Boto Inc. (DrFestive) Artificial Pre-lit Tree Reviews
Latest Reviews
“replacement bulbs”
Written on: 23/12/2011 by donni
I love the tree I have a 36 inch tree but can not locate a replacement base bulb for it. The number I have for a customer hotline does not connect to them. Donita Berg donnib@frontier.com (read more)
“Best Little Xmas Tree”
Written on: 20/12/2011 by beehjaydavis (1 review written)
I've had this 3.5 ft. tree for about 7 years and it's still going strong. It's a fiber optic tree and I think one of the prettiest I've seen around. It has a light wheel that rotates and send out a beautiful array of different colored lights. It's easy to set up. All you have to do is snap the base together and drop the tree into the base. Plug it in and watch the lights. For the money, it was absolutely worth it! If I could ever find another one I would buy it right away. Friends and... (read more)
“Disappointed”
Written on: 04/12/2011
We spent a decent amount of money on a 9 foot tree, expecting it to be an investment for years to come. It was wonderful for about 2 years. Then the lights started not lighting. It is not the easy fix that the salesperson assured us it would be. By 6 years later the size bulbs that the tree takes are no longer sold in any stores. Now, 8 years later, NOTHING lights on the tree. We went back to the store that sold it to us for help on year 2, and they basically laughed at us and didn't even... (read more)
Guest's Comment
Written on: 18/01/2012
i have the very same problem and went to sears to see if i could get it rewired as i have spent tons on bulbs to have them blow ..now i have whole lines blowing..and can not fix them..I don't want to buy a new tree..I payed more for this one because it was a very nice tree..if your gonna sell these trees for this much at least have a place where we can have them rewired..I don't mind paying to have it rewired..as long as its reasonable..
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Joanieb's Comment
Written on: 09/10/2012
We too bought the 9 foot tree....... also need replacement bulbs, but not a clue as to where to get them...... did you ever get any bulbs???
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“I bought a 4ft tree back in 2000. I still use it...”
Written on: 20/12/2010 by wynsom (1 review written)
I bought a 4ft tree back in 2000. I still use it today. I have never had to replace lights yet. Putting it together is a little bit of a pain since there is just enough cord for each branch, leaving very little slack to get the branches in place to be able to push the pins down. But all in all, it's a very nice tree! (read more)
“I purchased a 12 foot prelit tree from Hobby Lobby 5...”
Written on: 18/12/2010
I purchased a 12 foot prelit tree from Hobby Lobby 5 years ago. We alternate our Christmases eash year so it this year is the third time I have used this tree. The first year I used it everything was great. The second year I used it the whole bottom section of lights went out just before my Sunday School class arrived for our Christmas party. This is the third year I have used this tree and about every third day a section of lights goes out so I am having to add lights to make it look... (read more)
“I am EXTREMELY dissapointed with my tree. I purchased...”
Written on: 14/12/2010
I am EXTREMELY dissapointed with my tree. I purchased a Frost Hill Tree from Kmart with Martha Stewart's name attached thinking that for sure I was buying a reliable product only to find this year (2010) that two sections of my tree, despite the replacing of fuses and bulbs and touching each bulb to ensure that they were properly connected, will not light. I paid decent money for this tree and I have not gotten my money's worth. And to add insult to injury, there is no company to contact for... (read more)
Darkicudahy's Comment
Written on: 17/12/2012
I agree with everthing you wrote. I bought the Mount Pleasant tree and found the same problem.
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“Count me in as the umpteenth person who is not...”
Written on: 10/12/2010
Count me in as the umpteenth person who is not satisfied with my Martha Stewart 4-ft pre-lit Christmas tree. Purchased in 2004, I too have a section in the middle that remains unlit (since last year) despite efforts to replace bulbs and fuses. I know electricity is going through as the section above and below are lit. I contacted Martha Stewart's organization for help and was told that Boto Inc, manufacturer of this tree, is out of business. What a "surprise". (said sarcastically)Yet the 2... (read more)
“I have owned a 6ft. Fiber Optic Tree purchased from...”
