PhotoBox - www.photobox.co.uk Reviews
Latest Reviews
★☆☆☆☆
“never receive the product!”
Written on: 10/06/2013 by enginelady
This is the worst online shop ever! I have dealed with soo many online shops before (local and international) but never encounter such problem. Ordered canvas lite (via Groupon voucher) nearly 2 months ago.. and havent received anything since then. I emailed them twice and got prompt replies from them. The first reply told me that they will reprint my product and assured that it will be on my door in 2 weeks time. After almost 3 weeks waiting, I emailed them again and this time the staff... (read more)
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★★★★★
“quick easy and friendly service”
Written on: 10/06/2013 by CarolMatthews (1 review written)
I ordered three custom designs from photobox.co.uk. They did not come in the post so I contacted them via email. The response was nearly instant and the lady was very helpful and sent me another order out which I received very quickly. I was contacted a few days after this to make sure I had received the order and whether I was happy with it and the customer service. Overall I would recommend this to friends and family and would use the company again. (read more)
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★★★★★
“The best printing online company”
Written on: 06/06/2013 by Jeet1234567890
Brilliant service, top quality products the best customer service. I had problems creating my photo book, went to live chat and they helped me immediately. Photobox do not charge when storing my photos. (read more)
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★★☆☆☆
“A totally frustrating experience!”
Written on: 16/03/2013 by Serelli
Why oh why does their web page keep failing to work properly? One minute you are uploading photographs and compiling an album, the next minute the screen freezes and you have to 'recover the web page'and start all over again. A job that now takes many times longer than it should do. There are other issues with the site, eg. uploaded photos that 'disappear' or are often so difficult to find. Such a pity as the quality of the end product is excellent. (read more)
Visit photobox.co.ukJimmyfifer's Response to Serelli's Review
Written on: 02/04/2013
Thats simple because they don't want to know. Unfortunalty Ive been using them out of necessity, im a wedding photographer and as soon as ive written this im going to source someone else. They simply dont want to help with condescending would be helpers on the phone... I had a christening to upload to the pro gallery but half way through it failed, only thing they said was 'im sorry you feel that way' I COULD TEAR them to pieces when theyt start with the im sorry its an indefinable time it takes to repair.. after all its technology.. ( god only knows where they got her from ) SO.. im using technology to solve this.. its knows as using the internet for someone else.. LEAVE WELL ALONE!
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Kerryleep's reply to Jimmyfifer's Comment
Written on: 03/04/2013
I am so very sorry that you have had trouble with your gallery upload, we would very much like to make this up to you. Please do send me an email to makegood@photobox.com with your account details and I will get right back to you.
Kind Regards
Kerry
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Bathfun's Response to Serelli's Review
Written on: 03/04/2013
Hi I am a customer as well and I agree with Serelli, in essence upload speeds are so slow. I tried to upload family photos with a view to saving them online and printing out an album. However after several hours of uploading, only 3 phots (circa 5mb) had actually uploaded.
I have given up, but would like to continue to use the service. So if photobox can indicate when they are less busy and upload times are better, I would be happy to schedule uploads during quite periods.
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Kerryleep's reply to Bathfun's Comment
Written on: 04/04/2013
I am very sorry to hear that you have been having trouble with the upload. Do try the uploader at www.photoboxconnect.com you should find that works faster for you. It does also help to upload first before starting the book. Please do send me an email at makegood@photobox.com as we would really appreciate it if you could send us a few more details regarding the problems you have had.
Kind Regards
Kerry
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★★★★★
“Delighted with my A4 Personalised Photobook”
Written on: 14/03/2013
I was extremely pleased with the service of Photobox and the Personalised A4 book that I ordered. It was so easy to upload photos to the website and then to add them to the pages. I was easily able to change the layout for each page and then modify again if I changed my mind on the look of the page when the photos were added. It was also easy to add comments to the pages and I was able to change the style of font used for each page if I wanted to or to have the same style applied to each... (read more)
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★★☆☆☆
“Constant problems with uploaing”
Written on: 13/03/2013
I have used this company off and on for a couple of years now but the site is just too slow. There always seems to be problems with uploading. The quality hasn't always been great either my black and white photos look very greensish with this company. I ordered 800 photos recently and most looked awful. (read more)
Visit photobox.co.ukKerryleep's Comment
Written on: 14/03/2013
I am terribly sorry to hear that there was a problem with your recent print order, we would very much like to investigate this matter further and provide you with a new set of prints. Please do send your order number to makegood@photobox.com so that can be arranged as quickly as possible. We would also like to find out more about the trouble you have had uploading so please do send us some more details about your browser and operating system, I am sure that we will then be able to offer some advice as to the best way to resolve the problem.
