National Express Coach Reviews

★★☆☆☆
1.8 / 5
19% of users recommend this
  • Value For Money

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Latest Reviews

★☆☆☆☆

“Service 201”

Written on: 30/07/2014 by Welsh001 (1 review written)

I was using National Express(Coach Number 201)to travel from Neath Port Talbot bus station to London Gatwick Airport on July 13th 2014. The departure time on the coach ticket was 14:45 hrs. We arrived early so parked the car I was having a lift in in the car park which is opposite Neath Port Talbot Bus Station. This gives us a very clear view of the coaches pulling in and out of the station and it is literally a 15-20 second walk from the car park to the bus station (ideal for a fit, able… Read Full Review

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★★★★☆

“Effortless travel”

Written on: 27/07/2014

Travelled from Gloucester to Leicester in steaming hot conditions and everything ran as smoothly as possible. Timing, driving, customer service - all there to make for a pleasant journey. Good to see the driver adhering to current safety policy, ensuring passengers did too. Have done the same journey several times over two years and never had a problem. Well done National Express… Read Full Review

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★☆☆☆☆

“Megabus is better!”

Written on: 27/07/2014 by LylaRobinson273 (1 review written)

Dear traveller, if, like me, you're thinking of traveling better and not necessarily cheaper DO NOT choose National Express. I wrongly thought id be upgrading from Megabus to travel to Manchester Airport from Newcastle. Oh, was I wrong! To begin with, the bus station for National Express in Newcastle is in the middle of NOWHERE! Then, the travel time is longer and the driver was soooo down about the company it was just depressing. I will go back to Megabus… Read Full Review

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★☆☆☆☆

“"Left with no bus"”

Written on: 22/07/2014 by Evelynu126 (1 review written)

Me and my husband booked returned ticket for the day out to Cambridge, from London as it's cheaper than train. Weather is very hot this days and we were very pleased that conditioner is on but just as we depart passengers start complaining that is to cold, driver ignored all comments, so by the end of journey I couldn't fill my fits, and people put jackets on. Our return to London was at 17.20, so we got to the coach station 15 min. earlier.Bus didn't arrive in time. After waiting for an hour… Read Full Review

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★☆☆☆☆

“I never use it again ever ”

Written on: 13/07/2014 by latecia (1 review written)

This company took 25 pounds for nothing from me because i wanted to change my travel ticket and had to call to expensive line so my ticked relapsed and lost 25 all together because they said my credit card didnt work. which is not true a i just used it few minutes and and never problem. they are taking money from people, promising to change date travel when in fact, they take money from your calls. i will happily pay 10 more without any stress and not to mention the sort of people who are… Read Full Review

Maria-91's Response to latecia's Review

Written on: 25/07/2014

The staff at Manchester bus depot were really helpful, in particular a gentleman on the customer service desk, who did everything he could to help

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★★☆☆☆

“Hot hot hot”

Written on: 24/06/2014 by xvMatthews134 (1 review written)

Sat on the hottest bus in the world with no air conditioning. Must be the mid 1980s - no wait it's 2014. Thank you National Express for making me and my daughters journey utterly miserable. In all fairness though the outgoing journey was great, with a modern bus and full air conditioning however this journey in this ancient tatty rickety bus will make me think twice before booking with National express again… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 14/06/2014 by terrygoldman21 (1 review written)

Expensive, unreliable, money-grubbers. Ticket didn't come via email? That's okay, call them at 10 pence per minute, wait on the line for 10 minutes while someone "searches" (are they searching manually, through physical records) for your ticket, and then repeat next time around. Need a ticket last-minute? Spend sometimes 5-10 times their competitor's fee, despite the bus being empty. Want to get there on time? It's possible, but far from assured. Terrible, terrible company. Wouldn't… Read Full Review

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★☆☆☆☆

“Amendment system”

Written on: 11/06/2014 by Wise323 (1 review written)

If the National Express Coach service should be availed at all, my advice is not to use their online system. I booked earlier today 8 June and noticed that the e-ticket printed out a wrong date which I do not remember putting in. To amend, I would either have to personally go to their agent in designated location or make a charged phone call. And what I would like to do is just to amend the date a few minutes after I noticed the incorrect date on the e-ticket that was sent to my email… Read Full Review

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★☆☆☆☆

“Horrible service to Luton Airport !!! Beware !!!”

