More Than Car Insurance Reviews
Summary
Read and write More Than car insurance reviews. Buying car insurance can be a complex process and it's good to get information on not only prices but what happens when you need to make a claim.
Read the reviews below to see what other visitors have thought of More Than car insurance and add your own experiences. We also prvide reviews of other Insurance products and services offered by More Than.
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Latest Reviews
★☆☆☆☆
“When i asked why my renewal price is£300 more than...”
Written on: 23/05/2013
The customer service guy was rude through out the conversation, he was talking as if we had some personal vendetta against us and appeared to be shouting at me. He had no respect for the fact that we are loyal and have been with them over 5 years. Will be seeking a new company as a result. (read more)
★★★★★
“Excellent service for 2 claims”
Written on: 15/05/2013
We were in a nasty car accident in 2011 and they couldn't have been more helpful. We spoke to the same advisor all the way through and from start to finish everything was dealt with efficiently. We had another minor accident 6 months later, and again I couldn't fault them. easy to get hold of, efficient and did exactly what we'd paid for them to do. Recommended! (read more)
★☆☆☆☆
“Terrible”
Written on: 17/04/2013 by KayDigital (1 review written)
Do not insure your vehicle with this company. Call centre is in India, customer service are terrible. The engineers over there seem to be getting paid to sit at their desks and do nothing, it is no surprise the economy is in a terrible state if this is how they work. Avoid at all costs. If you have to pay a little extra to another insurer I would strongly suggest you do so or be prepared to pull out your hair and go crazy. (read more)
★☆☆☆☆
“Insurance cancelled for no genuine reason!”
Written on: 08/04/2013
AVOID THEM AND PAY £300 and insure elsewhere. This is to avoid a heart attack or stroke. I insured my car on the 24FEB 2013. All paid in full, no instalments just one off payment. Because my TAX disc was valid until 28 FEB I tried to login to their website to print out my policy details. No luck, the big MORETHAN had website inaccessible and crashing. Next day, logged in successfully but I couldn't get PDFs to open so I rang them and asked for assistance. I was told that there's a problem... (read more)
★☆☆☆☆
“Paying to be uninsured”
Written on: 08/03/2013
These IDIOTS cancelled my insurance without telling me, however carried on taking monthly payments. It was only when I called them to change something on my policy that I was told I was not insured because their online system had made an error when quoting me a price. So, after driving around for a number of months without insurance I hastily cancelled my direct debit and requested my bank to return all previous DD payments. More Than even had the cheek to try and ask for this month... (read more)
★☆☆☆☆
“am i insured or not”
Written on: 01/03/2013
just spent 3 hours on this went on website purchased insurance only website crashed as soon as payment was made. rang up 20 min wait ... said no record of me then phone gets cut off rang bank said payment gone thro but need to check with more than. phoned them again another 20 min wait then cut off. no acknolodgment of emails insurance etc am i insured? i need to use the car and as far as i am concerned they have taken the money so i will be using it. if id known i would have stumped up the... (read more)
★☆☆☆☆
“WHAT A SHAMBLES”
Written on: 25/02/2013
Have fully comp insurance which includes FIRE and theft...car got burnt out in the middle of the night. Could not be repaired as nothing left of it. Phoned more than to make a claim and to get a courtesy car and they told me as it was a write off they would not give the courtesy car. How on earth can they include fire and theft in the insurance policy if they do not cover this. There was nothing in my policy documents thats states this. I am now having to take this further. DO NOT PURCHASE... (read more)
★☆☆☆☆
“customer services”
Written on: 20/02/2013
lost my insurance certificate and they would not send me one. tried charging me £15 (read more)
★☆☆☆☆
“'MORE THAN' what a joke”
Written on: 03/01/2013 by outlaw66 (1 review written)
I processed a non fault claim and they put my claim on hold even though the third party has admitted liability. They wanted to check my previous accident history and even though i have it in black and white they say it is not on there systems. They pass me around the houses through differents parts of there india offices and they laugh whilst talking to me. They lie about the information i have provided to them. I called them in the morning and informed them of what my previous accident... (read more)
★☆☆☆☆
“MORE THAN CANCELS INSURANCE WITHOUT NOTIFING ME”
Written on: 19/12/2012
