More Than Car Insurance Reviews
Summary
Read and write More Than car insurance reviews. Buying car insurance can be a complex process and it's good to get information on not only prices but what happens when you need to make a claim.
Read the reviews below to see what other visitors have thought of More Than car insurance and add your own experiences. We also prvide reviews of other Insurance products and services offered by More Than.
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Latest Reviews
★☆☆☆☆
Written on: 27/03/2012
“I too was mislead”
More Than promised to beat my quote, they quoted me more than £300.00.I sent them an email they phoned me the next day. The Tele sales woman said how much did we quote you and I told her £300.00 more.More Than could not help me. I decided to report them to the Advertising Standards. I have now been in touch with them and they are looking into this.More Than are certainly living up to their name.I have decided to stay with Aviva as they only put my insurance up by £15.00....
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★☆☆☆☆
Written on: 23/03/2012
“Call center is a disgrace”
I have spent many HOURS on hold trying to get through to their call center, My advice, go somewhere else....
Read full reviewMortimer's response to Guest's Review
Written on: 17/04/2012
100% agree call center is use less
Guest's response to Guest's Review
Written on: 10/05/2012
i agree i had poor quality of sevice ,said they could not e-mail me my proof of insurance certificate only by fax, once received i went to buy my tax and more than..didnt send through correct info of which i trailed around the shops in a different location from before to find a shop that was able to oblige me with a fax..finally after an hour !! then not once but three more times i had to contact them to send me the correct info ..i had "its been sent in the post" "dont have any details" was kept on the line for ages,, the outcome was 3 hours of wasted time and a mobile bill of £13.76 of which they will be receiving.. this left me annoyed and late for work ...and yes .. go somewhere else
★☆☆☆☆
Written on: 04/03/2012
“More Than is making a false claim”
They promise to beat your car renewal premium. When I phoned them I was told that this was correct, but the reduction would be only £1. Fair enough as they are a reputable Insurer and I have had problems with my own Company. When I completed the application online the quote was nearly double, so obviously something was wrong. When I phoned them I was politely informed that I did not meet their criteria as I only had 2 years no claims bonus and the minimum to qualify was 3 years!! This to me is...
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★★★★★
Written on: 31/01/2012
“Very Satisfied”
I have read quite a few reviews now, which are mainly negative, but everybody has got his/her own experiences. My experiences so far with MoreThan are excellent. My car cover was with Swinton before. This was an absolut horrible experience. KEEP AWAY FROM THEM!! MoreThan completly different kind of story. From the very start their customer service was, and indeed still ist, outstanding. And we are talking about an insurance company here, which normally are just worried about their profits. Every...
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★☆☆☆☆
Written on: 11/01/2012
“MORE THAN A FALSE PROMISE”
Hello, Last night watched the More Than TV advert for Car Insurance. The advert clearly states they will better any renewal quote. Today I went on the More Than website and completed all the questions etc, and asked for quote. The website said sorry, can't quote, try these other associated companies. Strange I thought since their advert says they will beat my renewal? Sent a live message to ask for a call back which was prompt. The lady said it might be a number of reasons, under 25yrs (not) bad...
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★☆☆☆☆
Written on: 28/12/2011
“carefull a TACTIC ROP OFF of customer !!!!!,”
Hi, I made a car insurance over the internet, in the internet mask you can only select driver licence hold for ...
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★☆☆☆☆
Written on: 24/11/2011
“CLAIM”
i hade an accident and was my fault and now it has been nearly 2 monthes they havnt even botherd to see the car for the damage or even given us a courtsey car which we were entiled too as we had fully comp cover this is th worse insurance company ever please spread the word do not insure with more than they are rubbish they well never help you ...
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★☆☆☆☆
Written on: 15/11/2011
“Cheap, which is fine until you get a problem”
Shockingly bad customer service. I had a minor bump in the ice last year, no damage to either my car or the other car, but I notified More Than just incase the other driver did try to make a claim, just to let them know what had happened and that it was probably neither cars fault but that no damage had occurred. I was always told I should do this particularly as I had legal cover - just incase someone tried to make a claim against me at a later date. Heard nothing from More Than, until my renewal...