Looking forward to hearing from you soon!
The Photobox Team
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★☆☆☆☆
“Problem with the delivery”
Written on: 26/02/2013
Ordered the canvas print and the driver delivered to the wrong address, parcel and the driver not traceable, gave them 24 hrs, refused to give me the refund, going through my credit card company to get the refund, never gonna use the photobox again, terrible replies and answers, managers not available on the phone, buyers beware of this company NEVER USE PHOTOBOX................. (read more)
Visit photobox.co.ukKerryleep's Comment
Written on: 26/02/2013
I am very sorry to hear about your issues with your order and I do understand your frustration. It saddens me to let you or any of our customers down.
We value our customers greatly so our dedicated customer experience team would like to hear from you. If you can email them at makegood@photobox.com with all your details and your order reference number we will look into this for you and offer an immediate resolution. We look forward to hearing from you.
Kind Regards
Photobox Team
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★★★★★
“great service and great products”
Written on: 17/02/2013
I use them regularly for photo books. They always turn out beautifully. On a few occasions the delivery didn't arrive, but all it takes is an email and they are sending a new batch. Love the customer service. (read more)
Visit photobox.co.ukKerryleep's Comment
Written on: 20/02/2013
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Kind Regards
The Photobox Team
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★★★★☆
“Really pleased”
Written on: 09/02/2013 by HaileyMenz (3 reviews written)
Really pleased with the A3 photo calenders I purchased with photobox. I found the site easy to use with quick upload tools to really help you style your calender just the way you like. They were delivered very quickly after I ordered them. (read more)
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★★★★★
“Soooooo Helpful on phone”
Written on: 01/02/2013 by WelshWilko (1 review written)
My other half bought a groupon deal for a large canvas print, which she gave to me on my birthday, which so happened to fall on the expiry date. We had a little trouble checking out online - technical glitch which happens all the time when using the internet however took us past the deadline and the code had expired. 1 phone call, credit issued, canvas on order. Liz who i spok eto was amazing on the telephone and im very happy that a large canvas print of my daughters will be with me in a... (read more)
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Showing 1 - 10 of 375 Reviews
★★☆☆☆
“Terrible glitch-ridden website”
Written on: 27/01/2013
I have tried twice to upload three images for output to 20" x 16". When it came to actually outputting, it was not possible to save the three to the basket for ordering in one go, and of course, you can never click "back" for something like this. I have used the Photobox website before and it is just not up to the job. (read more)
Visit photobox.co.ukKerryleep's Comment
Written on: 28/01/2013
I am terribly sorry to hear of the difficulty you have experienced with us at Photobox, placing your order for poster prints. I would like to thank you for taking the time to tell us about your unfortunate experience. We always appreciate comments from our customers so we can serve you better. Our Customer experience team would very much like look into the issues you have had with the ordering process. We value our customers greatly so our dedicated customer experience team would like to hear from you with further details. If you can email them at makegood@photobox.com with your account details they will be able to check your account for any problems and assist you with your order. We look forward to hearing from you.
Kind Regards
Photobox.
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★★★★★
“Wedding albums”
Written on: 15/01/2013
Ordered two separate A4 personalised 50 page wedding albums before Christmas for my parents and in-laws which were a collection of our wedding photos that they chose. The templates are easy to use and to manipulate. The albums are great and arrived earlier than suggested which was perfect as they were gifts. Both sets of parents love their albums and it great to have the better quality paper and cover. Am now looking forward to our own which we have just ordered, although disappointed... (read more)
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★☆☆☆☆
“Constant tecnical glitches! ”
Written on: 15/01/2013
I'm very IT competent & was confident using the software. All looking really good but constant tecnical glitches meant that I was unable to save my creation. Kept saying 'oops you don't have enough photos to save etc...' this was after 11 pages of work completed! Appreciate that these things happen so started from scratch and tried again. Kept prompting for save but didn't happen. Didn't upload all images although said upload complete. Contacted support and they admitted that yet again... (read more)
Visit photobox.co.ukKerryleep's Comment
Written on: 15/01/2013
I am terribly sorry to hear that you have had trouble creating and saving your book. The process is usually very quick and simple. You do just need to add one image to the first page to save and then you will be able to continue. It is also easier to first upload your images and then continue to the creation. Please do contact our team at makegood@photobox.com and we will send you some more detailed instructions. You can also click on the live chat function you will be able to connect directly with one of our agents who will be able to guide you through the creation process. I do hope you are able to get in touch soon we would really like to help.
