written by Wendy851 on 08/10/2020
I was burgled over month ago beginning of claim settled in reasonable time then cash settlement bit is horrid I'm having chase it up constantly been told now for the last month I should receive payment 5days I've been told this 3 different times for over month now its left me in financial difficulty no one seems no what doing I get told IL be called back never do now told passes finance bit for 1 of payments I've waited over month cannot speak anyone from finance put complaint in cannot speak that department either not great unless willing pay Alot to chase up constantly don't believe what told as so far there 5 days is month n half so far
written by odFrazier97 on 04/04/2019
Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. So they have got out of paying new (where can you get a 9 carat diamond watch for £595!!) Its a minimum of £1500 for a new such watch. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. Beware and AVOID this company AT ALL COSTS
written by Evangelinen83 on 21/09/2018
Tried to call in a claim today for a House Emergency, spent 30 minutes on 6 calls throughout the day and none of them were picked up by Halifax's outsourced company. Does Halifax know what the definition of Emergency is! Plumber sourced locally instead, policy will be cancelled tomorrow.
written by Ritapardi123 on 31/03/2018
I am extremely disappointed with the Halifax Insurance. I put in a claim in June 2017 following water damage caused by a water mains leak under my house. Since June 2017, we have dealt with a claims consultant. He has done his upmost to avoid paying the full amount needed in order to repair our house to the high standard it was prior to the water damage. My policy is on 'like for like' basis for which I have always paid top premium. We are now in dispute as he is unprofessional in his manner, and seems reluctant to repair my house as it should be repaired. The stress and anxiety that both my husband and I have endured has had an impact on my husband's health and in particular on his heart. Two years ago he suffered from a heart attack, and now, he should avoid stress at all costs. In November 2017, we were finally relocated into temporary accommodation. Halifax rented this property for one year, with a sixth month break. We recently heard that he gave notice for us to leave this alternative accomodation, even though the repairs to my house have not even started, the house is inhabitable and has no furniture, and no floor and we have nowhere to live as of 9th May. We are completely in shock with how Halifax Insurance treats its customers. We are being penalised for water damage that was out of our control. I am very disappointed with their service and what we have been subjected to since June 2017. It feels as if their approach is to 'wear clients down' to the point where they give to Halifax's demands. 'Halifax the one that gives you extra' well all I can say is, yes they give you 'extra' stress, hassle and heartache. It's a disgrace.
written by SimoneRhodes on 12/02/2018
Have paid an extortionate amount for Halifax home insurance with Halifax for many years. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish. Insurance are supposed to support you, not further add to your headaches and distress. I was allocated building services from VPS following the break in. The break in happened on Monday 14 January, and the property was left vulnerable for 11 days, depriving the police the opportunity of completing forsensics in my garden. When the fitter eventually arrived, he was rude and unprofessional and failed to bring adequate materials with him. He "fixed" the door in a extremely poor and shoddy way using a £3 wood filler which I could have bought on ebay, not even matching the colour so that anyone would know that the door had been damaged. To make matters worse, he also broke an existing bolt on the door, whilst trying to prove that it still worked, so arguably left the door in a worse position than it was. I have no idea what I paid the £100 excess for, after such an extortionate spend on home insurance where they could not do something simple like replace a door. Even an employee at VPS said that she would not have been happy with that sort of work done on her home, and a subsequent builder commented that they cannot have spent more than 5 minutes doing what they did do. The VPS "professional" could not even state whether his £3 wood filler was waterproof, and also stated that his work could not be guaranteed, and the rain may have already damaged this wooden door, because of their own 11 day delay Another "professional" came to analyse the situation who was rude, incompetent and came with the attitude of trying to cover the poor workmanship. I was a woman alone in my own home and found his attitude terrifying and he came with another man and started opening my cupboards without permission to find out where I kept my outdoor keys, and insisted on coming at a time which suited him, when the home owner wasn't at home and I was on my own. I would never want anyone from VPS or Halifax entering my home again after that horrific experience. My door had been perfect before the break in, and this incompetent idiot just made it worse and refused to replace it. and, and he left the door in a worse condition by breaking the bolts. To add insult to injury, he then asked my Mum, a vulnerable woman in her 60s, to sign a document stating that the job was complete to her satisfaction whilst obscuring the terms and conditions so that she couldn't read that bit. She is not that stupid and obviously refused to sign. Never dreamed that Halifax and VPS would provide such a shoddy service, leaving a broken door, damaging it further and to top it off, trying to take advantaged of a widowed and retired woman They should be ashamed of themselves and have a good think about the lack of service provided. At the very least I should have my £100 excess refunded this was incompetent from start to finish.I have paid for this "service" for 10 years and it has been a total waste of money. You should have no customers based on this kind of attitude. Someone purported to try and resolve this for me, but made no difference and actually never returned my calls or refunded the access. Insurance being cancelled and never to be reinstated. I have been paying nearly £75 per month for absolutely nothing. This is a rude, shoddy incompetent service that you should never use if you value your safety or want to actually work with professionals. Avoid at all costs if you actually value your safety and professionalism.
