National Express Coach Reviews

★★☆☆☆
1.8 / 5
19.5% of users recommend this
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Latest Reviews

★☆☆☆☆

“NEVER AGAIN!!”

Written on: 29/12/2014 by jgMorris414 (1 review written)

National express being the cheapest way to get home from university I pre-booked 2 return trips with them. The first return journey was painfully late and overcrowded while following the first half of the second journey I realised by mental sanity wasn't worth the amount saved and I have vowed near to use the service again. When I tried to obtain a refund on the return of my journey I was refused and it was suggested I pay to amend my ticket. Leaving with me with no choice but to leave the… Read Full Review

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★☆☆☆☆

“Worst service ever ”

Written on: 28/12/2014

They coach driver apparently forgot to stop to pick us up in Loughborough. And on my return journey they dropped me off in Leicester and put me on a local bus which stopped a long way from my house in Loughborough… Read Full Review

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★☆☆☆☆

“Disgusting!!!”

Written on: 09/12/2014 by JosueMcCartney474 (1 review written)

We booked a coach home from London to Cardiff on 7th December Firstly when we arrived at the station we were told that there was going to be two buses the first one taking the Newport people and the next one for Cardiff. We were then told that the Cardiff bus hadn't turned up and they were chasing it. 30 minutes later still no bus. We were then told to get on a bus and left about 45 minutes late. This was not a National Express coach like I paid for it was a horrible coach. There was no air… Read Full Review

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★☆☆☆☆

“late for over an hour!!!”

Written on: 19/11/2014 by kaYates154 (1 review written)

we had to wait for over an hour for coach. we have missed our flight and end up paying £100 for rebooking flight. terrible, terrible terrible time keeping!!!… Read Full Review

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★☆☆☆☆

“Late and smell”

Written on: 13/11/2014

I travelled from Stansted airport to central London. Instead of the 20 minutes we had to wait almost 40 minutes, however there were lots of National Express buses in the parking area. The bus was smelly. That was not my first (negative) experience with this company. I would not recommend them… Read Full Review

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★☆☆☆☆

“Bus Smells Dreadfull”

Written on: 08/11/2014 by cloudio2001 (1 review written)

I have travelled from Stansted to London Victoria on the A6 service on 6th November at 19.45, all on the bus suffered the terrible smell, I feel sorry for the driver that he had to put up with it all night. we made a complain, and we wrote on a sheet the driver passed to us our opinions. The company has a moral duty to have clean coaches to transport people and not to intimidate drivers into doing their jobs driving unhealthy smelly coaches. The problem has been noted by me and my fellow… Read Full Review

Franca1973's Response to cloudio2001's Review

Written on: 09/11/2014

I was on the same coach, but many other coaches that leaves Stansted on the A6 service have the same problem. Drivers have told me when I made a complain before, that they report these problems to their management but no body cares.

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★☆☆☆☆

“Waiting nearly an hour for the coach, always late,...”

Written on: 29/10/2014 by Hanna27 (1 review written)

Been waiting since 18:30 and it is now 19:13 and the coach has still not arrived! It's a good job I'm not waiting to go somewhere important when I get back to Leeds coach station. Unbelievable, it's the 5th time it has happened in the same place and I have had just about enough! DO NOT RELY ON NATIONAL EXPRESS COACHES!!! Worst company I've ever had to deal with. Also very cold waiting for the coach and exhausted. Ridiculous! … Read Full Review

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★★★☆☆

“Better time handling ”

Written on: 22/10/2014 by Matteof204 (1 review written)

I went from London to leeds on the 21/10/14 with national express I must say very average service they give to there customers ... It wasn't late but it was incredible how they have people waiting and rather talk and have a laugh amongst them selfs then God forbid leaving on time... We got on our way and usually I'm more then happy to just get on with the trip but a 4 hour ( supposed 4 hour )because it took us 4:40 minutes ,trip without one stop is just ridiculous u can't go to a toilet , U… Read Full Review

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★☆☆☆☆

“It's always late. Especially from Brighton to London...”

Written on: 18/10/2014 by sqWilliamson486 (1 review written)

Always late! Not recommended… Read Full Review

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★★★☆☆

“GOOD TRAVEL BUT REALLY UNPLEASANT SMELL FROM TOILETS”

Written on: 01/10/2014 by shkenn (1 review written)

I booked my coach travel to Cardiff departing on 11th September 2014 at 12.30pm National Express. When we reached Victoria Coach Station we were waiting at our departure terminal from 12.15 but soon we found there were delays and suddenly the announcement was that it had changed to 13.00 it was a bit annoying but better than being late. Me and my boyfriend who is very tall and has really long legs always needs the extra leg room so when we got inside our coach we specifically sat near the rear… Read Full Review

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★☆☆☆☆

“Incompetent, disrespectful jerks! DO NOT TRAVEL WITH THEM!”

Written on: 24/09/2014 by kalman88 (1 review written)

It all started when I went to Victoria Coach Station in London to book a bus until Gatwick Airport on the 23rd of September 2014. First I was told by one of their staff that I can get the deposit back for my Oyster card by the ticket counter. After waiting in a very long line I was told that no, I can't get the deposit back there. So because of this I lost a bus. Still fine, I had enough time left to catch my flight. So I changed the Oyster card at Victoria Underground station, and I booked the… Read Full Review

Shkenn's Response to kalman88's Review

Written on: 01/10/2014

Oh no this is out of order. Completely disrespectful. I shall bear in mind if I have a flight to catch as I won't trust coaches. Rely on a really good coach company or the railway or trains to reach the airport.