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★☆☆☆☆
Written on: 24/10/2011
“No claims bonus”
We initially went with More Than because they seemed to do the best deals on multiple car insurance. However, when a year later we only needed to renew one car, they refused to transfer our no claims across to the remaining car. We therefore decided to go with a different company, but More Than have refused to release our no claims, saying it is only applicable to the one car on the multiple policy, and only valid if we stay with them. We have now taken the complaint to the financial ombudsman....
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★☆☆☆☆
Written on: 30/09/2011
“I AM AMAZED HOW TERRIBLE THIS COMPANY IS!”
After 25 years of having insurance policies with various companies this is the WORST ONE EVER! BEWARE they will renew your policy without your instruction to do so and then send you threatening letters and be deliberatly awkward about sorting it out. They claim their process is to speak to your new insurer before they will cancel. So they had me and my new insurance company on the phone at the same time! OUTRAGEOUS! They will not take instructions via Email and the call centre is ridiculous. HELLO...
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Showing 1 - 10 of 246 Reviews
★☆☆☆☆
Written on: 23/09/2011
“Terrible service”
My wife as a named driver was involved in an accident. Our car was taken to the garage More Than insisted on Nationwide repair centre. They repaired the damaged bodywork under the fully comprehensive cover we had with then but then said there was a problem with the engine which meant it couldn't be driven and they were not prepered to put this right because as far as they were concerned it was done prior to the accident. This I was surprised at as it had only recently had a full service and passed...
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★☆☆☆☆
Written on: 31/08/2011
“Take money with out consent.”
The company renewed the contract automatically because i was not sent any paper work. I changed my address over a month before the policy expired but they failed to update the information and still believe it is acceptable to charge a admin fee. The person at the other end of the phone was not willing to look into the previous call history and spent most of the call repeating him self with irellevant information. I advised him i did not want to proceed with the address change as i was not willing...
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★☆☆☆☆
Written on: 20/08/2011
“Horrendous Customer Service”
Customers service is terrible and SLOW! I spend more time on hold and listing to music rather than dealing with their staff. Took a lifetime just to cancel my policy. Glad to be away from this company!...
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★☆☆☆☆
Written on: 02/08/2011
“frustrating to say the least”
I am currently insured with More Than and have been very happy up to now. I am changing my car this week so contacted them to change the policy details. I had to constantly ask the lady to repeat as was finding it difficult to understand her. Even though my new car (Citroen Berlingo) has been available for quite a while now she couldn't find it on their database. After a frustrating half an hour or so I asked to speak to a superviser, his accent was worse but I finally gleaned that the model I wanted...
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★☆☆☆☆
Written on: 26/07/2011
“Unscripted questions”
Spent MoreThan three hours speaking to polite staff in India who really couldn't help me because their script didn't include answers to my questions. Holding on for over ten minutes at a time, being transferred to other departments that didn't answer their phones, being promised call-backs that didn't call back. Eventually, having told the polite Indian lady to stop being so polite and just give me the next number she wanted me to try, I was put through to Liverpool. My query was immediately understood...
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★☆☆☆☆
Written on: 01/07/2011
“DO NOT USE”
this company has got to be the worst! i had my car smashed up in novemeber by a local low life who took a dislike to my car, no fault of my own. the claim took hours and hours of calls to get sorted, and then had major issues with hire cars etc! renewal has arrived and gone up 121% apperently due to my non fault claim. i now cannot afford to own the car i have loved for 4 years never claiming a penny! i cancelled the policy, and today i find they have taken 2 payments from my account totalling £300!....
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★☆☆☆☆
Written on: 13/06/2011
“THE WORST CAR INSURANCE COMPANY EVER IN MY 20 YEARS...”
More than are bunch of criminals. The worst custmer service ever! Watch out for this con insurance company. A 4x4 driver reversed out of the parking position in a supermarket car part and damaged the side of my car including the wheel arch. When I called more than, they asked number of questions about the accident which lasted about 30 minutes then the man on the phone said the system does not authorise the claim!!! When I ask the reason he did not know. After of number of telephone calls to more...
