National Express Coach Reviews

★★☆☆☆
1.8 / 5
19% of users recommend this
  • Value For Money

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Latest Reviews

★★★★★

“great customer service”

Written on: 29/03/2015

A group of us missed a coach change within a few minutes of getting off the first one. We were left behind in Exeter. Rang customer service and within and hour they arranged us a transport for free to reach Heathrow airport. They checked what time is our flight and made sure we make it in time. Brilliant customer service, it felt that they really cared that we get there in time. … Read Full Review

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★☆☆☆☆

“Minus zero ”

Written on: 22/03/2015

Had paid National Express online for the journey in full and one of the connecting bus didn't turn up to goto the airport and I had to pay £50.00 extra for the taxi to reach on time.. Horrible customer service 24hrs line.. When I told them that I had to take a taxi, they Said it was my choice to take a taxi and they cannot do anything about it.. In fact I was forced to take the taxi so that I reach on time to the airport… Read Full Review

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★★★☆☆

“Bus Driver”

Written on: 16/03/2015 by Jordankeenan1 (1 review written)

I don't know what the drivers name was but he drove the 380 service going from Leeds to Newcastle calling at Middlesbrough on the 15/03/2015 at 21:30pm, the driver was arrogant, ignorant, rude, stubborn, and in generally impolite, as I boarded the coach he snared "get out the way let me off!", then snatched my printed bus ticket out of my hand and said go on then, when asking where to put my luggage after talking to a customer he came over and said in a very impolite tone of voice "what did you… Read Full Review

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★★☆☆☆

“ban the babies”

Written on: 08/03/2015 by RADANCER (1 review written)

just travelled home sat march 7th from birmingham to victoria on national express coaches it was a 3 hour journey and just started to relax and enjoy the journey when this couple's baby started crying and just would not stop they sort of tried to comfort it but it kept on ,for at least over an hour,,,stopped for a while then started again,,,,,and eventually it did really MAKE ME ANGRY as it was in the seat right behind me and i think it was annoying everybody else, too,,,,its just not fair to… Read Full Review

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★☆☆☆☆

“an extreme cold experience”

Written on: 27/02/2015

I am shivering with cold and writing now from the bus. Its 1:30 am and we are heading towards wales. But heaters not working. Whats the purpose of this bus? Just to pick and drop deliveries or goods? We are humans. We want to get sstisfied by travelling from this service. Its very shameful that customers should have to bring blankets and stuff to bear cold inside bus because of shortage of heaters in this world of 2015. Its highly un recommend… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 24/02/2015 by DaltonOrtega13 (1 review written)

National express are getting worse with their time management. I was supposed to board the 18:16 pm coach from Manchester to London and it turned up an hour late. It's disgusting . I think mega bus are far much better with time keeping and would recommend people to use their service instead. I have to make a onward journey to Kent and will miss the last train and national express don't give a care. Never again will I board this service… Read Full Review

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★☆☆☆☆

“FISH POO FISH”

Written on: 29/01/2015 by Sophiap01 (1 review written)

I am currently sat on one of your coaches on my way to London and I must say I have never smelt something so vulgar in all my life we are urging on this coach. The smell of fish and poo is horrendous it is making the journey unbearable you need to sort it out it is vile! You pay good money to travel not to get off smelling like a tin of 10year tuna! NOT A HAPPY CUSTOMER AT ALL!!!!!!!!!!!!!!… Read Full Review

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★★☆☆☆

“If only!”

Written on: 23/01/2015 by HughBrady (1 review written)

We booked a trip to London, coming back the next day. We arrived on time to go to London and discovered, when about to board, that the bus had broken down. Fair enough, these things happen, so we waited to be told what might happen next. The terminal staff informed us that there would be another coach coming in an hour, so we waited. Meanwhile, there was some effort to fix the broken coach. There was not much info during the wait and then the next coach arrived after an hour. Then there was… Read Full Review

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★☆☆☆☆

“Abysmal Journey and Customer Service”

Written on: 17/01/2015 by Boydxo86 (1 review written)

Absolutely appalling service. Waited for 4 hours for a late coach with no apology or warning. The waiting room closed 15 minutes after our 17:15 coach should have arrived, leaving us outside in the cold for close to 4 hours, missing my train in London and eventually arriving close to 7 hours after I should have. We were presented (When the coach finally arrived) with a card with which to claim a discount code. When I went to claim this code I was told that I had to wait at least 10 working days… Read Full Review

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★☆☆☆☆

“Coventry National Express”

Written on: 01/01/2015 by Hamilton1982 (1 review written)

The National Express buses in Coventry are awful. I was late for my job twice,because the bus wasn't on time… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!”

