Genes Reunited Reviews - www.genesreunited.co.uk

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Genes Reunited
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Latest Reviews

“Total Rubbish”

Written on: 19/05/2016 by xwMeadows228 (1 review written)

Cannot cross reference for Marriage certificates and very expensive! Rip Off!! Stay away!… Read Full Review

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“Rubbish support for forgotten password”

Written on: 22/03/2016 by JulianneFerguson (1 review written)

I have repeatedly requested a password reset today, nothing at all. I have messaged the customer services team. I am not renewing my subscription. I haven't used this site for a long while but found a newspaper article about a relative they had the link to. There are so many better sites to use… Read Full Review

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“Take money from your bank without permission”

Written on: 15/02/2016 by Kmarie (1 review written)

I used a christmas offer for 1 month membership for £1 Checked the ts and cs to make sure I was only signing up to a month- all ok On the final day of my subscription they took £20 outnof my bank account for my next month renewal!! I NEVER gave permission for this and checked there was no small print about anything like this when I accepted the 1 month offer I emailed customer service, 2 weeks later and still no reply Absolutely disgusted Dont bother using this website, use a more… Read Full Review

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“Haven't used this site for 2 years but still kept the...”

Written on: 21/10/2015 by TurnerCrabtree (1 review written)

Haven't used this site for 2 years but still kept the membership as I always mean to go back to it but never got round to it. I was amazed then to get an email last month telling me the credits I bought 6 months ago were about to expire. How is this possible - I certainly have NOT bought any credits recently and have NOT given permission for them to take money out of my bank (other than renew membership). I think they have actually STOLEN money from me !!! It's impossible to ask anyone because… Read Full Review

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“I was enticed by the offer of a free subscription....”

Written on: 17/05/2015 by 438Carlson (1 review written)

I was enticed by the offer of a free subscription. However this didn't mean I could enter the site (!) so I registered for a one month subscription (£6) to Lives of 1st world war (genes reunited). I received an e mail requesting me to confirm before being able to use the site. The link did not work. I was also informed that my subscription was NOT for one month but renewable. I could cancel this on the site - which I was now been blocked from using because I could not confirm. I do believe… Read Full Review

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“Genes Reunited : Impossible to get refund ”

Written on: 08/05/2015 by Mopardave (1 review written)

I cancelled my membership because they don't provide much for the fee. After cancelling they are still charging my credit card with fees. Trying to contact them is futile since their support e-mail address keeps bouncing back. BEWARE < BEWARE Read Full Review

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“Waste of Money”

Written on: 07/04/2015 by Driasa (1 review written)

Compared to other sites this site stinks. The records are limited, the searches difficult and the number of times you are told there is a problem with the site repetitive and eventually boring. I would like my money back.I joined because of the promise that I may find information that was not available to me at other sites - this has not happened… Read Full Review

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“Would be nice to just be able to register!!”

Written on: 22/12/2013

Tried to register many times but keep getting bounced back to the registration page. Have followed the advice to clear the cache but to no avail. Perhaps the web page designer could slip in a little comment on why registration wont work… Read Full Review

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“bad”

Written on: 28/10/2013

recently joined,had it up to to my neck,no chance of money back having put my toe in water and been scalded. are they extracting the proverbial with the latest sensus,blanketty blank. … Read Full Review

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“GenesReunited - Member since 2003 - but no more..”