Read full reviewFactful's response to Guest's Review
Written on: 22/06/2011
I can sympathise...I never had a claim for 50 years yet this rip off company just take the easy way out of everything, they also ignored my recorded delivery letters and NEVER bothered to get back in touch....really is the worst in the UK...or should I say India because all you speak to are people in India that don't have a clue
★★★★☆
Written on: 01/06/2011
“Good value for money, negotiate on renewal”
I was involved in an accident that wasn't my fault - unfortunately this is the third time for me, and compared to direct line and privelege, which in themselves were OK, More Than were faster, easier to get hold of on the phone and generally had better customer service. From start to finish they dealt with the claim, the claims advisor appeared to be in England which is always a bonus and I had a courtesy car to match the spec of my sports car rather than the usual grannymobile you're given. My...
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★☆☆☆☆
Written on: 23/05/2011
“I recently took out a Morethan motor policy paying...”
I recently took out a Morethan motor policy paying over £572 due to an error regarding no claims discount Morethan cancelled the policy on the grounds that they sent me a letter which I did not receive requesting a further £20. As I did not pay the £20, Morethan cancelled the policy and informed me 14 days after cancellation that the policy was infact cancelled. This company for the sake of £20 has rendered me liable for the offence of using a motor car without insurance...
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★☆☆☆☆
Written on: 18/05/2011
“Would NEVER recomend this insurance to my worst...”
Would NEVER recomend this insurance to my worst enemy.WORST COMPANY EVER. Put my son on my insurance policy took all my details and his...no problem. Paid through the nose for this policy because my son was only 20 and had only been driving 3 years.Eight months into the policy my son was hit by a drunk driver not at fault in any way. He did all the right things called the police etc, drunk driver was arrested at the scene.We had crime number etc thought wouldn't be a problem...How wrong could I...
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Showing 11 - 20 of 246 Reviews
★☆☆☆☆
Written on: 17/05/2011
“So I have just received my renewal price. It has gone...”
So I have just received my renewal price. It has gone from £452 to £790 in a year. When I asked why they stated that it was due to a claim I made back in November. After talking to India again I told them to look at my policy and my claim. NO claim was made and it wasn't my fault (someone went into the back of me but the 3rd party repaired it for me as he didn't want to tell his insurance company). As I thought it was the law to instruct ALL accidents my 'Drivers record' now has a NON...
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★☆☆☆☆
Written on: 10/05/2011
“I have had my mini cooper insured with More than for 4...”
I have had my mini cooper insured with More than for 4 years, never claimed, never had a problem recommended More than to all of my friends never had a bad word to say until they wrote me a letter 3 days after i had renewed my car insurance i was told they didnt insure mini coopers anymore... and had to find a new company to insure my mini cooper with.. I would have liked to have known this before.. ...
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★☆☆☆☆
Written on: 09/05/2011
“I gave up trying to renew my policy due to the...”
I gave up trying to renew my policy due to the incompetence of the call centre. I waited 15 minutes to get through to a sales person. She went through all of my details (very slowly) and then told me that she had a problem with my file and would have to transfer me to a colleague. Guess what? I went straight back into the queue! I wonder if these were delaying tactics to further extend my premium rate call?? I didn't wait to find out!! Will not go near these people again....
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★☆☆☆☆
Written on: 30/04/2011
“Awful company!!! I had a non-fault claim over 3 years...”
Awful company!!! I had a non-fault claim over 3 years ago and i'm still awaiting the refund of my excess. Over three years i've wasted time and money on phoning India call centre and achieved nothing. My complaints procedure tripled my renewal and no one can tell me why or how it tripled, let alone correcting the matter. NEVER EVER insure with More Than! ...
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★☆☆☆☆
Written on: 13/04/2011
“Appauling insurer!! AVOID AT ALL COSTS. Currently...”
Appauling insurer!! AVOID AT ALL COSTS. Currently claiming as my car was stolen- have cctv evidence to prove it. After 5 weeks of endless phonecalls and interviews by Morethan I have now been told that I will not receive a penny. They think I shud have secured the car keys even though they were stolen from my handbag!!! Complete waste of time insuring the car in the first place. Daylight robbery!...
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★☆☆☆☆
Written on: 29/03/2011
“APALLING SERVICE!!! HAVE BEEN WITH MORE THAN FOR YEARS...”
