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| Value for Money | 5/10  |
|---|---|
| Overall rating | 5.3/10 |
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Full review by
betney
on 30th Jun 2008
User Rating : 8
Respect :
0
Good Points: Cheap, listened to what I wanted sorted any problems out instantly.
Bad Points: Bit of a mix up initially, with switch over from british gas but who knows who was to blame -just it was sorted out
General comments: So long as a company such as Atlantic Electric and Gas remains cheap and service good and customer relations good then I will continue forever. Mess up and I move.
betney's review and ratings | 65 words
Review by
Guest.
on 22nd Jun 2008
User Rating : 8
Respect :
0
If the atlantic call centre says they will deal with a problem they do and they come back to you as promised a good service and simple to deal through
Guest.'s full review | 63 words
Review by
vivhood
on 23rd Feb 2008
User Rating : 7
Respect :
0
They have excellent customer service when you get through to them and their communication via letter is excellent to. There prices do not increase like other suppliers.
vivhood's full review | 53 words
Review by
Guest.
on 27th Jan 2008
User Rating : 5
Respect :
0
My business electricity has just gone up with this compny by over 100%. After speaking to them by telephone they were unable to offer better rates
Guest.'s full review | 25 words
Review by
Lyndahayes
on 22nd Dec 2007
User Rating : 10
Respect :
0
Atlantic have been brilliant with excellent helpful and friendly customer service. I just got my first loyalty rebate. Each year you are with them, they rebate you for one month's use on gas an one month's use on electricity. I just got £110 back! They are the cheapest gas and electricity suppliers around. I can save a bit more if I switch to Scottish Power - but their customer care ratings are in third place and Atlantic is in 1st place, so I will be staying with Atlantic. When the energy ...
Lyndahayes's full review | 203 words
Review by
davidfthorn
expert review 
on 1st Feb 2007
User Rating : 0
Respect :
0
We are using them for both our electric and gas supply. We have found their online web account just doesn't deliver what it should, and that they do not use customer meter readings and overcharge at time price increases. Read on...
Atlantic Electric and Gas have a very complex pricing structure, based upon the region of the UK in which you live. They also have a few different pricing schemes. Having used www.uswitch.com to find the cheapest supplier for us, we settled on the "no standing cha ...
davidfthorn's full review | 630 words | 1 comment added.
Review by
ian mcrae
on 9th Aug 2006
User Rating : 4
Respect :
0
I am looking for a new supplier electric and gas supplier, as Atlantic Electric and Gas offer very poor meter readings. Few live visits, and the live visits were by people who could not read the meter properly, and I was under-read by 10000 kwts. I then had a bill of over £900 sterling when I read the meter properly!
ian mcrae's full review | 64 words
Review by
bugsplat
on 11th Mar 2005
User Rating : 0
Respect :
0
This has to be the most incompetent company I have ever had dealings with. When I moved house the first time I expected to switch all the details over to the new address, just like BT. Instead you have to cancel your direct debits and start them up again. What a waste of time. It took ages to get a refund off them. When I moved house the second time I decided to cancel completely and gave them details of the landlord's agent who would deal with utility bills from that date on. They logged this a ...
bugsplat's full review | 460 words
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