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Written on: 04/01/2014
Atlantic used to have clear pricing, customer rewards and excellent customer service. NOT ANYMORE. Now they take whatever payments they like, when they like (even though we are in credit and have an "agreed" direct debit)with no notice. Phones are always engaged, emails ignored and oh, no rewards plus only one (expensive) plan available. Was good - now large, cold, uncaring and awful! 'Keep looking for a better provider as this lot are probably as bad as the one you are considering… Read Full Review
Written on: 30/12/2013
I have been with this company for just over 7 years. In the past, the remotely operated switch (for white meter night-time heating and hot water) broke. It clearly said on it that it was the property of Scottish Power, not Atlantic (or Scottish Hydro - their parent company). First off, I contacted Atlantic. They arranged for a Scottish Power engineer to come and replace the switch within 24 hours - excellent service. On another occasion, my account with them was so far into the black, that I… Read Full Review
Written on: 05/04/2013 by Zambia81 (1 review written)
Avoid this Company like the plague. I have been a Customer twice in different properties, they do not manage their meter reader`s readings and even if you pay by direct debit they SHOCK you with an exorbitant like 2 years later. I paid what they required and suddenly got a bill for almost £800 in both properties.Their tariff is ridiculous in comparison and I will NEVER use them ever. I have switched… Read Full Review
Written on: 05/01/2013 by asterix100 (4 reviews written)
Been with Atlantic Gas Electricity (trading name of Scottish and Southern Energy) for 5 years now ,never had any problems with billing and they have always refunded any over payments every year. I usually get a customer loyalty free months gas electricity every January but they must have stopped this perk this year :(. Overall happy with service customer service is excellent although a couple of new smaller energy companies have entered the market last couple of years and their prices are… Read Full Review
Written on: 31/10/2012 by T-One (1 review written)
Worst customer service I have ever encountered! After 3 normal gas bills they suddenly over-charged me by £1300. I contacted them when they first over-charged asking them to resolve the situation and stating I would pay the legitimate amount owed. But they have made no effort whatsoever to sort anything out and continued to send huge bills, often for conflicting amounts. They have ignored my communications and made no effort to resolve the situation, continuing to send bills for inconsistent… Read Full Review
Written on: 23/03/2012
I been their customer for 7 years, rang this organisation on 22 March 2012 to provide them with the meter reading for electricity and gas readings to provide me with an estimate amount due to pay. The bills were generated and the information provided by staff was inaccurate, doubt they can understand their own billing system. Historically, I have a direct debit set up and paid my bills when issued. This woman hired by Atlantic(her name Evelyn Georgiana) told I was in arrears, as direct debit… Read Full Review
Written on: 23/12/2011 by taurustime (17 reviews written)
I have been with Atlantic E&G for almost three years. In March 2011, they stopped providing me with online bills despite constant email reminders from me and regular meter readings. In the last week, I have managed to secure bills covering the last 9 months on both electricity and gas. Coincidentally, in March 2011, my fixed price gas tariff came to an end. Atlantic defaulted me to a new tariff WITH a Daily Standing Charge despite my never previously opting to be on any tariff which carried… Read Full Review
Written on: 23/08/2011 by asterix101 (1 review written)
Been with Atlantic now for 3 years having changed from Scottish Power & British Gas previous . Ihave never had any problems with billing unlike other utility companies who have over-charged because of excessive over estimate of the amount gas and electric used by around £300-£400 . Atlantic always always inform me of overpaymentany change to billing and have given me a free month before for being a loyal customer and refund on two ocassions when estimate had beem slighly over… Read Full Review
Written on: 23/03/2011
Wanted to switch to Atlantic from British Gas in order to save money on crippling winter bills, got a good deal from a price comparison website in January. Skip forward to March... still no service or initial bill from Atlantic. So after much prodding and emailing on my part (I'm a potential customer, why aren't THEY begging me for my money?) they explained it would take "6 weeks" to switch, despite it already being 2 months since I requested a new account!
Godawful customer service, no… Read Full Review
Written on: 18/03/2011
Spoke to the Atlantic call centre today re a billing issue. Was so refreshing to get straight through and receive efficient help from an intelligent, helpful and enthusiastic British person who resolved an unusual query and explained it clearly to me. Full marks to Atlantic for employing high calibre customer service staff… Read Full Review
Written on: 20/12/2010
On 12/11/2010 I applied on line through "energyhelpline.com" for Atlantic to supply me with dual fuel.
Over 5 weeks later & I HAVE NOT RECEIVED ANY COMMUNICATIONS FROM ATLANTIC WHAT SO EVER.
Yet I was advised on 3/12/2010 by my present provider (e-on) that the change over date is in 2 days time. (22/12/2010) what a shame Atlantic could not tell me this !
2 e-mails later..no reply from Atlantic as to what is happening.
Oh how I wish I had stayed with E-on, as Atlantic seem totally incapable… Read Full Review
Written on: 30/11/2010 by jw565 (1 review written)
Atlantic recently wrote to me with their price increases so I went on a few comparison websites which all came up with big savings by switching to First:Utility. It's a hassle to switch suppliers so I rang Atlantic to check if there were any better deals they could offer. Southern Electric, of which Atlantic are a division, have an on-line tariff called 'Go Direct' (which they don't advertise!). So they have moved me on to that, saving me around 20% annually. This is not far off the saving I… Read Full Review
Written on: 12/11/2010
found one of the Best company to offer good service with reasonable price gas and electric,
with this comapany for 4 years… Read Full Review
Written on: 22/07/2010
I've been with Atlantic for more than two years now.I would be reluctant to change.PHONE:Quick to anwer after selection is made and always UK call centers.Staff go above and beyond if you have a query( I rang them today for information because British Gas are chasing me to change to their service).I originally asked to have my direct debits at at fixed monthly amount to suit me and pay any outstanding amounts and that was fine-Not a problem to them.They are always very accomodating and… Read Full Review
Written on: 17/06/2010
I have encountered many problems with this organisation, particularly with regard to billing and meter readings. The level of competence of the staff is appalling. Communication is terrible, very much 'computer says no' institution. Cannot deal with problems or complications. The Office of Fair Trading should investigate their operation.
… Read Full Review
Written on: 25/09/2009
Atlantic Electirc and Gas - outstanding customer services, great value for money!!!!… Read Full Review
Written on: 21/09/2009 by KWoolley (3 reviews written)
Atlantic are like a breath of fresh air in today's world of Call Centres where far too often problems aren't resolved first time. I have been a customer of theirs for nearly 2 years and have nothing but good things to say about them. They even sorted out an ongoing problem I had with British Gas which had prompted me to switch in the first place. They manage to deal with everything promptly and efficiently, and best of all there doesn't seem to be any of this transferring from one department to… Read Full Review
Written on: 29/08/2009
I pay standing charge of £45 a month, so my annual bill is about £540.
I am now £719 in credit and they have not offered a refund or suggested that my monthly payments should be reduced. I think Atlantic Electric and Gas should do that automatically and not wait for me to ask for it. Meanwhile that have my money in their bank account!… Read Full Review
Written on: 20/07/2009
I have been with Atlantic Gas and Electricity for nearly two years. They are not the cheapest but I chose them because they were rated top for good customer service which is equally important is what I have got to date. They regularly advise when bills are available online, a meter reader calls about twice a year and readings are accurate and they gave the loyalty refund after twelve months of the cost of a month's gas and electricity. Last year I lost my job and their customer services… Read Full Review
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