APALLING SERVICE!!! HAVE BEEN WITH MORE THAN FOR YEARS BUT ONLY RECENTLY HAD TO MAKE A CLAIM,(NON FAULT) WHAT A NIGHTMARE!! PUT THROUGH TO INDIA CALL CENTRE NEED I SAY MORE, THEY ARE POLITE BUT DO NOT LISTEN!! JUST REPEAT THERE LIST OF QUESTIONS THEN ASSURE YOU IT WILL BE DEALT WITH BUT IT TOOK NUMEROUS CALLS AFTER THAT TO SORT OUT THERE MISTAKES AND EVEN NOW 6MTHS ON I RECIEVED MY RENEWAL FROM THEM AND SURPRISE SURPRISE ANOTHER MESS AND FRUSTRATING PHONE CALL TO INDIA AS THEY HAD DOUBLED MY PREMIUM...
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★☆☆☆☆
Written on: 16/03/2011
“Waiting for a cover note since last Saturday (now...”
Waiting for a cover note since last Saturday (now Wednesday)... supposed to collect new car on Friday, but cannot tax it without cover note. Have spent hours on the phone to India, nobody knows what they are talking about - Liverpool are just as bad. Looks like I won't be driving anything for quite a while yet .... Most diabolically poor service I have ever come across. BT call centres are pure pleasure compared with this. Don't touch them !!! ...
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★☆☆☆☆
Written on: 14/03/2011
“I just called More Than to try to renew my car...”
I just called More Than to try to renew my car insurance by direct debit. The call handler mumbled & was not easy to understand & also took an inordinate amount of time to find my details. He seemed to be doing this deliberately which led me to believe that I was calling a premium rate number. However, when I challenged him on this he declined to answer.When he eventually got round to answering my direct debit question, after trying to divert the conversation to other aspects of my insurance, he...
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★☆☆☆☆
Written on: 04/03/2011
“AAAAAAAAhhhh What a mickey mouse bunch. I have finally...”
AAAAAAAAhhhh What a mickey mouse bunch. I have finally spoken to someone in UK after being fobbed off by Indian call centre with employees that don't even know what their company sells. Spoke to UK after 3 phone calls to India I had to insist on speaking to someone in UK to get problem sorted, ie that they were charging me for insurance I hadn't had and had already supposedly cancelled. UK sorted straight away.Very annoying as no UK numbers listed for MORE THAN and whatever number you use you go...
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★☆☆☆☆
Written on: 03/03/2011
“They have not bothered to answer my queries over an...”
They have not bothered to answer my queries over an outstanding claim despite e-mailing them several times. When changing vehilce they were unable to explain why the quote had gone up, despite the fact the engines size was considerably lower and the insurance group was 4 groups cheaper....
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Showing 21 - 30 of 246 Reviews
★☆☆☆☆
Written on: 28/02/2011
“I've had no problems with More Than, EVER, until now. ”
I've had no problems with More Than, EVER, until now. I called up on the weekend after just buying a new car (being the weekend its when MOST people buy their new car).. The Call Center could NOT FAX a cover note to tax the Vehicle Saturday OR Sunday - because guess what, the "FAX Department" is NOT open on a Saturday or Sunday? Fax department, really? What happened to Winfax? Anyway Monday comes, I drive to work in my untaxed car risking it with the expectations to tax the car at dinner time....
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★★★★★
Written on: 28/02/2011
“MORE THN were fantastic! The whole experience was...”
MORE TH>N were fantastic! The whole experience was taken out of my hands, they were even able to offer me a BMW approved bodyshop, who provided me with a BMW courtesy car. The accident wasn't my fault so they waived my excess and claimed everything back from the other insurer, protecting my no claims. Even their Indian call centre staff were very helpful and understanding. My only criticism would be that you don't get one person to deal with you for the duration of the claim, I spoke to about 10...
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★☆☆☆☆
Written on: 14/02/2011
“AVOID - Just spoke with someone based in India who...”
AVOID - Just spoke with someone based in India who repeats the same questions and doesn't listen to the answers you give. Speaks robotically from a script. I decided not to open a policy with them as a result. If getting a motor quote is this painfull and drawn out - what will it be like if you have to ever make a claim? Don't support British business's with outsourced customer contact. Keep jobs in Britain....
