National Express Coach Reviews

★★☆☆☆
1.8 / 5
298
19% of users recommend this
  • Value For Money

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Latest Reviews

★★★★☆

“a little more information”

Written on: 28/07/2015 by jenwray (1 review written)

Took my granddaughter on the London and Harry Potter trip.We set off at 7.30am and with a good rest stop we got into London at about 2pm.This is where some information would have come in handy.With only 3 hours to see the sights we tried to get on an open top bus.We were told by an honest agent that the blue bus did a shortish trip of under 2 hrs.We paid £45 for tickets and discovered that those tickets were not for the blue bus.We got a refund but no sightseeing.Had our driver said"Catch a… Read Full Review

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★☆☆☆☆

“Horrific customer service”

Written on: 25/07/2015 by Jasiahj292 (1 review written)

Asked to get on the coach one stop later than the ticket we had paid for, bearing in mind we paid more money for the previous stop, and was not allowed without paying an 'amendment' fee of £5... almost half the ticket!! I wasnt amending my journey, simply wanted to get on one stop later. The women on the phone were unhelpful and unkind to my situation. They said they never ever speak to the drivers - great company communication there - and that if i didnt turn up they would sell my seats… Read Full Review

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★☆☆☆☆

“Dangerous driving, seriously feared for my life! ”

Written on: 18/07/2015 by AspenRooney (1 review written)

Nightmare 5 hour journey back to Devon from Heathrow yesterday. The first driver drove one hand on the wheel, one resting on the window all the way to Reading. Change of driver, what a relief I thought as she drove with 2 hands on the wheel, until the first driver now sitting next to her decided to rant about how awful it was working for NE & how all the drivers are exhausted by 17 hour shifts & now company is stopping 3 days in a row off. She joined in, looking at him regulatly &… Read Full Review

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★★☆☆☆

“Late to airport”

Written on: 15/07/2015 by Carlsongd136 (1 review written)

We turned up for a coach we had booked to Stanstead airport only to be told it was full. We were then told to wait for the next one which would be arriving in 10 -15 mins - the next coach was much later than this meaning we arrived at Stanstead much later than anticipated. Seeing as people will be on tight timescales to catch flights, running a service to an airport which does not arrive on time is not acceptable. Once we were on the journey, there was a loud, constant piercing whine coming… Read Full Review

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★☆☆☆☆

“Always reaching 40-60 mins late to the destination.”

Written on: 10/07/2015 by Jaideng1956 (1 review written)

National Express is one of the bad coaching services in the world. I have had very bad experience with this national express. when ever i am going to london from bradford or coming from london to bradford i would have never ever reached on time always 40-60 mins late. And now i decided not to travel any more with national express and i hope it would be very better to travel with mega bus. Angry passenger!!!… Read Full Review

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★☆☆☆☆

“Special offer for one person, can't seem to book for...”

Written on: 24/06/2015 by Hayden265 (1 review written)

I wanted to take daughter to London. Offer of £4.99 one way per person. Computer booking system rubbish. After four attempts only one ticket bookable and fare £7 each way. Total fare if book both people separately £28. If book one at £7, how can guarantee next fare is same price. Terrible booking system and looks like we will take train as impossible contact national express for help… Read Full Review

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★☆☆☆☆

“disgusting customer attitude”

Written on: 22/06/2015 by SlawekK (2 reviews written)

NR makes changes to timetables without ever informing passengers, displaying any notice on stops or inside coaches. Today again I turned up for my coach to get to work and it turned out the coach is not going anymore. Would not cost anything to post some info, but they do not care. All other issues like freezing AC, smelly toilets, incorrect or missing tracker data… Read Full Review

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★☆☆☆☆

“No service!”

Written on: 11/06/2015

I booked 2 tickets to go to the airport. The coach scheduled to arrive at on June 7th at 13:16 and any subsequent coach for the next hour failed to arrive. There were no announcement regarding disruption of service: there was no information posted on the National Express website, I was not contacted by e-mail (I actually received an e-mail from National Express a day before suggesting there are no issues with the service, titled "All you need to know about your upcoming journey") or contact… Read Full Review

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★★☆☆☆

“Get the the train”

Written on: 04/06/2015 by johhne (1 review written)

Bought a coach ticket to go from London to Brighton for £10.50 as apposed to a £17 train fair. Delayed trains meant that I had missed my coach and was sent to 'amend' my ticket. This amendment cost another £8.50, to get a coach an hour later, which was barely half full. When I booked the ticket it said it was a straight journey to Brighton. Turned out there was 5 other stops on the way including Gatwick etc. This Journey took over 2 and a half hours, on a scorching hot day and there is… Read Full Review

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★☆☆☆☆

“Worst travelling experience EVER!!!”