I would never recommend this insurance company to anyone they lie and put my new born baby's safety at risk. I had insurance with them paid by direct debit every month they took there money out without fail and when I went to change my address because I moved and they said they cancelled it 2 months ago, I couldn't believe it they never wrote to me called me or emailed to say they cancelled it. Even though they said they did but the best bit of this story is they still took my money out for... (read more)
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Showing 1 - 10 of 271 Reviews
★☆☆☆☆
“renewal quote a joke”
Written on: 03/12/2012
Been with More Than for many years with no problems at all. But just recieved my renewal quote and could not believe it so i phoned them and it was correct.Around double of what i was paying before. You can guess what i done next . (read more)
★★★★☆
“Good Price, Easy and Hassle Free”
Written on: 01/12/2012 by MandySherwin (10 reviews written)
Been with them 4 years nows, renewed again in July. Never had a claim but they are very competitive and their customer service is excellent!! Very helpful call operators and a couple of times I have had cheaper quotes from competitors and they have matched it to stay with them, which I have. I would recommend them, they will go out of their way to get your business. Good Company all in all. (read more)
★★★★☆
“car crash”
Written on: 30/11/2012 by kashmir1966
minibus crashed into side of my car sending my car head on into parked car.exchanged insurance details .reported incident to police obtained ref no.contacted more than car insurance reported accident.had courtesy car within 4 hours .my car collected next day.2 days later was told by car repair shop the car could be write off .waiting to hear from more than. insurance under written by rsa,so far fantastic service.hope i get a fair payout (read more)
★☆☆☆☆
“You will get trouble "MORE THAN" ever”
Written on: 31/10/2012 by Dyz80
AVOID!!! They refuse to pay my claim after 8 weeks of inwestigation(modification made to my car, which was air filter :) After applying against and get lawyer involve they pay out but later I had big problems to get confirmation of my no claims discount bonus. This company is a JOKE!!! (read more)
Thevamathie's Response to Dyz80's Review
Written on: 11/04/2013
Hi, i having same PROBLEM WITH THIS COMPANY. can you give me some idea how you went on to win this case or Pass me the solicitor details to me. my number is 07956575284 das.
Thanks.
Reply to this comment
★★★★★
“Damage claim”
Written on: 04/09/2012 by davidrichmond (2 reviews written)
My car was damaged when a passenger opened his car door without looking. More than swung into action immediately. I was kept up to date on a daily basis with my car repair and telephone staff could not have been more helpful or friendly. I received an equivalent rental car for the duration of the repair. Fantastic service which I can highly recommend. (read more)
★☆☆☆☆
“Direct Debit Cancelled in Error”
Written on: 03/09/2012 by redfibee (3 reviews written)
BE WARNED. IF MORE THAN MAKE THE SAME MISTAKE WITH YOUR CAR INSURANCE AS THEY DID WITH MY PET INSURANCE, YOU WILL FIND THAT YOUR CAR INSURANCE IS INVALID, AND IT MAY RESULT IN A COURT AWARDING YOU 6 POINTS AND AN INCOME RELATED FINE I realised that there was a problem when my More Than Direct Debit didn't leave my account on the due date. I phoned and emailed More Than several times, but they told me there was no problem, and that they had claimed the money from me. 9 days after I first... (read more)
★☆☆☆☆
“Shocking Service Please avoid this company!”
Written on: 01/09/2012 by mcdermid16
I chose more than insurance as it was the cheapest at the time of renewal. I am fully comp and paid in full. When someone cut me up on a roundabout and caused me to crash I called my insurer. I am now 3 weeks on and I am still waiting to hear anything back from them. I had to send away all my documents to validate my policy and the level of service was appalling. I called to find out what is going on and they informed me that the under writer is in another department and that they cant... (read more)
★☆☆☆☆
“incompetent”
Written on: 23/08/2012 by superp
my wife was with more than last year when an elderly gentleman hit her car while it was parked.so she maid a claim which this man admits liability for we get our car repaired fine 6 months on we get our renewal from more than which staded my wife was at fault for this. admin error!!!!!!!!!!.when trying to get new insurance the companys or conmen if you like were telling us it was showing as my wifes fault on the national data base.so phoned more than they sent a letter claiming non fault and... (read more)
★☆☆☆☆
“Pharme913”
Written on: 15/08/2012
Hello! kgedebe interesting kgedebe site! I'm really like it! Very, very kgedebe good! (read more)
★☆☆☆☆
“Fraud investigation! You have got to be kidding me!!”