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★☆☆☆☆
Written on: 27/01/2011
“Made a claim settled quickly indian call centre waste...”
Made a claim settled quickly indian call centre waste of time some people I spoke to have not got a clue giving the company a bad name a call from them today asking for accident details 3 months later after claim settled lost me details please people they may be cheaper in some cases but please AVOID ...
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★☆☆☆☆
Written on: 23/01/2011
“They ignored me 100 times. We will phone you back... ”
They ignored me 100 times. We will phone you back... Never got money from them. They have all the information in their system but that not stop them to ask you over and over. Customer service must be in India and you never speak with this same person. worst company ever. I lost my health with them....
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★☆☆☆☆
Written on: 16/01/2011
“I have been a member with more than for more than...”
I have been a member with more than for more than 3years and recently i renewed one of two the policys i had with them. They send me the right documents and when asked to check the drivers, they said he wasnt insured with them and havnt been for the last 3years. They got my policies mixed up for the third time and had enough. I spoken to the manager he said the same and wasnt any help saying my son wasnt insured when i had the documents with me saying he was insured. Last year i paid £850...
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★☆☆☆☆
Written on: 14/01/2011
“I have been with More than for about 6 mths because i...”
I have been with More than for about 6 mths because i changed to put my daughter on my car insurance for a short time, when i wanted to remove her i called them & asked them to carry this out, i didn t check my bank to make sure that they had reduced payments (silly i no)untill 3 mths later when i moticed that it had not been done.I called them & explained, they did not believe me & checked our converstaion as they trace all calls. They then realised that i was right & said they owed me a refund,they...
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★☆☆☆☆
Written on: 12/01/2011
“WELL THEY LIED TO ME WHEN I FIRST MADE CLAIM SAYIN I...”
WELL THEY LIED TO ME WHEN I FIRST MADE CLAIM SAYIN I WOULD GET COURTESY CAR FIRST THING NEXT DAY (GOT IT 12.20)TOLD ME SOMEONE WOULD PICK ME UP AND RECOVER VEHICLE THAT DAY NEVER GOT RECOVERED TIL FOLLOWING DAY AND GOT BROKE INTO AS A RESULT OF THEIR NEGLIGENCE.ALL THIS WITH THE THEM CONSTANTLY TRANSFERING MY CALLS TO OTHER DEPARTMENT OFTEN GETTING CUT OFF IN PROCESS.CALL CENTRES WERE VERY POOR SERVICE OFTEN OF LITTLE HELP AND VERY POOR LISTENING SKILLS SO NOTHING GOT SOLVED.IN MY OPINION THIS HAS...
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★☆☆☆☆
Written on: 09/01/2011
“People dont ever buy from this company this is the...”
People dont ever buy from this company this is the bigest miki mouse company ever. i stayd with this company for one year and i myself got older 10 years because of them and they mistakes. Just now i have canceled my insurance with them because it is inposible, every time i change car at first when i call them they give me one price, and when i check my bank account i see that they charge two times biger price for cheaper car and smaller engine. And all the time all kind of cheap stories and cheap...
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★☆☆☆☆
Written on: 05/01/2011
“First time i have ever use more than and it will be...”
First time i have ever use more than and it will be the last. Aftre over 20 calls to them i never spoke to one single british person and the indian staff will just hang up on you if they dont know the aswer to a question. 5 out of the first 6 times i called i was hung up on. The first 6 staff could not even find my policy. Only after taking a note of the staff members name who answered my call could he be bothered to find it. But the fact that such a large company as them to quote "don't...
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Showing 31 - 40 of 246 Reviews
★☆☆☆☆
Written on: 22/12/2010
“Following on from the previous review regarding a...”
Following on from the previous review regarding a request to 'Morethan' for them to send a cover note to my local Renault dealer, ready for me to pick up my new Clio 200 Sport and the problems encountered with Morethan wanting detailed information on the factory fitted Alarm/Immobiliser before sending out the cover note.....I contacted the Renault dealer, who had to contact Renault in France for the information which I duly passed on to 'Morethan' at the call centre in India, but that still proved...