Written on: 08/12/2010 by starjunction (1 review written)
I have owned a 6ft. Fiber Optic Tree purchased from Walmart for about 6 years and all I had to do is replace the 12v, 35 watt lamp. It was very easy to replace as the stand has a sliding drawer that come out to get at the lamp. This year ,my heat senser has been shuting the lamp off too quickly, after about a half hour of operation. I can't find any problem as I took it apart, made sure the fan was operating properly, made sure it was clean and no vents clogged, and don't use a skirt to... (read more)
Susan Hensley's Response to starjunction's Review
Written on: 19/12/2010
I have the same tree however when I opened my new box this year as it was given to me as a gift to my surprise there is No stand and yes the number printed in the box is bogus so I can't even use the tree
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Vanrox's Response to starjunction's Review
Written on: 27/11/2012
Our tree would go out after about a half hour. We replaced the bulb with a 12 volt LED light. It burns as bright and is way cooler. Has been working great ever since
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“I used my 6 1/2 ft Blue Ridge Mountain Tree for...”
Written on: 05/12/2010
I used my 6 1/2 ft Blue Ridge Mountain Tree for exactly 2 years. I pack it away carefully. I just took it out and 2 of the plastic rings that hold those (heavy) branches on are broken. I tied the branches onto the tree. I really expected to get more than 3 seasons out of this tree for the money I invested but it is literally falling apart. Perhaps I should consider myself lucky because at the moment the lights are still working. Is everything made to be "consumable" so that we replace things... (read more)
“Dear Sir ”
Written on: 02/12/2010 by tree1 (1 review written)
Dear Sir
Two years ago I purchased A Martha Stewart 6.5 prelit Christmas Tree and now HALF of the top lights do not work. We have changed every bulb replaced the fuses and nothing has changed. I AM VERY DISSAPOINTED,I intentionly bought this tree because of the name thinking I WOULD HAVE A GOOD QUALITY PRODUCT.Please could you help me to correct this PROBLEM.
Thank You
Mrs. Theresa Wood
74 Henrietta Avenue
Sault Ste. Marie, Ontario Canada
p6c1z5
(read more)
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Showing 1 - 10 of 50 Reviews
“The worst piece of junk I ever purchased. The tree has...”
Written on: 30/11/2010
The worst piece of junk I ever purchased. The tree has three sections-each with an electric cord, however, no matter how they are configured, you end up with a socket instead of a plug!!!!!!I looked at the directions again and sure enough, the diagram shows ending with a socket instead of a plug!!!! I am not an electrican, however, even I know this is not correct.
I'd donate the tree, but even poor people don't need this grief.
(read more)
“I bought my 7.5 ft tree in November 2007 and this...”
Written on: 28/11/2010
I bought my 7.5 ft tree in November 2007 and this year, November 2010, just 3 years-several branches are not lighting. I too, have replaced every fuse and cannot find any burnt out bulbs. Last year there were a few bulbs that I replaced, but this year, entire branches/sections? I spent $180.00 on this tree and got 2 years out of it? No way was it worth the money! And to top it off-there is no warranty center to contact. So dissapointed! (read more)
Shatt1034's Comment
Written on: 13/12/2010
Try contacting PolyGroup who is honoring the warranty for BOTO. 800-530-2191 is their customer service number. they will ask who you purchased it from and provide you the number to contact. Good Luck and Happy Holidays.
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“We've had our 9ft tree for ten years and it's still a...”
Written on: 21/11/2010
We've had our 9ft tree for ten years and it's still a gorgeous tree when set up. I've looked at the complaints here and I must say that there are a lot of people that just don't get it. Hey, "Bulbs burn out" so what else is new. As far as replacing the burnt out bulbs, just take the burnt out bulb, remove the base by pulling out the bulb and replace it with a new bulb. The two little wires have to go into the old base with one on each side of the tongue. That's it.....new bulb. (read more)
“ I gave 400.00 plus tax for a 7.5 pre-lit with C6...”
Written on: 20/11/2010 by csvernon (1 review written)
I gave 400.00 plus tax for a 7.5 pre-lit with C6 bulbs this is the second year that I have used the tree and part of the lights are not working and I have changed every fuse on this tree which is beautiful by the way butit should last more than 1 season it was purchase at K Mart and you cant buy lights to match the rest of it so I wouldnt suggest it to anyone and I so wanted my little grandson from Russia which this is his first American Christmas with us bcause we just adopted him. My... (read more)
“Looks like some people aren't too happy with their...”
