National Express Coach Reviews

★★☆☆☆
1.8 / 5
342
19% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst coach ever ”

Written on: 01/12/2016 by Clarklu22 (1 review written)

The driver put on Air condition instead of heater in winter worse service will not be travelling with them again… Read Full Review

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★☆☆☆☆

“WORSE THAN IN THE THIRD WORLD”

Written on: 27/11/2016 by od14923 (1 review written)

I literally travelled all around the world, from North Korea to Mexico, from South Africa to Canada. Nothing similar happened in my life before. A totally messed company, with no idea of what "customer service" is. Calling (3 times) and sending e-mails, they were always trying to just circumnavigating the issue (created by themselves). During the second call they reached the extent to deliver totally WRONG information with the only intent to SAY SOMETHING. In the middle of the night! Sending… Read Full Review

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★★★★★

“Stratford to Stansted”

Written on: 08/11/2016 by Mason367 (1 review written)

Booked a return coach ticket from Stratford to stansted. was able to get on an earlier bus on the way back to Stratford without any issues, with was awesome. Clean, comfortable, ran to time, air conditioned and had a very polite and helpful driver and counter staff. Would defiantly use this service again. The journey was between 45-50 mins both on the way out and back. Tickets can be booked in advance online or can be bought at the bust station/airport. Generally great experience and service… Read Full Review

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★☆☆☆☆

“Late bus”

Written on: 05/10/2016 by gstacey (1 review written)

The Saturday am bus from Leicester to Nottingham was 55 minutes late. I wanted a refund and was told only if it was an hour late and no fault of the bus i.e. traffic - what else would it be? Never again!… Read Full Review

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★☆☆☆☆

“Very round driver ”

Written on: 23/08/2016 by MaritzaLyons (1 review written)

Bus BR08 from London to inverness driver stopped the bus and came in middle and Shut to every body and you are very round and driving very crazy and hourn to cars Service number 588 23:00 - 20/08/2016 I never ever recommend to people about National Express I'm not feeling save with This company… Read Full Review

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★☆☆☆☆

“HORRIBLE EXPERIENCE. NOT RECOMMENDED AT ALL”

Written on: 24/07/2016 by LelandAnderson (1 review written)

Just horrible treatment to costumers. The coach broke down in the way to Stansted Airport, and they didn't put me on a taxi or any other feasible option, just another coach which arrived with three hours of delay, so I miss my flight. I sent a formal complain but I didn't get any response or compensation. Not recommended at all. Recibí un trato horrible por parte del servicio de atención al cliente. Tenía un billete para viajar al aeropuerto de Stansted, y el autobús se rompió en el… Read Full Review

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★★★★☆

“Well done to your drivers”

Written on: 03/07/2016 by figgles123 (1 review written)

A difficult nightmare for your (SH 032) Southampton to London Victoria driver on Friday 1/7/16 09:30 London being at a standstill with many of the customers on board putting pressure on the driver to let them off, quite rightly he dealt with them in a polite but firm way. well done driver for ensuring the safety of your passengers above anything else. The return journey Sunday 03/07/16 10:30 also had the same problem but both when leaving London and trying to get into Southampton, so this… Read Full Review

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★★☆☆☆

“Heathrow Airport to Rugby”

Written on: 28/06/2016 by Martinofrugby (1 review written)

I booked my ticket with you on line during my recent visit to Canada. . The journey was to be in two parts, i.e. Heathrow to Coventry and then Coventry to Rugby with a wait of 50 minutes or so at Coventry Pool Meadow bus station. All was perfectly well with the first part of the journey. My complaint is in regard to the second part of this. No coach turned up at Coventry and, having waited for roughly 25 minutes and spoken to two members of National Express staff at Pool Meadow, realised that… Read Full Review

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★★★☆☆

“Absolute Terrible ”

Written on: 28/06/2016 by NathanKoch72 (1 review written)

Everything fine, just not enough room on seats for baby car seat! Driver was no help, so please enjoy your snapped chair national express! At least I'm only 2 hours late!… Read Full Review

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★☆☆☆☆

“Bus Driver forgot to pick me up!”

