PhotoBox Reviews - www.photobox.co.uk

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PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk
PhotoBox - www.photobox.co.uk

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Latest Reviews

“I'm sticking with photobox! ”

Written on: 27/08/2014 by LevilovesPhotobox (1 review written)

My prints arrived ahead of the estimated delivery date and in perfect quality. I was very happy with the website which advised me to shrink particular photos according to quality, this is extremely useful rather than just chopping off heads like other photo services. To top it off, when they arrived I received an EXTRA mini print of one of the photos in the shape of a heart in a lovely protective case which kept my prints in perfect condition. I fired up my laptop just to say thanks. Well… Read Full Review

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“Brilliant”

Written on: 15/08/2014 by ASW1 (1 review written)

Great quality and a great service. I dealt with an agent who was so helpful and quick to help me out in a sticky situation!… Read Full Review

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“Website & customer service needs a serious overhaul”

Written on: 08/08/2014 by Thorntonqq264 (1 review written)

Made a 87 page wedding photo book from an IMac and experienced several difficult hiccups in the upload process which resulted in several hours of lost time without any loss of connectivity. The website notifications received during the process were not reflective of the problem - suggesting that uploads were in progress which were clearly not. This error only became evident when the order button was pressed, with a countdown timer indicating a few minutes to upload - which never transpired… Read Full Review

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“Late!!”

Written on: 08/08/2014 by 138Reynolds (1 review written)

I ordered a personalised pillow but was not dispatched until after 2 WEEKS!! I have read other reviews and most said quick delivery!Not good service could be greatly improved.I would not recommend this company to friends or family as I was greatly disappointed this service/company… Read Full Review

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“Terrible service, not on time despite paying extra!!”

Written on: 24/07/2014 by 360Donahue (1 review written)

I bought delivery in 3 working days because I wanted the book for a special occassion, on the 5th working day... Still no book! I called customer services they just said "sorry, your order is late", well I would have not chosen this company if I knew they could not deliver on time!! Complete waste of time and money… Read Full Review

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“Brilliant ”

Written on: 22/07/2014 by Shannonrayelewis (1 review written)

Ordered my 2 canvas pictures on the 20th and received them on the 22nd! Perfect pictures, I'm so happy with them! Great price & really good quality! Would highly recommend photo box. :) happy customer !… Read Full Review

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“Absolutely terrible”

Written on: 15/07/2014 by unimpressed111 (1 review written)

I ordered my prints from photobox purposely to be delivered the day before I was moving to my new flat. When the photo's didn't arrive on the day it had been estimated I was a bit annoyed but could understand a delay. I then spent the whole next day sitting in an empty flat (as everything had been moved out) waiting for the photo's which they did not. When I phoned up the lady on the phone she told me that It would not arrive for another couple of days yet did not offer me any reasonable… Read Full Review

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“DO NOT USE THEM!”

Written on: 02/07/2014 by Braedons445 (1 review written)

They are the worst company .....Completely messed up an important order which they failed to deliver or keep their promises. They have no concept of Customer Service. They maybe cheap but I would have gladly paid double the price not to have the stress in dealing with them. Please think carefully before using them… Read Full Review

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Kerryleep's Comment

Written on: 22/07/2014

I am deeply sorry to hear that you did have such a negative experience and I would very much appreciate the opportunity to make this up to you. If you could send your order details to us, I will be able to look into this further for you.

Kind Regards

Kerry

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“Money for No Service”

Written on: 25/06/2014 by Sh1000 (1 review written)

Photobox want to keep my £100 without delivering any service! I purchased two books from photobox on a sale three months ago but have not had time to upload pictures to the site (this takes hours). I am now told that if I do not use the "credits" I bought within the next two days I will either LOSE the £100 I paid, or have to PAY A WEEKLY RANSOM fee to have the period extended until I complete the books. They say I agreed to this terms when I purchased the books. This is not true, and… Read Full Review

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“Good customer service”

Written on: 25/06/2014 by BryanGarcia332 (1 review written)

Yes it's true what the previous reviewer said about needing to log on first but once you're logged on then it's a good site to use. I recently ordered a photo book and when I received it they'd omitted the first page so I phoned them and they re-ordered it there and then and I received a perfect copy 3 days later. I'm probably not used to good customer service and this is excellent. Just a little bit of negativity if you're ordering a photo book you have to have enough photos to fill it (I… Read Full Review

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“Useless Website”

Written on: 23/06/2014 by Kent359 (1 review written)

As a registered user of the website just make sure you "log in" before doing anything. If you spend half an hour as I did organising my photo sizes, formats, finishes, continually fighting with the finish choice every time I changed a photo size (some, not all just change your finish choice for no reason) then suddenly realise I hadn't logged in, your stuffed. You can't save your order and logging in at that point (which it asks if you'd like to) will just lose your efforts and you start all… Read Full Review

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Kerryleep's Comment

Written on: 22/07/2014

I am so sorry to hear that you did have such a negative experience. We do appreciate your feedback and we will certainly look into this further. I would also like the chance to make this up to you. If you could send me your details to us I will do my best to help.