Written on: 16/11/2010
Looks like some people aren't too happy with their trees. Well, I've had mine (9 ft pre lit tree with rotating stand 672109) for over 10 years now and have never had a problem with it until now. The tree still looks as good as ever but this year after I set it up, the plugs in the rotating stand aren't working hence no lights. I can either have lights or a rotating tree. I'll go for the lights. The tree is still beautiful and the only reason I found this page was to look for a new... (read more)
“If I could give this less than a star I would. The...”
Written on: 24/08/2010
If I could give this less than a star I would. The first year it looked great and worked fine. The 2nd year the whole middle section of lights went out. It was of course the non replaceable bulb. After talking to the Kmart store manager was given a phone number of the electrical co who did the wiring. They promised me a new tree--it is now Aug and have not recieved a tree. Can't get thru on the phone number any more. WOULD NOT RECOMMEND!! (sorry for shouting) (read more)
“I purchased a Premium Mount Laurel Tree 7 ft. Pre-Lit...”
Written on: 14/01/2010
I purchased a Premium Mount Laurel Tree 7 ft. Pre-Lit (Model No.: EV0704Y2WGXFO46) a Martha Stewart tree and spent $240 (on sale). I felt the lights were poorly placed when we first used the tree in 2007. This year a portion of lights went out around the bottom of the tree. After working to find out the problem. I discovered that a light that is non-replacable was burned out. Instructions say to replace the entire light set when this bulb burns out. I tried to go to the website... (read more)
“Once this tree is taken out of the box, it is almost...”
Written on: 28/12/2009
Once this tree is taken out of the box, it is almost impossible to put it back in. After the pushing and pressing on it to get it back in the box, I can't imagine that all of the lights will work next year. The hinges on the limbs have already weakened causing the tree to droop. Had I not paid so much for the tree I would put it in the dumpster and buy a different one for next year. (read more)
“As so many who post on this message board, we too...”
Written on: 16/12/2009
As so many who post on this message board, we too bought a 7ft. Dr Festive pre lit Tree from K-Mart(model# EV0740Y2WGXFO47) for Christmas 2008. Out of the box, the tree looked wonderful. On first lighting, we noticed that the lights were arranged poorly and the middle section needed suplemental lighting. We could deal with that. When setting up the tree for Christmas 2009, we supplemented middle lights again. After decorating the tree, the lights went out on the very top of the tree. I... (read more)
“i bought a mount pleasant tree 6 1/2 ft this year from...”
Written on: 15/12/2009
i bought a mount pleasant tree 6 1/2 ft this year from the kmart in corunna mi. that went out of business, just got it put up started smelling something hot and a strand of lights went out that is connected to a larger clear light that has 3 wires coming out of it. to no avail i thought that maybe just maybe there was 1 single light that wasnt working but on the box it says " never out lighting ". i tried to call the toll-free # on the box but hmmmmmm that number is no longer in service. ... (read more)
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Showing 11 - 20 of 50 Reviews
“Bought this tree BRAND NEW IN BOX from KMart under...”
Written on: 14/12/2009
Bought this tree BRAND NEW IN BOX from KMart under the Martha Stewart label. Tree is beautiful, and was perfect Christmas '08. This year, 2009, lights are out on half the top. They stop working at the one 3-wire bulb, which is bigger then any other on the tree and I have no replacement to try. 800 number doesn't work, and after reading the other reviews on this page I figure I'll just cut my losses. As I said, the tree is beautiful, but I'll never buy a prelit tree again, especially... (read more)
“i have a tree from 2002 and just need to know the plug...”
Written on: 12/12/2009
i have a tree from 2002 and just need to know the plug in lite situation as I have lost the instructions. (read more)
“I bought this tree about a year in half ago in 2008,...”
Written on: 03/12/2009
I bought this tree about a year in half ago in 2008, used it for 08 christmas season was great.. Everything works fine, even to this day 12-09 although being away in storage up in attic, the entire half of my tree is now a brown color. The part of the tree that was laying down on box side is now a nasty brown color. I tried also to call manuf, and go to web and nothing. I would NOT recommend this product to anyone!!!!
