PhotoBox Reviews - www.photobox.co.uk

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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk

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Latest Reviews

“Disappointed”

Written on: 26/01/2015 by Busybaby (1 review written)

I'm really disappointed with my order. Firstly, among the prints I've received 3 photos that did not belong to me. Should I assume that someone else has photos of my family? Secondly, the photo mug has my daughter's name incomplete, you can't see the last letter. It's in a totally different font from the one I've selected on the website too. Surely, someone does a check before sending. Will not order again… Read Full Review

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“Really pleased!”

Written on: 15/01/2015 by MacMillan195 (1 review written)

The photo's I ordered were off amazing quality, and the packaging they arrived in was really practical! The photos were a little smaller than expected, but that's really my own fault for not measuring beforehand. The only thing I can pick at is delivery took a little longer than expected. Overall, really good :)… Read Full Review

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“A great way to keep special memories and holidays alive!”

Written on: 13/01/2015

I have used Photobox over 10 times now and have been overwelmingly pleased every time. Each Personalised Book has been a pleasure to receive and I am always very impressed with the print quality. I have contacted them several times with various minor queries and each time they have been extremely helpful and taken me through step by step instructions to resolve it. If the problem has been down to Photobox they have been apologetic and very quick to rectify it. I couldn't recommend Photobox… Read Full Review

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“Website is beneath poor”

Written on: 04/01/2015 by Lewiskv370 (1 review written)

Have used Photobox for a number of years but getting more and more annoyed by the creaky, non user friendly website. Want to order photos from several different albums? It will take you for ever. Want to add photos to a specific album? First find the album (no mean feat if you've got more than one or two...), select 'add photos', find the photos, then select the album AGAIN... It's full of half-baked, poorly executed nonsense like this, compounded by the sluggish response and the latest changes… Read Full Review

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Aladabrowska's Comment

Written on: 05/01/2015

hello Lewiskv370

Thank you for your review. We welcome any suggestions from our members which would help us to improve the services we have at present in order to make us a more viable company to work with and an easy company to use. All suggestions are treated with the utmost importance and are routed straight to the relevant departments it concerns so that they can take the points on board with a view to implementation at most to provoking discussion and investigation at the very least. I thank you very much for the suggestions you have given us to help improve the service we provide. I will ensure this is passed on to our relevant departments at Photobox for the right people to look into and investigate to see if we are able to implement some, part or all of your suggestions in our next service update.

Many thanks

Ala

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“Annoyed”

Written on: 01/01/2015 by Warnerhh338 (1 review written)

Paid 47 pounds to have personal picture framed to ensure it would have professional look x picture was clipped and as I needed it for Christmas had to print again reducing size . frame was cheap perspect not glass and parts to hold pic in place all fell off . Would not use again… Read Full Review

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Aladabrowska's Comment

Written on: 02/01/2015

Hello

Thank you for your review. I am sorry to hear that you were not happy with your order could you please email me all the details and I will look into this for you.

thanks

Ala

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“Disappointed”

Written on: 31/12/2014

The calendar was disappointing, the photos weren't properly centred, half a house name plate; a chopped off rainbow? We also felt that the colours were weak compared to the originals. Wish we hadn't ordered a second design before we'd seen the first one but we went by the reviews… Read Full Review

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Aladabrowska's Comment

Written on: 02/01/2015

Thank you for your review. I am sorry to hear that. Can you please send me all your details and order number to us and we will look into this for you.

thanks

Ala

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Addicroft's Comment

Written on: 17/01/2015

Hi, thanks for following up, the order numbers were 7863GMT and 0202YUL. Peter Woodward

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“Photobook”

Written on: 23/12/2014 by Cullen91 (1 review written)

DISGUISTED SPENT DAYS DOING A PHOTOBOOK FOR MY HUSBANDS 50th TO HAVE PROBLEMS WITH THEIR APP... EVENTUALLY GOT IT DONE TO HAVE PROBLEMS AT CHECKOUT... RANG AGAIN GOT IT SORTED FOR IT NOW TO BE LOST IN THE POST. WOULD NEVER RECOMMEND THIS SITE. SO FOR ANYONE THINKING OF ORDERING THINK AGAIN THERE USELESS… Read Full Review

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Aladabrowska's Comment

Written on: 30/12/2014

Hello,

Thank you for your review. I am very sorry to hear that. Can you please email me your order details to us and I will do my best to help.

many thanks
Ala

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“Misleading”

Written on: 22/12/2014

Spent ages making a personalised wedding card, got to checkout and could only buy a pack of 10!!!!! This was not clear at the outset. Very annoyed. I only want one. Grrrrrrr! … Read Full Review

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Aladabrowska's Comment

Written on: 22/12/2014

Thank you for your review. I am sorry but we offer cards in packs of 10. You can order single cards from our Moon Pig site.

many thanks

Ala

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“Christmas Delivery - NOT”

Written on: 21/12/2014 by KayleighO'Connor (1 review written)

What a waste of space of a company, they list cut off dates for Christmas delivery and then don't honour them. Not only that but it was left up to me to chase my order. No e-mail sent to tell me that my order was delayed and wouldn't be here, really bad customer service… Read Full Review

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Aladabrowska's Comment

Written on: 22/12/2014

Hello,

Many thanks for your review. I am sorry to hear that. Can you email me your order details and I will look into this for you.

many thanks

Ala

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“Fab Products!”

