National Express Coach Reviews

★★☆☆☆
1.8 / 5
20% of users recommend this
  • Value For Money

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Latest Reviews

★★☆☆☆

“worst customer service ever”

Written on: 19/09/2014 by Lancaster342 (1 review written)

The bus ride from London to Cardiff was long but okay. Still, the customer service concerning postbooking changes is horrible. The phone lines are charged with 10p per minute - but all lines are occupied so it takes several times to get somebody on the phone. There is NO email adress for customer support… Read Full Review

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★★★★★

“driver”

Written on: 18/09/2014

Hi my girlfriend and I got the coach from london to bournemouth and our driver was the nicest most funny guy ever totally made the journey a pleasent experience.it was the 035 7:30pm was bang on time and very smooth ride. Realy happy with the service and driver. Thank you 5/5… Read Full Review

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★☆☆☆☆

“Bad service if there is something wrong”

Written on: 16/09/2014 by cristoforobollero (1 review written)

I took a bus from Finchley road and instead of 1:20h it takes 3h because there was an accident on the road. I lost my plane and when I go to ask a reimbursement they told me that I can't have it because I have to plan my arrival at the airport when the check in open (2 hours before than the gate). … Read Full Review

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★★★★★

“Great trip from Ringwood to London and back”

Written on: 28/08/2014 by BigBen1986 (1 review written)

Travelled from Ringwood to London and back together with my girlfriend for £49 only on 11/08/2014. Both of the journeys were very relaxed and the drivers were very polite and friendly. The coach was tidy and clean. Thanks for the good service. We'll definetly use National Express Coaches again and recommend it to everyone… Read Full Review

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★☆☆☆☆

“Missed coach !!”

Written on: 26/08/2014 by DYR64 (1 review written)

My daughter and her friend recently travelled to the Reading festival with this company, but on the day they were due to return to Wolverhampton from Reading festival they missed the coach by just five minutes. As they had a fair way to walk from the campsite to get the coach and also had to drag their cases along bumpy and sodden ground they were late and the coach had, already left so they were left stranded in pouring rain and quite panicky the coach driver should take these factors into… Read Full Review

Kenava's Response to DYR64's Review

Written on: 19/09/2014

Hang on, wait. How is this the fault of the coach company? You make no sense - you're basically saying that other people should be held up with the coach leaving because the driver 'should allow for' this? SERIOUSLY?
I bet that if you were on one of the stops further down the line, or waiting for someone at the destination, you'd be the first to make a complaint if the coach was late because the driver decided to 'allow for' two girls who couldn't sort themselves out for whatever reason. It might not have been their fault (though responsibility is more on them than anyone else to be on time) - but it is even less so the fault of the coach company, who left when they were meant to!
Long walks etc come with territory. If your kids can't get themselves together and plan ahead for things like this meaning that they are late, then you need deal with that (I find it hard to believe that they were the ONLY ones coming back from Reading on the coach), and then maybe you'll save yourself a long drive.
One of the most ridiculous and self-entitled reviews I have ever read. Train your kids better, and get a grip.

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★☆☆☆☆

“CATTLE MARKET”

Written on: 25/08/2014 by Miranda19 (1 review written)

My journey from manchester to London Victoria. 540 I arrived with 30 mins to spare to catch the 3pm to London on 21.8.14 there were no seats so I stood near the doors. As more passengers arrived a queue formed behind me. The doors opened and I can only describe it as being stampeded by a herd of unruly cattle.the driver stood waiting to inspect tickets and watched as I was practically pushed out of the way and a suitcase rammed into my ankle by an Indian lady and her partner. I could not… Read Full Review

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★★☆☆☆

“Terrible toilet. ”

Written on: 16/08/2014 by Moz123 (1 review written)

We travelled from Birmingham to Whitehaven and from Whitehaven to Birmingham a week later, both times the toilets were smelly Worst on the way back. I went the whole six hours on the way back without going to the toilet, I just couldn't face it, when anybody opened the door I had to cover my face, it was disgraceful. Quite a few people went without going to the toilet so I wasn't the only one. The journey was nice but the toilets were not!… Read Full Review

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★☆☆☆☆

“A Dreadful Journey”

Written on: 14/08/2014 by agp1337 (5 reviews written)

It was STAGGERINGLY awful. I booked a journey from Highcliffe to Heathrow. Driver excellent, very impressed, until the coach broke down (coolant) near Southampton. Driver was superb, nothing he could do. He nursed it to the coach station, and we got off. HUGE queue at Southampton, we just had to take pot-luck - when he managed to find another coach. I had a flight to catch, and then spotted a coach labelled Heathrow Airport. I pounced, and asked the driver if i could buy a ticket. 'No, you have… Read Full Review

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★★★★☆

“trip to see ant& dec.9th aug.”