Written on: 08/08/2012
My 22 yr old daughter is a named driver on my fully comp policy and some fool drove into the back of her and pushed her into the car in front... Spoke to 'More Than' can we get this sorted please BUT then heard from the insurance co. of the guy who hit her - he admitted fault and they could supply me with a courtesy car and repair my car BUT they had spoken to 'More Than' and there was a hold on my claim.!! I spoke to 'More Than' and they told me they had not put the hold on the claim a... (read more)
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Showing 11 - 20 of 271 Reviews
★☆☆☆☆
“Avoid - horrible "customer service"”
Written on: 04/08/2012
Tried to add European cover to my car insurance. Took seven calls to their Indian call center until this was sorted. Endlessly had to repeat trivia such as date of birth and address only to hear what they CANNOT do because of random excuses such as "my file is open", a "computer glitch", the new insurance contract is not yet "activated" etc. They promised to call back but of course did not. Promised to forward me to a manager but left me stuck in a muzak loop. Considering that I felt treated... (read more)
★☆☆☆☆
“rubbish service !!”
Written on: 18/07/2012 by alexmaxi
had a claim for house insurance, they sent a insurance claims person to inspect damage who spoke to me like i was a criminal very rude and douting everything i said also still waiting for a pay out they keep sending me to diffrent departments its been going on for two months now !! i would strongly suggest to avoid morethen insurance they are very less then insurance (read more)
★☆☆☆☆
“Please Avoid”
Written on: 14/07/2012
The worst service ive ever received from a company ever. After the stress of having my house burgled and my car stolen, im met with people who obviously just don't care. 3 weeks, still no car or reason why, the car was recovered after 24 hours but im still not allowed it. Ive never written a complaint before, this is my first. Avoid them at all costs, terrible terrible service. (read more)
★☆☆☆☆
“Very Poor ”
Written on: 18/06/2012 by JamieDiamond
After receiving quotes from gocompare, more than was the top choice. After viewing my quote a couple of times, comparing it to other similar quotes, i find out their computer system has blackmailed me for simply looking around. Quite horrendous to put it bluntly and their customer support staff were equally as poor. Went with quote me happy instead, quote was a little more but worth it to avoid the amateurs at more than. (read more)
★☆☆☆☆
“NO EMAIL SYSTEM - THEY CAN ONLY POST OUT POLICIES”
Written on: 17/06/2012
Having bought a new car i transferred my old insurance onto the new vehicle. Hoever More than have no email system and told me I had to wait 7 days until i received policy through the post. However i am unable to tax my car without the insurance policy at a post office. How can a huge company not have an email system. Its a joke. Additionally when they did send me an insurance cove note it was a temporary note claiming i was insured for 7 days. they say this is their standrd policy as they... (read more)
★☆☆☆☆
“Delaying claim”
Written on: 08/06/2012
My son had an accident over 3 weeks ago when some idiot pulled out in front of him and my wifes car is still on our drive,they are now investigating the claim and have put the repair on hold even when we have full comp insurance they are trying every dirty trick in there book to get out of paying our claim,they are THE BIGGEST BUNCH OF CROOKS GOING AVOID THIS COMPANY. (read more)
★☆☆☆☆
“I too was mislead”
Written on: 27/03/2012 by maisiepenny1 (1 review written)
More Than promised to beat my quote, they quoted me more than £300.00.I sent them an email they phoned me the next day. The Tele sales woman said how much did we quote you and I told her £300.00 more.More Than could not help me. I decided to report them to the Advertising Standards. I have now been in touch with them and they are looking into this.More Than are certainly living up to their name.I have decided to stay with Aviva as they only put my insurance up by £15.00. (read more)
★☆☆☆☆
“Call center is a disgrace”
Written on: 23/03/2012
I have spent many HOURS on hold trying to get through to their call center, My advice, go somewhere else. (read more)
Mortimer's Comment
Written on: 17/04/2012
100% agree call center is use less
Reply to this comment
