. The photos apparently are not uploaded at this point only thumbnails. The upload process after book done then fails always getting to 1% left and stalling. Photo book thus ruined. A quick google finds numerous users with this problem spanning back 3 years... if they have not addressed this problem for those users somehow I doubt they will put much effort into fixing it because I… Read Full Review

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“Can't complain”

Written on: 29/07/2016 by KristinaKelleher (1 review written)

I ordered over 200 photos on Sunday. After going through all my holiday photos and selecting them so they can be shrunk to size they only cost me £25! What a bargain and they turned up on Thursday! Only 4 days. Quality is really good, better then boots and tesco and they came in photo holders to protect the photos. Quick delivery considering the quantity of photos I ordered!… Read Full Review

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“Never Again!!! ”

Written on: 08/06/2016 by Nathalia462 (1 review written)

I wish I had looked at the Photobox Facebook page before I placed an order with them. Full of unhappy customers complaining about bad customer service and poor quality products. Something I have experienced myself this week. A returning customer- I received a good service in 2014 but following the way I have been treated when ordering a photo book this month I will never be using Photobox again. I placed an order for a book 2 weeks ago. It was sent to print five times and each time the order… Read Full Review

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Kerryleep's Comment

Written on: 07/07/2016

Hi I am so sorry to hear that you did have such a negative experience. This really isn't the level of service that we aim to offer. If you could please send me your details to us I would like to make this right for you.

Kind Regards

Kerry

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“Poor service, poor com's, don't use”

Written on: 02/06/2016

I ordered a photo on canvas at the beginning of may, and was communicated that my canvas would be with me within 5days. Three weeks later I received my canvas, which must of missed quality control as it is not straight,it missing part of the picture, it's slightly blurry. In all poor service,print and lack of customer service. Will not be returning and spreading the word as shocking service… Read Full Review

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“Avoid this company at all costs - truly awful and...”

Written on: 18/05/2016 by Saul136 (1 review written)

I spent hours and hours uploading photos to a phonebook for a special present. I saved the book as I went along. When I then clicked to order and pay for the finished book it wiped the entire contents that I had previously saved. I wrote a complaint and received advice about not uploading too many photographs at one time (NOT mentioned any where on the website). I've wasted hours and hours putting together a special present and now having nothing to show for it. The customer service department… Read Full Review

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“Rip off on P&P and costs”

Written on: 09/05/2016 by NickGriffin312 (1 review written)

I ordered a lot of canvases and prints from photobox under their sale with a months credit to order them. On ordering I was amazed to see that EACH item has a pretty extortionate P&P cost despite them all being of the same size, style and ordered together, I was charge nearly £5 per item on top of the printing costs. That adds up to a lot when you order more than 1. They should have reduced P&P the more you order as they can all be grouped into one delivery! Not impressed and won't be using… Read Full Review

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“Rip off on P&P and costs”

Written on: 09/05/2016 by NickGriffin312 (1 review written)

I ordered a lot of canvases and prints from photobox under their sale with a months credit to order them. On ordering I was amazed to see that EACH item has a pretty extortionate P&P cost despite them all being of the same size, style and ordered together, I was charge nearly £5 per item on top of the printing costs. That adds up to a lot when you order more than 1. They should have reduced P&P the more you order as they can all be grouped into one delivery! Not impressed and won't be using… Read Full Review

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“Order not received, No response to emails”

Written on: 25/01/2016 by Aligutt (1 review written)

I purchased some gift vouchers before Christmas as a present for my father in law. They didn't arrive in time for Christmas, so I bought something else. It's now a month after Christmas and they still haven't arrived. I have sent them numerous emails, all of which had no response. As I paid via PayPal, I contacted them through that. Still no response. So I raised a case with PayPal, who were also unable to get a response from them. I have now received a refund from PayPal directly who recovered… Read Full Review

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“never purchase here”

Written on: 23/01/2016 by bobbybob53445344 (1 review written)

I received my phone case A MONTH LATE! after paying for sooner postage. It was damaged on the side. Disformed and just plane bad! It was cracked. I couldnt believe the price for such a terrible item!… Read Full Review