Kind Regards
Kerry
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Bravo.twozero's Comment
Written on: 26/03/2013
Hi mate, You have to create a album first and upload all your pictures. Once you uploaded the photos then work on your creation. Every time you make a change you are happy with save the progress. If you are IT competent you should know this. I never had any problems with photobox so far (been using them for over a year now)
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★★★★☆
“Good products, delivered promptly”
Written on: 10/01/2013
I have ordered photo calendars each of the las three years and have been pleased with them everytime. They've always arrived by chrisstmas too, even when i left it to the last advertised day. Excellent quality. I have also ordered individual prints, they arrived swiftly and were fair quality, but not the best. V satisfied with thank you cards I ordered recently. Lots of offers so worth planning ahead to avoid paying full price for any of their products! (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 11/01/2013
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
If you have small queries that need urgent investigation, in order to help you with your queries quickly we have a dedicated customer service team. Please submit them at any time to our customer services link http://www.photobox.co.uk/content/help/contact-us and the team will endeavour to answer and solve your queries within 24 business hours. Anything more immediate, we have a dedicated chat and phone service that can tend to your urgent queries. You can find the chat button (named "Live Chat") located at the top right of certain screens within your account website.
Regards
PhotoBox Team
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★★★★☆
“Good Products and Service”
Written on: 09/01/2013
I ordered two fridge magnets and a photobook. I had a small quibble with the magnets, as i had not accounted for the amount of the image which would not be visible, and received a prompt refund. The photobook was much better than a rival's products, was well packaged, of good quality and with fast delivery time. I also ordered several prints, which were of good quality and promptly delivered. I would recommend this company to anyone looking for good value for money, quality products and... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 10/01/2013
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★☆☆☆☆
“Avoid this company they are rubbish”
Written on: 05/01/2013 by simckenn (2 reviews written)
We have used them extensively for the last 3 years but the have let us down just once too many times with poor quality and terrible customer care. I would look elsewhere. (read more)
Visit photobox.co.ukAladabrowska's Response to simckenn's Review
Written on: 07/01/2013
Dear simckenn,
I am very sorry to hear of the issues you have experienced with us at Photobox and I would like to thank you for taking the time to tell us about your unfortunate experience with your recent order. We always appreciate comments from our customers so we can serve you better. Our Customer experience team will personally look into the issues you have had with your order. We value our customers greatly so our dedicated customer experience team would like to hear from you with further details. If you can email them at makegood@photobox.com all your details and your order reference number we will look into this for you.We look forward to hearing from you.
Regards
PhotoBox Team
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★★★★☆
“Quick, good quality, easy to use and fair price”
Written on: 03/01/2013 by BobSolar
Ordered my first bunch of pictures. As a photographer, I was afraid with quality and sharpness. Nothing to worry, very good quality, well packed photos and very quick delivery. Sometimes it takes a bit long to make sure all your pictures are with the desired crop and I see no way but thoroughly check all of your pictures to get rid of undesired crops. Other thing that I liked is the product range, which can fulfill any demand, from a family trip to a photographic exposition to very... (read more)
Visit photobox.co.ukAladabrowska's Response to BobSolar's Review
Written on: 04/01/2013
Dear BobSolar,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★★★★
“Great quality product”
Written on: 03/01/2013 by Gareth_Cowmeadow
Recently ordered a desktop calendar for 2013. First time I had ordered anything other than digital prints from Photobox. Very impressed with the quality and the photo's are very accurately reproduced. The service was excellent as always and the goods arrived on time. Highly recommended... (read more)
Visit photobox.co.ukAladabrowska's Response to Gareth_Cowmeadow's Review
Written on: 04/01/2013
Dear Gareth_Cowmeadow,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★★★☆
“Photo books”
Written on: 02/01/2013
I've now done several Photobox books and am really pleased with all of them. It takes quite a while to make one, choosing & organising the photos you want to include, but it's worth it. I would recommend allowing yourself time to do it without rushing and to do things like checking your spelling. Most of the ones I've done are of our holidays over the last couple of years. I've also made two for gifts, one for my niece of her wedding and most recently as a gift for friends as a reminder of... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 03/01/2013
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★★★★
“Very helping i asked them to deliver my pics before...”