Written on: 25/07/2013 by Snook (2 reviews written)

I have been a happy member of GR since 2003. It's been a good site for the amateur (which I still am!) and I've enjoyed being able to build my tree, and the communications from other members have been very useful. It was a site that was easy to navigate and use, and very good value. My membership was renewed automatically each year, which was fine - and I was always informed when this was due to be deducted. However, a few months ago I was advised that my card details were now out of date and… Read Full Review

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Valeriaminus3's Response to Snook's Review

Written on: 27/08/2013

I have a problem too, again with a card that was no longer valid. I went on the site to renew but could not find a 'renewal' option, only a new month's subscription which is what I did with a different card. I went right onto the site, accessed some historical records then logged out. The next time I tried to view the records i was told I had to be a Platinum member to do so and referred me to the subscription page. To cut a long story short, I am at the point where my credit card company is going to investigate this, because the payment has clearly shown up in my monthly statement as genesreunited having been paid. This GR will not accept! When this has been resolved I will cancel my membership as I too have been a member since 2005, but no more. This is an issue which should be easily resolved when I sent them proof of my payment, but they just stonewall and ask me for credit card details to be sent to them in an e-mail, which they say is safe and which I do not!
P.

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“Avoid this website.”

Written on: 24/06/2013

I got a subscription to Genes Reunited but I soon found that I had made a big mistake. The tree that you set up is unwieldy to move around in. It is also incredibly difficult to see what relation people are to each other. If you click on someone else the whole tree view changed. So I started using the family tree on Ancestry. The search is very difficult and unless you know exactly how the name of the person is written on the document then it is almost impossible to find anything… Read Full Review

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“Rip-off”

Written on: 09/04/2013

Used to be a good way free of contacting people. Now it's just a money-drain… Read Full Review

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“Not The Best”

Written on: 12/03/2013

This is definitely not the best website for research .Yes,it's easy to build your tree but only if you already have plenty of information to begin.There is helpfull advice from some members who search for you and I have found a few usefull facts but they are not happy if you do anything wrong and they soon let you know.I have searched a number of names who I know to be on certain census but can't be found on genes reunited ,why I don't understand.Try Ancestry it's definitely the best ,more… Read Full Review

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“Very disappointed.”

Written on: 21/02/2013

Very frustrated and disappointed. Cannot find my Grandfather in 1911 and 1901 censuses even though they clearly appear in ancestry.co.uk A very complicated system… Read Full Review

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“lousy and incomplete information”

Written on: 16/02/2013 by Anotherdisappointeduser (1 review written)

A waste of money! For Birth records there is no day and date listed and I enrolled as a PLATINUM MEMBER! You can't filter for Male/Female lousy lousy lousy… Read Full Review

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“Useless”

Written on: 21/01/2013 by twilwin (1 review written)

This site is absolutely useless ! I was search for ancestors and came up ZERO every time. An absolute waste of money !… Read Full Review

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“Two weeks of chaos”

Written on: 02/01/2013

A colleague of mine recommended this site to me and and I had a look at what they could offer, they held themselves out to be a well run and well managed site, so I decided to join. The assistance you can get from the volunteers on the message boards is outstanding, however that is about the only good service provided as Genes Reunited personnel really need an intensive course in customer relations. For nearly the past two weeks the site has been in a state of total chaos, and after the… Read Full Review

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“angry being fooled by the promise that registration is...”

Written on: 12/11/2012

I dont mind sites charging for services thats fine. What make me angry is when a service says it free to register and then when you enter all your details and create an account only then do you find that you cant use the site without paying. Free to register implies some form of free access of a fremium service but apparently not? Destroyed any sense of credibility or trust for me. BYE… Read Full Review

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“Auto Renew, who knew”

Written on: 17/09/2012

Took a one month platinum subscription and was not really impressed when trying to research names and dates I knew as fact. Imagine my surprise when I apparently "auto renewed" my one month subscription. A reminder would have been an acceptable option, shame on you Genes Reunited, very underhand practice… Read Full Review

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“way to go”

Written on: 02/09/2012 by sailingby (1 review written)

No, no, no. During several years Genes Reunited membership 2 changes of ownership. ITV updates very good. Since take over by Scotland's BrightSolid the main idea seems to be to make money for Alex Salmond. After months of network chaos (now fixed) Gru embarked on a major makeover which after several abortive attempts now seems to be established. The website does not support the old 1024x768 resolution - vert. res. must be at least 900. No tablet / smartphone suport whatsoever. The site… Read Full Review

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