Guest's Comment
Written on: 10/05/2012
i agree i had poor quality of sevice ,said they could not e-mail me my proof of insurance certificate only by fax, once received i went to buy my tax and more than..didnt send through correct info of which i trailed around the shops in a different location from before to find a shop that was able to oblige me with a fax..finally after an hour !! then not once but three more times i had to contact them to send me the correct info ..i had "its been sent in the post" "dont have any details" was kept on the line for ages,, the outcome was 3 hours of wasted time and a mobile bill of £13.76 of which they will be receiving.. this left me annoyed and late for work ...and yes .. go somewhere else
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★☆☆☆☆
“More Than is making a false claim”
Written on: 04/03/2012
They promise to beat your car renewal premium. When I phoned them I was told that this was correct, but the reduction would be only £1. Fair enough as they are a reputable Insurer and I have had problems with my own Company. When I completed the application online the quote was nearly double, so obviously something was wrong. When I phoned them I was politely informed that I did not meet their criteria as I only had 2 years no claims bonus and the minimum to qualify was 3 years!! This to me... (read more)
★★★★★
“Very Satisfied”
Written on: 31/01/2012
I have read quite a few reviews now, which are mainly negative, but everybody has got his/her own experiences. My experiences so far with MoreThan are excellent. My car cover was with Swinton before. This was an absolut horrible experience. KEEP AWAY FROM THEM!! MoreThan completly different kind of story. From the very start their customer service was, and indeed still ist, outstanding. And we are talking about an insurance company here, which normally are just worried about their... (read more)
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Showing 21 - 30 of 271 Reviews
★☆☆☆☆
“MORE THAN A FALSE PROMISE”
Written on: 11/01/2012 by readtoday (3 reviews written)
Hello, Last night watched the More Than TV advert for Car Insurance. The advert clearly states they will better any renewal quote. Today I went on the More Than website and completed all the questions etc, and asked for quote. The website said sorry, can't quote, try these other associated companies. Strange I thought since their advert says they will beat my renewal? Sent a live message to ask for a call back which was prompt. The lady said it might be a number of reasons, under 25yrs... (read more)
★☆☆☆☆
“carefull a TACTIC ROP OFF of customer !!!!!,”
Written on: 28/12/2011 by Harry1234
Hi, I made a car insurance over the internet, in the internet mask you can only select driver licence hold for (read more)
★☆☆☆☆
“CLAIM”
Written on: 24/11/2011
i hade an accident and was my fault and now it has been nearly 2 monthes they havnt even botherd to see the car for the damage or even given us a courtsey car which we were entiled too as we had fully comp cover this is th worse insurance company ever please spread the word do not insure with more than they are rubbish they well never help you (read more)
★☆☆☆☆
“Cheap, which is fine until you get a problem”
Written on: 15/11/2011
Shockingly bad customer service. I had a minor bump in the ice last year, no damage to either my car or the other car, but I notified More Than just incase the other driver did try to make a claim, just to let them know what had happened and that it was probably neither cars fault but that no damage had occurred. I was always told I should do this particularly as I had legal cover - just incase someone tried to make a claim against me at a later date. Heard nothing from More Than, until my... (read more)
★☆☆☆☆
“No claims bonus”
Written on: 24/10/2011 by debkilroy (1 review written)
We initially went with More Than because they seemed to do the best deals on multiple car insurance. However, when a year later we only needed to renew one car, they refused to transfer our no claims across to the remaining car. We therefore decided to go with a different company, but More Than have refused to release our no claims, saying it is only applicable to the one car on the multiple policy, and only valid if we stay with them. We have now taken the complaint to the financial... (read more)
★☆☆☆☆
“I AM AMAZED HOW TERRIBLE THIS COMPANY IS!”