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Kalman88's reply to Shkenn's Comment

Written on: 03/10/2014

trains are the best option, a bit more expensive, but you will get there in time! Just avoid national express!

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★★☆☆☆

“ectremely cold!”

Written on: 23/09/2014 by RohanNewton305 (1 review written)

I travelled early in the morning.from Canterbury to London and during the whole.journey the air conditioner was on. It was freezing,people were sneezing and coughing and when i went to ask the driver about the heater he said that there is no heater... at least he could have stop the conditioner but he wanted to make us all ill i guess... really dissapointedfrom national express! I just hope they fix this until winter time!… Read Full Review

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★★☆☆☆

“worst customer service ever”

Written on: 19/09/2014 by Lancaster342 (1 review written)

The bus ride from London to Cardiff was long but okay. Still, the customer service concerning postbooking changes is horrible. The phone lines are charged with 10p per minute - but all lines are occupied so it takes several times to get somebody on the phone. There is NO email adress for customer support… Read Full Review

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★★★★★

“driver”

Written on: 18/09/2014

Hi my girlfriend and I got the coach from london to bournemouth and our driver was the nicest most funny guy ever totally made the journey a pleasent experience.it was the 035 7:30pm was bang on time and very smooth ride. Realy happy with the service and driver. Thank you 5/5… Read Full Review

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★☆☆☆☆

“Bad service if there is something wrong”

Written on: 16/09/2014 by cristoforobollero (1 review written)

I took a bus from Finchley road and instead of 1:20h it takes 3h because there was an accident on the road. I lost my plane and when I go to ask a reimbursement they told me that I can't have it because I have to plan my arrival at the airport when the check in open (2 hours before than the gate). … Read Full Review

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★★★★★

“Great trip from Ringwood to London and back”

Written on: 28/08/2014 by BigBen1986 (1 review written)

Travelled from Ringwood to London and back together with my girlfriend for £49 only on 11/08/2014. Both of the journeys were very relaxed and the drivers were very polite and friendly. The coach was tidy and clean. Thanks for the good service. We'll definetly use National Express Coaches again and recommend it to everyone… Read Full Review

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★☆☆☆☆

“Missed coach !!”

Written on: 26/08/2014 by DYR64 (1 review written)

My daughter and her friend recently travelled to the Reading festival with this company, but on the day they were due to return to Wolverhampton from Reading festival they missed the coach by just five minutes. As they had a fair way to walk from the campsite to get the coach and also had to drag their cases along bumpy and sodden ground they were late and the coach had, already left so they were left stranded in pouring rain and quite panicky the coach driver should take these factors into… Read Full Review

Kenava's Response to DYR64's Review

Written on: 19/09/2014

Hang on, wait. How is this the fault of the coach company? You make no sense - you're basically saying that other people should be held up with the coach leaving because the driver 'should allow for' this? SERIOUSLY?
I bet that if you were on one of the stops further down the line, or waiting for someone at the destination, you'd be the first to make a complaint if the coach was late because the driver decided to 'allow for' two girls who couldn't sort themselves out for whatever reason. It might not have been their fault (though responsibility is more on them than anyone else to be on time) - but it is even less so the fault of the coach company, who left when they were meant to!
Long walks etc come with territory. If your kids can't get themselves together and plan ahead for things like this meaning that they are late, then you need deal with that (I find it hard to believe that they were the ONLY ones coming back from Reading on the coach), and then maybe you'll save yourself a long drive.
One of the most ridiculous and self-entitled reviews I have ever read. Train your kids better, and get a grip.

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★☆☆☆☆

“CATTLE MARKET”

Written on: 25/08/2014 by Miranda19 (1 review written)

My journey from manchester to London Victoria. 540 I arrived with 30 mins to spare to catch the 3pm to London on 21.8.14 there were no seats so I stood near the doors. As more passengers arrived a queue formed behind me. The doors opened and I can only describe it as being stampeded by a herd of unruly cattle.the driver stood waiting to inspect tickets and watched as I was practically pushed out of the way and a suitcase rammed into my ankle by an Indian lady and her partner. I could not… Read Full Review

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★★☆☆☆

“Terrible toilet. ”

Written on: 16/08/2014 by Moz123 (1 review written)

We travelled from Birmingham to Whitehaven and from Whitehaven to Birmingham a week later, both times the toilets were smelly Worst on the way back. I went the whole six hours on the way back without going to the toilet, I just couldn't face it, when anybody opened the door I had to cover my face, it was disgraceful. Quite a few people went without going to the toilet so I wasn't the only one. The journey was nice but the toilets were not!… Read Full Review

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★☆☆☆☆

“A Dreadful Journey”

Written on: 14/08/2014 by agp1337 (5 reviews written)

It was STAGGERINGLY awful. I booked a journey from Highcliffe to Heathrow. Driver excellent, very impressed, until the coach broke down (coolant) near Southampton. Driver was superb, nothing he could do. He nursed it to the coach station, and we got off. HUGE queue at Southampton, we just had to take pot-luck - when he managed to find another coach. I had a flight to catch, and then spotted a coach labelled Heathrow Airport. I pounced, and asked the driver if i could buy a ticket. 'No, you have… Read Full Review

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