PhotoBox Reviews - www.photobox.co.uk

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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk

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Latest Reviews

“Order not received, No response to emails”

Written on: 25/01/2016 by Aligutt (1 review written)

I purchased some gift vouchers before Christmas as a present for my father in law. They didn't arrive in time for Christmas, so I bought something else. It's now a month after Christmas and they still haven't arrived. I have sent them numerous emails, all of which had no response. As I paid via PayPal, I contacted them through that. Still no response. So I raised a case with PayPal, who were also unable to get a response from them. I have now received a refund from PayPal directly who recovered… Read Full Review

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“never purchase here”

Written on: 23/01/2016 by bobbybob53445344 (1 review written)

I received my phone case A MONTH LATE! after paying for sooner postage. It was damaged on the side. Disformed and just plane bad! It was cracked. I couldnt believe the price for such a terrible item!… Read Full Review

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“never purchase here”

Written on: 23/01/2016 by bobbybob5344 (1 review written)

I received my phone case A MONTH LATE! after paying for sooner postage. It was damaged on the side. Disformed and just plane bad! It was cracked. I couldnt believe the price for such a terrible item!… Read Full Review

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“Worst online purchase experience ever”

Written on: 23/12/2015 by Monga (1 review written)

They don't give the choice of the delivery method (I live in Canada). So I don't have any tracking numbers. It's been more than 2 weeks since I have ordered and it has not arrived yet and I cannot know where it is. I asked the customer service and of course they don't know eider. Also, I didn't see that there was a code for 30% off. I asked them (after the order was placed) if I can get my 30% back. Of course not. I will definitely never buy anything at Photobox again. First time in my… Read Full Review

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“Terrible customer service”

Written on: 18/12/2015 by Diya306 (1 review written)

I was sent the wrong photos and have no idea how to get through to Photobox to discuss options. The contact details they give don't work; They haven't answered the phone (hold music is horrific), email address not given, online chat referred to but no where to seen. … Read Full Review

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“C'mon Photobox - sack 'new thinking', return 2 great...”

Written on: 16/12/2015

What has happened to Photobox? Have used for years. Made 2 photobooks and the "we've dispatched your order" email was received just 2 days after creation date (less than 48 hours actually) which was odd as they previously took a few days to be printed and checked. They didn't arrive. Not even 10 days after dispatch date. "must be lost in the post". My personal family photos (not a public event) have gone missing. Not good enough. Used to be a good company with great service. Now my photobooks… Read Full Review

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“Waste of money”

Written on: 08/12/2015 by 331Lee (1 review written)

I just received the canvas print I ordered as my boyfriend chrsitmas present, the quality of the canvas is very poor and the colours of the pictures look diluted. The whole canvas collage looks like it is fake. The quality needs to be improved, more vibrant colours as well. At least it came quick… Read Full Review

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“Awful”

Written on: 06/12/2015 by Gizmo85 (1 review written)

Trying to order photos of our wedding, one of the most special moments of your life and trying to order these photos has been of want of a better word traumatic! We got married over a year ago and have only just brought ourselves to try one more time to get these photos sorted so we can finally have a photo album. It has taken us and our family numerous attempts to get any photos ordered. Site crashes, looking from thumbnails to individual photos will bring you back to the beginning, only… Read Full Review

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“Photobox are very BAD”

Written on: 20/11/2015 by kemmy76 (1 review written)

I paid for one of their offers, which was two calendars for £18, pay now and make and order your calendars within a month. When I ordered them I had to pay an extra £5 for postage!!! When the calendars arrived there was only one, I phoned them and was told that I had only ordered one and that I still had one credit left, and to order another one + £5 postage. So instead of paying £18 it came to £28. Once you have paid the £18 at the start you have to pay the rest else you lose it. So keep… Read Full Review

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“Disappointing recently”

Written on: 04/11/2015 by KyleZiegler196 (1 review written)

I have been using Photobox for about 7 years and until the last 18 months was very satisfied. However I feel that the quality has really deteriorated during this time and at best photos is not even as good as most high street developers now… Read Full Review

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“order for my dad's 50th”

Written on: 26/10/2015 by stephkenny21 (1 review written)

I placed my order on the 23rd of October for my dad's 50th .. when I was told ( after my payment was taken ) my expected delivery date I thought great 5 days after I order fantastic service ..then I was told on the 26th that my order was waiting to be dispatched and would be arriving at my door on the 9th of November! !!! What bloody 14 days after I ordered this not including weekends .. it's an absolute joke of a company and shocking delivery service !!! When and if ( by the looks of the… Read Full Review

