Used to be amazing before they got 'rescued' by another company. They are soo overpriced you used to be able to get 3 for 10 pound offers on Brazilian/French type knickers now they want 10 pound a pair. The new designs are hideous and the new shop layout is a joke. You have to rifle through drawers to find your size and there is no organisation, find a bra then travel to the drawers across the store to find it. Gutted as all my underwear is from la senza but not anymore will never spend a penny in there again

Absolutely disgusted by the level of customer service received when shopping online. I spent a fair whack of money only to find that they decided to credit me for an item I had returned before I'd even had the delivery. I questioned why this has happened as it was obviously not a stock issue - I could still go online and purchase that very item in the same size and colour I'd ordered. I asked that they not cancel the item and send it me with the other goods; or, send an alternative, or send me a voucher code for free delivery so that I could order an alternative without incurring additional delivery charges. Eventually someone cam eback to me and instructed me to order an alternative on a next day delivery service (that they would then refund me afterwards!) as the one I wanted was not in stock (still available to purchase online though). I assumed that there was an issue with the site and so placed an alternative order. I then received three more emails telling me it was back in stock after-all so could I please go and order it. Too later and I definitely could not be bothered to place another order, send back the other order etc. etc. Explained I wasn't impressed only to be given a voucher code as a 'gesture of goodwill' that had to be used in the next two weeks (in a few days time, not right away) only on full price items and with a minimum spend attached. I'd already spent nearly 200 quid over three orders. Responded that the voucher code was frankly an insult to be told tough luck basically. The customer service experience has really let a great website down. I have an inbox and outbox full of emails to them trying to sort out my orders and chasing responses - a different person replies every time clearly with no idea what the last person has said. Nightmare. Shopping online should not be this difficult.

I'm appauled at the level of service I have recieved using the website, tried to order 8 items in the sale and not only did the site crash when I entered my card details my order didnt get processed and they took the payment 3 times! so no christmas presents and have to wait up to 5 days for the money to be refunded!

I bought some underwear for my wife, in the correct sizes, only to find that when my wife tried them on, they did not fid properly. So I accompanied my wife back to Bristol to pick out some new items, which she did. However, she found that the slippers were way too small and the bra cup once again di not fit properly. I have, today taken the items back to exchange them as they don't refund on sale items, only to find that I was out of my 28 day return policy, by 4 days. The manageress said there was nothing they could do for me, they don't give out credit notes, so in essence goodbye!! I WILL NEVER AGAIN SET FOOT IN THAT STORE!! BEWARE OF LA SENZA!!

La Senza was my favourite shop not only for underwear and nightwear for myself but also for birthday and Christmas gifts for friends and family. However this is no longer the case after recently trying to purchase a number of items from the Swansea store for my daughter in laws birthday. I asked for the gift wrapping service at the checkout only to be told "we don't gift wrap sale items",at no point did the assistant look at me or try to help me so I left the shop not purchasing anything.Never may I add have I had this problem in the Bristol,Sheffield or Swindon stores. I have emailed La Senza alerting them to the fact that they had lost a sale over £50.00 and how appalled I was at the sheer lack of basic customer service skills displayed to me that day. As the Head of Customer Service for a large British company which is over 100 years old I would be totally appalled if any of my customers were treated with the lack of care I was shown on that day. Sorry La Senza you have lost a loyal customer not just because of how I was treated that day but because you clearly do not have any thought for your customers or you would have responded to my concerns. I work hard for my money and am careful where I spend it and it will no longer be with La Senza.

I tried to order some bras online from La Senza, taking advantage of a promotional price. At checkout, my order did not reflect the promo price, just the regular price. When I called to ask about this, La Senza stated that the promotion had ended the day before, and they refused to honour the promotional price even though it was still posted on the website. I'll never do business with them again!