Written on: 20/06/2016 by Kinley300 (1 review written)

Hi, I want to share one incident happened to me. My bus suppose to depart at 8.42pm. However, two buses of National Express had passed through me without stopping to pick me up. I had been waiting at the bus stop for more than two hours. I called for customer service but their service really "rubbish". The call was on hold for more than 15 minutes and no one give me any reply. After two hours of waiting at the bus stop, the customer service only call me back and say that the bus driver forgot… Read Full Review

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★☆☆☆☆

“Better to pay extra for train i will not use again”

Written on: 13/05/2016 by Fernandez425 (1 review written)

I have used national express often for many years. I always found that 80% of the time the drivers are rude. One day we traveled and my son was sick early in journey. We got told to leave and left in cold at 530am I complained in the hope I would get a free journey another day but they took my complaint and never bothered to get back to me. I have never liked the service but I wont give them anymore money again when they make no effort. Your treated like an inconvenience rather than a customer… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 06/05/2016 by nsHodges457 (1 review written)

So booked a ticket on line, payment went through, no ticket arrived by email, so decided to call the help line. I hadn't followed the instructions.. My fault.. But did not expect to be told in not so many words that I was stupid! I was not aggressive, just wanted to find my ticket, the guy was really rude! Well I suppose you pay for what you get, low cost travel means low cost staff..pay peanuts get a monkey!… Read Full Review

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★☆☆☆☆

“I am absolutely disgusted!”

Written on: 21/04/2016

I booked a ticket to Bournemouth to see my daughter who was able to get some free time from her School in Barcelona. I don't get to see her very often and as I am now 85 with heart trouble I cannot travel out there. However my plans changed and my daughter will not be coming to Bournemouth again so I rang Nat Express to cancel my ticket. The journey was 2 weeks hence so plenty of notice but they WOULD NOT GIVE ME A REFUND, NOTHING AT ALL! I WILL NEVER TRAVEL WITH NATIONAL EXPRESS AGAIN! I… Read Full Review

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★★★★☆

“brilliant!!!”

Written on: 19/04/2016 by broth1 (1 review written)

so worth your money! arrived early on both routes there and back dont have one bad word the drivers weve great crack and helpful! was brillaint will defonatly be using this again! even had a plug to charge phones - straighten hair! was brilliant!!… Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 10/04/2016 by gedzybaby (1 review written)

What a shambles of a service.rude drivers.it took 30 minuites to remove a foreign passenger that wasn't meant to be there.now they reckon the whole coach has stopped working and we are stranded in Sheffield.as well as waiting for a fitter to come and clean a bit of sick.never seen anything as bad as this.i want a refund or something similar I've never been so dissatisfied with a service.poor poor poor… Read Full Review

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★★★★☆

“NATIONAL EXPRESS COACH”

Written on: 08/04/2016 by ordinaryperson1 (1 review written)

Very good value for distance travelled; Very affordable & comfortable; With modern day comforts. Coach set off on time and arrived with a few minutes to spare. If there were something negative, the stations themselves toilets, an additional charge of 30p… Read Full Review

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★☆☆☆☆

“Misogynist driver mistreat women passengers ”

Written on: 24/03/2016 by SARAH4712 (1 review written)

A very worrying and insulting incident with driver at Heathrow T3 bus station Two mature ladies returning home after all night long haul flight, we hold prepaid Nat. Express E-tickets for the 07.40 am service to Brighton, both are tired and anxious to get home asap. Bus access gate opens at last minute,no verbal nor display directions about how to proceed with your luggage. When asked driver to load our bags on the bus he refuses saying we '' disrespect him''and will not be allowed on 'his'… Read Full Review

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★☆☆☆☆

“Filthy”

Written on: 17/03/2016 by vincenthammersley (1 review written)

If the coaches are as filthy as their Coventry depot, I do not want to enter one for fear of catching something or being bitten by a rodent… Read Full Review

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★☆☆☆☆

“Forty minutes late!”

Written on: 14/03/2016 by susannebrown (1 review written)

We booked tickets online for a return trip to/from Bow Road, London. On our arrival at Stansted, we discovered the location would not be Bow Road, but Mile End - not great. Our return journey was booked for 15:40 on Sunday, March 13. We waited at Mile End (as instructed) from 15:30. The bus did not come. At around five to four, a bus finally came, only to wave her hand at us and speed along without stopping!! We were very distressed; we did not know when another bus would come, what happened to… Read Full Review

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★★★★★

“effortless helpful relaxing”

Written on: 12/03/2016 by hucklebuck (1 review written)

My daughter went to Canterbury for a few days break, on the 7 30 coach to Gatwick, straight away the driver greeted us cheerfully and took ,our luggage and put it in the hold.It was an awful raining day, and traffic was really bad, when we got to Canterbury he apoligised for arriving late, even though it was only 10 mins. Coming back we got the 1 15 at Canterbury to Gatwick, and again the driver couldn t have been more helpful, and when they changed drivers for our last part of the journey, he… Read Full Review

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