Paula- Georgia USA
(read more)
Carolync's Comment
Written on: 15/12/2011
The same thing happened to me. I bought a 4 ft white pre-lit fiber optic tree from K-mart in 2007. The tree is pretty with full branches. When I took it out this year, on one side the branches are turning a yellow/brownish color. Dr Festive is no longer available for contact. I am very disappointed. Also the motor running the fiber optics is making a terrible noise after an hour of use. I will be going back to a green tree.
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“I am at a lost at the lack of care for customers I...”
Written on: 30/11/2009
I am at a lost at the lack of care for customers I have found when dealing with this frustrating situation. My tree hasn't worked the last two years either, last year I tried and tried to call and complain - as I spent $200+ on it, and got no where. Well I was just as frustrated this year too, I decided it can't hurt anything, especially when I was suppose to have a 2 yr warranty.
There is a number 800-549-4505, option #5 to place a complaint. While talking to the most helpful person thus...
(read more)
“I have read everyones complaints. I feel the same. I...”
Written on: 28/11/2009
I have read everyones complaints. I feel the same. I bought a Martha Stewart pre-lit tree 2 years ago after Christmas. My first artificial tree. Last year was the first year using it and a section about a foot wide all the way around the tree went out. I was having my Sunday School Class party and it aggravaited me. My husband spliced it and made it work. Today we are settng it up and naturally a section doesn't work. So he's in there splicing again. As for as the tree, is... (read more)
“Here it goes yes we are all out our money. But let me...”
Written on: 28/11/2009
Here it goes yes we are all out our money. But let me make this easier on everyone. Yes I too turned on my tree this year with a strand of lights going out. Thanks to some review the light on the stran that is hard wired (the brown light) is the problem. I cut the light out soldered and heat srunk the wire and guess what the stran worked again. I tested it for a hole night before hangging any x-mass decorations and all worked fine. Hope this will ease some of the headaches this x-mass. (read more)
“Bought a 7 1/2 P/N 853359 white at Lowes in Kingsport...”
Written on: 27/11/2009
Bought a 7 1/2 P/N 853359 white at Lowes in Kingsport TN have warranty no. but no-one to talk to about it "ONE SIDE OF ONE OF THE SECTIONS TURNED BROWN
lOWES TRYING TO HELP BUT UNABLE"
I will never buy a tree again handled by this outfit..Warranty for two years but no way to file a claim.
(read more)
“Company has all disconnected telephone numbers. Can't...”
Written on: 22/11/2009
Company has all disconnected telephone numbers. Can't contact anyone as if no one existed !!! (read more)
Lthomp's Comment
Written on: 06/12/2010
I found this review not helpful because... I didnot get any help no one contected mme i think it is a shame when you spend monney and can't get help with parts for your CHRISTMAS TREE.
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“DR Festive prelit trees are sold at Sears and KMART...”
Written on: 18/11/2009
DR Festive prelit trees are sold at Sears and KMART under the Martha Stewart label. I too, bought a tree and sections of lights went out after the first year, even though advertised as "lights stay on if one goes out." Mfr phone number and website for warranty help inactive. Retail store of no help. I called KMART corporate, and they acknowledge complaints from customers with defective trees, but could not help. Beware- the same Martha Stewart pre-lit brand trees are in stores for 2009 season. (read more)
“Bought a DrFestive $300.00 tree after Christmas last...”
Written on: 06/01/2009 by Lorraine Sabo
Bought a DrFestive $300.00 tree after Christmas last year at half price. This was the first year it was used but half a string of lights did not work. We added an extra string of lights, so no problem until a week later when the other half went out. Too late to add more lights. Can't afford to buy another tree so I'll use this tree again next year but will add more lights. I will never buy another prelit tree. (read more)
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Showing 21 - 30 of 50 Reviews
“I bought this drfestive tree last year, the day after...”
Written on: 05/01/2009 by Helen Kroeger (1 review written)
I bought this drfestive tree last year, the day after thanksgiving. Right after christmas the bottom strands of lites went out. I tried to get in contact with the company, but couldn't. I called sears , where I bought it, and they said that I needed to contact the manufacture. I guess I am out of luck, and stuck with a pre lit tree with no lites. (read more)
“I wish I had read these reviews before purchasing my...”