Written on: 30/09/2011
After 25 years of having insurance policies with various companies this is the WORST ONE EVER! BEWARE they will renew your policy without your instruction to do so and then send you threatening letters and be deliberatly awkward about sorting it out. They claim their process is to speak to your new insurer before they will cancel. So they had me and my new insurance company on the phone at the same time! OUTRAGEOUS! They will not take instructions via Email and the call centre is... (read more)
★☆☆☆☆
“Terrible service”
Written on: 23/09/2011 by jonroberts
My wife as a named driver was involved in an accident. Our car was taken to the garage More Than insisted on Nationwide repair centre. They repaired the damaged bodywork under the fully comprehensive cover we had with then but then said there was a problem with the engine which meant it couldn't be driven and they were not prepered to put this right because as far as they were concerned it was done prior to the accident. This I was surprised at as it had only recently had a full service and... (read more)
★☆☆☆☆
“Take money with out consent.”
Written on: 31/08/2011 by alanwooldridge
The company renewed the contract automatically because i was not sent any paper work. I changed my address over a month before the policy expired but they failed to update the information and still believe it is acceptable to charge a admin fee. The person at the other end of the phone was not willing to look into the previous call history and spent most of the call repeating him self with irellevant information. I advised him i did not want to proceed with the address change as i was not... (read more)
★☆☆☆☆
“Horrendous Customer Service”
Written on: 20/08/2011
Customers service is terrible and SLOW! I spend more time on hold and listing to music rather than dealing with their staff. Took a lifetime just to cancel my policy. Glad to be away from this company! (read more)
★☆☆☆☆
“frustrating to say the least”
Written on: 02/08/2011 by johndoran (2 reviews written)
I am currently insured with More Than and have been very happy up to now. I am changing my car this week so contacted them to change the policy details. I had to constantly ask the lady to repeat as was finding it difficult to understand her. Even though my new car (Citroen Berlingo) has been available for quite a while now she couldn't find it on their database. After a frustrating half an hour or so I asked to speak to a superviser, his accent was worse but I finally gleaned that the model... (read more)
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Showing 31 - 40 of 271 Reviews
★☆☆☆☆
“Unscripted questions”
Written on: 26/07/2011
Spent MoreThan three hours speaking to polite staff in India who really couldn't help me because their script didn't include answers to my questions. Holding on for over ten minutes at a time, being transferred to other departments that didn't answer their phones, being promised call-backs that didn't call back. Eventually, having told the polite Indian lady to stop being so polite and just give me the next number she wanted me to try, I was put through to Liverpool. My query was... (read more)
★☆☆☆☆
“DO NOT USE”
Written on: 01/07/2011
this company has got to be the worst! i had my car smashed up in novemeber by a local low life who took a dislike to my car, no fault of my own. the claim took hours and hours of calls to get sorted, and then had major issues with hire cars etc! renewal has arrived and gone up 121% apperently due to my non fault claim. i now cannot afford to own the car i have loved for 4 years never claiming a penny! i cancelled the policy, and today i find they have taken 2 payments from my account... (read more)
★☆☆☆☆
“THE WORST CAR INSURANCE COMPANY EVER IN MY 20 YEARS...”
Written on: 13/06/2011
More than are bunch of criminals. The worst custmer service ever! Watch out for this con insurance company. A 4x4 driver reversed out of the parking position in a supermarket car part and damaged the side of my car including the wheel arch. When I called more than, they asked number of questions about the accident which lasted about 30 minutes then the man on the phone said the system does not authorise the claim!!! When I ask the reason he did not know. After of number of telephone... (read more)
Factful's Comment
Written on: 22/06/2011
I can sympathise...I never had a claim for 50 years yet this rip off company just take the easy way out of everything, they also ignored my recorded delivery letters and NEVER bothered to get back in touch....really is the worst in the UK...or should I say India because all you speak to are people in India that don't have a clue
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★★★★☆
“Good value for money, negotiate on renewal”
Written on: 01/06/2011 by Templeman (1 review written)
I was involved in an accident that wasn't my fault - unfortunately this is the third time for me, and compared to direct line and privelege, which in themselves were OK, More Than were faster, easier to get hold of on the phone and generally had better customer service. From start to finish they dealt with the claim, the claims advisor appeared to be in England which is always a bonus and I had a courtesy car to match the spec of my sports car rather than the usual grannymobile you're... (read more)
★☆☆☆☆
“I recently took out a Morethan motor policy paying...”