Written on: 29/12/2012 by Numair
Very helping i asked them to deliver my pics before new year as it was my graduation and they dis fore with no extra cost.fast delivery and perfect printing quality. Definately would recommend to my friends. (read more)
Visit photobox.co.ukAladabrowska's Response to Numair's Review
Written on: 02/01/2013
Dear Numair,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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Showing 11 - 20 of 375 Reviews
★★★★★
“Photobox”
Written on: 27/12/2012 by Manrico (1 review written)
The product range, price and service is excellent. The one time I had a problem I was more than satisfied with the customer care service. (read more)
Visit photobox.co.ukAladabrowska's Response to Manrico's Review
Written on: 28/12/2012
Dear Manrico,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★★★☆
“Very good service and lovely products ”
Written on: 23/12/2012
I have used photo box for the last two years for Christmas calendars and photo books for my family and I have to say they really haven't let me down. The products are lovely and arrive in good time. The only complaint I had this year was when I was trying to upload photos from our mac it wasn't the most intuitive to use (previous years I have used a pc and found it much easier) however when it was working it worked very smoothly and I made 7 calendars in no time :-) (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 28/12/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
As for uploading from Mac please check our FAQ pages.
Regards
PhotoBox Team
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★★★★★
“Service and product is much better than others”
Written on: 22/12/2012
Just lately I've gone a bit mental (new baby) creating photo books, a canvas, mugs, jigsaws and photo prints. I've used a few different companies, usually based on Groupon offers, but I can honestly say that PhotoBox is the best. Both the product you get, the ease of creation and how quickly it arrives beats all the rest hands down. Plus their customer service team are brilliant especially if you are having problems getting the product completed in time. The worst incidentally is Vista Print. (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 28/12/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★☆☆☆
“Used to be a fan, now not so much..”
Written on: 21/12/2012 by Littlemisssunshine21 (3 reviews written)
I ordered 5 A3 wall calendars from Photobox on Monday 10.12.12 which was well within any of their Christmas deadlines. Their software online is good and easy to use but it took me about 10 hours over the previous weekend to finalise my calendars. It is time consuming! They were purchased as part of a groupon deal which seemed like really good value since I'd used the company the year before and been really pleased with the results (previously buying calendars, mouse mats and a photo book).... (read more)
Visit photobox.co.ukAladabrowska's Response to Littlemisssunshine21's Review
Written on: 21/12/2012
Dear Littlemisssunshine21,
Many thanks for your review, I was very sorry to hear about your issues and I do understand your frustration. It saddens me to let you or any of our customers down, especially with such personal irreplaceable gifts.
We always appreciate comments from our customers so we can serve you better. Our Customer experience team will personally look into the issues you have had with your order.We value our customers greatly so our dedicated customer experience team would like to hear from you with further details. If you can email them at makegood@photobox.com all your details and your order reference number we will look into this for you.We look forward to hearing from you.
Regards
PhotoBox Team
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★★☆☆☆
“Very low level customer service & terrible communication”
Written on: 19/12/2012 by tinseltoes
I was initially very taken with Photobox, it seemed in theory so easy, just load the pics to their website and choose a product. I used one of their offers and spent two weeks worth of evenings uploading photographs and compiling 2 x 100 page books. That was nearly a month ago, I received one of the books within a week of ordering it and was pleased with the service. So I ordered five calendars, which are much more basic than the ones I normally order from Apple (same price too) but still... (read more)
Visit photobox.co.ukAladabrowska's Response to tinseltoes's Review
Written on: 20/12/2012
Dear tinseltoes,
Many thanks for your review, I was very sorry to hear about your issues and I do understand your frustration. It saddens me to let you or any of our customers down, especially with such personal irreplaceable gifts.
We always appreciate comments from our customers so we can serve you better. Our Customer experience team will personally look into the issues you have had with your order.We value our customers greatly so our dedicated customer experience team would like to hear from you with further details. If you can email them at makegood@photobox.com all your details and your order reference number we will look into this for you.We look forward to hearing from you.
Regards
PhotoBox Team
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★★★★★
“I just keep going back for more”
Written on: 17/12/2012
Photobox has the best quality photo gifts around. I have now completed 3 photobooks and a jigsaw and I love all of them. The ideas are creative and look superb when delivered. My friends have now started using this website and I hope to for a good while to come (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 18/12/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★★★★
“Mugs, enlargements, mousemats...all great!”
