Written on: 06/09/2013 by micky1865 (1 review written)
HAVE HAD THREE OF THE METROPILIS KETTLES THEY ALL HAVE A DESIGN FAULT THE LIDS.WATCH YOU DONT SCOLD YOUR HANDS.THE SMALL SCREW BREAKS AWAY AND THE BLACK HANDLE BREAKS AWAY GIVING RISE TO GETTING SCALDED.THE ACTUAL KETTLE WORKED WELL BUT DELONGI KNOW THERE US A FAULT BUT WONT DO ANYTHING ABOUT THE PROBLEM.YOU CAN BUY NEW LIDS FOR APPROX 10-15 POUNDS.THEY LAST APPROX 3 MONTHS.ITS ABOUT TIME DELONGI RECALLED OR REDESIGNED THE LIDS. BUT THEY ARE NOT WORRIED ABOUT THE CUSTOMER.JUST MONEY. (read more)
Written on: 30/04/2013 by HelenMarie48
Have brought two kettles now. The lid of the first one fell apart with the metal plate breaking after a couple of months. Had a replacement and guess what? The same thing happened again! Poor poor quality for a high price. We wanted a quality product but would have been better off with an Argos own brand. The toaster we brought to match has started to rust althougth it has never been in contact with water. Do not waste your money on Delongi! (read more)
Written on: 12/03/2013 by ukbill (1 review written)
this is the 3rd kettle where the paint has is coming off we thought we hads spilt someting on the first one so we bought another then it started coming off in spots again this time delonghi replaced it, now the 3rd kettle has started to come of in spots, great looking kettle but look a mess now, will not have another (read more)
Written on: 26/11/2012
Bought this kettle because it looked good but very disappointed with its performance. The top of the lid snapped off after a year and i burnt my hand as water spilled out of the top. I then bought a new lid which was very expensive (£15) but cheaper than a new kettle and after 4 months the top has snapped off again. We also have water leaking from the base and a white deposit around the spout. Will be replacing with a kenwood and wouldn't buy Delonghi again. (read more)
Written on: 22/03/2010
We bought the kettle and matching toaster as it looked good. Three years later... the toaster has survived, although none of lit knobs have lasted, but we are on the THIRD kettle. At over £50 a go I've had enough and gone for a Kenwood.
The first time the kettle broke it was 2 weeks over the year long guarantee. The second time it broke was withni the year, but I couldn't find the receipt. And now, 10 months in, the third one has broken. Rubbish.
Written on: 11/11/2009
I would not recommend this kettle, the lid is quite stiff and the handle for pulling it off it quite small. The lid get very hot too. The handle of my kettle recently came off...luckily the kettle was not full of boiling water at the time. I have had my kettle for just over three years but i expected more for my money. (read more)
Written on: 26/10/2009 by dennis1066 (3 reviews written)
I had it replaced in the frist three months due to the plastic ring pull on the lid snapping off, since then it has snapped off the replaced one.They said that they would replaces the lid for #9.98 plus #4.99 postage I don't think the a new kettel is worth that price. My lid matches the knobs on the kitchen units plus a self tapping screw bloke lower hole in the lid.I have no touble removeing the lid now. The filter gose out of shape after time and replacements are not cheap (read more)
Written on: 27/04/2009
This DeLonghi KBM3011 kettle is very stylish, but I had mine for less than a year and it has gone rusty around the lid hole, the paint/covering is coming off where I have descaled the kettle (I do use a filter for the water and Oust kettle descaler, it just leaked through the metal spout) Handle (plastic has come off the lid (metal). I paid about £55.00 for this kettle and it has been a complete disappointment since I first had to descale it. (read more)
Written on: 26/11/2008 by Sam Bennett
The DeLonghi KBM3011 kettle Onyx is just over a month old and the plastic on the lid has completely split. I have been back to Argos and they are out of stock, Delonghi Customer Services say they are awaiting a delivery on 30th of this month and this is not a reported problem. The kettle is very noisy - even louder than a Dyson hoover! The spout shows chalk marks very badly already and it is only a month old! Am tempted to get a complete refund on the kettle and toaster (toaster very good... (read more)
Written on: 19/11/2008 by liz 180 (1 review written)
i have had my DeLonghi KBM3011 set for almost 2 year & have never had a problem with either the kettle or the toaster. in fact they still look as good and work as well as the day i bought them. being a family of 6 they get plenty of use on a daily basis. (read more)
Written on: 18/09/2006 by helenmcmahon
I purchased it thinking it was one of the top of the range kettles because of the price, and even though it has a good look, it is so noisy, that we have given up drinking tea for the moment. The Delonghi KBM3011 kettle is awful. Have to go out and purchase a new one because of the noise. (read more)
Written on: 03/08/2006 by shonacranfield (1 review written)
DeLonghi KBM3011 - Having read other reviews, I seem to be lucky in that my kettle lasted nearly 4 years without breaking, however it is so loud when switched on, it was like a plane taking off! Leaks badly from base now - cheaper kettles I have purchased in the past have lasted a lot longer. My Delonghi toaster is still going strong, but I guess it does not get as much use as the kettle. Will not purchase another Delonghi kettle again. (read more)
Written on: 24/07/2006 by ChrissyW (1 review written)
Bought Kettle and toaster for my new kitchen. The kettle was from Argos, after 3 months it started leaking from the base/water guage level. Argos replaced it for us but now 5 months later it has done exactly the same thing but twice as bad...floods the base and my kitchen sides when boiling! Going to take it back to Argosand I will be asking for a refund!! Will not buy a Delonghi kettle again. (read more)
Written on: 09/04/2006 by cerveau (2 reviews written)
I bought the DeLonghi Metropolis Set Kettle and Toaster. The toaster works fine stll though 6 months old.
However the kettle is another story. The first started leaking from the water level gauge after only 3 months!
We bought it from Argos and they offered us a replacement, which also started leaking from the exactly same place after only 1 month!!
DO NOT BUY THIS KETTLE! (read more)
Written on: 04/04/2006 by darleya (1 review written)
A wedding present, a classy looking expensive DeLonghi kettle whcich we chose. Just beyond its 12 month warranty, the impractical plastic ring with which one lifts off the lid breaks off. A good looking but impractical design, and no help or response from the manufacturer. Luckily the matching design of toaster, which we also got, broke at the same time (won't pop up so just keeps toasting) so at least we can replace the whole set. (read more)
Written on: 02/04/2006 by jarnartharn (37 reviews written)
I had exactly the same problem as the last reviewer. My first DeLonghi KBM3011 kettle lasted for 11 months, and the replacement is now leaking in its third month. The shop will now not give me another replacement, and the manufacturer does not reply to my emails, and I cannot get hold of them on their customer service phone line. (read more)
Written on: 21/01/2005 by ANNCOMPT (1 review written)
My experience with the DeLonghi KBM3011 is that it started to leak within 12 months of purchase.
A replacement kettle was provided free of charge which then started to leak within 3 months of use. Brand policy is one free replacement only and guarantee runs from original purchase date.
Caution advised. Satisfy yourself that this product does not have a design fault and will serve you for a period that you believe is a reasonable life span for a kettle. (read more)
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