Halifax Home Insurance Reviews

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★☆☆☆☆
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Halifax Home Insurance

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Latest Reviews

★☆☆☆☆

“NOT WORTH THE PAPER ITS WRITTEN ON!!”

Written on: 10/09/2014 by protectedbyangels78 (2 reviews written)

TOOK FIRST PAYMENT OUT WITHOUT NOTIFYING ME IN LETTER WHEN THIS WOULD BE, RESULTING IN HALIFAX CHARGING ME FOR THIS... WHEN PHONED UP THEY SAID IT ON THE BACK OF A LETTER IN SMALL PRINT.... YES VERY SMALL PRINT!. MY BATH SUNK INTO MY BATHROOM FLOOR.. PHONED HOME EMERGENCY WHO CAME OUT TO TAKE MY BATH PANEL OFF AND RIP OFF ALL MY TRIM AND SILICONE TO SAY.. AHH YOU HAVE 2 LEAKS THAT WHY FLOOR ROTTEN AND SOFT AND MASSIVE HOLE IN FLOOR WHERE BATH HAD COLLAPSED THROUGH!!.. .NOTHING WE CAN DO AS YOU… Read Full Review

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★☆☆☆☆

“The worst ”

Written on: 31/07/2014 by ALEOVE (1 review written)

I had a bad experience with this company i have been with them for mor than 5 years i did never claim anything during this period until last month that i lost my watch i decided to reported of course but they made it extremely difficult, to many questions with no sense and calls and no the best friendly people… Read Full Review

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★☆☆☆☆

“poor attitude to a genuine claim miserly to discredite”

Written on: 23/07/2014 by KamrynMacMillan259 (1 review written)

I do believe the insurers at Halifax intend to default on any claim I ,or others make as they have sent 3 claims examiners each one of them giving different readings on the same water damage incident thus delaying a long drawn out and stressful fiasco still to be resolved 2 years down the line plus extra £350.00 excess to pay up front before work can start and being a pensioner they take great pleasure in delaying any forthcoming resolution in the near future, making my life a living… Read Full Review

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★☆☆☆☆

“Our policy cancelled by them -unfairly”

Written on: 23/07/2014

Have had house insurance for over 30 years- never made a claim.Current house having building work done- I contacted Halifax regularly to update buildings insurance - when it was finished they said we owed an extra £13.00 on annual premium [of hundreds] due to extra bedroom. They said they would take this out by direct debit- I assumed this had happened until I had two separate letters 2 months later on same day- first one said the £13.00 had been declined by the bank [ no idea why - we… Read Full Review

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Maskability's Comment

Written on: 08/09/2014

Well that is absolutely disgusting treatment.I'm sorry for your bad experience
I bank with Halifax for the last year, and took out my house insurance, with them, very cheap, but have not had to claim. Now it's due for renewal and they managed to get the price down a bit but I am reviewing another company on here I've never heard of; VSM which gave me a good quote, but i've never heard of them, so reluctant to pay in one go in case they go bust.Halifax don't charge interest on monthly DDs but VSM do.

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★☆☆☆☆

“Terrible Service from Halifax Insurance”

Written on: 12/07/2014 by AdrianJP (1 review written)

I switched to Halifax Insurance last year for my house and contents. I opted for monthly direct debit on both parts to which Halifax promptly took the whole amount in one hit. Once I complained they apologized and reimbursed £50. They also assured me it wouldn't happen again. This year they have done exactly the same despite sending documentation showing monthly debit payments. However, this time my complaint brought no apology just the offer of 14 day cancellation. I have now cancelled and… Read Full Review

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★☆☆☆☆

“After eight years of no claims my shed was burgled....”

Written on: 03/07/2014 by 10Vega (1 review written)

After eight years of no claims my shed was burgled. Bike was stolen. Despite having receipts, frame number and registration with a police approved tagging service they refused a claim outright because I hadn't told them I owned a bike. Btw they hadnt told me they were charging an 'unlimited' premium in case of house rebuild. So for eight years they've been deliberately over charging me. When I left they told me that I could save money with a realistic premium for this and tried to tempt me… Read Full Review

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Maskability's Comment

Written on: 08/09/2014

I'm gob smacked by all these horrendous bad reviews.I've only had them for one year, and not claimed, was going to go for them again, but not so sure reading this and others.
All insurance companies put their price up each renewal and it;'s not until you say you are not happy will they find a way of keeping you with them.
The insurance business is a rip off anyway, so may as well go for the cheapest and hope you never have to claim

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★☆☆☆☆

“Don't let them win!!!”

Written on: 26/06/2014 by kitkirk (1 review written)

After just under seven years I have been paid for a fire but it took the ombudsmen and a lot of effort. I was accused of Arson and had oddly low valuations by 'independent'valuers. Do not expect fair, helpful or even polite treatment. They just want you to go away and they seem to judge their Success by how much they don't pay you. Whatever you do make sure that you don't give in. If it was possible to give negative stars they would collect a lot. I cannot describe this company without using… Read Full Review

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★★★★☆

“Sympathetic, efficient -- and no form-filling”

Written on: 07/06/2014 by DestinyJones (2 reviews written)

Halifax dealt sympathetically and very efficiently with a claim for a snatched handbag and contents -- and happily called me back to save my phone bill. I didn't have to fill in any forms at all -- just supply scans of receipts for anything under two years old (excluding make-up, which I just had to list and give a replacement value for. My contact told me the timetable and sent me email reminders for information/scans she needed to progress my claim. Compared with the Dickensian delays and… Read Full Review

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★☆☆☆☆

“hidden policies”

Written on: 14/05/2014 by carp1 (1 review written)

when renewing your policy they quickly say needs additional cover but don't say you wish to buy it and after lengthy conversation you have forgotten when you come to claim say your not covered for that item say will look at conversation will not let you hear conversation but pick out the one item when speaking to them they are rude and very overpriced ,after cancelling got a lot more cover for £226 cheaper would not recommend asked if they knew what certain cover means THEY SAID NO can see why… Read Full Review

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★☆☆☆☆

“Total Utter Rip Off Merchants!”