Written on: 13/08/2014

barons court hotel Walsall really nice.food fresh simple and tasty.Room nice too.Visit to Cadburys o.k.Don,t bother with the Cadabra ride.It is for children. The hour in the queue results in a two minute ride through mechanical flowers.The Ant and Dec concert was 4 hours after we left hotel so we went to Birmingham in the rain.A lady who was on walking sticks was in a lot of difficulty then.She struggled back to the coach.At the NEC. things got worse.As she had not brought her blue badge so the… Read Full Review

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★☆☆☆☆

“"sweating from southampton to bodmin"”

Written on: 08/08/2014 by Mrs-angry (1 review written)

Was going home to bodmin from southampton on the 24 july 2014,with National Express Coaches, with my 11year old grandson, arrived early like asked and the coach was 3/4 of an hour late, when we did get on the coach it was a disaster as the coach before us had broke down so they where trying to get those people on the coach as well, as we progressed with our journey we noticed that the air conditioning was not on ( outside tempreture was 30 degrees) when asked the driver for the air conditioning… Read Full Review

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★☆☆☆☆

“LOST BAG NO COMPENSATION”

Written on: 08/08/2014 by Lindsayreviewedthis (1 review written)

***CUSTOMER ALERT*** I can't believe that I paid 35 pounds this morning to be taken from Stansted to Brighton, only to arrive and find out that they had given my bag to someone else. In addition, the driver didn't even know that I was getting off at my station (Preston circus). When I called about this, customers service was willing to do nothing for me. I've used National express many times to get around and have always given them glowing reviews, and never had any problems. After being in the… Read Full Review

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★☆☆☆☆

“scumbags”

Written on: 05/08/2014 by Rooney1993 (1 review written)

charged me £30 to get from liverpool to nottingham via leeds, the first bus was over 30 minutes late because it had to return to the depot to drain all the water because the bus was messed up, from there i had to drive from liverpool to leeds surrounded by the stench of human waste which couldnt be flushed away which is clearly a health and safety hazard, and if this wasnt bad enough the second bus from leeds to nottingham broke down altogether in sheffield costing me my job from which i had… Read Full Review

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★☆☆☆☆

“Service 201”

Written on: 30/07/2014 by Welsh001 (1 review written)

I was using National Express(Coach Number 201)to travel from Neath Port Talbot bus station to London Gatwick Airport on July 13th 2014. The departure time on the coach ticket was 14:45 hrs. We arrived early so parked the car I was having a lift in in the car park which is opposite Neath Port Talbot Bus Station. This gives us a very clear view of the coaches pulling in and out of the station and it is literally a 15-20 second walk from the car park to the bus station (ideal for a fit, able… Read Full Review

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★★★★☆

“Effortless travel”

Written on: 27/07/2014

Travelled from Gloucester to Leicester in steaming hot conditions and everything ran as smoothly as possible. Timing, driving, customer service - all there to make for a pleasant journey. Good to see the driver adhering to current safety policy, ensuring passengers did too. Have done the same journey several times over two years and never had a problem. Well done National Express… Read Full Review

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★☆☆☆☆

“Megabus is better!”

Written on: 27/07/2014 by LylaRobinson273 (1 review written)

Dear traveller, if, like me, you're thinking of traveling better and not necessarily cheaper DO NOT choose National Express. I wrongly thought id be upgrading from Megabus to travel to Manchester Airport from Newcastle. Oh, was I wrong! To begin with, the bus station for National Express in Newcastle is in the middle of NOWHERE! Then, the travel time is longer and the driver was soooo down about the company it was just depressing. I will go back to Megabus… Read Full Review

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★☆☆☆☆

“"Left with no bus"”

Written on: 22/07/2014 by Evelynu126 (1 review written)

Me and my husband booked returned ticket for the day out to Cambridge, from London as it's cheaper than train. Weather is very hot this days and we were very pleased that conditioner is on but just as we depart passengers start complaining that is to cold, driver ignored all comments, so by the end of journey I couldn't fill my fits, and people put jackets on. Our return to London was at 17.20, so we got to the coach station 15 min. earlier.Bus didn't arrive in time. After waiting for an hour… Read Full Review

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★☆☆☆☆

“I never use it again ever ”

Written on: 13/07/2014 by latecia (1 review written)

This company took 25 pounds for nothing from me because i wanted to change my travel ticket and had to call to expensive line so my ticked relapsed and lost 25 all together because they said my credit card didnt work. which is not true a i just used it few minutes and and never problem. they are taking money from people, promising to change date travel when in fact, they take money from your calls. i will happily pay 10 more without any stress and not to mention the sort of people who are… Read Full Review

Maria-91's Response to latecia's Review

Written on: 25/07/2014

The staff at Manchester bus depot were really helpful, in particular a gentleman on the customer service desk, who did everything he could to help

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★★☆☆☆

“Hot hot hot”

Written on: 24/06/2014 by xvMatthews134 (1 review written)

Sat on the hottest bus in the world with no air conditioning. Must be the mid 1980s - no wait it's 2014. Thank you National Express for making me and my daughters journey utterly miserable. In all fairness though the outgoing journey was great, with a modern bus and full air conditioning however this journey in this ancient tatty rickety bus will make me think twice before booking with National express again… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 14/06/2014 by terrygoldman21 (1 review written)

Expensive, unreliable, money-grubbers. Ticket didn't come via email? That's okay, call them at 10 pence per minute, wait on the line for 10 minutes while someone "searches" (are they searching manually, through physical records) for your ticket, and then repeat next time around. Need a ticket last-minute? Spend sometimes 5-10 times their competitor's fee, despite the bus being empty. Want to get there on time? It's possible, but far from assured. Terrible, terrible company. Wouldn't… Read Full Review

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★☆☆☆☆

“Amendment system”

Written on: 11/06/2014 by Wise323 (1 review written)

If the National Express Coach service should be availed at all, my advice is not to use their online system. I booked earlier today 8 June and noticed that the e-ticket printed out a wrong date which I do not remember putting in. To amend, I would either have to personally go to their agent in designated location or make a charged phone call. And what I would like to do is just to amend the date a few minutes after I noticed the incorrect date on the e-ticket that was sent to my email… Read Full Review

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