Written on: 15/12/2012 by Grinner (1 review written)
We've used photobox for 4 years and have always been 100% pleased with the products. We do an A3 wall calendar every year for family christmas presents and visitors often comment on them. With a black background they look really professional. We've also had a mousemat, many mugs, poster size enlargements and smaller enlargements. I've never been disappointed with the quality - there's an alert before you order to say if the quality is too poor in which case I don't use that photo! I'm... (read more)
Visit photobox.co.ukAladabrowska's Response to Grinner's Review
Written on: 15/12/2012
Dear Grinner,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Thanks
PhotoBox Team
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★★★★★
“Extremely pleased thank you!:)”
Written on: 12/12/2012
Thank you very much for my collage photo Photobox! I'm delighted with it and with the quality of the photos. To be honest I thought they would be fuzzy because they were blown up bigger but I was proven wrong. It arrived bang on the estimated time and was very cheap as well. I would definitely recommend this to anyone considering using it and will use it again myself. Thank you. (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 13/12/2012
Dear Guest.
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards,
PhotoBox Team
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★☆☆☆☆
“Item never posted waited and waited”
Written on: 11/12/2012
We ordered some photocards online and waited for a week, on contacting the customer services we were told that they would send another set out with a courier. Another week went past, I tracked the item on the courier’s website and found that the parcel hadn’t been collected from Photobox, I emailed the courier and they confirmed that a request for collection had not been given. Contacted Photobox customer services again and was told that they would send another set out special delivery... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 12/12/2012
Dear Guest,
Many thanks for your review, I was very sorry to hear about your issues and I do understand your frustration. It saddens me to let you or any of our customers down, especially with such personal irreplaceable gifts. I was dealing with your issue yesterday via makegood email. I am sorry that you did not get your order. First time it was send via 1st class post Royal Mail, please be advised that once order is dispatched it is then handed to our delivery partners (i.e. Royal Mail, DPD) and from there the delivery process would be completed. With the Royal Mail, your order should be with you by the next working day although on their advise a five day working week delivery is allowed. As stated in your account in the Delivery Times section (http://www.photobox.co.uk/content/delivery-information), unfortunately because of the nature of the delivery services, we basically put our trust in the services that they provide in order to get orders to our members and very occasionally things can go wrong. It is just very unfortunate that it has happened to you twice. However, if a week after the published estimated order times above your goods have not been received we will re-print and resend at no cost. Redo was placed for you via DPD and unfortunately there was a problem with your shipment, which has led to an investigation being raised against your parcel. DPD is looking into this now.
I am very sorry that we have failed to dispatch a second redo within our estimated dispatch time.As requested I have cancelled and refunded your order back to your method of payment. I have also applied a credit into your PhotoBox account as compensation due to all the troubles caused.
I hope you will accept this from PhotoBox as a token of our appreciation of your custom, and as a further apology for the disappointment we have caused.
Regards
PhotoBox Team
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★★★★★
“Brilliant A3 Wall Calendars”
Written on: 10/12/2012
Received my wall calendars within 4 days of ordering online. They were amazing and were great value for money. I know they will make excellent Christmas presents! Quality of the photos was also great and I would recommend them to everyone for a personalised, thoughful gift. (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 10/12/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Best regards,
PhotoBox Team
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Showing 21 - 30 of 375 Reviews
★★★★★
“Excellent product!”
Written on: 04/12/2012
I take thousands of photos, delete alot, and of these, print very few: always through Photobox. The service is reliable and in my experience, the quality is excellent. In addition to prints - from small to A3 size - I have created a calendar -much admired, and 2 photo books the second better than the first, although it took ages...a word of advice, only upload the photos you intend to use -not the whole folder. I think that the upload speed is probably dependant on broadband speed; mine is... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 05/12/2012
Dear Guest,
Many thanks for your kind words. For the upload speed please check: http://photobox-en.custhelp.com/app/answers/detail/a_id/1330/kw/upload%20time
It is possible to crop photos, you can do it in the shopping basket, when you can check your prints and select different cropping options. At the moment we only offer collages in gloss finish, but thanks for your suggestion.
If you have small queries that need urgent investigation, in order to help you with your queries quickly we have a dedicated customer service team. Please submit them at any time to our customer services link http://www.photobox.co.uk/content/help/contact-us and the team will endeavour to answer and solve your queries within 24 business hours. Anything more immediate, we have a dedicated chat and phone service that can tend to your urgent queries. You can find the chat button (named "Live Chat") located at the top right of certain screens within your account website.