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★☆☆☆☆
Written on: 20/12/2010
“What a totally incompedent bunch (the India call...”
What a totally incompedent bunch (the India call centre). So frustrating trying to arrange a cover note to be sent to the Renault dealer today in readiness of me picking up my new car later this week. Even after my 3rd call, I was still no better off. Their 'English' was unbelievably bad. I assured them that my details hadn't changed at all, except for the details of the new car, but they refused to send me the cover note until I told them the make and model number of the factory fited alarm/immobilizer....
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★☆☆☆☆
Written on: 16/12/2010
“45 minutes wasted. Terrible Indian call centre where...”
45 minutes wasted. Terrible Indian call centre where Jada Bobby failed to give me access to their website to amend my insurance details. Please be aware, Moreth>n is not a good insurance company. Great price to start with but try and amend the policy or change your car and the price is nearly double that of the best quote on Go Compare. The refund for cancelling 5 months of insurance was £12.00. With that said, i'll still be better of not with Moreth>n and go with another insurer. Will never...
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★☆☆☆☆
Written on: 09/12/2010
“they havn't got a clue, to many people from different...”
they havn't got a clue, to many people from different depts ringing me and none of them new what they were on about. The indian call centre a complete nightmare for understanding each other, refusal to give me their complaints dept details to the point saying there wasn't a complaints dept. I paid for legal coverage and they were refusing to go after our local council as it would be to lengthly and they said the council never pays out,NOT MY PROBLEM I PAID FOR LEGAL COVERAGE THAT IS A SERVICE THEY...
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★☆☆☆☆
Written on: 09/12/2010
“More Than Car Insurance more Like More Problems, do...”
More Than Car Insurance more Like More Problems, do not go to more than if you expect to get help when you have problems with your car as i thought,They do not help you ,ther call centres are great if you like shouting down the phone for 1-2hrs at your expence,i am complaining about the service which is very poor,still awaiting after 6days,My Advice Pay a Little More Than ,and go for service ,as they say buy Cheap Buy Twice...Mr Riley....
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★☆☆☆☆
Written on: 24/11/2010
“I cancelled my policy with Morethan 2 months ago and...”
I cancelled my policy with Morethan 2 months ago and am still waiting for a refund over over 400 pounds. I ring their call centre, but nothing happens.I just get the scripted response. They admit that they owe me the money and apologise. I hate to think what would have happened if I had tried to make a claim. Next stop is the County Court. I have another policy with Morethan and I certainly will not be reviewing that. The Offshore Call Centre is a nightmare and should be avoided. ...
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★★★☆☆
Written on: 19/11/2010
“UK call centre was fantastic. Indian call centre...”
UK call centre was fantastic. Indian call centre experience was dire. In fact if it hadn't been for the great service I received from the UK call centre, I would have moved away. All I wanted to do was to ensure my car was insured to tow a caravan abroad - in France. The Indian call centre wanted to know if I was travelling through any other countries to get to France - via the Channel Tunnel!! They then insisted that I was covered for a trailer up to 7m, OK so does that include a caravan? "No,...
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★☆☆☆☆
Written on: 15/11/2010
“Absolutely awful customer service. Despite paying in...”
Absolutely awful customer service. Despite paying in full for a years comprehensive car insurance up front, they 'accidentally' cancelled my policy without telling me. Then when I rang to enquire about adding an additional driver on to my policy, I spent over an hour on the phone, most of the time on hold, whilst they insisted i had cancelled my policy. Eventually they accepted it was their mistake and said that they would send me a new certificate of insurance. Two weeks later I have receieved...
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★☆☆☆☆
Written on: 12/11/2010
“Awful experience to date and ongoing. They seem to be...”
Awful experience to date and ongoing. They seem to be unable to deal with even a minor accident and you end up doing their job for them! No UK call centres so you get scripted, non sensible responses. ...
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★☆☆☆☆
Written on: 09/11/2010
“More Than want to charge me £15 for amending my...”
More Than want to charge me £15 for amending my address details, apparently this pays for the man power behind the job. All I can say is that I'm going to move to India and work in their call centre as it's not bad money for a five minute 0844 phone call! I can understand an admin charge but seriously.....congratulations another customer lost! ...
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