Written on: 31/05/2015 by Liana1985 (1 review written)

My friend and I had the worst experience ever. For our return from Cambridge, we went to the bus stop at 17:45, so ok we were just on time, the departure was for 17:45. but the driver was selling our ticket to 2 other people. the girl still had the bills in her hands and the driver told us it's too late the bus is full. It was awful, the next bus was full so we took the train.... I am very mad ps: sorry for my English, I am French… Read Full Review

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★☆☆☆☆

“Taxi was 55 pounds”

Written on: 29/04/2015 by 118Emery (1 review written)

Booked to go to gatwick from Sutton waited over an hour. In the had to take black cab to avoid missing plane. Non existent information and after 20 mins in phone queue gave up DO NOT USE… Read Full Review

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★☆☆☆☆

“Driver didnt even stop to let me on!”

Written on: 24/04/2015 by BeckhamDaniel44 (1 review written)

 The drivers are all super stressed and in a mad rush. They have ridiculously tight schedules and if they are late they just drive straight past passengers waiting at bus stops! AVOID NATIONAL EXPRESS like the plague… Read Full Review

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★★★☆☆

“Comfortable, safe and good value but not reliable enough.”

Written on: 21/04/2015 by Roger50 (1 review written)

The drivers are friendly, helpful and safety conscious. The coaches are modern and comfortable.National Express can offer much better value than the train, particulary when booked close to the time of travel. However, although cancellations are rare, late running is a serious problem. This can happen even early in the morning when traffic congestion should not be an issue. For this reason I would recommend National Express if you are looking for good value and the time of arrival is… Read Full Review

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★☆☆☆☆

“Worst Bus Service Experience anywhere in the world”

Written on: 15/04/2015 by nzwalton (1 review written)

My experience with the National Express bus service yesterday was very very bad. I am of the mind that reviews should be written for both very good experiences and very bad. Those that don't have reviews are normally middle of the road and so the lack of reviews speaks volumes in itself. Anyway I said that to emphasise I had a very bad experience and will be dropping the following review in as many online review forums as I can find today. Here is my experience: The following description of my… Read Full Review

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★☆☆☆☆

“Never ever again!”

Written on: 12/04/2015 by LauraPerkins130 (1 review written)

This was my experience with National Express, just worte this complaint! Dear Sirs & Madams, I had booked my fare back from Victoria Coach Station to Gatwick Airport on the 08.04.2015 at 04:30h (Ticket Number: FWQK-01-3E8B6 ). The red Busses in London were running late this morning (as the staff admitted), so we arrived at the Coach Station 04:28h, the coach was still there, but the staff refused to let us and 3 other travellers enter the bus. The driver almost ran over 2 people near the bus… Read Full Review

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★☆☆☆☆

“Horrendous ordeal”

Written on: 11/04/2015 by Fitch91 (1 review written)

I was traveling with my young child to gatwick, miss all the train connection be ouse the fly was 2 hours delay, I asked one of your driver how could I go to heatrow without realised the couch behind it was going there, he send me to buy a tkt for a couch I sould be wait for onother 2 hours. I had then to buy onother tkt when I realised the situation and arrived at home at 2.30 in the mornig. The same time your couch would had leave from gatwick. Such a heartless driver!… Read Full Review

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★☆☆☆☆

“The last trip with NE.”

Written on: 10/04/2015 by sssskkkk (2 reviews written)

We travelled two days ago from Leeds to London and back. The AC system did not work on both legs. Sky windows were the only way of getting fresh air. Moreover the heating radiators in the saloon were very hot all the time, even if the outside temperature was 18-20C and the driver claimed the heating was off. As soon as the coach slowed down it would become unbearably hot and heavy inside. Everyone attempted to fiddle with the overhead AC controls but in vain - AC was dead. My wife almost… Read Full Review

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★★★★★

“Service for disabled”

Written on: 10/04/2015 by Zachery81 (1 review written)

My wife and I,both in our eighties and both disabled, travelled by National Express from Bristol to Norwich recently. Firstly , when booking the journey, the operater was extreemly helpful in ensurnig that we obtained the best deal. I was asked where we would like to sit, what time we would like to travel and what time we would like arrive at out destination etc. The journey to London from Bristol was on time as was the onward journey to Norwich. The seats were as allocated on both coaches… Read Full Review

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★☆☆☆☆

“AWFUL EXPERIENCE DISGUSTING ”

Written on: 05/04/2015 by Karlyx479 (1 review written)

The moment I stepped onto the coach I was bombarded with a thick smelly humid atmosphere due to the lack of atmospheric circulation. Was not told about the first pickup being Victoria so when we got on the coach was full leaving 4 of our booked seats completely separate. The disabled seats at the front were taken up by two children whose mother refused to move them to allow my Disabled brother to sit there. Uncomfortable seats! I'm a size 8 and was uncomfortable to sit in a tiny seat with… Read Full Review

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★☆☆☆☆

“seldom punctual and uncourteous”

Written on: 02/04/2015

My coach was scheduled for 3:15pm and upon checking on the day a rough 20minutes before this time I found out the coach was delayed until 3:27pm on the coach tracker app. National expresses coach tracker app. I decided to get there for 3:10pm anyway as the timing of these coaches are unreliable. I was waiting for the coach for a few minutes and I decided to visit a close by bathroom at 3:19pm as the coach tracker app claimed I had several minutes until the coach was expected. I came back at… Read Full Review

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