written by liberator1947 on 06/01/2018
Been a customer for 49 years and never made a claim. I had storm damage to my roof but when the assessor came out he claimed it wasn't storm damage I was furious. My advice is stay away from Halifax as a previous reviewer said ITS A TOTAL RIP OFF! They are rubbish, I'm cancelling my policy because you are covered only in name. in fact thinking of shifting all my saving from their bank.
written by on 21/12/2017
I would like to warn people requiring home insurance to stay well clear of Halifax home insurance. I had 2 months of stress with their insurers trying to get a claim for damage to my roof. First time I ever claimed. The people who came out to assess and repair the damage appeared to be completely incompetent changing their minds about what they thought was the cause of the damage from storm damage to wear and tear and thus leaving me without any cover at all. Each time I phoned I was given conflicting information - I was left hanging on the phones for ages fobbed off etc., An awful experience and in the end I am still sitting with a leaking roof and no cover. Never again I have learned so much from this awful experience - insurance to protect people what a joke!!!!!
written by Julietk338 on 24/07/2017
RCD circuit tripped and we couldn't sort it out. Rang up for Emergency cover and they said we weren't policy holders, despite 8 years of continuous cover. After identifying we were, they said an engineer would come that day, two hours later they said they didn't have anyone who could come as their nearest electrician was 4 hours drive from our area. So we had to organise our own emergency cover and send them the bill, but we weren't allowed to spend over £150, and every time I called to confirm costs the phone call got transferred and dropped. Pay your insurance and then organise your emergency cover.
written by Angelo303 on 09/07/2017
When taking out Home Insurance with the Halifax, it certainly pays to read the small print. I attempted to make a claim for a camera and equipment which was stolen from my home. However, because I suspected that it may have been stolen by someone invited into the home. I was told by the Halifax that I wasn't covered under these circumstances. So basically I've had camera and equipment worth hundreds of pounds stolen and no way of replacing it - seems quite a harsh getout clause from the Halifax.
written by toitoi2u on 04/07/2017
Halifax home and contents insurance. I paid £320 for a year's contents insurance. I lost my sunglasses which they paid £70 out of £120, and have now increased the next annual premium to £490. Incredible. Not renewing. Stay away from them..
written by ArturoMacKay on 04/04/2017
rang to sort out cheaper renewal quote and the level of service was dire so i emailed the ceo and then got passed from pillar to post within the executive complaints.they dont acknowledge emails and their customer service at that level is totally unproffessional. would not recomend these jokers at all.
written by 315Vogel on 01/04/2017
We have been with Halifax for several years - last year my premium jumped massively for no reason - no claims, no floods, no changes of circumstances - I had missed the window to change companies (my fault) but I still complained and they said it was just inflation and London. This year I was not going to be so stupid. Used the comparison sites and all came in significantly cheaper - Halifax renewal was £1399 and I was getting prices of £195 to £750 for top top policy. Went with AXA - their premium policy for one off payment of £450. Called Halifax and they said that I had the top policy with them - not true and that my house was showing within their flood zone - also not true as we have just had approval to build basement and have actually had to get flood reports and do water testing. STAY CLEAR OF HALIFAX.
written by Mundellh on 16/02/2017
Poor service when u go to claim!! Owned a house for 30 years always had insurance, never been treated like this , they say there weren't high winds and my roof wasn't fitted right in the first place Sooo no they won't fix it!!
