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Written on: 07/02/2015 by JayceGarrett486 (1 review written)
I ordered my first photo book which was not to the quality I expected . I called the customer care service to request a new one with the gloss finish but the lady over the phone was so rude and arrogant . She kept talking over me, was argumentative and very imposing . When I told her I wanted to make a compliant she refused to give me her full name. It is a disgrace that you can be treated like that as a customer . With all the other services out there offering competitive prices , I wouldn't… Read Full Review
Written on: 16/12/2014 by Devenar (1 review written)
For my husbands 70 th birthday I decided to make him a This is your life Photobook. Scanning in some very small sepia and monocrome pictures. The book took me ages to compile and having used a deal £19.99for 98 pages For a hardback landscape Photobook i was mortified when I could find a voucher code. However I was immediately put through to a customer service representative who provided me with a code. After a few tweaks at the book I was ready to order however it would not accept the code… Read Full Review
Written on: 18/06/2014 by Waddellld274 (1 review written)
i am EXTREMELY ANGRY AN DISAPPOINTED by the service provided by yourselves!! I ordered 2 canvas prints for FATHERS DAY (AKA YESTERDAY!) an with the promotion, of order by midnight on the 5th to receive by fathers day, an guess what it's not here ! wasn't even printed or binded and dispatched until Friday!! how on earth was it meant to be here for Sunday an that was only done because i phoned up an complained on Thursday!! i was given a refund of P&P but that hasn't even gone into my pay pal… Read Full Review
Written on: 18/09/2013
I ordered digital prints for a competition I was entering. I went for Bonusprint because some of my images were square and you can choose whether to crop the print (so you lose some of the picture) or fit it all in (and end up with white borders). I needed the latter, and a lot of the printers don't offer this choice. (So that's a point in Bonusprint's favour). However, 8 days later, I still hadn't had any word from them. I tried to check progress using the website but could find no record… Read Full Review
Written on: 11/07/2013
I had a promocode for £10 of a photobook. I spent hours creating it and I just could not upload it. Tried several times, nothing. When I tried to contact customer service, no response. I sent them an email and received automatic response that they will contact me within 24h. It has been 3 week a nothing happened. Never, never again… Read Full Review
Written on: 23/05/2013 by lensmith75 (1 review written)
So I had a promocode for 70 free prints, great, gives me chance to print some of our wedding photos for family and friends. It took me around 25 minutes to upload and arrange etc before I was ready to place my order. I placed my order and added all my address details and then I needed to pay (p&p) I clicked onto paypal and the site froze and I couldn't get back to Bonusprint website so had to close the page. When I went back in NOTHING had been saved. A complete waste of my time, and I… Read Full Review
Written on: 14/03/2013
I will NEVER use this company again. - A delayed delivery without explanation or apology - Numerous emails to the "Customer Service" department which were ignored - An awful excuse for a canvas print which eventually arrived. The quality was awful. The company has definitely dropped its standards. Bonusprint are one of the most competitive out there with regards to price but it is not worth the difference in cost. Go to the competitors as you risk receiving the worst service and end up… Read Full Review
Written on: 19/02/2013
I downloaded the software with no problem and then spent a few hours creating my photo book. Software was easy to use. The main downside being a limted amont of preset layouts and very slow when downloading new backgrounds and borders, My main problem was after I'd spent hours creating my photo book I was ready to upload the design to order it. However after waiting several hours for the book to upload it still hadn't. I persisted, hoping it would upload because I didn't want to wate the time I… Read Full Review
Written on: 18/02/2013
Having ordered nearly 100 prints all matt and of differing sizes, unfortunately their system randomly changed some of these to their default size and format (gloss 5" x 7"). I called their customer services hoping that they would just sort it out but unfortunately they seemed unwilling and unable to resolve their system's errors. After 45 minutes on the phone(!) to the customer services agent, and almost losing the will to live, I asked to speak to her supervisor. Eventually, the upshot from… Read Full Review
Written on: 08/01/2013 by blueperil (1 review written)