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“never purchase here”

Written on: 23/01/2016 by bobbybob5344 (1 review written)

I received my phone case A MONTH LATE! after paying for sooner postage. It was damaged on the side. Disformed and just plane bad! It was cracked. I couldnt believe the price for such a terrible item!… Read Full Review

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“Worst online purchase experience ever”

Written on: 23/12/2015 by Monga (1 review written)

They don't give the choice of the delivery method (I live in Canada). So I don't have any tracking numbers. It's been more than 2 weeks since I have ordered and it has not arrived yet and I cannot know where it is. I asked the customer service and of course they don't know eider. Also, I didn't see that there was a code for 30% off. I asked them (after the order was placed) if I can get my 30% back. Of course not. I will definitely never buy anything at Photobox again. First time in my… Read Full Review

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“Terrible customer service”

Written on: 18/12/2015 by Diya306 (1 review written)

I was sent the wrong photos and have no idea how to get through to Photobox to discuss options. The contact details they give don't work; They haven't answered the phone (hold music is horrific), email address not given, online chat referred to but no where to seen. … Read Full Review

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“C'mon Photobox - sack 'new thinking', return 2 great...”

Written on: 16/12/2015

What has happened to Photobox? Have used for years. Made 2 photobooks and the "we've dispatched your order" email was received just 2 days after creation date (less than 48 hours actually) which was odd as they previously took a few days to be printed and checked. They didn't arrive. Not even 10 days after dispatch date. "must be lost in the post". My personal family photos (not a public event) have gone missing. Not good enough. Used to be a good company with great service. Now my photobooks… Read Full Review

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“Waste of money”

Written on: 08/12/2015 by 331Lee (1 review written)

I just received the canvas print I ordered as my boyfriend chrsitmas present, the quality of the canvas is very poor and the colours of the pictures look diluted. The whole canvas collage looks like it is fake. The quality needs to be improved, more vibrant colours as well. At least it came quick… Read Full Review

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“Awful”

Written on: 06/12/2015 by Gizmo85 (1 review written)

Trying to order photos of our wedding, one of the most special moments of your life and trying to order these photos has been of want of a better word traumatic! We got married over a year ago and have only just brought ourselves to try one more time to get these photos sorted so we can finally have a photo album. It has taken us and our family numerous attempts to get any photos ordered. Site crashes, looking from thumbnails to individual photos will bring you back to the beginning, only… Read Full Review

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“Photobox are very BAD”

Written on: 20/11/2015 by kemmy76 (1 review written)

I paid for one of their offers, which was two calendars for £18, pay now and make and order your calendars within a month. When I ordered them I had to pay an extra £5 for postage!!! When the calendars arrived there was only one, I phoned them and was told that I had only ordered one and that I still had one credit left, and to order another one + £5 postage. So instead of paying £18 it came to £28. Once you have paid the £18 at the start you have to pay the rest else you lose it. So keep… Read Full Review

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“Disappointing recently”

Written on: 04/11/2015 by KyleZiegler196 (1 review written)

I have been using Photobox for about 7 years and until the last 18 months was very satisfied. However I feel that the quality has really deteriorated during this time and at best photos is not even as good as most high street developers now… Read Full Review

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“order for my dad's 50th”

Written on: 26/10/2015 by stephkenny21 (1 review written)

I placed my order on the 23rd of October for my dad's 50th .. when I was told ( after my payment was taken ) my expected delivery date I thought great 5 days after I order fantastic service ..then I was told on the 26th that my order was waiting to be dispatched and would be arriving at my door on the 9th of November! !!! What bloody 14 days after I ordered this not including weekends .. it's an absolute joke of a company and shocking delivery service !!! When and if ( by the looks of the… Read Full Review

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“Waste of time”

Written on: 26/10/2015 by Digthesefeet (1 review written)

Photobox sent me a £5 voucher code. Very kind. Except the website was really slow and glitchy. Looked like it had been designed as a year 7 school project. Unable to preview or edit photos. Gave up in the end with the voucher unclaimed. Complete waste of time… Read Full Review

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