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“Waste of time”

Written on: 26/10/2015 by Digthesefeet (1 review written)

Photobox sent me a £5 voucher code. Very kind. Except the website was really slow and glitchy. Looked like it had been designed as a year 7 school project. Unable to preview or edit photos. Gave up in the end with the voucher unclaimed. Complete waste of time… Read Full Review

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“TERRIBLE SERVICE”

Written on: 23/10/2015 by Salazarfy447 (1 review written)

Spent all afternoon trying to upload photos, I went to live assistance, to be told they were not compatible with windows 10. This was NOT on the website, so I have wasted time and sent money to this company. b bI will see how long it is before or if I get a refund. Stay away… Read Full Review

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“Absolutely amazing!”

Written on: 26/09/2015 by MadisonBeck195 (1 review written)

This website has some terrible reviews but from my own experience, I really don't know why. I used the photo box app on my iPad which was really quick and easy to use, connecting to my photos on my phone, Facebook and Instagram. I picked about 300 pictures and the whole process, including payment, was complete in 20 minutes! The photos were delivered within 3 days of purchase using the standard delivery option and are of a high quality. I'm very pleased and will definitely be using this service… Read Full Review

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“Printing difficulties???”

Written on: 11/09/2015 by yeDickey219 (1 review written)

Ordered my prints over the weekend. Been sent an email now saying they are having difficulties printing them (only 6 X 4 prints) - they should have been here by now or at least on their way. Don't think I'll be ordering again from photobox… Read Full Review

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“So pleased!!!”

Written on: 11/06/2015 by Gemmyperk (1 review written)

speedy delivery, great quality and very responsibly priced, would defiantly recommend… Read Full Review

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“Terrible customer service”

Written on: 07/06/2015 by Kalebd465 (1 review written)

Having issues attempting to upload photos in order to create a canvas collage. Used the 'instant chat service where someone who didn't have the patience to allow me to respond to her and disconnected our conversation before my problem was resolved. Will be purchasing my canvas elsewhere… Read Full Review

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Kerryleep's Comment

Written on: 08/07/2015

I am so sorry to hear that you had trouble uloading your images, it may help to try upload the images first and then go to the collage canvas to edit. If you do still have difficulty please contact me and I will be able to help.

Kind Regards

Kerry

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“promational offers”

Written on: 21/04/2015 by ragdollylane (1 review written)

I recently used photobox because of a promotional offer which was for every 50 prints ordered get 100 free tho at check out i discovered there was a minimum spend which wasnt even on the original advert! I literally spent hours clicking on the photos i wanted printed as their multi select was impossible to use with no clear instructions i feel ripped off and will not be using them again… Read Full Review

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Aladabrowska's Response to ragdollylane's Review

Written on: 22/04/2015

Hello

Thank you for your review. I am sorry to hear that. Can you please email me offer details and your order number to us and I will look into this for you. many thanks

Ala

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Ragdollylane's reply to Aladabrowska's Comment

Written on: 29/04/2015

Hi my order number was 7068DFC on 26/3/15, as i said above there was a promotional offer 100 free prints with every 50 prints ordered tho at the check out you had to spend a minimum of £30(this was not on the advert)and which if your multi picture select button wasn't so impossible to use i would have spent more!
Also can i say your quality check of the prints is really unnecessarily i should be able to choose which prints i want blurry or not.

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“Bad service find another company!”

Written on: 27/03/2015 by Hudson98 (1 review written)

Ordered photo pillow in time for mothesday to be delivered by Friday. Had email asking if im enjoying my gift, still not received by Monday....contacted company via email,also rang customer services who said item lost in post, re ordered 24hr delivery,still no parcel 1 week later, Still no parcel 18 days now requested refund and upset mother with no prezzie!… Read Full Review

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Aladabrowska's Comment

Written on: 28/03/2015

Hello,

Thank you for your review. I am very sorry to hear about this issues. Can you please email me your order details to us and I will look into this for you.

many thanks

Ala

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“Missed First Mothers Day”

Written on: 17/03/2015 by BlaineJones (1 review written)

I order a card for my wife from our son as her 1st mothers day. I paid for extra to have it delivered 2-3 days. After 5 days its still hasnt arrived. My first and last time I will use this company… Read Full Review

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Kerryleep's Comment

Written on: 08/07/2015

Hi, I am so sorry to hear that you have been let down. If you could please contact me, I will find out why there was such a delay and do my best to make this up to you.

Kind Regards

Kerry

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