Written on: 03/01/2009 by Dreams2night (1 review written)
I wish I had read these reviews before purchasing my DrFestive Boto Inc Artificial Pre-lit Tree. I've had it for two seasons now. The first season I used my tree, one section of lights quit working. This season, two more sections of lights quit working. I ended up having to buy lights and string them. Who needs a pre-lit tree if I have to do that! I had another brand of pre-lit tree for years without any trouble. should have stuck with that one.
I would not recommend this brand of tree...
(read more)
“When buying a pre-lit tree, keep in mind that the...”
Written on: 28/12/2008
When buying a pre-lit tree, keep in mind that the lights are wired in series, and if so much as one works loose, or the shunting device in an individual lamp fails when it burns out, the whole section will go dark. you need to be prepared to either remove each lamp and replace with a good one until the section re-lights, or buy a wand style lamp tester that can actually detect the burned out lamp. They're like $17-$20, but worth it. (read more)
“This is the first christmas to use this tree and...”
Written on: 22/12/2008
This is the first christmas to use this tree and there's no working lights in two sections. urned out lights including the one you can"t change. I do not recommend this product. (read more)
Lsdh150's Comment
Written on: 05/01/2009
I agree with this review because...I had the same problem the first time I set up the tree.
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“I call myself saving trees and saving decorating time...”
Written on: 12/12/2008
I call myself saving trees and saving decorating time by purchasing this pre-lit tree from K-mart. I wish someone had told me not to buy this particular brand. Now I have to go out and spend another $100+ on another pre-lit. (read more)
“So much for a pre-lit tree!!! I am having problems...”
Written on: 11/12/2008 by tradobro (1 review written)
So much for a pre-lit tree!!! I am having problems with the lights!! This is the second Christmas with this tree & half the lights don't work, they are actually burnt!! I always had a real tree & decided to by an artificial one last year, boy do i regret it know.
I sure won't buy this product again nor will I recommend it to anyone.
(read more)
“Same problem with my tree. Half the lights out on one...”
Written on: 09/12/2008
Same problem with my tree. Half the lights out on one string on the bottom. Went online to find out the Polygroup.com purchased BOTO. Emailed them today to see if they will back the warranty. Will post their reply if I ever get one. (read more)
“I have got the Boto Inc Dr Festive artificial pre-lit...”
Written on: 08/12/2008
I have got the Boto Inc Dr Festive artificial pre-lit tree and I have been having the same issues as below. Just bought it last year and its not been as good as I had hoped. I have had trouble with this artificial pre-lit tree, mainly becuase its just a tree now, definitely not a pre-lit one. (read more)
“Out of the box this tree looked great. except for the...”
Written on: 02/12/2008
Out of the box this tree looked great. except for the few dozen branches that were poorly attached. 2nd year and what a difference. Entire sections of lights out. I too found the "non replacement" lights. The instructions inside the box state that if the "special" bulbs burn out then the entire section of lights needs to be replaced. I see no way that the gurarateed thousands of hours of continuous lights will ever happen.
I called the 877 # provided and this lead me to another # that has a...
(read more)
“This tree is horrible & thats only half of it. Their...”
Written on: 02/12/2008 by jcrdodge (1 review written)
This tree is horrible & thats only half of it. Their "800" number says it has changed and they give you and new one that says this number can not be reached from your calling area. Their email came back that it was invalid. I had it up one week and a row of lights went out a week later another row. I tried everything to get it to work. I wonder when the next row will go. I think it is sad that Sears got themselves involved with this manufacturer. I guess I have to eat this $260 purchase. I... (read more)
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Showing 31 - 40 of 50 Reviews
“The tree is beautiful. When all of the lights are...”
Written on: 02/12/2008
The tree is beautiful. When all of the lights are actually working. The top section went out, company unreachable, anyone have any remedies? This artificial tree is very pretty but i cant rate it well for value for money (read more)
“This is a nightmare. Not one of the sections on the...”