Written on: 09/06/2014 by insomniac411 (1 review written)

I wouldn't even give a one star !! We had a terrible experience with national express. Booked ticket from London Victoria to Luton airport. Came to stop 20 minutes before departure, were waiting for almost 40 min but no buses turned up!!! Ended up by taking a taxi,almost missed our flights. spent a F fortune. Never going to use national express, told my all friends not to use them. Horrible Service !!!!!!!!!… Read Full Review

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★☆☆☆☆

“Incompetent staff”

Written on: 21/05/2014 by Craig1947 (1 review written)

I've travelling with NE for 1,5year on weekends and the past three months every day - commuting to work between Bristol and London. First of all 3 months out of three I had issues with my monthly ticket purchase. Incompetent staff doesn't even know their own procedures. So twice out of three they charged me but failed to sent the ticket, the third time they send me a wrong ticket. Clearly this makes commuting to work impossible. Once I complained they then gave me some reference number which… Read Full Review

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★☆☆☆☆

“Family coach card”

Written on: 14/05/2014 by Pegasus2010 (1 review written)

I bought this card so I could pick up and return my grandchildren a bit cheaper. I was wrong. Single ticket for me leeds to Victoria £6.99 single on same coach with grandson and coach card £13.98! I called to question this and apparently the £6.99 is a "fun fare" and if u use a coach card you pay the full fare £13.98! £6.99 was the only fare I was quoted so there was nothing to tell me this was a discount ticket. It cost the same to pay for my grandson as it did for me to pay the full… Read Full Review

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★☆☆☆☆

“Courtesy - what courtesy?”

Written on: 02/05/2014 by LizbethCarson457 (1 review written)

I rented a car and on the form it said that we should take a courtesy bus from Heathrow to the rental office. We got on the bus and was made to pay GBP 18 fare (4 persons) even though I provided the driver with my booking form that clearly stated that it was included in the price - a courtesy bus! The driver was also rude and arrogant - a fine welcome to London and the great British friendliness - and told us that we should take this up with the rental agency. He should be sacked at once!… Read Full Review

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★☆☆☆☆

“Unhelpful rude and confident to abuse and win driver!”

Written on: 24/04/2014 by Aden363 (1 review written)

Leicester to London( national express) I absolutely felt disregarded at the way I was treated by national express Driver from leister to London. I have been using the service for long time and now even more . between 2-4 times a month. I start knowing the drivers. I have seen him once and was surprise when he left old customers man and women when their was bit mistake in their ticket so he was so unhelpful at that time it was few weeks a go. And now me I have been traveling and coach has been… Read Full Review

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★☆☆☆☆

“worse start to a birthday gift ever”

Written on: 20/04/2014

Very disappointed in the slow response service to a break down. Booked a trip for my partners birthday and ended up being stuck in Cheltenham station for 1 and a half hours for a replacement bus to turn up so we could carry on with our trip to London. We never got any information on what was happening for about half hour of being stuck. I used your service back last year and never had this much of a bad service then. I strongly recommend that people you employ should be able to speak clear… Read Full Review

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★☆☆☆☆

“We bought return ticket from London to Portsmouth and...”

Written on: 19/04/2014 by Reilly1958 (1 review written)

We bought return ticket from London to Portsmouth and sadly we were almost being denied for entry as the door closed at 815am when the bus should only be leaving by 830am! Nonsense response by the personnel at the Victoria Coach Station, no wonder many of my friends missed their bus most of the time. and the bus was also 25 minutes late in the evening for our journey back to London. Bad service. You should be more considerate and follow the timetable… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 17/04/2014 by Angel42 (1 review written)

I will take the train. If national express wont take my card which is good then I will pay the extra money to the train instead of extra money at national express shop. Not the first time for problems with them and sure they work for lots of people. Rubbish… Read Full Review

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★★★★★

“bath Oxford Cotswold 3 day tour”

Written on: 14/04/2014 by bounce51 (1 review written)

Loved this tour stayed at jury's inn Swindon excellent hotel food and all staff very friendly coach driver was excellent would thoroughly recommend value for money excellent but coach driver deserves special praise… Read Full Review

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★☆☆☆☆

“Where are you!!!”

Written on: 05/04/2014 by Laylahv455 (1 review written)

Going to Manchester from Penkridge, not only did one coach not turn up but three, I waited in the cold from 11.50am until 6.00pm, my sister tracked all the coaches and they all diverted around Penkridge. If drivers do not want to stop because of time etc. perhaps a new job would be a preference. Management need to sort this out, after all it is SUPPOSED to be a public service that is paid for. All in all I will find another way of travelling NEVER AGAIN!!!!… Read Full Review

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★☆☆☆☆

“Worst service ever! ”

Written on: 03/04/2014 by Jmason9811 (1 review written)

My past 3 travels with this company have been filled with staff who cannot communicate, cannot talk in a good manner, make the passengers feel threatened, and have no respect for the company they work for. For the face of the company this is unacceptable. First travel I had very bad experiences with was a travel from Manchester to London, the driver couldn't complete his journey in time, making me miss the connecting journey, stopped at Milton Keynes and I asked if it was possible to change… Read Full Review

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★☆☆☆☆

“National Express WON'T get you there-you miss your flight!”

Written on: 28/03/2014 by Nobirthday (1 review written)

I was travelling from London to Stansted airport to get the last flight to Dublin. On my birthday. I was at bus stop near Marble Arch 3 hours beforehand (having checked in online for my flight). No bus arrived for almost an hour. When it did, it was in the wrong traffic lane and didn't pull over despite my gesticulating. I still was barely ok for time and 20 or so minutes later another bus arrived. It slowed behind two double-deckers, obscuring its view of the bus stop. Instead of pulling up to… Read Full Review

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