Regards
PhotoBox Team
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★★★★★
“A4 hardback Photobook”
Written on: 03/12/2012 by peterivy
Very pleased with final design and quality of this photobook. Photobox's uploading and editing software is great to use; simple and intuitive. The suggested design gives you a good start in generating ideas and formats of your own. Very easy 'drag and drop' editing feature and loads of book styles to choose from. Uploading (100) high def JPG's was error-free. Would use again. (read more)
Visit photobox.co.ukAladabrowska's Response to peterivy's Review
Written on: 05/12/2012
Dear peterivy,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
Reply to this comment
★★☆☆☆
“Upload problems”
Written on: 30/11/2012
Nightmare to use with iPad, shame cos photo books are good product but site is not easy to use with iPad even using app,photobox have you heard of apple they make computers too! (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 30/11/2012
Dear Guest,
Thank you for your feedback. At the moment you can only browse our website when using your IPad.
If you would like to upload photos to your account, you will need to install our Photobox app, which is the same application used on the IPhone.
You will not be able to make photobooks (or any other creations) or place orders using your Ipad. The reason is Adobe Flash function used by the creation studio is incompatible with Apple mobile devices
Also due to a limitation in the iPad operating system, it`s only possible to upload one photo at a time at reduced resolution. We are working towards developing this functionality in the near future. Check our weekly newsletters for updates.
Regards
PhotoBox Team
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★★★★★
“Reliable and good quality”
Written on: 27/11/2012 by Timderi (1 review written)
Photobox has improved a lot in the last couple of years. It is easier to upload photos and to edit them if necessary from their website.The quality of photographs printed is very good and delivery speeds and packaging are good.No complaints about an honest, helpful company. I like the way they put together a photobook from your pics and the way they present other possibilities.I think the cost of postage is a little high and they could review that. (read more)
Visit photobox.co.ukAladabrowska's Response to Timderi's Review
Written on: 28/11/2012
Dear Timderi,
Many thanks for your review. We listen to our customers feedback and our customer feedback is also a very important part of our approach to the services, products and web site we develop. Feedback helps us to make necessary tweaks, changes, additions or removals of aspects which are in accordance to our customers needs and desire via the feedback forms and feedback emails. We will submit your valuable feedback to our web design and marketing team to attentively look into.
Regards
PhotoBox Team
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★☆☆☆☆
“Poor Quality, Poor choice of Courier”
Written on: 27/11/2012
I don't normally do this but i am so utterly dissapointed in what has just been delivered that i felt i needed to warn others. It's obviously a busy time of year because they have evidently rushed my order through with little care or attention. Warning bells started ringing when the courier, APC, presented me with a twisted, dented and damp box with a great big mudddy footprint on top! I know this isn't necessarly photoboxes fault but they have a choice of couriers they could use. When... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 27/11/2012
Dear Guest,
I am very sorry to hear of the issues you have experienced with us at Photobox and I would like to thank you for taking the time to tell us about your unfortunate experience with your recent order. We always appreciate comments from our customers so we can serve you better. Our Customer experience team will personally look into the issues you have had with your order.We value our customers greatly so our dedicated customer experience team would like to hear from you with further details. If you can email them at makegood@photobox.com all your details and your order reference number we will look into this for you.We look forward to hearing from you.
Regards
PhotoBox Team
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★★★★★
“photobox photobook review”
Written on: 24/11/2012 by martinff
Created and ordered my second photobook. Honestly very easy and good quality which is why i went back. If you use them regularly they email you offers which makes them good value too. Book creator software is excellent. It takes your photos and has a go at putting them in a book. You then can easily tweak the layout. Superb. (read more)
Visit photobox.co.ukAladabrowska's Response to martinff's Review
Written on: 26/11/2012
Dear martinff,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★★★★
“Highly recommended”
Written on: 23/11/2012
I have used Photobox for a few years and don't bother to look anywhere else as the service is so good. The quality has always been very good and the delivery speed superb. The online book creation is really easy. And the frequent special offers make it very good value for money. I had a quality issue with one poster print once and customer services resolved it very quickly. I've had prints, enlargements, poster prints, calendars and books - all really good. (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 26/11/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★☆☆☆
“Photobook”
Written on: 22/11/2012
I received my photo book and was disappointed as a number of photos were poorly printed. (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 22/11/2012
Dear Guest,
I am very sorry to hear about the problem with your book order. Can you please email me all the details and your order reference number to makegood@photobox.com and I will look into this for you.