Written on: 28/11/2008
This is a nightmare. Not one of the sections on the tree work. The special bulb that cannot be replaced is also burned out. The warranty hotline rings busy constantly. They have not returned any e-mails. I am out of my money for a brand new tree! Not one light works! This is coming right out of the box. (read more)
“Back your product up and answer the toll free number. ...”
Written on: 28/11/2008
Back your product up and answer the toll free number. very displeased! The Boto Inc. Artificial Pre-Lit trees is beautiful but the lights suck in my opinion. The top half of my lights went out, did everything the instructions said and the lights still not working. Bought my tree last christmas and its wasted money. I am also now finding it difficult to get in contact with anyone about the warranty. (read more)
“I paid about $250 for my DrFestive tree from Boto Inc....”
Written on: 20/11/2008
I paid about $250 for my DrFestive tree from Boto Inc. Its an amazingly beautiful tree when its working. All the strands worked for 1.5 christmas'. One whole section went out in the middle of the holiday season. :(
I changed the fuses, like the directions tell you to do, and they were fine. Mine is a prelit with "Surebright" technology, (never out) so it still works even when a bulb is out. The directions say you don't have to check all the bulbs, Thank the Lord. So I emailed the company...
(read more)
“My husband told me not to buy any more bargains like...”
Written on: 19/11/2008
My husband told me not to buy any more bargains like that. I got this tree after Christmas last year. My husband & I was putting it up and just about all the lights on the bottom of the tree had burned out. (read more)
“I am saddened by the other reviews which makes me...”
Written on: 14/11/2008 by sonya972 (1 review written)
I am saddened by the other reviews which makes me think something has happened to this company. I have not been able to find anything else online to locate them, but I would buy again just because I love my tree so much. I have the fiber-optic, pre-lit tree that I bought at one of the warehouse clubs. I LOVE my tree. In fact, I was online trying to find the maker to order one for my Mom and another one for me. I get rave reviews about my tree. It's hard to find both lights and fiber-optics... (read more)
Susan Hensley's Response to sonya972's Review
Written on: 19/12/2010
I am glad to see that you like your tree do you still have it if so could you please email me at susanhensley07@yahoo.com I am in desperate need of the manufacturing info on the stand as I opened up my box to find no stand has tree and plug in and disc and extra lamp for fiber optics just no stand am desperately trying to find one I think the tree is beautiful
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“my cousin and friend and mom was going to get one of...”
Written on: 03/01/2008
my cousin and friend and mom was going to get one of these trees I would not recommend this name brand to anyone the store wouldn't do noting about the problem either!!!Top of the tress lights went out and I found the first bulb on the strand of lights was also burnt. I have had a lot of problems with these lights. (read more)
“Store manager said all trees do that and I should wear...”
Written on: 04/12/2007
Store manager said all trees do that and I should wear long sleeves. I guess gloves too since the deep cut is in my hand (read more)
Prasanna37's Comment
Written on: 08/12/2008
Thanks for this review, I thought it was helpful
<br/>
<br/>
<br/>i bought a one.
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“Bought this artifical pre-lit tree from K-Mart's...”
Written on: 22/12/2006 by LindanWarrior (1 review written)
Bought this artifical pre-lit tree from K-Mart's Trim-a-Home brand. Setting the tree up the very first time, parts of the lights did not work. After going over the tree bulb by bulk, found a problem, fixed it. Set tree up, some of the branches drooped, fixed branches. Decorated tree, turned the lights on, MORE lights did not work. Changed all the fuses, checked lights again, more lights quit working. Contacted Boto's warranty service, sent them the information they requested and... (read more)
“This is the 5th Christmas we have used this tree,...”
Written on: 01/12/2004 by suejronj (1 review written)
This is the 5th Christmas we have used this tree, which means it has only been assembled 5 times. This year the top section of the tree has given me 2 major problems. This tree comes in 3 parts. The top, middle and bottom. The top of the tree is poorly made, in that the limbs are supported by a plastic ring. After 5 uses of hanging ornaments on it, the limbs have no support because the plastic support ring has broken from the weight of the limbs. The bottom half of the lights on this top... (read more)
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Bubbles8601's Response to donni's Review
Written on: 08/12/2012
same problem here and I love my little tree!!!