Written on: 23/05/2011 by Penylan (1 review written)
I recently took out a Morethan motor policy paying over £572 due to an error regarding no claims discount Morethan cancelled the policy on the grounds that they sent me a letter which I did not receive requesting a further £20.
As I did not pay the £20, Morethan cancelled the policy and informed me 14 days after cancellation that the policy was infact cancelled.
This company for the sake of £20 has rendered me liable for the offence of using a motor car without insurance and put my family at...
(read more)
★☆☆☆☆
“Would NEVER recomend this insurance to my worst...”
Written on: 18/05/2011
Would NEVER recomend this insurance to my worst enemy.WORST COMPANY EVER. Put my son on my insurance policy took all my details and his...no problem. Paid through the nose for this policy because my son was only 20 and had only been driving 3 years.Eight months into the policy my son was hit by a drunk driver not at fault in any way. He did all the right things called the police etc, drunk driver was arrested at the scene.We had crime number etc thought wouldn't be a problem...How wrong... (read more)
★☆☆☆☆
“So I have just received my renewal price. It has gone...”
Written on: 17/05/2011
So I have just received my renewal price. It has gone from £452 to £790 in a year. When I asked why they stated that it was due to a claim I made back in November. After talking to India again I told them to look at my policy and my claim. NO claim was made and it wasn't my fault (someone went into the back of me but the 3rd party repaired it for me as he didn't want to tell his insurance company). As I thought it was the law to instruct ALL accidents my 'Drivers record' now has a NON FAULT... (read more)
★☆☆☆☆
“I have had my mini cooper insured with More than for 4...”
Written on: 10/05/2011
I have had my mini cooper insured with More than for 4 years, never claimed, never had a problem recommended More than to all of my friends never had a bad word to say until they wrote me a letter 3 days after i had renewed my car insurance i was told they didnt insure mini coopers anymore... and had to find a new company to insure my mini cooper with.. I would have liked to have known this before.. (read more)
★☆☆☆☆
“I gave up trying to renew my policy due to the...”
Written on: 09/05/2011
I gave up trying to renew my policy due to the incompetence of the call centre. I waited 15 minutes to get through to a sales person. She went through all of my details (very slowly) and then told me that she had a problem with my file and would have to transfer me to a colleague. Guess what? I went straight back into the queue! I wonder if these were delaying tactics to further extend my premium rate call?? I didn't wait to find out!! Will not go near these people again. (read more)
★☆☆☆☆
“Awful company!!! I had a non-fault claim over 3 years...”
Written on: 30/04/2011
Awful company!!! I had a non-fault claim over 3 years ago and i'm still awaiting the refund of my excess.
Over three years i've wasted time and money on phoning India call centre and achieved nothing.
My complaints procedure tripled my renewal and no one can tell me why or how it tripled, let alone correcting the matter.
NEVER EVER insure with More Than!
(read more)
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Showing 41 - 50 of 271 Reviews
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Rossikins's Comment
Written on: 13/03/2013
More than took payment on Sunday lunchtime, it is now Wednesday afternoon. Email confirmed policy was up, and a link to download policy was given. email address and password was set up at time of purchase. Today I try to tax my car via DVLA website to be told that my car is not insured. I cannot log into the more-than website, it will not accept my password despite printing it out at time of set-up simple three letter password, repeated three times, eg yopyopyop.
After oh, 16 attempts to log in, I clicked the reset password link to be told an email was being sent to allow me to do this. No email!
I got the original email open, after making the payment on Sunday, and wrote back to that explaining the problem with DVLA and that this was urgent - NO RESPONSE
I checked my credit card account, money taken.
On their webpage, prior to log-in there is a 'live chat' link, I click that, to be told I am No 1 in the queue, but after 30 mins wait, NO ONE REPLIED.
Have they gone bust? Dated 13th March 2013