Thank you
PhotoBox Team
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★★★★☆
“Personalised photobook review”
Written on: 18/11/2012
Really pleased with this product. you can get quite hooked on setting the book how you want it so give yourself plenty of time as the cut off point creeps up on you before you know it. Customer service has been excellent when I've had occasion to ring them. Basically it does exactly what it says on the tin. (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 19/11/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that. If you have small queries that need urgent investigation, in order to help you with your queries quickly we have a dedicated customer service team. Please submit them at any time to our customer services link http://www.photobox.co.uk/content/help/contact-us and the team will endeavour to answer and solve your queries within 24 business hours.
Regards
PhotoBox Team
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★☆☆☆☆
“Disappointing service”
Written on: 13/11/2012 by Mummymoo09
I have used photobox on several occasions and have always been thrilled with the quality of the final product. However after today I shall not be using them again... I bought a credit to make a 50 page photo book and my 12 year old daughter decided to complete the book as a surprise for me! In error she only completed 25 pages and didn't realise the book should have been 50 pages. The order was sent and the error was realised! I phoned customer services today and explained what had... (read more)
Visit photobox.co.ukAladabrowska's Response to Mummymoo09's Review
Written on: 14/11/2012
Dear Mummymoo09,
Thank you for your review. I am very sorry to hear that, we cannot leave it like this! Please email me your details to makegood@photobox.com and I will do my best to resolve this issue as soon as possible.
Regards
PhotoBox Team
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See next 10 reviews
Showing 31 - 40 of 375 Reviews
★★★★★
“fantastic wedding memory”
Written on: 09/11/2012
This was the second spiral bound square photo book we have ordered from Photobx this year. This second one was a souvenir of friends' wedding. The web site is easy to use, and the photos are easy to put into the book and the choice of style and background is all we could have asked for. Two days before expected delivery we were contacted by email to say there had been a delay in printing - we feel this was a good customer service technique. The book is absolutely wonderful! (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 12/11/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
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★★★★★
“Photos, Photo Books and Canvas Prints,”
Written on: 08/11/2012
Have used Photobox for a long time now. Service has always been first class as has the quality of prints. I have done several photobooks now as they make lovley gifts. Each book has been beautifully made. The one time I had slight damage to a corner (that was probably done by Royal Mail) they took the book back and replaced it without question. I have recently had a few canvas prints done, a couple of black and white and three colour ones. As I was buying 20 x 30 I made sure I used good... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 09/11/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Thanks
PhotoBox Team
Reply to this comment
★★★★★
“Beautiful Prints and Superfast too!”
Written on: 08/11/2012 by kkez2009 (2 reviews written)
I took advantage of the 50 free prints offers on a few prining websites recently. The prints I ordered from Photobox were by FAR the BEST!! They arrived impossibly quickly (still wondering how they managed it, perhaps they borrowed santa....) and the prints were beautiful, glossy and the colours were amazing it seemed almost a shame to shut them away in my photo album. I will DEFINATELY be using photobox again, and I wold recommend them to ANYONE a million times over, a fantastic service... (read more)
Visit photobox.co.ukAladabrowska's Response to kkez2009's Review
Written on: 09/11/2012
Dear kkez2009,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
Reply to this comment
★★★★★
“Amazing, amazing, amazing!”
Written on: 06/11/2012
I was the photographer for my dads wedding in October & my wedding present to them was the classic personalised photo book filled with 50 pages full of photos. I used a few pages to write my own personalised things like memorable moments, who was there & the places the ceremony & venue were held. The picture quality is superb. Every last detail I wanted in the book & spent 2 days working on was all perfected! I couldn't ask for a better print! My dad & now step mum loved it! They said its... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 06/11/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards
PhotoBox Team
Reply to this comment
★★★★★
“Photo superstars!!!!”
Written on: 31/10/2012 by jakesdad6299 (1 review written)
It's quick to upload. The products are varied and interesting. The end results are fab - so far have done 4 or 5 books, 2 framed photos, 2 calendars and I have snow globes and acrylic pictures to come. Christmas sewn up! I would definitely recommend giving this a go - look out for their offers, and you can buy credits cheaply to use at a later date - all makes this a site and service that helps bring those digital snaps to life! (read more)
Visit photobox.co.ukAladabrowska's Response to jakesdad6299's Review
Written on: 01/11/2012
Dear akesdad6299,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards,
PhotoBox Team
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Jakesdad6299's reply to Aladabrowska's Comment
Written on: 02/11/2012
keep up the good work!