I ordered 20 calendars on the 7th December, plenty of time to arrive for Christmas, as these were to be given as gifts. I received an email saying they were on their way. They never arrived. I guess it's their prerogative to send over £100 of goods untracked. I called and the order was reprinted, although this time only 14 sent. Regardless of how many emails or calls I made the customer service seemed to be unable to grasp, or couldn't see on their system, that 6 calendars were outstanding. It… Read Full Review
Written on: 04/11/2011
I have used Bonusprint on several occasions however I am quite fed up with receiving offers from them AFTER I have placed my order. I am on their mailing list but I never seem to get offers until after I have placed my order. This time I have missed out on a 30% discount. If you do use them, there products are good, be prepared to be annoyed with the way they send out information. Also do not expect any satisfaction afterwards as they are totally not interested… Read Full Review
Written on: 30/09/2011 by orangebucket (1 review written)
I have used Bonusprint for many, many years and have generally been very pleased with them, my only real issue being poor colour matching of larger prints compared to smaller ones (up to about 8x6). However they were taken over at the beginning of the year and are no longer using Grunwick labs. Delivery times are now pretty consistent being neither lightning quick as they sometimes were at quieter times or quite slow as they were at busier times. But oh how the quality has fallen. Even basic… Read Full Review
Written on: 11/05/2011
I ordered a photo card for a birthday. Previous dealings have all been very good. This time they took ONE WEEK from order to dispatch and the birthday was missed. Will be looking elsewhere in future. A customer lost… Read Full Review
Written on: 15/04/2011
I ordered greetings card for Easter.I received my order within 7 working days. Excellent quality and fast delivery. I will definately use Bonusprint again… Read Full Review
Written on: 25/01/2011
In the past I've recommended Bonusprint to friends. I've used them for film processing & digital prints for some years. No more!
My last order came back with all the greens brownish & murky. I complained & they were reprinted exactly the same but with white lines down the sides. I have now returned all 500 prints but customer services think they will be unlikely to be able to improve on them. Why not? All they have to do is print them with no editing to match the files I sent them.
They have… Read Full Review
Written on: 14/12/2010 by TristanT2 (2 reviews written)
I spent ages making a 60 page wedding album with over 200 photos. The upload feature kept timing out, I think because of my slow upload connection, then it would stop the upload and I would have to try again, put my card details in etc, then upload, then at random places, 8%, 20% upload etc it would get stuck again and not upload, then I would start again, and again and again until I gave up, called Bonus print who where no help at all.
The software is badly designed, if the files fail to… Read Full Review
Written on: 14/09/2010
I decided to order a photo book for my son for him to take to university. The system necessitates you to download a facility to create the book and save it. This system is very poor and crashed twice, the saved book didn't save correctly so I had to re-create it twice. Several hours later, I had the complete book, went to upload and pay. With Bonusprint, you pay first and then upload your order. Only, the order didn't upload, and I have not heard anything further from them. I printed off the… Read Full Review
Written on: 22/04/2010
Poor quality poster print received (low resolution) after a slow delivery.
On questioning the quality, I had to return the print.
It's a week since I sent the return and I'm still awaiting a resolution.
I'll stick to Photobox in the future… Read Full Review
Written on: 29/03/2010
I agree with other reviewers re their passport print service. I received the prints in landscape format and when I complained was told that I should have submitted the prints in portrait format. This is not at all obvious from their website. The response from Customer Service was totally unsympathetic with no offer of any concession for reprinting the photos… Read Full Review
Written on: 16/02/2010
Unfortunately negative experience, the product was delivered late and as it was valentines present it was dissapointing. Despite a high resolution supplied images, the book came out looking washed out and old, the brown faux cover is really purplish and its all looking very cheap. Next time would invest more and go for a proper product/company… Read Full Review
As rated by our community of reviewers
" Bad customer service " Read More
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