Written on: 20/12/2014 by Kelly446 (1 review written)

I ordered a photobook and paper weight and am very pleased with product, service and delivery!! Thank you very much beyond my expectations!!… Read Full Review

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“NOT ABLE TO CANCEL”

Written on: 18/12/2014

I PREPAID FOR SPECIAL OFFER INTENDING TO USE FOR XMAS BUT FOUND DUE TO SLOW UP LOAD SPEED I COULD NOT COMPLETE THE ORDER IN TIME SO I WANTED TO CANCEL THE ORDER ONLY TO FIND THEY REFUSED TO REFUND THE MONEY QUOTING TERMS AND CONDITIONS! (NOT EASILY FOUND PRIOR TO PLACING THE ORDER). AND ON CHECKING YOU ARE ONLY GIVEN 30MINS TO CHANGE YOUR MIND!! I THINK THESE TERMS ARE TOTALLY UNFAIR.... I WILL HAVE WASTED £66 ON THIS COMPANY… Read Full Review

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Aladabrowska's Comment

Written on: 20/12/2014

Hello

Thank you for your feedback. Can you please email me all the details and your order reference number and I will look into this for you

many thanks

Ala

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“What's happened usually good”

Written on: 17/12/2014

I ordered three items one calander and 2 Christmas cards on the 8th December and paid nearly £9 for next day delivery with estimated dispatch on 11th December. The calander was dispatched on the 11th however I did not receive it until today the 15th!!! And my other two items have not yet been dispatched. Very disappointed and should have saved my money as next day delivery didn't happen. However saying this they are usually quite good and I have never had problems with them in the past… Read Full Review

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“They try ard, but lots of problems”

Written on: 17/12/2014 by odMurray487 (1 review written)

I ordered prints with frames. The uploading process was painful, but that could have been due to my browser. PB dealt willingly with my complaint about the quality of a print and provided a credit. However redeeming it was difficult and required several attempts and multiple contacts with their customer service. They try hard, but should perhaps concentrate on getting their customer service right first time… Read Full Review

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“Sorry you were misled, send it all back and we will...”

Written on: 16/12/2014 by Brownan272 (1 review written)

Wanted some calendars with no "supplier" logos on. Could not be sure what marks Photobox include and so contacted them on their "support" online Chat. The response was an unequivocal "our calendars do not have our logos on". With this assurance I ordered a batch. Could not believe it when they arrived with massive logos on the back. I immediately contacted customer service sending them a copy of the original chat. The response was that they did include a logo and there was no way to remove it… Read Full Review

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Aladabrowska's Comment

Written on: 20/12/2014

Hello,

Thank you for your review I am sorry to hear that. Can you send me your order details to us and I will look into this for you.

thanks
Ala

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“Poor quality printing”

Written on: 15/12/2014 by Baileyog364 (1 review written)

Used this company a couple of time for photobooks and prints. The 6x4 print were of poor quality and colour. The service is okay, but for a company thats primary service is printing its disappointing. Wont be using this company again… Read Full Review

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“Photobox - why do I feel ripped off?”

Written on: 13/12/2014 by Aaaaaaaarrrrrrgggh (1 review written)

Don't be tempted into buying a 'credit' at the checkout. I found it's a way of getting you to create another book then charge you full price, on top of the price you paid for the 'credit'. I bought a 30 page book at full price from photobox. At the checkout I was sold an extra 'credit' - which seemed liked a good deal for buying a second book. The ONLY condition was that I should create this second book within 1 month. I contacted the store through their 'live-chat' service before sitting… Read Full Review

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“Excellent product, outstanding customer service”

Written on: 07/12/2014 by Johnrees44 (1 review written)

I have had several Photobooks from Photobox over several years. Occasionally there has been a slight problem with the printing, but, as their advert says, the book has been reprinted to my satisfaction without quibble. I have been prompted to leave a review at this time because I ordered a 100 page photobook recently. The book arrived within just a few days. The quality of the printed book was outstanding..but..To my dismay, I realised that I had managed to miss out a couple of pages!! I called… Read Full Review

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“amazing ”

Written on: 06/12/2014 by roMcDowell122 (1 review written)

Got a photo book made, ordered it last week and received it Monday. Could not have been happier got it made for an anniversary present and could believe how well it turned out. Thanks a mill definitely recommend it!… Read Full Review

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“Overcharging”

Written on: 05/12/2014 by Aileen16 (1 review written)

I received an email quoting £5.99 for an A4 wall calendar. It took me hours to make and at the checkout I was charged over £20 ! I complained and was told the offer was unavailable so I copied it and sent it to them and heard nothing. I have searched the Internet and it is covered with people complaining of overcharging. DO NOT USE THEM !!!… Read Full Review

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Aladabrowska's Response to Aileen16's Review

Written on: 05/12/2014

Hello,

Hi, sorry to hear of the issues with the price of your A4 Wall Calendar. I advise that this was an account issue, which I have rectified for you, on your account, so if you were to order again, the price of £5.99 for an A4 Wall Calendar should now show in your basket. I have refunded £10 back to your original method of payment, as can see you were charged £15.99, instead of £5.99. I do hope this is ok for you Aileen and apologies for any inconvenience caused. Kind regards

Ala PhotoBox

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“COMPLETLY THE WRONG ORDER”

Written on: 27/11/2014 by Kamari231 (1 review written)

Spent over £100 on 1400 prints - received in completely the wrong order! I've been trying to re-arrange them for more than 4 hours now, and am giving up and re-ordering from another website now. So annoyed. I contacted photobox who pretty much said tough luck. Will NEVER EVER be ordering from photobox again!… Read Full Review

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Aladabrowska's Comment

Written on: 27/11/2014

Hello Kamari231,

Thank you for your feedback. I can see that you have also posted your review on TrustPilot site and I have replied to your comments there.

many thanks

Ala

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