written by Denni.ob on 05/02/2017
My 94 year old father had his insurance with Halifax and after he'd been in hospital for 4 weeks I rang to tell them and ask them what I needed to do to ensure the house remained covered. They refused to speak to me (or even advise in general terms) as I didn't have his written approval to speak to them. I sent this off but it was 'never received'. Next time round I took it into a branch of Halifax and they sent it over, but once again it was 'never received'. At this point my father came out of hospital and was home for a few weeks before going into a care home. In the meantime I'd obtained Power of Attorney and registered it on Dad's Halifax bank accounts. While I was in the branch I asked them if they could speak to Halifax Insurance and let them know, but when they rang they were told that my Dad didn't have his insurance with them. I then rang Halifax Insurance with the policy number to advise them that I would be emptying the house and renting it out. But they wouldn't speak to me. I asked how they wanted proof of the POA (I certainly wasn't going to post it to them!) and they couldn't tell me. So I went back to the Halifax bank branch who tried ringing them on my behalf but they were cut off (twice!). In the end the lady I was speaking to told me to take out insurance somewhere else and write to Halifax Insurance to tell them I was cancelling the policy! What a complete fiasco. Avoid this dreadful company if you don't want hours and hours of frustration.
written by foxtraveller on 01/11/2016
Do not use the Halifax Home Insurance, they have stolen by stealth over £3000 over the last 10 years from my 95 year old mother with huge insurance premiums for a 2 bedroom cottage, this year £703, I got a new quote from the Hx for the same house and it was £188 for the same policy. The Hx seem to think that is fair game, financially abusing 90 year old customers.. Make no mistake loyalty of 30 years counts for nothing, new customers are the sole purpose of their insurance business. Elderly people finance the new lower price deals. After an investigation they rang me today and thought it was fair, and that all people are given options and should search the net for better quotes, quite ridiculous at 95. This policy is now cancelled and exactly the same insurance with More Than for £160. Thanks very much Halifax for taking that amount of money from my mother, a customer at the HX Building society for 40 years, gravely mistaken loyalty. The excess payments every year would have paid her monthly electricity bills. WELL DONE HALIFAX, much appreciated.
written by Williams326 on 14/07/2016
I moved from Italy to England. The company has not been able to move the European (Italian documentation) of the risk class (no claims in years) in England. Even before you tell me that was not good they took the money. Since UK is still part of the European community are obliged to accept my risk class. They also made the request of the Italian translation of the original documentation that I did but not the year taken into consideration. In all other EU countries you can move the insurance, in UK no: it is shameful. They have made me lose three weeks. I decided to make a legal complaint to them at the European community.
written by Santiagolk1 on 24/06/2016
Our home has been insured by the Halifax for over 20 years. I just called them to check on some details with a renewal imminent. they said they'd changed their system and needed to ask more questions regarding the property like, what is it made of!!! I said surely you know these details already (unless you've lost them). I was put through to a supervisor who told me "I wasn't even born when your were asked these questions in 1989 so I wouldn't know"!!! Their quote was more that three times as much as one from RSA (via IAM SURETY)... I think I know where I'll be going and it isn't back to the Halifax.
written by on 29/04/2016
claims process like the Spanish inquisition. don't cover crack in acrylic bath because they don't know how it happened. very much like I am the guilty party for daring to ask if I am covered for this. I couldn't get a word in during my conversation with the person who answered the phone. Policy booklet not clear about accidental damage definition. Like most insurers they take your money but when a claim is made they think of every get out in the book. Avoid.
written by 157McLean on 28/04/2016
Made a claim for storm damage on 5/2/2016. Surveyor came out to assess and didn't report back to me for 2 months. I had to chase up and was told the claim was denied. Unfortunately the 2 months waiting created more internal water damage to 3 separate rooms and so was offered £50 compensation for their mistake and repairs to wallpaper but no roof repair (denied). My excess was £150 which they refused to waiver and so I was left with damaged property and increase in insurance for next year. This is how Halifax treat a old age pensioner who was relying on them. I feel insulated with £50 compensation. I am now repairing my roof which will cost thousands. I have since withdrawn my claim so it doesn't affect my home insurance but will not be using them ever again. Am very disappointed with this service after being a Halifax banking customer since 1981 and also living in Halifax all my life. This is the company the good people of UK helped bail out and now they are paying us back by stabbing us in the back. Shame on you.
written by 211Graves on 30/03/2016
Having had buildings insurance with the Halifax for over 30 years we submitted a storm damage claim. This was the first ever claim and all I can say is the acted totally unprofessionally and unethically. Despite initially making three options of offers they then changed their mind and declined the claim. The people they use to send out to look at your property appear to be incompetent. I have never experienced such stress before dealing with a company I thought would behave professionally. I would advise anyone thinking of using them for any insurance to think again. Beware they are definitely not capable of providing any type of acceptable service
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As rated by our community of reviewers
3Swn's Response to liberator1947's Review
Written on: 16/01/2023
I have read enough reviews in one paragraph to never purchase thanks and commiserations people