Written on: 29/12/2014 by jgMorris414 (1 review written)

National express being the cheapest way to get home from university I pre-booked 2 return trips with them. The first return journey was painfully late and overcrowded while following the first half of the second journey I realised by mental sanity wasn't worth the amount saved and I have vowed near to use the service again. When I tried to obtain a refund on the return of my journey I was refused and it was suggested I pay to amend my ticket. Leaving with me with no choice but to leave the… Read Full Review

Smudger7926's Comment

Written on: 22/01/2015

Same thing happened to me I will never use this joke ever again

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★☆☆☆☆

“Worst service ever ”

Written on: 28/12/2014

They coach driver apparently forgot to stop to pick us up in Loughborough. And on my return journey they dropped me off in Leicester and put me on a local bus which stopped a long way from my house in Loughborough… Read Full Review

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★☆☆☆☆

“Disgusting!!!”

Written on: 09/12/2014 by JosueMcCartney474 (1 review written)

We booked a coach home from London to Cardiff on 7th December Firstly when we arrived at the station we were told that there was going to be two buses the first one taking the Newport people and the next one for Cardiff. We were then told that the Cardiff bus hadn't turned up and they were chasing it. 30 minutes later still no bus. We were then told to get on a bus and left about 45 minutes late. This was not a National Express coach like I paid for it was a horrible coach. There was no air… Read Full Review

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★☆☆☆☆

“late for over an hour!!!”

Written on: 19/11/2014 by kaYates154 (1 review written)

we had to wait for over an hour for coach. we have missed our flight and end up paying £100 for rebooking flight. terrible, terrible terrible time keeping!!!… Read Full Review

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★☆☆☆☆

“Late and smell”

Written on: 13/11/2014

I travelled from Stansted airport to central London. Instead of the 20 minutes we had to wait almost 40 minutes, however there were lots of National Express buses in the parking area. The bus was smelly. That was not my first (negative) experience with this company. I would not recommend them… Read Full Review

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★☆☆☆☆

“Bus Smells Dreadfull”

Written on: 08/11/2014 by cloudio2001 (1 review written)

I have travelled from Stansted to London Victoria on the A6 service on 6th November at 19.45, all on the bus suffered the terrible smell, I feel sorry for the driver that he had to put up with it all night. we made a complain, and we wrote on a sheet the driver passed to us our opinions. The company has a moral duty to have clean coaches to transport people and not to intimidate drivers into doing their jobs driving unhealthy smelly coaches. The problem has been noted by me and my fellow… Read Full Review

Franca1973's Response to cloudio2001's Review

Written on: 09/11/2014

I was on the same coach, but many other coaches that leaves Stansted on the A6 service have the same problem. Drivers have told me when I made a complain before, that they report these problems to their management but no body cares.

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★☆☆☆☆

“Waiting nearly an hour for the coach, always late,...”

Written on: 29/10/2014 by Hanna27 (1 review written)

Been waiting since 18:30 and it is now 19:13 and the coach has still not arrived! It's a good job I'm not waiting to go somewhere important when I get back to Leeds coach station. Unbelievable, it's the 5th time it has happened in the same place and I have had just about enough! DO NOT RELY ON NATIONAL EXPRESS COACHES!!! Worst company I've ever had to deal with. Also very cold waiting for the coach and exhausted. Ridiculous! … Read Full Review

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★★★☆☆

“Better time handling ”

Written on: 22/10/2014 by Matteof204 (1 review written)

I went from London to leeds on the 21/10/14 with national express I must say very average service they give to there customers ... It wasn't late but it was incredible how they have people waiting and rather talk and have a laugh amongst them selfs then God forbid leaving on time... We got on our way and usually I'm more then happy to just get on with the trip but a 4 hour ( supposed 4 hour )because it took us 4:40 minutes ,trip without one stop is just ridiculous u can't go to a toilet , U… Read Full Review

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★☆☆☆☆

“It's always late. Especially from Brighton to London...”

Written on: 18/10/2014 by sqWilliamson486 (1 review written)

Always late! Not recommended… Read Full Review

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★★★☆☆

“GOOD TRAVEL BUT REALLY UNPLEASANT SMELL FROM TOILETS”

Written on: 01/10/2014 by shkenn (1 review written)

I booked my coach travel to Cardiff departing on 11th September 2014 at 12.30pm National Express. When we reached Victoria Coach Station we were waiting at our departure terminal from 12.15 but soon we found there were delays and suddenly the announcement was that it had changed to 13.00 it was a bit annoying but better than being late. Me and my boyfriend who is very tall and has really long legs always needs the extra leg room so when we got inside our coach we specifically sat near the rear… Read Full Review

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