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★★☆☆☆
“Never again”
Written on: 28/10/2012
I created a book as a gift and purchased it with a Groupon token, I have had to ask for a re-print 3 times because of glaring quality issues. The first book printed black squares where I had filled in the boxes with white images because I wanted blank pages, the second book had inky roller marks on many pages and the third copy I have just received has RED TAPE stuck over a page and a whole page that has been scribbled on with black marker (and printing quality issues) and that was after I... (read more)
Visit photobox.co.ukMissyellowbear's Comment
Written on: 28/10/2012
Some photos of the issues here.
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Aladabrowska's Comment
Written on: 29/10/2012
Dear Guest,
, I am very sorry to hear of the issues you have experienced with us at Photobox and I would like to thank you for taking the time to tell us about your unfortunate experience with your recent order. We always appreciate comments from our customers so we can serve you better. Our Customer experience team will personally look into the issues you have had with your order.We value our customers greatly so our dedicated customer experience team would like to hear from you with further details. If you can email them at makegood@photobox.com all your details and your order reference number we will look into this for you.We look forward to hearing from you.
Regards
PhotoBox Team
Reply to this comment
★★★★★
“Great quality Greetings Cards”
Written on: 22/10/2012
This year I have had several of my photos made into greetings cards by Photobox and the quality is excellent.They use a good quality card with a nice gloss finish and the cards are better than two other companies I have used. Turn around time is usually good and this week it was even better, less than 4 days. Postage costs seem a bit high but overall good value as the cards are so appealing. I have also had some prints done to compare to my usual supplier and they are slightly sharper. The... (read more)
Visit photobox.co.ukAladabrowska's Comment
Written on: 24/10/2012
Dear Guest,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards,
PhotoBox Team
Reply to this comment
★★★★★
“Photobox is great !”
Written on: 19/10/2012 by workingmumwith2kids
I have ordered several hard back photo books through this website and some large box framed canvas's.So far the products and service I have received have been fabulous. In fairness I have never used another online photo shop but at the moment I am not even tempted to shop elsewhere. I am fairly computer literate but the website is fairly straight forward and downloading photos is well explained for those who are not.I have several years worth of photos stored on the site and regularly go in... (read more)
Visit photobox.co.ukAladabrowska's Response to workingmumwith2kids's Review
Written on: 24/10/2012
Dear workingmumwith2kids,
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
Regards,
PhotoBox Team
Reply to this comment
★★★☆☆
“photobox book”
Written on: 19/10/2012
Website easy to use and navigate Customer service very helpful The 50 page book looked beautiful Quality of the pictures - could be better, many were grainy - and this reduced the rating to a 3 However a great way to capture pictures in one place rather than 100's on my PC (read more)
Visit photobox.co.ukKerryleep's Comment
Written on: 19/10/2012
I am so sorry to hear that the images in your book were grainy, please do send an email to makegood@photobox.com with your order details and a member of our team will check the images, to see what can be done about improving the book.
Kind Regards
Kerry
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★★★★☆
“Quick and Quality”
Written on: 17/10/2012 by scruffytrafford (1 review written)
Brilliant pictures, although system would not let me use my credits, but other than that great service (read more)
Visit photobox.co.ukKerryleep's Response to scruffytrafford's Review
Written on: 18/10/2012
Many thanks for your kind words, I will pass them on to the team. We work hard to try and impress our customers, and it's always nice when we go some way towards doing that.
I am sorry you weren't able to use your credits though, can you please send an email to makegood@photobox.com and our team will check your account to see what caused the problem.
Kind Regards
Kerry
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See next 10 reviews
Showing 41 - 50 of 375 Reviews
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photobox.co.uk
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Kerryleep's Response to Serelli's Review
Written on: 18/03/2013
I am so very sorry to hear you have had trouble creating your book. That really should not be happening and we would very much like to investigate this matter further. If you could contact us at makegood@photobox.com with some more details such as your operating system and browser, our technicians will be able to find out what is causing this and offer some advice, as to how to fix it for you as quickly as possible. I do hope we hear from you soon.
Kind Regards
The Photobox Team