Kind Regards

Kerry

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“Brilliant reliable service”

Written on: 20/06/2014 by LeaFowler (2 reviews written)

I found this company brilliant! I ordered 2 canvases on Wed eve and they were delivered Fri morning. The canvases are beautiful. Would def recommend this company to family and friends… Read Full Review

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“Slow service”

Written on: 19/06/2014 by linda.mote (1 review written)

I ordered my prints on 8/6 and also a photo on a canvas . Both were shown as despatched on 9/6 . I received the canvas on 10/6 which was excellent service but I only received the prints on 18/6 after putting in a complaint . I needed the prints prior to Father's Day and I was bitterly disappointed . I complained last week and was told they would resend for printing. No apology or offer of refunding my postage . My first order and not keen to use them again . My order number was 6903AJP if… Read Full Review

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Kerryleep's Response to linda.mote's Review

Written on: 22/07/2014

Hi

I am deeply sorry to hear that you were let down by the late delivery of your order, I have sent you an email to your registered address. Please get back to me if there is anything else that I can do for you.

Kind Regards

Kerry

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“Ipad photo cover”

Written on: 18/06/2014 by Allison379 (1 review written)

Only had two days and covering on hinge split. Magnetically attaches to side of ipad but does not have a back so only protects screen. Very disappointed with this product in my opinion it does not do the job intended. The idea is great but poor quality. Would not recommend… Read Full Review

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Kerryleep's Comment

Written on: 22/07/2014

Hi I am so sorry to hear that your Ipad cover is faulty, that certainly should not have happened. If you can send your order details to us, I will have a replacement sent out to you immediately and I can assure you that every care will be taken to ensure it is to our usual high standard.

Kind Regards

Kerry

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“Poor service for Fathers day gift ”

Written on: 16/06/2014 by WilliamDalrymple (1 review written)

Ordered well in time - paid extra for courier delivery. Received an email today expecting delivery on the Monday! absolutely dreadful. Photobox have ruined my surprise to my father. Never use again and would not recommend to anyone. … Read Full Review

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Kerryleep's Comment

Written on: 22/07/2014

Hi

I am deeply sorry to hear that you were let down, I can assure you that this is not the level of service we aim to offer. If you could send me the order details, I will do my best to make this up to you.

Kind Regards

Kerry

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“Absolutely Superb.”

Written on: 10/06/2014 by Garzajn365 (1 review written)

I had been looking into selling my own prints and found that prices were far too high and that I wouldn't be making a profit unless I was selling them for £8 or over. But then I found photobox: which gave me 30 prints for free just for signing up! I ordered 13 and had been informed the next day that they were despatched and they arrived the day after! Having only paid for standard delivery. The pictures were sent in a very quaint box with the company's logo on it and all my prints inside. The… Read Full Review

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“I never write reviews however, i felt I needed to let...”

Written on: 09/05/2014 by Palmerkv468 (1 review written)

I never write reviews however, i felt I needed to let people know about a good company. Cannot compliment photobox.co.uk enough! From my experience… Read Full Review

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“Background and design choices”

Written on: 24/03/2014 by bstocki (1 review written)

Much as I like Photobox especially for the Photobooks, I wish there were more flexibility for the layouts. This is especially true for collages where one is stuck with a limited choice regarding numbers of photos on a collage, their arrangment (portrait vs landscape- only the overall collage offers a choice between these two) and also the background. … Read Full Review

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“Very fast service but too many under exposed prints!”

Written on: 24/03/2014 by Imani119 (1 review written)

I'm getting too many underexposed prints back! Why is it other labs can get it right Yellows always come out orange. I guess the process is left to an automated machine that churns out the prints… Read Full Review

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Kerryleep's Comment

Written on: 16/04/2014

I am so sorry to hear that you have had a problem with your print orders, that really should not be happening and we would appreciate the opportunity to look into this for you and arrange a reprint of your order. Please do send your order and account details by email so that we can help.

Kind Regards

Kerry

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“Excellent”

Written on: 05/01/2014

I never write reviews however, i felt I needed to let people know about a good company. Cannot compliment photobox.co.uk enough! From my experience I purchased 2 years of calendars and one photobook with excellent quality. Slight defect on photobook however, had superb customer service with a reply within a few hours. problem sorted and I was over joyed with the response. Dealt with customer service the day after boxing day whenever they are probably run of their feet however, no delay replying… Read Full Review

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