Written on: 11/03/2014

We have had Home & buildings insurance with Halifax for 10yrs+ and never made a claim. After the high winds on Feb 14th our neighbour suffered damage to his car caused by our wheelie bins and we have had to make a claim. One month later we are still no closer to getting the claim handled. Different stories by different representatives, yes you can claim, no you cant', your neighbour must write to us....blah blah...anything to not pay out! We will not be renewing with Halifax that is for sure!!… Read Full Review

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★☆☆☆☆

“Rip off Company”

Written on: 03/01/2014 by polken (1 review written)

I had home and contents insurance with this company for nearly 4o years and never questioned the price, only checked how much each year it went up. Then I bought and familiarised myself with a computer and compared prices. What and idiot I had been by trusting them. My renewal price would have been nearly £800 this year and previous years around the same.Elsewhere and average of £300.On questioning Halifax all they said was "well you never queried it, does that mean.... THAT YOUR JUST A LOYAL… Read Full Review

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★☆☆☆☆

“layers”

Written on: 29/12/2013

I tried insure my conservatory. Man on the line said its not a problem and he asked other ppl to double chceck if it can be insured. Answer was positive so i insured my conservatory and content in it. When i had a leak i made call and they told me the conservatory wasnt insured. They just want yours money for nothing. They lie just to take money of you… Read Full Review

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★☆☆☆☆

“do not buy!!!”

Written on: 12/12/2013 by lenb1 (1 review written)

A simple laptop claim has now taken 2 months and it still hasn't progressed any further. They will deliberately make it as awkward as possible to avoid having to pay out. Do not buy this policy. I logged a complaint and it still wasn't looked at. Then they refused to send me a letter acknowledging the complaint!… Read Full Review

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★☆☆☆☆

“Pay for legal cover but not covered!”

Written on: 17/11/2013

I have recently tried to claim on my home insurance as I required legal cover. I was livid when they told me that I wasn't covered as my issue pre dated the policy start date. I wasn't aware that I would be claiming for a legal issue until now and I thought under the circumstances that there would not be a clause in the policy. Read the small print and check the cover properly before you pay these guys as this wasn't explained when the cover was taken out… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH THEM EVER EVER EVER”

Written on: 22/10/2013 by WARDsadfaces (1 review written)

3 weeks ago my boiler stopped working. I phoned up the Halifax because I have boiler cover under my house insurance. An engineer came out within an hour and "fixed" it. On leaving he said "if it stops working you will need a new pump." It stopped working 10 days later on a Saturday morning.I phoned the Halifax once again and they sent out an engineer who arrived at 11.45am. He checked out the boiler and said we would need a new pump but the shop shuts at 12.00 on a Saturday so we would have to… Read Full Review

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★☆☆☆☆

“Halifax Home insurance AVOID IT AT ALL COSTS!!”

Written on: 21/10/2013 by zing0414 (1 review written)

What a joke freezer packed in so tried to claim for the food in the freezer refused to pay out as i did not have the original till receipts for the food.Who keeps their till receipts going back 3 months? Do not use this company they do not care about you they just want your money!!! NO STARS!!… Read Full Review

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★☆☆☆☆

“worse than the burglars”

Written on: 17/07/2013 by wford (1 review written)

got burgled a couple of weeks ago they stole 3 bags one of which was my taxi drivers bag .total cost of stolen items around £800.they refuse to pay out as i have no receipts and because my taxi bag is used for business contents not covered.Ifeel as if i have been robbed again.Do not buy insurance from this company they are worse than the burglars… Read Full Review

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★☆☆☆☆

“Insurance? No..a money pit.”

Written on: 11/07/2013 by nochoice (1 review written)

I am cancelling my home insurance with the Halifax today after being with them for at least 5 years and without any claims made. Two months ago our washing machine broke and flooded the kitchen, however their policy on water leakage is that have to pay the first £250, though the flooring would have been about £150 to replace. Then I dropped my laptop this week and again they went through a barage of questions, told me they would use their external repair company but wanted the £150 excess… Read Full Review

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★☆☆☆☆

“Halifax Buildings Insurance”

Written on: 22/06/2013 by insurancesufferer (1 review written)

I have had my buildings insurance with the Halifax for many years and never made a claim however am currently in the situation where I may need to but initially am trying to discuss the situation with someone there who is professional and able to give some expert advice. I cannot believe the way I, and I assume other customers, are dealt with. There must be a policy of keeping us hanging on the phone (0845 number!) and then refusing to transfer the call to the appropriate 'team'. Surely others… Read Full Review

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★☆☆☆☆

“currently been on hold for 1 hour 4 mins (and counting)”

Written on: 06/06/2013

ive been a customer with out any claims for over 5 yrs now, 6 days ago my toilet blocked, halifax sent dyno rod the following day. dyno rod advised part was needed & they would call me back within an hour, well 4 days later, i was still chasing them. They eventually advised me to call Halifax as Halifax hadnt given permission to return with the parts. Phoned Halifax, they cut me off twice, then put me on hold. im still on hold! ive been weeing in the bath for 6 days. seems theyre happy to… Read Full Review

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